OnePlus 5 stuck on OnePlus logo after updating. (3 times already) - OnePlus 5 Questions & Answers

Hi guys,
I received 3 updates in total for the OnePlus 5 after purchasing it at the Amsterdam pop-up event.
After the first update, it crashed when I wanted to enter my sim card pin. After the crash, my phone was stuck on the OP logo. Eventually, it worked again after some hours.
After the second update, it crashed when I wanted to enter my sim card pin. After the crash, my phone was stuck on the OP logo. Eventually, it worked again after some hours.
After the third update (The *.*.3), it crashed when I wanted to enter my sim card pin. After the crash, my phone was stuck on the OP logo.
I was tired of this bullsh*t and started a live chat on the OnePlus website.
They redirected me to 'Johnedel - L2 Escalation and Technical Specialist'. Nothing against him, just posting it here for more clearance.
After he helped me (By reflashing the ROM), it wasn't crashing and boot looping anymore.
But guess what. I restarted my phone after that and again, it crashed when I wanted to enter my sim card pin. After the crash, my phone was stuck on the OP logo.
Anyone knows a solution?
I'm currently talking with someone on the live chat again and now he wants me to replace it. I heard I will need to pay the shipping which is bullsh*t to me lol, that's why I'm asking for solutions here first.
Thanks.

that sounds odd.. what happens if you boot your phone without any sim card at all ? or the sim into the 2nd slot ? can you boot into recovery ? tried a factory reset ?

Hastaloego said:
that sounds odd.. what happens if you boot your phone without any sim card at all ? or the sim into the 2nd slot ? can you boot into recovery ? tried a factory reset ?
Click to expand...
Click to collapse
I currently have my sim card in slot 2 actually. Never thought that could be an issue, will test it out tomorrow.
I can boot into recovering and I already tried a factory reset, full wipe and cache deletion.

Twanofzo said:
I currently have my sim card in slot 2 actually. Never thought that could be an issue, will test it out tomorrow.
I can boot into recovering and I already tried a factory reset, full wipe and cache deletion.
Click to expand...
Click to collapse
have to play Sherlock sometimes. eliminate one possiblity after the other, until what's left has to be the reason.
Gesendet von meinem Lenovo YT3-X50F mit Tapatalk

Hastaloego said:
have to play Sherlock sometimes. eliminate one possiblity after the other, until what's left has to be the reason.
Gesendet von meinem Lenovo YT3-X50F mit Tapatalk
Click to expand...
Click to collapse
Alrighty, did what you suggested, I'll test out first if it reboots/crashes when I have my sim card in slot 1. I'll keep you updated, thanks for the help bud.

ask for replacement or just full refund. from my experience with OP support, pick up and shipping back was totaly free, no any fee if phone is under warranty. That's OP problem, that sold faulty phone.

Twanofzo said:
Alrighty, did what you suggested, I'll test out first if it reboots/crashes when I have my sim card in slot 1. I'll keep you updated, thanks for the help bud.
Click to expand...
Click to collapse
Any updates ?
Gesendet von meinem XT1039 mit Tapatalk

Hastaloego said:
Any updates ?
Gesendet von meinem XT1039 mit Tapatalk
Click to expand...
Click to collapse
Got my sim card in the first slot now. I don't really want to restart my phone to test if it will crash or not :/

Twanofzo said:
Got my sim card in the first slot now. I don't really want to restart my phone to test if it will crash or not :/
Click to expand...
Click to collapse
didnt you say it crashed after entering the sim card pin? having it in slot 1 and not crashing seem have to work then ?

Update: Looks like the crashes didn't happen because of the sim card. It just crashed at sim input because that's the first screen when the phone boots up.
Going to ask for a replacement device now.

Twanofzo said:
Update: Looks like the crashes didn't happen because of the sim card. It just crashed at sim input because that's the first screen when the phone boots up.
Going to ask for a replacement device now.
Click to expand...
Click to collapse
did you set a lockscreen pin ? if so the first screen could be the decryption pin screen.
Gesendet von meinem Lenovo YT3-X50F mit Tapatalk

I FOUND A TEMP SOLUTION!
When you're stuck in a bootloop (The OnePlus Logo shows but nothing else happens.)
Follow these steps:
1. Get into the bootloop (To the OnePlus Logo)
2. Hold your power button till it turns off and starts booting up again (Do not release the power button untill the OnePlus Logo appears again after it starts.)
3. Wait 3 sec, the bottom lights will flash (Recent, back buttons.)
4. 5 to 15 sec later, the phone will boot up!

