S8 Locking up and restarting - Samsung Galaxy S8 Questions and Answers

New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.
Once I get it to respond, it's restarting.... Boooo
Any thoughts? Defective unit?

Wipe the phone and try again.

kartman_canada said:
New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.
Once I get it to respond, it's restarting.... Boooo
Any thoughts? Defective unit?
Click to expand...
Click to collapse
Did you restore from your old phone with Smart Switch? Sometimes Samsung's or third party apps can create version conflicts when they're moved over. BTW, where are you and what's the region of your phone?

Canada on Rogers...
The phone is obviously new and I'm coming over from an HTC. I did a fresh setup from scratch as I'm new to Samsung.
My phone did do a major update soon after turning on for the first time.

peachpuff said:
Wipe the phone and try again.
Click to expand...
Click to collapse
I can but it was new 12hrs ago... should wiping be needed at this point?

kartman_canada said:
Canada on Rogers...
The phone is obviously new and I'm coming over from an HTC. I did a fresh setup from scratch as I'm new to Samsung.
My phone did do a major update soon after turning on for the first time.
Click to expand...
Click to collapse
Did it ask you if you wanted to update or did it just do it?

kartman_canada said:
Canada on Rogers...
Click to expand...
Click to collapse
I wonder if it has anything to do with them (Rogers) botching the launch with the way they loaded the IMEI numbers? Go to the customer forum on Roger's website and see if any other customers are having similar issues.

peachpuff said:
Wipe the phone and try again.
Click to expand...
Click to collapse
The Phone Company said:
Did it ask you if you wanted to update or did it just do it?
Click to expand...
Click to collapse
That's a very good question. I was busy installing apps as I'm travelling tomorrow for work. Honestly, I dont remember it asking but I may have accidentally accepted. It certainly wasn't a big cautious ask, if there was a prompt.

Mine is doing the exact same thing
S8 plus, New setup

GuardianZX9 said:
Mine is doing the exact same thing
S8 plus, New setup
Click to expand...
Click to collapse
What carrier and country?

I'm getting the same problem on my S8 standard. Randomly, the screen will have some artefacts appear (nearly always on the bottom) then it just restarts. Happens in safe mode too so it doesn't appear to be an app causing it. Phoned Samsung and they told me to send it back to the retailers and ask for a replacement.
So that sucks. Besides on this forum I haven't seen anyone else talking about this, so I guess it's not a wide spread problem.

At&the in the US.
Received phone yesterday and used smart switch to transfer from my Samsung Edge phone. Everything was working great but now the screen is not working...frozen. it won't reboot, nothing works!

Verizon S8+ US
---------- Post added at 02:49 PM ---------- Previous post was at 02:45 PM ----------
For me it seems to be directly related to biometrics, if I have the fingerprint reader and face recognition enabled at the same time it locks up often.
Or iris scanner and fingerprint reader both enabled I get lockups.
It will get stuck on the always on screen, yippy can press the home button and feel the haptic feedback but nothing happens.

s8 plus retart
kartman_canada said:
New S8 today... I was pumped but I'm starting to get concerned. I've tried with AOD on and off but if I pocket the device and walk around a bit it seems not to want to wake up and bring me to the lock screen.
Once I get it to respond, it's restarting.... Boooo
Any thoughts? Defective unit?
Click to expand...
Click to collapse
the exact same problem is happening to my new s8 plus as well... even had T-Mobile send me another.. same issue with that too... AOD goes dim.. phone becomes unresponsive and then restarts. already did this 3 times today.. tried turning of OAD.. no luck.. I did notice that it happens a lot when I put phone in pocket.
---------- Post added at 10:17 AM ---------- Previous post was at 10:14 AM ----------
BarryH_GEG said:
Did you restore from your old phone with Smart Switch? Sometimes Samsung's or third party apps can create version conflicts when they're moved over. BTW, where are you and what's the region of your phone?
Click to expand...
Click to collapse
I restored both phones using smart restore.. could it be that I have to manually restore my phone? ie.. install each application seperately

I dont think smart restore is the issue, it has something to do with the lock/AOD screen and power save.
It is getting stuck in some low power state and its not coming back.
I have tested with multiple fresh installs and the issue persists.
I am on my second Verizon S8+ and still having the issue.

