OP5 freezes for approximately 10 seconds - OnePlus 5 Questions & Answers

Hi Guys,
Quick question, does anyone have the problem that when unlocking the OP5 nothing happens also on/off button does not respond for approximately 5/10 seconds, after that the screen just turns on normally.
Happens like 2/6 times a day.
Do any of you experience the same issue? i think this is a software issue but not sure, please share your thoughts

Had my phone since Saturday and not come across this issue yet. Sorry I can't help any more than that.

Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk

DoobyDroid said:
Not seen that one again had since sataday , just updated to 4.5.3 have you updated maybe fix issue
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue

roba93 said:
ah i see that there is indeed a new update.
I will try with the new update, hope it solves the issue
Click to expand...
Click to collapse
Could also try factory reset if continues after trying update and re set I would contact 1+ possible fault maybe ,,[emoji106] good luck
Sent from my ONEPLUS A5000 using Tapatalk

Same issue here
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue

You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.

vicnash7 said:
I still see the issue after the update. Lock screen and even the dialer freezes during active call. Not able to disconnect the call due to this issue
Click to expand...
Click to collapse
PrakashGD said:
You're not alone with this issue. Im also facing this exact same issue after updating to latest firmware.
Click to expand...
Click to collapse
Maybe you guys should compare apps to see which ones you both have installed? Might figure out it comes down to an app.

sadly having the same issue
Andoid version 7.1.1
OxygenOS version 4.5.10
Kernel version 4.4.21-pref+

OP5 freezes 8/128
Same issue here since the very day I bought it. Replaced the phone through Amazon. The replaced cell didn't have this issue for quite some time but it's started to do the tantrums again. And now it freezes every single time I receive a call, I have to search for any contact, while disconnecting a call and even using sms.
I am fed up of this phone. I don't even get time to go to any customer center.
Please help.

Related

[Q] Answer sliding lag!

Guys,
Today I got a real issue with new s5. When I try to slide the green answer button on screen, it doesn't respons.
I try 2 or 3 times after it works. It's really annoing problem. Anybody has same? Thanks...
zanbay said:
Guys,
Today I got a real issue with new s5. When I try to slide the green answer button on screen, it doesn't respons.
I try 2 or 3 times after it works. It's really annoing problem. Anybody has same? Thanks...
Click to expand...
Click to collapse
Hello,I have the same lag?
Anyone else have noticed this?
Yes, I've got the same problem. It took so long the other day that I missed the call completely.
Sent from my SM-G900R4 using Tapatalk
anyone have an solution?
First thing I would do is a hard reset - A pain I know, but doing so you can check whether it is potentially a Hardware issue with multitouch/touch etc.
Once you've done that, if it's still exhibiting the same behaviour check your screen behaviour on touch reactions on normal day-to-day use. There may actually be an app for it. (the Note 3 suffered some touch problems, not saying the S5 has them but have to check to be sure) .
If it is deemed a software glitch and a reset fixes it then you should be OK. - However if it's a touch screen bug I'd suggest returning/swapping it.
I'm more inclined to believe it's a software glitch, and a factory reset will indeed solve the problem.
Oke,thanks
Same issue! Did a factory reset but didn't help. Send it to local service center, they keep telling me there is no issue with the phone and that when it happens I should record a video as evidence of the problem. So much so Samsung warranty! Plus I have encountered ransom reboots when answering the phone.
Totally unhappy with S5. It is terrible. S4 and S3 were very stable.
vegerfrancois said:
Hello,I have the same lag?
Anyone else have noticed this?
Click to expand...
Click to collapse
i did noticed that too..
on mine if you put directly your finger in the circle and drag it works 1st try..
i still didnt have time to hard reset to be sure..
I noticed this too. I find that you have to hold your finger on the green answer and slide slowly. It's definitely a software problem that will hopefully be fixed in an update.
Factory reset makes no difference as done this for another problem I was having.
Sent from my SM-G900F using Tapatalk
Don't suppose anyone has found a solution to this yet? Or any alternatives to the stock dialer that might perform better?
I also get a lag between selecting a text field and the keyboard popping up which is very frustrating. Had expected more from a brand new phone
I had this problem at first as well, but after the latest update it fortunately disappeared, I did a full wipe as well.
Same problem here! Partially solved with enabling home button to accept calls....
Same here....its a pain in the ass ?
Sent from my SM-G900F using XDA Premium 4 mobile app
rathga said:
Don't suppose anyone has found a solution to this yet? Or any alternatives to the stock dialer that might perform better?
I also get a lag between selecting a text field and the keyboard popping up which is very frustrating. Had expected more from a brand new phone
Click to expand...
Click to collapse
I disabled the lockscreen animation and that helped making the device more snappy. Here are some more usefull tips http://phandroid.com/2014/04/25/samsung-galaxy-s5-first-14-things-to-do/.
I also have this lag when I'm trying to respond. It only woks on the 2nd attempt.
There's definitely a knack to answering a call, which can be quite annoying. Cannot understand why they didn't just leave it alone. Would rather answer my calls with a quick swipe to the right.
Sent from my SM-G900F using Tapatalk
What FW version are you all on? ANG2 seems to have solved it for me!
johan81 said:
What FW version are you all on? ANG2 seems to have solved it for me!
Click to expand...
Click to collapse
I hadn't even noticed it was fixed since I got the new update. Just tested and problem is solved
Sent from my SM-G900F using Tapatalk
Until a firmware update, enable answer with home button.
Sent from my Galaxy S5 using Tapatalk.

