Buyer's remorse? - Moto G5 Plus Questions & Answers

Has anyone experienced buyer's remorse since getting G5 plus? If so, any particular reason? I can't make up my mind about whether I should get Sony's Xperia XA1 or Moto G5 Plus. (2GB/32GB).

nub11 said:
Has anyone experienced buyer's remorse since getting G5 plus? If so, any particular reason? I can't make up my mind about whether I should get Sony's Xperia XA1 or Moto G5 Plus. (2GB/32GB).
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I'm one of the many Verizon customers affected by the unintelligible calls with enhanced 4G enabled, so yes, this phone sucks. If your on Verizon don't come anywhere near this thing.
Sent from my XT1575 using Tapatalk

robn30 said:
I'm one of the many Verizon customers affected by the unintelligible calls with enhanced 4G enabled, so yes, this phone sucks. If your on Verizon don't come anywhere near this thing.
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What exactly does enhanced 4G do? I'm on Verizon and on a budget, and this phone looks fantastic. Never heard of such a thing.

It's what allows Verizon's HD Voice feature. It's required to use data while on a call. DO NOT PURCHASE THIS PHONE IF YOUR ON VERIZON, PERIOD. You will regret it. Read this forum to understand the issue https://forums.lenovo.com/t5/Moto-G...izon-very-poor-call-quality/m-p/3668953#M3408.
Sent from my XT1575 using Tapatalk

You should be able to disable it, unless Verizon blocks it, which wouldn't surprise me.
It works awesome in Sprint! No regrets. A great update from my S6 for sure!

Karlinski said:
You should be able to disable it, unless Verizon blocks it, which wouldn't surprise me.
It works awesome in Sprint! No regrets. A great update from my S6 for sure!
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If I disable it then I have no data while on a call. I'm then back to what cell phones were 10 years ago. Verizon customers are the only ones suffering this issue. The phone is simply not fully comparable with Verizon and Moto won't own up to it and release a bulletin about it.
Sent from my XT1575 using Tapatalk

I am not in love with it but here are some pluses: seems really fast, good processor speed
Almost no bloatware
Battery life is the best I have ever had on any device
Camera seems fine (see minuses)
Its rootable right now
Works well on at&t, but bought for possible switch to Verizon (if voice issues get solved)
Music sounds really good to my ear on tiny front facing speaker
Minuses: camera videos have lots of background noise, update is supposed to fix but Lenovo is slow to update, still on nougat 7.0 with January security patch
Camera has weird super sharpening of photos
Call volume is low
Poor slot for Sim and SD card with separate tool needed to access the slot, really awkward

XT1687 here. On Verizon. Not encountered any problems. Only regret is the over sharpening/over noise reduction of camera images (fixable with root) and no raw (currently not fixable in a tolerable way).
I will say I slightly miss the 5.5" screen of my Moto G4 plus and I wish I had bought black not gold . The fingerprint functions are awesome - you really notice that extra screen real estate.

I've got this phone on verizon, with the exception of the poor voice quality which doesn't bother me too much since I don't really use my phone to make calls. I can't really make any complaints about the phone. It's hard to beat the performance and battery life at the price and it feels pretty solidly built. If you look around this phone in the 4gb variant can be had for under $300 (not including the amazon ad version).

This phone two hardware problem which cannot be resolved through software. So avoid purchasing this phone. First problem noise background in Video recording. Second red color in Video recording. Both are known issue and accepted by Lenovo support team. They have accepted that the 2nd issue cannot be fixed. For the first one also I am expecting the same
Sent from my Moto G (5) Plus using Tapatalk

I've had this phone for about a week now. I purchased it unlocked and activated the sim card Bestbuy gave me on the verizon site. I've only made two calls with it, both with LTE coverage and the calls sounded fine and were totally audible.
I've yet to feel any buyers remorse. I came from an old galaxy S4 with verizon bloat on it and it feels like a totally new experience. It's a budget phone so I look at it with that perspective and I couldn't be happier with what I got for what I paid.
The only thing I dislike is the camera in comparison to the GS4 is severely limited by software. I've been considering root on this, and after 4 years of rooting with rare updates, I want to try the unrooted life for a bit. If I do root, I'm sure the camera issue will be one of the first on my list of things to tackle.

matrixzone said:
This phone two hardware problem which cannot be resolved through software. So avoid purchasing this phone. First problem noise background in Video recording. Second red color in Video recording. Both are known issue and accepted by Lenovo support team. They have accepted that the 2nd issue cannot be fixed. For the first one also I am expecting the same
Sent from my Moto G (5) Plus using Tapatalk
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The noise is a software problem and the video recording thing really isnt as bad as you make it out to be unless you're regularly using the camera to take videos you wont have any problems. Its an easy compromise.

