Reaching Essential Customer Support? - Essential Phone Questions & Answers

Does anyone have a valid customer support phone number for Essential? Since they have shuttered their support webpage, I am feeling a bit cut off. I was one of the people sent a phishing email and took my appropriate defensive measures such as canceling my card. I just want to check-in to make sure my order is squared away properly.
Thanks!

+1 650 300-0000
---------- Post added at 01:59 PM ---------- Previous post was at 01:33 PM ----------
Just refreshed the support page and it is back up. I have not tried to send a message, however.
EDIT: The message center on the page still fails. Sent and email and it has not been returned yet.

Essential phone is the worst phone i have had in my life. Does not work, i left a message with you people if i don't hear from you by monday i am calling the fcc, i have had it, i have the camera as well.

Camera
terrieyour said:
Essential phone is the worst phone i have had in my life. Does not work, i left a message with you people if i don't hear from you by monday i am calling the fcc, i have had it, i have the camera as well.
Click to expand...
Click to collapse
Want to sell them? I'll give you $50.00

Zargone said:
Want to sell them? I'll give you $50.00
Click to expand...
Click to collapse
I'll give you $60.00

Related

Thinking of buying from craigslist, any precaustions?

So I lost my Inspire 4g and was deeply saddened about it. Couldn't find it with Plan B or any tracking app by downloading from android market; because I changed my password out of caution first, I don't think the apps downloaded to the phone and since Google won't let me change my password to a previous one, I can't do a single thing. :/
Anyway, I'm thinking about buying the Atrix off of craigslist, but I've never used it. Is there anything I should worry about? Like, if it's stolen or he does some shady stuff and I put in my SIM card, will it just leave me with a brick? I'm still planning on using AT&T and if the phone isn't rooted, I plan to root it.
I traded an iPhone 3G for Samsung Focus with some dude on Craigslist. He had the box, USB cable, power adapter and showed me the thing working on his SIM before he handed it to me. Let me fiddle with it before I left. I've also sold some stuff on Craigslist too, just use your brain when dealing with people you don't know. Ask to see it working, and stick your SIM in it (or use theirs) and make a call before you walk away with it.
I always like to meet in a public area with a lot of cameras. I usually do Starbucks or a Bank of America ATM. No one will think of pulling a fast one on you in an BoA room.
Well I was reading about and was wondering about IMEI blocking and stuff like that (don't really know what it means). I remember suspending my phone online through AT&T. Does that only block the sim card or the actual phone? Can the person block the IMEI later if he decides to be a douche or do you need more information?
imhuy said:
I always like to meet in a public area with a lot of cameras. I usually do Starbucks or a Bank of America ATM. No one will think of pulling a fast one on you in an BoA room.
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Click to collapse
Good advice, use what's around ya. Oh, no personal checks. I won't take one, nor will I give one to someone I don't know. Most people won't mess with you, anyway, because they're afraid you'll do something to them. Just make sure the product works the way you would expect it to before you walk away.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
Chowlz said:
Well I was reading about and was wondering about IMEI blocking and stuff like that (don't really know what it means). I remember suspending my phone online through AT&T. Does that only block the sim card or the actual phone? Can the person block the IMEI later if he decides to be a douche or do you need more information?
Click to expand...
Click to collapse
IMEI blocking also cancels the SIM. He'd have to be a real douche to go out of his way to go pick up a new SIM just to screw with you.
I bought my 2nd Atrix off of craigslist.
I met the guy at a well lit truck stop. I asked for him to walk inside to meet me. (Lots of cameras and people). We then walked outside and I called ATT to check the IMEI and make sure he owned the phone he was selling. ATT also told me who the phone was registered to and that the phone was purchased in June... I then confirmed the sellers name.
I checked out every thing that I could to make sure that the phone was fully functional, it was.
Couple days later I noticed that I couldn't get HDMI out to work. After further investigation, I noticed that there was a single pin broken off in the HDMI. I called ATT up and they replaced the phone via warranty. Of course I played dumb and just said HDMI out didn't work, not mentioning anything being "broken." The likelihood that they can pin a broken pin on me is very rare. (no pun intended) They shipped me a phone that arrived 2 days after I called, I sent them my "broken" phone back.
