Hi to all fellow Porsche Design owners!
Just a quick one to remind you to sign up to HiCare as you get 3 months free screen replacement, 3 months free phone replacement and an extra year warranty so 3 years in total!
Hope you enjoy your Huawei!
charmz2k2 said:
Hi to all fellow Porsche Design owners!
Just a quick one to remind you to sign up to HiCare as you get 3 months free screen replacement, 3 months free phone replacement and an extra year warranty so 3 years in total!
Hope you enjoy your Huawei!
Click to expand...
Click to collapse
Thanks :good:
Is this offer also available for Huawei Mate 9 Pro owners? Since I have one right now.
Sent from my LON-L29 using Tapatalk
aragone79 said:
Is this offer also available for Huawei Mate 9 Pro owners? Since I have one right now.
Sent from my LON-L29 using Tapatalk
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Click to collapse
Yes...naturally :good:
has anyone taken advantage of this? The GG3 on this phone is rubbish and I have several marks on it.
gotta say this process to replace the screen is rubbish. Huawei said 'go back to Harrods' and Harrods have no idea!
UPDATE - Huawei are saying there is NO extended warranty (as the PD does not benefit from VIP membership) and what the app says is incorrect (about the screen replacement).
If they don't honour this, I'll not be very happy as the screen protection is very poor.
I've already gone back to Harrods and waiting for an update.
bonerp said:
has anyone taken advantage of this? The GG3 on this phone is rubbish and I have several marks on it.
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Click to collapse
Is that with the screen protector which was factory installed?
Mine is getting marks but I've ordered a tempered glass one so hopefully I can get rid of it soon
I've tried a tempered glass but it was such a poor fit due to curves I gave up.
After having the note 7 which I went naked on, I didn't use a protector on this but didn't realise it was only using Gorilla Glass 3 which isn't that great compared to the GG5 on the note 7.
If Huawei won't honour their own warranty, I'll never buy another. So far their customer service has been frankly appalling as last week they confirmed it would be replaced under warranty. So subsequently I bought another phone to keep me going whilst it was in for repairs.
UPDATE from Huawei:
The Mate 9 Porsche Design does NOT benefit from the 3 year warranty or the 3 month screen protection, whereas the Mate 9 does.
So you pay more and get less!
Even though HiCare clearly says I have this included. Goodbye Huawei.
I've also raised this with Trading Standards. Will keep you posted but as Porsche Design customers it looks like we've been mugged.
Thanks for the heads up.
If that is the case then this will be going right back as it was one of the perks I opted for.
charmz2k2 said:
Thanks for the heads up.
If that is the case then this will be going right back as it was one of the perks I opted for.
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Click to collapse
My thoughts also. I seriously can't believe Huawei have created a device with a 2x price tag over the mate 9 yet they won't include the same warranty.
I'm hoping trading standards and Harrods come up with something.
Otherwise I'm in 2 minds to hang onto it knowing it'll look rough in a few more months time and be worth nothing, or sell it now whilst it only has a couple of minor marks on the screen and try to recover maybe £900 for it. Going by new prices hitting the £2000 mark, I should get around that mark.
What has annoyed me more than anything is that when I chatted with Huawei just last week (and a couple of weeks before) they confirmed this screen warranty is included and I therefore bought a Oneplus3t as a temporary phone whilst this one was being repaired. Unfortunately I didn't email the conversation to myself - note for next time!). To ensure I haven't ended up speaking to someone who is mistaken I've emailed them, chatted and FB them. All the same answer all of a sudden.
This is totally unacceptable. I will never trust Huawei again.
bonerp said:
has anyone taken advantage of this? The GG3 on this phone is rubbish and I have several marks on it.
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Well it should be gorilla glass 4. My mate 9 pro has this
Sent from my LON-L29 using XDA-Developers Legacy app
HellRoot said:
Well it should be gorilla glass 4. My mate 9 pro has this
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Click to collapse
How do you know it's GG4??
According to corning it is 3
http://www.corning.com/gorillaglass/worldwide/en/products-with-gorilla/huawei/mate-9-porsche.html
charmz2k2 said:
How do you know it's GG4??
