Refund, go back to S6, or take the S7 edge? - Sprint Note 7 Guides, News, & Discussion

Here is my dilmemma. The Note 7 was my very first note and I absolutely love it? But with the nail in the coffin on it by Samsung, I'll reluctantly give it up. I have my S6 still as I bought the Note 7 outright to avoid using my upgrade. So what would you do? Get a refund, go back to the S6 and wait for the Note 8 (if there will be one), or go exchange for the S7 edge.
If I refund or go back to the S6
- I'll miss the AOD
- I'll miss the stylus for writing myself notes will screen off
- People edge
If I go with the S7 Edge
- downgrade to 32 GB (my S6 is 64 gb)
- has been out for a while now, so will be replaced in Feb 2017.
- no loss of Samsung Pay, Gear Fit 2 (same for the S6)
My 256 GB SD is on it's way from the last exchange. What would you do? Please not negative comments. It is what it is with the recall.

I refunded and when back to the Note 4. My opinion the Best Note in the series now that the 7 is dead. 2 year old tech I know but I wanted nothing to do with S7/7Edge or any other device. I have no problem waiting til S8 time

I have to wait until I can talk to sprint because I am in a crappy situation with all of this (I am sure others share the same issue) but I gave my old phone back in, don't have any other sprint phones, and I really think taking the S7 or S7E is a mistake at this point since they will be replaced so soon. The LG V20 looks promising, but I was thinking I'd just pick up a used Note 4 and use that, had a Note 4 with TMO and it was awesome and i could settle for it for now and await the new "S8 S8E" I am sure is to come or longer for the return of the Note line. Maybe we'd see an earlier release of the new Note since this one got botched.
Honestly if they just would "fix" the problem with the Note 7, even if it took until early next year, I'd happily own one again.

JPMoPho said:
I refunded and when back to the Note 4. My opinion the Best Note in the series now that the 7 is dead. 2 year old tech I know but I wanted nothing to do with S7/7Edge or any other device. I have no problem waiting til S8 time
Click to expand...
Click to collapse
Are you forgetting about the Note Edge?
Sent from my SM-N930P using XDA-Developers mobile app

Go back to the S6. S7 is nice, but Note 7 was...way better. It is not worth paying money for the S7 after having the Note 7. Save your cash for now and enjoy your free $250--256gb mircosd card.

Same dilemma, no other option but LG V20 and or Google Pixel XL. I hope Samsung will let us keep our note 7!

maxcala said:
Same dilemma, no other option but LG V20 and or Google Pixel XL. I hope Samsung will let us keep our note 7!
Click to expand...
Click to collapse
As much as I want to keep it, it doesn't make any logical sense. Accessories will disappear, support on here will die, will be no software fixes for anything along with updates, if your phone breaks, can't get a replacement. If you end up having any kind of signal problems you will be auto blamed for your phone. If your phone does catch fire (personally I think any reports post replacement are false hype to kill samsungs hold on the cell market) you are going to be held 100% responsible for any damages.
I still think they are going to get black listed. Don't forget the carriers forced this second recall, not Samsung. If you've paid for a phone they can't really make it inoperable, but they can black list it off their network.

nosympathy said:
As much as I want to keep it, it doesn't make any logical sense. Accessories will disappear, support on here will die, will be no software fixes for anything along with updates, if your phone breaks, can't get a replacement. If you end up having any kind of signal problems you will be auto blamed for your phone. If your phone does catch fire (personally I think any reports post replacement are false hype to kill samsungs hold on the cell market) you are going to be held 100% responsible for any damages.
I still think they are going to get black listed. Don't forget the carriers forced this second recall, not Samsung. If you've paid for a phone they can't really make it inoperable, but they can black list it off their network.
Click to expand...
Click to collapse
You hit the nail right on its head with your post. I was thinking of keeping my replacement since I've had no issues but concerned more about support. This has been my favorite phone from any device I've owned. However I couldn't purchase a Zerolemon for it because of the issue, (received an email directly), no root support since mine updated out the box, updates and everything else is an issue. Back to my Note 3 I will go with Talk and surf with Moars Rom, exposed and etc.
On another note, (no pun), I went to Best Buy and was checking out S7 Edge. It's a lil smaller but it's does have the option to root, lemon charger cases available, the support and most of the features the Note 7 had..
Has ANYONE went to the S7 Edge and have no regrets?

I just picked up the S7edge earlier today. It is a tad bit smaller but, I don't really notice too much. I stuck an otterbox defender on it so it feels a little bigger now. Speedwise it runs as fast as my note 7 did. Has most of the features of the note 7 except the s pen of course. I like the spen but honestly I didn't use it that often anyways. I think in time Ill get used to it. I got my upgrade back some how in the whole process of all the exchanges Ive done so whenever a new one comes out Ill upgrade again. lol.