SalamanderBoy said:
XT1687 here. On Verizon. Not encountered any problems. Only regret is the over sharpening/over noise reduction of camera images (fixable with root) and no raw (currently not fixable in a tolerable way).
I will say I slightly miss the 5.5" screen of my Moto G4 plus and I wish I had bought black not gold . The fingerprint functions are awesome - you really notice that extra screen real estate.
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Are you sure you have HD Voice enabled on your account with Verizon? If you don't then you won't experience this issue. Also do you have the enhanced 4G toggled on under cellular networks?
Sent from my XT1575 using Tapatalk
---------- Post added at 05:27 PM ---------- Previous post was at 05:16 PM ----------
paumanok said:
I've had this phone for about a week now. I purchased it unlocked and activated the sim card Bestbuy gave me on the verizon site. I've only made two calls with it, both with LTE coverage and the calls sounded fine and were totally audible.
I've yet to feel any buyers remorse. I came from an old galaxy S4 with verizon bloat on it and it feels like a totally new experience. It's a budget phone so I look at it with that perspective and I couldn't be happier with what I got for what I paid.
The only thing I dislike is the camera in comparison to the GS4 is severely limited by software. I've been considering root on this, and after 4 years of rooting with rare updates, I want to try the unrooted life for a bit. If I do root, I'm sure the camera issue will be one of the first on my list of things to tackle.
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Again as I quoted in my other post, are you sure you have HD Voice enabled on your account? The GS4 was not HD Voice capable I don't believe.
Sent from my XT1575 using Tapatalk

robn30 said:
Are you sure you have HD Voice enabled on your account with Verizon? If you don't then you won't experience this issue. Also do you have the enhanced 4G toggled on under cellular networks?
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Yes and yes.

SalamanderBoy said:
Yes and yes.
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Well that is interesting. There are hundreds of people having issues on Verizon with enhanced 4G. How long have you had your G5 Plus?
Sent from my XT1575 using Tapatalk

robn30 said:
Well that is interesting. There are hundreds of people having issues on Verizon with enhanced 4G. How long have you had your G5 Plus?
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I was aware before I bought the phone and was pleasantly surprised not to have an issue. I bought it about 3 weeks ago from B&H.

I got it on Verizon I havent had a HD voice issue either. Provisioned and turned on on the phone.
Though, I'm not sure I actualy called someone who ALSO has HD voice....which would be the real test. I'll call my dad in the morning.

Kamkor82 said:
I got it on Verizon I havent had a HD voice issue either. Provisioned and turned on on the phone.
Though, I'm not sure I actualy called someone who ALSO has HD voice....which would be the real test. I'll call my dad in the morning.
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With the one we got my sister, it doesn't matter whether it's a mobile or land line. The call is absolutely unintelligible on her end. The folks on the other end can hear her fine.
Sent from my XT1575 using Tapatalk

robn30 said:
With the one we got my sister, it doesn't matter whether it's a mobile or land line. The call is absolutely unintelligible on her end. The folks on the other end can hear her fine.
Sent from my XT1575 using Tapatalk
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Well I know I'm not having that problem then, I was on the phone today with both a friend on T-Mobile and with my dispatch on landlines.
I did have a moment of unintelligibleness with an inbound call but it was only for about 10 seconds which I attribute to driving through West Virginia.

So update on that issue..I'm having it with VoLTE combined with HD voice.
If I use the Enhanced LTE services (VoLTE) and I connect to someone who is not HD Voice capable (Landlines, or cell phones without the service active for their carrier) I dont have an issue with the garbled incomming audio.
However, the issue surfaces when I contact someone with HD voice over VoLTE. (Verizon to ATT in this case). When I turned off the services and called over normal CDMA (No Data during call), the audio was fine.
The downside is that you cannot turn off the HD voice on the account and still have VoLTE. Its an all or nothing thing. Which is really disappointing.
Also, the Lenovo boards are getting blown up by Verizon users complaining of this issue, along with the past issue of not being able to use 911.
Hopefully whatever update they are sending down the pipe in India for audio quality is going to be the fix when it reaches the US. Time is ticking for my return policy with Best Buy. And my Moto X Pure does NOT have this problem on Verizon, even running AICP. So fingers crossed its fixable.