Vibration intensity bug

Hi all,
About two months ago I had a problems with my notifications, they suddenly stopped vibrating when one came through, this applied to both the loud and vibrate profiles, although phone calls vibrated it was just the notifications.... roll on a month later and it started happening again!
I totally forgot the settings I changed to fix the issue previously so over the last week or so I've been checking what could be the cause, I then found the culprit, for some reason the vibration intensity for notifications was set to zero, why this was set I don't know.
I've tried to replicate this problem by changing the sound profiles to see if the vibration intensity will go back to zero and it hasn't, I've manually enabled D.N.D that doesn't change it, therefore I'm puzzled what has caused this to change by itself, any ideas?
Very same issue dude, S7. Did you find a fix ?
martinburke said:
Very same issue dude, S7. Did you find a fix ?
Click to expand...
Click to collapse
I never did; it's happened several times since, normally about a month apart, at least I know how to fix it now. I'm running the nougat beta atm so will be interesting to see if it happens in this.
Sent from my SM-G935F using Tapatalk
Thanks for the reply. Appreciate it.
martinburke said:
Thanks for the reply. Appreciate it.
Click to expand...
Click to collapse
No problem!
Sent from my SM-G935F using Tapatalk
Do you know if this still happens on 7.0 or any other strange bugs showing up ?
martinburke said:
Do you know if this still happens on 7.0 or any other strange bugs showing up ?
Click to expand...
Click to collapse
I've been on Nougat for about 3 months and not had that bug at all ?
Sent from my SM-G935F using Tapatalk
That's good. I'm still holding off on 7.0 marshmallow is running smooth for me and can't find a good enough reason for update. They should have included the Google assistant.

Anybody else experiencing random reboots?

