Having just come off the phone to my Network, I'm worried about my choice of Nexus 4. My first one I have had less than a week and this morning the back glass went ping whilst it was sitting on the sofa doing nothing, the entire back just shattered all on its own.
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter. I was offered an alternate phone, but I actually like the Nexus so am giving it another go. Has anyone else experienced anything similar?
I'm used to charging my phone overnight whilst in bed as I don't feel this is excessive over charging????
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
It's the heat, do you live in a child country, or keep the ac low? Since the glass is thick, the temperature gradient between the two sides causes expansion like in a bi metallic strip, causing it to bend, and eventually crack as strain goes beyond the critical point of elasticity. 11th grade physics
Sent from my GT-I9100
If I helped you, please hit the thanks button!
---------- Post added at 12:10 AM ---------- Previous post was at 12:09 AM ----------
Long story short, don't subject the phone to a temperature gradient of more than 7-10 degrees Celsius, the glass will break, gorilla or no gorilla
Sent from my GT-I9100
If I helped you, please hit the thanks button!
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
Click to expand...
Click to collapse
No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
shotta35 said:
No such thing as all modern phones/batteries have circuitry built in to prevent overcharging. The phone will tell the AC adapter to stop supplying power and as such it does. You can keep devices plugged in for days without any current reaching the battery. If your phone is still charging past 100% then that's a faulty AC adapter which should be replaced.
It's -20C outside now while inside being 20C so that's a 40 degree difference and I have no issues with my phone just cracking out of no where. Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
Click to expand...
Click to collapse
I can only go by what my Network told me, I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
Even I was shocked when I saw the shattered glass and thought they're going to think I dropped it. But then dropping the phone with the special glass shouldn't cause it to shatter, maybe a crack or two, but as per the picture this is an all over shatter.
Maybe I just had a one off duff phone, time will tell as I've ordered a replacement as I actually love the phone itself. Had a HTC for 2 years with not a scratch as I look after my things.
Hantslad said:
I was placed on hold whilst they contacted the Nexus Team whoever they are. When he came back he stated that I had left my phone charging for too long which would have likely caused the glass to fail.
Click to expand...
Click to collapse
Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sorry but this is utter nonsense. If this is really what they said, then either they were winding you up for a laugh, or they didn't know what they were talking about.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Maybe they thought it was funny and were winding me up then. I guess they just replace phones for no reason?
I'm pretty sure if there were no known faults they wouldn't just offer a free exchange or an alternate phone if they thought I'd smashed the thing myself.
Mine broke by being in my pocket just the other day. It's on it's way to LG right now for possible Warranty work.
shotta35 said:
Glass surely will crack under drastic temp changes but definitely not that easy, especially tempered glass on (like such on cars).
Click to expand...
Click to collapse
Its not the glass affected by temperature changes, rather the metal components and frame that are. This "can" cause glass to crack.
Did your phone have any kind of skin or protector on the back?
I have heard stories of cracking from temp changes.
I have a front and back protector and have not had any trouble with mine going from zero degrees outside to 70 inside or vice versa.
euki69 said:
This.. this is making me concerned for my phone.. I've never left it charging over night intentionally as it wears down battery health but I have forgotten with my other phones..
Click to expand...
Click to collapse
Leaving it charging over night has absolutely no ill effects on the battery.
Sent from my Nexus 4 using Tapatalk 2
Hantslad said:
The Network operator advised there are issues with leaving the phone on charge for long periods and the battery overheating causing the glass to shatter.
Click to expand...
Click to collapse
Hmm I charge my phone during night since november and still perfect
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
Hi
It looks like a typical stress fracture of the glass.
I'm not convinced normal changes in temperature is the cause as otherwise we'd not be using glass for windows!
Charging overnight is perfectly safe and doesn't harm the battery. Lithium batteries explode if constantly charged so the charging circuitry is carefully designed to monitor the charge and stop it when the battery is full. There are also safe guards in place, which likely the red flashing LED issue is an indicator of a fail-safe being triggered.
Sometimes lithium batteries go wrong. The lithium batteries in the Nexus are not in a rigid metal can like most but a different technology that allows them to be in a soft foil packet, much like you might find food in. This means a fault can cause the battery to expand, this would deform the back, stressing the glass and breaking it. Typically with such a fault there will be heat, so 1st line support on hearing of customers finding a hot phone with a smashed back may be coming to the wrong conclusion that heat is the cause.