Related

Voice quality issue - Moto swapped "engineer" tested unit with me

After posting on the Moto support forum over a month ago about how I'd been through 5 Atrix and all of them suffered from terrible voice call quality, I received a PM from the forum manager. That was a couple weeks ago. Moto actually arranged to give me a "tested unit" that was supposedly inspected by an audio engineer. It was without a box, battery, or cover. To me, this could just mean a refurb'd Atrix.
The weird thing, however, was that they requested my location and phone #, and after about a week I got a call from Moto guy who wanted to meet up to swap units. I met this dude in a ****ing shopping mall Starbucks, and we chatted for a few. His business card says something like "Motorola Service Trainer" or something along those lines. Wouldn't you figure they'd just mail me the new one rather than waste their employees' time? Bizarre.
TO THE POINT, the new unit is free of the muffled/garbled/****-ass voice call quality. My voice to other callers sounds 100 times more crisp and clear.
I wonder how many others got this same treatment from Moto? I know there are quite a few pissed off people out there with crappy voice quality.
I would walk with caution. Probably for no reason. However at my line of work we would ship you a tested unit and have you call us with a support ticket number. Maybe on a direct line with original tech who processed your original claim if the complaint was" sizable"
Ciloteille said:
I would walk with caution. Probably for no reason. However at my line of work we would ship you a tested unit and have you call us with a support ticket number. Maybe on a direct line with original tech who processed your original claim if the complaint was" sizable"
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Oh I don't question the legitimacy of the exchange. The entire process was initiated by the Motorola Support Forum Manager... I just thought it was unusual.
Just for fun, I checked the warranty of the new unit and it's good until 6/2/2012.
roscoejackson said:
Oh I don't question the legitimacy of the exchange. The entire process was initiated by the Motorola Support Forum Manager... I just thought it was unusual.
Just for fun, I checked the warranty of the new unit and it's good until 6/2/2012.
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I love when I swap units out and get a updated warranty to follow.
I do find that they actually met up at a location is weird. Maybe they are stepping up customer support when a consistently recurring problem hits their door. Maybe this is how bootloaders are unlocked?
still got motoblur? checked for available updates? the usual is this a rare handset test?
DarkRyoushii said:
still got motoblur? checked for available updates? the usual is this a rare handset test?
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I would also like to know if their personal se is loaded. Or did they factory wipe for consumer usage.
**** that, i'm from portugal....how I change phone....**** motorola!
EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
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LMFAO!! Wth?
EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
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LMAO........That just made my day!
Sent from WinBorg 4G via XDA Premium
EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
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it's not their fault you bought your phone in another country =P
I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.
tjp888 said:
I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.
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it's one of the most viewed/commented topics on the Moto Support forum:
https://supportforums.motorola.com/thread/45510?tstart=0
I literally had 5 different handsets plagued by crappy voice quality. I was constantly asked to repeat myself because the other party could not understand me. This new handset sounds much, much better, and it's no placebo effect.
I'm happy to see Moto take a hands-on approach and fix this for me.. As for the other hundred people or so who complained on the forumm... like the kitty guy from Portugal (by the way, that **** cracked me up hard).. I don't blame him, though. Voice quality on my old sets were ****.
Their service center was crazy fast. 2 days and they sent it back via purolator.
That sounds like they went above and beyond for you. That is definitely good news!
Sent from my MB860 using XDA App
tjp888 said:
I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.
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I love the voice quality also. No issues.
Sent from my MB860 using Tapatalk
OP, I am glad you got your voice quality issues corrected. I had voice quality issues on my previous to Atrix. Finally, after getting the third Atrix from a different Costco, the problem was gone. I made some recordings of the voice proble. I might post them later so everyone can know what we're talking about. Also, I had a bad led flash problem, where the LED (left one) would not stay on for longer than 20 secs. That's gone as well on this third unit. Now, if only all this other crap was gone as well.... lol
I bought mine from ATT less than one month ago and I am also having call quality issues and also one of the LEDs flicker or don't come on, do I just take it back to ATT and they will replace it or what do I have to do
k4zyn said:
I bought mine from ATT less than one month ago and I am also having call quality issues and also one of the LEDs flicker or don't come on, do I just take it back to ATT and they will replace it or what do I have to do
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Yes, take it back to ATT. I believe its still within your return period to just exchange for a new one. If not, I think they may send it to Moto for repair. Tell them the voice call issue and the LED problem are well documented problems by Motorola and that you want a brand new device.
For the LED flashing problem, don't mention any flashlight apps. That's how I discovered my flashing problem, but once I mentioned that I was having problems with a flashlight app, the CS rep at the ATT store immediately said" OH. Sorry. We can't give support to third party apps." So instead of the flashlight app, pull up your camcorder app and turn the light on.
Hope you get your phone issues resolved!
I got my 3rd exchange yesterday. And I still have the garbled voice problem. Im definitely contacting moto. Thanks for the heads up.
Sent from my MB860 using XDA Premium App
roscoejackson said:
After posting on the Moto support forum over a month ago about how I'd been through 5 Atrix and all of them suffered from terrible voice call quality, I received a PM from the forum manager. That was a couple weeks ago. Moto actually arranged to give me a "tested unit" that was supposedly inspected by an audio engineer. It was without a box, battery, or cover. To me, this could just mean a refurb'd Atrix.
The weird thing, however, was that they requested my location and phone #, and after about a week I got a call from Moto guy who wanted to meet up to swap units. I met this dude in a ****ing shopping mall Starbucks, and we chatted for a few. His business card says something like "Motorola Service Trainer" or something along those lines. Wouldn't you figure they'd just mail me the new one rather than waste their employees' time? Bizarre.
TO THE POINT, the new unit is free of the muffled/garbled/****-ass voice call quality. My voice to other callers sounds 100 times more crisp and clear.
I wonder how many others got this same treatment from Moto? I know there are quite a few pissed off people out there with crappy voice quality.
Click to expand...
Click to collapse
Anyone who ever feels they need to badmouth Motorola needs to read this. They have always been customer-oriented and extremely helpful to anyone who buys their products (at least, in my limited experience anyway).
Ciloteille said:
I love when I swap units out and get a updated warranty to follow.
I do find that they actually met up at a location is weird. Maybe they are stepping up customer support when a consistently recurring problem hits their door. Maybe this is how bootloaders are unlocked?
Click to expand...
Click to collapse
yes that exactly what's gonna happen contact support say I've been threw five atrixs. And none of them had an unlocked bootloader I would like one with an unlocked bootloader please... I can see it now lol
Sent from my MB860 using XDA Premium App

