Database Users

Voice quality issue - Moto swapped "engineer" tested unit with me

After posting on the Moto support forum over a month ago about how I'd been through 5 Atrix and all of them suffered from terrible voice call quality, I received a PM from the forum manager. That was a couple weeks ago. Moto actually arranged to give me a "tested unit" that was supposedly inspected by an audio engineer. It was without a box, battery, or cover. To me, this could just mean a refurb'd Atrix.
The weird thing, however, was that they requested my location and phone #, and after about a week I got a call from Moto guy who wanted to meet up to swap units. I met this dude in a ****ing shopping mall Starbucks, and we chatted for a few. His business card says something like "Motorola Service Trainer" or something along those lines. Wouldn't you figure they'd just mail me the new one rather than waste their employees' time? Bizarre.
TO THE POINT, the new unit is free of the muffled/garbled/****-ass voice call quality. My voice to other callers sounds 100 times more crisp and clear.
I wonder how many others got this same treatment from Moto? I know there are quite a few pissed off people out there with crappy voice quality.

I would walk with caution. Probably for no reason. However at my line of work we would ship you a tested unit and have you call us with a support ticket number. Maybe on a direct line with original tech who processed your original claim if the complaint was" sizable"

Ciloteille said:
I would walk with caution. Probably for no reason. However at my line of work we would ship you a tested unit and have you call us with a support ticket number. Maybe on a direct line with original tech who processed your original claim if the complaint was" sizable"
Click to expand...
Click to collapse
Oh I don't question the legitimacy of the exchange. The entire process was initiated by the Motorola Support Forum Manager... I just thought it was unusual.
Just for fun, I checked the warranty of the new unit and it's good until 6/2/2012.

roscoejackson said:
Oh I don't question the legitimacy of the exchange. The entire process was initiated by the Motorola Support Forum Manager... I just thought it was unusual.
Just for fun, I checked the warranty of the new unit and it's good until 6/2/2012.
Click to expand...
Click to collapse
I love when I swap units out and get a updated warranty to follow.
I do find that they actually met up at a location is weird. Maybe they are stepping up customer support when a consistently recurring problem hits their door. Maybe this is how bootloaders are unlocked?

still got motoblur? checked for available updates? the usual is this a rare handset test?

DarkRyoushii said:
still got motoblur? checked for available updates? the usual is this a rare handset test?
Click to expand...
Click to collapse
I would also like to know if their personal se is loaded. Or did they factory wipe for consumer usage.

**** that, i'm from portugal....how I change phone....**** motorola!

EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
Click to expand...
Click to collapse
LMFAO!! Wth?

EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
Click to expand...
Click to collapse
LMAO........That just made my day!
Sent from WinBorg 4G via XDA Premium

EclipseX said:
**** that, i'm from portugal....how I change phone....**** motorola!
Click to expand...
Click to collapse
it's not their fault you bought your phone in another country =P

I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.

tjp888 said:
I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.
Click to expand...
Click to collapse
it's one of the most viewed/commented topics on the Moto Support forum:
https://supportforums.motorola.com/thread/45510?tstart=0
I literally had 5 different handsets plagued by crappy voice quality. I was constantly asked to repeat myself because the other party could not understand me. This new handset sounds much, much better, and it's no placebo effect.
I'm happy to see Moto take a hands-on approach and fix this for me.. As for the other hundred people or so who complained on the forumm... like the kitty guy from Portugal (by the way, that **** cracked me up hard).. I don't blame him, though. Voice quality on my old sets were ****.

Their service center was crazy fast. 2 days and they sent it back via purolator.
That sounds like they went above and beyond for you. That is definitely good news!
Sent from my MB860 using XDA App

tjp888 said:
I wonder how prevalent this issue is? I have purchased 3 Atrix phones from AT&T for work and none of them have had this issue. Calls with them were very clear.
Click to expand...
Click to collapse
I love the voice quality also. No issues.
Sent from my MB860 using Tapatalk

OP, I am glad you got your voice quality issues corrected. I had voice quality issues on my previous to Atrix. Finally, after getting the third Atrix from a different Costco, the problem was gone. I made some recordings of the voice proble. I might post them later so everyone can know what we're talking about. Also, I had a bad led flash problem, where the LED (left one) would not stay on for longer than 20 secs. That's gone as well on this third unit. Now, if only all this other crap was gone as well.... lol