The only people that know the truth are LG who will find these phones winging their way back to them, and unless this is a huge problem where a recall is required, we will probably never know or be told of a confirmed cause of these "Unexplained Spontaneous Back Shattering" events or USBS, and there probably isn't one single cause anyway.
Regards
Phil
gee2012 said:
Are you making this story up mate? I don`t believe a word of it and it sounds like troll language to me Damage like that seems to be caused by a fall (flat on it`s back) rather than a overheated battery imo. It would take a sudden 40-50 degrees Celsius increase and most probably the glas would melt rather than break. Breakage is caused by temperature differences between the inner and outer side off the glas. And you don`t have it fixed allthough they offered it too you?
Click to expand...
Click to collapse
Why would I make it up? I asked the question if anyone else has had similar issues as when my replacement arrives on Tuesday, if it happens again, I would like to know if it is infact a common issue.
Had I have dropped the phone I would be asking if anyone knows how I could get it fixed. Why would anyone waste time posting a load of lies?
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
I fail to see how what I have stated has given you reason to think I am trolling. I am happy with the phone itself and feel it's worth another go as it's fast and to be honest is one of the best handsets I have had.
Hantslad said:
As it happens 3 Network have advised they are aware of over charging causing the back glass to break, although I don't see any warnings or advice over how long you should keep a phone on charge.
Click to expand...
Click to collapse
Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
steviewevie said:
Sounds like 3's support staff don't know what they are taking about.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Now, this I can agree with. The reason I have given the phone a second chance is that I believe I had a duff phone. I was offered a different phone, but stuck with the Nexus as I actually love it so far.
When I contacted 3, they placed me on hold for a few minutes and came back to advise they had spoken to the Nexus Team, wether that be at 3 or Google, I have no idea. The conversation was almost accusing me of over charging, but being an average phone user I do not know what over charging is. I just plug the phone in and leave it as I always have with previous phones.
The phone itself was not in any pocket, but just sitting on the sofa when it shattered and I too find it hard to believe it just shattered by itself, but in all honesty it did! I have no reason to come on here and say otherwise.
Let's hope the replacement will give me many hours of use, I've ordered a 2 cases to ensure if I do drop it, I get some protection.
Overdose1986 said:
Hmm I charge my phone during night since november and still perfect
Click to expand...
Click to collapse
+1
I have charged overnight every night since November with no ill effects. I've used various nexus and non-nexus chargers.
I've also never used a screen protector and have had no scratches. I have a 3 quid S tpu for the back and sides.
Sent from my Nexus 4 using xda premium
I've never not charged a phone all night. If I had to wake up at 1 or 2 in the morning to unplug this phone I would sell it today, that is ridiculous. I can't believe that LG or any company would think that this would be acceptable in 2013. Maybe back in the stone age but not today. With that being said, my phone is still in perfect condition with a protector on the front and back. The only thing that drives me crazy is the creakiness of the phone. I hope this crap gets straightened out.
Sent from my Nexus 4 using xda premium
Related
Basically whats happening. Me and my wife have exchanged both of our Vibrants through T-Mobile 3 times due to overheating and the proximity sensor acting up. My wife literally burned her hand this morning when she grabbed her vibrant off of the charger. We only replaced the phones yesterday and are already getting the same issue. I called T-Mobile and they said they can either give me another Vibrant or exchange my phone for the original Motorola Cliq or the Blackberry 9700. When I was with AT&T they gave us the option to select another phone within the same price bracket of what our phones were worth. I paid full price for both vibrants. Do I have any options or should I work through the BBB to solve this?
Tell t-mobile that you are ready to file with the BBB, see what they do, if it comes to the worst, actually file a claim or complaint and hope for the best. Good luck mate !
you need to get out of 1st line support. You can easily get the email address to the executives of Tmobile easily. And write them a professional email stating your case and you will be taken care of.
My brother did this a few times to get out of contracts, to get a free phone and to get out of a ETF. It is effective.
So you're saying that all SIX of the Vibrants you've owned have had the same issues? Either you are the unluckiest people to walk the Earth, or your expectations are beyond reason.
Sent from my SGH-T959 using XDA App
I mean, LITERALLY burnt her hand? That's lawsuit worthy if you have hospital bills bud. I think you're overreacting, get a battery app and see how hot its getting. It should only get abnormally hot under heavy use while charging, like tethering or something. I mean, 6 vibrants? You expect them to keep sending them to you on demand? Obviously they're trying to stop you having to exchange your phone so often, not screw you over. But yes, use one of the above methods.
