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I currently have a galaxy S2, I have a case on it pretty much 24/7. I want the Z3 compact as it is the best phone for people who want small phones. I love being able to do everything and reach all parts of my S2 with my hand, I cant do the same with these large 5inch + phones.
Anyway I am hearing reports of cracking on the back,front or even both sides of the phone. Am really scared, because I don't want to just splash out £350 and it breaks after a week. People have been getting cracks while having cases on it even, some people say it cracks while it is in the pocket just randomly.
Basically I really want this phone but I am worried about how easy it is to crack.
I've dropped mine from waist height twice now and had it fall in the crevices of my car seats. No screen protector, phone is still mint.
Sent from my D5803
HellzHere said:
I currently have a galaxy S2, I have a case on it pretty much 24/7. I want the Z3 compact as it is the best phone for people who want small phones. I love being able to do everything and reach all parts of my S2 with my hand, I cant do the same with these large 5inch + phones.
Anyway I am hearing reports of cracking on the back,front or even both sides of the phone. Am really scared, because I don't want to just splash out £350 and it breaks after a week. People have been getting cracks while having cases on it even, some people say it cracks while it is in the pocket just randomly.
Basically I really want this phone but I am worried about how easy it is to crack.
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Click to collapse
https://www.youtube.com/watch?v=DjDE8z-_bHU&noredirect=1
http://forums.androidcentral.com/samsung-galaxy-s3/193035-galaxy-s3-cracked-screen-defective-not-dropped.html
http://forums.androidcentral.com/samsung-galaxy-s-ii/132590-galaxy-s2-cracked-screen-normal.html
http://forum.xda-developers.com/showthread.php?t=1257090
http://bobmckay.com/life/case-samsung-galaxy-s4-screen-crack
http://support.t-mobile.com/thread/38170?tstart=0
Never buy another smartphone then since they all "have screens break for no reason".
Statistically the chance that yours will crack spontaneously is still very very small. These communities are really very misleading in trying to get a global image of how common a problem is. As I mentioned in another topic, if you were to walk into a hosptal, and make your conclusion about the human species purely based on what you saw in the hospital, you would conclude humans are very sick and crippled species. But once you leave the hospital, you see only healthy people everywhere you look.
My suggestion (also what I am planning on doing)... Wait until after November 3rd, for everyone to get their American Z3 Compact. check this forum a week after to see if the topics about the screen sporadically cracking jump substantially in activity.
If not, I will order by 11.10.14.
HellzHere said:
I currently have a galaxy S2, I have a case on it pretty much 24/7. I want the Z3 compact as it is the best phone for people who want small phones. I love being able to do everything and reach all parts of my S2 with my hand, I cant do the same with these large 5inch + phones.
Anyway I am hearing reports of cracking on the back,front or even both sides of the phone. Am really scared, because I don't want to just splash out £350 and it breaks after a week. People have been getting cracks while having cases on it even, some people say it cracks while it is in the pocket just randomly.
Basically I really want this phone but I am worried about how easy it is to crack.
Click to expand...
Click to collapse
Not true and do not believe everything you hear and read about this subject. The handling of these machines have to be prudent. If you drop a laptop on the floor for sure nonitor breaks.right.
dropped mine once
been a month approx. no crack nothing. im pretty careful tho..most of the time.
also, no case.
Just a suggestion, can everyone with such issues (or worry, like here) post in one of the dozen threads that already exist on that topic?
Guess that would help to keep the forum somewhat cleaner, thus more readable...
Our forum is a bit "undermoderated"
I'd say the chance of getting a spontaneous crack is about 1:1000 or even less. That would assume 0.1% of phones have the issue. That a far less chance than you going to prison this year (1:200) so I'd say don't worry about it.
HellzHere said:
I currently have a galaxy S2, I have a case on it pretty much 24/7. I want the Z3 compact as it is the best phone for people who want small phones. I love being able to do everything and reach all parts of my S2 with my hand, I cant do the same with these large 5inch + phones.
Anyway I am hearing reports of cracking on the back,front or even both sides of the phone. Am really scared, because I don't want to just splash out £350 and it breaks after a week. People have been getting cracks while having cases on it even, some people say it cracks while it is in the pocket just randomly.
Basically I really want this phone but I am worried about how easy it is to crack.
Click to expand...
Click to collapse
@HellzHere
Hi Hellz
Sorry but I've got a z3 compact and simply can't recommend it. That's a lot to like about it on paper but after mine experienced a modest fall onto carpet, which resulted in the back of the case cracking, I don't want others to suffer the upset that I have. The design is flawed IMO. The choice of materials are inappropriate for typical everyday usage.
Most of the high end xperias seem to use glass front and back . To me, this is insane. It creates a nice aesthetic but is significantly at the cost of practicality. The z3 compact doesn't use dragontail or gorilla glass... or at least Sony do not specify the materials used on their website beyond "tempered glass".
My previous phone was an HTC desire (yes the original one) and this has been dropped on occasion, onto pavements, etc, and one occasion in a carpark (for no other reason than it slipped out of my hand during use). I did not use a case with it and the worst that happened was a crack across one corner of the screen.
There is no way that the z3 compact could tolerate similar drops or falls. I do not consider myself to be careless with stuff but this new phone is a pain in the butt. For example, It WILL slip off surfaces, due to the low friction / high gloss nature of the handset.
If you are determined to get one, you MUST get a case for it.
I waited two years before a handset came on the market with the specifications that I was looking for. I am utterly gutted that mine is now broken, after only having it for a fortnight and it only being subjected to a very modest level of external stress. I did not even drop the phone - it slipped off a surface.
Then there is the issue of self-cracking. This is reasonably well documented and doesn't just apply to the z3 and z3 compact. Sony would have us believe that this only occurs in a small number of cases. I don't think it's common-place but it's happened to enough people for Sony to quietly repair stuff for free, under certain circumstances. Admittedly, Sony only really started doing this after two high profile UK consumer rights organisations / programmes got involved in the matter (watchdog and Which). The impression I get (from anecdotal evidence) is Sony does it grudgingly.
All I'll say is have a look at this xda-dev survey thread:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
What I found interesting is that out of the 439 surveys, 26% reported back of case cracks, compared to 18% of the front screen.
However, of that 26%, over two thirds reported NO impact cracking i.e. there seems to be vastly more people who've experienced self-cracking than drop or fall damage.
Reviews also comment on the phone heating up A LOT during some forms of usage i.e. a possible reason for self-cracking.
Finally, from my personal experience, the camera sounds good on paper but underperforms. Some images look great yet I got pixellation on 20mb images in high light level conditions. I wasn't impressed. I also struggled to get the flash to illuminate a short distance, low light situation properly as well. More annoyingly, my friend had a galaxy S4 and her flash was virtually blindingly bright in the same situation. Then there's the issue about losing camera performance if you decide to root (apparently some of the low light level camera algorithms are DRM protected and the DRM keys get wiped when you root).
I just wouldn't go for a sony handset again - the phone design simply can't handle real-world stresses.
Just to be fair though, the screen's pretty good (in terms of brightness - you really can use it at minimal levels inside, which I'm sure helps massively with battery drain - I'm not commenting on resolution / PPI). I've found the battery performance to be simply great (probably the best feature for me). However, I'm realistic about usage (i.e. I don't have GPS, wireless and data on unless I need it, I typically pop phone into airplane mode overnight, etc - for me the biggest drains on batteries come from the display and the cellular radio). I got 4 days out of it, with approximately 40 mins worth of charging (because of wired syncing with my desktop). Admittedly for the last 30% of battery I put it onto stamina mode. Note this wasn't high level usage, just phonecalls, texts, some browsing, twitter, some facebook / youtube... but definitely not constant, screen-active usage.