Reaper333 said:
I just picked up the S7edge earlier today. It is a tad bit smaller but, I don't really notice too much. I stuck an otterbox defender on it so it feels a little bigger now. Speedwise it runs as fast as my note 7 did. Has most of the features of the note 7 except the s pen of course. I like the spen but honestly I didn't use it that often anyways. I think in time Ill get used to it. I got my upgrade back some how in the whole process of all the exchanges Ive done so whenever a new one comes out Ill upgrade again. lol.
Click to expand...
Click to collapse
Good to know. How was you able to pull off keeping your upgrade. Did they do a refund first THEN the upgrade or "exchanged" first? I think I'm on way to Best Buy tonight after getting this email
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Keeping that upgrade is everything. I'm hoping the radio in the 7Edge is much better than my Note 3. I didn't need my Airrave or WIFI calling anymore with the Note 7. Another perk..

Lyvewire said:
Good to know. How was you able to pull off keeping your upgrade. Did they do a refund first THEN the upgrade or "exchanged" first? I think I'm on way to Best Buy tonight after getting this email View attachment 3903119 Keeping that upgrade is everything. I'm hoping the radio in the 7Edge is much better than my Note 3. I didn't need my Airrave or WIFI calling anymore with the Note 7. Another perk..
Click to expand...
Click to collapse
I have no idea what they did. The guy at sprint store was having a hard time with my sero plan so he got on the phone with sprint. Ten minutes later he gave me the receipt and I walked out the door with upgrade reset and the s7edge exchange. Will see if they figure it out later but I'm not saying anything. It remains to be seen how good the radio is in this thing. It works about the same for me in all the areas Ive been today. Good luck with your exchange tonight at BB.

I got cha! I'll see how this plays out.

kbboykin said:
Here is my dilmemma. The Note 7 was my very first note and I absolutely love it? But with the nail in the coffin on it by Samsung, I'll reluctantly give it up. I have my S6 still as I bought the Note 7 outright to avoid using my upgrade. So what would you do? Get a refund, go back to the S6 and wait for the Note 8 (if there will be one), or go exchange for the S7 edge.
If I refund or go back to the S6
- I'll miss the AOD
- I'll miss the stylus for writing myself notes will screen off
- People edge
If I go with the S7 Edge
- downgrade to 32 GB (my S6 is 64 gb)
- has been out for a while now, so will be replaced in Feb 2017.
- no loss of Samsung Pay, Gear Fit 2 (same for the S6)
My 256 GB SD is on it's way from the last exchange. What would you do? Please not negative comments. It is what it is with the recall.
Click to expand...
Click to collapse
I just exchanged mine today for a S7 edge

Exchanged mine for the S7 Edge. Real happy with it.
Could have gone back to my old phone and gotten my upgrade back, but upgrades are really crap now. They stick you with the $25 subsidized phone charge on the bill, comes out to $600 for the life of the contract.
I'll just buy all my phones outright and stay off contract.

JPMoPho said:
I refunded and when back to the Note 4. My opinion the Best Note in the series now that the 7 is dead. 2 year old tech I know but I wanted nothing to do with S7/7Edge or any other device. I have no problem waiting til S8 time
Click to expand...
Click to collapse
agree, Note 4 was amazing, sadly my zerolemon 10,000mah battery killed it (weight when dropped) and had to revert back to note 2, which is solid also. I'm stuck too. S7E is almost dead. Google phones never live up to hype and well I'll I always said I'd never own an iphone but man...it's almost pushing me that way and my whole house is samsung, all tvs, washer/dryer, 5tablets, 4 cellphones, 5 laptops...lol

JPMoPho said:
I refunded and when back to the Note 4. My opinion the Best Note in the series now that the 7 is dead. 2 year old tech I know but I wanted nothing to do with S7/7Edge or any other device. I have no problem waiting til S8 time
Click to expand...
Click to collapse
How much of a refund did you get? The full regular price for the Note 7?

powerstroke said:
How much of a refund did you get? The full regular price for the Note 7?
Click to expand...
Click to collapse
Naw, I was on Easy Pay option so I just paid the tax on the phone.
Got that full amount back along with Zagg screen protector and Wireless Charging stand refunds
Sent from my SM-N910P using XDA-Developers mobile app

JPMoPho said:
Naw, I was on Easy Pay option so I just paid the tax on the phone.
Got that full amount back along with Zagg screen protector and Wireless Charging stand refunds
Sent from my SM-N910P using XDA-Developers mobile app
Click to expand...
Click to collapse
So I would imagine since the Note 7 I have is paid off no contract or lease, I will get the full amount back for my phone

powerstroke said:
So I would imagine since the Note 7 I have is paid off no contract or lease, I will get the full amount back for my phone
Click to expand...
Click to collapse
Correct
Sent from my SM-N910P using XDA-Developers mobile app

I have to wonder about those folks that bought them from eBay and/or Swappa. Sprint "says", it will take all. So I wonder at what price will they be refunded or credited towards another phone.

Related

Note 4 not available from Sprint.