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
kponti said:
Crazy thought, but maybe it is the batteries and not the phones?? How about Tmobile replaces both batteries?
Click to expand...
Click to collapse
My thoughts exactly, especially since this is not a known problem with the phones. In fact this is the first time I think I've ever heard of it happening with the galaxy S line in general.
Actually it takes a fair amount of heat to damage tissue. I expect that plastic would be melting around that point.
Sent from my SGH-T959 using XDA App
Have you talked to tech support or just customer service?
the only time ive heard of anything like this is with cheap chinese knock off batteries. did you buy a pair of high cap batteries and a charging station on ebay or something? If so consider putting stock batteries back in cause every replacement you get is a manufacturer refurb meaning they have been fixed and tesed to be running. I have 4 Vibrants on my T-Mo plan and none have had any issues, minus the first set being hardware locked but that was a long time ago.
Lol six phones.... only in America
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
I like to trust people on here, but when i hear SIX phones have the same problem.... I know it is NOT the phone.
same battery in each phone?
what apps are running?
A friend of mine experienced this but it was not due to the phone but the fact he was using some non-OEM extended batteries that were overheating instead. Once he went back to using OEM battery, it's been fine ever since.
The only reason he went with the extended battery is because of the unsatisfactory battery life. After getting him setup on Bionix and reconditioning his battery, he's no longer complaining about battery life.
If this is case with the OP, I actually feel sorry for TMO / Samsung. So much waste in hardware, time, etc.
Are you using a crappy ebay charger?
mrsbelpit said:
Are you using a crappy ebay charger?
Click to expand...
Click to collapse
That's reminds me...
I've seen "crappy" chargers that don't seem to stop charging after the phone is at 100%. So, it just keeps charging until unplugged. That can't be good...
I've also seen so-called generic micro-usb "quick chargers" that claim to charge the battery up to 50% faster. Even if it's not a "crappy" charger I imagine doing so might make the battery unnecessarily hot as result of the increased speed of the charge.
rpope904 said:
Now this is interesting. I actually had this happen Saturday, my story is that the wife was doing the updates and things, it froze as usual so instead of messing with it then, I told her to put it on charge and let it go (We didnt have time to screw with it then). Later on, she took it off charge, it burned her hand and she dropped the phone (Not really burned, but more of a shock it was so hot). The screen cracked, I called tmo and was told in a rude way that it was samsung's problem, not theirs and that they didn't care. I had to do a warranty exchange on it due to it being damaged at that point.. I told them it wouldn't have been damaged had it not been so hot.. blah blah, again, it was like talking to the wall.
Click to expand...
Click to collapse
The fact is that it wasnt abnormally hot. it just surprised his wife. I've touched cold things and twitched because I thought they were hot.
Yes the battery/charger may be the problem
I have had this problem on my HD2 But..... it was a result of an aftermarket battery. The probability of 6 phones having the same internal problem....is like winning the lottery, so I'd be looking to the charger and battery as the issue.
FYI, for temperature reference hot water in commercial building is usually set @ 112-120 f unless it is a building for kids then set @ 108 max. At 120 to get a real 2nd degree burn you would need your hand in it for 15-30 sec. depending on the person.
Most plastics we use in building phones, electronics and consumer goods range resisting deformation until 150-180 degrees but with a protracted long heat source can become malleable 125degree depending on the plastic.
Anyway some trivia for reference. I'd would look to the battery
My first phone died due to overheating. But this was from using a car charger that was not meant for the exact phone model.
I picked up a $0.98 charger from amazon and no more overheating issues when charging in my car. When you charge with the wrong charger it will heat near 120 degrees.
I am still confused as to how this could happen. I had left my Vega on charge yesterday when the Wife and I went out for the day. We don't have kids or pets. When I got back in the evening I went to use my vega and when I switched it on the LCD went funny as in one of the pics below. How could this be cracked and withno sign of any damage to the outer casing or front glass at all!!
I am at a loss as to how this could have happened unless we have ghosts that like messing with technology. . Luckily I haver gadget insurance so can claim on that!
Dropped on edge maybe.shock could have cracked it.heat?
Sent from my HTC Desire using XDA App
hello all
My vega sometimes gets super hot when charging.
I notiiced it recently. Screen was left on too. So, could be heat?
a complte guess btw.
orlok said:
hello all
My vega sometimes gets super hot when charging.
