Messenger after update always states I have unread messages - Moto Z Force Questions & Answers

Has anyone else run into this issue in the past week or so? Soon as I updated to the newest version of Google messenger ah which is now "Android messages" probably to reduce confusion between Facebook messenger, my messages app always says I have unread messages which I do not. I also do not use any other messaging app for texting. I do not even have the Facebook messenger app.
Things I have tried:
Deleting data on messages, fixes it temporarily after a restart but then comes right back.
Uninstalled app, restarted, reinstalled, restarted, still does it.
Tried clicking on every individual text message on each person, doesn't fix it.
Bothers me so much I did a factory reset, put no apps on my phone, disabled any bloat, downloaded Android messages, tried it, still saying I have unread messages.
I have no idea what else to try, from what I have heard on Reddit, many others are experiencing the same problem and no fix for them that they knew of yet.
I'm thinking it must be something with the recent update, obviously that was my first deduction after updating and it happening literally right after with never having problems but I'd figure I would try stuff and see what happens.

BlueForce64 said:
Has anyone else run into this issue in the past week or so? Soon as I updated to the newest version of Google messenger ah which is now "Android messages" probably to reduce confusion between Facebook messenger, my messages app always says I have unread messages which I do not. I also do not use any other messaging app for texting. I do not even have the Facebook messenger app.
Things I have tried:
Deleting data on messages, fixes it temporarily after a restart but then comes right back.
Uninstalled app, restarted, reinstalled, restarted, still does it.
Tried clicking on every individual text message on each person, doesn't fix it.
Bothers me so much I did a factory reset, put no apps on my phone, disabled any bloat, downloaded Android messages, tried it, still saying I have unread messages.
I have no idea what else to try, from what I have heard on Reddit, many others are experiencing the same problem and no fix for them that they knew of yet.
I'm thinking it must be something with the recent update, obviously that was my first deduction after updating and it happening literally right after with never having problems but I'd figure I would try stuff and see what happens.
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Any updates? My wife's ZF is experiencing the same thing. I noticed it on my own device a few days ago, but, since I run Action Launcher, I just turned off notification badges.

Had same exact issue but fixed it
Yes I've had this same issue since the update and it turned out to be related to Verizon Messages app. I opened Verizon Messages, opened each "unread" thread then I closed the app and disabled it. No issues since then with the notification bug in Android Messages. Also I made Verizon Messages the default messenger temporarily while I did the above and then afterward I switched it back to Android Messages

I followed almost the exact same steps, except for making it the default messenger. I'll try it again today and see if it works. Thanks!

Marine034189 said:
Yes I've had this same issue since the update and it turned out to be related to Verizon Messages app. I opened Verizon Messages, opened each "unread" thread then I closed the app and disabled it. No issues since then with the notification bug in Android Messages. Also I made Verizon Messages the default messenger temporarily while I did the above and then afterward I switched it back to Android Messages
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Hmmm, this also did not work for me. I did make it my default messenger while I read the messages then went to disable and force stop it. I tried many variations of enabling and disabling the app too like blocking notifications, turning off system control, denying all permissions, nothing seems to work. I guess we'll just have to wait for an official fix it seems.

Same here. My wife's has been doing this for the past week. Mine just received the push today for it so now mine is doing it. Hopefully they resolve the issue soon.

Ugh same here again..
Yeah it's happening again now on mine so it does indeed look like we will have to wait for an official fix :-/ I think I might just download an older version apk until they are able to push a fix out for it

Same problem here. Uninstalled and rebooted. Did not install update. Works fine. Will wait for next update release before trying update again.
Moto Z Force Droid

