Problem with sound during calls - Huawei Nova/Nova Plus Questions & Answers

Hello, I bought Huawaei nova plus on 24/2/2017 in Amman Jordan. However I have problem with the sound when making a call using SIM card the sound is becomes unclear making it impossible to hear the other person while the other person can hear me clearly. This problem happen just when making ordinary calls but not with internet call. I went to the service center and they said it was a software problem and they updated it but the problem didn't go away. Can you help me

HusseinSuhail said:
Hello, I bought Huawaei nova plus on 24/2/2017 in Amman Jordan. However I have problem with the sound when making a call using SIM card the sound is becomes unclear making it impossible to hear the other person while the other person can hear me clearly. This problem happen just when making ordinary calls but not with internet call. I went to the service center and they said it was a software problem and they updated it but the problem didn't go away. Can you help me
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Hi there, welcome to XDA! Please post here: https://forum.xda-developers.com/nova-plus

Moderation note: The thread got moved to the Q&A section of the dedicated device forum.

Does it happen with speaker phone also? Have you tried a different SIM card just in case?

did you update to the latest firmware? this use to happen a lot with my phone when I first bought it, but after a firmware update, it works like a charm

HusseinSuhail said:
Hello, I bought Huawaei nova plus on 24/2/2017 in Amman Jordan. However I have problem with the sound when making a call using SIM card the sound is becomes unclear making it impossible to hear the other person while the other person can hear me clearly. This problem happen just when making ordinary calls but not with internet call. I went to the service center and they said it was a software problem and they updated it but the problem didn't go away. Can you help me
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Hi. I have the same problem. There is no purity of voice. It's annoying. Huawei Maimang 5 MLA-AL10

Hi all,for now there is one way to fix it, update to beta b130 or b330 , this version has no problem with voice in call, for can-l11c10 it fix this problem in many devices,search firmware for your model. Radio version 00038.

wangdaning said:
Does it happen with speaker phone also? Have you tried a different SIM card just in case?
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Its happen with speaker phone, head sets, Bluetooth and normal speaker. I changed my simcard but im still with same company. And nothing has changed

paulocar said:
did you update to the latest firmware? this use to happen a lot with my phone when I first bought it, but after a firmware update, it works like a charm
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Yes the service center updated my phone with latest firmware as they said (Android version 7) but nothing is changed.

Temanyan said:
Hi all,for now there is one way to fix it, update to beta b130 or b330 , this version has no problem with voice in call, for can-l11c10 it fix this problem in many devices,search firmware for your model. Radio version 00038.
Click to expand...
Click to collapse
How can I do this update?

HusseinSuhail said:
How can I do this update?
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Click to collapse
https://forum.xda-developers.com/nova-plus/how-to/c432b320-android-7-0-available-try-t3527084

Temanyan said:
https://forum.xda-developers.com/nova-plus/how-to/c432b320-android-7-0-available-try-t3527084
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Click to collapse
Manual for CAN (Nova)!!!! He needs MLA version!!

Temanyan said:
https://forum.xda-developers.com/nova-plus/how-to/c432b320-android-7-0-available-try-t3527084
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Click to collapse
Thank you alot. I went to the service center yesterday and they solved the problem by downgrading the firmware.

stas30 said:
Manual for CAN (Nova)!!!! He needs MLA version!!
Click to expand...
Click to collapse
This link for examle,how to update. Search firmware version for needed device and update it)

I have problem with the sound when making a call using SIM card the sound is becomes unclear making it impossible to hear the other person while the other person can hear me clearly. This problem happen just when making ordinary calls but not with internet call. What's wrong with Huawei????????????????????????????????????????????????????????????????????????????????????????????

