HTC U11 AT&T support and collection - HTC U11 Guides, News, & Discussion

this is going to be an AT&T specific collection thread for this carrier specific stuff like VVM and try to make wifi calling work, also users can ask any questions related to AT&T and I will try to answer them and hopefully other users can help to.
HTC lying about AT&T "compatibility"
U11 does not support VoLTE on AT&T
U11 does not support WiFi-Calling on AT&T
U11 does not support Video Call on AT&T
U11 does not support Integrated Visual Voicemail on messages app like it use to on HTC One M7, M8 & M9, you need the stand alone app which is crap...
the phone works for calls data LTE works MMS haven't test yet I don't use them....

Any comment from AT&T on any of this? We know HTC's saying it works.

bassoprofundo said:
Any comment from AT&T on any of this? We know HTC's saying it works.
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Haha, AT&T never comments on these things.. and it won't work.. I have and unlocked GS8 and it don't work there either.. so no way in #[email protected] it will work on HTC..

Argh... This sucks. I'm in an area where coverage quality has dropped significantly, and I spend a lot of time in a building where almost no signal gets through from any provider. Wifi calling and texting has become a lot more important for me for that reason. I can get by without the extra features, but it's tough now what I've had them (currently using an S7 edge and Note 5).I guess that leaves me with no option but Samsung or LG (and all of the provider bloatware).

https://twitter.com/CrowsnestIT/status/874728832468746240

The results of my time and effort with both AT&T and Verizon and a chat with HTC : View attachment 4181945

Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?

longdongsilver said:
Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?
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Here

JEANRIVERA said:
Here
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Here

JEANRIVERA said:
Here
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Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol

longdongsilver said:
Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol
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I am using a custom rom that's all...

no band 30 guys. http://www.htc.com/us/smartphones/htc-u11/

Not a fair critisim for HTC. Even if the phone is capable like my non-AT&T S8, if the phone does not have the AT&T logo on it they will not allow these features. So complain about AT&T like I do.

I'm on at&t and I'm getting full LTE with zero issues.

Proof

Z51 said:
Proof
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See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs

GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
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It lasts about 20 seconds then it changed to 4G only. LTE is gone

Z51 said:
I'm on at&t and I'm getting full LTE with zero issues.
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Z51 said:
Proof
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I also get LTE that is not the issue here, the problem is VoLTE.
GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
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The importance for me & probably for many others on getting VoLTE is that I do technical support on my phone and trouble shooting while on a call takes to much time most of the time, that being said if I don't have the option to make phone calls on VoLTE means internet speeds while on a call is crap.... I really don't care about HD call clarity as far as I can here the other person, but the internet speed while on a call it is important to me the faster I can browse the faster I can provide technical support
Z51 said:
It lasts about 20 seconds then it changed to 4G only. LTE is gone
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Having a weird issue with my U11 on AT&T. I randomly lose all signal for no reason then takes a good 30 seconds for it to connect again.
It has happened at least a couple times a week mid phone call which is really obnoxious. I have seen it happen a few times when I am just browsing through my phone not on a call so I know its not just a calling issue, and I am sure it has happened multiple times when I am not looking at my phone at all and I don't notice.
Anyone else had this issue? An issue with AT&T and can be fixed by a firmware update? Or am I alone and need to RMA?

I know this thread is old, but can't we use the ATT RUU if you do what you need to do? We used to be able to go back and forth, at least that's what I did with both my M7 and M8. If you really need those features, that's what I would do.

Related

[Q] Is it possible to use data on the phone while on a voice call?