Related

HELP! Message Notification dissapears

If I receive a text message, I get a notification in the top bar. If i receive a second text the notification disappears from the top bar and I have no way of knowing that I have messages until I open the app. This is extremely frustrating especially since I am away from my phone often at work.
Anyone have any ideas ?
Sounds like an app causing a conflict... does it do it in Safe Mode?
To enter Safe Mode, press power until the Shutdown confirmation pops up, then long press the notification and acknowledge Safe Mode... the next boot will not load any user applications in memory, just basic Android services, test it there and see if it is still a problem, if not you have an app that is conflicting, if it is still there I would try a factory reset and test again.
It does not occur in safe mode. How would I go about figuring out which app is causing the conflict
wkw89 said:
It does not occur in safe mode. How would I go about figuring out which app is causing the conflict
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This is a carrier SMS (text message) issue? Remove any app you can that deals with SMS or texting except the stock app, that is where I would start. Or any app that monitors notifications. Unfortunately, this is a trial and error process. Do you have a lot of apps installed?
Either that or factory reset, then add apps one at a time until it breaks.
Yes, unfortunately, I do have a lot of apps installed. How would I go about seeing what apps deal with notifications or SMS. Thanks
wkw89 said:
Yes, unfortunately, I do have a lot of apps installed. How would I go about seeing what apps deal with notifications or SMS. Thanks
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Honestly, I don't know... Do you have lots of texting apps?
Just whatsapp
Any other ideas anyone ? It is extremely frustrating.
Test to see if WhatsApp is your conflict. Uninstall it long enough to see if it is the culprit. If it is and you want to keep using it, I don't know how to fix it, but at least you know more precisely where to start.
It is not WhatsApp causing the issue. Any other ideas ? I'm surprised no one else has had this issue. It is extremely frustrating.
I am still having this problem. I also get "unfortunately messaging has stopped." When receiving messages from one particular contact.
There are other apps that can do texting and act as a messaging app...I.e Facebook messenger, Hangouts, Skype, etc. The are also apps with access to messaging which you can find on permissions. As stated by acejavelin, you will have to start doing trial and error as this appears to be an app conflict if safe mode works. The easiest first step is to deny permissions to messaging and see if you can find the culprit.
Are you rooted by chance? I'm not asking you to root if you are not and I'm not claiming root is the issue. Try denying messaging app permissions first one by one. You can find this in Settings, Apps, tap the gear icon in top right, App permissions, SMS. If toggling one doesn't fix the issue, toggle the next one off. Just make sure to leave the stock messaging app on. If the text notifications problem persists, report back.
I'm not rooted. I am going to try this today. Thank you.
So I tried this and went through each app and denied permission of SMS to each one, one by one. The same thing happened everytime no matter what.
wkw89 said:
So I tried this and went through each app and denied permission of SMS to each one, one by one. The same thing happened everytime no matter what.
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Click to collapse
Denying permissions was an idea to try and make as painless as possible. The only options left for you to try are the most painful. However, as was asked once already, could this be something to do with your carrier (or your friends). While you could start uninstalling ​apps one by one, I would recommend doing a factory reset and start fresh when prompted (don't let Google automatically restore your apps). If upon a fresh install and update of system apps your message notifications don't work correctly, then it is a carrier issue most likely which you would need to take up with them. If message notifications work properly, then start installing apps one by one and testing as you go. Whether you uninstall or install one by one, it is not a quick process, but with a factory reset, you get a refreshed phone.