The CPU's pretty strong too. Transitions between homescreens is super slick. I've not had slow down at any point. I haven't tried playing games with it though, beyond low-graphically taxing apps. Not too much bloatware and you can disable certainly some of it. Charging is good on it. I've got copilot as my satnav on it and a 1A car charger still produced a net positive charge rate (even though the sony charger is 1.5A). Charging from empty to full, with phone switched off is around 2.5 hours.
I hope this helps you a bit.
Cheers,
Gary
gazzawazza said:
@HellzHere
Hi Hellz
Sorry but I've got a z3 compact and simply can't recommend it. That's a lot to like about it on paper but after mine experienced a modest fall onto carpet, which resulted in the back of the case cracking, I don't want others to suffer the upset that I have. The design is flawed IMO. The choice of materials are inappropriate for typical everyday usage.
Most of the high end xperias seem to use glass front and back . To me, this is insane. It creates a nice aesthetic but is significantly at the cost of practicality. The z3 compact doesn't use dragontail or gorilla glass... or at least Sony do not specify the materials used on their website beyond "tempered glass".
My previous phone was an HTC desire (yes the original one) and this has been dropped on occasion, onto pavements, etc, and one occasion in a carpark (for no other reason than it slipped out of my hand during use). I did not use a case with it and the worst that happened was a crack across one corner of the screen.
There is no way that the z3 compact could tolerate similar drops or falls. I do not consider myself to be careless with stuff but this new phone is a pain in the butt. For example, It WILL slip off surfaces, due to the low friction / high gloss nature of the handset.
If you are determined to get one, you MUST get a case for it.
I waited two years before a handset came on the market with the specifications that I was looking for. I am utterly gutted that mine is now broken, after only having it for a fortnight and it only being subjected to a very modest level of external stress. I did not even drop the phone - it slipped off a surface.
Then there is the issue of self-cracking. This is reasonably well documented and doesn't just apply to the z3 and z3 compact. Sony would have us believe that this only occurs in a small number of cases. I don't think it's common-place but it's happened to enough people for Sony to quietly repair stuff for free, under certain circumstances. Admittedly, Sony only really started doing this after two high profile UK consumer rights organisations / programmes got involved in the matter (watchdog and Which). The impression I get (from anecdotal evidence) is Sony does it grudgingly.
All I'll say is have a look at this xda-dev survey thread:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
What I found interesting is that out of the 439 surveys, 26% reported back of case cracks, compared to 18% of the front screen.
However, of that 26%, over two thirds reported NO impact cracking i.e. there seems to be vastly more people who've experienced self-cracking than drop or fall damage.
Reviews also comment on the phone heating up A LOT during some forms of usage i.e. a possible reason for self-cracking.
Finally, from my personal experience, the camera sounds good on paper but underperforms. Some images look great yet I got pixellation on 20mb images in high light level conditions. I wasn't impressed. I also struggled to get the flash to illuminate a short distance, low light situation properly as well. More annoyingly, my friend had a galaxy S4 and her flash was virtually blindingly bright in the same situation. Then there's the issue about losing camera performance if you decide to root (apparently some of the low light level camera algorithms are DRM protected and the DRM keys get wiped when you root).
I just wouldn't go for a sony handset again - the phone design simply can't handle real-world stresses.
Just to be fair though, the screen's pretty good (in terms of brightness - you really can use it at minimal levels inside, which I'm sure helps massively with battery drain - I'm not commenting on resolution / PPI). I've found the battery performance to be simply great (probably the best feature for me). However, I'm realistic about usage (i.e. I don't have GPS, wireless and data on unless I need it, I typically pop phone into airplane mode overnight, etc - for me the biggest drains on batteries come from the display and the cellular radio). I got 4 days out of it, with approximately 40 mins worth of charging (because of wired syncing with my desktop). Admittedly for the last 30% of battery I put it onto stamina mode. Note this wasn't high level usage, just phonecalls, texts, some browsing, twitter, some facebook / youtube... but definitely not constant, screen-active usage.
The CPU's pretty strong too. Transitions between homescreens is super slick. I've not had slow down at any point. I haven't tried playing games with it though, beyond low-graphically taxing apps. Not too much bloatware and you can disable certainly some of it. Charging is good on it. I've got copilot as my satnav on it and a 1A car charger still produced a net positive charge rate (even though the sony charger is 1.5A). Charging from empty to full, with phone switched off is around 2.5 hours.
I hope this helps you a bit.
Cheers,
Gary
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Click to collapse
When drawing conclusions from that survey, you should not ignore that fact that people are far more likely to post about their dissatisfaction than about their satisfaction, meaning that people who are having issues with their device are far more widely respresented on the internet than people who are not having any issues. So if, in that survey, only 17 % of participants had their front glass crack, and 27% had their back glass crack, then the real-world percentages are likely FAR lower than those in the survey and it's all because people with faulty devices are FAR more likely to find the survey than people with devices that don't have any faults.
I've had this phone for a month now and still nothing has cracked. The phone hasn't overheated either. It does feel warm at times, maybe even more than most other phones but that is because glass conducts heat to your skin much faster than plastic does.
I doubt that the design is bad; a faulty batch of glass is a much more likely explanation.
degraaff said:
When drawing conclusions from that survey, you should not ignore that fact that people are far more likely to post about their dissatisfaction than about their satisfaction, meaning that people who are having issues with their device are far more widely respresented on the internet than people who are not having any issues. So if, in that survey, only 17 % of participants had their front glass crack, and 27% had their back glass crack, then the real-world percentages are likely FAR lower than those in the survey and it's all because people with faulty devices are FAR more likely to find the survey than people with devices that don't have any faults.
I've had this phone for a month now and still nothing has cracked. The phone hasn't overheated either. It does feel warm at times, maybe even more than most other phones but that is because glass conducts heat to your skin much faster than plastic does.
I doubt that the design is bad; a faulty batch of glass is a much more likely explanation.
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Click to collapse
Thanks for the response @degraaff
Regarding the survey - I get your point but the survey responses did surprise me with the number of users NOT reporting problems. I felt that made the survey far more realistic that, say, typical forum posts, where complaints and problems are more likely to be documented than positive experiences .
My personal experience regarding heat is that the phone has been pretty cool for the vast majority of the time but did experience some noticeable localised heat last night, for no apparent reason - phone had powered up but I had no additional elements active (i.e. wireless, GPS, data, etc, weren't active). I'd expect a relationship between component activity and heat generated. Also, it was noticeable because I'd not noticed it previously.
Regarding the design, I'm sorry but using thin glass on something that is likely to experience impact damage is bad or at very least highly unrealistic design. There's no need to use glass on the rear of a phone, certainly not for visual requirements (i.e. it's not a display). It's an aesthetics and presumably weight decision. I guess it would help radio performance (although I don't know where the antenna is). I believe metal typically attenuates radio signals, so glass would be a good alternative. I guess it comes down to how much priority one gives to the durability of a phone though.
I rang Sony about an hour ago and they gave me a ballpark figure of £40 for repairing the back. This was based on the rep's experience with the cost of replacing a Z2 rear panel. Still a very costly lesson and I think Sony or resellers need to warn customers about the benefits of case protection, given the materials used in construction. I know I'll get flak for saying this (ridiculously unrealistic) but I'd like to think that a retailer (or Sony, if they had the balls to do this) saying "for god's sake, get a protective case for this phone as it's literally made of glass" would lead to more customers respecting them. After all, Sony chose to use glass in the main panel construction. They could even charge a wee bit more and just bundle a case in with the phone. That would potentially cover them and give end-users a choice about protecting their phone from first use.
