I've been a T-Mobile customer with my OnePlus 1, got the OnePlus 5 today and went by the local T-Mobile store and got a new SIM card. A couple hours later I got around to actually setting up my phone. I realized I wasn't getting app verification codes, so I called T-Mobile to make sure the SIM card activated properly. She had me confirm the SIM card was inserted properly, then she had me turn the phone off and she "sent it a signal." That got text and data working, but still no go on the phone. She transferred me to the next tier up tech support. On the phone with them, we turned off WiFi, WiFi calling preferred, VoLTE, and automatic selection for Network operators. The phone did it's search and we selected T-Mobile 4G for the Network operator. The phone says it registered on the network, but T-Mobile says it didn't. We tried the second SIM slot but no change. We did a couple reboots and still a no go. I was then told that since it's not a T-Mobile branded phone, they can't guarantee that it will work. They recommend I put the SIM in a T-Mobile phone to confirm that the SIM works - I'll do that when I get home and try it in my wife's phone.
When I turn on VoLTE, I get text and can make calls, otherwise if I make a call, it just calls T-Mobile.
Under Settings > About phone > Status > SIM status, Cellular network state shows disconnected.
I also see under Settings > SIM & network > SIM 1 > SIM name it shows the name as T-Mobile but Carrier says Unknown
Fresh out of the box, running 4.5.3. Has anyone else had any problems getting their OnePlus 5 to register on T-Mobile? I searched the T-Mobile support site but didn't find anything helpful.
I'll try the SIM card in the wife's T-Mobile S7 when I get home, but if anyone has any pointers, I'd appreciate the help.
OnePlus 5 on T-Mobile here and no issues at all.
Sent from my ONEPLUS A5000 using Tapatalk
jasonrhodes32 said:
OnePlus 5 on T-Mobile here and no issues at all.
Click to expand...
Click to collapse
Same here. I also have 0 issues
Are you using the latest 4.5.4 update for OP5? They had fixes for VoLTE not connecting. Even though I think that was Europe only thing, the download made its way to my phone automatically. If you're not on 4.5.4, go upgrade (it's a simple thing to do)
What are your APNs set to?
Goto...
Settings
Sim and network
Sim x (1 or 2, wherever the sim is installed)
Access point names
Without doing anything besides entering my sim card into the phone and starting it, I have 4 options
If you have anything outside of your current provider, add them. The easiest way to do this is to open up another TMobile phone you have, goto to the same location on that phone and copy settings manually to your OP5.
I did this for my wife's S7 coming from Verizon. Although she doesn't get WiFi calling without flashing firmware (which I'll be doing when she's ready) you shouldn't have that issue.
Bad SIM card
Turns out the SIM card was bad. Went to the T-Mobile store, let the guy double check everything, then he grabbed a new SIM card, popped it in and two minutes later everything was working. I asked him how often he sees bad SIM cards, he said one or two a year.
Related
I just "upgraded" to Android 7.0 today. My carrier is Verizon.
I'm not sure what's up with it or how to troubleshoot it, however I need my phone back up as soon as possible.
Any help would be greatly appreciated! This is kind of a big deal for me.
Under Dual Sim Settings->Network mode it says the following:
Card 1: LTE/WCDMA/GSM
Card 2: missing or error
However, it's not connected to Verizon's network at all.
I've tried popping the sim in and out, along with restarting the device.
edit:
A SOLUTION HAS BEEN FOUND
aijorgenson said:
I managed to get a hold of a friend's active AT&T phone. Put his sim into slot 1, rebooted and put the Verizon sim back into slot 1 once the AT&T sim was recognized.
This resolved my issue. I just did it so I don't know if it's a permanent fix or not.
Click to expand...
Click to collapse
I had to remove both my SIMs, put my GSM (T-Mobile) SIM in slot 1...wait for the phone to recognize the SIM...then reboot a few times...then turn it off...put my Verizon and T-Mobile SIMs in slot 1 and 2 respectively...and then reboot. It's worked fine ever since. An old, inactive GSM SIM or a friend's will work fine for this procedure.