Issues with messaging and badges

So I've recently started having a couple issues with my AT&T S8 Plus. I've already performed a factory reset once and wanted to see if anyone else is having similar issues or has ideas.
1. When sending text messages I get a never ending spinning wheel next to the message that it is sending even once the recipient gets it. I seem to have to reboot the device to fix it. Doesn't seem to matter if I'm on wifi or LTE.
2. Badges have been all over the board. I'll have a badge for 8 emails on my home screen and will delete the emails but the badge doesn't go away like it used to. Likewise sometimes I'm getting emails and a notification but no badge. I have to clear the badge manually. This has also happened on the phone app.
Any ideas? Thanks.
Same here with s8+ about badges. Any solution?
emremutlu said:
Same here with s8+ about badges. Any solution?
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Same here as well and plus+ for anyone who could find a solution to this very annoying problem. Tried almost everything.
Disabled Badge Provider for now.
you can long-press an icon and remove the badge
---------- Post added at 11:59 PM ---------- Previous post was at 11:59 PM ----------
timrock7 said:
you can long-press an icon and remove the badge
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Click to collapse
didnt read the whole post, my apologies
I'm having the same issue with badges, but also not getting notifications at all from some apps, including no badges. This seemed to start at some point over the weekend.
just cleared badge providers data from app manager. Seems like its ok for now.
Same is happening to me. Only the last week where WhatsApp and email badges not clearing when messages read. Perhaps a bug has crept in since the recent update.
So annoying
Same prob here with badges not disappearing and messages app status is spinning although message has been sent and received and replied to...Started little over a week ago I guess...Help please...This is killing my OCD.
I am having the exact same issue, for the second time. This started happening about two weeks ago, and it lasted for about two days. Just as I was about to give in and reset the phone, it cleared up on it's own. Texts showed sent right away and badge counts stayed correct. Then it started again two days ago. Totally random. But now, new symptom: apps that were open about the time the issue started, opened by themselves again early this morning. I have NO clue whats happening.
GaresTaylan said:
So I've recently started having a couple issues with my AT&T S8 Plus. I've already performed a factory reset once and wanted to see if anyone else is having similar issues or has ideas.
1. When sending text messages I get a never ending spinning wheel next to the message that it is sending even once the recipient gets it. I seem to have to reboot the device to fix it. Doesn't seem to matter if I'm on wifi or LTE.
2. Badges have been all over the board. I'll have a badge for 8 emails on my home screen and will delete the emails but the badge doesn't go away like it used to. Likewise sometimes I'm getting emails and a notification but no badge. I have to clear the badge manually. This has also happened on the phone app.
Any ideas? Thanks.
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Click to collapse
Same with mine. Tried switching themes back to stock which seemed to work for a while now it's doing it again. Such a pain since you have no idea if your msg sent or if it's just the phone acting up. I'm now wondering if it's part of there new battery optimization?
oh man im glad im not the only one with texting issues. its so freaking annoying. i did a hard reset today praying it would fix it, plot twist it didnt. its only the stock app tho. i was running the google app and today that decided it wouldnt recieve any texts out of the blue. im trying to find a way to uninstall or disable the stock app..
Does yours also make duplicate texts?
Samsung Badge timeout is broken
This is happening to me as well. Example WnatsApp or any other app that has a badge for unread notifications or alerts stays that way even after the messages and notifications are read. What works in my case is to keep the App open for about 10 secs or so AFTER the mails/messages etc are read. If it is a notification, just opening the notification does not work. I have to manually open and click on the individual notifications for Samsung to register that as a read. This was the case from the day I purchased the device and has remained the same ever since. Frustrating in the extreme.
Since we're all complaining... me too! Somehow, the latest update has managed to cause a clustermuck to the most basic and useful features. Since I installed it on my S8 last week, my email and whatsapp badges have disappeared so I now need to open the bloody app to see if I have messages.
Meanwhile, my email randomly shows a badge for "11" new emails. It occasionally clears only to reappear later.
Rolling back the update seems to be a royal ball-ache too. Any suggestions welcome.
Same issue here I have tried everything even have some other symptoms
Along with the same issues you're having I am also having issues with clicking on a notification it disappearing and nothing happening and hours later after setting my phone down and coming back to it trying to do something else on it then all of a sudden of the notification pops up and those badges are really making me mad when they don't disappear I tried disabling them couple hours or next day they come back I really like my phone but I'm starting to hate those badges