Same here .. 2 units.. s8plus on tmobile... decided to factory reset.. didn't install any sofware.. had on wireless charger.. while watching tv I noticed my phone scree n turn on... damn thing just restarted!! Samsung says to run in safe mode to eliminate 3rd party software conflicts.... REALLY?

Mine never restarted or locked up, so must be something particular. Interesting theory about fingerprint and iris scanners conflicting: Once I set up fingerprint, I can't get iris scan to work at all.

pete4k said:
Mine never restarted or locked up, so must be something particular. Interesting theory about fingerprint and iris scanners conflicting: Once I set up fingerprint, I can't get iris scan to work at all.
Click to expand...
Click to collapse
Not true I have them both enabled and can you them however I feel.
Sent from my SM-G950F using Tapatalk

You guys that are having issues...
Do you have a Micro SD in the phone?

Yes.. i have max 256

Related

[Q] Is it Phone Issue or OS issue

Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
ph00ny said:
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
Click to expand...
Click to collapse
Thanks for your reply. Then this must be phone issue. I'll take it to the Samsung service center , let's see what they have to say.
Sounds like a defective phone. Mine doesn't behave like that.
Sent from my GT-N7000 using Tapatalk
I've had my Note for 2 weeks, never once has it froze.
100% you have a defective phone, take it back to Samsung service/repair centre.
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
ohmyigod said:
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
Click to expand...
Click to collapse
Yup its a phone issue. My SGN hasnt had any issues yet. I am also using go launcher & added a couple of mods but not a single freeze in past 1 week.
Touch wiz on SGN is laggy compared to other versions.
These things happen to me when I try overclocking / undervolting too much but not on stock firmware. Looks like a defective device.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
Try to flash a new firmware and check the problem again.
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
ChodTheWacko said:
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Click to expand...
Click to collapse
As I had mentioned this is my 1st Android phone (and expensive one ), so I am not very adventurous with it at the moment.
I had downloaded following apps from Android market.
1. 3G Watchdog
2. Lookout security and Antivirus
3. etc
After my 1st major experience with Screen freeze, I performed hard reset and had performed updates for Flash, Google Maps. That's it. Still I found my phone freezing from time to time. There were no custom ROM or widgets on my phone.
BigQ said:
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
Click to expand...
Click to collapse
I had not put SD card. 16GB is enough for me
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
ohmyigod said:
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
Click to expand...
Click to collapse
hi ...im also facing the same problem as u...any update from samsung for ur phone?
I'd resist installing any security or anti virus apps.... Too intrusive and always running in the background.
Sent from my GT-I9000 using xda premium

screen sensitivity too high!