According to corning it is 3
http://www.corning.com/gorillaglass/worldwide/en/products-with-gorilla/huawei/mate-9-porsche.html
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I can see that, but most of the reviewers and phone companies here states gorilla glass 4. I understand the confusion. I don't know what is right then
Sent from my LON-L29 using XDA-Developers Legacy app
Would think Corning would know exactly what was sold to Huawei for the devices... it is a bit of a shame.. according to the Corning site GG3 was used on Mate 9 / 9 Pro / 9 PD and then GG5 was used on the P10's... why wouldnt they have ordered GG4 or GG5 for the Mate 9s is beyond me... surely it wouldnt have been that much more for GG5 over GG3 ?? tho I dont know the costs..
Related
My 4yr old got ahold of my fire and now I have a shattered screen. Has anyone done a screen replacement yet? Know of any good sources to buy a replacement screen?
How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?
CodenameDeadpool said:
How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?
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Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App
bubbles7361 said:
My 4yr old got ahold of my fire and now I have a shattered screen. Has anyone done a screen replacement yet? Know of any good sources to buy a replacement screen?
Click to expand...
Click to collapse
I don't have the link, but google kindle fire teardown to see if it would be easy for you to do yourself. If you think it might be, DON'T USE REPAIR UNIVERSE FOR THE REPLACEMENT! Horrible items, slow shipping even if you pay extra for next day, horrible customer service and no phone support. Good luck and im interested to know how your kiddo did that too.
Sent from my MB860 using XDA App
CodenameDeadpool said:
How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?
Click to expand...
Click to collapse
Wouldn't put it past a 4 year old to find a way to shatter inch thick steel.
My three yo knocked mine off a table, 24", on day 3 and broke the glass. I called Amazon and they offered me a replacement for $100. I figured it was a decent deal considering the amount of time it would take me to procure replacement glass and to tear apart/put together the device.
pre4speed said:
Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App
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Click to collapse
Its like the warranty on my pelican case, covers everything except shark bites, bear attacks, and children under 5.
Amazon will sell you the Square Tade 2 year warranty for $45 and you get 3 replacements during the term. Obivously you don't tell them the screen is already shattered when you call in to order it. Co-workers 5 year old brother got one for chirstmas and broke the screen 3 days later. She bought the warranty about two weeks ago and made the claim this week and Amazon overnighted her a new Kindle.
pre4speed said:
Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App
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Click to collapse
I think 2-4 year old kids are one of nature's most destructive forces. Imagine if they somehow organized and decided to focus that power!
As Toonakan said, Amazon offered a replacement for $100. Half the price of new seemed a bit steep to me. There are some 3rd party repair places but they are all about $130. Ebay has some parts for about $50 - $70. I will probably just go with that if I can find a seller that looks trustworthy. I have replaced screens on a few phones and gaming systems over the years, so I am not too worried about doing it myself.
The problem with a less expensive device, is repair costs seem a lot more expensive relative to the initial purchase price.
Hi Guys,
Thought i should post this story as some may find interesting
After having my new M8 for 4 days and leaving the phone screen up on my desk, my 4 year old while reaching for a stone she had previously brought me a few days earlier, dropped the stone straight onto the screen breaking it.
I wasn't too happy, but accidents happen and we have grown attached to her and my wife wouldn't let me put her up for adoption.
I tried a couple of local phone repairs places who all refused to take it on. Finally contacted HTC to see if they would repair. Firstly i tried the "why don't we have screen cover in Europe" which didn't work, in the end agreeing i would need to pay for the repair.
HTC organised UPS to collect and i have to say the service was excellent and you all will be pleased to hear total cost to replace screen, including pick up and return....£106...
Yep surprised me too.
We may not have HTC advantage in Europe but at least they are not ripping us off either.
I hear you! Have a nearly 4 year old too, I can understand your pain!
That's not too bad a price really, good to know. The Advantage program looks to be heading our way soon:
http://www.htc.com/uk/go/advantage/
Out of interest, where did your phone get sent for repair? I know there is a HTC presence in Slough, no idea what they do from there however.
Sent from my HTC One_M8 using Tapatalk
Hi Chris,
HTC are now using Regenersis (Huntingdon) Regenersis (Huntingdon) Ltd Kingfisher Way Hinchingbrooke Business Park
Huntingdon.
Ill check out that link, i wonder if i could claim back later.
Chris_c81 said:
I hear you! Have a nearly 4 year old too, I can understand your pain!