I notiiced it recently. Screen was left on too. So, could be heat?
a complte guess btw.
Click to expand...
Click to collapse
It could have been heat. I did leave it on the bed charging.
serialkillazzs said:
Dropped on edge maybe.shock could have cracked it.heat?
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
It was fine when I left it on charge but cracked when I got home. No-one else was home so couldn't have been from a drop. If it was heat the only thing I can think of is that it was on the bed so maybe got too hot. But then that is a poor design issue. I tried explaining that to pcworld but they said it could have only been caused by damage and is therefore not warranty. So gadget insurance claim here I come.
Hello there,
Will you have to send the vega off to insurers to be analysed? or is it simply just a claim?
Wouuld be interesting to find the cause.
Rgds
L
Anyone heard of this happening to any other smartphone?
I have desire HD and have noticed it can get quite hot while charging and the same if on the bed. Seems like we shouldn't leave our phones on a bed. Can only guess it has to do with residual heat that the bed covers hold, add to that the extra heat from charging. Unlucky mate.
However I've never heard of lcd screen cracking, although a cheap watch (lcd) can look like that if the pressure gets too much, as in if you go diving past its rating. Maybe something similar from the expansion of liquid inside display due to heat...
Either way good luck
Sent from my Desire HD using XDA App
Hi guys.
This morning I woke up as every other morning and did my breakfast on a glass table.
I always gently put the N4 on the glass table, with the bottom speaker just slightly out of the table's surface for being able to hear its sounds...I'm sure you know what I mean!
Fact is that this simple, standard and fair operation completely broke the back glass of the phone. I didn't even understand at first what all that creaky sounds were...then I felt like much dust was under the phone, but it was its back in millions of little parts. I posted a photo on G+ here https://plus.google.com/u/0/104235829819528805196/posts/dgbDjvAtGjM
Now...as I ask there...do you think warranty will cover this? It's a big hassle because I live in Italy and I bought it in an online shop in Germany with a re-shipment from there just because, as you know, the device wasn't much available elsewhere back in January (it's not available here in Italy even today). Do you think I take a risk if I send it back, like the device coming to LG and they refusing to repair it, so I just burnt lot of money of shipments and repair service for no reason? I see I could buy a replacement back for around 60 EUR but I will void the warranty opening it...and seeing how fragile it is....who knows what happens in the next 19 months....
In short, I need some advice
I'm not sure about warranty in Europe, so I'm not going to touch on that, however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
Sent from my Galaxy Nexus using xda app-developers app
mrmidnight said:
however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
Click to expand...
Click to collapse
This makes sense. The glass table is particularly cold at the touch, and thick. Even if I could also note that the phone was previously just in my bedroom at ambient temperature and no sun was on it, so, well, if the back of the phone was made of -some- part of simil-glass too, it was somehow cold too!
If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app
That looks pretty cool. I would give google a call, but if anything you can always hide it with a skin.
mrmidnight said:
If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Thinking more about it, I remember I had just detached the phone from charge. But something weird happened! When I woke up, and the phone was still under charge from the night, I noticed the battery was still at 99% and charging, after 7/9 hours!!! I just let it complete the charge to 100% before detaching it. It could be it was particularly how and I did not notice it....
won't lie, that is by far the prettiest cracked back i've ever seen for a n4. hahaha
@ErgMeglio Well, you weren't dancing on it, so I'd say Google and/or LG would cover it with an International Warranty. I'm no lawyer, and bought mine through Google Play ... So I'd simply go back to them for a repair.
Sent from my Nexus 4 using Tapatalk 2
I've sent it under warranty after so many headaches with the shop.
Now I am awaiting for their investigation to know if they are going to cover it as they should.. imho...
Cross your fingers for me please
Inviato dal mio Desire HD con Tapatalk 2
I had my 64gig note5 for 3 weeks. I treated it like every other phone i have ever had, including pulled it out in a light drizzle for 2 seconds to check a text.
Apparently this phone is not water safe at all.
My screen started acting up and i sent it in, and they say it has water damage, from just having a few dots of rain in it, IN A CASE.
Last Samsung product I ever buy. And I have bought a lot from them.
Be careful. Buy insurance. Or don't buy this phone.
When i get it back i will do a tear down and show you were it is vulnerable.
This says otherwise... https://www.youtube.com/watch?v=kOSS_YeeKRs
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
Sent from my SM-N920T using Tapatalk
Light drizzle as in when I wiped it off and put it back in my pocket the screen had maybe 8 raindrops on it.