Cheers,
Gary
gazzawazza said:
It's an aesthetics and presumably weight decision. I guess it would help radio performance (although I don't know where the antenna is). I believe metal typically attenuates radio signals, so glass would be a good alternative. I guess it comes down to how much priority one gives to the durability of a phone though.
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Sony puts an Apple-esqe priority on industrial design, so one shouldn't be surprised to see them trading ruggedness for aesthetics. Without moving the antennas to the phone body (which is encumbered by several patents), you need a non-metallic back for good RF performance. In addition to looks/feel, glass is vastly superior to plastic for it's thermal properties. It conducts heat 5 - 10 times better than most structural plastics. In a design as compact as the Z3C that is actually a significant technical advantage. That also means that users will notice short duration heat spikes (typically due to the radios having to drive RF power way up to cut through temporary interference) much more than with a plastic housed phone.
The reports of rear glass breakage do appear to be statistically significant, even after you factor in the self-selecting aspect of the survey. But this seems more like an issue with material or production quality, or perhaps insufficient design margin for CTE (coefficient of thermal expansion) mismatches. My Nexus 4 with a glass back has survived two years of use and a half dozen drops with nothing more than the standard Google bumper for protection. So glass can be used effectively. It will be interesting to see if later production Z3Cs (Sony US is expected to start shipping phones next week) fare better than early production.
kopsis said:
Sony puts an Apple-esqe priority on industrial design, so one shouldn't be surprised to see them trading ruggedness for aesthetics. Without moving the antennas to the phone body (which is encumbered by several patents), you need a non-metallic back for good RF performance. In addition to looks/feel, glass is vastly superior to plastic for it's thermal properties. It conducts heat 5 - 10 times better than most structural plastics. In a design as compact as the Z3C that is actually a significant technical advantage. That also means that users will notice short duration heat spikes (typically due to the radios having to drive RF power way up to cut through temporary interference) much more than with a plastic housed phone.
The reports of rear glass breakage do appear to be statistically significant, even after you factor in the self-selecting aspect of the survey. But this seems more like an issue with material or production quality, or perhaps insufficient design margin for CTE (coefficient of thermal expansion) mismatches. My Nexus 4 with a glass back has survived two years of use and a half dozen drops with nothing more than the standard Google bumper for protection. So glass can be used effectively. It will be interesting to see if later production Z3Cs (Sony US is expected to start shipping phones next week) fare better than early production.
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Click to collapse
Hey @kopsis
thanks for the input mate.
Just for assistance to others, my manufacture was 14w37 (might have mentioned that earlier) but just for reference.
Not sure that early production comment makes me feel better #labrat :crying: Obviously understand what you mean though.
Have to say z3 compact does feel good in the hand. Really like the way Sony have somehow made the edges (not sides) grippy without being sharp. Pretty easy to hold phone and I reckon the size is just right for one-handed use, although I do have to re-grip with hand to reach farthest corner (top left, as I'm right handed) of screen.
Out of curiosity, when you say bumper, is that just side protection or back too?
Cheers,
Gary
gazzawazza said:
the survey responses did surprise me with the number of users NOT reporting problems. I felt that made the survey far more realistic
Click to expand...
Click to collapse
That's a flawed argumentum a contrario.
gazzawazza said:
Out of curiosity, when you say bumper, is that just side protection or back too?
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Click to collapse
The original N4 bumper was sides only, though the lip extended a millimeter or two beyond the glass in front and back so the glass wouldn't make contact in a low drop to a smooth flat surface. https://play.google.com/store/devices/details/Nexus_4_Bumper_Black?id=nexus_4_bumper_black&hl=en
It does beg the question, if you're going to sell a phone with glass on both sides, why not have something like this available at launch for the cautious buyers? Even the design purists at Apple made a bumper available upon release of their first front/back glass design (iPhone 4). It doesn't even have to be a great design (leave the aftermarket room to innovate) as long as it gives buyer's a usable option while waiting for something better. Hey, Sony -- PM me if you'd like me to come lead your mobile products division
Iruwen said:
That's a flawed argumentum a contrario.
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Click to collapse
is this really relevant?
I simply felt that rather than having a survey chock full of negativity, the fact that we had a strong majority of responses which DIDN'T cite problems was indicative that perhaps the survey was more rounded than one might have anticipated.
I would accept on reflection that we don't know whether the distribution of answers is a true reflection of total owners' experiences. Obviously a bigger sample would make the stats more credible.
---------- Post added at 11:57 PM ---------- Previous post was at 11:42 PM ----------
kopsis said:
The original N4 bumper was sides only, though the lip extended a millimeter or two beyond the glass in front and back so the glass wouldn't make contact in a low drop to a smooth flat surface. https://play.google.com/store/devices/details/Nexus_4_Bumper_Black?id=nexus_4_bumper_black&hl=en
It does beg the question, if you're going to sell a phone with glass on both sides, why not have something like this available at launch for the cautious buyers? Even the design purists at Apple made a bumper available upon release of their first front/back glass design (iPhone 4). It doesn't even have to be a great design (leave the aftermarket room to innovate) as long as it gives buyer's a usable option while waiting for something better. Hey, Sony -- PM me if you'd like me to come lead your mobile products division
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Click to collapse
agreed. Btw Mr VP Sony Mobile division, perhaps encourage your designers to NOT use glass too Ty very much
HellzHere said:
I currently have a galaxy S2, I have a case on it pretty much 24/7. I want the Z3 compact as it is the best phone for people who want small phones. I love being able to do everything and reach all parts of my S2 with my hand, I cant do the same with these large 5inch + phones.
Anyway I am hearing reports of cracking on the back,front or even both sides of the phone. Am really scared, because I don't want to just splash out £350 and it breaks after a week. People have been getting cracks while having cases on it even, some people say it cracks while it is in the pocket just randomly.
Basically I really want this phone but I am worried about how easy it is to crack.
Click to expand...
Click to collapse
We have same question... and still investigate from many Forum Post... I hope I got better answer to pick this phone or not...
worry not dear friends, apparently the guys at another thread has managed to get the people at evolutive labs to make the rhino shield crash guard bumper for the xperia z3 compact!
evolutive labs did one for iphone previously and it got so many backers/pledgers for it....hopefully we can do the same for this one..so come and join in the fun peeps! they need to get 1400 pre-orders before they can start production of this wonderful thing
(sorry you have to edit the link as i could not post url)
Rhino Shield Crash Guard Bumper for iPhone: https www kickstarter.com/projects/1081571316/rhinosheild-crash-guard-slim-impact-bumper-for-iph
PRE-ORDER HERE:
Rhino Shield Crash Guard Bumper for Z3 Compact: http www evolutivelabs.com/pages/crashguard-sony-z3-compact
There have been a number of posts about water damage on the Z series phones for years. Some have even accused these phones of not being truly waterproof. Now, even Sony agrees:
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
This completely sucks since Sony spent $$$$ advertising the waterproof nature of their devices. We should all be getting our money back for false advertising (ha - like that will ever happen).
Why we need threads like this always ><"
I had a z2 and toked it under the shower and recorded my son and wife in the swimming pool and even under water for more then 5 min and same did it with my z3 and all os working still fine and no damage !!
I guess you keep the flaps open.
Verstuurd vanaf mijn D6603 met Tapatalk
I think they are afraid too many people will take the waterproof part for granted, ignoring the chlorine/salt water warning leading to returns for failures. Also there were a sizable minority whose phones weren't properly sealed even with flaps closed (factory defect). All that makes a big difference in relation to returns and customer service issues.
I always saw the waterproof feature as accident protection more than something to purposely take advantage of, despite Sony's advertising.
Basically they are just playing it safe, I don't blame them for that (My opinion). Others may have differing opinions though.