Can this be reduced?
Using this phone is near impossible (browsing, ex) without so many false touches!
This has to be fixed.
No root = no build.prop edits.
Anyone know of a solution?
May have to keep my Note 5.
I've noticed that the screen is crazy sensitive. It's almost like i didn't even touch it yet and an app will open or the screen will swipe... Interested if there is any was to adjust it a bit as well.
At first I thought this was just a subjective thing that random people were experiencing but last night I was playing monkey King escape and it kept swiping me to the side when I would swipe up and vice versa. Also getting random clicks when scrolling through menus and webpages... And I'm using cases so it's not edge sensitivity. As much as I like everything else about this phone I can't deal with something as basic as that going wonky on me for this amount of money.
cpufrost said:
Can this be reduced?
Using this phone is near impossible (browsing, ex) without so many false touches!
This has to be fixed.
No root = no build.prop edits.
Anyone know of a solution?
May have to keep my Note 5.
Click to expand...
Click to collapse
I'm having the exact same problem. It's very frustrating. It is difficult to do anything without unintentional opening apps and links. I'm hoping this is a software issue that can be resolved with a firmware update. If I cannot find something where Samsung acknowledge this issue before my 14 day return period is over. I may just have to go back to my S6. That's a shame because I really love everything else about this phone. There is a discussion about this issue here. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-touchscreen-overly-t3326936
I experienced the same problem when using without a case. But with my case on, no issues at all. I have a Spigen neo-hybrid case if it matters to anyone and love it.
dazednconfused said:
I experienced the same problem when using without a case. But with my case on, no issues at all. I have a Spigen neo-hybrid case if it matters to anyone and love it.
Click to expand...
Click to collapse
Daze I see you also have/had a S6 Edge. Did you have any issues with the screen sensitivity on the S6 Edge? The S7 is my first Edge phone. Thanks.
Eddie Hicks said:
Daze I see you also have/had a S6 Edge. Did you have any issues with the screen sensitivity on the S6 Edge? The S7 is my first Edge phone. Thanks.
Click to expand...
Click to collapse
The S6 definitely wasn't as sensitive as the S7 without a case, but I kept the same model of case on my S6 as well. I tried using the S7 around the house without a case and it definitely is touchy. No issues with the case on though.
dazednconfused said:
The S6 definitely wasn't as sensitive as the S7 without a case, but I kept the same model of case on my S6 as well. I tried using the S7 around the house without a case and it definitely is touchy. No issues with the case on though.
Click to expand...
Click to collapse
Thanks for the reply. I do have a Spigen Air Cushion Ultra Hybrid case. It does help with the edge but I have an issue with the entire screen being over sensitive. I don't have that problem with my S6. Apparently I'm not the only one. It's even mentioned in a couple of reviews. I'm just hoping that it is resolved in a firmware update.
Eddie Hicks said:
Thanks for the reply. I do have a Spigen Air Cushion Ultra Hybrid case. It does help with the edge but I have an issue with the entire screen being over sensitive. I don't have that problem with my S6. Apparently I'm not the only one. It's even mentioned in a couple of reviews. I'm just hoping that it is resolved in a firmware update.
Click to expand...
Click to collapse
I'm getting that same case!
yeah, I think a firmware update should fix that sensitivity and bring it down a tad. Not sure if all variants (Sprint, T-Mobile AT&T?) have it set this high or if it's just Verizon. To me, it's not like a dealbreaker or anything, but ideally I would like it lowered some.
I have the same issues with extra screen sensitivity, so does my wife's regular S7. Actually when typing responses on this forum, I often hit the wrong thng on my SwiftKey keyboard on accident and it closes out everything lol. Then I have to start over. I'm not even sure how the heck it's happening.
Sent from my SM-G935V using Tapatalk
The S6 Edge+ was nearly flawless.
Tapatalk browsing on this (S7 Edge) makes me want to throw the damn thing! LOL
Maybe this is Samsung's answer to TW lag. Just like in the old days (I'm talking i486 w/ Win 3.1 LOL) of making the mouse tracking fast to make the computer feel faster.
Just posting to say my screen is too sensitive as well. I fixed some false presses with a case, but still regular scrolling and clicking can be hit or miss if I'm hovering too close to the screen.
I've noticed this also, trying keeping your finger not so close to the screen when using it lol.
I found a solution for my over sensitive screen
I really feel stupid for my last post. I should have not jumped the gun so soon. I should have given it some time. Anyway after working great for the hours as I played around with the phone yesterday the over sensitive issue has returned today though not quite as bad as before. I just left a local Verizon corporate store to make an exchange. The problem is they do not have any S7 Edge's in stock nor have they ever received any S7 Edge's in their shop. Almost 2 weeks since the official release and not one Edge phone. They did have the regular S7 in stock and I considered switching to one. I also had my S6 with me and considered re-activating it. I ended up leaving with my Edge. I pre-ordered my Edge online and have one more day to decide to send it back or not. Sorry if anyone used that Verizon repair assistance and it didn't work. I meant well.