Related

[Q] Samsung galaxy s4 i9505 sound problems

Hi guys i need your help because i'm a super noob,
I'm new to the samsung/android world. I've been an apple fan boy and decided to switch.
I bought a samsung galxy s4 i9505 it was on 3 UK. The phone works fine but after a few calls, I can't hear the other person and they can't hear me. When I restart the phone it works fine again and then after a while it does it again. I updated the phone and also restored it to factory settings. Do you have any idea what could be causing the problem? I will be forever grateful if you guys can help me!
Thank you all in advance.
Mike
no luck
todorovic said:
Hi guys i need your help because i'm a super noob,
I'm new to the samsung/android world. I've been an apple fan boy and decided to switch.
I bought a samsung galxy s4 i9505 it was on 3 UK. The phone works fine but after a few calls, I can't hear the other person and they can't hear me. When I restart the phone it works fine again and then after a while it does it again. I updated the phone and also restored it to factory settings. Do you have any idea what could be causing the problem? I will be forever grateful if you guys can help me!
Thank you all in advance.
Mike
Click to expand...
Click to collapse
Come on guys please help me im super desperate
todorovic said:
Come on guys please help me im super desperate
Click to expand...
Click to collapse
I switched from iphone 4 to S4 too. Didn't encounter such problem.
Try full wipe your phone using custom recovery, and flash latest stock rom. If problem still persist, it might be hardware problem.
I recommend this custom recovery.
lzk123 said:
I switched from iphone 4 to S4 too. Didn't encounter such problem.
Try full wipe your phone using custom recovery, and flash latest stock rom. If problem still persist, it might be hardware problem.
I recommend this custom recovery.
Click to expand...
Click to collapse
I did a full flash with the latest firmware and kernel
i though about it but would the hardware issue be fixed with a reboot?
todorovic said:
I did a full flash with the latest firmware and kernel
i though about it but would the hardware issue be fixed with a reboot?
Click to expand...
Click to collapse
Not full flash. What I meant was FULL WIPE. You have to flash custom recovery like the one i recommended, and clear dalvik, cache, /system, /data, /preload. This will ensure everything is cleared and that firmware you flashed will not be affected by leftovers from previous firmware.
nope
lzk123 said:
Not full flash. What I meant was FULL WIPE. You have to flash custom recovery like the one i recommended, and clear dalvik, cache, /system, /data, /preload. This will ensure everything is cleared and that firmware you flashed will not be affected by leftovers from previous firmware.
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Click to collapse
Tried it and it does exactly the same. I make a call, and if i lock the phone straight away. there is no sound in the next call i make
dumbest fix
todorovic said:
Tried it and it does exactly the same. I make a call, and if i lock the phone straight away. there is no sound in the next call i make
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Click to collapse
dumbest fix ever, but its been ok since Friday. Went to mobile networks, and changed network mode to WCDMA only. and Its been fine since. Thank you for your replies!!
i9505 Sound Problem
todorovic said:
dumbest fix ever, but its been ok since Friday. Went to mobile networks, and changed network mode to WCDMA only. and Its been fine since. Thank you for your replies!!
Click to expand...
Click to collapse
I have the exactly same phenomena on my new Samsung S4 i9505.
Took it to the lab , and they have replaced the "Ringer" hardware , but it did not help .
I tried changing it today to WCDMA Only , but I doubt if this will help . Don't believe in miracles .
The next thing to do is a Hard Reset and install OS from scratch .
If anyone knows the solution please advise .
Tx ,
Udi
someone have solution for that issuu?
hi,
i have the same Problem.
i did hard reset, i had try to change wcdma and i had install few differents rom but still not working.
only on Cellular calls i cant hear and be heard, but in TANGO,SKYPE and VIBER i can talk.
and i dont have warranty.
someone have solution for that issuu?
=(
sagi1952 said:
hi,
i have the same Problem.
i did hard reset, i had try to change wcdma and i had install few differents rom but still not working.
only on Cellular calls i cant hear and be heard, but in TANGO,SKYPE and VIBER i can talk.
and i dont have warranty.
someone have solution for that issuu?
Click to expand...
Click to collapse
has any1 found a fix?
Its been happening to me on the s4 active
I bought this phone unlocked in NYC, i dont live in America.
its getting worse and worse,
i make a phone call and people dont hear me, or they hear a heavy noise, and i dont hear them aswell