Related

Note3 SM-9005 Continuous Reboot Loop When USB Wire Is Connected for Charging or to PC

Hello.
I'm having an International Unlocked Note 3 - SM-9005 using the method in this thread : http://forum.xda-developers.com/showthread.php?p=46511887#post46511887
It's been 2 months now, and there were no problems till now, and since the last 5 days, I've been noting something strange :
Whenever I connect the USB cable for charging, or when I connect the phone using the cable to my PC, the phone keeps rebooting. Continuously. Sometimes it resumes charging after 3 or 4 reboots. Sometimes the loop continues.
The only major changes I have made recently, was installing the Root External 2 Internal app to try swapping the cards. It didn't work fully though. And I have also installed one of those 64GB Sandisk cards. The card seems to work alright.
And I also recently bought a Yoobao 13000mAh YB-651 PowerBank.
I first noticed the reboots when I connected this powerbank at the 4th or 5th time. After that, the problem started whenever I connect the USB cable.
I tried changing the cables, still same result.
I have also tried full factory reset and data/cache wipe at recovery but still no change.
I have tried removing the battery and reinserted, but ditto. Also removing the SD card didn't do anything.
Could it be the powerbank somehow messed up my battery which is causing this problem?
Before I change the battery, I would like to know if the battery is causing this problem.
Today, after the factory reset I noticed the carrier signal is abysmal. Just one or 2 bars, and even complete no-signal. This never happened before, and the bars were almost always full previously from where I'm using it.
All other functions of the phone seems to be working well.
Thank you for any help.
Anyone noticed similar problems?
Flash this and see if it fixes your problems:
http://forum.xda-developers.com/showthread.php?t=2507403
Download the zip and flash it in CWM
zylor said:
Flash this and see if it fixes your problems:
http://forum.xda-developers.com/showthread.php?t=2507403
Download the zip and flash it in CWM
Click to expand...
Click to collapse
Thanks.
Is it safe to flash that in my phone? Currently my phone is working good. Except for the sudden drop in the carrier signal reception quality recently.
It's only when I connect a USB cable to the phone that it goes into continuous reboot loops. If I remove the cable or switch off the power source, then it goes away.
It does not have the random reboots as reported by some.
It goes out of the loop if I remove the cable and reconnect while it's rebooting, and then I can continue using it as it charges.
It's weird and annoying.
Currently I have already flashed the latest official rom from Samsung. And the knox is maintained at 0x0. And the System Status is Official.
Well if you still have it with knox untouched, go to a Samsung Repair Center...
zylor said:
Well if you still have it with knox untouched, go to a Samsung Repair Center...
Click to expand...
Click to collapse
Yes, I'm going to the Service Centre tomorrow. Thank You.
Hmm...I just noticed something.. the reboot problem went away after I removed and reinserted the SIM card....
The problem re-appeared.
So I just sent it to the Samsung Service Centre.
Took 4 days. They said that they have changed the PBA (Phone Board Assembly?).
Now everything's good.
Fortunately I didn't trip the knox, and my phone was still under warranty, even after rooting as I have mentioned in the link in my first post. I flashed the latest official rom to make the Device Status to Official again, before sending the phone for service.
And how do I edit the title of this thread? I would like to add "Solved" to it. Thanks.
The problem re-appeared.
So I just sent it to the Samsung Service Centre.
Took 4 days. They said that they have changed the PBA (Phone Board Assembly?).
Now everything's good.
Fortunately I didn't trip the knox, and my phone was still under warranty, even after rooting as I have mentioned in the link in my first post. I flashed the latest official rom to make the Device Status to Official again, before sending the phone for service.
And how do I edit the title of this thread? I would like to add "Solved" to it. Thanks.
please go in the developers settings and turn off debug usb
i had a similar problem with mine using win7 on vmware

