HELP. 6P not receiving texts/BLANK SMSC - Nexus 6P Q&A, Help & Troubleshooting

To start, I'm on Android 7.0 using the September security patch and am rooted.
Never had an issue with this phone before. Ever since yesterday morning I have not been able to receive anyone's text messages. I'm not sure about MMS but I haven't gotten any of those either. The weird thing is that I can SEND texts just fine....and I can also send text messages to myself and they come through.
After digging and researching I accessed that hidden settings menu by typing *#*#4636#*#* into my dialer and looking at the SMSC number which should be for Tmobile, my provider, +12063130004. However, it's blank and I'm unable to change it. Hitting "update" gives me an "update error" in the field and if I hit refresh I get "+12063130004",145 with the quotes and the 145. If I hit update from there and reboot it's still blank. If I put in +12063130004 and reboot it's still blank.
I have data, I can make and receive calls and surf the web. So far I've tried switching sms apps to no avail. I'm currently using google messenger. I've tried removing the sim and placing it back in. I went in to TWRP wiped cache, dalvich cache and data and it did nothing. Finally I reverted to a nandroid I made about a month ago when sms was working fine and it's still not working.
I'm out of ideas fellas. At my wit's end here!
Oh, I should also let you know that I think this all started when my girlfriend sent me a text message that i received yesterday morning. It was the last text I was able to get......she's on a cruise so she sent it somewhere near mexico....I think it made my phone have a massive brain fart and I'm not sure how to fix this bug. Please help!!

No one? I've found nothing on the web..

This may sound obvious, but have you tried using a factory image to return to stock?
Sounds like you've done everything but that.
I suppose you could also try deleting your APN and manually entering a correct one for your carrier. That's helped me in the past on other devices when I've had weird data/service issues.

Funny you asked. I did a full wipe and returned to stock on the latest November build. Still a no go. People still get my texts and I can still use data/make and receive calls fine. I'll try the APN suggestion now.

As far as APN's go, I tried to reset them to default. I even tried deleting all of them except for the one I was using which in the past for other devices helped with certain issues. I then created a custom APN setting that I found on the 6p forum that helped other users with SMS/MMS issues....no help for me.
I can still send SMS,mms, make and receive phone calls. No idea what to do!!!

I have a similar but different issue. I can receive messages just fine. But sometimes when i send messages id say about 40% of the time my message gets stuck at the "sending" and it takes sometimes up to 10min for it to send. I can speed the process up if i go to the secret menu and toggle the radio off and on.
Im on ATT BTW. I thought it had something to do with ATT shutting down the 2G network and the phone getting confused as to which network to send messages on but im no expert its just a theroy.
PS. I had this problem pop out of nowhere. Had it start randomly on PN6 (last build) so i upgraded to PN7 same thing on 2 different versions of the ROM. And now im on SuperAx 7.1 and still have the issue.
Ive always had problems with Nexus's and messages. When i had the Nexus 5 i actually had to warranty it out because MMS all of a sudden would not work at all.

I received one text today from someone. That's it. Not getting all the missed sms messages and not getting any additional sms messages.

