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Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.
I guess bad luck. You probably hit the bag somewhere while commuting and with that hit the screen at the wrong spot. The screen isn't unbreakable and only the polycarbonate frame protects it (because the screen is positioned slightly lower) when banging it on a tables edge or something.
So I'm very sorry for you, but this isn't bad quality of the device or lack of customer service on Sony's part. This is just plain bad luck. Be more careful with your current device. Yes, even your iPhone can break this way.
Sent from my C6603 using xda premium
Egan said:
This is just plain bad luck. Be more careful with your current device.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
+1
I totally agree with this !
Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).
Ouch.. Seriously, I can't see why u had so many issues with it.
Mine has been banged around for two weeks now, been in the shower multiple times and most importantly survived series of drops in to the ground. I've ordered a 2$ rubber case on eBay, just to be sure!
I think your issue is Sony in your country. It need better insurances!
And yeah iPhone 4 got like 9 lives or something. First we heard about the screens cracking but now how much they overcome(toilet drops, hardcore floor hitting and others!. But still, it can't compare with my Sony Xperia Z!
My opinion!
Cheers! Pietroni
Sent from my C6603 using xda app-developers app
I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).
salguodnz said:
Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.
Click to expand...
Click to collapse
never go back to sony for repairs outside of warranty
http://www.parts4repair.com/complet...h&adtype=pla&gclid=CP650rf4rbYCFUlcpQod8gQAEg
Egan said:
I guess bad luck. You probably hit the bag somewhere while commuting and with that hit the screen at the wrong spot. The screen isn't unbreakable and only the polycarbonate frame protects it (because the screen is positioned slightly lower) when banging it on a tables edge or something.
So I'm very sorry for you, but this isn't bad quality of the device or lack of customer service on Sony's part. This is just plain bad luck. Be more careful with your current device. Yes, even your iPhone can break this way.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
It was just sitting on the seat beside me... I didn't do anything
They had no sympathy. Just straight we can't do anything for you, go get it repaired. (paraphrasing)
Sounds like it was the phone was hot, then cold, so the glass cracked?
Sent from my Nexus 7 using xda premium
salguodnz said:
It was just sitting on the seat beside me... I didn't do anything
They had no sympathy. Just straight we can't do anything for you, go get it repaired. (paraphrasing)
Click to expand...
Click to collapse
Whell, they can't create case history of people calling them and asking to repair free their broken phone.. sorry for you but i agree with the "bad luck theory". My phone fell many times and has only three little scratches on the frame.
(that i think is covered with some sort of gum and that gum is scratched)
metcard said:
Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).
Click to expand...
Click to collapse
Yeah.. thats just unfair really.Ugh. Life... :\
robogo1982 said:
I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).
Click to expand...
Click to collapse
from the website:
"An incredibly tough frame
The skeleton frame is made of tough glass fibre polyamide. It has superior mechanical strength, and is so strong that it’s often used as a metal substitute in cars and electronics."
"Durable glass panels
Both the front and back panels of Xperia Z are made of durable tempered glass that’s much stronger than conventional glass. Each glass panel also has an anti-shatter film for even greater durability."
decentgi said:
never go back to sony for repairs outside of warranty
Click to expand...
Click to collapse
wow... that link is a nice find! I'd include that in my response if I had posted enough.. I wonder if I can leverage this in my negotiations tomorrow with the repair shop at all.. hmm..
I'll post back with how it goes when I know..
salguodnz said:
Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.
Click to expand...
Click to collapse
mmmmm, unlucky.
Used my xperia z without a case for about 3 weeks and its still fine.
robogo1982 said:
I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).
Click to expand...
Click to collapse
Yes sir they do, that is one big hype on all the Xperia Z overview pages on the Sony internet sites
Can you post the picture of the glass crack in your Xperia Z ?
metcard said:
Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).
Click to expand...
Click to collapse
Dude I have seen more broken screens on Iphones than any other phone, so I guess they have to do something about it, when the phone to buy outright is almost twice the price of almost any others.
Pure bad luck maybe...?
I hate to say it, but phones don't break by themselves.
Mostly people damage them like a chip on a windscreen and don't notice it, and it gets worse over time until BOOM.