That's not too bad a price really, good to know. The Advantage program looks to be heading our way soon:
http://www.htc.com/uk/go/advantage/
Out of interest, where did your phone get sent for repair? I know there is a HTC presence in Slough, no idea what they do from there however.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
cybergamer said:
Hi Chris,
HTC are now using Regenersis (Huntingdon) Regenersis (Huntingdon) Ltd Kingfisher Way Hinchingbrooke Business Park
Huntingdon.
Ill check out that link, i wonder if i could claim back later.
Click to expand...
Click to collapse
Ok thanks for that. Was purely out of interest. Makes sense that they would outsource warranty repairs.
Sent from my HTC One_M8 using Tapatalk
I've had to use Regenersis before, were really good and turned my dead Sensation round in a few days. Was really impressed
Good to know HTC are using a reliable vendor for repairs
Sent from my HTC One_M8 using Tapatalk
HTC M8 Screen Repair
cybergamer said:
Hi Guys,
Thought i should post this story as some may find interesting
After having my new M8 for 4 days and leaving the phone screen up on my desk, my 4 year old while reaching for a stone she had previously brought me a few days earlier, dropped the stone straight onto the screen breaking it.
I wasn't too happy, but accidents happen and we have grown attached to her and my wife wouldn't let me put her up for adoption.
I tried a couple of local phone repairs places who all refused to take it on. Finally contacted HTC to see if they would repair. Firstly i tried the "why don't we have screen cover in Europe" which didn't work, in the end agreeing i would need to pay for the repair.
HTC organised UPS to collect and i have to say the service was excellent and you all will be pleased to hear total cost to replace screen, including pick up and return....£106...
Yep surprised me too.
We may not have HTC advantage in Europe but at least they are not ripping us off either.
Click to expand...
Click to collapse
Hi,
My puppy got hold of my HTC M8 this morning and I stumbled across this site looking for an idea of cost to repair, can I ask you how badly yours was damaged, mine in the the top right hand corner, but it appears to have affected the whole screen, touch still works all over it though so guessing that's a good thing?
I've arranged for them to pick it up tomorrow, dreading the bill, but got to have it fixed, only got it last Monday :crying:
Many thanks for any info
Jan
106£ is not too bad. My friend broke the screen in his sgs3. Screen with frame cost 119£.
Sent from my HTC One_M8 using Tapatalk
I paid 180 euro (150 pound) for a screen replacement here in belgium..
htc one m8 screen warratn
to be honest felt cheated, because like me if you have orderd phone straight away while looking at HTC one M8 mobile launch there was not clarification made by the person who annouced six months screen warranty which otherwise applies to anywhere in world.
if someone at the top level talking about features, specs and all other sales promises then should be aware about the importance of it when saying it in front of the global audience.
now when contacted HTC i have been asked to read terms and conditions. since HTC desire I have bought every phone they launched. But not anymore.
Personally felt that there is nothing for being loyal to brand anymore.
Me now saying good bye to HTC, doesn't matter how good they are but for me they cheat.
Thread closed,
Don't forget to search for existing threads. An example of an existing thread is here:
Shattered Screen Experience
Many thanks,
Ghost
These threads are normally full of rants about how poor repairs and customer services are. On this occasion Honor/Huawei need to be commended.
A couple of weeks ago I dropped my Honor 8. Other than a couple of dents near to the headphone jack all seems ok, until last week when the screen started playing up with lines and contrast issues.
I dreaded having to send it away after my experience with other manufactures like Samsung and HTC who are a nightmare to deal with IMO. Anyway, I shipped to my phone to Honor for assessment and repair on Tuesday this week. It was received on Wednesday, fixed and despatched on Thursday and back in my hand now. Not only with a replacement screen, but they replaced the entire housing so I no longer have a dent!
You can see now why I wanted to post this. The Honor 8 should not be called a budget phone. It has a premium build, a premium experience and unlike the big boys.. a premium repair service.
Well done Huawei/Honor! Keep this level of service going and you will soon clean up!
My next phone will be Honor 9 :good:
Good to hear and well done Honor for a speedy service, just don't drop it again
I remembered that time where someone with a flagship Samsung had it exploded. He complained it to Samsung but they didn't notice him. So HTC came to the rescue and gave him a free flagship phone.