[Q] Verizon LG G2 call quality?

Anyone else on Verizon (or any other G2 variant) having call quality issues? Phone was fine until today and then my voice calls started to 'digitize' randomly, almost like there is a short in the speaker. Hopefully its just some weird network thing and not my phone.
My quality of audio during calls is not good at all. But then, I only get 1-2 bars at home where I've used it so far. Ordered a VZN Network Extender, hope that helps.
(Having to pay $250 and use my own ISP to get decent connections is a whole other topic!)
gbeardmore said:
My quality of audio during calls is not good at all. But then, I only get 1-2 bars at home where I've used it so far. Ordered a VZN Network Extender, hope that helps.
(Having to pay $250 and use my own ISP to get decent connections is a whole other topic!)
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Umm, you could have gotten one for $50 on ebay... I got one last year.
Gasaraki- said:
Umm, you could have gotten one for $50 on ebay... I got one last year.
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Nope... Scouted Craigslist and eBay for a week. Not a one to be had on Craigslist, and no "Buy It Now" offers on eBay. All the eBay prices were above $150 for used ones, and bidding higher and higher.
I hadda have one NOW, as my wife works out of our home office and all IT matters fall on me to fix.
(And please don't go and post a link to a "good deal" now, my Verizon order will be here tomorrow and you'll just make me feel miserable... thanks!)
There is a bug that produces that screech/digital sound every so often I think. There was a thread discussing it but I can't find it now.
I got that same crackle/screech today on a few calls. One was in a voicemail I received, where I assume that would be a clear message. I turned the volume down, and that seemed to help a little, but it was too sporadic to tell. This was when I wasn't on speakerphone. Don't know if it would occur on speakerphone too. But music turned all the way up seems to be fine, so I'm thinking it was the VZ network. However, I had 4 to 5 bars during my calls. I have another week on my trial period, if it continues, I may exchange for another one.
Regards,
Mike
Many of us are experiencing this and talking about it on androidcentral. Thread "Poor call quality verizon g2". This site won't let me post the link. That's one of the threads.
I'm waiting on verizon network engineers to analyze my calls and get back to me. I love the phone but will return it assuming they say nothing is wrong with the network. My backup is Moto X but then some have mic problems and I had to return one over that too.
im having like a digitized sound quality too, like when they air those test messages over the TV it sounds sort of like that, thing is im on TMOBILE!!
anyone think its an issue with this phone itself? im about to run down to tmobile and try switching it or testing another one.
I have great quality on mine, but it does depend on where you are located and your signal. Poor signal kill battery and gets that digital sound. All phones are susceptible to that, not saying that lemons aren't out there, but in general if you have 3+ bars it should be fine. Less than that and it still should be fine, but could periodically digitize.
I posted a thing about this very issue as well along with others. Mine does it too but only on WiFi calling. It sucks if you ask me. I think I may return this phone.
Sent from my LG G2 using Tapatalk 4
Me and many other have been having call quality issue for a while.
Check the info on this thread:
http://forums.androidcentral.com/lg-g2/314167-poor-call-quality-verizon-g2.html
synplex said:
Me and many other have been having call quality issue for a while.
Check the info on this thread:
http://forums.androidcentral.com/lg-g2/314167-poor-call-quality-verizon-g2.html
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Didn't mean to thank you. Lol. But you and six other don't add up to many. But sad that you guys are having such issues. Sounds like a bad batch because all reviews reported good-excellent call quality. And there doesn't seem to be a uproar going on just a few seems less than a 100 so far who are having such issues.
Sent from my VS980 4G using XDA Premium 4 mobile app
Also are you in an area where you have 3g at least? Using other carriers towers can do that. Turn off all roaming and if you cannot get bars it's not VZNs fault. If you do then VZN needs to update the towers. Some mom and pop cdma carriers lend their towers for a small fee which is how vzn got its coverage.
Sent from my VS980 4G using XDA Premium 4 mobile app
Bad outgoing voice / good incoming voice
My problem is that others complain that they can't hear me on either the phone microphone or a handsfree boom mic. I had no problems with my rezound.
The sound coming from the speaker is fine---no digitization---and sounds great. Anyone else receive complaints from the person they are speaking too?
I have snap, crackle, and pop issue from time to time as well. I have had it both while on wifi and on 4G, but not on every call....
Voice Enhancement Fix
There is a voice enhancement option during calls if you press the menu button. I think it uses the top mic to do noise cancellation in noisy environments. Has anyone tired to fix the problem using this?
Froeleaf said:
There is a voice enhancement option during calls if you press the menu button. I think it uses the top mic to do noise cancellation in noisy environments. Has anyone tired to fix the problem using this?