I only know that over the many many years i've had phones, and trust me, since the dark days of bricks i've almost had them all, with all the punishment i've given my phones, including dropping them onto concrete (I've never owned an apple phone before anyone goes hang on), i've never had unexpected issues like this arise. In fact, i've been lucky enough not to actually ever crack or shatter a screen.
Sorry but i'm with Sony on this one, and they burned me with the X10.
As for Apple, they will just tell you your phone is water damaged and to get the hell out of their store unless you come back in a cardigan, slippers and non prescription glasses, and buy a new iphone off them when you do come back.
I used mine as a ping pong ball .....
Maybe you bended it ALOT.
That's pretty sad man. Then again these things happen, but not for everyone. I had a similar issue with my Samsung Galaxy S2. It got bended in my pocket while, I was sitting. When took it to repair they said we cannot fixed it under warranty coz it has been damaged. I was shocked and they said we can fix it with over 400 euros. Its insane.
Best way is to fix it yourself if its fixable by ordering the parts.
if you wanna sell it let us know lol im sure in a few months parts will become really cheap. we have a guy at our local shopping centre who charges by the hour to fix your phone, im sure it wont take more than an hour to replace since i saw a video of one being put together in under 5 min lol
---------- Post added at 09:50 PM ---------- Previous post was at 09:25 PM ----------
and to be fair there is no way for sony to really know how it got broken, if apple honoured warrenty on their broken screens they would have gone bankrupt but there is nothing more disspointing than to have that happen. i dropped mine a few times not a scratch on it
Of course shouldn't that kind of dammages be coverd by the warranty. Sony has thr right on their side. On the otherside, I understand that you get mad at Sony.
Ok it a company says they stand by their product, I think they should mean it. Take for example. when HTC release the One M8 they said that they stood by their product and put there money where their mouth was by offering a free 6 month screen replacement program to go along with the phone.
With the Nexus 6 and all their other phones, Motorola says that they "stand by their product" but what I just learned is that they only stand by their product if you PAY them to do so. The Nexus 6 is a very large phone sporting a 5.9" screen. And given it's size and weight, I believe that Motorola choose to skip a few corner when it came to the screen construction, resulting in a screen as shatter resistant as the iPhone 4.
Note to Motorola, if you are going to say that you stand by your product, then STAND BY YOU PRODUCT if not, then shut the heck up. I will keep this crack phone, which cracked by falling between my car seat without any scratch on its body , (only because i have no other phone) but as soon as HTC release a new phone with Android 5.0 I'm switching company, and sticking with the company that actually knows what it means to stand by their product.
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
---------- Post added at 12:02 PM ---------- Previous post was at 12:00 PM ----------
By the way how much did Motorola want to repair the phone?
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
rlh445 said:
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
Click to expand...
Click to collapse
I'm with T-Mobile, and it cost $175 and they send you a "used" replacement phone.
Im sure the phone will be fine, so long as you have it in a case, and dont drop it face down on the screen.
kdoggy said:
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
---------- Post added at 12:02 PM ---------- Previous post was at 12:00 PM ----------
By the way how much did Motorola want to repair the phone?
Click to expand...
Click to collapse
Unfortunately, the screen for the nexus 6 is not cheap to make ifixit did the tear down on it and the display and the digitizer is fused together so that will drive up the cost. The overall experience of the phone is great it just becomes apparently that there wasn't a lot of money going to the construction of the phone exterior. But if you haven't brought this phone yet I recommend going with the Note 4 because of Samsung success with the Note series.
This was Motorola first phablet and they just did not know how to make a sturdy one.
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
PDP///M said:
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
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Click to collapse
Yes but again, different phone have different thickness of GG, given the larger screen size, the GG on the N6 is thinner than say the Droid Turbo in order to compensate for the phones' weight, width, and height.
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
Gungrave223 said:
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
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Click to collapse
you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
If purchased from t mobile, you do get 1 year manufacturer warranty
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
Lucke said:
you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
Click to expand...
Click to collapse
Ok guy whatever.
italia0101 said:
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
Click to expand...