I bought mine from ATT less than one month ago and I am also having call quality issues and also one of the LEDs flicker or don't come on, do I just take it back to ATT and they will replace it or what do I have to do

k4zyn said:
I bought mine from ATT less than one month ago and I am also having call quality issues and also one of the LEDs flicker or don't come on, do I just take it back to ATT and they will replace it or what do I have to do
Click to expand...
Click to collapse
Yes, take it back to ATT. I believe its still within your return period to just exchange for a new one. If not, I think they may send it to Moto for repair. Tell them the voice call issue and the LED problem are well documented problems by Motorola and that you want a brand new device.
For the LED flashing problem, don't mention any flashlight apps. That's how I discovered my flashing problem, but once I mentioned that I was having problems with a flashlight app, the CS rep at the ATT store immediately said" OH. Sorry. We can't give support to third party apps." So instead of the flashlight app, pull up your camcorder app and turn the light on.
Hope you get your phone issues resolved!

I got my 3rd exchange yesterday. And I still have the garbled voice problem. Im definitely contacting moto. Thanks for the heads up.
Sent from my MB860 using XDA Premium App

roscoejackson said:
After posting on the Moto support forum over a month ago about how I'd been through 5 Atrix and all of them suffered from terrible voice call quality, I received a PM from the forum manager. That was a couple weeks ago. Moto actually arranged to give me a "tested unit" that was supposedly inspected by an audio engineer. It was without a box, battery, or cover. To me, this could just mean a refurb'd Atrix.
The weird thing, however, was that they requested my location and phone #, and after about a week I got a call from Moto guy who wanted to meet up to swap units. I met this dude in a ****ing shopping mall Starbucks, and we chatted for a few. His business card says something like "Motorola Service Trainer" or something along those lines. Wouldn't you figure they'd just mail me the new one rather than waste their employees' time? Bizarre.
TO THE POINT, the new unit is free of the muffled/garbled/****-ass voice call quality. My voice to other callers sounds 100 times more crisp and clear.
I wonder how many others got this same treatment from Moto? I know there are quite a few pissed off people out there with crappy voice quality.
Click to expand...
Click to collapse
Anyone who ever feels they need to badmouth Motorola needs to read this. They have always been customer-oriented and extremely helpful to anyone who buys their products (at least, in my limited experience anyway).

Ciloteille said:
I love when I swap units out and get a updated warranty to follow.
I do find that they actually met up at a location is weird. Maybe they are stepping up customer support when a consistently recurring problem hits their door. Maybe this is how bootloaders are unlocked?
Click to expand...
Click to collapse
yes that exactly what's gonna happen contact support say I've been threw five atrixs. And none of them had an unlocked bootloader I would like one with an unlocked bootloader please... I can see it now lol
Sent from my MB860 using XDA Premium App

[Q] Verizon LG G2 call quality?

Anyone else on Verizon (or any other G2 variant) having call quality issues? Phone was fine until today and then my voice calls started to 'digitize' randomly, almost like there is a short in the speaker. Hopefully its just some weird network thing and not my phone.

My quality of audio during calls is not good at all. But then, I only get 1-2 bars at home where I've used it so far. Ordered a VZN Network Extender, hope that helps.
(Having to pay $250 and use my own ISP to get decent connections is a whole other topic!)

gbeardmore said:
My quality of audio during calls is not good at all. But then, I only get 1-2 bars at home where I've used it so far. Ordered a VZN Network Extender, hope that helps.
(Having to pay $250 and use my own ISP to get decent connections is a whole other topic!)
Click to expand...
Click to collapse
Umm, you could have gotten one for $50 on ebay... I got one last year.

Gasaraki- said:
Umm, you could have gotten one for $50 on ebay... I got one last year.
Click to expand...
Click to collapse
Nope... Scouted Craigslist and eBay for a week. Not a one to be had on Craigslist, and no "Buy It Now" offers on eBay. All the eBay prices were above $150 for used ones, and bidding higher and higher.
I hadda have one NOW, as my wife works out of our home office and all IT matters fall on me to fix.
(And please don't go and post a link to a "good deal" now, my Verizon order will be here tomorrow and you'll just make me feel miserable... thanks!)