But yeah lots of people are having this issue with Verizon SIMs after the update. Really annoying...but it does seem fixable in most cases.
flyer_andy said:
I had to remove both my SIMs, put my GSM (T-Mobile) SIM in slot 1...wait for the phone to recognize the SIM...then reboot a few times...then turn it off...put my Verizon and T-Mobile SIMs in slot 1 and 2 respectively...and then reboot. It's worked fine ever since. An old, inactive GSM SIM or a friend's will work fine for this procedure.
But yeah lots of people are having this issue with Verizon SIMs after the update. Really annoying...but it does seem fixable in most cases.
Click to expand...
Click to collapse
Thanks, I have a friend with a GSM sim. I'll try this out tomorrow night.
@flyer_andy has helped me too with this problem. I had to buy a straight talk sim from Walmart for $50 to get this thing working. I had to do it because i updated on the way to work. Once got to work i had no phone :crying: lol
I had to use my sisters sim card. I turned off the phone, put hers in, once it saw T-Mobile, I took the SIM out while the phone was on, swapped and was good to go. Boots just fine with Verizon data.
I managed to get a hold of a friend's active AT&T phone. Put his sim into slot 1, rebooted and put the Verizon sim back into slot 1 once the AT&T sim was recognized.
This resolved my issue. I just did it so I don't know if it's a permanent fix or not.
Just had a similar issue, running dual SIM. My T Mobile SIM which I use for the mobile data lost its data connection and would not reconnect, showed full Signal but no data. I eventually had to swap the 1 and 2 positions and now it is working.
tolymatev said:
I had to buy a straight talk sim from Walmart for $50 to get this thing working.
Click to expand...
Click to collapse
I hope a phone came with it for that price.
I picked up a SimpleMobile (T-Mobile MVNO) SIM at Family Dollar for $1.
I also had the unexplained automatic reboots after installing B15 last night. It also wasn't recognizing the SIM. It wasn't even recognizing the GSM SIM. I did a couple factory resets and reboots with the GSM installed. I t looks like it needed the radio reset like back in the old A20 days. It eventually recognized the GSM SIM. I then switched out the PagePlus SIM, and added the Tracfone APN.
Everything I looked at seems to be working. Speedtest is showing 5.46 mbps down, but only 100 kpbs up. I think that's about normal for me.
pauldow said:
Everything I looked at seems to be working.
Click to expand...
Click to collapse
I wrote too soon. I'm back to no service. I'm not sure when service disappeared
I tried putting in the GSM SIM and rebooting a few times.
I put my PagePlus SIM in my old Galaxy S4 to try to have that recognized on the network.
I powered off the Axon and replaced the SIM with the PagePlus one.
It starts up and shows No SIM card, then No Service, then Verizon Wireless for a few seconds, then back to No Service.
It looks like the problem I had when going to A29, but the solution to fix it then isn't working.
Edit:
I did a factory reset with the PagePlus SIM inserted. It came up with phone service. I had to add the TRACFONE.VZWENTP APN.
It then showed an LTE connection. I shut off Wifi, and it started to load a web page. It then stopped loading, and went back to No Service at the top.
pauldow said:
I wrote too soon. I'm back to no service. I'm not sure when service disappeared
I tried putting in the GSM SIM and rebooting a few times.
I put my PagePlus SIM in my old Galaxy S4 to try to have that recognized on the network.
I powered off the Axon and replaced the SIM with the PagePlus one.
It starts up and shows No SIM card, then No Service, then Verizon Wireless for a few seconds, then back to No Service.
It looks like the problem I had when going to A29, but the solution to fix it then isn't working.
Click to expand...