Click to collapse
Its not a major issue so long as you dont drop it. The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
johnfred1987 said:
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
No my case wont be here til today, it was on back order by the time i added it to my cart and checked out lol
That's horrible man I feel your pain smh
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
I've owned a smartphone of some sort since the original iPhone came out, and I've never broken a screen. It sounds like OP's broke by freak accident, but I don't think that means:
The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
Click to expand...
Click to collapse
I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
trickster2369 said:
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
Click to expand...
Click to collapse
Congratulation on being Mr. Responsible I guess, I mean your parents must be so proud...First of all guy when I had my Thunderbolt and I was out for a run and it flew out my hand and the screen shattered 9 ways to hell and back, did I blame HTC? no I didn't because that was my fault. I got a new phone....but when I am driving in my car and my phone slide out my pocket and down the side of my car seat and cracks...btw this is something that has happen with my previous phones including my Thunderbolt and I've never had an issue.....well in that case it is clearly shoddy workmanship or like @uhguy said, a freak accident. But its nice to know how responsible you are, really it is, we need more people like you in the world.
kimdoocheol said:
I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
Click to expand...
Click to collapse
agreed.
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
sn0warmy said:
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
Click to expand...
Click to collapse
um....
Not sure where it was that i was still whining but ok thanks for link it might prove useful
There have been a number of posts about water damage on the Z series phones for years. Some have even accused these phones of not being truly waterproof. Now, even Sony agrees:
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
This completely sucks since Sony spent $$$$ advertising the waterproof nature of their devices. We should all be getting our money back for false advertising (ha - like that will ever happen).
Why we need threads like this always ><"
I had a z2 and toked it under the shower and recorded my son and wife in the swimming pool and even under water for more then 5 min and same did it with my z3 and all os working still fine and no damage !!
I guess you keep the flaps open.
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I think they are afraid too many people will take the waterproof part for granted, ignoring the chlorine/salt water warning leading to returns for failures. Also there were a sizable minority whose phones weren't properly sealed even with flaps closed (factory defect). All that makes a big difference in relation to returns and customer service issues.
I always saw the waterproof feature as accident protection more than something to purposely take advantage of, despite Sony's advertising.
Basically they are just playing it safe, I don't blame them for that (My opinion). Others may have differing opinions though.
I wouldn't put mine under water even if they were 100% sure it wouldn't get damaged. It's more of a safety feature for me.
Sent from my D6603 using Tapatalk
Always looked at it more water resistant than "proof", the iP rating even says resistant
sherlock5545 said:
I wouldn't put mine under water even if they were 100% sure it wouldn't get damaged. It's more of a safety feature for me.
Sent from my D6603 using Tapatalk
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Click to collapse
Please explain the safety hazard of using a sealed, low voltage device in water.
Sent from my D5803 using XDA Free mobile app
He meant, he sees it as accident protection more than something to be purposely taken advantage of.
I knew it. Sony just made this statement because of those (sorry) dumb or not so smart people who dunk their z series to salt water, chlorinated water, or chlorinated swimming pool. Sony had enough for them and consumers always mock them like crazy because their phones got dead. To clear things up, they made this statement, to me, there are a lot of consumers who experienced great things with their z series, like they luckily dunk their phones to water and nothing happened, it still works perfectly. But some of the unlucky ones didn't go that well.
Sent from my D6653 using XDA Free mobile app
Anyone in the UK fancy trying to claim the product was miss-sold to them? I'd guess a complaint to Trading Standards, your mobile network and Sony would have to be upheld. There is no shortage of promotional material from both Sony and Mobile Networks selling the z3 as the phone you can use underwater...
Shiftone said:
Anyone in the UK fancy trying to claim the product was miss-sold to them? I'd guess a complaint to Trading Standards, your mobile network and Sony would have to be upheld. There is no shortage of promotional material from both Sony and Mobile Networks selling the z3 as the phone you can use underwater...
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Click to collapse
Seriously, did you not even read the article?! It shows example after example of Sony's advertising explicitly calling the phone "waterproof" and being used while completely submerged in water. Some ads even show it being used in a chlorinated pool. MY BAD!!!