There is a bug that produces that screech/digital sound every so often I think. There was a thread discussing it but I can't find it now.

I got that same crackle/screech today on a few calls. One was in a voicemail I received, where I assume that would be a clear message. I turned the volume down, and that seemed to help a little, but it was too sporadic to tell. This was when I wasn't on speakerphone. Don't know if it would occur on speakerphone too. But music turned all the way up seems to be fine, so I'm thinking it was the VZ network. However, I had 4 to 5 bars during my calls. I have another week on my trial period, if it continues, I may exchange for another one.
Regards,
Mike

Many of us are experiencing this and talking about it on androidcentral. Thread "Poor call quality verizon g2". This site won't let me post the link. That's one of the threads.
I'm waiting on verizon network engineers to analyze my calls and get back to me. I love the phone but will return it assuming they say nothing is wrong with the network. My backup is Moto X but then some have mic problems and I had to return one over that too.

im having like a digitized sound quality too, like when they air those test messages over the TV it sounds sort of like that, thing is im on TMOBILE!!
anyone think its an issue with this phone itself? im about to run down to tmobile and try switching it or testing another one.

I have great quality on mine, but it does depend on where you are located and your signal. Poor signal kill battery and gets that digital sound. All phones are susceptible to that, not saying that lemons aren't out there, but in general if you have 3+ bars it should be fine. Less than that and it still should be fine, but could periodically digitize.

I posted a thing about this very issue as well along with others. Mine does it too but only on WiFi calling. It sucks if you ask me. I think I may return this phone.
Sent from my LG G2 using Tapatalk 4

Me and many other have been having call quality issue for a while.
Check the info on this thread:
http://forums.androidcentral.com/lg-g2/314167-poor-call-quality-verizon-g2.html

synplex said:
Me and many other have been having call quality issue for a while.
Check the info on this thread:
http://forums.androidcentral.com/lg-g2/314167-poor-call-quality-verizon-g2.html
Click to expand...
Click to collapse
Didn't mean to thank you. Lol. But you and six other don't add up to many. But sad that you guys are having such issues. Sounds like a bad batch because all reviews reported good-excellent call quality. And there doesn't seem to be a uproar going on just a few seems less than a 100 so far who are having such issues.
Sent from my VS980 4G using XDA Premium 4 mobile app

Also are you in an area where you have 3g at least? Using other carriers towers can do that. Turn off all roaming and if you cannot get bars it's not VZNs fault. If you do then VZN needs to update the towers. Some mom and pop cdma carriers lend their towers for a small fee which is how vzn got its coverage.
Sent from my VS980 4G using XDA Premium 4 mobile app

Bad outgoing voice / good incoming voice
My problem is that others complain that they can't hear me on either the phone microphone or a handsfree boom mic. I had no problems with my rezound.
The sound coming from the speaker is fine---no digitization---and sounds great. Anyone else receive complaints from the person they are speaking too?

I have snap, crackle, and pop issue from time to time as well. I have had it both while on wifi and on 4G, but not on every call....

Voice Enhancement Fix
There is a voice enhancement option during calls if you press the menu button. I think it uses the top mic to do noise cancellation in noisy environments. Has anyone tired to fix the problem using this?

Froeleaf said:
There is a voice enhancement option during calls if you press the menu button. I think it uses the top mic to do noise cancellation in noisy environments. Has anyone tired to fix the problem using this?
Click to expand...
Click to collapse
My Sprint LG G2 has been experiencing the clipping/chirping sounds since I got the phone. At first I thought it was my home phone since we use VoIP. But the problems started happening on all callers the more I used the phone.
My Voice Enhancement was actually unchecked. For the heck of it, I checked it and will see if that changes anything, but most people say it gets slightly better unchecked.

usnret04 said:
My Sprint LG G2 has been experiencing the clipping/chirping sounds since I got the phone. At first I thought it was my home phone since we use VoIP. But the problems started happening on all callers the more I used the phone.
My Voice Enhancement was actually unchecked. For the heck of it, I checked it and will see if that changes anything, but most people say it gets slightly better unchecked.
Click to expand...
Click to collapse
Just bought my wife this phone on sprint and she had this problem and her replacement has the same issue.
My note 3 had this same exact issue on 4 different replacement phones. Samsung issued a update 2 weeks after release to fix the garbled snap crackly calls. I don't think I have much faith in LG to issue a fix. Their track record sucks
Sent from my SM-N900P using xda app-developers app

[Q] LS980 sprint call qualtiy tricky at times.