Long time AT&T customer probably switching to Sprint, been eyeing the Epic..
If I get a voice call, is it possible (if I'm using a BT headset or speakerphone) to fire up a web browser on it and use that while I'm in-call? To look things up, or whatever?
If it can't do that, are there any other Sprint phones that can (EVO, for example?)
Thanks!
if i remember right, you can use data and voice only when you are connected onto 4G and WIFI, but not 3G. i have not tested this out yet to confirm but i remember reading that somewhere if i read it right. i also came from att (iphone) and being able to use data (3G) and voice at the same time was a major plus. ill have to try it out though later on my epic.
Yes u can use data while on a call only if you are on WiFi or 4g. Tested and verified.
Sent from deep in a volcano using XDA App
Well, drat. Thanks fellas. Not that I do that very often, but it does come in handy. I checked and EVO "suffers" from the same problem.
Again, thanks, that's handy to know.
Its a cdma limitation, not a device one. Both sprint and verizon have this issue.
Aridon said:
Its a cdma limitation, not a device one. Both sprint and verizon have this issue.
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Some might say it is a "limitation", however is it the reason why cdma networks do not suffer from dropped calls like gsm networks do.
For more information, you can check out this rather lengthy post about why cdma is better than gsm.
yeah, i experience the same thing. it's becoming pretty much a deal breaker for me, as often i am on the phone for an hour or more and am trying to look things up at the same time. no joy. plus the abysmal battery life has me glad that i am still in the 30 day window ?; i like the phone a lot otherwise. wish i could get it for ATT. i have never had problems with their service, and would love to be able to talk and surf at the same time.
On 3g only voice.
On 4g voice n data simultaneous
Sent from my Epic
remedy22 said:
Some might say it is a "limitation", however is it the reason why cdma networks do not suffer from dropped calls like gsm networks do.
For more information, you can check out this rather lengthy post about why cdma is better than gsm.
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+1 you can thank the iPhone and this great "feature" for the ****ty network over at ATT

Got the update.

Can't be specific about changes obviously...as per soak instructions...but I can say for sure a certain feature we've all been missing has been restored to us. PM me if you want details.
Sent from my XT1254 using XDA Free mobile app
So.... It comes with root?
lol to beat me to it! :highfive:
Haha..I wish..but no
Sent from my Nexus 7 using XDA Free mobile app
Yay finally we get Lollipop
Again..I wish... But no
Sent from my XT1254 using XDA Free mobile app
Unlocked bands?
Most likely VoLTE...
Longer battery?!
It's VoLTE. Or, simultaneous Voice and Data as was missing from the device at launch with the promise to be fixed with an update by the end of the year.
I'm curious, though, if it counts towards your data allowance to use VoLTE. Does anyone know?
It doesn't count against your data plan according to the Verizon FAQ
swboland said:
It's VoLTE. Or, simultaneous Voice and Data as was missing from the device at launch with the promise to be fixed with an update by the end of the year.
I'm curious, though, if it counts towards your data allowance to use VoLTE. Does anyone know?
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Voice no, video yes.
It's disappointing that the update is (apparently) only/mainly VoLTE, and not Android 5.0. Since carrier certification is a relatively slow, painful process, I think this is a sign that the Lollipop update is more than a couple months away.
I was initially excited about VoLTE, but I wasn't impressed with it when I used it briefly on my Droid Maxx. First, it wasn't reliable- I had dropped calls, and calls that never even rang my phone. Second, it killed my battery. It was rough- really rough- on it. I think both are related to the relatively weak LTE signal I have at home. To deal with the signal problems I have a Verizon network extender, but it looked like my phone was preferring the weak LTE signal over the strong signal from the network extender.
I wish Verizon would have just sucked it up and supported Wifi calling with Advanced Calling 1.0. I don't understand why they dislike Wifi calling so much. They're going to eventually support it, but the company's statements suggest they aren't happy about it. Who knows how much support there will be for it, though. Verizon apparently plans to release a LTE network extender at some point, which is only useful in certain niche situations if Wifi calling is broadly supported on VZW devices.
reggie14 said:
It's disappointing that the update is (apparently) only/mainly VoLTE, and not Android 5.0. Since carrier certification is a relatively slow, painful process, I think this is a sign that the Lollipop update is more than a couple months away.
I was initially excited about VoLTE, but I wasn't impressed with it when I used it briefly on my Droid Maxx. First, it wasn't reliable- I had dropped calls, and calls that never even rang my phone. Second, it killed my battery. It was rough- really rough- on it. I think both are related to the relatively weak LTE signal I have at home. To deal with the signal problems I have a Verizon network extender, but it looked like my phone was preferring the weak LTE signal over the strong signal from the network extender.
I wish Verizon would have just sucked it up and supported Wifi calling with Advanced Calling 1.0. I don't understand why they dislike Wifi calling so much. They're going to eventually support it, but the company's statements suggest they aren't happy about it. Who knows how much support there will be for it, though. Verizon apparently plans to release a LTE network extender at some point, which is only useful in certain niche situations if Wifi calling is broadly supported on VZW devices.
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Wifi calling is for carriers that need someone else's network to supplement their own shortcomings.
That is why they don't implement it.
adrynalyne said:
Wifi calling is for carriers that need someone else's network to supplement their own shortcomings.
That is why they don't implement it.
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So is it just a messaging problem? Verizon doesn't want to support wifi calling because it's an implicit admission that they don't have great coverage everywhere?
Generally, I agree VZW coverage is pretty good. But, it's not great at my house, and its terrible at my workplace. VZW already implicitly acknowledges that they don't have great coverage everywhere by selling network extenders. They're continuing that by coming out with LTE network extenders (someday).
It just seems like its a cheaper, better option to support wifi calling, rather than forcing people (with coverage problems) to shell out $200-300 for a network extender.
adrynalyne said:
Wifi calling is for carriers that need someone else's network to supplement their own shortcomings.
That is why they don't implement it.
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I still think every carrier should support this. I'm in IT, and constantly find myself in data centers, or even meeting rooms deep into a building that you couldn't even make an E-911 call from... It really wouldn't be that difficult. When TMob had UMA back in '08 and I had a BB, I used it extensively. It was never because TMobile didn't have enough coverage.. Carriers basically make money when you use their network. Yes, most people have unlimited plans these days, but they build their network around the use it has. So why wouldn't they want you to be using your phone, minutes, texts, etc? On the other hand, why wouldn't they want to offload congestion to networks they don't have to maintain or pay for? There just aren't any down sides to have WiFi calling/text/mms.
dbornack said:
I still think every carrier should support this. I'm in IT, and constantly find myself in data centers, or even meeting rooms deep into a building that you couldn't even make an E-911 call from... It really wouldn't be that difficult. When TMob had UMA back in '08 and I had a BB, I used it extensively. It was never because TMobile didn't have enough coverage.. Carriers basically make money when you use their network. Yes, most people have unlimited plans these days, but they build their network around the use it has. So why wouldn't they want you to be using your phone, minutes, texts, etc? On the other hand, why wouldn't they want to offload congestion to networks they don't have to maintain or pay for? There just aren't any down sides to have WiFi calling/text/mms.
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You can make calls through Hangouts if that helps ya.
allenrb2 said:
It doesn't count against your data plan according to the Verizon FAQ
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Any chance anyone who has the update can see if it fixes the shutter lag?
phoenixus said:
Any chance anyone who has the update can see if it fixes the shutter lag?
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There is a definite improvement, IMO
adrynalyne said:
You can make calls through Hangouts if that helps ya.
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Can you? I mean, I knew you could, but it rides WiFi, and doesn't do the Google Voice thing where you still need cell service?

