Black screen but the device still working - OnePlus 5 Questions & Answers

HELLO guys
i really need help now.
i was trying to test my screen i saw a red color on reading mode so i search how to test the screen, then i found this code *#*#2663#*#* Displays touch-screen version and *#*#0842#*#*Vibration and Backlight test after i use it the screen start to become dark and weird until it becomes black totally. i trying to login to bootloader or fast-boot but i can't see anything, i just feel the touch vibration on the screen and the led is working and the menu and back key look working too.
i tried to restart my device 50 times but still the same, first time i saw Oneplus logo then black but now when i restart nothing at all.
i never dropped my mobile or something, i received 10 days ago.
something weird happen i was trying to fix it than i heard i was calling so the mobile is working but the screen is black.
any help will be appreciated and thanks in advance

update
Maaalx said:
HELLO guys
i really need help now.
i was trying to test my screen i saw a red color on reading mode so i search how to test the screen, then i found this code *#*#2663#*#* Displays touch-screen version and *#*#0842#*#*Vibration and Backlight test after i use it the screen start to become dark and weird until it becomes black totally. i trying to login to bootloader or fast-boot but i can't see anything, i just feel the touch vibration on the screen and the led is working and the menu and back key look working too.
i tried to restart my device 50 times but still the same, first time i saw Oneplus logo then black but now when i restart nothing at all.
i never dropped my mobile or something, i received 10 days ago.
something weird happen i was trying to fix it than i heard i was calling so the mobile is working but the screen is black.
any help will be appreciated and thanks in advance
Click to expand...
Click to collapse
i try to flash it using msm download and the mobile start then start flash white and dark until become black again
https://youtu.be/45lxZMHy1Q4
https://youtu.be/rCW_AT0BFV4
is it a hardware issue?

It's a brand new phone. Can you contact OnePlus for support or an RMA?

my370z said:
It's a brand new phone. Can you contact OnePlus for support or an RMA?
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Click to collapse
I did, i am waiting for the respond

Something weird like that happened to me with the twilight app on my axon 7, but a reboot fixed it.. ??
There have been times with my past 5 phones where if I go below 15 percent battery the screen shuts off but the phone is still active.. Can get into recovery mode fine. Factory resets/clean install even with all same apps always fixed it. ?
Beyond that, I would definitely look into that RMA.

hello,
i have the same problem at oneplus 5t do you figure out solution :'(

Related

White screen in TyTN

Hi,
I bought my TyTN 6 months ago. I upgraded it to WM 6 from HTC update and and few weeks later during wirting a text message my screen went white and I couldn't do nothing. I restarted it after 15 minutes and I discovered that all data is gone. I got plain OS.
From that time the situation was accuring again, but after few seconds it was working ok and white screen was disapearing. I was using different OS versions, as well as Shap's form 3.54 up to 4.31 but it on every the situation become the same.
I contacted with HTC but still i didn't get any reply. Any idea what the problem could be? Is it the screen? Please help...
KaPeer
It's probably flex cable problem. There's been a few issues this type.
hmotwr said:
It's probably flex cable problem. There's been a few issues this type.
Click to expand...
Click to collapse
Do You know is it possible to fix it and if YES how to do this?
im having the same problem with my softbank xo1ht. if i hard reset screen returns but after about 15-30 mins screen fades to white and i cant see anything or use any function??? please advise
My screen was going white like for almost a week (coincidentally after going through airport security xray). I called for a warranty replacement and wouldn't you know it, after I called I have yet to see the white screen on the old one.
Are your hard buttons (d-pad, answer, hang up, mail, IE) failing as well? Try pushing down on your device right under the bottom right of the screen and see if it'll turn white.. or put it in standbay and press down above your d-pad and then take it out of standby and see if that fixes it..
your probably running into a hardware problem which is discussed here:
http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen

white screen of death....

ok heres what iv done about a month ago i was at my friends house
and decided to conect to the wireless network shortly after loading the home page the wireless disconected. i was unable to turn wireless on after that and since then my systems just litteraly shut-down 1 by one i lost abilitie to send sms. then i lost abilitie to even answer phonecalls id click answer and it would disconect straight away. and then this morning i turned it on and it just goes to instant white screen i cant even load bootloader it only shows a whitescreen no matter what i do. i cant think of anything else to try iv had a look on the forums and everyone just says to load the bootloader by pressing camera button and power button but it still goes to whitescreen the led at the top of the phone flashes red then about 2 seconds later goes to whitescreen my computer doesnt even pick it up now either is the phone just "dead" or can it be recovered?
alright heres an update to my atom so far iv managed to get rid of the whitescreen but cant for the life of me get past this new screen its just rainbow lines it looks as though all the lines on the screen going top to bottom have been coloured a diferent color
anyone know how to fix it? iv tried camera plus reset button and same thing
nrd4eva said:
alright heres an update to my atom so far iv managed to get rid of the whitescreen but cant for the life of me get past this new screen its just rainbow lines it looks as though all the lines on the screen going top to bottom have been coloured a diferent color
anyone know how to fix it? iv tried camera plus reset button and same thing
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Click to collapse
hi, just curious as to how you manage to get rid of the white screen, incase this happens to my unit/device as well?
ahaha yea im still trying to work that out myself i mean the phone still boots up and it can still recieve calls but only get a plain screen with multi coloured lines across it so cant use anything whatsoever or call anybody cause cant type anything in the screen i even bought a new screen adn have the same problem not sure if theres a way to totaly wipe the system and reinstall without having to use the atom screen or not if there is i would love to be told how to do it