3rd Party Messaging Apps will not receive text

Hello All!
I've been having this problem for a few weeks now and im all out of ideas of what to do.
Carrier: T-Mobile
Wearable: S3 Rugged
Extra Service: DIGITS
Coming From: LGV20 which never had these issues with the same plans and accesories
So to start, when i got the phone inittially during setup of the google accounts i noticed that my OTP SMS Pushes were not being received, or auto filling the information. I skipped past all of that and noticed that anywhere that OTP text were suppose to autofill in different applications, it would not even when i received the text and got a notification.
So after a while of using TEXTRA which was working fine, one day i stopped receiving ALL text not just mms. I was able to send but never was I able to get anything from anyone. I ditched TEXTRA and went back to the stock Samsung app and noticed that all text were there, even though it was not default. After using the Samsung messages app i decided to go back to textra, heres whats funny. After Textra did it's initial setup, it only showed half of the recieved text from up to that day. Messages were incomplete, some just had one reply from a user and nothing else. So I also tried this with Android Messages and it had the EXACT same message log as textra. Both were not receiving the full logs from the server. Today Android Messaging was working for a good part of the day, then it just stopped all of sudden again.
Can someone help me with this, I've wiped the cache and factory reset the phone. Ive added and removed the multi-line settings in the samsung settings. I've tried the legacy settings on textra. I've called the DIGIT's customer service to see if they could fix it but they made and interesting point that it couldnt be digit because it wouldnt interfere with 3rd part messaging apps. When i switch apps i always make them default, i wipe the app cache etc.
I have a gut feeling this has something to do with something with the default Samsung Messages app and it somehow restricting use outside of it.
I just wanted to reply and say that I've been experiencing the exact same issue and haven't had any luck Google engineering my way around it. For me, I'm seeing the issue with Signal, so I don't believe it's the 3rd party app's problem. I can send messages (SMS/MMS), but the Samsung Messages app is the only one that "receives" them. A strange workaround I found was to download Android Messenger, set that as the default messaging app, then set Signal as the default messaging app again. This worked for a while, but I think the Samsung Messages app recently updated, and it broke this again until I repeated the above workaround.
It's annoying enough that, without a fix, I'll definitely be flashing a completely stripped ROM on this phone once we have the ability to do so to get away from all of the Samsung apps that I can't disable. And don't even get me started on Bixby...
wjm3982 said:
I just wanted to reply and say that I've been experiencing the exact same issue and haven't had any luck Google engineering my way around it. For me, I'm seeing the issue with Signal, so I don't believe it's the 3rd party app's problem. I can send messages (SMS/MMS), but the Samsung Messages app is the only one that "receives" them. A strange workaround I found was to download Android Messenger, set that as the default messaging app, then set Signal as the default messaging app again. This worked for a while, but I think the Samsung Messages app recently updated, and it broke this again until I repeated the above workaround.
It's annoying enough that, without a fix, I'll definitely be flashing a completely stripped ROM on this phone once we have the ability to do so to get away from all of the Samsung apps that I can't disable. And don't even get me started on Bixby...
Click to expand...
Click to collapse
I haven't had any issues with my At&t model...Been using Yaata since day one (about 2 months).
Also, there are some "package disabling" apps in the play store that will allow you to disable any app you want, you don't even need to be rooted. It cost me $1.99 (or around there), but was well worth it! You can even completely disable Bixby, so the button is even non-responsive.
Having the same issue and I may have fixed it. I logged completely out of Digits on the phone (settings/cloud accounts/multi line/hit the ... menu and choose log out.
I have this same issue. No matter which 3rd party SMS app I use I have missing text messages on the T-Mobile S8. Has anyone fixed this? It is driving me crazy. T-Mobile replaced my S8 and the new one does it (not as bad but it does it more than I'd like). How can I resolve this? My friend haf the same issue, he has an unlocked T-Mobile working on AT&T.
I don't use Digits or anything like that... any ideas?
hi guys
all you need to do
go to setings
device maintence
battery
scrool all the way down to unmonitored apps and add your 3rd party sms app
youre welcome
This still didn't work for me and I am having the same exact issues. I have tried installing 2 different 3rd party messaging (Textra and Mood) and both were not working properly. I can send messages out just fine but when I receive them they are delayed (like 5 minutes or longer). Sometimes, I don't get the messages at all. Of course, the Samsung Messaging app (which I hate) works just fine. I have even "Force Stopped" it! What to do?
go into the stock messaging app, and turn off advanced messaging
Has anyone found a solution? I've been using textra for years & suddenly in March I started having this problem but with sent messages. All incoming texts are displayed but my sent texts aren't. I did try the 2 suggestions above. On a note 8, Android 8.0.0,Samsung experience 9.0.
SOLVED. I had the same issues and found the solution. Before you install your 3rd party sms/MMS you need to disable the default messenger. I uninstalled signal, disabled the built-in messenger, reinstalled signal. Now I can receive texts. Also my phone is not a Samsung.

Text Notifications?