[Q] Help!! Customer's Phone stuck on Secure Fail: Kernal

A customer of mine came in and her Galaxy Note 3 with Verizon is stuck on a weird boot screen with Secure Fail: Kernel in the upper left hand corner, then across the entire center in much larger print is " System Software Not Authorized By Verizon..." then it tells her to return it to a Verizon store, or something to that affect. She told me she didnt try to flash or root at all; this just happened. VZW is going to swap her out, but she has all of her baby pics on her phone from Pregnancy through 2 years old(No she didnt use a micro card). I dont want to do a factory restore for obvious reasons. Is there a way to get her phone out of this boot lock without losing her data? I'm more of a hardware guy than a software guy, but I have done some flashing in the past. Please get back back to me ASAP, this woman was almost in tears in my store. THANX!!!
Oh, I also forgot to mention, my pc wont even pick up anything is connected when trying to connect via USB, so I'm guessing it would have to be a key combination that wont wipe the data.
She ore someone else tried to flash an custom Kernel or Rom on the Device. Verizon locked the Bootloader, so it failed and now it can't Boot.
Use Odin to reflash the OG Factory Rom.
Turn the Device off and start it by pressing & holding Power + Home + Vol.down.
You should boot into Download Mode > confirm it with Vol.up
DON'T tick Factory reset. Just put the FW and tick Auto-Reboot. There's an specific Verizon Note 3 Forum on XdA. Head over there and ask for help. Verizon Devices maybe different than the international onces, so to be 100% sure please look for the right Samsung Firmware and tutorials there.
http://forum.xda-developers.com/showthread.php?t=2483380
Gesendet von meinem SM-N9005
...from pregnancy through 2 years. LOL
But the phone is 8 months old.
Sent from my N9005
I didnt even think of that, the phone isnt even two years old. Maybe she had VZW use a Cellbrite to move data over from whatever device she used to have.

Recovering from brick

I dont know if this has been mentioned before, but i think it is quite important and could be helpful to many people.
The other week I attempted to make a modification to what is displayed at boot and screwed up somewhere causing my device to become somewhat bricked. Literally the only thing I could boot into was Download mode. Recovery mode was gone. Normal boot was gone. Just black screens and no response.
To fix this, I attempted to reflash the BTU firmware via Odin. Nada. Exactly the same. I was in a genuine panic.
Then I thought about Smart Switch on my PC. That has an emergency restore feature, I'll try that. Hallelujah!! It worked! But only because of a precaution I had previously taken, and this is the reason I am posting.
If you fire up Smart Switch and look and the emergency recovery part, you need to enter your model number (in my case, all in capitals, SM-G920F). After that, you then need your Serial Number. Unhelpfully, Smart Switch "kindly" tells you that it can be found under the battery...... #@$€!!!!! But it can also be found in the Settings -> About Device -> Status menu. Near the bottom.
I STRONGLY suggest that people make a note of this serial number, as it is not on the box or anywhere else I have looked. Previously making a note of that string of digits is the only thing that saved me from being without my phone.
Settings -> About Device -> Status -> Serial Number
Write it down and keep it safe.
By doing so, you can recover your device, partitions and all, to the same branded firmware that came with your phone (probably the most up to date one if it's been updated, but I don't know for sure yet).
Thanks for the tip but my g920f has the IMEI and S/N printed on its back.
Gesendet von meinem KFTHWI mit Tapatalk
d3l1 said:
Thanks for the tip but my g920f has the IMEI and S/N printed on its back.
Gesendet von meinem KFTHWI mit Tapatalk
Click to expand...
Click to collapse
You know what? I've just realised it's on mine too I had to take my protective case off, and use a torch to be able to see it, but it's there.
Damn.. Haha. Never thought to look.
At least it's out in the open for all to know (including recovering from potential partition screw ups).
Cheers!!