I called Verizon tech support today in regards to the screen sensitivity issue. He first had me boot in safe mode to see if the problem was present without any user installed apps. Problem still existed in safe mode. He suggested that I run the Verizon repair assistance to see if reflashing the firmware would help. He emailed me the link to the website. I didn't think that it would work but I figured I would give it a try. If it didn't work I was going to take the phone to the local Verizon corporate store for an exchange and maybe even switch to the regular S7. To my surprise it actually worked. My phone's screen is normal now. I'm still in kind of disbelief because it is such an enormous difference. Before flashing, just barely touching the phone would open apps. Scrolling on websites would open links. Now it only happens when I intentionally tap apps and links. The repair assistance is easy to use. It backs up your apps and settings and restores everything for the most part when it's done. When the phone first boots up it starts the setup wizard. When it gets to the part where it ask to restore backups from the cloud I wouldn't let it because it wasn't yet connected to wifi. I learned the hard way what happens when your phone installs a complete backup on data and repair assistant re-installs a backup and settings. Anyway the program will tell you when you have to make manual selections during the process like what USB connection to choose. I don't know if this will work for everyone but it definitely worked for me. I'm going keep testing it though in case the issue returns. I have only 2 days to return the phone for a new replacement if necessary. Here is the link to the repair assistance website.
http://www.verizonwireless.com/support/knowledge-base-80201/
Click to expand...
Click to collapse
Eddie Hicks said:
I called Verizon tech support today in regards to the screen sensitivity issue. He first had me boot in safe mode to see if the problem was present without any user installed apps. Problem still existed in safe mode. He suggested that I run the Verizon repair assistance to see if reflashing the firmware would help. He emailed me the link to the website. I didn't think that it would work but I figured I would give it a try. If it didn't work I was going to take the phone to the local Verizon corporate store for an exchange and maybe even switch to the regular S7. To my surprise it actually worked. My phone's screen is normal now. I'm still in kind of disbelief because it is such an enormous difference. Before flashing, just barely touching the phone would open apps. Scrolling on websites would open links. Now it only happens when I intentionally tap apps and links. The repair assistance is easy to use. It backs up your apps and settings and restores everything for the most part when it's done. When the phone first boots up it starts the setup wizard. When it gets to the part where it ask to restore backups from the cloud I wouldn't let it because it wasn't yet connected to wifi. I learned the hard way what happens when your phone installs a complete backup on data and repair assistant re-installs a backup and settings. Anyway the program will tell you when you have to make manual selections during the process like what USB connection to choose. I don't know if this will work for everyone but it definitely worked for me. I'm going keep testing it though in case the issue returns. I have only 2 days to return the phone for a new replacement if necessary. Here is the link to the repair assistance website.
http://www.verizonwireless.com/support/knowledge-base-80201/
Click to expand...
Click to collapse
Please keep us up to date on this over the next couple days. If this is the fix it seems too good to be true! Also, do you mean when you said - you learned the hard way about letting it restore the backup via data instead of wifi - that the restore simply eats thru a ton of data? Or was that some other meaning? My home wifi is slow as crap compared to LTE so I don't know if I have the patience to wait for a full restore on my wifi lol.
Sent from my SM-G935V using Tapatalk
Eddie Hicks said:
I called Verizon tech support today...
Click to expand...
Click to collapse
Ok I did this and since I don't have much on my phone I chose NOT to back it up.
It downloaded a big file (the latest fully updated ROM, presumably) so if you don't have a fast connection this may take some time. We were getting good speed so it only took a minute or two.
It does seem to be better.
It needs to settle in before the jury's out.
Definitely worth the set up as new if it turns out to be the solution.
It was driving me nuts.
mwshows said:
Please keep us up to date on this over the next couple days. If this is the fix it seems too good to be true! Also, do you mean when you said - you learned the hard way about letting it restore the backup via data instead of wifi - that the restore simply eats thru a ton of data? Or was that some other meaning? My home wifi is slow as crap compared to LTE so I don't know if I have the patience to wait for a full restore on my wifi lol.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
See my update on my original post please. As far as the data issue, I purchased my S6 last November from Best Buy. They set everything up in the store as far as my Verizon and Samsung registration. On the way home unbeknownst to me the phone was restoring all of my dozens of apps from a backup on Verizon. I was in my car with no wifi and I didn't realize what was happen until I received a text message from Verizon informing me that I was almost out of data. I shut off mobile data right away but I had very little left at that point. Apparently downloading loads of apps eats a lot of data.
I have sensitive S6 (it may be similar to other S)
This suggestion is from somebody else but it worked for me.
try this:
setting | personal | accessibility | dexterity | press and hold change it from 0.5 to 1.0
Changing that setting didn't work.
This phone is useless IMO for browsing in most apps. Every time I touch to scroll where there's an item that's clickable it selects it. VERY annoying. NEVER had this before in any device. Methinks this is going back.
I hit the twitter or Facebook link in posts when scrolling occasionally but it's few and far between.