On Friday, I installed an update on my stock V20 on Sprint. Since then, I get text notifications sometimes, but not always. I can't seem to pinpoint it. Not specific to certain contracts, not specific to SMS vs MMS (group).
The app icon shows the unread messages. But there's no notification tone/vibration or even an icon in the notification bar.
I have rebooted phone (as well as watch). I have cleared cache on messaging app.
Anyone else experiencing this or have in the past?
I am having the same exact problem!!! It is SO frustrating. No sound or icon in notification bar, just the number by the messages app button. This is happening all the time.
karatesnake said:
I am having the same exact problem!!! It is SO frustrating. No sound or icon in notification bar, just the number by the messages app button. This is happening all the time.
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Did it just start with the recent update? I had ZERO issues prior. And it's not even consistent. Sometimes works fine. Other times I'm getting a text from my wife, then another, angry, one 15 minutes later for not responding ?
Problem solved!
Smidgers said:
Did it just start with the recent update? I had ZERO issues prior. And it's not even consistent. Sometimes works fine. Other times I'm getting a text from my wife, then another, angry, one 15 minutes later for not responding
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I backed up my texts just to be safe but then went into the play store and to the Android messages app. I hut uninstall and it asked if I wanted to uninstall all updates, I hit yes. Since then my notifications seem to be working ?! Hope this helps!
karatesnake said:
I backed up my texts just to be safe but then went into the play store and to the Android messages app. I hut uninstall and it asked if I wanted to uninstall all updates, I hit yes. Since then my notifications seem to be working ?! Hope this helps!
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Didn't even think to check for an app update lol. I see there was one out there. Read some comments which reported same issue and then showed it was fixed after updating.
I just updated mine. So hopefully that just fixes it. If not I'll give your method a try. Thanks!
Update. Simple update of messaging app fixed issue. Doh

Facebook notification problem Samsung S8

Hello Lads Looking for some advice and help if possible please.
I have a problem that I cant find an answer to. I have an S8 with facebook installed and I dont get a notification sound or a popup on the lock screen showing I have a notification? I do get a red number on the apk shortcut showing how many notifications I have.
I've deleted cache and data, uninstalled the app and reinstalled it, logged in and out. changed settings within the apk and on my desktop facebook within my browser. still nothing. Ive tried default facebook sound and custom facebook sound and still get nothing.
I need to get this working as I use it daily and Im missing out on some important group messages
Is it a S8 problem or a facebook problem. Phone on latest firmware (EE) and latest facebook apk installed
Can anyone help me please.
Thank you.
Hey did you find a fix?
No Pal still the same problem. No notification sounds , no notification icon on lock screen although I get the red 1 or another number depending on how many new notications I have on facebook apk shortcut, But thats it. NO sounds. Uninstalled reinstalled, cleared data and cache, Logged in an out , restarted phone. checked all settings on desktop
Ah well cheers for the reply mate, been through all those steps myself too. Here's hoping they actually fix this in an update!
I am having the same issues. Not much help but you are not alone.
still no fix for this.? Can anyone help?
Same problem
I'm having this same problem on my S8+. It's super annoying. No sounds, no pop up notifications, just the little red badge number on the app icon to let me know there are notifications. I've done all of the stuff you guys have done. Has anyone seen a way to fix this yet?
No fix yet hopefully when we get oreo it wlll sort it?
Have you attempted to install an older version of Facebook. Maybe it's the Apk itself and not your phone. A recent update probably caused a bug.
Here is what I recommend
Uninstall your current Facebook app
Download and install this version of Facebook
https://www.apkmirror.com/apk/faceb...1-0-0-44-205-4-android-apk-download/download/
If not then try to download the latest beta.
Tell me if it solved your issue.
aleshah said:
I'm having this same problem on my S8+. It's super annoying. No sounds, no pop up notifications, just the little red badge number on the app icon to let me know there are notifications. I've done all of the stuff you guys have done. Has anyone seen a way to fix this yet?
Click to expand...
Click to collapse
Uninstall Facebook? ?
In all seriousness the Facebook is a bloated battery hogging mobile privacy violation. There are several 3rd party apps that do a great job at Facebook while being efficient and not beaming your every move to Facebook hq for ad analysis
Dont think its the apk as it hasnt worked for months and there have been numerous updates to facebook , ive installed reinstalled etc loads of times but Ill try again later, Thanks on way out

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