Google admits speakerphone issue w/ Pixels FYI - Google Pixel XL Guides, News, & Discussion

In the process of returning my second phone now for this issue... what a pain. Glad to see they recognized it as a problem though!
https://support.google.com/pixelphone/forum/AAAAb4-OgUsIW_gxTpXX3s/?hl=by

They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?

Not sure, but I will say that I doubt I will be purchasing a phone from google again... spent half my day trying to get expedited shipping with no luck from them (this is a business phone).

You're not going to buy a phone because you can't get expedited shipping? That makes sense.
Sent from my Pixel using XDA-Developers Legacy app

bobby janow said:
You're not going to buy a phone because you can't get expedited shipping? That makes sense.
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It's kind of important when it's a business phone. Heck it's important when it isn't business.
Frankly I see nothing wrong with taking your money where it benefits you best, regardless of how trivial someone else might find the gripe.

pcriz said:
It's kind of important when it's a business phone. Heck it's important when it isn't business.
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Come on, really? Get an inferior device because you can't wait another day or so? I guess I'm just not that impatient and I can use my current device for the interminable wait period of 2 days.

bobby janow said:
Come on, really? Get an inferior device because you can't wait another day or so? I guess I'm just not that impatient and I can use my current device for the interminable wait period of 2 days.
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Inferior is subjective. Look at your convenient situation though of having another phone.
If it was my work phone I couldn't simply use another phone. It's not that easy.

It's a MICROPHONE issue, not Speakerphone.

rcyh said:
They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?
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I would like to know how to find out as well. Went through the "About Phone" but didn't come across anything. I purchased mine a little over a week ago from a corporate Verizon store, but no telling how long it had been sitting there in stock.

The only way to tell is by getting a refurbished one directly from Google.

How to check manufacturer date & where is it made from.
redsman55 said:
I would like to know how to find out as well. Went through the "About Phone" but didn't come across anything. I purchased mine a little over a week ago from a corporate Verizon store, but no telling how long it had been sitting there in stock.
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Website to check date place:
http://llabtoofer.com/2015/12/14/htc-devices-serial-number-explanation/
Google forums: "Help Finding Google Pixels Build Date"
https://support.google.com/pixelphone/forum/AAAAb4-OgUsZhQiMegDp6E/?hl=by
I don't have microphone issue but speaker crackling only heard that in paino app I don't hear it on phone calls or games...
2016/10/13 from Taiwan got my device in December after a month from join list to get black 128gb but for a short while the 128 silver was available so I got it.

Thank you so much! My Pixel XL serial number is HT723 so i guess it is manufactured on 2017Feb3 according to the link above.
Sent from my Pixel XL using Tapatalk

rcyh said:
They mentioned all devices manufactured after Jan 2017 should not have this issue. I received my phone 2 weeks ago. Is there a way to find out when my phone was manufactured?
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If Serial sticker label on the Box says Rev B then you've got the revised version and you should be ok.

Just got off the phone with Project Fi to process an RMA. Mine was manufactured 01/23/2017 and got the microphone issue.

pcriz said:
Inferior is subjective. Look at your convenient situation though of having another phone.
If it was my work phone I couldn't simply use another phone. It's not that easy.
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Importance is subjective, as well, but considering not getting expedited shipping is probably not actually affecting your business I'd say the importance should objectively be somewhat low.
Also, if this is a work phone and you're trying to get it today, there are literally stores everywhere that could sell it to you, in person. Aside from a locked bootloader, they're the exact same phone.
This is all irrelevant, because we know nothing about what (s)he was talking about, above. He very-well could have been trying to get Google to give him *free* expedited shipping for some reason, in which case none of this matters. I highly doubt he was just ordering a new phone and they were refusing to let him buy expedited shipping.

hotleadsingerguy said:
Importance is subjective, as well, but considering not getting expedited shipping is probably not actually affecting your business I'd say the importance should objectively be somewhat low.
Also, if this is a work phone and you're trying to get it today, there are literally stores everywhere that could sell it to you, in person. Aside from a locked bootloader, they're the exact same phone.
This is all irrelevant, because we know nothing about what (s)he was talking about, above. He very-well could have been trying to get Google to give him *free* expedited shipping for some reason, in which case none of this matters. I highly doubt he was just ordering a new phone and they were refusing to let him buy expedited shipping.
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You lost me at there literally being stores everywhere that have the phone. Given the time I posted my response people were still waiting on shipments. And no importance isn't subjective when it comes to work communications. At least not for me. But hey we don't know his situation or anyone elses so it's kind of whatever at this point. Especially a month after the comment was made.