The phone was always advertised as being IP68 rated, meaning fully submersible to 1.5m for 30 min. Now Sony says you can't even do that. Stop defending Sony's lawyers and call them out for the false advertising that they used.
And it was because of so many people on XDA creating threads about their water damaged phones that prevented me from submerging mine. Otherwise, I would have taken it into a pool just as Sony's advertising suggests. It could have been just fine, or it could have irreparably damaged my phone. I'm just no longer willing to take that risk knowing that even Sony won't stand behind their product.
This is a pretty big hit to Sony, or should I say another hit. I really like Sony devices and have owned many so this won't stop me from purchasing a Z5 but you have to wonder how this effects the global market share and Sony's viability in the mobile device market.
I have first Z, Z1s and now Z3. I also have Z tablet and Z2 tablet. I used them all in water either washed them or in the pools without any problem.
So I'm not sure what Sony tried to do with their statements.
Sent from my D6616 using Tapatalk
There's a pretty big conversation here over at /r/Android. Maybe you can find some explanation. Personally I just think they changed it because there are idiots who kept getting water in.
https://www.reddit.com/r/Android/comments/3kg50z/sony_changes_stance_on_waterproof_phones_do_not/
Sent from my D6653 using Tapatalk
Bull****
I just had to send mine to Sonys repair center 2 weeks ago. After using it under water for 5 minutes or less, making sure that the flaps were well closed an not going deeper than 1 meter, the touchscreen stopped working. Beside that, everything was working fine, being able to still using it after connecting a mouse. Luckily they repaired it without any comments but in the technical paper work they do not mention anything about the reason that lead to this. At the shop where I left it, the worker told me that Sony repairs an average of 2-3 devices out of 10 that broke after water damage. The thing is that you can't prove that you have closed well the flaps, and you can't prove that the technician did perform a vacuum test or not to check the devices sealing when they recieved it. All this said, people that do submerge it are at Sonys mercy...so better buy a water resistant bag or case for it, if there is any one to avoid some bad surprises. The phone is on the way and maybe with it I will receive a more detailed explanation of the situation. These are the components that they supposedly replaced:
Screw Other Len:2.6 Diam:1.4
Adhesive Battery Rear
Adhesive Battery Rear 2
Adhesive Rear Panel
Cushion Battery
Technical comments:
Terminal reparado en garantía, funciona correctamente. Se ha realizado un cambio de frontal, actualización de software a la última versión y reseteo del terminal.
Made me laugh, they performed a FRONT change, they keep the vocabulary very ambiguous to avoid generalizing the devices issues. I really expected more from this company.
Kraftwerk87 said:
I just had to send mine to Sonys repair center 2 weeks ago. After using it under water for 5 minutes or less, making sure that the flaps were well closed an not going deeper than 1 meter, the touchscreen stopped working. Beside that, everything was working fine, being able to still using it after connecting a mouse. Luckily they repaired it without any comments but in the technical paper work they do not mention anything about the reason that lead to this. At the shop where I left it, the worker told me that Sony repairs an average of 2-3 devices out of 10 that broke after water damage. The thing is that you can't prove that you have closed well the flaps, and you can't prove that the technician did perform a vacuum test or not to check the devices sealing when they recieved it. All this said, people that do submerge it are at Sonys mercy...so better buy a water resistant bag or case for it, if there is any one to avoid some bad surprises. The phone is on the way and maybe with it I will receive a more detailed explanation of the situation. These are the components that they supposedly replaced:
Screw Other Len:2.6 Diam:1.4
Adhesive Battery Rear
Adhesive Battery Rear 2
Adhesive Rear Panel
Cushion Battery
Technical comments:
Terminal reparado en garantía, funciona correctamente. Se ha realizado un cambio de frontal, actualización de software a la última versión y reseteo del terminal.
Made me laugh, they performed a FRONT change, they keep the vocabulary very ambiguous to avoid generalizing the devices issues. I really expected more from this company.
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Click to collapse
Your situation is typical of other members of this forum. You used the phone as advertised and it failed. I'm not saying you're the majority, but I disagree with those who claim user error. From what I've seen numerous times on this forum, the water doesn't usually enter through the flaps. Many have claimed that the moisture indicator behind the flap never changes color, so it is failing somewhere else.