Related

Not receiving text messages :S

hi my phone has been good but for the whole of today i havent been able to receive any text messages. i can send them fine and email seems to be working fine as well. When I got home I put my sim into my old phone and after a little while i received the 8 messages.
What could be up? do i need to send the phone back?
when i put the sim back in my phone is was working again.
When it wasnt working I had already tried turing phone on and off.
Also unrelated but I have had some weird problems with my phone not working with bluetooth properly. It will pair easily and work fine but then (again today) my paired devices were not connecting and I had to delete the pairing and add them again for it to work.
Just bumping once to see if anyone else has had this problem and has any suggestions.
Sent from my GT-I9000 using XDA App
i have had the same problem with not receiving texts on my galaxy s. though mine was just from one number. after the usual helpful advice of switching off and on removing sim card etc it still wasnt working. putting the sim in a new phone worked and the only way to get the samsung working again was to reset everything to factory. This lasted about a week and then it's happened again this morning.
Ive checked my blocked contacts and its empty and vodafone/samsung aren't being especially helpful.
It would appear a factory reset is the only thing that sort of works.
hope this helps
Same problem here, i just received 20 messages from up to 3 days ago.
Stock Rom, Rooted
Could be a provider issue tho...
Anybody still having this problem. Mine just started this a week ago. Only hard reset fixes it.
Hmm, I've been having similar issues, with texts not being received and all calls being forwarded straight to voicemail. A day later I get a barrage of texts and voicemails.
This has happened about 2 or 3 times now
A friend of mine had this problem, or something like it (she didn't really describe it in detail). In any case, she was told (by Optus) to connect the sim card to another phone (turn it on), and then put it back on the SGS.
I've just had this problem with the Galaxy S (stock Eclair) on Three(UK). Stopped getting text messages yesterday but could still send messages, emails, browse the web etc.
Bit the bullet this morning and factory reset. Two minutes later I received about twenty text messages.
Seems like this may be a problem with the Galaxy S. If it happens again the phone is going back for something else.
Maybe Froyo will sort it out once Three have worked out how to get it distributed.
Bump.
I don't receive certain messages from my girlfriend when she texts me, i do receive others though, it's highly annoying. I'm on giffgaff (O2) at the moment and running Ficeto's JVH rom 2.3.3
Any ideas why this is happening?
i have experienced this too. . . fixed it by switchin network mode to gsm instead of auto. . .
maybe my area has weak wcdma signal. . .
Sent from my GT-I9000 using XDA App
badasschris said:
hi my phone has been good but for the whole of today i havent been able to receive any text messages. i can send them fine and email seems to be working fine as well. When I got home I put my sim into my old phone and after a little while i received the 8 messages.
What could be up? do i need to send the phone back?
when i put the sim back in my phone is was working again.
When it wasnt working I had already tried turing phone on and off.
Also unrelated but I have had some weird problems with my phone not working with bluetooth properly. It will pair easily and work fine but then (again today) my paired devices were not connecting and I had to delete the pairing and add them again for it to work.
Click to expand...
Click to collapse
I am guessing your old phone isn't a Samsung ? I was having the same problem and I figured it out. Samsung phones don't receive texts when a full number is put in. +1-555-555-5555. This is the number format Facebook uses. So if the person texts you using your Facebook linked number you'll never get it. Bravo Samsung! Bravo.

SMS Weirdness

I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
I'm on AT&T here in the states and I send hundreds of texts a day and have not run into this problem at all. I had one delay with an MMS that sent about an hour after I had initially sent it but other than that, smooth sailing.
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
I ran into the same problem today. Rebooting your phone should get it back working. If not, enter your phone settings by dialing *#*#4636#*#*
Tap on Phone information and scroll down to SMSC:
Click on the Refresh button. You should see a number that looks like this: "+1206XXXX..."
This number is carrier specific.
Me too
rec71 said:
I'm in the UK on O2 and today I sent some SMS and just noticed the last few were stuck at "Sending" and had been that way for hours. I deleted them and tried again. Same problem, regardless of the recipient. So I toggled Airplane mode on/off. Still no luck. So I rebooted. Once the phone came up I got two notifications along the lines of "Unable to send message". I can now send OK.
Now perhaps this was my network playing up but I'd been receiving SMS fine - and making calls - all day. I've never seen this behaviour before and the fact a reboot cleared it makes me wonder if it's a bug with the messaging app.
Has anyone else seen anything like this? Until today I'df been happily sending and receiving SMS with no issues since I got my N4 last Thursday.
Click to expand...
Click to collapse
Me too. Rebooting and updating smsc didn't help. I tried to undo my actions to the extent I could remember but to no avail. For instance, I had disabled various inbuilt services viz. Pinyin, Korean keyboard, cell broadcasting, exchange, email etc. Re-enabled. Zuk. I had uninstalled Contacts+, reinstalled. Again, nada.
But Contacts+ is able to send normal smss. That is definitely intriguing and I would love to figure it out. Can someone assist?