I wouldn't put mine under water even if they were 100% sure it wouldn't get damaged. It's more of a safety feature for me.
Sent from my D6603 using Tapatalk
Always looked at it more water resistant than "proof", the iP rating even says resistant
sherlock5545 said:
I wouldn't put mine under water even if they were 100% sure it wouldn't get damaged. It's more of a safety feature for me.
Sent from my D6603 using Tapatalk
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Click to collapse
Please explain the safety hazard of using a sealed, low voltage device in water.
Sent from my D5803 using XDA Free mobile app
He meant, he sees it as accident protection more than something to be purposely taken advantage of.
I knew it. Sony just made this statement because of those (sorry) dumb or not so smart people who dunk their z series to salt water, chlorinated water, or chlorinated swimming pool. Sony had enough for them and consumers always mock them like crazy because their phones got dead. To clear things up, they made this statement, to me, there are a lot of consumers who experienced great things with their z series, like they luckily dunk their phones to water and nothing happened, it still works perfectly. But some of the unlucky ones didn't go that well.
Sent from my D6653 using XDA Free mobile app
Anyone in the UK fancy trying to claim the product was miss-sold to them? I'd guess a complaint to Trading Standards, your mobile network and Sony would have to be upheld. There is no shortage of promotional material from both Sony and Mobile Networks selling the z3 as the phone you can use underwater...
Shiftone said:
Anyone in the UK fancy trying to claim the product was miss-sold to them? I'd guess a complaint to Trading Standards, your mobile network and Sony would have to be upheld. There is no shortage of promotional material from both Sony and Mobile Networks selling the z3 as the phone you can use underwater...
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Click to collapse
Seriously, did you not even read the article?! It shows example after example of Sony's advertising explicitly calling the phone "waterproof" and being used while completely submerged in water. Some ads even show it being used in a chlorinated pool. MY BAD!!!
The phone was always advertised as being IP68 rated, meaning fully submersible to 1.5m for 30 min. Now Sony says you can't even do that. Stop defending Sony's lawyers and call them out for the false advertising that they used.
And it was because of so many people on XDA creating threads about their water damaged phones that prevented me from submerging mine. Otherwise, I would have taken it into a pool just as Sony's advertising suggests. It could have been just fine, or it could have irreparably damaged my phone. I'm just no longer willing to take that risk knowing that even Sony won't stand behind their product.
This is a pretty big hit to Sony, or should I say another hit. I really like Sony devices and have owned many so this won't stop me from purchasing a Z5 but you have to wonder how this effects the global market share and Sony's viability in the mobile device market.
I have first Z, Z1s and now Z3. I also have Z tablet and Z2 tablet. I used them all in water either washed them or in the pools without any problem.
So I'm not sure what Sony tried to do with their statements.
Sent from my D6616 using Tapatalk
There's a pretty big conversation here over at /r/Android. Maybe you can find some explanation. Personally I just think they changed it because there are idiots who kept getting water in.
https://www.reddit.com/r/Android/comments/3kg50z/sony_changes_stance_on_waterproof_phones_do_not/
Sent from my D6653 using Tapatalk
Bull****
I just had to send mine to Sonys repair center 2 weeks ago. After using it under water for 5 minutes or less, making sure that the flaps were well closed an not going deeper than 1 meter, the touchscreen stopped working. Beside that, everything was working fine, being able to still using it after connecting a mouse. Luckily they repaired it without any comments but in the technical paper work they do not mention anything about the reason that lead to this. At the shop where I left it, the worker told me that Sony repairs an average of 2-3 devices out of 10 that broke after water damage. The thing is that you can't prove that you have closed well the flaps, and you can't prove that the technician did perform a vacuum test or not to check the devices sealing when they recieved it. All this said, people that do submerge it are at Sonys mercy...so better buy a water resistant bag or case for it, if there is any one to avoid some bad surprises. The phone is on the way and maybe with it I will receive a more detailed explanation of the situation. These are the components that they supposedly replaced:
Screw Other Len:2.6 Diam:1.4
Adhesive Battery Rear
Adhesive Battery Rear 2
Adhesive Rear Panel
Cushion Battery
Technical comments:
Terminal reparado en garantía, funciona correctamente. Se ha realizado un cambio de frontal, actualización de software a la última versión y reseteo del terminal.
Made me laugh, they performed a FRONT change, they keep the vocabulary very ambiguous to avoid generalizing the devices issues. I really expected more from this company.
Kraftwerk87 said:
I just had to send mine to Sonys repair center 2 weeks ago. After using it under water for 5 minutes or less, making sure that the flaps were well closed an not going deeper than 1 meter, the touchscreen stopped working. Beside that, everything was working fine, being able to still using it after connecting a mouse. Luckily they repaired it without any comments but in the technical paper work they do not mention anything about the reason that lead to this. At the shop where I left it, the worker told me that Sony repairs an average of 2-3 devices out of 10 that broke after water damage. The thing is that you can't prove that you have closed well the flaps, and you can't prove that the technician did perform a vacuum test or not to check the devices sealing when they recieved it. All this said, people that do submerge it are at Sonys mercy...so better buy a water resistant bag or case for it, if there is any one to avoid some bad surprises. The phone is on the way and maybe with it I will receive a more detailed explanation of the situation. These are the components that they supposedly replaced:
Screw Other Len:2.6 Diam:1.4
Adhesive Battery Rear
Adhesive Battery Rear 2
Adhesive Rear Panel
Cushion Battery
Technical comments:
Terminal reparado en garantía, funciona correctamente. Se ha realizado un cambio de frontal, actualización de software a la última versión y reseteo del terminal.
Made me laugh, they performed a FRONT change, they keep the vocabulary very ambiguous to avoid generalizing the devices issues. I really expected more from this company.
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Your situation is typical of other members of this forum. You used the phone as advertised and it failed. I'm not saying you're the majority, but I disagree with those who claim user error. From what I've seen numerous times on this forum, the water doesn't usually enter through the flaps. Many have claimed that the moisture indicator behind the flap never changes color, so it is failing somewhere else.
Sent from my D5803 using XDA Free mobile app
GUYS!! This is a misunderstanding by XperiaBlog. Z3+ & Z5 are NOT fully waterproof, because the USB port is not protected. Everything else still is...
It looks like a paradox. I cannot use my phone underwater though it's said to be waterproof.
PuffDaddy_d said:
Seriously, did you not even read the article?! It shows example after example of Sony's advertising explicitly calling the phone "waterproof" and being used while completely submerged in water. Some ads even show it being used in a chlorinated pool.
The phone was always advertised as being IP68 rated, meaning fully submersible to 1.5m for 30 min. Now Sony says you can't even do that. Stop defending Sony's lawyers and call them out for the false advertising that they used.
And it was because of so many people on XDA creating threads about their water damaged phones that prevented me from submerging mine. Otherwise, I would have taken it into a pool just as Sony's advertising suggests. It could have been just fine, or it could have irreparably damaged my phone. I'm just no longer willing to take that risk knowing that even Sony won't stand behind their product.
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Seriously, did you not even read the post you are replying to? You are saying exactly the same thing.
coch said:
Seriously, did you not even read the post you are replying to? You are saying exactly the same thing.
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Wow - yeah, I totally misread his post!
*inserts foot into mouth*
I think it said somewhere that Sony changed its recommendations but not their warranty. You can take it under water, you will get a free repair if it fails. But to keep everyone from doing it Sony has stopped promoting that behaviour.
So I finally decided to dunk my Z5P underwater to see if it still has the waterproofing build that Xperia is famous for and, lo and behold, in spite of Sony's softening on the waterproof marketing, Z5P is, apparently, still as waterproof as its older brothers are! This is still the only smartphone out there that has this environmental protection while melding it in a super elegant design. Durability and design at its best and finest! I could live with the occasional overheating and I don't regret buying this beast!