Sent from my D5803 using XDA Free mobile app
GUYS!! This is a misunderstanding by XperiaBlog. Z3+ & Z5 are NOT fully waterproof, because the USB port is not protected. Everything else still is...
It looks like a paradox. I cannot use my phone underwater though it's said to be waterproof.
PuffDaddy_d said:
Seriously, did you not even read the article?! It shows example after example of Sony's advertising explicitly calling the phone "waterproof" and being used while completely submerged in water. Some ads even show it being used in a chlorinated pool.
The phone was always advertised as being IP68 rated, meaning fully submersible to 1.5m for 30 min. Now Sony says you can't even do that. Stop defending Sony's lawyers and call them out for the false advertising that they used.
And it was because of so many people on XDA creating threads about their water damaged phones that prevented me from submerging mine. Otherwise, I would have taken it into a pool just as Sony's advertising suggests. It could have been just fine, or it could have irreparably damaged my phone. I'm just no longer willing to take that risk knowing that even Sony won't stand behind their product.
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Click to collapse
Seriously, did you not even read the post you are replying to? You are saying exactly the same thing.
coch said:
Seriously, did you not even read the post you are replying to? You are saying exactly the same thing.
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Click to collapse
Wow - yeah, I totally misread his post!
*inserts foot into mouth*
I think it said somewhere that Sony changed its recommendations but not their warranty. You can take it under water, you will get a free repair if it fails. But to keep everyone from doing it Sony has stopped promoting that behaviour.
I can't seem to find anything on the website that indicates if this phone will have an IP68 (or any IP) rating.
Does anyone know... one way or the other?
byproxy said:
I can't seem to find anything on the website that indicates if this phone will have an IP68 (or any IP) rating.
Does anyone know... one way or the other?
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Click to collapse
From what I understand, it is not rated.
Not waterproof and no more splash resistant than any other normal phone.
Major bummer for me, I was going to order otherwise.
There have been PLENTY of phones come out that ARE IP68 rated but did not officially rate it. It's entirely possible it just hasn't been either A. Rated or B. been reported yet. I think more time will tell on the subject.
They are waiting for official rating and they will share.
Sent from my Pixel using XDA-Developers Legacy app
rubi76 said:
They are waiting for official rating and they will share.
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
From what I found out, they expect to get an IP57 rating - splash resistant.
rootdude said:
From what I found out, they expect to get an IP57 rating - splash resistant.
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Click to collapse
That sucks! I was hoping for a IP67 at least. I believe the Pixel is IP57, and I didn't trust it out in the Rain
synplex said:
That sucks! I was hoping for a IP67 at least. I believe the Pixel is IP57, and I didn't trust it out in the Rain
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Click to collapse
Since the first digit is dust protection, the second water, there may be no difference between IP57 and IP67 as regards water resistance.
(I say "may" because the ratings define a range, so different devices with the same rating will both be within the minimum and maximum protection covered by that range, but may not be the same).
I'm still rocking my Nexus 6, which also was never officially rated for any water resistance. However, despite having no official rating, the device was fine being submerged for hours on end. Hopefully this phone will be similar. There are several youtube videos of people submerging the n6 for extended periods of time.
https://www.youtube.com/watch?v=vxiRSDF0Ke0
https://www.youtube.com/watch?v=LO_aTg1VU6k
It's very strange there is no response from the company on this. I'd actually be surprised if the phone isn't at least splash resistant as the blog from Rubin talked about the phone being able to survive "the elements"
After getting a hands on yesterday at the NYC event... The sentiment i got was it is semi-resistant but they will not warranty it as such. Splashes and other accidents it could survive. heard some stories from people. Also i saw one working unit fall from above pocket height on cement tiles and it did not have a mark on it. Take that for what you will.
With the news breaking about Sony's settlement, I think it's smart for Essential to not risk publishing IP ratings. It prevents warranty claims that could cripple a start up. We'll find out how water resistant it is when somebody does a tear down or a water dunk test.
