Notice to T-Mobile jump users (water sensor on battery) - LG V20 Questions & Answers

I thought this might be useful for anyone who wants to trade their phone in the future using the jump program.
I am sure many of you don't realize but the batteries actually have a moisture indicator on the top of the battery by the pins (it's a white circle).
T-Mobile will not honor a jump if this sensor is tripped (the indicator turns pink/purple). I was lucky and the guy I was dealing with told me if I had another battery that didn't have the sensor tripped I could still trade it in. Luckily I got the extra battery when I bought my v10.
I am pretty sure normally they would not allow this and I just got a nice employee but for those of you looking to jump in the future make sure the circle is white to avoid any problems in the future.
The funny thing about this situation is the phone had never been exposed to water and I actually think it got triggered when I had the spare battery in my back packet and somehow got water on the back of my pants. This makes me wonder if that's why the v20 charge kit includes a protective case for the spare battery.
Sent from my LG-H918 using XDA-Developers Legacy app

evo4g63t said:
I thought this might be useful for anyone who wants to trade their phone in the future using the jump program.
I am sure many of you don't realize but the batteries actually have a moisture indicator on the top of the battery by the pins (it's a white circle).
T-Mobile will not honor a jump if this sensor is tripped (the indicator turns pink/purple). I was lucky and the guy I was dealing with told me if I had another battery that didn't have the sensor tripped I could still trade it in. Luckily I got the extra battery when I bought my v10.
I am pretty sure normally they would not allow this and I just got a nice employee but for those of you looking to jump in the future make sure the circle is white to avoid any problems in the future.
The funny thing about this situation is the phone had never been exposed to water and I actually think it got triggered when I had the spare battery in my back packet and somehow got water on the back of my pants. This makes me wonder if that's why the v20 charge kit includes a protective case for the spare battery.
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What did you jump to?

gharris040604 said:
What did you jump to?
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I went from the v10 to v20, just noticed the v20 has the same indicator. Figured I'd let people know.
Sent from my LG-H918 using XDA-Developers Legacy app

evo4g63t said:
I went from the v10 to v20, just noticed the v20 has the same indicator. Figured I'd let people know.
Sent from my LG-H918 using XDA-Developers Legacy app
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its litmus paper 99% of phones have them.. theres more then that one on the phone tho, its just the att rep being incompetent.
The indicator is not proof of damage but a indicator for a rep to look further for damages especially liquid.
In my stores, we would open your phone infront of you and show you the corosion and damage from liquid if any, if not we would continue as normal.
Look above your SD card slot, theres one on the back housing near the bottom right of camera, and i dont doubt there is another 2 more of them on the inside near charger and near the top also... If i disasemble my phone soon ill take photos of the other areas they have them..
but yeah... Its supposed to just be a tool for the rep to know to look harder, the battery can change colors from a sweaty hand touching that spot, its just litmus paper.

Team DevDigitel said:
its litmus paper 99% of phones have them.. theres more then that one on the phone tho, its just the att rep being incompetent.
The indicator is not proof of damage but a indicator for a rep to look further for damages especially liquid.
In my stores, we would open your phone infront of you and show you the corosion and damage from liquid if any, if not we would continue as normal.
Look above your SD card slot, theres one on the back housing near the bottom right of camera, and i dont doubt there is another 2 more of them on the inside near charger and near the top also... If i disasemble my phone soon ill take photos of the other areas they have them..
but yeah... Its supposed to just be a tool for the rep to know to look harder, the battery can change colors from a sweaty hand touching that spot, its just litmus paper.
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Interesting information thanks! I am on T-Mobile.
When I jumped they only looked at the battery one I suppose they didn't want to spend time to look at the other indicators and the battery was the easiest one to look for. Hell my rep didn't even turn on the phone.
I find it pretty silly they come to the conclusion it's been wet based on these papers, theorically humidity could change the color right?
Sent from my LG-H918 using XDA-Developers Legacy app

My indicator on my galaxy note 4 under the battery changed color and I never got that phone wet. Very humid in Houston, TX though especially in a pocket.

@rbiter said:
My indicator on my galaxy note 4 under the battery changed color and I never got that phone wet. Very humid in Houston, TX though especially in a pocket.
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Yup. Humidity trips them most of the time. Even having the phone in the bathroom while taking a really hot shower (steam) can do it.