pcriz said:
You lost me at there literally being stores everywhere that have the phone. Given the time I posted my response people were still waiting on shipments. And no importance isn't subjective when it comes to work communications. At least not for me. But hey we don't know his situation or anyone elses so it's kind of whatever at this point. Especially a month after the comment was made.
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Are you off your meds again?! How many times are we going to have to tell you not to reply to comments older than a week?! It's causing you to dig up old wounds!:silly:

Jammol said:
Are you off your meds again?! How many times are we going to have to tell you not to reply to comments older than a week?! It's causing you to dig up old wounds!:silly:
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Lol true true.
Hey what rom are you running

pcriz said:
Lol true true.
Hey what rom are you running
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Bone stock at the moment. Waiting for beans! Lol. I can only run custom roms on the weekends.:crying:

Jammol said:
Bone stock at the moment. Waiting for beans! Lol. I can only run custom roms on the weekends.:crying:
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Yeah I've been jumping around also. Waiting on the new PN. Kind of bummed Samsung caught on and killed Samsung pay on rooted non Sammy devices pair to the S3.

Related

Nexus S Supply/Demand

What do you think it is going to be like on the 16th? When BestBuy says stuff like this
There will be no pre-orders on the Nexus S. Units will be distributed on a first-come-first-served basis on launch day. We will use a ticketing system much like we do on Black Friday to allocate inventory and keep the process organized.
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it worries me I mean because Id hate to be without a phone until I found an NS..I have 3 Bestbuys within 20 minutes of me and are pretty sure even if the demand is high enough for them to need to use a ticketing system. or maybe the supply is low? But either way If i have to wake up at 7AM to be there when they open I will
Just curious as to what you all think?
I am not worrying about it. People here seem not very into those modern toys. There are two Bestbuys nearby. I guess I'll just drop by when I wake up.
slowz3r said:
Just curious as to what you all think?
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I really have no clue and wish I did
I think there will be a VERY tiny amount of people that actually know / are ready to buy the Nexus-S on it's debut date but one of the smart guys on here suggested going to a best buy that doesn't sell T-mobile handsets in order to increase your chances.
I'd say you would def be able to get your phone on the day of launch though
ap3604 said:
I really have no clue and wish I did
I think there will be a VERY tiny amount of people that actually know / are ready to buy the Nexus-S on it's debut date but one of the smart guys on here suggested going to a best buy that doesn't sell T-mobile handsets in order to increase your chances.
I'd say you would def be able to get your phone on the day of launch though
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Ya, i figure get there when they open and you should be good if anything
slowz3r said:
Ya, i figure get there when they open and you should be good if anything
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Yeah you'll be fine
I mean, in the entire 10 months I've had the Nexus-1 I've only seen one other person with it. Chances are it will be the same for the Nexus-S and you will get it no problems
ap3604 said:
Yeah you'll be fine
I mean, in the entire 10 months I've had the Nexus-1 I've only seen one other person with it. Chances are it will be the same for the Nexus-S and you will get it no problems
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ya ive only seen one person with a N1 as well but you forget the N1 was only sold online and not advertised at all...maybe we will see an ad campaign starting Monday
slowz3r said:
ya ive only seen one person with a N1 as well but you forget the N1 was only sold online and not advertised at all...maybe we will see an ad campaign starting Monday
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True, very true, good points. It wouldn't surprise me to see a TV advertisement since Google made that commercial with the view were your looking at the persons feet the whole time.
Im sure they will seeing as the N1 was a "marketing failure" but i really hope we dont end up seeing every other person with a NS...thats why i loved the N1, very unique
Personally, I think your chances of grabbing one are good. It seems to be very similar to the galaxy line, and if samsumg sold 3 million in the us, I know those folks won't be ready to shell out $600.00 four months later.
Sent from my vibrant while drinking...
I am gonna ask my dad, to pick one for me from Cincinnati - Best Buy. There are 3 in cincinnati, I guess. I hope he gets to pick one after 3-4 days from there. Say by 20th December.
I stopped by my local best buys all of which dont carry tmobile and all of which have NOOOO idea about the Nexus and are saying they wont be getting it because it is a Tmobile device
Bestbuy is sooo assbackwards they have no idea whats going on with the device
slowz3r said:
I stopped by my local best buys all of which dont carry tmobile and all of which have NOOOO idea about the Nexus and are saying they wont be getting it because it is a Tmobile device
Bestbuy is sooo assbackwards they have no idea whats going on with the device
Click to expand...
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Did you read their FAQ? They stated that they are currently spreading the news among all Best Buys. It just takes time and if the manager of the stores don't tell the employees, then expect to hear that from the employees.
The Nexus S doesn't have the popularity of the iPhone, so I'd assume supply/demand will just be fine. Possibly, a Best Buy located in a populated area would get more in stock than those that aren't. Just my guess.
DKYang said:
Did you read their FAQ? They stated that they are currently spreading the news among all Best Buys. It just takes time and if the manager of the stores don't tell the employees, then expect to hear that from the employees.
The Nexus S doesn't have the popularity of the iPhone, so I'd assume supply/demand will just be fine. Possibly, a Best Buy located in a populated area would get more in stock than those that aren't. Just my guess.
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ya i know, im just trying to be sure, because Id hate to be without a phone, I do business on my phone so not having one would really suck.
Talking to some managers they said that Sunday is the "new product ad drop"
slowz3r said:
ya ive only seen one person with a N1 as well but you forget the N1 was only sold online and not advertised at all...maybe we will see an ad campaign starting Monday
Click to expand...
Click to collapse
Ive only seen 1 person also
Sent from my T-Mobile G1 using XDA App
Am I the only one seeing the Nexus S ads on these very forums? (HTC ads come up too).
It's funny talking about the Nexus S with the ad flying around in that ad bar...
onthecouchagain said:
Am I the only one seeing the Nexus S ads on these very forums? (HTC ads come up too).
It's funny talking about the Nexus S with the ad flying around in that ad bar...
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I believe the ads are handled by google so figure if your searching for Nexus S on google you will get targeted ads, and this is a phone site so it makes sense
Only 157 best buy mobile stores will have the phone, thats the latest info i heard
slowz3r said:
Only 157 best buy mobile stores will have the phone, thats the latest info i heard
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From where or is this a secret source that you can't tell us? Just wandering.
DKYang said:
From where or is this a secret source that you can't tell us? Just wandering.
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Ive been on the phone with Best Buy/NExus S Call center since 10 AM PST and up until 4PM I was told that they have no information that they can tell me. But then on one of my batches of calls they all told me the same thing, 157 Best Buy stores/Best buy mobile will be getting them.
But i was also told buy one of the reps, who i talked to for a good 45 minutes about the subject that they get new information every day and i should continue calling them because they give out info as they get it
He says that by the 14th they should have information as to what stores will be getting the NS.
Take it for what its worth, thats just the info i got from them . Just doing some digging of my own but i will be calling to see if there is anything new they can tell me and ill keep you guys updated if anything
You know, I really don't think it'll be out of stock. You should be able to get a piece easily.