As far as how other phones do in videos, IDK, all I know is my phone and how I treated it and how Samsung denied my repair.
I asked the guy when I called them how he knows there wasn't a failure in manufacture of the glue or whatever and they refused to even talk about that, "It shows water damage inside", that was all the proof he needed that it was not the phone's fault.
I actually added up all the TVs and such I have bought from Samsung, it's over $10k, and I could probably buy that again in future stuff easily. It's too bad they have terrible service, they have lost a lot of future income.
It's not surprising Apple is beating them up again.
If I did something like dropped this phone in water or spilled a big gulp on it, I wouldn't be complaining, that's my fault. But NO $900 phone should be toast from a few rain drops. It's pathetic.
princeasi said:
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
Sent from my SM-N920T using Tapatalk
It's from Sprint direct.
Is it even water damage? Or is it just Samsung's poor service? IDK.
Yes, it's crazy. Yes, I can't imagine a few drops of rain can destroy a 3 week phone, and that they see "corrosion" inside when it was only a 2 weeks old when I pulled it out in the drizzle.
Yes, I can't imagine it either, but it happened.
What's even worse though, is Samsung didn't even offer to fix it for cost. They say it costs MORE to fix than buy a new one. Which is completely a joke. They can't put a new motherboard in it for less than $900? That's just insane.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a new one?
princeasi said:
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
DAvid_B said:
Or is it just Samsung's poor service? IDK.
Click to expand...
Click to collapse
Less than 24 hours after I got it I dropped mine from about two feet. It landed half on the grass half on the concrete patio. The back glass cracked. Rather than rant that the back shouldn't have cracked from that particular drop I owned it and called Samsung to get it repaired. It's $76 including them paying roundtrip 2 day shipping. I'd say that's pretty good service. The progress of the repair was available to me step-by-step onine and it was quite detailed. Do you mind posting yours? I'd be curious to see what led to it being beyond economical repair.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a news one?
Click to expand...
Click to collapse
If I put diesel in a two week old gas-powered car not too hard to imagine at all. You admit you got the phone wet so the part that's gray is how wet you got it. I left mine outside face up on the patio table and it got caught in a sudden rain shower. It was fine in every respect afterward. So at least based on my experience it's not that water sensitive. But each drop and water encounter is different so everyone's experience is YMMV.
Yeah samsung will not fix anything at their cost once water damage is confirmed from that little sticker.
Sent from my SM-N920T using Tapatalk
Sounds like your seals are faulty or the drain lane was clogged with dirt.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Anecdotes do not equal facts...
Title of this thread is misleading.
First, Samsung never claim this phone is water resistance or Water proof. Second, You just have the ****tiest luck, Mine was in my jeans the other day, soaking wet from heavy rain and it still working.
What you should have try is turning it off and sat it in front of a fan for a couple hours to see if that fix it.
P.s it not physically possible that a light drizzle can messed up the screen...unless rain got through the ear piece. or you just trolling around.
One drop just got in the wrong place, like through the connector in the bottom or something
a 2 sec rain "drizzle" dropping into the bottom connector, frying the motherboard is an unlikely event lol.
Sent from my SM-N920T using Tapatalk
All I can say is "Murphy's law".
Just bad luck, I had self broken back glass on Z3 and stuck autofocus (constant macro shots lol) which I fixed by shaking the phone, looked like lense was stuck.
And yeah I'm even more impressed by your accident considering all the waterproof tests which S6 passed or lasted for very long till fully dead.
Wysłane z mojego D6603 przy użyciu Tapatalka
Water dots can be activated if you have it in the bathroom while taking a hot shower...
Anyone who damages their note 5 due to him/her taking it into an environment extreme enough to cause water dots is user error. Not the fault of the manufacturer!
Sent from my SM-N920T using Tapatalk
ShannonPricePhoto said:
Water dots can be activated if you have it in the bathroom while taking a hot shower...
Click to expand...
Click to collapse
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
HNIC215 said:
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
Click to expand...
Click to collapse
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
bfilipowski said:
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
Click to expand...
Click to collapse
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
HNIC215 said:
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
Click to expand...
Click to collapse
Understood. I was just stating an all to common issue based on my experience as a service and repair technician for Samsung devices. There is no wiggle room when the water indicator is tripped. Only option is insurance replacement.
