Database Users

[DISCUSSION] Note 7 Return Experience

Everything went smooth, got my loaner which was the crappy J7 and pre-ordered that other phone (cough) But when I checked my account I see they tried to play me! She removed my Jump 1.0 and put me on Jump 2.0 so I called 611 ASAP and got that changed back. Why the heck would I want to have to pay half of the device off before I can jump? The way it's setup now I get 2 upgrades a year. I always get one in May and then another in August which is only 3 months so I only make 3 payments on my phone and then I get to jump again. Got the HTC 10 in May, jumped to the Note 7 in August and T-Mobile pays off the $594 I owed on the HTC 10. I remember when I first got with T-Mobile I waited 9 months before my first jump so I'm guessing that's why I get a jump at 9 months, then again after 3 months but I like it like that.

I refuse to accept a crappy J7 phone as a substitute for the most expensive phone they had in their stores. I've spent the past six days either at the store, on the phone or on Twitter and have absolutely nothing to show for my effort.
Sunday, the store said they couldn't do anything, to call customer service. Monday I called and requested an S7 Edge. They ordered an S7 instead which was supposed to be shipped overnight. Tuesday when I didn't get the confirmation email, I went on Twitter. I told them I wanted an S7 Edge, and they told me that once the EIP is signed, it's a done deal. When the phone didn't show shipped Wednesday morning, back on Twitter. I again told them I wanted an S7 Edge. I finally got someone who said OK, we'll get you an S7 Edge, we'll stop UPS from delivering the S7 and we'll overnight it. Thursday came with no tracking information on the S7 Edge. Back on Twitter. I was told that the Edge would ship Thursday overnight. Today, no Edge. Come to find out they're out of them. One representative said to turn the Note 7 in at the store and pick any phone they have. The other wanted me to call a phone number to arrange for a loaner.
This has been the most focked up customer service experience in my life. I want to flame T-Mobile on every venue that I can.

when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542

mallman said:
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
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She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.

Lancerz said:
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
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If you had held out for the S7 or S7 Edge you would have been eligible for either a VR or a 256 gig SD card. You have a receipt and a ESIN because you essentially bought the loaner they're supposed to credit back when the replacements come in.
I already got the card with the Note 7. I want the VR.

My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.

With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Chr0nicDreamz said:
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
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Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow

mgbotoe said:
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
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I have a negative balance of 1300 bucks.. also odd

pcriz said:
I have a negative balance of 1300 bucks.. also odd
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Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
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toastido said:
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
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I had 2 note 7s and my bill is sitting at $921. I told them they better fix it fast or I'll return all my equipment.
Sent from my SM-G930T using XDA-Developers mobile app

Went to exchange my Note 7 with the s7 edge (loaner) at my t mobile store. Before I went up there I called and asked if they have silver Note 7 for exchange and the girl said yes. Short story is I wait inline for 45 minutes just to hear that samsung never sent any silver phones. I called 3 other stores near me and NO ONE has silver, I also cannot exchange my silver for a black. WTF

My store would exchange my silver for blue (which I didn't want) but i decided to get it anyway. sat there my entire lunch hour and still didn't get to the desk. another store just hasn't got any yet. the third has them locked in the safe and won't sell/exchange them until they hear from "upper management" tried twitter and calling for support and was told that exchanges can only be done in store. oh and the other store I called said that I could exchange it, but i'd have to bring in the box, which i don't have, so that's nice. they sent me a survey for my call, that was a mistake.

you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA

Not threatened but i had to go back and get it from home

apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
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According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol

apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
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You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.

DeadPhoenix said:
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
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I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
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I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.

apatcas said:
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
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There is your problem. Franchise owner shop. You should go to a corporate store.

chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
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Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
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NXLTrauma25 said:
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
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As bad as it sounds I didn't pursue to much on this because I couldn't miss to much of work. But the whole store is full of **** heads. That guy and the manager who i think has been trying to find me on social media.
I do have a police report. I think he got fired bit it'll be OK since apparently his mom is an undercover CIA agent.