Recent apps and back buttons

Mine are not lighting up and not working. I have done various resets and things would be back to normal, but that has stopped now. Have made enquiries and people are saying it's the Google app and you have to disable it then enable, but that doesn't work either. Has anyone else had this issue? Factory resets were advised in other threads but did not work. I'm getting so many bugs on this phone that it's starting to piss me off
Have you tried initializing in smart switch. Or using odin to flash the latest firmware?
qwewqa said:
Have you tried initializing in smart switch. Or using odin to flash the latest firmware?
Click to expand...
Click to collapse
I''ll give that a try as that seems to be the only option left apart from returning it.
Gave it a try x 2 and it initially appears to work. Then installed some apps and it reverted back. Tried again, and tried setting up as a new phone, same thing. This phone has to be the most disappointing smartphone I have ever had. Permanent bugs, poor sound. Should have waited for the HTC 10.
In Accessibility Settings check if "One touch mode" is enabled. Disable it.
themissionimpossible said:
In Accessibility Settings check if "One touch mode" is enabled. Disable it.
Click to expand...
Click to collapse
Don't have one touch mode anywhere . This phone is really beginning to piss me off. Surely a replacement can't have as many bugs as the one I have. Samsung Internet hardly ever works, the settings I save never save and now this. i'm thinking Samsung rushed this out.
Maybe it's called "Single touch mode" or something similar, I'm translating from Italian...
themissionimpossible said:
Maybe it's called "Single touch mode" or something similar, I'm translating from Italian...
Click to expand...
Click to collapse
Thanks for your help but I cannot find anything relevant on the phone or by Google.
mightywhites29111971 said:
Thanks for your help but I cannot find anything relevant on the phone or by Google.
Click to expand...
Click to collapse
Have you tried the app called galaxy button lights? It might fix the problem.
Heres a link: https://play.google.com/store/apps/details?id=com.notquiteinsane.galaxybuttonlights
Also check to see if you have powersaving enabled. When enabled the recent and back keys do not illuminate.
amar95353 said:
Have you tried the app called galaxy button lights? It might fix the problem.
Heres a link: https://play.google.com/store/apps/details?id=com.notquiteinsane.galaxybuttonlights
Also check to see if you have powersaving enabled. When enabled the recent and back keys do not illuminate.
Click to expand...
Click to collapse
Thanks, have just tried it, doesn't work or do anything I'm afraid
mightywhites29111971 said:
Thanks, have just tried it, doesn't work or do anything I'm afraid
Click to expand...
Click to collapse
I think your only option is to get a replacement then. Hope you get a working one becuase this really is a great phone.
So people say but I have had nothing but problems with it. The sound quality is poor, it never saves my settings and I had to pay £200 to replace the screen whilst out jogging. I didn't drop it, it was in my arm strap for the entire 2 mile jog back from the gym. I'd love to swap it for a HTC 10 as I had the M7 and M8 and they were great phones and I didn't have any issues with them.
mightywhites29111971 said:
So people say but I have had nothing but problems with it. The sound quality is poor, it never saves my settings and I had to pay £200 to replace the screen whilst out jogging. I didn't drop it, it was in my arm strap for the entire 2 mile jog back from the gym. I'd love to swap it for a HTC 10 as I had the M7 and M8 and they were great phones and I didn't have any issues with them.
Click to expand...
Click to collapse
You must have just got a faulty one. I have had mine since it was released here in the uk and have not had a single problem with it other than the occasional reboot but thats acceptable and is just in the nature of Android. I would try a replacement but if you prefer you could sell it and put what ever you get towards a htc 10.
mightywhites29111971 said:
Mine are not lighting up and not working. I have done various resets and things would be back to normal, but that has stopped now. Have made enquiries and people are saying it's the Google app and you have to disable it then enable, but that doesn't work either. Has anyone else had this issue? Factory resets were advised in other threads but did not work. I'm getting so many bugs on this phone that it's starting to piss me off
Click to expand...
Click to collapse
Is powersave mode on?
I've taken it to Samsung on Oxford St, London. After waiting 90 mins a member of staff tried the buttons and then said they will have to send it away for repair and it will take 7-8 days. Then instead of posting it back to me I have to go back to Oxford St and presumably have to wait the same time to get it back. Shambolic customer service.