cannot get 4g on at&T with my nexus 6p?

I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
Jcomstock said:
I have called at&t 4 times today and Google once. My phone is only displaying H not 4g. Will not connect to 4g no matter what I try. Messed with APN settings. Wondering if I have a defective phone. Wifo connection is not as strong as my other devices even right by the router. Any help or suggestions. At&T and Google had no help whatsoever.
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Probably a hardware issue but I would do a full reset and try again, if that fails contact their support for RMA
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
Jcomstock said:
That's what I was afraid of. Did the full factory reset and still same issue! I'm hold with Google right now with google. I know they don't do exchanges which is ridiculous! Been on hold for 15 mins. Will prob never buy another device from google after this mess. They are saying a replacement might not fix the issue because H might stand for 4g. I have told them this is not the case as the speeds are noticeably slower.
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I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
Do you mean "4g" or LTE because 4g will display as H on this phone?
When I went to AT&T they had to tweak my settings so my apn is set to ATT phone not ATT WAP and I get lte now. You might have to go into a store and have them tweak it for you. At first it shows H but it switches over to lte. I hope this helps you some.
BRYCEFISHER said:
Do you mean "4g" or LTE because 4g will display as H on this phone?
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Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
dligon said:
I'm on At&t no issue here with 4g LTE would say try another sim card crazy google saying that another phone might not fix the issue.
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Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
Jcomstock said:
Yes it's been extremely frustrating. Spent all of my day off and last night on the phone troubleshooting. Just curious what does your phone display when you have 3g/4g/4gLTE ? Will prob go back to at&t and try a diffrent nano sim just to rule out that possibility.
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You really need to look at your APN and make sure it's ATT phone like Nexus4to6p said. Post a shot of your APN settings here.
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
aw1974 said:
For me, 3g=H and 4gLTE=LTE. Haven't been in a 4g/HSPA+ area yet. My APN is ATT Nextgenphone.
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Page down to the section called Correct Data settings and click on Android Devices and change you APN to what they show.
https://www.att.com/esupport/article.html#!/wireless/KB424489?source=redirect
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
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My 6p specifically says 3g, H and lte I was recently on the Moto x pure that had the same settings. Haven't seen the h+ logo in a long time.
it's probably just a provisioning issue if it's not APN related like others have stated.
Jcomstock said:
Huh I was told by Google that H stood for 3g (HSPA). I do not get LTE at my house but full bars of 4g service. Also the speed feels like 3g about as fast as my rather sluggish wifi. Where 4g on my last phone was very fast. Talked to Google's advanced tech support and sent her a bug report of my device. She is supposed to get back to me.
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H displayed for hspa+
I am sure you must have figured it out by now but just throwing it out there in case it helps.
If you simply took out your SIM card from old phone and put it in N6P (not that there is anything is wrong with that) take your phone and SIM card to AT&T ask them to add your phone (IMEI) and activate LTE on this IMEI. Unless something is wrong with your phone hardware wise, this should do it. Try it, you might get lucky and don't have to send your phone back.
I have the same issue and I've tried A few different APN's. Still on H no matter what APN I use. However, what could be wrong is that when I got my 6P I took my SIM card out of my Note 3, had an AT&T store cut it to Nano size so it would fit the 6P ( They were out of SIM cards that day) and went on my way. I later noticed that I only get H anywhere I go. Called AT&T and they said that the IMEI was updated on my account but the SIM card might be damaged from the store cutting it and to go get a new Nano SIM card. (Free at official AT&T stores) So I'm off to try that and I'll report back and see if that solves the issue. I'm rooted on PureNexus ROM and ElementalX Kernel as well.
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
AdidasNYR said:
Sounds like you are used to the way carrier phones display hspa as 4g and LTE as 4g LTE. This all started when the iPhone came out and on att and 3g was listed as 4g. And LTE as LTE. There is nothing wrong with your phone. Its being reported right by android. You are getting yourself worked up over just the way it's displayed. Let me ask you this, what phone are you coming from?
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Well that would be cool if that's all it is! I'm coming from the Samsung Galaxy Note 3.
I promise you that is all this is. I came from an ATT branded note 3 as well. Think about it, your old note never said 3g, because your 3g would show as 4G and when you had LTE it would say 4gLTE. You guys are getting the same exact connection as you used to. Its just the way its displayed to you.
---------- Post added at 11:55 PM ---------- Previous post was at 11:42 PM ----------
http://www.engadget.com/2012/03/14/faux-g-ios-5-1s-4g-indicator-is-the-tip-of-a-standards-icebe/
Oh Ok. So if 4g is shown as H then what does 4G LTE show as? H+? Is there a way to change it with PureNexus Rom, ElementalX Kernel , or Exposed Modules to what I'm use to seeing? Old habits die hard.