Click to collapse
Do you have a Verizon phone that you can stick your PP SIM into, to verify that the SIM correctly works?
i'm having similar data connectivity issues with my Axon 7 and at&t after the Nougat update. Axon 7 is rooted with B15, using 1-sim and a microSD, here's my issue description
-
day 1-3: 4G/LTE connection working, no data issues
day 3: 4G/LTE connection working, can connect to web pages, but could not connect to Google Play, Youtube,Google News and none of my 3 Exchange email accounts. Switch to Wifi and no issues connecting to any Google Play, Youtube,Google News and none of my 3 Exchange email accounts
day 4: Same issues as day 3, factory reset manually reinstall all apps, email accounts, etc. after a couple of reboots, could not connect to Google Play, Youtube,Google News and none of my 3 Exchange email accounts. tried Lineage OS and 4 hours after fully setup, problem is back. with Lineage OS, signal bars showed no signal with each connection attempt and after 30 seconds, connection timed out and signal bars would return.
Troubleshooting:
- swapped sims from two working devices into the Axon 7 and same no-connection/time-out connectivity issues with Google Play, Youtube,Google News and my 3 Exchange email accounts
- all 3 sims tested work in every device except the Axon 7
- at&t re-provisioned my account and confirmed there are not issues on their end.
i'm stumped. any suggestions would be appreciated. otherwise, i'm in my 14-day window and my have to return the device. thanks.
When the verizon sim is installed, is global mode an option under settings, network settings (not the 4636 menu)? If so, try that.
xtermmin said:
Do you have a Verizon phone that you can stick your PP SIM into, to verify that the SIM correctly works?
Click to expand...
Click to collapse
I should have been clearer. The PP SIM works fine with my old Galaxy S4. I miss a lot of incoming calls with it, but that isn't configuration related. It's always done that.
Thank you for the reply.
Can't recognize ATT sim either..
Pull the sim and factory reset, reset network settings also. Then put the sim in and keep factory resetting until it's recognized. Took 3 tries on my phone and 5 on my friends.
Sent from my ZTE A2017U using XDA-Developers Legacy app
Are you all able to use HD Voice & video calling with the native dialer on the Verizon network? Some phones have an option under settings called 'Advanced Calling'. This is where you can turn on HD Voice & Video Calling for Verizon.
This is probably something silly and small but I'm pulling my hair out trying to fix this. I bought a G4 play XT1607 unlocked from Best Buy the other week. I also purchased a tracfone SIM activation kit. The kit had 2 sim cards, one GSM and one CDMA. Since I used Verizon service previous to my foray into prepaid plans, I activated the phone with the CDMA SIM card and registered the IMEI with Tracfone. Then I was able to successfully unlock the bootloader following the motorola official procedures, put on TWRP and flashed a LineageOS ROM w/ SU and OpenGAPPS. It worked fine for a couple of days and then *poof* my internet data would no longer connect at all. I rebooted several times and got nothing.
I then saw that there is some LTE/wifi handoff bug and I figured, no biggie, I'll swap my tracfone service to the GSM SIM and pop it in and it'll be good to go. Not so. At first, in fastboot, the screen was saying <Baseband not found> and I couldn't even place a phone call. The phone still doesn't seem to recognize the SIM card and doesn't show any cellular connectivity. I've tried flashing AOKP, LineageOS (both 7.1) and the stock 6.0.1 deodexed several times. I've tried this thread here and using it's 2.35-1 Radio file with the above ROMs which I installed using TWRP as well. None of this is seeming to work so I called Tracfone and they said it should be working and must be on my end. So following this I decided to go fully to flash fully back to stock. I used this file:
https://mirrors.lolinet.com/firmware/moto/harpia/official/RETUS/
and followed these directions
https://forum.xda-developers.com/g4-play/how-to/guide-return-to-stock-firmware-recovery-t3551797
Phone seems to be working fine other than not getting any kind of cellular signal. Even though it should be "factory fresh now" When I called tracfone they didn't seem to sure of themselves and told me it would activate within 2 hours and to call back if I had issues. It's been 4 hours now an dNo sign of signal. Did I mess something up here? Does tracfone need to do something on their send since this phone/IMEI was used previously on their service as CDMA? Or can I just "pop the new SD card and go" Or do I just need to add something like APN settings or similar to get what I have working? I don't want to call tracfone again if I don't have to because they didn't seem to know what to do when I explained it to them and sounded incredulous that one phone did both CDMA and GSM to begin with.