Note 7 v2 being investigated for a possible recall on the new V2 Note7

This is so sad as soon as T-mobile let me take this this back I'm going to return my (Replaced v2 Note7) for my money back and maybe buy a used s7 edge til the Note8.
Sprint and AT&T already is letting customers return the newly replaced v2 Note7 for a full refund.
http://www.theverge.com/2016/10/7/13196456/sprint-galaxy-note-7-replacement-exchange
http://bgr.com/2016/10/07/galaxy-note-7-exchange-refund-sprint-t-mobile-att-verizon/
Sprint
Sprint was the first carrier to announce unconditional replacements for any customers with a Note 7. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
The return policy will presumably get customers the full retail price of the phone towards another device, and given the big sticker price on a Note 7, customers should be able to pick up just about any other smartphone.
T-Mobile
While T-Mobile doesn’t have a specific policy in place for Note 7 devices, the company also told Recode that customers with a Note 7 can use T-Mobile’s standard 14-day “remorse” policy to return or exchange their phone. The 14-day period starts from when customers picked up their replacement Note 7 devices, so most people should still be covered under that window.
AT&T
AT&T followed Sprint’s lead, telling The Verge that customers with a Note 7 can bring their phones into a store and exchange them for any other smartphone. There’s no specified window on how long you have to bring your device in, but given the ongoing investigation by the US Consumer Product Safety Commission, it’s not likely to end any time soon.
Verizon
Verizon hasn’t fully outlined its exchange program, but it has committed to exchanging devices. In a statement, a Verizon spokesperson told BGR “for any Verizon customer concerned about the safety of their replacement Note7 smartphone, they will be able to exchange it for an alternate smartphone. We will provide additional details later today.”

T-Mobile is allowing it too.

charlieb620 said:
T-Mobile is allowing it too.
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Cool thx, I'm going to return then.

I'm going to wait and see if turns out to be a second recall. Looks like the carrier are getting jump on it maybe they know already there's going to be another recall. If they do recall it again you can forget about software updates from the carriers. Now I have to decide if I want to get the LG V20 or go back to the iPhone SE if they do a 2nd recall. Battery life on that little phone was awesome. Only phone I managed to get 1 1/2 days of usage before having to charge it. What a ride from the anticipation of receiving the device to this now. At least I got 2 256gb memory cards out of this ordeal.

ATT may stop selling the Note 7
http://www.technobuffalo.com/2016/1...-in-unprecedented-move-following-latest-fire/
keeps getting worse for the Note 7. If that happens most likely the rest of the carriers will follow through.

Wow this sucks, theres no other phone that I like out there right now either. Pixel looks nice but no sd cards kills it for me, the 4k will eat up the sd card, even with unlimited cloud storage. v20 is eh.... and iphone 7... well its an iphone...

Wow I just got my replacement today lol. I'm hoping it's just a one off that exploded I really like this phone and I don't want an official recall on V2.
The Pixel is the only other choice for me too but I don't think the camera on the Pixel will produce the depth that the note 7 does and I love those deep looking shots.

Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.

Welp, time to return my V2, and get another replacement Note 7, and do the 256GB SD Card trick again :'D. Then return that for a $50 restocking fee and get the Pixel.... /sarcasm
or was it?

I got mine the other. Everything is perfect, which I'm quite surprised lol. Did a back up restore and I thought it would get hot and it didn't. It wasn't even laggy while downloading and installing my apps. I seriously hope there is no recall. This phone just rocks at least for now.
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Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.

kdoweb said:
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
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What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7

TechBSwift said:
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
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To each his own. I do hope your note 7 wont overheat, I rather be safe then sorry.

Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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Yeah there is another V2 in Taiwan that started smoking. Getting interesting

pcriz said:
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
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If all the US carriers are letting us return with no questions ask, that alone is reason enough for me to return.
I might buy this phone:
http://www.bestbuy.com/site/samsung...5ac&ksprof_id=10&ksaffcode=1943582&ksdevice=c

Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.