not being able to send/recieve sms

Hey guys, so yesterday I had to reflash to my stock g30v firmware on pe1. After being rooting since late june, Went by for a day and a half not noticing I wasn't receiving any sms messages. Tried to wipe cache, many reboots and many apps to no avail. Always showed "mobile network not available." Yet I still had 4g and was able to go on social media and my chrome browser. After I odin'd back to stock I received over 75 new sms messages. Stumped.
Want to re-root again but with my job, I can't risk having this happen again
Thanks in advance
Did you do a factory reset yet?
As stated in the first part of the op, die to this I had to reflash to stock, starting fresh. That's when I got a days and a half with of sms messages, everything is back to normal, but was wondering if anyone else had this issue. Want to re-root but can't if this is gonna happen again
What i've found after root is that i have to make a phone call after rebooting or i dont recieve calls/texts or have capability of sending texts untill i make a call yet Data still works..
wheeliest said:
What i've found after root is that i have to make a phone call after rebooting or i dont recieve calls/texts or have capability of sending texts untill i make a call yet Data still works..
Click to expand...
Click to collapse
I had this issue a lot with U firmware so I am sticking stock. Actually I just got the no signal icon and 4g data OR when I got voice working with sms a 3g w/roaming icon.

not receiving any SMS

Hello everyone. I've owned my 6p since it was first released and have used T-Mobile this whole time. Recently I noticed that no one was texting me so I decided to test it out and text myself and I was right . I wasn't receiving any messages. At the time I thought it might have been something to do with me running a custom ROM so I unrooted and went back to stock and still the same thing was happening. I can send messages but nothing comes back to me. I talked to T-Mobile for a few hours. Literally troubleshooting everything on their end and everything was fine. Full service and all. Now I've been looking all over online and have yet to find anything. The frustration is really getting to me. Has anyone else experienced anything like this before? Are there any setting in my 6p that I might need to check out? Please help me guys.
Again. I have full service bars with activated service. I can make calls browse the web and send messages. I'm just not receiving anything. Also I am using stock google messenge
Of the top of my mind, clear google msn cache and data, from configuration> apps> google messenger... also check in hangouts if u have it if the google messenger is the default app for sms..
Once a long time ago, the rom tool box was the default app for sms and instalation of apps, dunno why this happend.. hope it helps, also u can use a third party app for sms and check, or even the hangouts.
good luck.
Could you provide a screen shot of your selected APN?
V6iNSPIRE said:
Could you provide a screen shot of your selected APN?
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Click to collapse
This. Check your apn against T-Mobile's settings.
V6iNSPIRE said:
Could you provide a screen shot of your selected APN?
Click to expand...
Click to collapse
I contacted T-Mobile and they went through all that with me and my apn was all correct. It's the same apn I've been using the whole time. Also to the guy who said clear cache I fully factory reset the whole phone and re installed every app. I would assume that would clear the cache? It's so frustrating cause everything seems to be working. It's like my phone wants to be stubborn and not receive messages lol
Can you try your SIM card with another phone?
Ok I fixed it. Very weird. I switched to 2g and all texts came through then went back to LTE and continued working
Hey I have the same issue with my OnePlus 3. Stopped receiving sms 3 days ago. I can send sms just fine.
Like note3userr I had rooted my phone, so un-rooted it and did a factory reset, but the issue still persists.
I'm also on Tmobile, my selected APN is T-Mobile US (epc.tmobile.com)
Switched to 2G and back to 4G, as noteuserr suggested. The trick worked for me!
Weird as **** though...
RomboyJ said:
Hey I have the same issue with my OnePlus 3. Stopped receiving sms 3 days ago. I can send sms just fine.
Like note3userr I had rooted my phone, so un-rooted it and did a factory reset, but the issue still persists.
I'm also on Tmobile, my selected APN is T-Mobile US (epc.tmobile.com)
Switched to 2G and back to 4G, as noteuserr suggested. The trick worked for me!
Weird as **** though...
Click to expand...
Click to collapse
Glad I can help man. Seems like it might be a T-Mobile thing. Very frustrating to deal with

Cant send SMS... Sometimes?