I bought a greatly discounted phone off of craigslist and ended up getting a refurbed phone that looked brand spanking new from ATT.
*Oh, and the guy paid with cash.*
My transaction went better than expected, despite the inconvenience of not having HDMI right away.
treehumper said:
Good advice, use what's around ya. Oh, no personal checks. I won't take one, nor will I give one to someone I don't know. Most people won't mess with you, anyway, because they're afraid you'll do something to them. Just make sure the product works the way you would expect it to before you walk away.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
IMEI blocking also cancels the SIM. He'd have to be a real douche to go out of his way to go pick up a new SIM just to screw with you.
Click to expand...
Click to collapse
Damn... so I can be screwed over even way later? I'm still confused, so let me get this straight.
I suspended my lost phone online. Does that make the sim card unusable, the phone unusable (i.e. even after putting in their sim card), or both?
Is the IMEI number linked to a person's phone number/account? I know that on the AT&T website, it shows what type of smartphone I had. Does it automatically change to whatever phone I have? Also, is there a penalty for using another smartphone? I'm really insecure about buying a used phone if i can get ****ed later.
Once you put your SIM in it reports the IMEI to your account. Believe it or not, the risk is low. Most people just want the money and don't want the trouble, because you could technically call customer service right there and say you bought the phone from the original owner right there on the spot and tie the IMEI to your account and you're good to go.
Yes, the IMEI reports to AT&T's network within the first few seconds of the SIM being in the phone.
And if you say it's stolen, they lock both the IMEI and the SIM as well as the account. If someone tried this on you, they would be unable to get a new SIM until they unlock the account, which also unlocks the IMEI and invalidates their old SIM since they get a new one. If he screws you, he can't keep it up for long if he wants to keep his contract.
I used to work for AT&T, not on the mobile side but I've made enough contacts to know how it works.
---------- Post added at 11:37 PM ---------- Previous post was at 11:36 PM ----------
antuus said:
I bought a greatly discounted phone off of craigslist and ended up getting a refurbed phone that looked brand spanking new from ATT.
Click to expand...
Click to collapse
Perfect example. The old owner can't really screw you.
Watch out for the crazies lol! And meet in a public place!
treehumper said:
Once you put your SIM in it reports the IMEI to your account. Believe it or not, the risk is low. Most people just want the money and don't want the trouble, because you could technically call customer service right there and say you bought the phone from the original owner right there on the spot and tie the IMEI to your account and you're good to go.
Yes, the IMEI reports to AT&T's network within the first few seconds of the SIM being in the phone.
And if you say it's stolen, they lock both the IMEI and the SIM as well as the account. If someone tried this on you, they would be unable to get a new SIM until they unlock the account, which also unlocks the IMEI and invalidates their old SIM since they get a new one. If he screws you, he can't keep it up for long if he wants to keep his contract.
I used to work for AT&T, not on the mobile side but I've made enough contacts to know how it works.
---------- Post added at 11:37 PM ---------- Previous post was at 11:36 PM ----------
Perfect example. The old owner can't really screw you.
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Click to collapse
Well, I already know he's using a different phone. He says that the phone he's selling is his wife.
If both he and his "wife" (obviously, I'll call at&t and double check this) are using different phones, then the IMEI number shouldn't be linked to anyone and I'd be okay to use it afterwards? I'm just trying to find the scenario where I can't get BS'd.
Chowlz said:
Well, I already know he's using a different phone. He says that the phone he's selling is his wife.
If both he and his "wife" (obviously, I'll call at&t and double check this) are using different phones, then the IMEI number shouldn't be linked to anyone and I'd be okay to use it afterwards? I'm just trying to find the scenario where I can't get BS'd.
Click to expand...
Click to collapse
You'll be fine, for sure, then. The Atrix has been removed from the network, it's yours for the taking.

Signature required for delivery?