I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.

Joker of Jesters said:
I picked up my G2 a few days ago at Best Buy and I didn't have any problems with it until I started to notice on calls at times the audio coming in would get distorted for a second and go back to normal even though I have fairly good signal. I'm asking if i should take it back and get a new one or if this is something known about or maybe a software issue.
Click to expand...
Click to collapse
I have also been wondering the same thing.
It has been spotty for me. People cant hear me, I cant hear them etc.
I think I might get it exchanged for a new 1. Im still within my return period. If it happens again I will go to the N5 or something. I really like this phone tho..
Sent from my LG-LS980 using XDA Premium 4 mobile app
---------- Post added at 07:06 PM ---------- Previous post was at 06:59 PM ----------
I also just noticed a dead pixel and a little bit of light bleed. Im gonna have them send me a new 1 and go from there.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?

Darryjr said:
I am on my 2nd one and still having same issue. So a return might not help you. I have spent a lot of time on phone with sprint. They reset my network, hard and soft resets, and their answer is network issues. I get a popping and slight occaisional static on my end of call, other end hears me fine.. I have a 3rd seperate one besides my returned two and that one is fine. What I have noticed is if I roam, my calls are crystal clear, unfortunately I can't force a constant roam. I love the phone so I am gonna stick with it. Possibly the processor and sprint not behaving nicely? I am in the New York area, where are you guys?
Click to expand...
Click to collapse
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.

Joker of Jesters said:
I'm in the NC, Raleigh area a little out in the woods but I still get good coverage and popping would be exactly how I would describe the problem. I'm hopping I can fix it I'm really loving this phone.
Click to expand...
Click to collapse
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.

Darryjr said:
Try and see, if possible, when roaming, make a call and see if it clears up. That's the only time I have the same quality call as my HTC one.
Click to expand...
Click to collapse
will post results when I'm able to.

Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
Ill give it a shot now. Im in the MA area. I also get the weird pops and static on my end sometimes too. You think its software?
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am not an expert, but do read the forums a lot and a bunch of Verizon users had same issue and now sprint customers are starting with same problem. Both CDMA, so possibly, yes, software related.

All of you, Please call Sprint & make them aware so they can fix this. I already let them know as this is my 2nd one & it exhibits the same problems.

I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.

whouston.jr said:
I travel between Dorchester and Malden MA most often and I get the same issue. I tried all sorts of things. I did a chat with tech support and a phone call. They setup an appt for me in a corporate store and the tech just dismissed and imediately said it's a network issue with ALL of the newer Sprint phones. He mentioned the S3, S4 and of course the G2 (how convenient) as well as the Note 3. Mind you my daughter just got an S3 a month ago and her phone is fine. The tech just kind of left it at that but suggested he try a network reset with no guarantees of course. He also suggested I try roaming of a GSM carrier (he said we aren't charged for roaming). He also said if it does it when roaming then I should bring it back (I assume then he would actually do real troubleshooting. So I left the store and was in the area for about an hour and things got progressively worse. I ended up going back and the manager switched it out right away. So far the new one sounds pretty good. Time will tell.
Click to expand...
Click to collapse
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app

eyeisdasteve said:
What store did you go to?
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This was a problem with the note 3 when released on sprint as well "Problem:
*
Voice quality on a connected call is garbled, with intermittent popping, morphing, cracking." I found that a few minutes ago. Same exact issues, both phones have same processor, sprint sent out a patch and it resolved issue for those phones. I have called sprint and been to two stores, returned one, got another with same issue. People need to speak up to sprint forum on sprints site, so they realize we are having same issue and hopefully they fix it soon. CSR s in sprint are useless, a manager at a corporate store said to me " I haven't sold a g2 yet, so I can't justify problem you are having " [email protected]#$ng great answer. I wanted to punch her out of her chair. Hopefully we all can be at ease soon.