Can anyone help me? I'd like to use this GSM SIM card in my unlocked XT1607 (RETUS). This phone was previously on the same tracfone account with the same phone number but on their CDMA network. What gives? Is this something I messed up or tracfone needs to deal with?
I did some more research and I'm pretty sure this is on Tracfones end. I believe they still have it registered as a CDMA device and it's ignoring my GSM SIM when I turn it on.
Truculent said:
I did some more research and I'm pretty sure this is on Tracfones end. I believe they still have it registered as a CDMA device and it's ignoring my GSM SIM when I turn it on.
Click to expand...
Click to collapse
I don't think that's the issue. Did you set an APN for Tracfone? With the GSM SIM, you have to configure the APN.
Tracfone's site says to go to apn.tracfone.com but that site gives an error. I did find this: http://apn-settings.com/tracfone-apn-settings-step-by-step-configuration-guide/
Or you can check on Howardforums or Turks.
Also G4 Play, also Tracfone BYOP. I, however, did GSM from the getgo to avoid something like this. On my phone, when I installed Lineage, my MEID disappeared entirely (it only shows my IMEI in settings). SIM card reads just fine and APN settings are fine. I do think the initial ROM you installed inhibited the device's ability to read its own MEID (everything hints at these ROMs being made specifically for dual-SIM GSM phones). However, switching to the GSM SIM should have worked, provided you actually transferred your number and didn't just pop the other SIM in (the MEID on the Red "BYOP" card would have needed to be decommissioned).
Here's a thought: Try dialing *22890 on the phone. If it says the phone is programmed for CDMA service, then that could be part of the issue. Also check Settings to see if you have both an MEID and IMEI, or just an IMEI. If your IMEI is 0, then the SIM Card is not being read and they need to ship you a new one.
bw 1 said:
I don't think that's the issue. Did you set an APN for Tracfone? With the GSM SIM, you have to configure the APN.
Tracfone's site says to go to apn.tracfone.com but that site gives an error. I did find this: http://apn-settings.com/tracfone-apn-settings-step-by-step-configuration-guide/
Or you can check on Howardforums or Turks.
Click to expand...
Click to collapse
Just to follow up, I did find the correct web page for Tracfone APN: https://www.tracfone.com/apn
Posting for reference. APN is RESELLER/reseller.
I am currently in India, and trying to use my Essential PH1 with a Vodafone India 4G sim card. The SIM is not registering with the phone, and I am unable to get any network. I keep getting the message "your SIM is not allowed to use this network". I have tried contacting the local service center, but they tell me that the handset settings need to be changed. The same SIM works well with other phones in India.
I am using a Vodafone India 4G sim.. its a 'postpaid' connection (if that matters). When I manually select the network, all the available networks are listed, when I select "choose automatically", a message pops up "already registered on the network", but i dont get any signal.
When I manually try to select Vodafone IN from the list, pop up message says "your SIM is not allowed to use this network"
I have checked with Vodafone customer care, and they are sure its a phone config issue.
The same SIM works perfectly fine in any other handset. (Currently running the same SIM in Nexus 5)
Since this phone has not been launched in India yet, there is no technical knowledge or troubleshooting database available locally. Would you be able to help me with the correct settings so that the I can continue using the phone in India?
HI
I am having the same Issue with my phone, just bought it from US. indian SIMS not registering, were you able to find a solution for this?
Thanks
No.. not yet. The Essential customer care was supposed to get back, but they are not responding since the last couple of days. Do keep in touch if you are able to find a solution...
rahuljj said:
HI
I am having the same Issue with my phone, just bought it from US. indian SIMS not registering, were you able to find a solution for this?
Thanks
Click to expand...
Click to collapse
Hi
Received an OTA today for the device, Airtel and Vodafone are now registering ,. Jio is not able to register.
Cheers
I'm having a similar problem in Japan with Softbank, which ironically bought Sprint - the sole carrier of the phone in the USA.