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My Sprint LG G2 has been experiencing the clipping/chirping sounds since I got the phone. At first I thought it was my home phone since we use VoIP. But the problems started happening on all callers the more I used the phone.
My Voice Enhancement was actually unchecked. For the heck of it, I checked it and will see if that changes anything, but most people say it gets slightly better unchecked.
usnret04 said:
My Sprint LG G2 has been experiencing the clipping/chirping sounds since I got the phone. At first I thought it was my home phone since we use VoIP. But the problems started happening on all callers the more I used the phone.
My Voice Enhancement was actually unchecked. For the heck of it, I checked it and will see if that changes anything, but most people say it gets slightly better unchecked.
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Just bought my wife this phone on sprint and she had this problem and her replacement has the same issue.
My note 3 had this same exact issue on 4 different replacement phones. Samsung issued a update 2 weeks after release to fix the garbled snap crackly calls. I don't think I have much faith in LG to issue a fix. Their track record sucks
Sent from my SM-N900P using xda app-developers app

Call quality?

Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4
I came from the galaxy nexus and the earpiece is much better on the Note 3. It's louder and clearer. You might have a defective one. People's opinion will differ depending on what device they came from.
I was on the phone with a Verizon rep and they kept saying it was a lot of static on their end. I couldn't hear the static at all.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I notice it on mine. Tried to exchange at a store but the manager said she couldn't hear the fuzz so I couldn't exchange only return pay the $35 restocking fee and buy a new one. And since I used Verizon30 code which is for online ordering only I'd loose that. Going to call Verizon and try and go up the latter. Hopefully they will ship me a new one and I can send the old one back.
Sent from my Barnes & Noble Nook Tablet using xda app-developers app
I called Verizon this morning to get the verizon30 coupon code adjustment and she couldn't hear me and hung up. Soo i called again and it worked
Sent from my Verizon Galaxy Note 3
My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
ntborg said:
My phone had same issue and I exchanged it for another. Same problem garbled digital glitching while on phone calls. I went into a Verizon wireless store and they said this is a bug and pulled up sprints website forums and it said there was an issue.. He said all note 3 devices were affected. They better get it fixed fast or this phone is gone and LG g2 is in.
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Don't bother, most g2s have a bug that causes horrible call quality.
jdub251 said:
Has anyone noticed any distortion or clipping per say during a phone call on the earpeice? I've seen people mention the speakerphone not being so great but not earpeice. Wondering if I have a defective unit or if that's just the way it is. Thanks.
Sent from my SM-N900V using Tapatalk 4
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Click to collapse
I have excellent call quality actually. Have you tried playing with the custom sound buttons while you're on a call?
I am getting the same thing..Great signal just the digital garble on voice calls....I hope they come out with a software fix!
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
Has Verizon had any network problems in your area? Bad SIM maybe?
Sent from my SM-N900V using xda app-developers app
huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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My tip is to wait for an OTA or some other update. It's happening to lots of people. Even with the sprint version of the phone. I hope they fix it sooner than later. It's very annoying to me but the phone is so nice I will live with it.
Does it occur if you call *611 customer service? I primarily use VOIP (Groove IP plus Google Voice) so it sounds the same if not a little better and *611 is normal too.
huntersales said:
I am now on my second phone and still getting this garbled skipping call quality...anybody have any tips?
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I'm on my second phone and the call quality is worse than my first. (however the home button doesn't move as much). I am getting the high pitched squeals, static, and garbling, with each syllable the caller makes. It is beyond frustrating. I went to BB to exchange my phone Today and they did not give me the new SIM card, they just swapped out the sim cards. Do you think this could be an issue?
I originally thought the issue was with the bluetooth in my car, then I heard it while using the spearkerphone, and then I heard it using the built in ear piece.
I'm also concerned with the way they did the exchange. They didn't give me a new receipt with a new date, so instead of a new 14 days, I have only 7 more days. I'll keep going back until it is right.
Is insurance on these phones worth it, if you just get a refurbished one? What if they realize this is a hardware issue 3 months down the line? Are we stuck?
My Mother also got her phone from the same store today and hasn't had any issues. I suspect she won't because I noticed the call quality on the first phone call with both phones.