I went to the corporate store on Boylston St, near Copley. FYI, the tech that paid attention advised me that the tower near the Pru is having problems so don't walk that way and expect to use your phone. Not only will it sound like **** but you'll drop calls too.
So far with the replacement phone, I've only had the issue a couple times
Sent from my LG-LS980 using XDA Premium 4 mobile app

I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app

I am having the same sort of intermittent sound on my Verizon G2 as well. I never had that issue on any other phone before.

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
When.... now thats a mystery. Haha

I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app

fatboypup said:
I was just thinking my calls sound like crap on this handset but didn't want to admit it being I don't talk on the phone alot
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
We feel your pain..

eyeisdasteve said:
I was told today by someone higher up in the technical department that the issue is being investigated and should be resolved with a software update.
Sent from my LG-LS980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?

Joker of Jesters said:
I've called Sprint about the issue to let them know and I've called Geek squad because of my warranty with Best buy and Geek squad just told me to get it replaced and I think that's what I'm going to do, if it's something that can be fixed with a software update this one should act the same right?
Click to expand...
Click to collapse
I just had mine replaced yesterday because of a dead pixel and it is doing the same thing. So I would assume so.

Low signal on new note 3

Hello I'm new to this thread as I've been a HTC user forever.
I just got my note 3 last night and it seems that I have low signal every where in Los Angeles. I only have 1 or 2 bars. I didn't have this issue with my HTC Evo which always had 5 bars..
I don't think it's Verizon network but the phone. Does any one else experience this issue? Is there a fix to get better signal?
Sent from my SM-N900V using xda app-developers app

I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
Sent from my SM-N900V using Tapatalk

mjh68 said:
I haven't had signal issues with my note, but from all the reading on these forums. If you are having signal issues and your on the latest radios it's probably a hardware issue. Seems like there are some phones made in China and some from Korea with quality differences between them. Wait for others to chime in, but you might want to contact Verizon and get another phone sent.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
How can you check if yours was made in China or Korea?
I have the same problem, as do many. And it got way worse after the most recent update. See if you can get a replacement.
Sent from my SM-N900V using Tapatalk

After spending an hour on the phone with tech support they suggested I go in and exchange my sim card so I did. Well that didn't change the low signal. Does anyone know a fix for this?
Sent from my SM-N900V using xda app-developers app

Just to add my $0.02.. I had the exact same problem and I purchased original my phone close to release day. It didn't matter what I did, but I would drop signal or always have terrible signal even though I was close to a tower. I also had a wiggling home key as well. Eventually my proximity sensor died on the phone, which at that point I had enough with it. I went in and returned it under warranty after having it for a month and a half. The new phone I got now actually has an earlier build then my original (under battery it's dated), but I have no issues with it at all. It was factory re-certified, but it runs like a champ and has none of the signal problems my original did. So I think there is definitely some truth to the idea that some have better builds than others based on where they were manufactured. I would return yours without a hesitation under the manufactures warranty. Hope that helps!

Thanks for helping at this point I've returned it 3 times in 10 days. I've got two different build dates and all of them still have low signal issue and calls dropping.