1080P: https://youtu.be/nJjPDON_X6I
4K: https://youtu.be/wymIerCClzw
Lawliet918 said:
So I finally decided to dunk my Z5P underwater to see if it still has the waterproofing build that Xperia is famous for and, lo and behold, in spite of Sony's softening on the waterproof marketing, Z5P is, apparently, still as waterproof as its older brothers are! This is still the only smartphone out there that has this environmental protection while melding it in a super elegant design. Durability and design at its best and finest! I could live with the occasional overheating and I don't regret buying this beast!
https://youtu.be/nJjPDON_X6I
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Niiice what resolution were you shooting at? Also this is beautiful, where's this located!
samsmalls said:
Niiice what resolution were you shooting at? Also this is beautiful, where's this located!
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shot at 1080P but i have another shorter underwater video shot at 4K. this is in El Nido, Palawan islands, Philippines. was there for a short vacation.
I think the issue isn't that the phone isn't waterproof, however the concern (for me at least) is that if there is a problem Sony don't cover it. I had the Xperia Z2 where the waterproofing failed and Sony refused to repair it...
NJ72 said:
I think the issue isn't that the phone isn't waterproof, however the concern (for me at least) is that if there is a problem Sony don't cover it. I had the Xperia Z2 where the waterproofing failed and Sony refused to repair it...
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Sony shouldn't cover it, at least not until they get some kind of sensor that knows at what depth, pressure and water type it failed in. If they cover it now they cannot conclude which factors that lead to its failure. Sony states only freshwater. What if it gets damaged by saltwater? They cannot prove which one it is.
KbaB.BroS said:
Sony shouldn't cover it, at least not until they get some kind of sensor that knows at what depth, pressure and water type it failed in. If they cover it now they cannot conclude which factors that lead to its failure. Sony states only freshwater. What if it gets damaged by saltwater? They cannot prove which one it is.
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That's a fair point, but you should cover the features you advertise. It comes with a pair of headphones in the box, if they fail then I return them to Sony for repair - they don't know how well I have looked after them (providing there is no outward sign of accidental damage) but they still warrant them. Innocent until proven guilty IMHO.
I agree that there will be many people using them in conditions other than specified by Sony, but they shouldn't promote the waterproofing in advertisements etc. IMHO.
They didn't advertise it as a rugged phone, so if the glass on the front or back breaks I don't expect them to replace it. They did advertise it as waterproof, so I expect them to warrant a feature that it was purchased for - the fact they can't determine whether it was fresh water or salt water shouldn't be the consumer's issue.
NJ72 said:
That's a fair point, but you should cover the features you advertise. It comes with a pair of headphones in the box, if they fail then I return them to Sony for repair - they don't know how well I have looked after them (providing there is no outward sign of accidental damage) but they still warrant them. Innocent until proven guilty IMHO.
I agree that there will be many people using them in conditions other than specified by Sony, but they shouldn't promote the waterproofing in advertisements etc. IMHO.
They didn't advertise it as a rugged phone, so if the glass on the front or back breaks I don't expect them to replace it. They did advertise it as waterproof, so I expect them to warrant a feature that it was purchased for - the fact they can't determine whether it was fresh water or salt water shouldn't be the consumer's issue.
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1. As for headphones that comes bundled with phones nowadays, they are cheap. If they break and you send them in for service they usually replace them instead of repair because of the low price it costs for them to be manufactured. A phone on the other hand costs much higher to manufacture and if water has damaged it, the motherboard short-circuit and one of the pins to a module burns at least. If they would repair that they would be forced to replace the whole motherboard, and that includes other components associated with it. Comparing this cost with cheap headphones, you get a number much higher.
2. The IP certificate is given by a company that tests devices. If Sony have received such a certification from them of course they would advertise it, it's the same as "the best phone awards". If there's something they can use to get more buyers they will use it, this applies to every company out there. At the end of this waterproof statement in advertisements there's always a "*". You can read more about it at the bottom of the page mostly. Sony says no warranty covering damages and links to the official IP website so you can read further about what this certificate means. Sony does nothing wrong here, the law allows them to advertise like this.
KbaB.BroS said:
1. As for headphones that comes bundled with phones nowadays, they are cheap. If they break and you send them in for service they usually replace them instead of repair because of the low price it costs for them to be manufactured. A phone on the other hand costs much higher to manufacture and if water has damaged it, the motherboard short-circuit and one of the pins to a module burns at least. If they would repair that they would be forced to replace the whole motherboard, and that includes other components associated with it. Comparing this cost with cheap headphones, you get a number much higher.
2. The IP certificate is given by a company that tests devices. If Sony have received such a certification from them of course they would advertise it, it's the same as "the best phone awards". If there's something they can use to get more buyers they will use it, this applies to every company out there. At the end of this waterproof statement in advertisements there's always a "*". You can read more about it at the bottom of the page mostly. Sony says no warranty covering damages and links to the official IP website so you can read further about what this certificate means. Sony does nothing wrong here, the law allows them to advertise like this.
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1. Completely understand, but the consumer should not be penalised due to the cost of repair/ replacement. A warranty is a warranty - whether it's a pair of cheap headphones or a £10,000 TV; the business is required by law to offer a warranty on an electronic product.
2. It's not really the same as 'Best phone of the year' award as it is a certification guaranteeing a performance factor. It's an independant certification, but it is a validation of a feature. It's the same as them saying it's a 4K screen on the Z5P - it has been validated by independant parties and if a pixel fails then I expect them to replace it under warranty. You don't know why the pixel failed, it could be that the device was exposed to too much heat in a particular area of the screen (bad example, but you get the idea). They claim a product has a certain hardware feature, if it fails it should be fixed.
An extension of the above point is that the FCC provide devices with certification for use of the wireless spectrum in the US. If my phone's GSM antenna fails during my ownership, even through a means of misuse that cannot be traced then I would still return to Sony for repair/ replacement. It should not be the consumer's responsibility to prove they weren't using it in salt water/ warm water or whatever, but the vendor's responsibility to prove the consumer was misusing the device.
Lawliet918 said:
I could live with the occasional overheating
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That's why it's waterproof, when overheating you can dunk it in fresh water to cool it down lol
Just joking, mine doesn't overheat at all. It feels a bit warm in my hands sometimes but cpu does not overheat. That means heatsinking does its job!
NJ72 said:
1. Completely understand, but the consumer should not be penalised due to the cost of repair/ replacement. A warranty is a warranty - whether it's a pair of cheap headphones or a �£10,000 TV; the business is required by law to offer a warranty on an electronic product.
2. It's not really the same as 'Best phone of the year' award as it is a certification guaranteeing a performance factor. It's an independant certification, but it is a validation of a feature. It's the same as them saying it's a 4K screen on the Z5P - it has been validated by independant parties and if a pixel fails then I expect them to replace it under warranty. You don't know why the pixel failed, it could be that the device was exposed to too much heat in a particular area of the screen (bad example, but you get the idea). They claim a product has a certain hardware feature, if it fails it should be fixed.
An extension of the above point is that the FCC provide devices with certification for use of the wireless spectrum in the US. If my phone's GSM antenna fails during my ownership, even through a means of misuse that cannot be traced then I would still return to Sony for repair/ replacement. It should not be the consumer's responsibility to prove they weren't using it in salt water/ warm water or whatever, but the vendor's responsibility to prove the consumer was misusing the device.
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1. They provide warranty for the things they state. Water damage is something they don't state. They have even made it clear that it's not covered.