Thanks for the information ill have to be a little bit more careful with my phone now since i am having some minor issues with it.

Related

water damage indicators?

where are the water damage indicators on the droid x (i heard there were 2 or 3)?
also, what are they supposed to look like before and after water. I see the main one under the battery cover is white with red Xs. I heard that water damage should make it all red, but a verizon rep told me the phone suffered water damage so I'm kinda lost right now...
thanks for the help!
The two that I know of are: one on the battery itself and one on the bottom left of the battery compartment. Both are white with red X's. On them. I am unsure if there are more than that or what color they turn when they get wet. I would say red or pink.
Sent from my DROIDX using XDA App
gobbles23 said:
The two that I know of are: one on the battery itself and one on the bottom left of the battery compartment. Both are white with red X's. On them. I am unsure if there are more than that or what color they turn when they get wet. I would say red or pink.
Sent from my DROIDX using XDA App
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They turn bright pink/red as a solid color.
OP, if it still has the lines on it with a white background, then the rep was wrong and should still warranty your phone. Unless they are saying that all 4 of my phones have water damage, one of which I haven't even fully charged yet because I just took it out of the box 20 minutes ago.
ok thanks guys. I noticed the one on the battery is gone (it peeled off when I was taking the battery out one time, not realizing what it was), but that wouldn't be causation for them not to replace it if the main one on the phone is fine and dry, right?
Shouldn't, I mean you might be responsible for the battery but they should replace the phone
Sent from my DROIDX using XDA App
They may still not replace it until you get a new battery. Never had an issue with just the battery. I would explain the situation and see what happens.
Sent from my DROIDX using XDA App
ttereve said:
ok thanks guys. I noticed the one on the battery is gone (it peeled off when I was taking the battery out one time, not realizing what it was), but that wouldn't be causation for them not to replace it if the main one on the phone is fine and dry, right?
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Even if the battery water damage indicators is off, we still consider the phone as water damaged by default. Try getting a new battery in your phone and then take it back.
~VZW Retail Sales Rep~​
dr154 said:
Even if the battery water damage indicators is off, we still consider the phone as water damaged by default. Try getting a new battery in your phone and then take it back.
~VZW Retail Sales Rep~​
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So if I return it with the extended battery they sold me (which I just planned on returning) they would let me keep it right? then I could just slap in the original battery and return the extended after I get a new phone.
ttereve said:
So if I return it with the extended battery they sold me (which I just planned on returning) they would let me keep it right? then I could just slap in the original battery and return the extended after I get a new phone.
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In a sense yes... Gl pal
just an update: I took it to the verizon store but they were all out of DXs so they are gonna mail me one as soon as its avaibile (7-10 days ugh)
just out of curiosity, what happened to your phone?