Stutter in calls with screen off

Sometimes when I am in a call the sound will stutter almost to the point I can't make out words. This seems to only happen when the screen is off.
Phone is 1 week old on TMobile with enhanced LTE enabled. Not yet rooted or bootloader unlocked.
Any suggestions?
Sent from my XT1575 using Tapatalk
What happens without enhanced LTE enabled?
It is a known bug with T-mobile and volte that "might" get fixed with the android N update. Only recourse is to turn LTE enhanced off and reboot. Turning the screen off and on in-call helps temporarily. Installing an aosp ROM lessens the problem but doesn't get rid of it. Check moto forums for a long thread on it.
Hmm. I want to state VoLTE enabled due to cell coverage out here. On the edge of rural areas and the rest of my family, who I visit as I can, is very rural. Need every chance to have service. Might have to deal with it and leave it on speaker phone with the screen on. Oddly it doesn't seem to happen on speaker phone.
Hope they address this when they push 7.0.
Sent from my XT1575 using Tapatalk
deerhurst said:
Hmm. I want to state VoLTE enabled due to cell coverage out here. On the edge of rural areas and the rest of my family, who I visit as I can, is very rural. Need every chance to have service. Might have to deal with it and leave it on speaker phone with the screen on. Oddly it doesn't seem to happen on speaker phone.
Hope they address this when they push 7.0.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
kevev said:
Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
Click to expand...
Click to collapse
Well ****. I probably would never have bought this phone if I knew that! Other than that I love it. Except it's missing the water resistance I'm used to from my Sony.
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kevev said:
Moto is giving full refunds for T-Mobile users with this issue. I am waiting to see if 7 fixes this before my warranty runs out.
Click to expand...
Click to collapse
Haven't heard about the refund deal (not with T-Mobile). If they are doing this then even waiting for 7 doesn't sound promising as they would much rather give refunds than address the issue with a patch. I was considering switching to T-Mobile, but not sure if I want to now given the issue. I like my MXPE.
Interesting. On stock I didn't have this issue and now on du no issue other than a minor echo. Yes, on T-Mobile.
Sent from my XT1575 using Tapatalk
For me it was really bad on stock based ROMs when calling the rents, and a little better on cm. Pure nexus largely has rid me of the problem tho I still occasionally have issues. Screen on, speakerphone on, and through Bluetooth the problem goes away. Moto certainly isn't advertising that they're refunding money but if you politely press them they will do it apparently. I do think N will be patched as from what I can tell there aren't any volte problems with their 2016 phones. I think they're just being cheap and waiting till N to apply the patch.
What do you mean by with their 2016 phones? Mine is barely a week old and I have the issue from time to time.
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deerhurst said:
What do you mean by with their 2016 phones? Mine is barely a week old and I have the issue from time to time.
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Click to collapse
Sorry I mean the new phones released this year (moto g4/plus, Z, etc). Our moto x was released last year.
Cleared system cache using that convoluted thing they call a bootloader. What a pain to navigate through the bootloader having no experience with stock bootloader's, only TWRP and it's touch interface.
Anywho, day 1 no stuttering in calls.
Sent from my XT1575 using Tapatalk