Do whatever you want with your phone. I'll continue to use my waterproof Bluetooth speaker in damp areas.
I thought this might be useful for anyone who wants to trade their phone in the future using the jump program.
I am sure many of you don't realize but the batteries actually have a moisture indicator on the top of the battery by the pins (it's a white circle).
T-Mobile will not honor a jump if this sensor is tripped (the indicator turns pink/purple). I was lucky and the guy I was dealing with told me if I had another battery that didn't have the sensor tripped I could still trade it in. Luckily I got the extra battery when I bought my v10.
I am pretty sure normally they would not allow this and I just got a nice employee but for those of you looking to jump in the future make sure the circle is white to avoid any problems in the future.
The funny thing about this situation is the phone had never been exposed to water and I actually think it got triggered when I had the spare battery in my back packet and somehow got water on the back of my pants. This makes me wonder if that's why the v20 charge kit includes a protective case for the spare battery.
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
I thought this might be useful for anyone who wants to trade their phone in the future using the jump program.
I am sure many of you don't realize but the batteries actually have a moisture indicator on the top of the battery by the pins (it's a white circle).
T-Mobile will not honor a jump if this sensor is tripped (the indicator turns pink/purple). I was lucky and the guy I was dealing with told me if I had another battery that didn't have the sensor tripped I could still trade it in. Luckily I got the extra battery when I bought my v10.
I am pretty sure normally they would not allow this and I just got a nice employee but for those of you looking to jump in the future make sure the circle is white to avoid any problems in the future.
The funny thing about this situation is the phone had never been exposed to water and I actually think it got triggered when I had the spare battery in my back packet and somehow got water on the back of my pants. This makes me wonder if that's why the v20 charge kit includes a protective case for the spare battery.
Click to expand...
Click to collapse
What did you jump to?
gharris040604 said:
What did you jump to?
Click to expand...
Click to collapse
I went from the v10 to v20, just noticed the v20 has the same indicator. Figured I'd let people know.
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
I went from the v10 to v20, just noticed the v20 has the same indicator. Figured I'd let people know.
Sent from my LG-H918 using XDA-Developers Legacy app
Click to expand...
Click to collapse
its litmus paper 99% of phones have them.. theres more then that one on the phone tho, its just the att rep being incompetent.
The indicator is not proof of damage but a indicator for a rep to look further for damages especially liquid.
In my stores, we would open your phone infront of you and show you the corosion and damage from liquid if any, if not we would continue as normal.
Look above your SD card slot, theres one on the back housing near the bottom right of camera, and i dont doubt there is another 2 more of them on the inside near charger and near the top also... If i disasemble my phone soon ill take photos of the other areas they have them..
but yeah... Its supposed to just be a tool for the rep to know to look harder, the battery can change colors from a sweaty hand touching that spot, its just litmus paper.
Team DevDigitel said:
its litmus paper 99% of phones have them.. theres more then that one on the phone tho, its just the att rep being incompetent.
The indicator is not proof of damage but a indicator for a rep to look further for damages especially liquid.
In my stores, we would open your phone infront of you and show you the corosion and damage from liquid if any, if not we would continue as normal.
Look above your SD card slot, theres one on the back housing near the bottom right of camera, and i dont doubt there is another 2 more of them on the inside near charger and near the top also... If i disasemble my phone soon ill take photos of the other areas they have them..
but yeah... Its supposed to just be a tool for the rep to know to look harder, the battery can change colors from a sweaty hand touching that spot, its just litmus paper.
Click to expand...
Click to collapse
Interesting information thanks! I am on T-Mobile.
When I jumped they only looked at the battery one I suppose they didn't want to spend time to look at the other indicators and the battery was the easiest one to look for. Hell my rep didn't even turn on the phone.
I find it pretty silly they come to the conclusion it's been wet based on these papers, theorically humidity could change the color right?
Sent from my LG-H918 using XDA-Developers Legacy app
My indicator on my galaxy note 4 under the battery changed color and I never got that phone wet. Very humid in Houston, TX though especially in a pocket.
@rbiter said:
My indicator on my galaxy note 4 under the battery changed color and I never got that phone wet. Very humid in Houston, TX though especially in a pocket.
Click to expand...
Click to collapse
Yup. Humidity trips them most of the time. Even having the phone in the bathroom while taking a really hot shower (steam) can do it.
Thanks for the information ill have to be a little bit more careful with my phone now since i am having some minor issues with it.