Screen is ON but stay black when I unlock the phone

Hi,
I just bought a HTC HD 2, French and unlocked version.
I have a big issue with my phone: The device start, I use it 10 Minutes then lock it (stand by).
When I push the wake up button, the phone seem to work but the sreen turn ON and stay Black... By saying the screen is ON, I talking about the backlight
I tried a Hrad reset several times but the screen is black at boot.
Can this black screen issue is caused by a software problem? Beacuse the screen work well for some minutes...
Thanks for your answers
If there isn't even a boot loader splash screen i would say its something major. If you have only just got it then i would take it back or have you flashed a custom rom or used goldcard to flash a different stock rom. If you haven't I would take it back.
I have had my HD2 for about three weeks now. It came with 1.43, but have later on upgraded to 1.48 and now Im running 1.61. Two days ago I started to encounter a really annoying problem.
When I wake up the screen and slide the button the home screen appear but after one second, the screen turns off back to lock. Then I can unlock again, and again one second later the screen is off and back to lock. This often continues until I remove the battery.
Have you experienced the same problem?
Optiknerd, Thanks for your answer. I called UPS on 24 December, they're coming today.
I was just hopping there was a solution...'cause it's hard to quit this phone....
I never installed a modified ROM. The firt black screen apaired 10min after my first use. Even at boot I can't see anything and I have to Push ON/OFF more than 20 times to wake the screen up....
Freshou said:
Optiknerd, Thanks for your answer. I called UPS on 24 December, they're coming today.
I was just hopping there was a solution...'cause it's hard to quit this phone....
I never installed a modified ROM. The firt black screen apaired 10min after my first use. Even at boot I can't see anything and I have to Push ON/OFF more than 20 times to wake the screen up....
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Click to collapse
Did you install any software when the phone was working okay?
Also, when you get the black screen, hold down the power button and see if you get anything. I've had mine go black screen on me and that brought up the quick list. I selected lock and it worked fine after that.
See this please http://forum.xda-developers.com/showthread.php?t=606093, let me know if you have the same problem as me,cuz I havefigured out a solution and it works for me at least 2 days.
Freshou said:
Hi,
I just bought a HTC HD 2, French and unlocked version.
I have a big issue with my phone: The device start, I use it 10 Minutes then lock it (stand by).
When I push the wake up button, the phone seem to work but the sreen turn ON and stay Black... By saying the screen is ON, I talking about the backlight
I tried a Hrad reset several times but the screen is black at boot.
Can this black screen issue is caused by a software problem? Beacuse the screen work well for some minutes...
Thanks for your answers
Click to expand...
Click to collapse

My screen just dies, please help!

Hello everyone. I just bought the OnePlus 8 Pro, set it up, used it a little and then opened the camera, and changed to selfie mode. Suddenly the screen turned green and turned off. Since then I cannot boot my phone and i see green flashes on my screen and nothing works. I can still hear the phone works (Lock screen noises and vibrations) but still can't see anything apart from green flashes every 5 seconds. I've tried to hard reset the phone a few times, but no luck, screen still flashes green.
Please tell me if there is something i can do to fix the issue, or the screen just died.
Why would you want to try and fix the issue? It sounds like a hardware failure and you should return your device. Sure it's a ****ty situation but these things happen.
patensas said:
Why would you want to try and fix the issue? It sounds like a hardware failure and you should return your device. Sure it's a ****ty situation but these things happen.
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in my country its not that easy .... you need to send it few weeks to check the prob
and thats my only phone i use i cant send it and just bought it
maybe other opinion guys plz?
The only way to solve this is to RMA sadly. Definitely a hardware issue and needs to be replaced (if within the appropriate time) or repaired.
RMA. 100%
ok guys first of all i gave the phone to the company for check thx for your reply

Mi mix 3 5g does not update the screen

Hello, i recently bought a mi mix 3 5g in quite good physical condition. But since the first time I turned it on it have been behaving really strangely with updating the screen. To start with if I start it from being completely powered of i usually get themixlogo so the normal splash screen, but after that i get maybe one or 2 pictures of first the colourful 5g logo and then maybe one picture of the text that says Miui. After that it may sometimes get kind of stuck on that untill the screen timer runs out or untill i click the power button. After that if i turn it on it sometimes get a picture of the lock screen or it stays completely black, it depends a little. But either away even though the screen does not update the touch still works as it should, i did manage to activate USB debugging and with that i could share the screen over to my computer and there it works just as it should, it runs as smoothly as it should. So I was thinking is there anyone here who have experienced a similar issue or have any idea what could be the problem and how to fix it?
antbac01 said:
Hello, i recently bought a mi mix 3 5g in quite good physical condition. But since the first time I turned it on it have been behaving really strangely with updating the screen. To start with if I start it from being completely powered of i usually get themixlogo so the normal splash screen, but after that i get maybe one or 2 pictures of first the colourful 5g logo and then maybe one picture of the text that says Miui. After that it may sometimes get kind of stuck on that untill the screen timer runs out or untill i click the power button. After that if i turn it on it sometimes get a picture of the lock screen or it stays completely black, it depends a little. But either away even though the screen does not update the touch still works as it should, i did manage to activate USB debugging and with that i could share the screen over to my computer and there it works just as it should, it runs as smoothly as it should. So I was thinking is there anyone here who have experienced a similar issue or have any idea what could be the problem and how to fix it?
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Click to collapse
Found the problem. It was a physical problem with the display. I fixed it by installing a new screen

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