I'm hoping somebody has experienced this before and found a fix and can help me out...
All day I've been struggling to send SMS messages... I'm on 11.0.1.1, magisk rooted, with RICE installed. Everything was working great but today when i woke up, i was unable to send SMS messages...
I'm receiving them, but sometimes they are delayed and i get a few at a time with nothing coming in again for a short time after that, but i've made no changes to my phone in the last 2 days. I've rebooted a few times between then and now (twice yesterday, just because), so i cant really understand why i would just randomly be unable to send text messages or why they are received in bursts like this?
I've gone in and reset my "Wi-Fi, Mobile & Bluetooth" settings from within the reset options, and this appears to fix the issue, but only for a minute or so and suddenly they stop sending again... I thought maybe its the tower, so i used my daughters phone to text my wife and that worked perfectly fine. Immediately before and after, mine wouldnt send.
Any ideas, links, or guidance that might help me figure this out?
Since there's been some updates and no responses to my thread, i wanted to revisit this and see if i'm still the only one on earth with this issue.
The issue seemed to have completely gone away on its own, no idea why or how... But a couple weeks ago i decided to install the update to 11.0.2.2 on my IN11AA. Ever since, my phone will randomly stop receiving SMS messages completely. I can still send, just cant receive. The only way to fix this is to reboot.
Anyone else with this issue? Anyone find a reason for this? A fix perhaps?
PMad said:
Since there's been some updates and no responses to my thread, i wanted to revisit this and see if i'm still the only one on earth with this issue.
The issue seemed to have completely gone away on its own, no idea why or how... But a couple weeks ago i decided to install the update to 11.0.2.2 on my IN11AA. Ever since, my phone will randomly stop receiving SMS messages completely. I can still send, just cant receive. The only way to fix this is to reboot.
Anyone else with this issue? Anyone find a reason for this? A fix perhaps?
Click to expand...
Click to collapse
Seeming this issue doesn't seem to be widespread, could be a carrier side issue?
It's a shame we don't have dual boot capabilities because you could have switched to stock and checked.
Also try a secondary SIM from maybe someone in your household and send using that SIM and see what happens.
I know there are delays after rebooting, I do a lot of magisk module work and every reboot try sending notifications using SMS or some other methods and I get around 3 mins no send or receive but not at the length you do.
LOGMD said:
Seeming this issue doesn't seem to be widespread, could be a carrier side issue?
It's a shame we don't have dual boot capabilities because you could have switched to stock and checked.
Also try a secondary SIM from maybe someone in your household and send using that SIM and see what happens.
I know there are delays after rebooting, I do a lot of magisk module work and every reboot try sending notifications using SMS or some other methods and I get around 3 mins no send or receive but not at the length you do.
Click to expand...
Click to collapse
I just had the issue again yesterday. Wife and I started texting eachother at about 8am, except, i didnt receive any of her messages until 5:30pm when she got home and told me she had been texting me. I rebooted 3 times, which once usually resolves the issue but not this time. I had to go into the settings and reset my WiFi/Mobile/Bluetooth settings, then it worked immediately.
Because of the solutions, i wouldnt think its a sim issue, but im going to test it anyway. I've factory reset a few times in the past and i still get the issue. I've had the issue while rooted and not rooted. Four of us have phones, 3 are Samsung and then there's mine, and mine's the only one with the issue.
PMad said:
I just had the issue again yesterday. Wife and I started texting eachother at about 8am, except, i didnt receive any of her messages until 5:30pm when she got home and told me she had been texting me. I rebooted 3 times, which once usually resolves the issue but not this time. I had to go into the settings and reset my WiFi/Mobile/Bluetooth settings, then it worked immediately.