2. I admit, comparing IP with an award was bad. As you say, the IP certificate is a validation of a feature, that gives them the right to promote it. It's up to them to cover it under warranty or not, as long as they follow the law accordingly and make it clear. Sony have made it clear, but of course, it's up to the consumer to read that part before purchase. FCC is covered under warranty by law, they are forced to fix anything associated with it, as long as they cannot prove it was caused by misusing.
As for the part where it's the vendors responsibility to prove something misused or not, that's exactly why Sony don't cover it under warranty, they can't prove it as of right now. Damages caused by liquids are expensive to repair. A screen with dead pixels only needs the LCD to be replaced, water damage requires the motherboard to be replaced and everything associated with it.
KbaB.BroS said:
1. They provide warranty for the things they state. Water damage is something they don't state. They have even made it clear that it's not covered.
2. I admit, comparing IP with an award was bad. As you say, the IP certificate is a validation of a feature, that gives them the right to promote it. It's up to them to cover it under warranty or not, as long as they follow the law accordingly and make it clear. Sony have made it clear, but of course, it's up to the consumer to read that part before purchase. FCC is covered under warranty by law, they are forced to fix anything associated with it, as long as they cannot prove it was caused by misusing.
As for the part where it's the vendors responsibility to prove something misused or not, that's exactly why Sony don't cover it under warranty, they can't prove it as of right now. Damages caused by liquids are expensive to repair. A screen with dead pixels only needs the LCD to be replaced, water damage requires the motherboard to be replaced and everything associated with it.
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I know they have made it clear(ish) in their warranty that it isn't covered, but would we all be so OK with it if they had said "Sorry, we're not going to cover any failures to the headphone jack as it is prone to dust ingress"? I doubt it, people would say it is ridiculous and a regulatory body would force them to cover it.
I'm not arguing that Sony have done anything officially wrong, I'm just saying that - in my opinion - they should cover it. I know they don't and that it's not about to change.
And once again, it doesn't matter how labour intensive it is, or how potentially expensive it is to repair - companies are required by EU law to provide a warranty on electronics which covers faults developed due to manufacturing defects. Assuming no foul play, a waterproof phone which is not waterproof should, in my opinion, fall under that warranty.
Why should I be potentially be penalised because someone may try to commit fraud by claiming against misuse?
NJ72 said:
I know they have made it clear(ish) in their warranty that it isn't covered, but would we all be so OK with it if they had said "Sorry, we're not going to cover any failures to the headphone jack as it is prone to dust ingress"? I doubt it, people would say it is ridiculous and a regulatory body would force them to cover it.
I'm not arguing that Sony have done anything officially wrong, I'm just saying that - in my opinion - they should cover it. I know they don't and that it's not about to change.
And once again, it doesn't matter how labour intensive it is, or how potentially expensive it is to repair - companies are required by EU law to provide a warranty on electronics which covers faults developed due to manufacturing defects. Assuming no foul play, a waterproof phone which is not waterproof should, in my opinion, fall under that warranty.
Why should I be potentially be penalised because someone may try to commit fraud by claiming against misuse?
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It's all about money here. If the headphone jack would fail, they could easily replace it, because the motherboard wouldn't be harmed (in most cases). Water damage doesn't ruin one thing, it ruins many other things. That's why almost every company out there won't fix liquid damages.
Inside the manual about water protection it's written that Sony doesn't recommend the phone to be submerged into water, even if it can. The only thing they can guarantee is protection against rain. Therefore, if the consumer doesn't follow the instructions given by the vendors they can't be held responsible, the law is on the side of the vendor. Samsung had a design flaw with their Note 5s. The pen would get stuck and break the mechanism if the pen was put in the wrong direction. They solved this by stating it in the manual afterwards and consequently got the law on their side. They also secretly improved the newer batches.
KbaB.BroS said:
It's all about money here. If the headphone jack would fail, they could easily replace it, because the motherboard wouldn't be harmed (in most cases). Water damage doesn't ruin one thing, it ruins many other things. That's why almost every company out there won't fix liquid damages.
Inside the manual about water protection it's written that Sony doesn't recommend the phone to be submerged into water, even if it can. The only thing they can guarantee is protection against rain. Therefore, if the consumer doesn't follow the instructions given by the vendors they can't be held responsible, the law is on the side of the vendor. Samsung had a design flaw with their Note 5s. The pen would get stuck and break the mechanism if the pen was put in the wrong direction. They solved this by stating it in the manual afterwards and consequently got the law on their side. They also secretly improved the newer batches.
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I know and agree with what you're saying, Sony are on 10 feet of concrete when it comes to the legal stance - I still think that they SHOULD cover it under warranty.
The note 5 S-pen issue is also different, because the mechanism didn't fail through normal use - as such they knew full well the user was to blame for using it incorrectly.
I also know that the Z5P's manual says it shouldn't be fully submerged, but this is an overall point about Xperia's marketing today and in the past that the Xperia is waterproof. If you state it is and advertise it as such then in my opinion you should warranty it as such.
It's not a question of whether they are legally in the wrong, we all know that they aren't.
NJ72 said:
I know and agree with what you're saying, Sony are on 10 feet of concrete when it comes to the legal stance - I still think that they SHOULD cover it under warranty.
The note 5 S-pen issue is also different, because the mechanism didn't fail through normal use - as such they knew full well the user was to blame for using it incorrectly.
I also know that the Z5P's manual says it shouldn't be fully submerged, but this is an overall point about Xperia's marketing today and in the past that the Xperia is waterproof. If you state it is and advertise it as such then in my opinion you should warranty it as such.
It's not a question of whether they are legally in the wrong, we all know that they aren't.
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I fully know what you're saying. In the consumer's aspect they SHOULD because we get it better and feel safer about our devices. In the vendor's aspect, they SHOULD NOT, because a company that plays too nice and decides to fix everything faulty will lose money. If the company sees no revenue coming from that division they will eventually sell it or scrap it. If that's the case, you might lose the warranty entirely. They have a budget that needs to be followed. If they cover water damages under warranty a bigger budget must be placed within service and repair. Because it's unknown how many devices they will receive a safety margin must be set, which leads to a bigger budget than needed. Consequently, the budget will shrink in other divisions. We consumers have to get real, we need to know how a company works and stop saying that they should do this and that without considering fundamental things like economy.
As for normal use, it's something the vendor decides it to be. If the consumer does something not normal (submerging it into water) the fault lies with the consumer and not the vendor. Sony tells the consumers how to use the device in the manual. If the consumer does something else it's their fault.
They state that the phone is waterproof and further explains it in details further below when marketing. An advertisement needs to catch the eyes of consumers. If a keynote like "waterproof, but not covered under warranty" is put right on the front page, consumers will look away. It needs to be short and direct, "waterproof". For further explaining you simply follow the "*" where it refers to and read more about it.
Face it, the majority of consumers won't go diving somewhere with it, that IP certification makes consumers feel safe when using it in rain and cleaning it, nothing else.
Since their change of policy, they stopped advertising with underwater shots of the device, only shots when the device has water droplets on it are used. I would agree with you if they advertised with underwater shots, but they don't. They advertise accordingly to how they recommend the device to be used. Any other use is not Sony's fault.
KbaB.BroS said:
I fully know what you're saying. In the consumer's aspect they SHOULD because we get it better and feel safer about our devices. In the vendor's aspect, they SHOULD NOT, because a company that plays too nice and decides to fix everything faulty will lose money. If the company sees no revenue coming from that division they will eventually sell it or scrap it. If that's the case, you might lose the warranty entirely. They have a budget that needs to be followed. If they cover water damages under warranty a bigger budget must be placed within service and repair. Because it's unknown how many devices they will receive a safety margin must be set, which leads to a bigger budget than needed. Consequently, the budget will shrink in other divisions. We consumers have to get real, we need to know how a company works and stop saying that they should do this and that without considering fundamental things like economy.