[Q] Glass back shattered

Having just come off the phone to my Network, I'm worried about my choice of Nexus 4. My first one I have had less than a week and this morning the back glass went ping whilst it was sitting on the sofa doing nothing, the entire back just shattered all on its own.
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter. I was offered an alternate phone, but I actually like the Nexus so am giving it another go. Has anyone else experienced anything similar?
I'm used to charging my phone overnight whilst in bed as I don't feel this is excessive over charging????
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
It's the heat, do you live in a child country, or keep the ac low? Since the glass is thick, the temperature gradient between the two sides causes expansion like in a bi metallic strip, causing it to bend, and eventually crack as strain goes beyond the critical point of elasticity. 11th grade physics
Sent from my GT-I9100
If I helped you, please hit the thanks button!
---------- Post added at 12:10 AM ---------- Previous post was at 12:09 AM ----------
Long story short, don't subject the phone to a temperature gradient of more than 7-10 degrees Celsius, the glass will break, gorilla or no gorilla
Sent from my GT-I9100
If I helped you, please hit the thanks button!
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
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No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
shotta35 said:
No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
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I can only go by what my Network told me, I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
Even I was shocked when I saw the shattered glass and thought they're going to think I dropped it. But then dropping the phone with the special glass shouldn't cause it to shatter, maybe a crack or two, but as per the picture this is an all over shatter.
Maybe I just had a one off duff phone, time will tell as I've ordered a replacement as I actually love the phone itself. Had a HTC for 2 years with not a scratch as I look after my things.
Hantslad said:
I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
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Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
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Maybe they thought it was funny and were winding me up then. I guess they just replace phones for no reason?
I'm pretty sure if there were no known faults they wouldn't just offer a free exchange or an alternate phone if they thought I'd smashed the thing myself.
Mine broke by being in my pocket just the other day. It's on it's way to LG right now for possible Warranty work.
shotta35 said:
Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
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Its not the glass affected by temperature changes, rather the metal components and frame that are. This "can" cause glass to crack.
Did your phone have any kind of skin or protector on the back?
I have heard stories of cracking from temp changes.
I have a front and back protector and have not had any trouble with mine going from zero degrees outside to 70 inside or vice versa.
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
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Leaving it charging over night has absolutely no ill effects on the battery.
Sent from my Nexus 4 using Tapatalk 2
Hantslad said:
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter.
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Hmm I charge my phone during night since november and still perfect
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
Hi
It looks like a typical stress fracture of the glass.
I'm not convinced normal changes in temperature is the cause as otherwise we'd not be using glass for windows!
Charging overnight is perfectly safe and doesn't harm the battery. Lithium batteries explode if constantly charged so the charging circuitry is carefully designed to monitor the charge and stop it when the battery is full. There are also safe guards in place, which likely the red flashing LED issue is an indicator of a fail-safe being triggered.
Sometimes lithium batteries go wrong. The lithium batteries in the Nexus are not in a rigid metal can like most but a different technology that allows them to be in a soft foil packet, much like you might find food in. This means a fault can cause the battery to expand, this would deform the back, stressing the glass and breaking it. Typically with such a fault there will be heat, so 1st line support on hearing of customers finding a hot phone with a smashed back may be coming to the wrong conclusion that heat is the cause.
The only people that know the truth are LG who will find these phones winging their way back to them, and unless this is a huge problem where a recall is required, we will probably never know or be told of a confirmed cause of these "Unexplained Spontaneous Back Shattering" events or USBS, and there probably isn't one single cause anyway.
Regards
Phil
gee2012 said:
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
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Why would I make it up? I asked the question if anyone else has had similar issues as when my replacement arrives on Tuesday, if it happens again, I would like to know if it is infact a common issue.
Had I have dropped the phone I would be asking if anyone knows how I could get it fixed. Why would anyone waste time posting a load of lies?
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
I fail to see how what I have stated has given you reason to think I am trolling. I am happy with the phone itself and feel it's worth another go as it's fast and to be honest is one of the best handsets I have had.
Hantslad said:
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
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Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
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Now, this I can agree with. The reason I have given the phone a second chance is that I believe I had a duff phone. I was offered a different phone, but stuck with the Nexus as I actually love it so far.
When I contacted 3, they placed me on hold for a few minutes and came back to advise they had spoken to the Nexus Team, wether that be at 3 or Google, I have no idea. The conversation was almost accusing me of over charging, but being an average phone user I do not know what over charging is. I just plug the phone in and leave it as I always have with previous phones.
The phone itself was not in any pocket, but just sitting on the sofa when it shattered and I too find it hard to believe it just shattered by itself, but in all honesty it did! I have no reason to come on here and say otherwise.
Let's hope the replacement will give me many hours of use, I've ordered a 2 cases to ensure if I do drop it, I get some protection.
Overdose1986 said:
Hmm I charge my phone during night since november and still perfect
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+1
I have charged overnight every night since November with no ill effects. I've used various nexus and non-nexus chargers.
I've also never used a screen protector and have had no scratches. I have a 3 quid S tpu for the back and sides.
Sent from my Nexus 4 using xda premium
I've never not charged a phone all night. If I had to wake up at 1 or 2 in the morning to unplug this phone I would sell it today, that is ridiculous. I can't believe that LG or any company would think that this would be acceptable in 2013. Maybe back in the stone age but not today. With that being said, my phone is still in perfect condition with a protector on the front and back. The only thing that drives me crazy is the creakiness of the phone. I hope this crap gets straightened out.
Sent from my Nexus 4 using xda premium

[Q] Wireless charging orb damaged my N4...

Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.
NelsonTheMoron said:
Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.
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Seriously Doubt LG will repair it without cost... Mainly because you shouldn't have set the phone so close to the edge of the table/desk when it was being held up by rubber and magnets. Its not impossible for it to slip off.. Specially IF you have a case on the phone, which reduces the strength of the magnets grip.
No cheaper way to get it fix other than through LG.. At least none that I have found.
There aren't 't any magnets in the orb that hold the Nexus 4. I've heard the back late is easy to change. Maybe you can find one cheap on ebay or somewhere else and change it yourself.
Sent from my Nexus 4 using Tapatalk 2
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
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+1. Thanks
grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
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Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4
TheIntruder said:
Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4
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Gravity ftw.
@OP I'm gonna suggest you do a search for replacement back. Don't take me wrong, not trying to be a prick. I'm driving and wanted to let you known there might be an alternative. There are 1-2 threads, one guy asks people to pm him to buy the back. Also I think its simple to replace it by just removing the two screws. One thread a guy mentions he sent his back to LG and it cost him $64 total and two weeks. There are backs online about $35-50.
Hope that helps

[Q] Wet S4... won't turn on...

Riding the motorcycle home tonight I got drenched for about 6 miles... normally not an issue and never has affected my phone in my back pocket before... but for some reason tonight was different...
about a mile from my house my music stopped working and didn't think much of it... but when I pulled into the garage and found my s4 was a bit wetter than normal and would not turn on my concerns grew...
Currently have the entire thing apart.. batter... case... even sim and microSD card out... there was not a lot of visible moisture on the inside... but I did find a few drops on the SD card once removed. Also the phone will not indicate a charge by led or on-screen.
I'm letting it dry out as much and as long as I can... other than just waiting it out... any tips somebody can give me? anything phone specific that I could do to help it turn on? (power+vol up+home something?) and is there a wet indicator on the phone some place? above the SD slot there are 2 brass connectors and a bright pink dot in a hole above them... is that anything unusual?
The phone does have liquid detectors. If you tried to turn on the phone you probably fried it. If you didn't turn on the phone yet leave it in ziploc bag with rice for a few days.
Put it in a jar of dry white rice for 24hrs. It will absorb all the mosture .. one of my friends drop his g3 in tolit and he did that ...booted again...trip..
---------- Post added at 09:22 PM ---------- Previous post was at 09:21 PM ----------
ViciousLSD said:
The phone does have liquid detectors. If you tried to turn on the phone you probably fried it. If you didn't turn on the phone yet leave it in ziploc bag with rice for a few days.
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You beat me to it...damn...
If your daring enough you could try opening the phone and use 99% isopropyl alcohol (technicians alcohol) to clean the parts. Alcohol displaces the water so as you use a small brush (we call thrm acid brushes....not sure what the 'normal' world calls them) use a single ply tissue to absorb the water/alcohol.
Does anybody know where those liquid detectors are? are they visible with the back cover and batter out?
Thanks for all the quick responses... I will try the above and see how it goes... this is my primary way to be contacted and after just a few hours I already feel cut off... its also how I make my money (being on call.... work can't call... I can't make money!) so I'm looking at resurrecting old phones... but I was hoping for a quicker solution... but I'd rather take my time and save my phone... I was hoping the battery went dead... was yelling at me earlier... but obviously not the case.
Pilot143 said:
Does anybody know where those liquid detectors are? are they visible with the back cover and batter out?
Thanks for all the quick responses... I will try the above and see how it goes... this is my primary way to be contacted and after just a few hours I already feel cut off... its also how I make my money (being on call.... work can't call... I can't make money!) so I'm looking at resurrecting old phones... but I was hoping for a quicker solution... but I'd rather take my time and save my phone... I was hoping the battery went dead... was yelling at me earlier... but obviously not the case.
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There is no quick solution. Keep it in the bag of rice as suggested, and leave it for at least 24 hours and I would even say try to go well beyond that for as long as you can hold out. Gotta make sure as much moisture as possible gets sucked out before trying to turn her over.
(What kind of bike you ride?)
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
I had a coworker do this.
put it in a bag with the moisture absorbers, silica gel, he left like over night in a zip lock and in the morning it started working again.