Sent from my honor 5X using XDA Labs
Phone is in a good protective case, fake protective plastic was left on camera glass and glass still shattered without dropping. Wtf!!!
Was it manufactured in November or December?
Seems to be a known problem. I wonder if warranty covers it. I'm considering purchase of one, but this problem is one thing that has been holding me back.
XP_1 said:
Was it manufactured in November or December?
Click to expand...
Click to collapse
It was manufactured in October
biggzo said:
It was manufactured in October
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Click to collapse
damn. mine is october made too. so i am f*cked up
Can you try warranty and let us know? There is video of it on YouTube shattering before your eyes right after a small scratch.
aweskelo said:
Can you try warranty and let us know? There is video of it on YouTube shattering before your eyes right after a small scratch.
Click to expand...
Click to collapse
I'm sending it back to amazon tomorrow for a full refund. I told them it was defective and I don't want another
Mine also shattered...Not from me doing anything.
I tried sending it in to LG, they refused to replace it for free, telling me it would cost $84.00 and you have to pay for shipping, plus be out your phone for 2 weeks.
If anyone is able to find the glass or a way to replace it yourself, PLEASE let me know!!
Sent from my LG-H918 using Tapatalk
Sad.
It's pretty will known this is a problem
This pretty much voids my interest in the phone.
My LG V20 camera glass also broke for no reason. Left original plastic intact. LG Australia not interested and want to charge to fix. JB HiFi refunded me in store. I feel this is a fundamental weakness in design of this phone. Shame as the phone was good over all. I bought Pixel XL instead. Not as many bells n whistles but UI experience and build quality far superior. Beware of LG V20. LG will not support you!!!
Just want to bump this because screw LG. My camera glass shattered for no reason in the first 48 hours. Not only are they pretending like this isn't an issue, they dont even offer a replacement part so you could DIY fix it.
Hey, I bought my 6P from dwidigitalcameras.com and it was all fine until I got the bootloop problem that some people have gotten. Luckily for me, I had about 2 weeks of warranty left. I contacted them and they approved the RMA so I sent it off at the end of September. They verify that it's rekt and send it off to Google to be repaired.
Now I've been told that there's no estimated date that it'll be fixed by (which I assume to mean that they ran out of time to send the phone off to Google) and they're offering me a refurb'd HTC 10 EVO 32GB as a replacement. They estimated 4-6 weeks for the repair (it's been over 6 weeks now).
The thing is that I reaaaalllly liked my 6P and while it's being fixed I'm using my old Nexus 5 so I'm not without a phone. The screen, front facing speakers, placement of the fingerprint reader and overall look of the 6P are what's making me want to wait for it to be fixed/replaced rather than take the 10 EVO. I don't want to have to go out and buy another case for the new phone that I'm not that excited about owning and I'm also not super keen on taking a refurb as a replacement.
What do you think I should do? They're pushing me toward the HTC and I've already said no but they've asked me to take it again. Is there anything I can do if they say they can't fix it (I live in Australia but I don't know much about the consumer law)?
TL;DR: Bootloop > Approved RMA > They repeatedly offered me another refurb as replacement. What do?
My 6P got the battery problems while still under warranty (In the Netherlands we have 2 years warranty). I RMA'ed the phone and was told they would fix it. After a couple of weeks they contacted me, saying the replacement parts would take a month to arrive and offered me a replacement Mate 9, or to wait longer. I then replied back that I needed a phone now, but that the Mate 9 didn't feature what I initially bought the 6P for and that I would never want a Huawei device again. Then they offered me to return the money I had paid for the 6P 2 years ago. So I accepted that and now I have bought a new Pixel 2.
hubhib said:
My 6P got the battery problems while still under warranty (In the Netherlands we have 2 years warranty). I RMA'ed the phone and was told they would fix it. After a couple of weeks they contacted me, saying the replacement parts would take a month to arrive and offered me a replacement Mate 9, or to wait longer. I then replied back that I needed a phone now, but that the Mate 9 didn't feature what I initially bought the 6P for and that I would never want a Huawei device again. Then they offered me to return the money I had paid for the 6P 2 years ago. So I accepted that and now I have bought a new Pixel 2.
Click to expand...
Click to collapse
Have you bought it through third party?
I have the same situation like you and I can RMA through my dealer or huawei.
Who refunded you?