Posted on the order and shipping thread but don't see an answer...
So with the UPS 2nd day shipping of Nexus 4, do I need to sign the delivery or will they just leave it at my door? Hope it's the latter...
thanks!
Probably signiture, if TNT (UK) leave it outside my door, even though I wont be in and will have to go to the DEPO, at least I will get it. People arent very nice and happily take untouched boxes outside houses where I am
In the US with UPS, Google usually requires a signature higher price items.
I am in US. :/
so, let say they leave a note on Friday (if I am lucky), will I be able to pick it up from them on Sat?
When you receive tracking it will usually mention somewhere on the page if signature is required.
I recently ordered a 16GB Nexus 7 last week, and I wasn't required any signature. The UPS guy left it at my front door. But I live in an apartment, and he has the keys to the main door, so your mileage may vary.
I live in an apartment, and all packages go to te office downstairs. Does that mean that they sign it for me? :S
namartlu said:
I am in US. :/
so, let say they leave a note on Friday (if I am lucky), will I be able to pick it up from them on Sat?
Click to expand...
Click to collapse
You really should sign up for UPS My Choice; it's free. I do a lot of online shopping and get a lot of stuff from UPS, so UPSMC is indispensible. It e-mails me when packages are incoming and when they are delivered, and I can see if a package is signature-required, and if so, waive that signature online.
Before UPSMC, I used to leave a note on my door (with my signature) saying that it's okay to leave it at my door. The driver will take the note with him as proof that I had signed for the package.
---------- Post added at 02:50 PM ---------- Previous post was at 02:45 PM ----------
InvalidUsername said:
I live in an apartment, and all packages go to te office downstairs. Does that mean that they sign it for me? :S
Click to expand...
Click to collapse
Yes, apartment offices can do that for their tenants. I've had that happen a couple of times.
Wouldn't you want it for extra security?
I have no issues with it. They asked for too much shipping in my country and I want them to ask me for a DNA sample if they want as extra security.
code65536 said:
You really should sign up for UPS My Choice; it's free. I do a lot of online shopping and get a lot of stuff from UPS, so UPSMC is indispensible. It e-mails me when packages are incoming and when they are delivered, and I can see if a package is signature-required, and if so, waive that signature online.
Before UPSMC, I used to leave a note on my door (with my signature) saying that it's okay to leave it at my door. The driver will take the note with him as proof that I had signed for the package.
---------- Post added at 02:50 PM ---------- Previous post was at 02:45 PM ----------
Yes, apartment offices can do that for their tenants. I've had that happen a couple of times.
Click to expand...
Click to collapse
Thanks! That's really helpful, just signed up!
DLFB said:
Wouldn't you want it for extra security?
I have no issues with it. They asked for too much shipping in my country and I want them to ask me for a DNA sample if they want as extra security.
Click to expand...
Click to collapse
namartlu said:
Thanks! That's really helpful, just signed up!
Click to expand...
Click to collapse
Um... I am rather optimistic about the security around the neighborhood, maybe too optimistic. I probably couldn't wait at home, and it would be a hassle to have to go to them to pick it up...
I'm just going to have it delivered to the nearest UPS office instead of my apartment. As soon as you get a tracking number you should be able to route the delivery to a UPS store.
DLFB said:
Wouldn't you want it for extra security?
Click to expand...
Click to collapse
Yea, it's a risk, but the level of that risk depends on where you live. I've never had an issue where I live, and I've even seen a neighbor get a package when he was out of town--it sat unmolested at his door for a couple of days. But, of course, not all places are as safe...
UPS 2-day usually doesn't require a signature in my experience, but we'll see...
can someone else sign it for me if im not available? someone i trust, obviously, like my parents or guardian?
0.0 said:
can someone else sign it for me if im not available? someone i trust, obviously, like my parents or guardian?
Click to expand...
Click to collapse
Anyone can sign for you. I think they technically need to be 18 but they never ask for proof.
AdamHart612 said:
UPS 2-day usually doesn't require a signature in my experience, but we'll see...
Click to expand...
Click to collapse
It's not the service level that determines the need for a signature. It's the shipper (i.e., Google) who specifies if a signature is requires or not.
0.0 said:
can someone else sign it for me if im not available? someone i trust, obviously, like my parents or guardian?
Click to expand...
Click to collapse
Yes, anyone. The person signing for it is taking legal responsibility and liability. Could be anyone: family, friends, neighbors, building manager of an apartment.
signature is not required, as always the driver makes a judgement call on whether to leave packages at doors, simple as that and nobody can answer for you