Nexus 4 RMA for a new phone?

Hey guys,
I want to RMA my Nexus 4 due to the buttons not feeling right but my friend wants to buy it off me for more than I what I bought the phone. If I RMA the phone and my friend buys the phone off me, what happens?
If the RMA comes and no phone is returned, I get charged, which is fine but I don't think Google would like this very much.
Or would you guys recommend me just waiting till it goes back in stock and buying the phone the regularly? Thanks.
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
It depends how much you value morals and ethics.
mbucks911 said:
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
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Will I get warranty still even if I'm charged for the new phone?
El Daddy said:
It depends how much you value morals and ethics.
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Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
filthykid said:
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
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It is kind of depressing if you think Google physically ships out the devices.
Sent from my Nexus 4 using Tapatalk 2
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
filthykid said:
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
Click to expand...
Click to collapse
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
joshnichols189 said:
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
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Well in that case, they would have been intelligent enough and out-sourced agencies to retail stuff for them. There were many things they would have done rather then just disappointing their customers. And let's say they actually screwed it up.. what now? Stay quiet? Let customers suffer? No official statement about whats going on with them?
We all know the wait is a killer... u just can't get over it. It just bugs you a lot. Just imagine if u r dying to get Nexus 4 and do not foresee any hope of it coming back in a few weeks and even if it comes, the delivery will again take weeks. So in such scenario if the OP wants to sell his device to his friend, what's wrong? His friend is paying him. He is paying Google. Payment is made and device remains with the customer. Thing is done.
However, selling it on premium is greedy-ness but if OP's friend is willing to pay more :/.. then it's his call.

So....Groupon sent me two...

Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
My friend once got two LCD televisions, but ordered only one.
He never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Sent from my SM-P605 using Tapatalk
Call me a cheap a$$ but I probably won't say anything after checking my credit card account...
Sent from my SM-P600 using Tapatalk
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
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Shows us what kind of person you are, and we are now seeing what others are made of.
I think we reap what we sow, what goes around comes around, you get it in your own dish, do unto others.........
What if you kept it and they found there error in a month, you sold it or gave it to someone and now the want it back.
AMG_Roadster said:
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
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Your most likely right but @supremekizzle did the right thing.
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Definitely kudos for keeping it honest in a sea of immorality....
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
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I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
cyburke said:
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
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Yeah, but in all likelyhood if I would've kept it they would've found out anyway. The funny thing is, it originally was shipped with UPS shurepost which I upgragged to UPS ground. The second one I got was also upgrated automatically. So I wonder if they shipped it out using the exact same shipping label. Maybe they would've never found out after all. But it'd be a ****ty thing for me to do to keep it
valexi said:
My friend once got two LCD televisions, but ordered only one.
H e never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
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Click to collapse
We got once two cupboards... and at this time it was legal to keep them (in Germany) without informing the seller. Only when they ask I have to say that I got two. When I remember correctly then after 2 year they both were mine (before I was only nicely to store the second one
Good job OP.
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
scrosler said:
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
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I'm not a huge believer in karma. At all, actually. I was worried more about them coming back at me asking for the money to pay for it months later. Maybe they would've never found out, maybe not. I will never know for sure now...
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
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I'm not sure that's true. Zavvi sent out PS Vita's by accident to customers and made a legal case out of it. AFAIK, they were actually backed up by UK law. That said, I'm sure it's entirely a country dependant thing.
Well letting them know saves you from worrying I guess.
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
grmcrkrs said:
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
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https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

550k S8s ordered in two days

Not sure if this is a good or bad thing but I saw this earlier:
http://www.geeky-gadgets.com/samsung-galaxy-s8-pre-orders-hit-550000-in-two-days
I'm going to start calling BS on this article and others like it. All the stories I've read so far have been quoting "numbers" but all of their sources are directly from Samsung (press releases?). There's very little they offer in terms of third-party accounting of how many devices have been sold. I'll be happy to be proven wrong, but this just sounds much too much like the tech press fawning all over itself to report publicity numbers and never verify anything.
If Theranos wasn't proof enough that the tech press doesn't seem to mind quoting nothing more than press releases and fawning over the CEOs with absolutely no proof of the actual story, then unless they can provide actual corroboration from third-part of carrier sales, this isn't real.
When I placed my order the rep on the phone told me she'd had very few orders for the device.
bayfisher1958 said:
thats amusing.........maybe this wont be like the insane iphone 7 pre orders. then again, i dont know your carrier. mines att.
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Mine's t-mooooooobile
bayfisher1958 said:
lucky you.
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Lucky how? Reception is one step above two cups and a string.
sanjsrik said:
Mine's t-mooooooobile
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I am jealous I wish TMO worked where I lived.
Could be Breaking records... here
galaxys said:
Could be Breaking records... here
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They (Samsung) could be seeding the story with false numbers just to make sales jump. If you imagine a thing is in demand, you may well go and buy that said thing because you see it as a thing others want.
It's a thing.
What concerns me about this is, if i recall correctly, the fine print on the free Gear VR with preorder said that there was a limit of 350k units for the promotion.
Here in Australia pre-orders have outsold the supply of Gear VR but Samsung is honouring the deal but is advising that there is a 3 to 4 week delay on the bonus item. I work for a retailer here and its so far been the largest phone pre-order in our history. Samsung isnt making it up.
cloudraker said:
What concerns me about this is, if i recall correctly, the fine print on the free Gear VR with preorder said that there was a limit of 350k units for the promotion.
Click to expand...
Click to collapse
I saw the same and it concerned me. Surely there are more than 350k pre-orders in the US, let alone people without a pre-order who try to buy a device day one. There will be a lot of phones getting into people's hands next week, how long before that 350k units is gone?
I ended up swithcing my pre-order to Samsung.com. Automatic enrollment, and the stuff ships with the phone instead of waiting. No risk of not getting it.

Available on ebay?

Just noticed a couple eBay listing for this phone already is it shipping already?
Hot dang. The highest I saw was $2,699.00 for the phone with 5 people watching it.
Yah saw that too the sellers seem to have it in Stock, as apposed to preselling it.
hope they don't delay the release. From what it looks, the bezel less display will be pretty common by last quarter this year.
The phones on eBay are pre-sale. Look at the fine print. Anyone that says they have one is a scammer.
The reservation list hasn't even been upgraded to a order list.
Don't., don't, don't believe the hype!
tech_head said:
The phones on eBay are pre-sale. Look at the fine print. Anyone that says they have one is a scammer.
The reservation list hasn't even been upgraded to a order list.
Don't., don't, don't believe the hype!
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Click to collapse
I wrote to the seller(s) reminding them of the eBay rules and they revised the ads... but not before someone had already bought at least one.
That was good of you, sucks for the guy who purchased though
neovalkyr said:
That was good of you, sucks for the guy who purchased though
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Well, all the purchaser had to do was to contact the seller and ask if it was in hand before buying. Takes two to tango.
Every day that passes without getting my invoice is driving me a little more crazy... I mean I really like my Pixel XL, but I have Essential Lust... :silly:

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