Intub8 said:
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
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It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
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NXLTrauma25 said:
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
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I agree. I wish I could go back to August and just not buy the phone. I traded in my s7 edge and paid $180 to upgrade early. Not to mention the deposit for 2 notes. I will never see that money again. So I can get another s7 edge and be out the cash I paid to upgrade early and have to start back at payment number 1 out of 24. Feel like a rape victim from law and order.
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https://imgur.com/gallery/BGWPK
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barfingmonkey said:
https://imgur.com/gallery/BGWPK
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That video was somewhat disheartening. And only 2 hours old?
All I need is for that to hit the news then my daughter and my mother will both have a tizzy all over again and start worrying about Samsung melting my face off.
This has been a pretty rough ride. I feel like I bought a Ford Pinto.
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Stay, Leave or Give it a try?

Sooooo, with the news of a potential 2nd recall on the Note 7.
I created a poll to determine if we either Stay: with our current replacement phone, Leave: our current beloved phone for IPhone or other Android device, OR Give it a try: Wait for a new "Replacement"

I'm staying with mine
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Staying with replacement note 7

staying

I'm so glad I got rid of this epic failure of a phone! Unfortunately I decided to keep my wife's Note 7 so I now have to go through the whole [email protected] return process all over again..

I'm jumping ship. I can't keep going from device to device. I tinker way too damn much.
I need a device that I can root, hack hotspot and live with. I'll find it somewhere.
Sprint choices are slim.

Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
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kstephens98 said:
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
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wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:

Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.

From what I hear there won't be a replacement. If there was I would keep my replacement one till they fixed the problem even if it was 2-3 months down the road. If I thought they wouldn't send a kill switch down and would actually support the phone with software upgrades I wouldn't even care and keep this one, but I have no use for a phone I can't get accessories or support for.

'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.

stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.

SILVERGOOSE said:
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
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I have a pixel c and after playing with it for a while I don't know if I would go the pixel route for a phone or not. Spec wise it's great and it works fairly well but it's just boring. It's neat but it isn't even in the same league as the N7. The phone could be better or it could be the same. Who knows?
I did see the pixel was being built by hTC though and I decided a long time ago that I didn't like the direction HTC was headed as a company and stopped buying their products.

faceless said:
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
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I called sprint. You can replace the phone if want

SILVERGOOSE said:
I called sprint. You can replace the phone if want
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So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall

powerstroke said:
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
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They should exchange your phone or refund.

To those of you who choose to keep the phone, realize that you'll be the only one liable for any damages now that the phone has been recalled - even if it causes your house to burn down with your family inside.
Even worse, if you ignore the warnings and your phone burns someone else's house down, they'll also have nobody to blame (and sue) but you.

SILVERGOOSE said:
They should exchange your phone or refund.
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What refund amount would I be getting? I got a old phone I could use. I don't need another expensive phone at the moment.

FreddyFredFred said:
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
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have you heard any new cases? because there is no way everyone has turned in their phones.

I just returned mine. Do you suppose to see the credit in your account right away or suppose to take 2-3 billing cycles?
FreddyFredFred said:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
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Why doesn't Samsung or the phone carriers just send out a waiver?

For those like me who are holding on to their Note 7's and not wanting to relinquish our devices why doesn't Samsung or the phone carriers just send out a waiver for people to sign stating that if you want to keep your Note 7 you can but Samsung and your specific carrier is not held liable for anything that happens to you or the phone down the line or after said waiver is signed.Just a thought on if that would be a good idea and who would be willing to sign such waiver if it were to happen?

Not sure of the feasibility of this. My biggest concern would be lack of updates going forward. Even if a waiver was an option - Samsung not going to invest in maintaining the software.
Im still holding on to mine for now. No hurry to move on.
Looking into a cheap Note 5 to hold me over since my N4 was acting up (or i wouldn't have even got the N7) so I can save my upgrade. (Not happy about Sprint dropping 2yr subsidized price for new phones either)
If there is any teeth to the rumor that Samsung will make a future upgrade cheaper if N7 users go to S7/S7E, then id consider that route too.