Verizon in control of Pixel updates

Bad news for you guys in the US, seems like Verizon has taken control of updates for their handsets and those purchased in Best buy. Poor show from Google but it was probably the only way they could sign up with a major carrier over there. Google is doing security updates however.
http://www.theverge.com/2016/10/6/13191614/verizon-google-pixel-android-updates
* potentially * bad news. Won't know for sure until the first major update.
Sent from my Nexus 6P using Tapatalk
Hoodeddeathman said:
Bad news for you guys in the US, seems like Verizon has taken control of updates for their handsets and those purchased in Best buy. Poor show from Google but it was probably the only way they could sign up with a major carrier over there. Google is doing security updates however.
http://www.theverge.com/2016/10/6/13191614/verizon-google-pixel-android-updates
Click to expand...
Click to collapse
Why is it bad for us in the US the smart people know verizon and play store version is same price pretty much such as me I bought play store version only new android users who saw add on verizon and don't know about stock android bloat free will go for verizon verizon pixel will have bloat +1 i got play store stock varient
---------- Post added at 11:20 AM ---------- Previous post was at 11:19 AM ----------
JasonJoel said:
* potentially * bad news. Won't know for sure until the first major update.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I saw apost by verizon saying it will control the updates sucks for verizon pixel users.
I still say it is only potentially bad news, but maybe I'm just optimistic. If V can get the updates out with a month or two, I'll be happy.
Sent from my Nexus 6P using Tapatalk
JasonJoel said:
I still say it is only potentially bad news, but maybe I'm just optimistic. If V can get the updates out with a month or two, I'll be happy.
Click to expand...
Click to collapse
Since the Google version and Verizon version are identical with hardware I hope some dev finds away to flash the stock Google image to a verizon pixel. Kinda like the one phone amazon was selling with ads(I believe it was the Motorola phone).
Anyone know the details on the Google version not having Wi-Fi calling and hd voice?
panpanpie said:
Anyone know the details on the Google version not having Wi-Fi calling and hd voice?
Click to expand...
Click to collapse
I can tell you from experience that my N6P was a google store purchase running on the EE network here in the UK. I did get WiFi calling but despite the network supporting it and allegedly the phone too I never got VOLTE (Did have HD voice but that's been standard in the UK for years now)
panpanpie said:
Anyone know the details on the Google version not having Wi-Fi calling and hd voice?
Click to expand...
Click to collapse
This is the exact reason I ordered the Verizon version. I wanted to ensure I got Wifi calling, HD voice and visual voicemail.
A few sites have already confirmed that there is minimal bloatware that can be uninstalled. Although it might take a little longer for updates it cant be worse than AT&T that I have currently.
It will have to have WiFi calling since they run projectFi.
I want to know how updates will be handled if you have a T-Mobile sim in a Verizon pixel
Sent from my Nexus 6 using Tapatalk
iceman4357 said:
This is the exact reason I ordered the Verizon version. I wanted to ensure I got Wifi calling, HD voice and visual voicemail.
A few sites have already confirmed that there is minimal bloatware that can be uninstalled. Although it might take a little longer for updates it cant be worse than AT&T that I have currently.
Click to expand...
Click to collapse
I too pre-ordered the Verizon variant. Google wont allow Verizon to hang onto the updates very long anyways which I don't even care about. I am just concerned with the Verizon HD voice and Wifi calling. I also don't care that the bootloader is locked. Custom roms are buggy as hell (I know I'm on one now on my G3) and they usually break important features. I also get a free daydream VR headset which cosys $100 and the Google Store purchasers don't get anything free! Haha
schwem said:
I too pre-ordered the Verizon variant. Google wont allow Verizon to hang onto the updates very long anyways which I don't even care about. I am just concerned with the Verizon HD voice and Wifi calling. I also don't care that the bootloader is locked. Custom roms are buggy as hell (I know I'm on one now on my G3) and they usually break important features. I also get a free daydream VR headset which cosys $100 and the Google Store purchasers don't get anything free! Haha
Click to expand...
Click to collapse
Pre-Orders from the Google Store get a free Daydream VR headset too
dems86 said:
Pre-Orders from the Google Store get a free Daydream VR headset too
Click to expand...
Click to collapse
Oh, my bad. Good stuff. Can't wait to walk around blindly breaking all kinds of stuff in the house. My wife's really gonna love this contraption! Haha. Let's see how fast this thing goes in a droor to collect dust.
iceman4357 said:
This is the exact reason I ordered the Verizon version. I wanted to ensure I got Wifi calling, HD voice and visual voicemail.
A few sites have already confirmed that there is minimal bloatware that can be uninstalled. Although it might take a little longer for updates it cant be worse than AT&T that I have currently.
Click to expand...
Click to collapse
The Google store version will have this available for both
T-Mobile and Verizon sims. You don't have to buy it from Verizon for this feature. Also project Fi uses it as well.