I'm always surprised by the volume of people that want this! I've never worried about it!
Why is it craved so much (genuine question)
DaveHTC200 said:
I'm always surprised by the volume of people that want this! I've never worried about it!
Why is it craved so much (genuine question)
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Click to collapse
Not something, I've worried about, ever.
As long as it doesn't die if it gets a little splash I'll be fine. Im not dumb enough to use it around a body of water.
Sent from my Pixel XL using Tapatalk
Or maybe I had a not perfect unit?
I had my oneplus 8 pro since 3 days. Went to the pool and submerged it not more than 50cm for just a few mins. Gently and slowly.
Some fog appeard almost immediately over all the lenses. On the inside part.
Right after the screen started throwing flash lights and the phone was obviously not working fine anymore. After a few more mins the phone died completely.
I dried the phone carefully and waited about 12 hours and it started to work again just fine.
I sent it back to Amazon and replaced with a new one the day after.
But my question is: was just a very unlucky unit? Or?
As a side note, I have been using my other phones (huawei Pxx pro) under water, also at the sea, a LOT of times and also deep, to make nice underwater videos and never had a single problem.
My question is, if you're not a tech writer or something of the sort, why would you purposely submerge your phone in water?
Did you try to dry it out in the microwave? I hear that works.
Worrying, to say the least...
Just had mine under a light rain and it was fine, but after your experience, I wouldn't want to risk emerging it in water, except by accident.
I've seen several videos of people fully submerging the 8 pro in water with zero issues.
With that in mind, I still would never do that with mine on purpose.
"water" vs "chlorinated water" are two different things
Personally, I never saw the appeal of the IP ratings. It's just extra insurance but not a free pass to just dunk it any water or any liquid and expect it to just last.
Using the phone in the water is something I do regularly with my huawei. I recorded amazing underwater landscapes and fishes at the red sea. Never had a single problem.
I will receive my new oneplus 8 pro tomorrow and will try it again. If it will fail again I will just replace it again and try for the third time. If it will fail again for the third time then I will just send it back and choose another phone.
It would be a shame cause I love the oneplus 8 pro. But for me the use underwater is a must. And with an ip68 rating I would expect it to have no problems underwater.
Anyway thanks to Amazon i can test and re-test for free.
I am positive that the units I received was faulty. Will keep this thread updated with the testing of the next units.
rasik80 said:
Using the phone in the water is something I do regularly with my huawei. I recorded amazing underwater landscapes and fishes at the red sea. Never had a single problem.
I will receive my new oneplus 8 pro tomorrow and will try it again. If it will fail again I will just replace it again and try for the third time. If it will fail again for the third time then I will just send it back and choose another phone.
It would be a shame cause I love the oneplus 8 pro. But for me the use underwater is a must. And with an ip68 rating I would expect it to have no problems underwater.
Anyway thanks to Amazon i can test and re-test for free.
I am positive that the units I received was faulty. Will keep this thread updated with the testing of the next units.
Click to expand...
Click to collapse
On the third replacement you will jump into Amazon blacklist. They will start asking you about many replacements.
They normally do this wirh expensive items. If you keep doing that you might be perma banned.
Enviado desde mi ONEPLUS A6013 mediante Tapatalk
Water resistance is not the same as water approved
Received the new oneplus 8 pro.
Tested immediately inside my pool. As a side note my pool do NOT have chlorinated water but water with bromium.
Results are interesting:
Submerged gently up to 1.5meters, been swimming with it in my swimsuit, left it on the bottom for more than 30 mins. Everything perfect. No fog on the lenses and no signs of water leaking inside at all.
Then I threw the phone in the pool from an height of about 60/100cm and... Here ya go! Water leaked inside. Fog over the lenses.
It's pretty weird cause I did the same with my p20 pro and p30 pro with zero problems.
I am going to send it back to Amazon again and get another one and test again for the last time.
Like I said, my phone must be able to swim and dive with me without problems. I still hope that my third unit will pass the test cause I consider the oneplus 8 pro the best phone at the moment.
lol
I´m never going to submerging my phone. It´s unnecessary and you never can be sure. I prefer to buy a gopro or similar.