I've got a PIXEL (1) so I have enough time to wait and fight for a refund [emoji12]
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My phone suffered a bootloop and after a month, Huawei advised me they no longer supply the parts for the Nexus 6P and I too was offered the Mate 9 as a replacement. I took them up on the offer as it was a brand new phone and I needed a replacement.
It's a very good phone to be fair.
Sent from my MHA-L29 using Tapatalk
aindow said:
My phone suffered a bootloop and after a month, Huawei advised me they no longer supply the parts for the Nexus 6P and I too was offered the Mate 9 as a replacement. I took them up on the offer as it was a brand new phone and I needed a replacement.
It's a very good phone to be fair.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
I've sent in my phone to HUAWEI (repair service ESS ESC in GERMANY) on 16.11.2017.
Status is "waiting for spare parts" and I don't think they will receive parts in a reasonable time.
Today I claimed the repair time and asked for a new or other device.
Maybe they will offer a replacement and I think it will be a MATE, but I don't know if 9 or 10.
Sui77 said:
I've sent in my phone to HUAWEI (repair service ESS ESC in GERMANY) on 16.11.2017.
Status is "waiting for spare parts" and I don't think they will receive parts in a reasonable time.
Today I claimed the repair time and asked for a new or other device.
Maybe they will offer a replacement and I think it will be a MATE, but I don't know if 9 or 10.
Click to expand...
Click to collapse
I've had my mate 9 a couple of months now and think it's definitely a worthy upgrade. The supercharge function really works well for fast charging. The phone itself has an awesome battery even for me, a heavy user.
Sent from my MHA-L29 using Tapatalk
aindow said:
I've had my mate 9 a couple of months now and think it's definitely a worthy upgrade. The supercharge function really works well for fast charging. The phone itself has an awesome battery even for me, a heavy user.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
I've got a MATE 9 as exchange.
However, I'm not sure what to do.
The camera is not so sharp, I liked tha 6P more.
Sui77 said:
I've got a MATE 9 as exchange.
However, I'm not sure what to do.
The camera is not so sharp, I liked tha 6P more.
Click to expand...
Click to collapse
Check the settings and play around with the camera. I find it takes some beautiful shots. If you're still not happy I guess you could always sell it.
Oh, I was able to register mine for the extra year's guarantee and three months free screen replacement cover through the Huawei HiCare app.
Sent from my MHA-L29 using Tapatalk
Unfortunately, I doubt they will ever receive the parts to repair your 6P, considering people's reports here and on reddit. You should try to get a refund if you're not willing to take the HTC...
I sent my 6P to the new Huawei Customer Service in Paris on October 27th after an approved repairer failed to change my battery and damaged both the screen and the motherboard. My phone stayed there for 1 month and a half but they never received the motherboard to repair my 6P. There was a shortage of Mate 9 so I got a P10 Plus instead.
@licha26
Yes, you are right, there are no spares so Huawei sends out replacements (communication infront =0)
The Mate 9 ist nice but without custom roms and HDR+
The P10+ was send out also in Germany for a while, but I got a Mate
P10+ would have been better because new, in closed box and with higher resale value.
I think I will contact my dealer what to do, maybe they will offer a special for a Pixel 2.
Sui77 said:
@licha26
Yes, you are right, there are no spares so Huawei sends out replacements (communication infront =0)
The Mate 9 ist nice but without custom roms and HDR+
The P10+ was send out also in Germany for a while, but I got a Mate
P10+ would have been better because new, in closed box and with higher resale value.
I think I will contact my dealer what to do, maybe they will offer a special for a Pixel 2.
Click to expand...
Click to collapse
I miss my 6P camera too because pictures were great without needing to tweak anything. But it's great to have portrait and wide aperture modes.
About custom roms, well... we have the chance to have Oreo updates with Treble implementation so there might be some action in the coming months...
Just sold my MATE 9 on eBay for 350 euros.
Fine for me now.
I will finally switch from NEXUS 5 to PIXEL 1 this weekend.
Gesendet von meinem Nexus 5 mit Tapatalk
The service from Huawei is really ****ty. I had my phone under warranty, but the battery had already hung up, and on top with that I dropped the phone on one instance, and broke the display. Now they are claiming that the phone is out of warranty as the display is broken!! On top of that, they sent the phone back saying they are not getting parts from Huawei anymore to replace the damaged display!!!!