I would do the bag of rice or moisture absorbers as others mentioned. The worst thing you can do when a phone gets wet is plug it in or try to turn it on. It seems you tried both. Hope for the best. Next time, if ever there is one, if you see your phone is wet, quickly dry it up and take it apart as much as you can. Kill any power going to it (ie. remove the battery immediately). Then place it in a bag with rice or other moisture absorbers. I would leave it a day or two. Make sure it's fully dry. If you are brave, take a torx bit to it and open it up. Make sure everything is dry inside. Put it back together once it's dry and try to power it on. Most cases this will work. I hope it works for you. Sadly it's on the heels of the leaked image of the waterproof S4.
2007 zx-10r... wasn't quick enough tonight I suppose... doh!
my other phones I never tossed out are no help... the sim card won't fit... keep looking... keeps me from messing with my phone too much!
Pilot143 said:
2007 zx-10r... wasn't quick enough tonight I suppose... doh!
my other phones I never tossed out are no help... the sim card won't fit... keep looking... keeps me from messing with my phone too much!
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Click to collapse
Because the sim is too small? Just line up the gold contacts. I was able to get the microSIM working in my old captivate which takes a standard sized SIM just by carefully lining it up.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
plwalsh88 said:
Because the sim is too small? Just line up the gold contacts. I was able to get the microSIM working in my old captivate which takes a standard sized SIM just by carefully lining it up.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Could also go to a local AT&T store and have them swap you to a full-sized SIM for a few days, if they're willing to work with you. Some reseller stores (non-corporate) may charge a nominal fee for the card. Keep in mind that once they deactivate a SIM card, it's toast.
But as the others have said, electricity to a wet device is typically fatal, so keep the battery and charger out as long as you can. As for the red/pink indicator: your warranty is now void. I've heard of ways to "bleach" the indicator, but I'd imagine that might be against XDA rules to even speak about. Also, check out some of the disassembly vids out there, they may be helpful in getting the water out or finding more indicators. *shrug*
Pilot143 said:
Does anybody know where those liquid detectors are? are they visible with the back cover and batter out?
Click to expand...
Click to collapse
See that pink dot? That means the phone got wet... it should be white.
Trust me, I know. I dunked a brand new 32gb S4 into the pool on the day it was released and had to buy a brand new one at full price later the same day. Most expensive upgrade ever.
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Aou said:
I've heard of ways to "bleach" the indicator, but I'd imagine that might be against XDA rules to even speak about.
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Click to collapse
I demand this person gets banned for disclosing the bleach-to-indicator trick that hits Samsung hard on the pocket chipping away at the multi-bil dollar profits. What's next? They will demand an apology for little memory? a recall for easily breakable screens? What a nerve.
Kwon Oh Hyun
kreoXDA said:
I demand this person gets banned for disclosing the bleach-to-indicator trick that hits Samsung hard on the pocket chipping away at the multi-bil dollar profits. What's next? They will demand an apology for little memory? a recall for easily breakable screens? What a nerve.
Kwon Oh Hyun
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That "trick" is pretty well known by the manufacturers. It may get by people at the store but the phone sent back to Samsung can be checked with Orthotolidine and show evidence of chlorine from residual sodium hypochlorite it will be billed to the original customer. Since it's obvious fraud further (legal) action may be taken so be warned before trying these "tricks".
according to the tmobile site, there should be a sticker somewhere in the back of the phone, and red/pink means water, white means normal
XxSHaDoWxSLaYeRxX said:
according to the tmobile site, there should be a sticker somewhere in the back of the phone, and red/pink means water, white means normal
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no offense, but for future reference, keep a ziplock in your jacket. or two.
Slade8525 said:
no offense, but for future reference, keep a ziplock in your jacket. or two.
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LOL
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Slade8525 said:
no offense, but for future reference, keep a ziplock in your jacket. or two.
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XxSHaDoWxSLaYeRxX said:
LOL
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Actually, not a LOL at all (well maybe a chuckle), but it is a well known practice to avid motorcyclists to keep a few Ziploc baggies with them for such uses. I use to ride with a regular Garmin GPS mounted on my bars (before Smart phone days) and a Ziploc baggy saved it many times...and still let me use it at the same time. They save wallets, phones, and anything electronic small enough to fit in them.
my Galaxy Note 3
Im super bummed. I dropped mine in the toilet about 6 hours ago. I was half asleep so all I did was put it in rice. I started googling and saw to turn it off an take the battery out. I just tried to turn it on and all it does is pulsate. I have a bad feeling I ruined my phone......and no insurance