I read a poster online saying t-mobile took the note 4 off their list of available devices and for the hell of it I checked Sprint and it's not there either? Note 5 is though.
Sent from my SM-N910P using XDA Free mobile app
Just get it off Swappa.com
blackte4 said:
Just get it off Swappa.com
Click to expand...
Click to collapse
Well I know there's other places to get it and I already have one but I'm wondering why retail sites and stores don't have it.
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t4d73 said:
Well I know there's other places to get it and I already have one but I'm wondering why retail sites and stores don't have it.
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
I guess this means Sprint Note 4 owners can resell their phones for a much higher price!
DaggettBeaver said:
I guess this means Sprint Note 4 owners can resell their phones for a much higher price!
Click to expand...
Click to collapse
Lol. They'll probably put it back up. Just found it a little weird that's all.
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When I spoke to a sprint rep in the store, he said they only do it through special order, at least for now. Wonder if they will get rid of the Note Edge too.
Sent from my SM-N910P using XDA Premium HD app
They probably did cause with the specs of the new Note 5 and obvious price drop of the Note 4 who in their right mind would be willing to pay more for the Note 5??
Yes it does have a newer processor, Yes it has one more GB of Ram and a little upgrade on the front facing camera
BUT
Our Notes have Removable battery, a microSD card slot and an IR blasterand a bigger capacity battery.. BAAAMM!!
Is it really an upgrade?? Me doesn't thinks so!!
SO maybe, just maybe it's and strategy so they don't have to drop the price so much on the Note 4.
From today, I consider my Note 4 an Authentic Gem!
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So much for my plan of "buy up the Note 4 so it vastly outsells the Note 5 and Samsung gets the hint"!
Interestingly enough, Sprint still offers the Note Edge, which is pretty close if you don't mind the shape and lack of Gear VR support.
kbrn said:
They probably did cause with the specs of the new Note 5 and obvious price drop of the Note 4 who in their right mind would be willing to pay more for the Note 5??
Yes it does have a newer processor, Yes it has one more GB of Ram and a little upgrade on the front facing camera
BUT
Our Notes have Removable battery, a microSD card slot and an IR blasterand a bigger capacity battery.. BAAAMM!!
Is it really an upgrade?? Me doesn't thinks so!!
SO maybe, just maybe it's and strategy so they don't have to drop the price so much on the Note 4.
From today, I consider my Note 4 an Authentic Gem!
Click to expand...
Click to collapse
Think of it this way. If it's essentially a downgrade, then you should be able to get a premium price for your Note 4. And if you can't get a premium price for your Note 4, then maybe it's not such a downgrade after all.
Just bought a note 4 from best buy 20 mins ago
I looked around for a while and had to drive to a different best buy because most stores dont have them in stock. They even increased the price to 299!! The manager was reduced it to 199 after i complained for a minute.
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Crossrocker said:
Just bought a note 4 from best buy 20 mins ago
I looked around for a while and had to drive to a different best buy because most stores dont have them in stock. They even increased the price to 299!! The manager was reduced it to 199 after i complained for a minute.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Damn man wow. Makes me wonder how they're going to handle replacement devices moving forward. If I had to I wouldn't want no damn Note 5 that's for sure!
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t4d73 said:
Damn man wow. Makes me wonder how they're going to handle replacement devices moving forward. If I had to I wouldn't want no damn Note 5 that's for sure!
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Hadn't thought of that. If something happened to my Note 4 and it had to be replaced by a Note 5 I would be seriously disappointed. How many times have you felt that way about a product where you would NOT want to replace your older model with a newer one?
Found the reason why the note 4 is not there anymore, just talked to a guy at sprint. He said that Samsung was requiring Sprint to pull the Note 4 and Note edge from stores. The Note Edge is still for sale online, but it probably won't be sold much longer. In other words, the Note 5 and S6 Edge+ are the NEW Note 4 and Note Edge. Also found out all accessories were pulled from sprint too.
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I guess they know their "new" product isn't up to par and rather then give their loyal fanbase the device they asked for they are going to force the note 5 down users throat. To the average consumer they won't notice and will likely get it because its in stock but to those with a little know how and the will to put a grade school level puzzle together we will realize whats going on.
Yoshi1221 said:
Found the reason why the note 4 is not there anymore, just talked to a guy at sprint. He said that Samsung was requiring Sprint to pull the Note 4 and Note edge from stores. The Note Edge is still for sale online, but it probably won't be sold much longer. In other words, the Note 5 and S6 Edge+ are the NEW Note 4 and Note Edge. Also found out all accessories were pulled from sprint too.
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Click to expand...
Click to collapse
I knew that was the reason. Everyone else still has it. That is just wrong and sucks on sooooooo many levels. I told Sprint yesterday how unhappy I was with them and Sammy over this. The Note 5 is a downgrade for me and will not get it.
toenail_flicker said:
I knew that was the reason. Everyone else still has it. That is just wrong and sucks on sooooooo many levels. I told Sprint yesterday how unhappy I was with them and Sammy over this. The Note 5 is a downgrade for me and will not get it.
Click to expand...
Click to collapse
Yup. What really sucks is we have great devs now but with the device being unavailable this kinda puts a couple nails in the coffin for the future of dev support. Also what's going to happen now with future software updates from Samsuck and Sprint??
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I guess it's all part of a bigger plan.
Note4 Rocking a Hybrid Rom
schlepprock said:
I guess it's all part of a bigger plan.
Note4 Rocking a Hybrid Rom
Click to expand...
Click to collapse
Yep, I am predicting something will happen with the S7/Note 6, but that's quite a wait for now. Seeing as if they pulled any note 4/edge phones, my next phone will either be the G4 or M9. I loved it when they say in their unpacked video "Samsung is listening to the community." They aren't listening at all. It's all just another way to get money.
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schlepprock said:
I guess it's all part of a bigger plan.
Note4 Rocking a Hybrid Rom
Click to expand...
Click to collapse
More like a lesser plan, as they are about to realize. I bought a used one. Samsung didn't get any money and neither did Sprint. No contract renewal, bad will for both companies, etc. Thinking, after decades with Sprint, of moving my service to another carrier - one that actually has coverage.
toenail_flicker said:
More like a lesser plan, as they are about to realize. I bought a used one. Samsung didn't get any money and neither did Sprint. No contract renewal, bad will for both companies, etc. Thinking, after decades with Sprint, of moving my service to another carrier - one that actually has coverage.
Click to expand...
Click to collapse
I'm looking for a Note 4 right now on CL or maybe eBay. I was hoping to upgrade from my Note 3 to the Note 5. Not. No microSD, no removable battery, smaller battery capacity. I actually talked to Sprint CS to ask about getting a Note 4. They said best chance was to check the stores. I guess they can order one, maybe, if the stores don't have any. I, too, am reluctant to give Sprint and Samsung money for a new Note 4. Maybe we'll take all five of us and go to a different carrier. I just hate the idea of giving up unlimited data.