As for normal use, it's something the vendor decides it to be. If the consumer does something not normal (submerging it into water) the fault lies with the consumer and not the vendor. Sony tells the consumers how to use the device in the manual. If the consumer does something else it's their fault.
They state that the phone is waterproof and further explains it in details further below when marketing. An advertisement needs to catch the eyes of consumers. If a keynote like "waterproof, but not covered under warranty" is put right on the front page, consumers will look away. It needs to be short and direct, "waterproof". For further explaining you simply follow the "*" where it refers to and read more about it.
Face it, the majority of consumers won't go diving somewhere with it, that IP certification makes consumers feel safe when using it in rain and cleaning it, nothing else.
Since their change of policy, they stopped advertising with underwater shots of the device, only shots when the device has water droplets on it are used. I would agree with you if they advertised with underwater shots, but they don't. They advertise accordingly to how they recommend the device to be used. Any other use is not Sony's fault.
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I fully agree with what you're saying about the business P&L side of things, you can't fix everything and expect to make money - but what a business shouldn't do is use something for marketing but caveat-the-ass out of it.
OK, they have adapted a lot of their marketing after they made the announcement for the Z5 series, however they have been making waterproof* phones for ages now without a single asterisk, caveat or mention in the manuals (I read the Z2's manual and warranty after mine got water damaged in cold fresh water). I agree it should be on the consumer to read the Ts & Cs prior to purchase, but if you market a feature then I think it should be covered by warranty.
It's all opinion at the end of the day, and I bought the Z5 Premium knowing full well the warranty doesn't cover it however I feel that Sony should take it in to account rather than changing their marketing half way through the process.
Equally - most people won't go diving with it, so how much more would it really cost to replace water damaged phones?
NJ72 said:
I fully agree with what you're saying about the business P&L side of things, you can't fix everything and expect to make money - but what a business shouldn't do is use something for marketing but caveat-the-ass out of it.
OK, they have adapted a lot of their marketing after they made the announcement for the Z5 series, however they have been making waterproof* phones for ages now without a single asterisk, caveat or mention in the manuals (I read the Z2's manual and warranty after mine got water damaged in cold fresh water). I agree it should be on the consumer to read the Ts & Cs prior to purchase, but if you market a feature then I think it should be covered by warranty.
It's all opinion at the end of the day, and I bought the Z5 Premium knowing full well the warranty doesn't cover it however I feel that Sony should take it in to account rather than changing their marketing half way through the process.
Equally - most people won't go diving with it, so how much more would it really cost to replace water damaged phones?
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The high IP certification most Xperia phones have makes it foolproof when using it in rain or cleaning it, using it the way the vendor intended. A water damage caused by this is almost impossible, again, because of the high IP certification (it can happen but extremely rarely). Therefore no device should fail, as long as you use it like intended. Sony can hype it how much they want as long as they advertise accordingly the intended usage. They don't dunk it into water, neither should the consumer, simple.
KbaB.BroS said:
The high IP certification most Xperia phones have makes it foolproof when using it in rain or cleaning it, using it the way the vendor intended. A water damage caused by this is almost impossible, again, because of the high IP certification (it can happen but extremely rarely). Therefore no device should fail, as long as you use it like intended. Sony can hype it how much they want as long as they advertise accordingly the intended usage. They don't dunk it into water, neither should the consumer, simple.
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Please watch the following official sony video from 1:20 onwards. It shows them using the phone (Xperia Z1) underwater to capture photos and videos. How can you say that the IP certification is just for cleaning the phone?
I know they have stopped this with the Z5 series (and a couple before) but the Z1 was not covered for water damage
https://www.youtube.com/watch?v=blUhgOJXetM
NJ72 said:
Please watch the following official sony video from 1:20 onwards. It shows them using the phone (Xperia Z1) underwater to capture photos and videos. How can you say that the IP certification is just for cleaning the phone?
I know they have stopped this with the Z5 series (and a couple before) but the Z1 was not covered for water damage
https://www.youtube.com/watch?v=blUhgOJXetM
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When Z1 was made waterproofing was covered under warranty and they could be used like this according to Sony. I had a Z1c and sent it to service with water damage and they fixed it. The phone is 3 years old now, so there's no warranty left at all
Because that the IP certification is that HIGH, it's guaranteed and impossible that rain will damage it. Therefore they see no reason to cover water damage under warranty, because the HIGH IP certification certifies it for water submersion and it will therefore survive rain guaranteed. Because that it will survive rain guaranteed Sony can say that water submersion is not recommended and not cover water damages under warranty.
What about that salty water? , can my Z5P handle this aswell without any problems to the paint and headphone jack and charging port?
dutchman1993 said:
What about that salty water? , can my Z5P handle this aswell without any problems to the paint and headphone jack and charging port?
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The manual says ONLY freshwater.
Sent from my Xperia Z5 Premium using XDA Labs
I can't seem to find anything on the website that indicates if this phone will have an IP68 (or any IP) rating.
Does anyone know... one way or the other?
byproxy said:
I can't seem to find anything on the website that indicates if this phone will have an IP68 (or any IP) rating.
Does anyone know... one way or the other?
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From what I understand, it is not rated.
Not waterproof and no more splash resistant than any other normal phone.
Major bummer for me, I was going to order otherwise.
There have been PLENTY of phones come out that ARE IP68 rated but did not officially rate it. It's entirely possible it just hasn't been either A. Rated or B. been reported yet. I think more time will tell on the subject.
They are waiting for official rating and they will share.
Sent from my Pixel using XDA-Developers Legacy app
rubi76 said:
They are waiting for official rating and they will share.
Sent from my Pixel using XDA-Developers Legacy app
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From what I found out, they expect to get an IP57 rating - splash resistant.
rootdude said:
From what I found out, they expect to get an IP57 rating - splash resistant.
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That sucks! I was hoping for a IP67 at least. I believe the Pixel is IP57, and I didn't trust it out in the Rain
synplex said:
That sucks! I was hoping for a IP67 at least. I believe the Pixel is IP57, and I didn't trust it out in the Rain
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Since the first digit is dust protection, the second water, there may be no difference between IP57 and IP67 as regards water resistance.
(I say "may" because the ratings define a range, so different devices with the same rating will both be within the minimum and maximum protection covered by that range, but may not be the same).
I'm still rocking my Nexus 6, which also was never officially rated for any water resistance. However, despite having no official rating, the device was fine being submerged for hours on end. Hopefully this phone will be similar. There are several youtube videos of people submerging the n6 for extended periods of time.
https://www.youtube.com/watch?v=vxiRSDF0Ke0
https://www.youtube.com/watch?v=LO_aTg1VU6k
It's very strange there is no response from the company on this. I'd actually be surprised if the phone isn't at least splash resistant as the blog from Rubin talked about the phone being able to survive "the elements"
After getting a hands on yesterday at the NYC event... The sentiment i got was it is semi-resistant but they will not warranty it as such. Splashes and other accidents it could survive. heard some stories from people. Also i saw one working unit fall from above pocket height on cement tiles and it did not have a mark on it. Take that for what you will.
With the news breaking about Sony's settlement, I think it's smart for Essential to not risk publishing IP ratings. It prevents warranty claims that could cripple a start up. We'll find out how water resistant it is when somebody does a tear down or a water dunk test.
I'm always surprised by the volume of people that want this! I've never worried about it!
Why is it craved so much (genuine question)
DaveHTC200 said:
I'm always surprised by the volume of people that want this! I've never worried about it!
Why is it craved so much (genuine question)
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Not something, I've worried about, ever.