the guy on the store told me i had a 1 week warranty with the store and a year with Samsung.
im about to do a factory reset and hope it gets fixed.
resetting the phone used to work now it doesnt.
HELP
S4 call problem's fix
Hi guys.. I found what causes the problem, it's Viber and Tango they take over the phone calls so you have to remove them and it will work again. It's supposed to work immediately but if not restart your phone hope it helps
nanasmart said:
Hi guys.. I found what causes the problem, it's Viber and Tango they take over the phone calls so you have to remove them and it will work again. It's supposed to work immediately but if not restart your phone hope it helps
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I am experiencing the same issue, and i also doubted viber, however some friends has viber installed and arent having any problem.
todorovic said:
dumbest fix ever, but its been ok since Friday. Went to mobile networks, and changed network mode to WCDMA only. and Its been fine since. Thank you for your replies!!
Click to expand...
Click to collapse
Ok i had the same issue here too. To test if it was my in call receiver i recorded my voice using the phone's voice recorder - and sure enough I could here the loud crackling noise that people on the other end claim they hear. Really strange because the call is fine if I use my (wired) headset or put the call on speakerphone.
I followed the advice on here and changed the network mode to WCDMA and all is well so far. crackling noise is gone and even the voice recorder is working fine now. I'm on Three Mobile UK (like OP). I think theres something up with the way the phones modem interacts with their signal/equipment. Hopefull thats the last I see of that issue. Fingers crossed,
I9505 Sounds fix
todorovic said:
Hi guys i need your help because i'm a super noob,
I'm new to the samsung/android world. I've been an apple fan boy and decided to switch.
I bought a samsung galxy s4 i9505 it was on 3 UK. The phone works fine but after a few calls, I can't hear the other person and they can't hear me. When I restart the phone it works fine again and then after a while it does it again. I updated the phone and also restored it to factory settings. Do you have any idea what could be causing the problem? I will be forever grateful if you guys can help me!
Thank you all in advance.
Mike
Click to expand...
Click to collapse
Ok here is what worked for me to get all sounds back working on your gs4 first thing is to get hold of a stock unlocked Rom i9505XXUEMJ7 flash this in Odin 3.0.7 by putting the phone into download mode Switch phone off, HOLD DOWN HOME, POWER, VOLUME,DOWN, BUTTONS all at the same time till you see green Android open Odin up plug in cable click on PDA search for the i9505XXUAEMJ7.MD5 you downloaded it might take a few mins for Odin to find it once it has just click on START and let it do its thing DONT DISCONNECT while going through this process when its finished then like you did in Odin flash the (open recovery TWRP.tar) the same way only take like 10 sec it will reboot itself. Now after it starts up if you have a backup in ex-sdcard restore to that custom rom flash it let it boot up now your going to see in the bottom left hand corner safe mode, now try your volume keys on side of phone if you hear sounds then your good to go, now all you have to do then is reboot phone and when it comes back on everything should all be back to normal. Hope this helps
I am also facing same problem. Is it hardware problem? I am on warranty, if hardware problem it may replaced by samsung. Please advise.
I Have The Same Problem!! Cant Hear Calls!!
Was this ever solved I'm experiencing the same issue. I cant hear callers or even the ringing when calling people. The weird part is it works when hooked up to my bluetooth in my car. If I restart my phone it will work for a little while then the issue comes back. I restored to factory settings and flashed AT&T's stock firmware still no luck. Someone please help!!!
any luck?
I was in a vibercall with my friend and heard some weird sounds like the ones when u tried to connect to internet in the olden days. Since than I am unable to hear a word and the other party as well can't hear nothing on a cellular call(viber and Skype etc working fine means no hardware issue, antenna is fine as the call connects perfectly and sms sent and received promptly). I reset my phone after backing up with samsung kies which was a headache in itself. After the reset problem persists but when I changed my sim card problem was solved but that didn't last long after a few minutes the glitch was still there. So its been more than 4 days now I am using S4 Active kindly let me know if you guys found any solution or else I will just hit to the repair center.
And if any custom rom than please note its s4 active i9525.
Thanks
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution

Unable to Speak or Hear while Calling from SIM 2

Hello xda,
umm ive been having a little bit of problem with my Grand 2 from the past few days. Actually, whenever i try to Dial or Receive a call from SIM 2, i cant talk or hear anything. that is, the other person cant listen to what im saying and i cant listen to them either. its almost as if both my Microphone and the Speaker ( or Receiver, idk what you call it xD) are not working at all. but if i Dial or Receive a call via SIM 1 then everything just works perfectly fine.
Then, if i reboot my phone (a full reboot and NOT a hot boot) Calls from SIM 2 start working again. Weird thing is, that it only works for an Hour or so and then the same problem arises again.
I've tried changing the SIM but that didnt help at all so i dont think theres anything wrong with the sim card or the network as i AM getting a full and stable signal.
If anyones got any idea whats wrong. please help me out i'd really appreciate it.
Im Currently using the GENNXT E3 rom By Balliboxer
Same Problem
Hi Man.
I have facing same problem,
so please XDA Developers HELP US TO SOLVE THIS PROBLEM
is this a Software Issue or a Hardware
BesaMan said:
Hi Man.
I have facing same problem,
so please XDA Developers HELP US TO SOLVE THIS PROBLEM
is this a Software Issue or a Hardware
Click to expand...
Click to collapse
It was probably an issue with the firmware itself haha. I dunno what happened but after the recent firmware upgrades both sims are working perfectly fine now. Can't be too sure about that though

call receiver can hear himself/herself

Hello
i recently updated to latest firmware through odin on my n910c and I've been having problems with my calls. At first people couldnt hear me but I could hear them. I rebooted and now the other side can hear me but apparently they can hear themselves as well making it more difficult to talk for them. Rebooting doesnt help anymore.
:??
bump. really no ideas?
quadlt said:
bump. really no ideas?
Click to expand...
Click to collapse
That problem usually is carrier-related. It's likely your network operator is the source of error, not the Note.
Chefproll said:
That problem usually is carrier-related. It's likely your network operator is the source of error, not the Note.
Click to expand...
Click to collapse
Nope, tried putting the same SIM into my old Sony and there were no problems on both ends. I have rooted my phone so I don't think my repair service will take my warranty anymore so I am left with fixing it myself.

Can't be heard after some time.