Going Back To Note 5

I just got off the phone with T-Mobile and ordered a Note 5 (64BG). It's only been a week with this S7 but ultimately I've realized two things: I'm way too dependent on the S-Pen and even more dependent on root. Very much more than I initially thought.
Moving over to T-Mobile from Sprint has been a wonderful breath of fresh air and I want to continue enjoying this service but with a phone that I enjoy thoroughly. The S7 it turns out isn't that phone. I wish I realized this before I slapped down money for the S7 but I'll get that back and put it towards the new Note 5 that's arriving in the mail. The guy at T-Mobile I talked to was super cool and helpful about this.
For the past couple of days I spent many hours going back and forth between both phones looking at what I've lost with the Note 5 and what I'll lose with the S7 if I went back to the Note 5. Weighed the pros and cons and decided the Note 5 was the better way for me to go. I've been with the Note series since day one. Got the Note 1 when I was with AT&T only skipping the Note 2 when I got the S3, for whatever reason I can't remember. Since then it's been Note 3, 4 and now 5.
Initially I thought it would be a good experience going with the S7, smaller screen, easier to hold and I'd be able to enjoy the new Samsung features (IP rating, new camera, return of Micro SD) with my new T-Mobile service. I can live without those things for another few months until I upgrade (if/when) to the Note 6. I cannot live without root, lol!
Best of luck to all the S7 users! I hope y'all get root as soon as possible!
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Sailor Gerry said:
I just got off the phone with T-Mobile and ordered a Note 5 (64BG). It's only been a week with this S7 but ultimately I've realized two things: I'm way too dependent on the S-Pen and even more dependent on root. Very much more than I initially thought.
Moving over to T-Mobile from Sprint has been a wonderful breath of fresh air and I want to continue enjoying this service but with a phone that I enjoy thoroughly. The S7 it turns out isn't that phone. I wish I realized this before I slapped down money for the S7 but I'll get that back and put it towards the new Note 5 that's arriving in the mail. The guy at T-Mobile I talked to was super cool and helpful about this.
For the past couple of days I spent many hours going back and forth between both phones looking at what I've lost with the Note 5 and what I'll lose with the S7 if I went back to the Note 5. Weighed the pros and cons and decided the Note 5 was the better way for me to go. I've been with the Note series since day one. Got the Note 1 when I was with AT&T only skipping the Note 2 when I got the S3, for whatever reason I can't remember. Since then it's been Note 3, 4 and now 5.
Initially I thought it would be a good experience going with the S7, smaller screen, easier to hold and I'd be able to enjoy the new Samsung features (IP rating, new camera, return of Micro SD) with my new T-Mobile service. I can live without those things for another few months until I upgrade (if/when) to the Note 6. I cannot live without root, lol!
Best of luck to all the S7 users! I hope y'all get root as soon as possible!
Click to expand...
Click to collapse
I feel ya that's for sure!! I'll probably hold out for another few months and see what shakes down. At least you're with TMo with some better rates and data speeds. I had TMo back in the 90's before switching to AT&T for a couple years, then Sprint for a couple years ( I wanted to slit my wrists on that decision ) but being back with TMo for the past 4 years has been great. Better customer service, better pricing, all the free data for streaming videos with Binge On!, more data for less in your plans, the list goes on. I have no complaints with service... my only ***** is John Legere allowing Samsung to send us phones with locked bootloaders. I wonder if he would have said something about in the very beginning and boycotted the device until they offered a Dev edition if things would be different. Woulda, coulda, shoulda, right...lol
May want to think about returning the note 5. The note 6 is looking at an early release. Normally the fall but a lot of articles have it appearing in early july.
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Dstu10 said:
May want to think about returning the note 5. The note 6 is looking at an early release. Normally the fall but a lot of articles have it appearing in early july.
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Click to expand...
Click to collapse
Hopefully Samsung doesn't continue it's current bootloader lock snub to the US and this is able to be rooted. If not, on to Nexus.
Dstu10 said:
May want to think about returning the note 5. The note 6 is looking at an early release. Normally the fall but a lot of articles have it appearing in early july.
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Click to expand...
Click to collapse
Already did the day after I posted this thread. LOL! Plus, I'm going to wait on the N6 until I know for sure it's unlocked and rooted.
Kilokk said:
Hopefully Samsung doesn't continue it's current bootloader lock snub to the US and this is able to be rooted. If not, on to Nexus.
Click to expand...
Click to collapse
If course it will be locked why wouldn't it be its the new samsung thing with new phones now .
Gladly MM updates did not lock s6 or note 5 but I can bet the n6 will be boot loader locked there's nothing pointed to why it won't be unless Samsung realized the anxiety caused by the s7 that would be the only hope .
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androidddaaron said:
If course it will be locked why wouldn't it be its the new samsung thing with new phones now .
Gladly MM updates did not lock s6 or note 5 but I can bet the n6 will be boot loader locked there's nothing pointed to why it won't be unless Samsung realized the anxiety caused by the s7 that would be the only hope .
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
We can all dream though can't we. Like you said, I'm hoping with all of the negative feedback with the S7 has received regarding the bootloader being locked may spark Samsung to go back to allowing for the bootloader to be unlocked. But, honestly, I would be just fine having the Nexus 6 manned by HTC.