Got my 128 GB OP5 last night and it has been randomly rebooting on me while doing random things. I am trying to figure out a root cause and factory reset the phone again to see if I could figure it out as well but it seems to happen from doing anything as simple as pulling down the notification bar to activating Google assistant or just scrolling through my settings. Nothing seems to be repeatable as it happens intermittently. Wondering if anyone else has dealt with this and may have figured out what caused it otherwise I guess I'd have to order a replacement
No, works fine here.
i dont have OP5 yet so no reboots
No reboot until now but i can't pair any bluetooth device (Sony Smartwatch 3 and Jabra Motion Headset)
Mine hasn't done it yet but the wifi performance is abysmal, random pauses when transferring files, Facebook stopped while trying to set it up.
I have been using the phone since yesterday morning and haven't had any issues at all, not a single bit of lag, no apps crashing or anything. If a reset didn't help it that means it must be hardware problem. I would return it and get a replacement.
Yes, performance seems bad. Had a few reboots and WiFi download speeds are awful.
SirBaal said:
No reboot until now but i can't pair any bluetooth device (Sony Smartwatch 3 and Jabra Motion Headset)
Click to expand...
Click to collapse
I've successfully paired a bluetooth keyboard with trackpad and a Wahoo Tickr HRM and both seem to work fine. The Wahoo seemed more difficult to connect but that may have been just operator error. I've not had any lock ups/reboots at all but haven't had the OP5 24 hours yet.
---------- Post added at 11:05 AM ---------- Previous post was at 11:01 AM ----------
djsubterrain said:
... the wifi performance is abysmal, random pauses when transferring files....
Click to expand...
Click to collapse
Quite the opposite for me as the WiFi is stellar and the 5Ghz speeds far outstrip the Nexus 5 this OP5 has replaced.
Haven't had any such issue on mine yet in Canada (8GB/128GB) *fingers crossed*
---------- Post added at 04:23 PM ---------- Previous post was at 04:21 PM ----------
3DSammy said:
I've successfully paired a bluetooth keyboard with trackpad and a Wahoo Tickr HRM and both seem to work fine. The Wahoo seemed more difficult to connect but that may have been just operator error. I've not had any lock ups/reboots at all but haven't had the OP5 24 hours yet.
Quite the opposite for me as the WiFi is stellar and the 5Ghz speeds far outstrip the Nexus 5 this OP5 has replaced.
Click to expand...
Click to collapse
I've had the same as you -- Bluetooth Pebble & Car & Headphones have all worked amazing (including using AptX HD), and my WiFi speeds have been stellar (>50MBps download (Yes, MBps, not mbps)). My WiFi has not been cutting out in the corners of my house either, unlike my old phones and even laptop!
HAK Devil said:
Got my 128 GB OP5 last night and it has been randomly rebooting on me while doing random things. I am trying to figure out a root cause and factory reset the phone again to see if I could figure it out as well but it seems to happen from doing anything as simple as pulling down the notification bar to activating Google assistant or just scrolling through my settings. Nothing seems to be repeatable as it happens intermittently. Wondering if anyone else has dealt with this and may have figured out what caused it otherwise I guess I'd have to order a replacement
Click to expand...
Click to collapse
Yes, it's an issue for me. I've been in touch with OP Bug Hunter staff, and gave them the logs they requested to pass along to engineering to figure out why.
Yeah it kept rebooting on me even today so just got off the phone with OnePlus and an RMA has been created for a replacement device to be sent. Hopefully the next one isn't a problem, I'll keep you guys posted on the progress.
Umm had phone since Sunday not had any issues but today while on a call the phone rebooted it's self and again 20 minutes later just on home screen , I'm stock latest build , bought from O2 store should I take it back and ask for replacement while within my 14 days ??
Sent from my ONEPLUS A5000 using Tapatalk
Mines fine no issues build date 13th June
My phone is back with oneplus now so according to them should have a new one within the next week. Good thing I didn't sell my oneplus 3 just yet
I had two random reboots today and one random shutdown.
All these happened in my pocket and i realized the reboots due to vibration from reboot.
And one time I pulled it out of my pocket it was turned off.
Hi,
Got my phone Yesterday.
Started seeing random reboots today. Running latest version. I also did an factory reset of the device after I upgraded to latest version..
Any way I can troubleshoot this? Could an app be causing something like this? I do suspect that this started after installing Snapchat.. But I'm not sure..
/Jo Christian
jochr said:
Hi,
Got my phone Yesterday.
Started seeing random reboots today. Running latest version. I also did an factory reset of the device after I upgraded to latest version..
Any way I can troubleshoot this? Could an app be causing something like this? I do suspect that this started after installing Snapchat.. But I'm not sure..
/Jo Christian
Click to expand...
Click to collapse
Mine is same did it in a call also just in pocket can tell as when i open the flip case it asks for my pin , also toggleing airplane mode off in the morning I have no service till I reboot device my build date 6/6 on latest stock no root ,
I'm currently as I type on my way to local O2 store to exchange it for another so hopefully new one will be ok as only got it Sunday just gone , I would RMA it if I was you , will report back on my new one ?
Sent from my ONEPLUS A5000 using Tapatalk
Yes mine started this after the latest update.
Sent from my HTC U11 using Tapatalk
I'm getting random reboots about every other day or so. Would this be indicative of a software issue versus hardware? I figure if this many people are having issues, but many are not, the hardware may not be a problem? This is my first OP device, so I'm just guessing. Hoping if it IS a software issue they can release an update soon!
DoobyDroid said:
Mine is same did it in a call also just in pocket can tell as when i open the flip case it asks for my pin , also toggleing airplane mode off in the morning I have no service till I reboot device my build date 6/6 on latest stock no root ,
I'm currently as I type on my way to local O2 store to exchange it for another so hopefully new one will be ok as only got it Sunday just gone , I would RMA it if I was you , will report back on my new one ?
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
Just got back from O2 store replaced with new device although it's the same manufacture date as one with issue 6/6/17 so far ok but it's only been on couple hrs so to soon to say, I'm convinced it was since 4.5.3 update as didn't do it before update but while i was in my 14 day return thought replace it anyway , I did contact 1+ before hand to ask if it's software or hardware all I got in reply was !! We will need proof of purchase to continue replacement procedure , that made alarm bells ring so hence straight back to O2 as it's far quicker than retuning to 1+ , I'm currently on 4.5.0 and not keen on updating ?
Sent from my ONEPLUS A5000 using Tapatalk