Order from iDigital store

Hi m8s!!!
i found out this site:
http://www.idigitalshop.com/en/193-new-htc-one-64gb.html#/color-white
how it is possible such a price?!?!
any ideas or previous experience with that site?
o.o???
its saffer?
---------- Post added at 05:59 PM ---------- Previous post was at 05:56 PM ----------
Registrant
Domain Administrator
Email:
Attn: idigitalshop.com
Aptds. 0850-00056
Zona 15 Panama
Panama
Tel: +507.65995877
it says they have 1 red one in stock o0
snorkle said:
it says they have 1 red one in stock o0
Click to expand...
Click to collapse
Interesting and possible they got some of the Ones released in Germany (Their physical address on the site says "Warsaw, Poland"). I'd have to check on them before I bought anything since I've never heard of them.
Just found this on a quick Google search for them: http://www.scamadviser.com/is-idigitalshop.com-safe.html
Not sure if they're good or bad, but they are very new apparently.
they told me their phones comes from usa partner... in fact they are 64Gb..
envoy_467 said:
they told me their phones comes from usa partner... in fact they are 64Gb..
Click to expand...
Click to collapse
It could be.
But I still don't believe they have them in stock. (especially the RED one!!!)
Really don't think its true since they claim to have a "Red HTC One" in stock.. someone call contact them and find out
i made a contact yesterday, thay told me so.. i was wondering if someone has already bought something from them
from scamadviser.com:
Analysis Details:-
This webiste is very new , and as such doesn't have an online reputation yet. As with all new businesses , we suggest that you take care and if necessary get in contact with the owners before placing an order of value.
This site is using an anonymous service - which prevents us from identifying the site owner. This can sometimes be just so that the owner does not receive spam, but be aware that many scam sites use this as a method to hide their identify. If this is an ecommerce site - we would suggest you confirm the business address with the website owners.
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mmm... why the hell they should use anonymous service??
I'm from Warsaw and they use false postal code... I've asked them a question, now waiting for answer, but I'd be very careful.
Sounds too good to be true
Apparently they have a mobile number in the contact us page which is always off lol
Actually it's not a mobile, but it still sounds too suspicious for me.
Come on, guys: it's a SCAM!
They pretend to have in stock the Red one and to sell all versions a a ridicolous price!!! :silly:
Hekatonpsychos said:
Actually it's not a mobile, but it still sounds too suspicious for me.
Click to expand...
Click to collapse
But how can a land line is unavailable/switched off
It looks like polish land line. It isn't switched off, it looks like there's an automated secretary on this line.
Dear Customer,
Phones are in stock ready to be shipped. Phones are imported from USA. If you are interested in buying go ahead and place your order with us.
Thank you for shopping with us,
iDigitalShop
Slaska 7 Str. 54-118,
Warsaw, Poland.
Tel: +48222197244
Email: [email protected]
Yeah for me it sounds like a scam, they are like "come on, don't think :give us your money !"
maxbe said:
Dear Customer,
Phones are in stock ready to be shipped. Phones are imported from USA. If you are interested in buying go ahead and place your order with us.
Thank you for shopping with us,
iDigitalShop
Slaska 7 Str. 54-118,
Warsaw, Poland.
Tel: +48222197244
Email: [email protected]
Yeah for me it sounds like a scam, they are like "come on, don't think :give us your money !"
Click to expand...
Click to collapse
I got the same answer from them. How is it imported from the states but we haven't heard a thing
Sent from my Nexus 4 using Tapatalk 2
Dodgy as hell guy's I wouldn't bother but some poor fella will.
You know what they say If it sounds too good to be true then it probably is.