Verizon Note 7 Recall Procedures [Discussion]

Hey All!
I started this thread as I saw one similar for Amazon but wanted an area to discuss the recall specifically from Verizon as I have heard many different things and little information is available online as well as it keeps changing.
1st DiscussionI had:
I broke my Note 7 the same day Samsung announced the recall. Of course Verizonor Samsung reps were not helpful at all this day.
2nd Discusion:
A few days later I called Samsung and discussed what was going on and all they could say was to go through my carrier to see what procedures they have in place but they are taking them back in ANY condition.
3rd Discussion:
Called Verizon store and they said I couldexchange it or return it but had to be before Sept. 30th. I advised I think I was past due so he said i needed to be current. Ihad a rough chat after this as I explained I got a recalled device but they wont have replacement Note 7s by that time and if I return my phone I wont have one to use and the next best thing being the S7 Edge which I traded in my S7 for the Note 7 sowhy the heck would I go back to my original device that I owned and have to pay installments on it? I said this is all depending I can get current prior tothe 30th. He basically said good luck and that was that.
4th Discussion:
Same day I immediately called customer care and they toldmesimilar but turns out I wasonly 12$ past due smh.
5th Discussion:
Same day went down to the store and paid the 12$. Thinking I had no choice, Iexchanged my broken Note 7 for aNew S7 Edge. I was told once I exchanged it that was it and I cannot get the Note 7 when they recieve replacements. I told the lady I had no choice and made the switch.
6th Discussion:
Today I called customer care to make a payment and figured I would ask about the Note 7 again. This rep proceeds to tell me that even though I exchanged it for another device, I CAN STILL change it again for the Note 7 once available. She stated that the store rep advised incorrectly and that might have been the case at that moment in time but they have internal links and documents stores can reference saying we will replace it for all original Note 7 users regardless if they already exchanged it. So essentially she is saying I exchanged my original Note 7 for a new S7 Edge and can exchange it again for a new Note 7 once available.
I have read others being advised differently so post below your experiences and any related links or documents confirming my last discussion or call them yourselves and share what they advise to you!
I really hope I can get a Note 7 once available again as that is the phone I wanted and originally purchased but initial associates forced me to exchange by making it seem there was no other option on top of a strict deadline with 0 idea when new ones would be available.
She also said it would b3 possible to complete over the phone once they have replacement devices availablesoIcanavoid the storealtogether
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
elliwigy said:
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
Click to expand...
Click to collapse
Should of told him he was lying and to do his damn job.
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
the_devastator said:
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
Click to expand...
Click to collapse
yea man, theyre ridiculous for sure lol i am diggin the s7 edge but would definitely like to get the Note 7 back once in.. it wasnt our fault they recalled the device lol i am hoping when they get them in stock that i can just deal over customer service instead of the store.. he seemed oblivious still at the whole process.
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People in Canada can exchange today!
Sent from my SM-N930V using Tapatalk
Cbass15 said:
People in Canada can exchange today!
Click to expand...
Click to collapse
Thing is how many were sold in Canada and they said up to 22,000 by end of month.
from what i have been reading on verizon forums I do believe you need to exchange your N7 for another device before Sept. 30th and once new N7 devices are available you can switch back.. ive been told this over the phone and many others onthe forums.. you can ONLY switch your exhanged "loaner" device for another N7 of course..
i really hope this is true and wish Verizon would post this process publicly if so
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
guthrien said:
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
Click to expand...
Click to collapse
on phon3 with vzw tryna see if i can still exchange it, she dont know so contacting another dept to find out.. such a pita
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
guthrien said:
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
Click to expand...
Click to collapse
after an hour n 20min., she called the store and then in their policies it clearly states we can exchange n7 for another "interim" device and back to the n7 when available.
you can even trade the interim device for another non n7 but in that situation it would be a restocking fee.
she clearly documented my account with the store rep and their managers nameand all the details. I also recorded the entire conversation this time.
she also said vzw is supposed to notify us when they have them no later than the 21st but i surely will call them every day lol
luckily she called my store so when i go in i have names and documentation on my account.
the interim phone does need to be in good shape so dont damage your "loaner" lol
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
guthrien said:
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
Click to expand...
Click to collapse
hopefully everyones buyin the Apples lol. i broke my initial n7 so best believe i bought a glass protector and a otterbox defender for my interim s7e just in case lmao
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
guthrien said:
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
Click to expand...
Click to collapse
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
elliwigy said:
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
Click to expand...
Click to collapse
21st is next week :silly:
jjayzx said:
21st is next week :silly:
Click to expand...
Click to collapse
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
elliwigy said:
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
Click to expand...
Click to collapse
I just thought that you thought 21 was farther away. But yea some places might have it Monday the 19th.