Because of the solutions, i wouldnt think its a sim issue, but im going to test it anyway. I've factory reset a few times in the past and i still get the issue. I've had the issue while rooted and not rooted. Four of us have phones, 3 are Samsung and then there's mine, and mine's the only one with the issue.
Click to expand...
Click to collapse
What SMS app are you using? I wonder if you have enabled RCS messaging the new Google style messaging? Because maybe it uses WiFi to download some of the SMS, and if your carrier doesn't support it maybe you only receive it when you are on WiFi.
Try on WiFi then try just on mobile data and see if you notice.
I attached a photo check the top setting. Google might be persisting your setting (if you are using Google messages)
Also why don't you and your wife try a simnswap next time you happen and you are both at home, if your wife doesn't receive it then it's sim/network related.
LOGMD said:
What SMS app are you using? I wonder if you have enabled RCS messaging the new Google style messaging? Because maybe it uses WiFi to download some of the SMS, and if your carrier doesn't support it maybe you only receive it when you are on WiFi.
Try on WiFi then try just on mobile data and see if you notice.
I attached a photo check the top setting. Google might be persisting your setting (if you are using Google messages)
Also why don't you and your wife try a simnswap next time you happen and you are both at home, if your wife doesn't receive it then it's sim/network related.
Click to expand...
Click to collapse
I'm using Google Messages, and yes i do have RCS enabled. I dont believe thats the case though because the messages that are blocked are sometimes just an "ok" message. I'm almost always on WiFi though too.
The primary issue with sim swapping with my wife is that we would need to swap sims for up to 2 weeks since sometimes I have no issues for 2 weeks, then i get the issue once or twice a day for three days. The worst part (for me anyway) is that her screen is SHATTERED on her phone (she's using a Note10+) and its hard to see anything, so i've been trying to get her to get a new phone. I think we might be FINALLY upgrading her (after 5 months) to an S21 Ultra, so maybe we'll give that a shot there.
I'm actually wondering if it has something to do with messages for web. I've noticed that the issue only really happens after using that, but.. It doesnt always happen after using messages for web, so it might just be a coincidence.
I'm pretty sure its not Google Messages, or RCS, and fairly certain its not messages for web, because i used to use Signal only, and i still had the issue a few times.
PMad said:
I'm using Google Messages, and yes i do have RCS enabled. I dont believe thats the case though because the messages that are blocked are sometimes just an "ok" message. I'm almost always on WiFi though too.
The primary issue with sim swapping with my wife is that we would need to swap sims for up to 2 weeks since sometimes I have no issues for 2 weeks, then i get the issue once or twice a day for three days. The worst part (for me anyway) is that her screen is SHATTERED on her phone (she's using a Note10+) and its hard to see anything, so i've been trying to get her to get a new phone. I think we might be FINALLY upgrading her (after 5 months) to an S21 Ultra, so maybe we'll give that a shot there.
I'm actually wondering if it has something to do with messages for web. I've noticed that the issue only really happens after using that, but.. It doesnt always happen after using messages for web, so it might just be a coincidence.
I'm pretty sure its not Google Messages, or RCS, and fairly certain its not messages for web, because i used to use Signal only, and i still had the issue a few times.
Click to expand...
Click to collapse
When you say "ok" are you just sending short messages or the suggested replies by Google?
I had problems with auto reply in notifications for a while.
Tbh I just use telegram or signal becuase they don't require being connected to the device directly when using the web/desktop versions.
Yeah swapping for 2 weeks isn't great!
Interesting you had this issue with signal too, sounds like Google cloud messaging (needed for any app push notifications and messaging) is in a standby mode.
You got naptime or servicely installed? Shame no one else is seeing this issue might be easier to diagnose

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