Ghost touches near the volume up and down buttons

I have 2 PH-1s one of them has this random issue that Essential support says is software related.
Would appreciate input from fellow owners
https://youtu.be/61TOTt7iERk
Sent from my PH-1 using Tapatalk
I had this happen to me today after the Oreo update, but it was perfectly fine with stock 7.1.1
Anyone else seeing this?
I have noticed ghost touches as well following 8.1 official update. They now happen about 1-2 times per day. Nothing changed from before except OS version. Didn't have this issue on the beta either.
Turning the screen off and back on fixes it temporarily, but it comes back.
FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.
I also got in touch with Essential support a few days ago for the second time. I can tell their support is from the US which I appreciate in a company, but this phone is agitating and their troubleshooting makes it worse. All manufacturers from Apple to Samsung may make you jump through these hurdles but it's same issues with this phone. I believe they know it. So why waste my time asking about water damage and drops? Come on. I'm going to do a hard reset since I took the latest update but have already switched back to my s8 as my DD. I'll check if turning the screen off and back on again fixes it. Even if it's briefly I could maybe live with doing that. I couldn't get any letters to register when typing a text in the standard messaging app.
I bet the issue has something to do with the hardware. Ceramic and titantium? I know my reception is so much worse when Sprint's network is being put to the test on the highways with the Essential when compared to the s8. It may just end up being the perfect media player in the car. 128GB of music and use it as the Waze/Google Maps device...
coolmaster121 said:
FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.
Click to expand...
Click to collapse
Good to hear. In Canada we don't have that option. Let us know when f the problem is fixed or if it happens again. Like I said in my case the issue really started on Oreo 8.1.
Could grip detection have something to do with this?
sam2c said:
Could grip detection have something to do with this?
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No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.
dhorgas said:
No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.
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Exactly... It keeps occuring more often than not.

Smart Lock

Smart Lock has always been kind of hit or miss but it seems worse on this phone. Is anyone else having problems with keeping the phone unlocked at a trusted location? Some days it works and some days it doesn't. Seems to have a mind of it's own.
Also, one thing I've always hated about it is it relocks itself at a trusted location if you don't use the phone for 4 hours. Is there anyway to adjust this? Kind of stupid for it to lock itself at my house while I'm sleeping and then the smart unlock doesn't work again until I leave and come back (sometimes).
You could give Bixby routines a shot
vintagerock said:
Smart Lock has always been kind of hit or miss but it seems worse on this phone. Is anyone else having problems with keeping the phone unlocked at a trusted location? Some days it works and some days it doesn't. Seems to have a mind of it's own.
Also, one thing I've always hated about it is it relocks itself at a trusted location if you don't use the phone for 4 hours. Is there anyway to adjust this? Kind of stupid for it to lock itself at my house while I'm sleeping and then the smart unlock doesn't work again until I leave and come back (sometimes).
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I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?
nugzo said:
I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?
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So you essentially use 4 locations to surround the actual location you want to stay unlocked at? I could try that.
Any solution for having it remained unlocked when you don't use phone for awhile like overnight?
nugzo said:
I feel the opposite. s8+, Note 8 and s9+ always gave me trouble. So far the 10 has worked every time. I add multiple locations by dragging the pin half way from the middle to the outer circle in 4 directions. Habit i got in to with previous phones because smart lock never worked. Maybe calibrate the GPS?
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Click to collapse
Same boat as you, my S8+ was horrible at keeping the phone unlocked with smartlock while i was home. With this S10+, thankfully no issues so far but I do like your approach of doing multiple coverage areas of the same spot.
dansan382 said:
Same boat as you, my S8+ was horrible at keeping the phone unlocked with smartlock while i was home. With this S10+, thankfully no issues so far but I do like your approach of doing multiple coverage areas of the same spot.
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I havent checked to see if good lock routines are working in pie yet. if so i'll use that. It'll keep it unlocked by wifi instead of gps. much more reliable, 100%
---------- Post added at 10:32 PM ---------- Previous post was at 10:31 PM ----------
vintagerock said:
So you essentially use 4 locations to surround the actual location you want to stay unlocked at? I could try that.
Any solution for having it remained unlocked when you don't use phone for awhile like overnight?
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Click to collapse
no. i just say ok google in the morning to wake it. my good morning reply only shows search results now instead of my programmed routine interaction - Time, weather, calender, commute, then the news. Does ok google- good morning or good night work for you or anyone?
nugzo said:
I havent checked to see if good lock routines are working in pie yet. if so i'll use that. It'll keep it unlocked by wifi instead of gps. much more reliable, 100%
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I use it and it works great actually. It knows when I'm home, at work, and in my truck. Hasn't been incorrect yet.
Outbreak444 said:
I use it and it works great actually. It knows when I'm home, at work, and in my truck. Hasn't been incorrect yet.
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Smart lock or good lock routines?
nugzo said:
Smart lock or good lock routines?
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Bixby Routines actually

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