I don't think or should i say hope that there will not be that much of a delay , maybe a one to two week delay if that. I would say that google might delay the official non beta release to time more with Verizon to make it seem like they are pushing them out faster at lease for the first major update. I honestly cant see it taking that long for Verizon to test reliability on the network. since the phone will still be mostly pure android there isn't much else for Verizon to get there paws on to mess with besides the 3 apps they have on there. a few weeks will still be better then any other android out there , I think the fastest ive seen a device besides a nexus get the current android version was around 3 months or longer so anything has to be better then that lol
This could be hopeful thinking cause i ordered through Verizon
razor237 said:
I don't think or should i say hope that there will not be that much of a delay , maybe a one to two week delay if that. I would say that google might delay the official non beta release to time more with Verizon to make it seem like they are pushing them out faster at lease for the first major update. I honestly cant see it taking that long for Verizon to test reliability on the network. since the phone will still be mostly pure android there isn't much else for Verizon to get there paws on to mess with besides the 3 apps they have on there. a few weeks will still be better then any other android out there , I think the fastest ive seen a device besides a nexus get the current android version was around 3 months or longer so anything has to be better then that lol
This could be hopeful thinking cause i ordered through Verizon
Click to expand...
Click to collapse
Verizon has a bad record of not delivering as promised. They also don't respect pure Android and will surely bog it down with all of their crap software. They also will take their sweet time with updates as they do with every other device, even when the manufacturer said they will be timely. All companies except apple get burnt with Verizon. Big Red could care less about what their customers want. As long as you are using their service, they got you. And with the Verizon Pixel, you have no other options. I hope I am wrong, but it's Verizon we are talking about.
Gizmoe said:
Verizon has a bad record of not delivering as promised. They also don't respect pure Android and will surely bog it down with all of their crap software. They also will take their sweet time with updates as they do with every other device, even when the manufacturer said they will be timely. All companies except apple get burnt with Verizon. Big Red could care less about what their customers want. As long as you are using their service, they got you. And with the Verizon Pixel, you have no other options. I hope I am wrong, but it's Verizon we are talking about.
Click to expand...
Click to collapse
Well there is always another option , buy from google store lol . Very true Verizon sucks balls when it comes to updates for anything wont argue with that ... maybe they will surprise us all with the Pixel ?? yeah probably not lol. I wonder how much worse or better the other carriers are? i don't remember att being all that much better but i only had one android with them
razor237 said:
Well there is always another option , buy from google store lol . Very true Verizon sucks balls when it comes to updates for anything wont argue with that ... maybe they will surprise us all with the Pixel ?? yeah probably not lol. I wonder how much worse or better the other carriers are? i don't remember att being all that much better but i only had one android with them
Click to expand...
Click to collapse
You could buy it from Google store and then pop a Verizon sim in it. Then you would have the Google version on Verizon service. You wouldn't be at the mercy of Verizon that way.
Gizmoe said:
You could buy it from Google store and then pop a Verizon sim in it. Then you would have the Google version on Verizon service. You wouldn't be at the mercy of Verizon that way.
Click to expand...
Click to collapse
I know, but decided to just get though verizon could be a bad choice but not really that big of a deal, ill keep my 6P if i have the urge to tinker lol
razor237 said:
Well there is always another option , buy from google store lol . Very true Verizon sucks balls when it comes to updates for anything wont argue with that ... maybe they will surprise us all with the Pixel ?? yeah probably not lol. I wonder how much worse or better the other carriers are? i don't remember att being all that much better but i only had one android with them
Click to expand...
Click to collapse
I can't understand why people always say the Verizon is bad at pushing updates. For at least the last 3 years they are the first of all major U.S. carriers to push updates to LG and Samsung. Don't know about HTC as I've never owned one but my LG G2, G3 and G4 all got their updates before any of the other carriers and the same with my Note 7 for the 2 small updates it did receive. Verizon will handle the Pixel's updates just fine. They always did with all the latest flagships for years now. I think people just have an advanced hatred for Verizon for god knows what reason but I've tried every major U.S. carrier and Verizon is hands down the best. The limited data crap sucks but now it's technically unlimited but throttled after you blow through the amout you pay for. I'm more than happy to get my Pixel XL through Verizon. They always deliver and never ask questions if I have a faulty device.

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