WiFi Calling on AT&T

I have looked thru thread after thread for days and cannot seem to enable WiFi calling on my OnePlus 5 on the AT&T network, Does anyone have a clue?
I switched from AT&T to T-Mobile when I got my OnePlus, so I can't say for sure, but I believe AT&T limits WiFi-Calling to certain devices, and even then, only the AT&T variants of those. (Mostly newer and from big name brands e.g. Apple, Samsung, HTC, LG). Since to my knowledge even an unlocked Galaxy s8 won't have WiFi calling on AT&T, it is unlikely that any OnePlus device will ever have that ability.
reffu said:
I switched from AT&T to T-Mobile when I got my OnePlus, so I can't say for sure, but I believe AT&T limits WiFi-Calling to certain devices, and even then, only the AT&T variants of those. (Mostly newer and from big name brands e.g. Apple, Samsung, HTC, LG). Since to my knowledge even an unlocked Galaxy s8 won't have WiFi calling on AT&T, it is unlikely that any OnePlus device will ever have that ability.
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Yes, I remember reading you can NOT do Wi-Fi calling on att with bring your own device.
Sent from my OnePlus 5 using XDA Labs
MrWilsonxD said:
Yes, I remember reading you can NOT do Wi-Fi calling on att with bring your own device.
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Le Pro3 is the only device that is BYOD and works on AT&T I believe.
Just another reason TMobile is the real deal
Eric214 said:
Just another reason TMobile is the real deal
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Yeah, or any of their mvno's!
I was with family today in Anaheim, a highly populated, very modern city I mean Disneyland is there.
My dad has AT&T, I have mint sim (a t mobile mvno) I had near 70-80db signal, he was bouncing between 120 and up.. Had no signal whatsoever for extended periods of time. And with their low band frequency purchase, it's only getting better. It's anecdotal evidence, but still..
While I don't think t mobile offers the best network, I strongly feel they are going to get there in a couple years should they keep this up..
Sent from my OnePlus 5 using XDA Labs
I'm wondering about WiFi texting can the oneplus 5 do it? Also I noticed when in connected to WiFi I can't send any texts.
Att does not allow the 1+5, albeight the technology is there, to do VoWifi or VoLte. They reserve those features for devices solely purchased from Att, ie Only branded devices. If the Le eco does work it out of the box, that's awesome. Don't tell Att that, lol. I got into a huge argument with Att NatCs and filed troubleshooting tickets only to be told, sorry, since it wasn't purchased directly, no work. I have since made the move to TMobile. Im in NJ as a reference. And to be honest, I find the voice quality vastly better to what I had with Att, with hd voice too. I've hit some spots with little to no coverage, usually at a friend's house but my VoWifi kicks in and I have service once again with no issues.
Sent from my ONEPLUS A5000 using Tapatalk
Many retail/unlock mobiles have "Wifi Calling" function but not any menu entry to enable , The APP can check the hidden function and enable it if can use.
https://play.google.com/store/apps/details?id=com.widget7.wifi.calling
ppgirl said:
Many retail/unlock mobiles have "Wifi Calling" function but not any menu entry to enable , The APP can check the hidden function and enable it if can use.
https://play.google.com/store/apps/details?id=com.wikimediacom.wifi.calling
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Interesting app. But I'm not sure it works.
I install it, on my un-rooted OnePlus 5, then run it - hey! there's a convincing looking setting, for wifi - and so I activate it. But everytime I return to the app, the setting is 'off' again. Does that mean the setting doesn't 'stick' and my phone (running on AT&T) cannot actually use wifi?
Plus, it looks to me as though the app has to remain running (although there's a setting to not display the notification icon, it doesn't seem to 'stick' either).
Ultimately, I cannot seem to get my phone to actually make a wifi call. For this reason, I'm skeptical this app is able to enable wifi calling, on the AT&T network.
I just called ATT.
I want to upgrade to the 5 and i need it to call over wifi as most of the time i'm in a rural situation with no coverage.
The ATT tech support said there would be no problem.
I hate to say it, but they lied (unless there's been a drastic change as-of-late).
Even if you can get them to provision your 5T, it'll only "stick" for a minute or so, and then revert.
AT&T is somewhat "famous" for their lack of BYOD (non-branded) WiFi call/text support. The exception is iOS devices, and a couple of "certified" Android phones; I think the HTC 10 (or maybe it was the 9) was an example, you can probably count these on one hand.
I call At&T today. No changes so far.
AT&T has an issue like this forever, as they do not wish to give that option to all. That is like a drop in profits, and drop in latency and lags. Anyways, too long to explain, but the gist is, they will have loss if they allow full coverage (at least loss on journal entries)..
vdbhb59 said:
at&t has an issue like this forever, as they do not wish to give that option to all. That is like a drop in profits, and drop in latency and lags. Anyways, too long to explain, but the gist is, they will have loss if they allow full coverage (at least loss on journal entries)..
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BOO... At&t... BOO!

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device
My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
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Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
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Click to expand...
Click to collapse
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
Click to expand...
Click to collapse
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
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johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.
dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
Click to expand...
Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
Click to expand...
Click to collapse
They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
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Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/
Strange I get signal better than I did on my note 9
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
Click to expand...
Click to collapse
I have the sprint version purchased from S
Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.

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