Very Upset with Samsung.....and Sprint

I've owned a new Samsung device every year since the Galaxy S3. I've never been disappointed with Samsung like I was when HTC sold me their "greatest smartphone ever" in the Evo 3d. I've been left wanting more like with the Note 4, but never disappointed.
That all changed today. For those not aware, the Samsung Galaxy Note 7 has a major hardware issue. If you touch your phone at certain places on the bottom part of the device, it causes Bluetooth audio to skip like that Outkast cd you played way too often. You also can't use a magnetic car mount unless you put the plate as far up towards the top as possible.
I discovered this within 24 hours of having this phone. I know 8 people with the Note 7. 100% of them have the same problem. Everyone that they know with a Note 7 has the same issue. Just to be clear, I am a business owner who knows a decent amount about phones. I'm pretty tech savvy. If I went on an interview at Samsung for a Hardware Engineer position, I'd be laughed out the door in less than 60 seconds.
My point is that if I could catch this problem, Samsung certainly can and did. Which brings me to why I'm upset with Samsung. These devices were recalled. While not ideal for Samsung, what a great opportunity to fix the Bluetooth module while you make sure I'm not carrying around a time bomb. I got my replacement Note 7 two days ago (more on that later) and sure enough, it has the same Bluetooth issue!
Samsung, this is absolute neglect. If you tell me nobody was aware of this problem, you're lying. You rushed devices to a market in order to beat Apple, and you cut corners. Any real world testing would've quickly shown you these issues. You didn't have someone holding their phone while steaming audio over Bluetooth? I pray that you at least own up to this mistake and make it right.
Oh, I almost forgot about Sprint. They are supposed to make the inconvenience of swapping your recalled Note 7 for the one that won't explode, right? Wrong! I walked into Best Buy at 7pm was helped immediately, and didn't walk out until 10:30pm. Oh, and they close at 9pm. Why? Because Best Buy has to call Sprint to initiate the switch. Sprint kept this poor Best Buy rep on hold for 3 hours! When a Sprint rep finally answered, they said they initiated the transfer but they didn't actually do it. After another 15 minutes on hold, a Sprint rep had the nerve to cop an attitude with this very patient Best Buy employee who is now at work 90 minutes late because of Sprint!
This is how Sprint handles a 20 year customer with 4 lines. My friend went to 3 Sprint stores today to swap his recalled Note 7. Two of the stores had the phone but wouldn't give it to him because, "we need to sell these to paying customers. We can order you one and let you know when it comes in." This is complete garbage and I'm pretty sure illegal to refuse to swap a recalled device.
Bad look for Sprint and Samsung.

Yes I agree, Sprint poor customer service and handling of the Note 7 recall

Ive had horrible customer support from sprint as well. I went to the sprint store where i purchased my note 7 and they asked me to wait 5 days until new ones came in. I did as i was told and came back only to be told they cant give me a phone from their inventory, it needed to be ordered. They ordered it, i come back 3 days later to be told i have to go to the corporate store 30 miles from my home to pick up a new one and pay a second down payment of close to 300. Ive never had worse customer service. Especially for being with the company for 9 years.
Sent from my SM-N930P using XDA-Developers mobile app

I'm with you 100%. I've been with Sprint for 14 years and still find myself puzzled when I hit the poor customer service experience. I think this applies here. Insanity: doing the same thing over and over again and expecting different results. We are all insane

Odd....
I went to the corporate store and they cancelled my previous installment plan, refunded me what I spent, and then reprocessed it. No money ever left my card/hand. It was all cash based. I also ordered my wife's phone over the phone and they sent it out no problem.
Guess it's hit and miss with some.

The problem is there is no standard, each and every store is doing what they want, which equates to a poor customer experience for sprint

Glad someone created a thread like this lol. I ended up doing a phone replacement order for my note 7 over the phone with Sprint sales back on 9/11. Still til this day, no email updates. Called them this past Saturday and their still claiming 3-4 weeks backorder. Doesn't make sense why new customers who are ordering the note 7 online or by phone are receiving theirs in the mail already but us waiting on replacements due to the recall haven't. The way Sprint is handling this recall is ridiculous.
Sent from my SM-N930P using xda app-developers app

Where exactly is this mystery spot? I stream Pandora everyday when working out literally everyday and haven't had this issue. Im actually right streaming Pandora touching my phone all over like a perv trying to duplicate what you are experiencing. Im also using Beats Powerbeats 2 and i cant create any sort of Bluetooth skip. Ive touched, cupped, hell ive even layed on top of it and still streams flawlessly. If i get any closer with it i think we will be dating or at least produce the first cyborg........lol
Sent from my SM-N930P using XDA-Developers mobile app

bignibb said:
Where exactly is this mystery spot? I stream Pandora everyday when working out literally everyday and haven't had this issue. Im actually right streaming Pandora touching my phone all over like a perv trying to duplicate what you are experiencing. Im also using Beats Powerbeats 2 and i cant create any sort of Bluetooth skip. Ive touched, cupped, hell ive even layed on top of it and still streams flawlessly. If i get any closer with it i think we will be dating or at least produce the first cyborg........lol
Sent from my SM-N930P using XDA-Developers mobile app
Click to expand...
Click to collapse
I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
Sent from my SM-N930P using XDA-Developers mobile app

xbmoyx said:
I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
Sent from my SM-N930P using XDA-Developers mobile app
Click to expand...
Click to collapse
I have to say, I haven't had this issue either.