There is no signal at all, and when selecting Softbank manually from the list of carriers, an error message stating it can't authenticate on the network popped up.
I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.
Yes am too facing same problem with essential PH1
used all operator Indian 4g / 3g sim card
even cdma also ...no result ...no network
Product Name -Mata
Variant Openus
Baseband 2.0.c4-M1.2
Secure boot Yes
Device State Locked
anyone some clue ???
regards,
When using outside of the U.S.A change network type to Global. Secondly insert the Sim (with the phone turned off). You should receive service when you turn the device on. In case you don't, give it a moment.
I had to replace my Sim as a last resort and then it worked without a problem.
Good luck.
-Nav
https://www.reddit.com/r/essential/comments/761q61/reliance_jio_india_coverage_works/
Can you please test it for jio sim also
Hi,
I am planning to import the unlocked essential phone from USA. Can you please check and confirm if it works with jio sim or not. As my primary sim is on jio.
Thanks
Riyaz
sashank said:
I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.
Click to expand...
Click to collapse
---------- Post added at 02:51 AM ---------- Previous post was at 02:48 AM ----------
Hi,
I am planning to import the unlocked essential phone from USA.
And my primary sim is JIO
Can you please check and confirm if it works with jio sim or not.
Will the essential phone support volte
Thanks
sashank said:
I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.
Click to expand...
Click to collapse
So I just received my new essential phone after having a Nexus 6p for 2 years. After setting up the phone with the sim card for T-Mobile in, I get a no service icon in the status bar. I've tried changing the preferred network type, but I don't quite know what I can do. When I try to search for a network, it says "error while searching for network". I'm unsure where to go from here. I know the sim card works because it worked on my Nexus and still does.
Try setting preferred network to global. If that doesn't work check the APN settings.
Maybe the sim isn't sitting correctly in the phone
Yeah, it's one thing to get bad service, another to get no service.
I assume your 6P gets decent service, right? If it was only on 1 bar, then perhaps the Essential can't pick up a signal (it does have issues in weak signal areas).
As mentioned, make sure the SIM is seated correctly and the contact is clean.
If it still says No Service, do a hard reset with the SIM in it, so on first boot, it'll download the standard APN settings.
If that still doesn't work, you can manually set the APN settings yourself.
Finally, the next test would be to try a different SIM (preferably from a different network) and see if that works. It is possible T-Mobile is not letting your device register on your network, in which case you can call them and give them the device IMEI. Otherwise, your unit is defective.
I'm in a really strange position with my S7 Edge. So I've had Sprint service for about 6 months to ensure that I can unlock it with no problems and my phone is paid off in full. I bought a Mintsim phone plan a few weeks ago, since its really cheap and basically the same plan I had with Sprint for 1/4th of the price. I activated my Mintsim sim card and ported my old number from Sprint. I paid off any existing balance on my account and asked them to unlock the phone several times and they said that its finally unlocked domestically and internationally but my Mintsim sim card is still being listed as "Invalid card. Emergency calls only". I've called Mintsim and had them reset things from their side but still no dice. Sprint finally gave me the MSL code but Mintsim is saying they can't do anything from their end. I'm currently on software version G935UUES4BQG1 and I flashed an unlocked ROM a while back and my phone is unrooted. I'm not sure what to do at this point, I'd really appreciate any help and input I can get. Thanks in advance!
So, for future reference for anyone who might be in the same situation as me, I fixed it.
Heres what I did:
1. Flash stock Sprint firmware. This was probably the most crucial part because when I had the unlocked firmware and tried to use my new sim card, I wasn't able to access the "Mobile Networks" option.
2. Insert your new Sim card and go to Settings -> Connections -> Mobile Networks and set your "Network Mode" to "Automatic".
3. Setup the APN as you see on their website or use T-Mobile's APN (some have better speeds using this).
4. Make sure your "Network operators" says "Mint" under it.
5. Restart your phone and wait a few minutes and you should be all set
Time to flash unlocked firmware again. The bloatware and Sprint logo during reboot, burn my eyes!