Halp! S7 verity i say to you

A couple weeks ago I rooted my S7 Edge, everything has been fine. Cool. I have zero experience other than that phone (currently using S4 on wifi) as far as rooting or other such activities. We had a fire in our home two Thursday's ago and PCs are out for cleaning so I'm kind of screwed right now with my issue.
This afternoon my phone went into a 'phone stopped working' or whatever it said dialog box after receiving a call, I could not answer, could not do anything really, so I rebooted... into a continuous boot. Ho hum.
I tried restarting again, same thing. Booted into recovery and then tried again... back into the boot loop. I figured since I don't have my PCs :crying:
The "dm-verity verification failed" is what I've got. Kind of short in the patience department with all that's been going on asks lack of resources, so I did the factory reset, went through that, redid things, used the phone for a bit, texts etc. Then, the messages boxes started again. I restarted, back right square one. I don't think there is much I can do without my PC but am hoping to find some reads and info regarding my issue.
I haven't looked into and don't know if the sim card from the S7 will work in this S4 as I need to have a working phone. I can use this unit via wifi for the time being.
Sorry for the long winded intro post, just looking for some guidance lol
How screwed am I?
no the nano sim card out of s7 will not work in your micro sim card s4. unless u buy nano to micro sim card adaptor on ebay.
Quickest easiest way to get sim card adapter is buy a $2 starter prepaid SIM from any network .. like you get at petrol station... They generally have a "one size fits all" sim... Just take theor nano SIM card out and pop yours into the micro SIM frame...
Sent from my SM-G935F using Tapatalk
geodroid61 said:
A couple weeks ago I rooted my S7 Edge, everything has been fine. Cool. I have zero experience other than that phone (currently using S4 on wifi) as far as rooting or other such activities. We had a fire in our home two Thursday's ago and PCs are out for cleaning so I'm kind of screwed right now with my issue.
This afternoon my phone went into a 'phone stopped working' or whatever it said dialog box after receiving a call, I could not answer, could not do anything really, so I rebooted... into a continuous boot. Ho hum.
I tried restarting again, same thing. Booted into recovery and then tried again... back into the boot loop. I figured since I don't have my PCs :crying:
The "dm-verity verification failed" is what I've got. Kind of short in the patience department with all that's been going on asks lack of resources, so I did the factory reset, went through that, redid things, used the phone for a bit, texts etc. Then, the messages boxes started again. I restarted, back right square one. I don't think there is much I can do without my PC but am hoping to find some reads and info regarding my issue.
I haven't looked into and don't know if the sim card from the S7 will work in this S4 as I need to have a working phone. I can use this unit via wifi for the time being.
Sorry for the long winded intro post, just looking for some guidance lol
How screwed am I?
Click to expand...
Click to collapse
If you flash the latest supersu.zip in your recovery then that should remove the dm-verity.
http://forum.xda-developers.com/apps/supersu/stable-2016-09-01supersu-v2-78-release-t3452703
TheSproker said:
If you flash the latest supersu.zip in your recovery then that should remove the dm-verity.
http://forum.xda-developers.com/apps/supersu/stable-2016-09-01supersu-v2-78-release-t3452703
Click to expand...
Click to collapse
Hopefully get my systems back right away and get things right.
Seems this verity issue is common.
geodroid61 said:
Hopefully get my systems back right away and get things right.
Seems this verity issue is common.
Click to expand...
Click to collapse
Yes it is, if you root your phone using the wrong method. I used cf-autoroot and never had any problems with it.
TheSproker said:
Yes it is, if you root your phone using the wrong method. I used cf-autoroot and never had any problems with it.
Click to expand...
Click to collapse
I have to look at things on my pc to see what was used exactly. Seems on par with most things I have seen and xda was where I linked to for things. Things were fine for a couple weeks until that phone call, which doesn't make sense to me. Like wouldn't I have had issues right away if something were not correct? Idk, I busted my cherry on this tmo s7 edge lol
geodroid61 said:
I have to look at things on my pc to see what was used exactly. Seems on par with most things I have seen and xda was where I linked to for things. Things were fine for a couple weeks until that phone call, which doesn't make sense to me. Like wouldn't I have had issues right away if something were not correct? Idk, I busted my cherry on this tmo s7 edge lol
Click to expand...
Click to collapse
If the supersu method does not work, I would suggest you to flash a stock firmware via odin , root with cf and after that no problems should occur anymore.
TheSproker said:
If the supersu method does not work, I would suggest you to flash a stock firmware via odin , root with cf and after that no problems should occur anymore.
Click to expand...
Click to collapse
Thank you kindly for the advice

Yotaphone 2 reboots by itself after after the screen switches off.