This is very frustrating.
I use my phone for calls between 3-5 hours a day. I've been having this issue where I'll be on a call and after some time (ranges between 2-10 minutes) I can continue to hear people but they can't hear me. I use the Samsung headphones with a built in mic to talk. I'll notice that they can't hear me, I'll unplug the headphones and they still can't hear me. I hit speaker phone and still can't be heard. I end up hanging up and calling back. This happens about 30% of the calls I'm on. I also bought other Samsung headphones and the problem persists. It's also not always with my headset. I've had this muting issue happen while talking directly on the phone.
Here is the kicker. I'm on my 3rd s6 edge+ and I've had the problem with all 3!! My first phone the microphone by the speaker stopped working. My second one started having the same issue with the mic. But all three had the same exacting muting issue.
Anyone else in the same boat? Any suggestions on fixing this?
Thanks
mikeysweet said:
This is very frustrating.
I use my phone for calls between 3-5 hours a day. I've been having this issue where I'll be on a call and after some time (ranges between 2-10 minutes) I can continue to hear people but they can't hear me. I use the Samsung headphones with a built in mic to talk. I'll notice that they can't hear me, I'll unplug the headphones and they still can't hear me. I hit speaker phone and still can't be heard. I end up hanging up and calling back. This happens about 30% of the calls I'm on. I also bought other Samsung headphones and the problem persists. It's also not always with my headset. I've had this muting issue happen while talking directly on the phone.
Here is the kicker. I'm on my 3rd s6 edge+ and I've had the problem with all 3!! My first phone the microphone by the speaker stopped working. My second one started having the same issue with the mic. But all three had the same exacting muting issue.
Anyone else in the same boat? Any suggestions on fixing this?
Thanks
Click to expand...
Click to collapse
Doh. I dont know which firmware/rom/kernel you're running but maybe you should wipe cache/dalvik or clean re-flash.. If already rooted, give a try a custom kernel. Hope you solve it. Thanks.
I have the exact same issue, except my call quality is poor and calls drop a lot as well. Im on my 3rd phone as well. All the issues have followed me on the phone. T mobile told me that I would have to wait for the marshmallow update since its a known issue with the phone and it should correct it. I told them it wasnt a good answer so they are sending me a new sim card to try out and see if that helps. Personally I hope it doesnt so I can get a new device
Konsstantine34 said:
Doh. I dont know which firmware/rom/kernel you're running but maybe you should wipe cache/dalvik or clean re-flash.. If already rooted, give a try a custom kernel. Hope you solve it. Thanks.
Click to expand...
Click to collapse
Oops!
I'm running completely stock, no root/rom/kernel changes at all:
Build# LMY47X.G928AUCU2AOJ1
Android: 5.1.1
Kernel Version: 3.10.61-5921265
bb4ninja said:
I have the exact same issue, except my call quality is poor and calls drop a lot as well. Im on my 3rd phone as well. All the issues have followed me on the phone. T mobile told me that I would have to wait for the marshmallow update since its a known issue with the phone and it should correct it. I told them it wasnt a good answer so they are sending me a new sim card to try out and see if that helps. Personally I hope it doesnt so I can get a new device
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Click to collapse
Ugh. It's going to take forever for Marshmallow to come out. First Samsung needs to rip it apart, then AT&T before it gets to me.
Let me know how the SIM change works for you. That's one thing I've yet to try.
mikeysweet said:
Oops!
I'm running completely stock, no root/rom/kernel changes at all:
Build# LMY47X.G928AUCU2AOJ1
Android: 5.1.1
Kernel Version: 3.10.61-5921265
Click to expand...
Click to collapse
Umm. I see thats AT&T, isnt it? If so, you have got locked bootloader etc, I dont have proper info about it sorry. I prefer you to try something like wipe cache/dalvik etc but it may bricks your phone. So you better ask that in AT&T Forum Good luck.
Edit: I saw your post after posted mine lol. I've simfree g928C btw.

A510F calls problem

Hello guys i have question about microphone in call, people cant hear me well in normal call only when on speaker, mic was replaced few months ago under warranty it was broken but now it is different, working fne when recording with stock recorder app but very quiet in calls, i think its software related now, any help is appreciate.
Antonio GT-I8730T said:
Hello guys i have question about microphone in call, people cant hear me well in normal call only when on speaker, mic was replaced few months ago under warranty it was broken but now it is different, working fne when recording with stock recorder app but very quiet in calls, i think its software related now, any help is appreciate.
Click to expand...
Click to collapse
What have you try ?
McFy said:
What have you try ?
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Click to collapse
I dont know what to try its stock rom it should be good, thats why im asking for help.
Antonio GT-I8730T said:
I dont know what to try its stock rom it should be good, thats why im asking for help.
Click to expand...
Click to collapse
Have you try to flash stockrom again ? Reset or clear contact cache ?
McFy said:
Have you try to flash stockrom again ? Reset or clear contact cache ?
Click to expand...
Click to collapse
Hm no not yet but is this normal that i have 3 phone apps in system?
Antonio GT-I8730T said:
Hm no not yet but is this normal that i have 3 phone apps in system?
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Wipe them and contact app also because it's related to phone

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