As long as it doesn't die if it gets a little splash I'll be fine. Im not dumb enough to use it around a body of water.
Sent from my Pixel XL using Tapatalk
Or maybe I had a not perfect unit?
I had my oneplus 8 pro since 3 days. Went to the pool and submerged it not more than 50cm for just a few mins. Gently and slowly.
Some fog appeard almost immediately over all the lenses. On the inside part.
Right after the screen started throwing flash lights and the phone was obviously not working fine anymore. After a few more mins the phone died completely.
I dried the phone carefully and waited about 12 hours and it started to work again just fine.
I sent it back to Amazon and replaced with a new one the day after.
But my question is: was just a very unlucky unit? Or?
As a side note, I have been using my other phones (huawei Pxx pro) under water, also at the sea, a LOT of times and also deep, to make nice underwater videos and never had a single problem.
My question is, if you're not a tech writer or something of the sort, why would you purposely submerge your phone in water?
Did you try to dry it out in the microwave? I hear that works.
Worrying, to say the least...
Just had mine under a light rain and it was fine, but after your experience, I wouldn't want to risk emerging it in water, except by accident.
I've seen several videos of people fully submerging the 8 pro in water with zero issues.
With that in mind, I still would never do that with mine on purpose.
"water" vs "chlorinated water" are two different things
Personally, I never saw the appeal of the IP ratings. It's just extra insurance but not a free pass to just dunk it any water or any liquid and expect it to just last.
Using the phone in the water is something I do regularly with my huawei. I recorded amazing underwater landscapes and fishes at the red sea. Never had a single problem.
I will receive my new oneplus 8 pro tomorrow and will try it again. If it will fail again I will just replace it again and try for the third time. If it will fail again for the third time then I will just send it back and choose another phone.
It would be a shame cause I love the oneplus 8 pro. But for me the use underwater is a must. And with an ip68 rating I would expect it to have no problems underwater.
Anyway thanks to Amazon i can test and re-test for free.
I am positive that the units I received was faulty. Will keep this thread updated with the testing of the next units.
rasik80 said:
Using the phone in the water is something I do regularly with my huawei. I recorded amazing underwater landscapes and fishes at the red sea. Never had a single problem.
I will receive my new oneplus 8 pro tomorrow and will try it again. If it will fail again I will just replace it again and try for the third time. If it will fail again for the third time then I will just send it back and choose another phone.
It would be a shame cause I love the oneplus 8 pro. But for me the use underwater is a must. And with an ip68 rating I would expect it to have no problems underwater.
Anyway thanks to Amazon i can test and re-test for free.
I am positive that the units I received was faulty. Will keep this thread updated with the testing of the next units.
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On the third replacement you will jump into Amazon blacklist. They will start asking you about many replacements.
They normally do this wirh expensive items. If you keep doing that you might be perma banned.
Enviado desde mi ONEPLUS A6013 mediante Tapatalk
Water resistance is not the same as water approved
Received the new oneplus 8 pro.
Tested immediately inside my pool. As a side note my pool do NOT have chlorinated water but water with bromium.
Results are interesting:
Submerged gently up to 1.5meters, been swimming with it in my swimsuit, left it on the bottom for more than 30 mins. Everything perfect. No fog on the lenses and no signs of water leaking inside at all.
Then I threw the phone in the pool from an height of about 60/100cm and... Here ya go! Water leaked inside. Fog over the lenses.
It's pretty weird cause I did the same with my p20 pro and p30 pro with zero problems.
I am going to send it back to Amazon again and get another one and test again for the last time.
Like I said, my phone must be able to swim and dive with me without problems. I still hope that my third unit will pass the test cause I consider the oneplus 8 pro the best phone at the moment.
lol
I´m never going to submerging my phone. It´s unnecessary and you never can be sure. I prefer to buy a gopro or similar.
For the same reason I don´t have a smartwatch, It´s not sure and I don´t wanna take off my watch, I go surfing almost everyday and no one smartwatch has 10 ATM resistance, only 5 ATM.
Lol, Get a submarine... ?
galaxys said:
Lol, Get a submarine... ?
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Under water Drone perhaps..........?
I've took mine winning with me for hours, no problems.
My S5 I took in the Pacific when I was in Rarotonga on my honeymoon literally all day, also went a lot deeper than 1m think about 2-3 at times.
The mic ended up blocked but it unlocked after a few days.
Potentially your unit, send it back.
Bare in mind that salt in the ocean can cause problems, kind of like the mic getting blocked on mine, probably others issues too.
To anyone thinking it's just incase you get a splash of water in it, that's wrong, the Sony Z series which I think was the first to get the IP rating, the display model in the shop was submerged all day long and was fully functional day after day I'd say this is a little more than the paltry time that is recommended, believe me an IP rating is earned not just labelled.
The OP should be able to do what he wants within reason.
Keep it to an hour, try not to go over 1m for extended periods of water, salt levels may also play a part.
dladz said:
I've took mine winning with me for hours, no problems.
My S5 I took in the Pacific when I was in Rarotonga on my honeymoon literally all day, also went a lot deeper than 1m think about 2-3 at times.
The mic ended up blocked but it unlocked after a few days.
Potentially your unit, send it back.
Bare in mind that salt in the ocean can cause problems, kind of like the mic getting blocked on mine, probably others issues too.
To anyone thinking it's just incase you get a splash of water in it, that's wrong, the Sony Z series which I think was the first to get the IP rating, the display model in the shop was submerged all day long and was fully functional day after day I'd say this is a little more than the paltry time that is recommended, believe me an IP rating is earned not just labelled.
The OP should be able to do what he wants within reason.
Keep it to an hour, try not to go over 1m for extended periods of water, salt levels may also play a part.
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First phone i used underwater was the S7. I did amazing underwater recordings and never had a single problem. I used to wash it with tap water every time after submerging it in the salty water of the sea.
Tomorrow I will receive my third oneplus 8 pro and test it again. Will keep everyone updated with the results. An. Ip68 rating is no joke and should easily withstand my pool.
rasik80 said:
First phone i used underwater was the S7. I did amazing underwater recordings and never had a single problem. I used to wash it with tap water every time after submerging it in the salty water of the sea.
Tomorrow I will receive my third oneplus 8 pro and test it again. Will keep everyone updated with the results. An. Ip68 rating is no joke and should easily withstand my pool.
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Click to collapse
Well, IP68 or not, my IP68 smartwatch Huawei GT2 (supposedly 5ATM resistant) died just after one drop in the water. Had to get it exchanged and Huawei after-sales service tried all they could to not 'Honor' the product's obvious defect, even telling me I should better remove the watch when washing my hands... >.<
In other words, I think you might better stick with non-Chinese smartphone brands concerning water resistance, as they have quite a 'stretchable' conception of IP ratings.
Surfeur-des-Reves said:
Well, IP68 or not, my IP68 smartwatch Huawei GT2 (supposedly 5ATM resistant) died just after one drop in the water. Had to get it exchanged and Huawei after-sales service tried all they could to not 'Honor' the product's obvious defect, even telling me I should better remove the watch when washing my hands... >.<
In other words, I think you might better stick with non-Chinese smartphone brands concerning water resistance, as they have quite a 'stretchable' conception of IP ratings.
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That's the Huawei way. I asked for my data from them, GDPR states I can have it, this was last year
That's why I use Amazon ALL the times. I replaced expensive stuff countless times. No questions asked.
I think the answer is just not to submerge your phone in water. IP certified doesn't guarantee you for going swimming with it
Reuben_skelz92 said:
I think the answer is just not to submerge your phone in water. IP certified doesn't guarantee you for going swimming with it
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Yes but I have and you can.
S5
P20 Pro
1+8 Pro
Zero problems besides the S5 mic which went away.