Because then people just wouldn't sign it? This also opens the door for normal customers with no legal knowledge to pursuit this legally.
Is Samsung going to force customers to sign this waiver? Do they want a bigger lawsuit?
There's a reason why it's a voluntary recall (still is) and not mandatory even after the CPSC got involved.

Also it effects more than just you. If it catches fire on a plane you just killed people . If it didn't effect others life im sure they would let you keep it but return it . I loved the phone but the hassle of all this just to keep a phone is not worth it. At the end of a day it's just a phone
Sent from my SM-N9200 using XDA-Developers mobile app

I agree on it's just a phone but it's a damn good phone and that's what sucks about it cause i don't want to drop down to an s7 or s7 edge or a google pixel not even an lg v20 sprint sent me another text stating that they "MUST" exchange all note 7s this so called voluntary recall is becoming mandatory.I'm still holding on to mine and will get the Note 8 when it's available.I've owned every Note except the 5 only because of no expandable memory and they have all served me well,my thoughts on this fiasco is that the batteries were not the issue rather it was the charging monitor system not being able to regulate the fast charging,just my opinion makes more sense to me.

JAMRZ69 said:
I agree on it's just a phone but it's a damn good phone and that's what sucks about it cause i don't want to drop down to an s7 or s7 edge or a google pixel not even an lg v20 sprint sent me another text stating that they "MUST" exchange all note 7s this so called voluntary recall is becoming mandatory.I'm still holding on to mine and will get the Note 8 when it's available.I've owned every Note except the 5 only because of no expandable memory and they have all served me well,my thoughts on this fiasco is that the batteries were not the issue rather it was the charging monitor system not being able to regulate the fast charging,just my opinion makes more sense to me.
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I just talked to samsung yesterday ...i told them i have a note 7 they asked me how was it working...i said green battery 100% charge and no problems...they told me i have the option to keep it until note 8 comes out

squirrell84 said:
I just talked to samsung yesterday ...i told them i have a note 7 they asked me how was it working...i said green battery 100% charge and no problems...they told me i have the option to keep it until note 8 comes out
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Wow you actually talked to a Samsung rep.and they said it was ok to keep the phone until the Note 8 comes out?That's awesome news,I heard that Samsung was considering refurbishing all the Note 7's they got back and reselling them at a discounted price.

squirrell84 said:
I just talked to samsung yesterday ...i told them i have a note 7 they asked me how was it working...i said green battery 100% charge and no problems...they told me i have the option to keep it until note 8 comes out
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Was this over the phone?
Is there a log to use against them legally?

p0rkguy said:
Was this over the phone?
Is there a log to use against them legally?
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No it was over the phone

Galaxy Note 7 will be disabled via update in the US on December 19

For thoose that still have a Note 7 ... http://www.sammobile.com/2016/12/09...disabled-via-update-in-the-us-on-december-19/

Sprint just filed a refund of $400 for the 2 year contract price of our Note 7 and reset upgrade eligibility despite it being eligible.
I was hoping to hold out for S7 Edge price drop or the S8. I'd prefer not to downgrade to a year old phone at this point.
The $75 credit is enticing, but the S7 Edge is still $299 on 2-year contract so it's a token gesture. I'll just wait for the S8.

The text I got from Sprint today said beginning Jan 8 the Samsung death update will start being pushed out. The update will stop the ability to charge the phone and remove mobile functionality.

CALL 844-365-6197 TO SAMSUNG.. TELL THEM YOU BOUGHT YOUR PHONE FROM EBAY AND LOST THE RECEIPT. PROCESS A FULL REFUND FOR ANY SCREEN PROTECTORS $10.00 EACH AND PHONE CASES $25.00 EACH PHONE REFUND 849.99. THEY'LL SEND YOU A BOX THEN A CHECK FOR THE TOTAL.. DONE PAY SPRINT BACK THE DIFFERENCE OR KEEP THE MONEY IF PAID IT IN FULL... IM DONE.. I use my phone exclusively for my lively hood.. I found a new Note 4 for 200.00 bucks ran smart switch and moved on.... I'll wait for a Month after Note 8 comes out before I jump again on it.