For the same reason I don´t have a smartwatch, It´s not sure and I don´t wanna take off my watch, I go surfing almost everyday and no one smartwatch has 10 ATM resistance, only 5 ATM.
Lol, Get a submarine... ?
galaxys said:
Lol, Get a submarine... ?
Click to expand...
Click to collapse
Under water Drone perhaps..........?
I've took mine winning with me for hours, no problems.
My S5 I took in the Pacific when I was in Rarotonga on my honeymoon literally all day, also went a lot deeper than 1m think about 2-3 at times.
The mic ended up blocked but it unlocked after a few days.
Potentially your unit, send it back.
Bare in mind that salt in the ocean can cause problems, kind of like the mic getting blocked on mine, probably others issues too.
To anyone thinking it's just incase you get a splash of water in it, that's wrong, the Sony Z series which I think was the first to get the IP rating, the display model in the shop was submerged all day long and was fully functional day after day I'd say this is a little more than the paltry time that is recommended, believe me an IP rating is earned not just labelled.
The OP should be able to do what he wants within reason.
Keep it to an hour, try not to go over 1m for extended periods of water, salt levels may also play a part.
dladz said:
I've took mine winning with me for hours, no problems.
My S5 I took in the Pacific when I was in Rarotonga on my honeymoon literally all day, also went a lot deeper than 1m think about 2-3 at times.
The mic ended up blocked but it unlocked after a few days.
Potentially your unit, send it back.
Bare in mind that salt in the ocean can cause problems, kind of like the mic getting blocked on mine, probably others issues too.
To anyone thinking it's just incase you get a splash of water in it, that's wrong, the Sony Z series which I think was the first to get the IP rating, the display model in the shop was submerged all day long and was fully functional day after day I'd say this is a little more than the paltry time that is recommended, believe me an IP rating is earned not just labelled.
The OP should be able to do what he wants within reason.
Keep it to an hour, try not to go over 1m for extended periods of water, salt levels may also play a part.
Click to expand...
Click to collapse
First phone i used underwater was the S7. I did amazing underwater recordings and never had a single problem. I used to wash it with tap water every time after submerging it in the salty water of the sea.
Tomorrow I will receive my third oneplus 8 pro and test it again. Will keep everyone updated with the results. An. Ip68 rating is no joke and should easily withstand my pool.
rasik80 said:
First phone i used underwater was the S7. I did amazing underwater recordings and never had a single problem. I used to wash it with tap water every time after submerging it in the salty water of the sea.
Tomorrow I will receive my third oneplus 8 pro and test it again. Will keep everyone updated with the results. An. Ip68 rating is no joke and should easily withstand my pool.
Click to expand...
Click to collapse
Well, IP68 or not, my IP68 smartwatch Huawei GT2 (supposedly 5ATM resistant) died just after one drop in the water. Had to get it exchanged and Huawei after-sales service tried all they could to not 'Honor' the product's obvious defect, even telling me I should better remove the watch when washing my hands... >.<
In other words, I think you might better stick with non-Chinese smartphone brands concerning water resistance, as they have quite a 'stretchable' conception of IP ratings.
Surfeur-des-Reves said:
Well, IP68 or not, my IP68 smartwatch Huawei GT2 (supposedly 5ATM resistant) died just after one drop in the water. Had to get it exchanged and Huawei after-sales service tried all they could to not 'Honor' the product's obvious defect, even telling me I should better remove the watch when washing my hands... >.<
In other words, I think you might better stick with non-Chinese smartphone brands concerning water resistance, as they have quite a 'stretchable' conception of IP ratings.
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Click to collapse
That's the Huawei way. I asked for my data from them, GDPR states I can have it, this was last year
That's why I use Amazon ALL the times. I replaced expensive stuff countless times. No questions asked.
I think the answer is just not to submerge your phone in water. IP certified doesn't guarantee you for going swimming with it
Reuben_skelz92 said:
I think the answer is just not to submerge your phone in water. IP certified doesn't guarantee you for going swimming with it
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Click to collapse
Yes but I have and you can.
S5
P20 Pro
1+8 Pro
Zero problems besides the S5 mic which went away.