Resolved: Mate 8 Bootloader - Unable to purchase credits from DC Unlocker

I am attempting to buy 4 credits for Mate 8 Bootlocker Unlock code using Pay Pal @ https://www.dc-unlocker.com/buy.
I keep getting the following error.
The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more detail
Curious to know how did you guys pay?
I have tried IE, Firefox.
I cannot use Real Time Bank Transfer since I live in India.
Credit & Debit Card payments use HiPay. Never heard of them, searched a bit and don't see anything positive for scam alert.
This is frustrating. I just got the new mobile, did some testing using Android Sensor Box, Phone Tester & Stability Test.
I intend to unlock bootloader immediately. I havent installed any apps yet. Waiting to unlock before I proceed. Don't really feel like waiting for 14 days!!
I had to use a verified PayPal account. I tried using an unverified account and got the same error.
UnchartedRd said:
I had to use a verified PayPal account. I tried using an unverified account and got the same error.
Click to expand...
Click to collapse
So I need to complete all steps in Summary page of PayPal. For me I need to add bank Details. How strange that they need bank details to verify the account on top of other details!
So with the details provided, it will apparently take 3-4 Days!
Yeah it's pretty annoying, luckily I had a friend who had a fully verified account. Did you give HiPay a shot? I tried to use HiPay and it never worked with US cards.
---------- Post added at 06:49 PM ---------- Previous post was at 06:49 PM ----------
Also try using direct PayPal balance, instead of a card through PayPal.
UnchartedRd said:
Yeah it's pretty annoying, luckily I had a friend who had a fully verified account. Did you give HiPay a shot? I tried to use HiPay and it never worked with US cards.
---------- Post added at 06:49 PM ---------- Previous post was at 06:49 PM ----------
Also try using direct PayPal balance, instead of a card through PayPal.
Click to expand...
Click to collapse
HiPay does not look safe. I could only find negative comments the few reviews that I came across. Never heard of it before. IMHO, Aint worth the risk.
PayPal does seem to be a hassle.
Damn them and their security I mean it's the internet !
What could ever go wrong.................
kdkinc said:
PayPal does seem to be a hassle.
Damn them and their security I mean it's the internet !
What could ever go wrong.................
Click to expand...
Click to collapse
Well....Security is one thing, But needing Bank details to have a PayPal stamped "Verified" account is totally something else. Plus the account is already "verified" with mobile and EMail!
If PayPal says it is a Security issue, then it's is just an excuse. When we already have a card linked, why need Bank details. Bank details is simply unnecessary. So why do they need it? Why Indeed!!
ShaQ Blogs said:
Well....Security is one thing, But needing Bank details to have a PayPal stamped "Verified" account is totally something else... If PayPal says it is a Security issue, then it's is just an excuse.
Click to expand...
Click to collapse
Yes, it's clearly a manipulation. They want you to have a bank account attached so they can charge you and aren't subject to chargebacks in the event that the transaction (in which they were paid) is fraudulent, or if they fail to provide the service they were paid for. They prefer you to use a bank account because it limits *their* liability.
Account verification is just a clever way of hiding this policy so as to not offend their users as much. It's an indirection so they don't have to say "Sellers, we impose harsher policies on you if you do business with anybody that doesn't have a bank account connected." Instead, they just call it "verified".
What are these policy differences which discourage sellers from accepting my business? I'd be interested to know. And PayPal is damn sure not going to get access to my bank account.
fenstre said:
Yes, it's clearly a manipulation. They want you to have a bank account attached so they can charge you and aren't subject to chargebacks in the event that the transaction (in which they were paid) is fraudulent, or if they fail to provide the service they were paid for. They prefer you to use a bank account because it limits *their* liability.
Account verification is just a clever way of hiding this policy so as to not offend their users as much. It's an indirection so they don't have to say "Sellers, we impose harsher policies on you if you do business with anybody that doesn't have a bank account connected." Instead, they just call it "verified".
What are these policy differences which discourage sellers from accepting my business? I'd be interested to know. And PayPal is damn sure not going to get access to my bank account.
Click to expand...
Click to collapse
Tried to remove my account, they are not allowing that. Once created can't remove.
I guess I will remove this account and recreate new one!!
Edit:
They have bank verification, they send 2 small amounts which I have to verify in the PayPal account. I intentionally failed verification by entering invalid amounts multiple times. My bank account was removed from their list.
Found an alternative!
Shot a mail to dc-unlocker. They have dealers all over the world. (However, I spent 2 hours to find a decent dealer which sells as many credits as we need without being overpriced). No reliable ones available in India. They were either over priced or had no DC Credits for sale.
See https://www.dc-unlocker.com/dealers
I used this dealer, located at Ukraine I think. Seemed pretty reliable.
https://www.imei-server.com/149-dc-unlocker
Have placed an order for 4 credits, total a bit less than 5$. Still awaiting for mail details.
However unlike mentioned in the website, It is not immediate. I shot an Email after waiting an hour. I got a pretty much immediate response, mentioning it will take a while and that my order is in process and that I should have by tomorrow. They even have a forum.