I had some skipping issues with my Jam Transit headset. Rebooting fixed.
Sent from my SM-N930P using XDA-Developers mobile app

xbmoyx said:
I also stream Pandora daily and haven't seen any skipping. Please clarify with a picture or video or something.
Sent from my SM-N930P using XDA-Developers mobile app
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=iMD87xbHb3k

hotspace said:
http://www.youtube.com/watch?v=iMD87xbHb3k
Click to expand...
Click to collapse
Are you sure it's not your Bluetooth device? And where exactly on the phone do you touch and it skips? I tried to recreate this problem and was mashing the bottom of my phone and nothing happens.
Sent from my SM-N930P using XDA-Developers mobile app

xbmoyx said:
Are you sure it's not your Bluetooth device? And where exactly on the phone do you touch and it skips? I tried to recreate this problem and was mashing the bottom of my phone and nothing happens.
Sent from my SM-N930P using XDA-Developers mobile app
Click to expand...
Click to collapse
Yup...it's not the Bose Speaker, or my Bose Headphones, or my Truck Sync or my Bose bluetooth adapter. They are all working perfectly with all of my other Bluetooth devices. It's the Note 7.
In safe mode, I can only test streaming audio from Google Music. As that is the only streaming service that I have music on that is available in Safe mode.
Frustrating for sure!!

I have the issue only in my ford taurus with sync. Not when using phone not when streaming. And not when touching the device specifically. Just playijg my downloaded music. I figured its the damn car it works well with my other bluetooth devices. As far as Sprint customer service. I would say most people who go in pissed off go in with an attitude and are rude as f*** to the rep like they broke the damn device or messed up the bill. Sure let me help you out while you hold this ???
Sent from my SM-N930P using XDA-Developers mobile app

Ive had my 7 for A week and I love it. Battery is slightly better then my 4. No issues...
Sent from my SM-N930P using XDA-Developers mobile app

Having issues here too. I have been on a "waiting list" in store for 3 weeks now. Called sprint a week ago and they assured me a replacement phone will be sent directly to me within 1-2 weeks, still no email that it has been shipped. I'm going to the store soon to complain in person. My phone has the same bluetooth issues you describe. The Note 7 is a beautiful phone but it lacks various features my old HTC M8 had. Considering going with an HTC 10. The only reasons I might keep the Note 7 is because of the 4k screen and S Pen, using it way more than I thought I would.

Same here. I was told by the store right after Samsung issued the official recall that I'd have one with 3-4 days and I am still on a store "waiting list" from the store I purchased this from. I have gotten a different answer from every corporate store I have called, and different answers from the customer reps online at sprint.com. The store told me I would be called once it was my turn to get my Note 7 replacement, yet I am STILL waiting. Sprint has done a horrendous job of having every corporate store being on the same page.
Also, I am having that bluetooth issue with choppy sound - my Note 4 did not do this at all. I am HOPING this new Note 7 will fix it or Samsung releases a fix for this.

mnhertz26 said:
I've owned a new Samsung device every year since the Galaxy S3. I've never been disappointed with Samsung like I was when HTC sold me their "greatest smartphone ever" in the Evo 3d. I've been left wanting more like with the Note 4, but never disappointed.
That all changed today. For those not aware, the Samsung Galaxy Note 7 has a major hardware issue. If you touch your phone at certain places on the bottom part of the device, it causes Bluetooth audio to skip like that Outkast cd you played way too often. You also can't use a magnetic car mount unless you put the plate as far up towards the top as possible.
Click to expand...
Click to collapse
This Bluetooth issue was the main reason why I returned my Note 7 and got the S7 Edge. Have you noticed when you search Google about this problem there's barely anything on it, at least nothing officially from Samsung anyway.
I was not aware of the magnetic car mount issue when using this accessory. What is the problem when using this accessory? Just wondering because my wife still has her Note 7 and she's been asking me about this particular accessory for her car..

Got my replacement note and Bluetooth still cuts out