anyone else experiencing random shutdown issue

Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Yeah software glitch maybe try resetting your phone ..haven't had random reboots on mine so every device is not having it...if you can ..then replace yours otherwise enjoy it... there's always custom Roms...btw have u updated all software updates yet
Sent from my ONEPLUS A5000 using Tapatalk
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Probably a malfunctioning app, try a safe boot to see if it happens again or data factory reset.
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Do you have the latest update?
Nope all good here.
Happened today to my phone. Weird. Didn't happen again. I guess is a software bug or an app not working well.
Update
It only happened when I was using Spotify when my headphones plugged in.
All good here as well. Hmm. Spotify? That's strange. Have you tried other apps? Like black player?
Sent from my OnePlus 5 using XDA Labs
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Happens to mine. Maybe 4-5 times since I got it. On 4.5.5.
Like, I will not use my phone, pull it out if my pocket and it'll be black, non responsive. I'm not completely sure if it's shut off already, or just non responsive, and need force shutdown.
Not much more to add than this :b
I have not experienced any random shutting down.
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
---------- Post added at 10:15 AM ---------- Previous post was at 10:14 AM ----------
Any fix to that? I've had that happened to mine 7 times already since I got mine on June 26th. I've had the issue yesterday while sending a sticker on Facebook Messenger to a contact, and a couple of minutes before whilst playing Pokemon Go ... this is really borring. The last two times it happened, there was an update waiting to be installed (well, on the german servers at least, since I didn't have the update here in Belgium but once I used a proxy, I could download and install it), not this time tho.
I love the phone but my GF just told me to switch as if she has a problem or if I have a problem and can't use the phone, this would be really bad. I would prefere not to change, so if you guys have a solution, I'm all ears
ive heard somewhere that the power button easily gets pressed when in pocket causing shutdowns or restart
bug hunt
wuj15 said:
Hi there,
I have been experiencing random shutdown on my one plus 5. It happened twice in 15 mins when I was listening to Spotify on my headphones.
Not sure if it's to do with the latest update or not .
Just wondering if anyone experienced this. I have also post on the 1+ community , hoping it's just some software glitch. Overall, it's an impressive phone. Oneplus should sort out there glitches before shipping the product out tho.
Click to expand...
Click to collapse
Hello
We are come from ONEPLUS to check and resolve your issue.
Please capture the log for us:
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "save log"
3. Reproduce the issue and take a screenshot to record the time, then stay for a few minutes (better above ten minutes)
4. Click “save log” again to stop it, then send us the whole oem_log folder (file manager-storage) along with the screenshots
my email is : [email protected]
Thanks
Biou_Pilgrim said:
Hello, it happened to me this night, I was surprised when I woke up that my phone was on the pin-code screen. I didn't shut down my phone just put the plane mode. (4.5.5)
Click to expand...
Click to collapse
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
dickdickerson said:
That also happened to me more than twice. Not only in the night. Most time if the phone will be charged. I use only the dash charger. I didn't put it in plane mode. Strange problem. I have no idea why this happens. In this situation the alarm clock or anything else isn't working.
Click to expand...
Click to collapse
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Sent from my OnePlus 5 using XDA Labs
elbuenzurdo said:
Are you on Xposed? It is a known issue, phone reboots when fully charged and connected.
Click to expand...
Click to collapse
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
dickdickerson said:
Yes. Thanks for the hint.
Edit:
It should be fixed with Xposed 88.2 https://github.com/rovo89/XposedBridge/issues/203
Click to expand...
Click to collapse
Sent from my OnePlus 5 using XDA Labs
Sometimes my phone switches off whilst uploading a big file to drive
I don't understand why it's happening even in their 5 series. The 3 series has this stupid problem as well. Really frustrating. One Plus needs to get a grip and get rid of this glitch ASAP if they wish to remain in the game.