Hello
I have a Yotaphone 2 running android 5.0. I have a huge problem with the device which is, that the phone reboots automatically all by itself after the screen turns off. The screen timeout is set at 1 minute and once the screen goes off, the phone reboots! I don't know what the problem is but its making me crazy!
Note: The phone does not reboot if the screen doesn't turn off. So I changed the screen timeout to 30minutes. Also note that Wi-Fi doesn't start immediately. It doesn't even start most of the time and is stuck at "turning on"! And also, the phone isn't detecting my SIM Card!
Hope someone can solve my problem.
Wow, seems a lot of problems here. However you provided very few info about your phone.
1) Where did you buy it?
2) What have you done after you opened it, OTA? Which firmware was installed?
3) Have you tried factory reset by wiping data in the stock recovery? (Accessible with Vol+ and Power)
4) Have you tried to flash from scratch the RU .124 firmware with YotaFlasher?
5) The phone was behaving normally before or it's doing this as soon as you started using it?
I got the phone as a gift
TheArt. said:
Wow, seems a lot of problems here. However you provided very few info about your phone.
1) Where did you buy it?
2) What have you done after you opened it, OTA? Which firmware was installed?
3) Have you tried factory reset by wiping data in the stock recovery? (Accessible with Vol+ and Power)
4) Have you tried to flash from scratch the RU .124 firmware with YotaFlasher?
5) The phone was behaving normally before or it's doing this as soon as you started using it?
Click to expand...
Click to collapse
-The phone was a gift from "Aramex Company".
-Yes, I have factory reset it! Note: It wasn't possible to reset it from settings because it would always get stuck in "Shutting Down" phase and nothing would happen. So I hard reset it.
-I found something strange going on though. Whenever I reset it, It would restart (after the reset is over) and say that "ANDROID IS UPGRADED TO 5.0".
I think it is upgrading by itself to 5.0.
-No, I haven't tried any flashing.
-Yes, the phone was working fine for a while and then started behaving like this!
Cheers!
(Thank You for your support and attention by the way)
Video
Hello!
I have made a video showing what the problems are! Please give me your e-mail so that I can send you the "Dropbox" link to the video.
Thank You!
I think the first thing to do here is to flash a clean firmware (RU or EU) on your phone via YotaFlasher, search here on xda how, and then report back if it's happen again! Seems that the firmware it was shipped with wansn't so stable.
Flashed it!
TheArt. said:
I think the first thing to do here is to flash a clean firmware (RU or EU) on your phone via YotaFlasher, search here on xda how, and then report back if it's happen again! Seems that the firmware it was shipped with wansn't so stable.
Click to expand...
Click to collapse
Hey!
As you had prescribed, I flashed it! First I flashed it with Android 5.0.0-ME1.1.60 and after opening the phone I used it for a while and the phone was same as before flashing! There was no difference at all! The phone was restarting on turning screen off as usual, the WiFi wasn't turning on, and the SIM wasn't being recognized!
But then I flashed it with Android 4.4.3-S01-003-ME1.0.3.61a and the phone is still rebooting by itself upon switching the screen off and the WiFi problem still persists! The WiFi just simply won't turn on. It's stuck at "turning on"! The SIM isn't recognized either! Also, the phone is restarting from the inside now (It wasn't restarting before. I had to keep the power button pressed every time I wanted to restart)! But NOTE that the phone still cannot be just shut down, it can only be restarted!
I don't know what to do!
Cheers
can you please help me find 4.4.3-S01-003-ME1.0.3.61a firmware. i tried yotaflasher and i cant make the program work. it exits close itself. i couldnt find any firmware folder in yotadevices ftp too. can you help me found the spesific firmware please?
Why are you unable to make yotaflasher work
lgk350tr said:
can you please help me find 4.4.3-S01-003-ME1.0.3.61a firmware. i tried yotaflasher and i cant make the program work. it exits close itself. i couldnt find any firmware folder in yotadevices ftp too. can you help me found the spesific firmware please?
Click to expand...
Click to collapse
Hi lgk350tr,
Why are you unable to make yotaflasher work, it is a pretty simple application. Have you tried to see instruction videos on YouTube on how to use it? Instructions are also available on XDA Developers' website. ( https://forum.xda-developers.com/yotaphone-one/general/yota-flasher-download-t3480922 )
Don't hesitate to contact, for any problem!
Cheerio
Please help..................I spent 800 USD on this phone and I can't use it
Can someone freaking help me with my phone's problem, I have spent 800 US Dollars buying that phone, and I can't even use it! It has been 6 months since I opened this thread and no one has helped me yet!
PLEASE HELP..............................................................:crying::crying::crying:
akahomeacc said:
Can someone freaking help me with my phone's problem, I have spent 800 US Dollars buying that phone, and I can't even use it! It has been 6 months since I opened this thread and no one has helped me yet!
PLEASE HELP..............................................................:crying::crying::crying:
Click to expand...
Click to collapse
Try flashing the hybrid modem mentioned in the general guide (Part 2).
Try flashing 2 times before rebooting.
If nothing helps, you could try lineageos, @angelll123 made a lengthy guide how to that in the post quoted here , also check my comment.
Is this what you mean?
tomgaga said:
Try flashing the hybrid modem mentioned in the general guide (Part 2).
Try flashing 2 times before rebooting.
If nothing helps, you could try lineageos, @angelll123 made a lengthy guide how to that in the post quoted here , also check my comment.
Click to expand...
Click to collapse
I have attached a screenshot of the Yotaphone 2 General guide page, I want to know if you are referring to the text that I highlighted in the screenshot!
Thank You
I do experience similar issue, but only recently. I haven't done anything like flashing or upgrading my phone, it started by itself .
I am experiencing reboots whenever battery drops below about two thirds of its capacity. Also, charging and handling some load prevents this.
Note that my Yotaphone has both displays damaged. Still working though.

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