Compudizzal said:
CALL 844-365-6197 TO SAMSUNG.. TELL THEM YOU BOUGHT YOUR PHONE FROM EBAY AND LOST THE RECEIPT. PROCESS A FULL REFUND FOR ANY SCREEN PROTECTORS $10.00 EACH AND PHONE CASES $25.00 EACH PHONE REFUND 849.99. THEY'LL SEND YOU A BOX THEN A CHECK FOR THE TOTAL.. DONE PAY SPRINT BACK THE DIFFERENCE OR KEEP THE MONEY IF PAID IT IN FULL... IM DONE.. I use my phone exclusively for my lively hood.. I found a new Note 4 for 200.00 bucks ran smart switch and moved on.... I'll wait for a Month after Note 8 comes out before I jump again on it.
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Confirmed, this appears to work. I just got off the phone with Samsung. I was told that they are sending a shipping box and I have to return the phone. 10 - 14 days after they receive it, I will get a check for the full amount plus $35 (case & screen protector). i still have my Note 5 so that should get me by until the S8 comes out.

jnadke said:
Sprint just filed a refund of $400 for the 2 year contract price of our Note 7 and reset upgrade eligibility despite it being eligible.
I was hoping to hold out for S7 Edge price drop or the S8. I'd prefer not to downgrade to a year old phone at this point.
The $75 credit is enticing, but the S7 Edge is still $299 on 2-year contract so it's a token gesture. I'll just wait for the S8.
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But now your stuck with a crapy s7 edge for 2 yrs

konnector said:
The text I got from Sprint today said beginning Jan 8 the Samsung death update will start being pushed out. The update will stop the ability to charge the phone and remove mobile functionality.
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don't get on here much anymore, but saw I had notifications where I said this would happen and was told I was wrong.
I said this was coming in October and everyone said it couldn't happen, that inside sources said it wouldn't happen.
just...LOL?

nosympathy said:
don't get on here much anymore, but saw I had notifications where I said this would happen and was told I was wrong.
I said this was coming in October and everyone said it couldn't happen, that inside sources said it wouldn't happen.
just...LOL?
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Congratulations! You've won a no expenses paid trip to wherever you are. Just LOL?
Sent from my SM-G935P using Tapatalk

kstephens98 said:
Congratulations! You've won a no expenses paid trip to wherever you are. Just LOL?
Sent from my SM-G935P using Tapatalk
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lol, just find it funny. I am sure the phones being fairly locked down has a large role to play, but the majority of people on these forums anymore have such a small level of understanding of how everything works compared to even 3-4 years ago.

so, anybody still using their N7? Mine is still charging 100% and Samsung Pay is still rocking

thelungmeister said:
so, anybody still using their N7? Mine is still charging 100% and Samsung Pay is still rocking
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Add me to that list.

patrick_1 said:
Add me to that list.
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You still running Stock, or root?

thelungmeister said:
You still running Stock, or root?
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Bone stock.

I still have mine. Still running on Sprint network. Been rooted since day 1.

Mine is running stock as well. but It's starting to get super buggy. , Ariel_PR, what root are you using and does it support S-Pen features?

running Stock, All good here. using nonroot firewall to prevent an update.

thelungmeister said:
Mine is running stock as well. but It's starting to get super buggy. , Ariel_PR, what root are you using and does it support S-Pen features?
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I rooted using the Super Leaky Bros method. I'm using the userdebug root with the PH9 firmware add-on (or whatever its called.) Literally everything works perfectly (including S-Pen.) But I don't think Samsung/Android Pay will work since its rooted.

so, you guys gunna get the S8+ or wait for the Note 8?