New official c.27 update available on eu site

Downloading now...
Changelog:
Security
● Android security patch: May, 2020
Screen Recording
● Optimized screen recording feature
Known issue fixed
● Fixed the issue of touch failure in some scenes during PUBG
● Fixed the issue that phone restarted after the screen stuck during WeChat calls
System
● Fixed some known issues and improved system stability
I read that this firmware fix the fingerprint issue after rooting .
Fingerprint now WORKS with Root, but still no VoLTE!
VoLTE only with my Tutorial and Root.
Can someone confirm UI stutering is fixed?
hrvoje007 said:
Can someone confirm UI stutering is fixed?
Click to expand...
Click to collapse
It seams smoother...
For some reason update fails for me. I run it from the file manager, it reboots and starts updating, but at about third of the progress the phone just reboots abruptly. Did anyone else have this issue?
adsubzero said:
For some reason update fails for me. I run it from the file manager, it reboots and starts updating, but at about third of the progress the phone just reboots abruptly. Did anyone else have this issue?
Click to expand...
Click to collapse
I did it via recovery, no problems for me, try to download file again and then try through recovery it is simple
I just downloaded it again this morning and tried with the same method and it worked this time. Pretty unusual for this to happen.
Are the delayed notification issues fixed in this update?
cipargalva said:
Are the delayed notification issues fixed in this update?
Click to expand...
Click to collapse
notifications arriving fine
Ok but did you have the problem before? Because for some users there were no issues also before this update. Judging from the xda poll the ratio is/was around 50/50.
cipargalva said:
Ok but did you have the problem before? Because for some users there were no issues also before this update. Judging from the xda poll the ratio is/was around 50/50.
Click to expand...
Click to collapse
I had no issues unless the phone was sleeping, and then there was a 1-2 min delay
adsubzero said:
I had no issues unless the phone was sleeping, and then there was a 1-2 min delay
Click to expand...
Click to collapse
Same for me
Then there was nothing to fix for you
Hey!
My phone is already rooted. How should I update to this version to have root and fingerprint working?
cipargalva said:
Are the delayed notification issues fixed in this update?
Click to expand...
Click to collapse
Did you update it? I tried, I still had the issue, did a full format and it is working fine at the moment. I hate the software optimization on this phone. It is just the worst I have used.
shash1412 said:
Did you update it? I tried, I still had the issue, did a full format and it is working fine at the moment. I hate the software optimization on this phone. It is just the worst I have used.
Click to expand...
Click to collapse
No, I updated the phone to OnePlus 7T
But still till the very last moment was considering to give the x2 Pro a shot as I really liked it.

Categories

Resources