Note 5, s7 Edge or Note 7?

So, I'm due an upgrade. A certain electronics dealer (not sure if it would be against the rules to name them) is running 2 promos: 1) Get a Note 5: get a $250 gift card at time of purchase. 2) Get any of the s7devices (Edge/Note too) and get a free 32" Sammy Smart TV. I don't really need the tv but the mother in law could use it. So, I literally cannot decide which to get. They have pros and cons all around. I'm a trucker, so my concern about the Edge's display is whether the glare along that curve would be annoying or distracting. My wife's s7 hasn't lagged yet, but reviews of both Notes mention lag (precious few reviews of Note 5 after MM update). Most reviews can't call a clear-cut "pick this one." And so, the freebies enter the equation. What do you guys think? I'm sure some of you had the 5. Do you think the 7 is significantly better? That it performs better?
Depends, I have been a note fan for along time. I use the s pen a bunch, and love the 5.7 inch screen size. I would say if you ate a note fan , and use the s pen a lot then go with the note 7. If you don't use the pen the the s7(or edge) would be good. I had the note 5 as my daily phone for a year, it's a solid phone, but the note 7 is better. The IP68 rating is awesome and I take the note 7 everywhere without worry about the weather. The battery performance is soo much better than the note 5 as well. I also was able to get the 256gb SD card for the Note 7 and its been great to be able to have all my music in my phone again. Hope this helps.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
Sorry for lateness of reply. I've been testing an s7 Edge and an iPhone 6s+ to see if either is a suitable "upgrade." Can't do the iPhone. It's just too limiting. BUT since the Note 7 is officially done for, is the Note 5 "just as good?" I use the S Pen semi-regularly, but it isn't essential. I can do what I do without it. So I'm down to these 3 phones: s7 Edge which is ok but I'm UNimpressed with its performance. Seriously. I expected better, for some reason. LG v20 which is costly and even the AT&T rep was telling me "I've had literally 10 LG V10s returned in 6 months for manufacturing flaws." I asked her to elaborate and she said "Screen issues. Lines and such." Or the Note 5. If the s7 isn't flawless IMO, then how can a half generation older device be any better? Any input is appreciated.
keithfrombm said:
is the Note 5 "just as good?"
Click to expand...
Click to collapse
I think it depends who you ask, and of course what you want to use it for. It isn't a bad device, but to give you an idea, I skipped the Note 5 in favor of my Note 4 at the time because of the removable battery and no SD card. The Note 7 however, was new enough to get me over to the other side and give the "no removable battery" a go (one of the added reasons was also the 256 GB SD card lol).
Right now, my personal options for a new phone are Pixel, V20, S7 Edge or back to my old Note 4 for the time being. And in all honesty, unless I like how the S7 Edge feels within a cover, I'll likely end up with my Note 4 again. I need the space an SD slot can provide me, and well, I'm still kind of hooked to the idea of being able to remove a battery and put a new one in
svache said:
I think it depends who you ask, and of course what you want to use it for. It isn't a bad device, but to give you an idea, I skipped the Note 5 in favor of my Note 4 at the time because of the removable battery and no SD card. The Note 7 however, was new enough to get me over to the other side and give the "no removable battery" a go (one of the added reasons was also the 256 GB SD card lol).
Right now, my personal options for a new phone are Pixel, V20, S7 Edge or back to my old Note 4 for the time being. And in all honesty, unless I like how the S7 Edge feels within a cover, I'll likely end up with my Note 4 again. I need the space an SD slot can provide me, and well, I'm still kind of hooked to the idea of being able to remove a battery and put a new one in
Click to expand...
Click to collapse
Like you, I held off on the 5 because of those issues. But I'm not a huge fan of the edges/curves. There's not a case on the market that provides decent protection for it simply due to the design. To make matters worse, Zagg pulled its tempered glass protectors because they weren't staying on. Haven't found one yet that does. Functionally, it's an awful design. It's easily broken. The v20 is an option, but it's really expensive, and I just can't justify that for an LG. They don't deserve it. I've never had luck with LG devices lasting. I'm not even remotely interested in the Pixel, but my Note 4 screen has burn-in. The s7 Edge isn't awful, but I was hoping for more in terms of performance. I may just return this one and get a regular s7.
The closest thing to the note 7 is the note 5.. I'm actually using both of them till I return my note 7..lol
I got the N5 when it came out, i was hesitant about the battery and memory (reason i got the 64gb) but i have had no issues. Im glad i didn't sell it. Its in perfect condition.
Sent from my SAMSUNG-SM-N920A using Tapatalk
keithfrombm said:
The v20 is an option, but it's really expensive, and I just can't justify that for an LG. They don't deserve it. I've never had luck with LG devices lasting.
Click to expand...
Click to collapse
Hmm, I think that's a bit the thing. While I have read others saying similar things, I never had any issues with LG Prada that I had when it first came out. I loved that phone at the time.. but granted, it's also the only LG I ever owned so I don't really know for sure how the brand holds up with other models.
I bought an LG TV & Sound plate, and have owned a G2 & Tab 7.0. only the Tab 7 still works. Also, WAAAAY back in the day I had an LG Vu (in the pre-smart phone era). The $200 rebate helps lean me towards it.
keithfrombm said:
I bought an LG TV & Sound plate, and have owned a G2 & Tab 7.0. only the Tab 7 still works. Also, WAAAAY back in the day I had an LG Vu (in the pre-smart phone era). The $200 rebate helps lean me towards it.
Click to expand...
Click to collapse
There's a rebate on the V20 with ATT? If so, that may just be it for me to get pulled into it.
svache said:
There's a rebate on the V20 with ATT? If so, that may just be it for me to get pulled into it.
Click to expand...
Click to collapse
You have to trade in a paid off smartphone with a minimum value of $5. LOL I'm serious.
keithfrombm said:
You have to trade in a paid off smartphone with a minimum value of $5. LOL I'm serious.
Click to expand...
Click to collapse
Hmm... darnit, I wish I didn't destroy a bunch of old smartphones a few months ago. Unsure if there's anything left besides my trusty Note 4... not really feeling like giving that phone up (plus it will get as much if not more when I sell it second hand).. imagine something like the Note 7 debacle happens again lol
---------- Post added at 10:47 ---------- Previous post was at 10:44 ----------
Hmm just quickly checked.. still have to Galaxy S's (the first one)... guess I could get rid of those lol
---------- Post added at 10:55 ---------- Previous post was at 10:47 ----------
Hmm it seems I have a few more old phones, but they're all older than the S and unsure if they are all qualified to them as "smartphone", I even still have the LG Prada lol
Att charges 830 for the v20 and T-Mobile charges 750. Att is a rip off.
borijess said:
Att charges 830 for the v20 and T-Mobile charges 750. Att is a rip off.
Click to expand...
Click to collapse
I agree, ATT is a lot more expensive, not just phones but also with the plans. Sadly it's also the only one (together with Verizon, but I want GSM for my trips to Europe so no chance I go to them) that has decent coverage in my state. T-mobile really lacks when it comes to coverage, their customer service isn't that great either in all honesty. The price is right, I agree, if only they had decent coverage then I could live with it I guess.
This might be good for us.
http://www.sammobile.com/2016/10/23...tedly-let-customers-get-a-galaxy-s8-for-free/
borijess said:
This might be good for us.
http://www.sammobile.com/2016/10/23...tedly-let-customers-get-a-galaxy-s8-for-free/
Click to expand...
Click to collapse
What about those that just stayed with their old Note 5. This is interesting. No point in me going to a s7 when i still have a perfect N5. Hope im not screwed for not jumping to the s7
Sent from my SAMSUNG-SM-N920A using Tapatalk
mayonesa01 said:
What about those that just stayed with their old Note 5. This is interesting. No point in me going to a s7 when i still have a perfect N5. Hope im not screwed for not jumping to the s7
Click to expand...
Click to collapse
I am thinking of holding on to the note 7 shut it off and use my one plus 3 until the s8 arrives. Then I will exchange for a s7 edge.
I wanted to hold out with my N7 but when they banned them on flights I figured just switch and deal with it...I went with the s7 edge because it was the closest to the N7...I've had it a few weeks now and it's okay. does most of the things the N7 did...I am unhappy with the screen size and do wish I had the stylus...Battery life is similar..But I do feel like I have gone backwards...
I have been calling ATT cust service and my local store trying to convince them to let me get the upgrade when the N8/S8 comes out but they wont...so I'm unhappy I'm locked into this Next contract with a year old phone..
I read Samsung may be doing upgrade offers to the N8 for N7 owners so there is still hope....
This S7 edge is an okay replacement to get us thru but its not a N7....
roninep said:
I wanted to hold out with my N7 but when they banned them on flights I figured just switch and deal with it...I went with the s7 edge because it was the closest to the N7...I've had it a few weeks now and it's okay. does most of the things the N7 did...I am unhappy with the screen size and do wish I had the stylus...Battery life is similar..But I do feel like I have gone backwards...
I have been calling ATT cust service and my local store trying to convince them to let me get the upgrade when the N8/S8 comes out but they wont...so I'm unhappy I'm locked into this Next contract with a year old phone..
I read Samsung may be doing upgrade offers to the N8 for N7 owners so there is still hope....
This S7 edge is an okay replacement to get us thru but its not a N7....
Click to expand...
Click to collapse
You're not necessarily locked into it though.. if you have the Next 12, and if you still have several months to go until the 12 months, you could pay forward to get the upgrade. The rules are pretty much saying that it needs to be paid for 12 months, not that you cannot upgrade for 12 months. Meaning, you pay a few months extra (let's say it comes out in august, you would have to pay 2-3 months extra probably). It isn't a favorable option since the phone you're essentially renting from them becomes more expensive to rent, but I have had it confirmed by an ATT rep that this is indeed possible to do.
svache said:
You're not necessarily locked into it though.. if you have the Next 12, and if you still have several months to go until the 12 months, you could pay forward to get the upgrade. The rules are pretty much saying that it needs to be paid for 12 months, not that you cannot upgrade for 12 months. Meaning, you pay a few months extra (let's say it comes out in august, you would have to pay 2-3 months extra probably). It isn't a favorable option since the phone you're essentially renting from them becomes more expensive to rent, but I have had it confirmed by an ATT rep that this is indeed possible to do.
Click to expand...
Click to collapse
I'm on the Next 30....I'll call ATT tomorrow and see if I can switch to the 12...ur right it's a better option altho i guess a little more expensive...