Verizon Pixel Warranty - How It Works

My Verizon Pixel has the dreaded audio defect so I learned a lot today about how Google and Verizon are handling the manufacturer warranty. I think it warrants a post because I always wondered how that would be handled and now I (unfortunately) know.
1) If Verizon has the replacement in stock, they will replace it once they know Google has said it's okay to do so. This happens in store, so you walk out with a new phone. Verizon must process it through their system, though.
2) If Verizon does NOT have a replacement available (more than likely what I'll face when I go in), then Google will send you a replacement but it's their "standard replacement", meaning they won't ship until they get your old one (meaning you're out of a phone for two weeks).
This is pretty crappy in my opinion. They basically treat Verizon as just a "third party" as if you bought it ANYWHERE online. I'd think they would have a better agreement for their "exclusive carrier" in the US. They told me that some places will give you a loaner phone while you wait but didn't know if Verizon would. I'll find out and report back.
Worth noting: the lady I dealt with emailed me for evidence that I could show Verizon that they approved a replacement. It literally took 5 minutes on the phone with her, so she must have been VERY aware of the issue. I told her a factory reset was no good and that's about all it took.
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.
I know with Google you put down a deposit and they send you a replacement right away. Then get the money back later when you send your defective device.
Sent from my Pixel using Tapatalk
PsiPhiDan said:
My Verizon Pixel has the dreaded audio defect so I learned a lot today about how Google and Verizon are handling the manufacturer warranty. I think it warrants a post because I always wondered how that would be handled and now I (unfortunately) know.
1) If Verizon has the replacement in stock, they will replace it once they know Google has said it's okay to do so. This happens in store, so you walk out with a new phone. Verizon must process it through their system, though.
2) If Verizon does NOT have a replacement available (more than likely what I'll face when I go in), then Google will send you a replacement but it's their "standard replacement", meaning they won't ship until they get your old one (meaning you're out of a phone for two weeks).
This is pretty crappy in my opinion. They basically treat Verizon as just a "third party" as if you bought it ANYWHERE online. I'd think they would have a better agreement for their "exclusive carrier" in the US. They told me that some places will give you a loaner phone while you wait but didn't know if Verizon would. I'll find out and report back.
Worth noting: the lady I dealt with emailed me for evidence that I could show Verizon that they approved a replacement. It literally took 5 minutes on the phone with her, so she must have been VERY aware of the issue. I told her a factory reset was no good and that's about all it took.
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.
Click to expand...
Click to collapse
With the "standard replacement", Google ships the replacement as soon as the tracking becomes active on your return. They don't tell you this, but it has been my experience and others. So if you send the phone back immediately, you are only out a phone a couple days.
My bosses phone died, took it to VZW and they mailed him a refurb replacement (maybe because they didn't have new ones in stock?). The refurb had a broken head phone jack... took it up with Google who offered to send him NEW in box replacement with the "standard replacement" terms. He got the shipping notification the same day he dropped the replacement in the mail.
Still a crappy experience, but it's all very YMMV and depends on the CSR you get at VZW or Google.
milan187 said:
I know with Google you put down a deposit and they send you a replacement right away. Then get the money back later when you send your defective device.
Click to expand...
Click to collapse
I will definitely ask them to do this if they don't have any at my local Verizon stores. Thanks!
PsiPhiDan said:
EDIT: Sorry, wrong section. I don't know this happened. Mods, could you please move this to the discussion section? I'm having difficulty deleting this.
Click to expand...
Click to collapse
Just report your own thread to the moderators by clicking the exclamation point in the triangle /!\ in the lower left corner of the first post of this thread, and ask them to move it to the Discussion section.
So Google was so wrong. Verizon will SHIP you a phone from their warehouse if it passes their inspection (mine did). So they are overnighting me one. Sounds great! But there's a huge "BUT" here...
Apparently they send you refurbished phones through Verizon. So I have no idea if I can unlock the bootloader but I highly doubt it. I'm probably not going to keep it then.
Even Google said they send refurbished ones after 14 days are up. But if I get a replacement through Google, will it be unlockable even if it's updated to 7.1.1? Since it's from Google and not Verizon? Or do they send me a "Verizon Pixel", basically?
I sent my Verizon pixel to Google today and just got an email saying they sent my replacement out to me with 2 day shipping as soon as tracking went live.
Confirmed I have sent my Verizon 32 GB to google for a warranty claim (charging port was charging but couldn't transfer files to computer), and I received a Google Store Edition of the Pixel. Unlocked bootloader. Go through Google for your warranty claims.
You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
jnewberry1 said:
Confirmed I have sent my Verizon 32 GB to google for a warranty claim (charging port was charging but couldn't transfer files to computer), and I received a Google Store Edition of the Pixel. Unlocked bootloader. Go through Google for your warranty claims.
Click to expand...
Click to collapse
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.
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iPwn_ said:
You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.
Click to expand...
Click to collapse
Yes, exactly what it said. When speaking with the rep, they just mean the phone will work with your Verizon carrier. It was unlocked though. And she said if it wasn't, that they would actually create another RMA to make sure it was because I said I was having radio problems on 7.1.1 and wanted to go back down to 7.0 but couldn't with Verizon. So either way you are taken care of. Good luck. :good:
And the February security releases, NOF26V or NOF26W for Rogers, reportedly fixes the audio bug so if you haven't given up on your Pixel yet hold out!!!
farfromovin said:
And the February security releases, NOF26V or NOF26W for Rogers, reportedly fixes the audio bug so if you haven't given up on your Pixel yet hold out!!!
Click to expand...
Click to collapse
Well this is VERY interesting! I will try that before returning. My replacement arrived today so I can try this update first.
I'm on PureNexus. How do I go about updating to this new version?
Well it seems the update fixed the external speaker and helped my headphone jack issue a LITTLE but the audio quality is still bad through headphones. There's a low hissing no matter what. You even hear it after you turn off the music for about 3 seconds.
Now I have to decide what I want to do... Deal with it, hope Verizon shipped me a non-7.1.1 refurbished phone, or go through Google and go phoneless for days... Ugh.
PsiPhiDan said:
Well it seems the update fixed the external speaker and helped my headphone jack issue a LITTLE but the audio quality is still bad through headphones. There's a low hissing no matter what. You even hear it after you turn off the music for about 3 seconds.
Now I have to decide what I want to do... Deal with it, hope Verizon shipped me a non-7.1.1 refurbished phone, or go through Google and go phoneless for days... Ugh.
Click to expand...
Click to collapse
Go phoneless if you want a Play Store Edition
jnewberry1 said:
Go phoneless if you want a Play Store Edition
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Click to collapse
So 100% for sure Google would send me a Play Store edition and not the Verizon version? So even if they sent me a refurbished one, I could unlock it?
iPwn_ said:
You are not out a phone for 2 weeks. I just submitted an RMA to Google for a Pixel I got from Best Buy, and my replacement will be here in 2 days. They send you the replacement as soon as your tracking goes live on the old device.
And if you're using Project Fi with it, then you can still receive/make calls and texts with Hangouts on your PC while the phone is gone.
I'm so happy to hear that. Did your RMA shipping confirmation say you're still getting something like a "Pixel Phone Silver 32 GB (Verizon)" though?
That's what my confirmation email says and the phone won't come in until tomorrow, so I'm worried I'll end up with a Verizon version again.
Click to expand...
Click to collapse
Please confirm tomorrow if you get a Verizon version or the Google Play Version! I'm very anxious to hear your experience as I may do the same!
jnewberry1 said:
Go phoneless if you want a Play Store Edition
Click to expand...
Click to collapse
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
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Click to collapse
I mean, I've tried many different cables/headphones and I've used the same cables and headphones on all my previous phones. So I'm positive the audio is incredibly awful. Even the Verizon person immediately could verify with their headphones. It's bad.
PsiPhiDan said:
So 100% for sure Google would send me a Play Store edition and not the Verizon version? So even if they sent me a refurbished one, I could unlock it?
Click to expand...
Click to collapse
I am 100% for sure. I confirmed with them several times as well. They don't carry brand new Verizon phones. You'll be getting a brand new in the box Play Store Edition Pixel. I promise, the lady was making fun of Verizon even for locking them. She said if for some reason Verizon locked it, just do another RMA and they will take care of it.
---------- Post added at 02:26 PM ---------- Previous post was at 02:22 PM ----------
bobby janow said:
Yeah I agree. If you want root then you might as well do it the right way. And you're sure the phone is at fault right? Have you tried it on another Pixel?
Click to expand...
Click to collapse
They don't even test it. They shipped mine out before they even received my defective one. 2 different locations. If its coming from Carol Stream Illinois or whatever, its a brand new Play Store Edition Pixel.
---------- Post added at 02:28 PM ---------- Previous post was at 02:26 PM ----------
PsiPhiDan said:
Please confirm tomorrow if you get a Verizon version or the Google Play Version! I'm very anxious to hear your experience as I may do the same!
Click to expand...
Click to collapse
My email said the same thing about the Verizon Pixel as well. Trust me. You'll see. :laugh:
I'm wondering if with all this locking / unlocking / returning the device so we can unlock, if Verizon will eventually unblock the IMEI of their devices so that we can unlock as in the Google store version. That's assuming that the imei is what is locking the device. Anyone know exactly why the vzw can't be unlocked on 7.1.1 and the Google version can? I mean they are the same exact phone, same bootloader, same everything even the same updates.

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