The note5 can't handle ANY water

I had my 64gig note5 for 3 weeks. I treated it like every other phone i have ever had, including pulled it out in a light drizzle for 2 seconds to check a text.
Apparently this phone is not water safe at all.
My screen started acting up and i sent it in, and they say it has water damage, from just having a few dots of rain in it, IN A CASE.
Last Samsung product I ever buy. And I have bought a lot from them.
Be careful. Buy insurance. Or don't buy this phone.
When i get it back i will do a tear down and show you were it is vulnerable.
This says otherwise... https://www.youtube.com/watch?v=kOSS_YeeKRs
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
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Light drizzle as in when I wiped it off and put it back in my pocket the screen had maybe 8 raindrops on it.
As far as how other phones do in videos, IDK, all I know is my phone and how I treated it and how Samsung denied my repair.
I asked the guy when I called them how he knows there wasn't a failure in manufacture of the glue or whatever and they refused to even talk about that, "It shows water damage inside", that was all the proof he needed that it was not the phone's fault.
I actually added up all the TVs and such I have bought from Samsung, it's over $10k, and I could probably buy that again in future stuff easily. It's too bad they have terrible service, they have lost a lot of future income.
It's not surprising Apple is beating them up again.
If I did something like dropped this phone in water or spilled a big gulp on it, I wouldn't be complaining, that's my fault. But NO $900 phone should be toast from a few rain drops. It's pathetic.
princeasi said:
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
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Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
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It's from Sprint direct.
Is it even water damage? Or is it just Samsung's poor service? IDK.
Yes, it's crazy. Yes, I can't imagine a few drops of rain can destroy a 3 week phone, and that they see "corrosion" inside when it was only a 2 weeks old when I pulled it out in the drizzle.
Yes, I can't imagine it either, but it happened.
What's even worse though, is Samsung didn't even offer to fix it for cost. They say it costs MORE to fix than buy a new one. Which is completely a joke. They can't put a new motherboard in it for less than $900? That's just insane.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a new one?
princeasi said:
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
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DAvid_B said:
Or is it just Samsung's poor service? IDK.
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Less than 24 hours after I got it I dropped mine from about two feet. It landed half on the grass half on the concrete patio. The back glass cracked. Rather than rant that the back shouldn't have cracked from that particular drop I owned it and called Samsung to get it repaired. It's $76 including them paying roundtrip 2 day shipping. I'd say that's pretty good service. The progress of the repair was available to me step-by-step onine and it was quite detailed. Do you mind posting yours? I'd be curious to see what led to it being beyond economical repair.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a news one?
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If I put diesel in a two week old gas-powered car not too hard to imagine at all. You admit you got the phone wet so the part that's gray is how wet you got it. I left mine outside face up on the patio table and it got caught in a sudden rain shower. It was fine in every respect afterward. So at least based on my experience it's not that water sensitive. But each drop and water encounter is different so everyone's experience is YMMV.
Yeah samsung will not fix anything at their cost once water damage is confirmed from that little sticker.
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Sounds like your seals are faulty or the drain lane was clogged with dirt.
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Anecdotes do not equal facts...
Title of this thread is misleading.
First, Samsung never claim this phone is water resistance or Water proof. Second, You just have the ****tiest luck, Mine was in my jeans the other day, soaking wet from heavy rain and it still working.
What you should have try is turning it off and sat it in front of a fan for a couple hours to see if that fix it.
P.s it not physically possible that a light drizzle can messed up the screen...unless rain got through the ear piece. or you just trolling around.
One drop just got in the wrong place, like through the connector in the bottom or something
a 2 sec rain "drizzle" dropping into the bottom connector, frying the motherboard is an unlikely event lol.
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All I can say is "Murphy's law".
Just bad luck, I had self broken back glass on Z3 and stuck autofocus (constant macro shots lol) which I fixed by shaking the phone, looked like lense was stuck.
And yeah I'm even more impressed by your accident considering all the waterproof tests which S6 passed or lasted for very long till fully dead.
Wysłane z mojego D6603 przy użyciu Tapatalka
Water dots can be activated if you have it in the bathroom while taking a hot shower...
Anyone who damages their note 5 due to him/her taking it into an environment extreme enough to cause water dots is user error. Not the fault of the manufacturer!
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ShannonPricePhoto said:
Water dots can be activated if you have it in the bathroom while taking a hot shower...
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I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
HNIC215 said:
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
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he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
bfilipowski said:
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
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I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
HNIC215 said:
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
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Understood. I was just stating an all to common issue based on my experience as a service and repair technician for Samsung devices. There is no wiggle room when the water indicator is tripped. Only option is insurance replacement.
Do whatever you want with your phone. I'll continue to use my waterproof Bluetooth speaker in damp areas.

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