Is the 2nd Recall Official?

So there have been announcement from Samsung related to stopping the production of the Note 7, but I have not seen anything official calling for a recall.
Has the CPSC launched an official recall?
Has Samsung said anything more than that we should stop using the device and return it if we can?
I am holding out for the official recall, as of right now Samsung is not even offering a bill credit for returning the device. The first go around they offered $25. I went to AT&T yesterday and they said they would take the device back, but there would not be another bill credit.
Just curious if there has been an official recall or process for receiving a refund for the device. I figured we could also use this thread as a place to track the options once the recall is made official.
Not official but att and as far as I know all other carriers take it back no questions asked.
They added original and replacement devices to the http://www.samsung.com/us/note7recall/ so I would assume both returns will prompt a 25 credit by the carrier or third party gift card.
blazerboy567 said:
They added original and replacement devices to the http://www.samsung.com/us/note7recall/ so I would assume both returns will prompt a 25 credit by the carrier or third party gift card.
Click to expand...
Click to collapse
from what ATT told me.... that to get the 25 credit, i had to chose another samsung phone to replace my note 7 I had returned, and also I had to eat the 20.00 upgrade fee too, ATT would`t refund that, only the first Next payment I had paid.
From ATT website:
Customers with a recalled Galaxy Note7 may select a Galaxy S7, Galaxy S7 edge, or Galaxy S7 active or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device within 1-2 bill cycles.
2003vstrom said:
from what ATT told me.... that to get the 25 credit, i had to chose another samsung phone to replace my note 7 I had returned, and also I had to eat the 20.00 upgrade fee too, ATT would`t refund that, only the first Next payment I had paid.
Click to expand...
Click to collapse
Depends on who you get to talk to at AT&T. I got the $20 access charge waived from att for my replacement. This time I'm returning it and using my wife's iPhone 6+ until I get the iPhone 7+ 256gb I ordered. I think it's time for an OS change. I have never used an iPhone before so this will be fun.
blazerboy567 said:
Depends on who you get to talk to at AT&T. I got the $20 access charge waived from att for my replacement. This time I'm returning it and using my wife's iPhone 6+ until I get the iPhone 7+ 256gb I ordered. I think it's time for an OS change. I have never used an iPhone before so this will be fun.
Click to expand...
Click to collapse
yeah I thought about change to Iphone 7+, I got one for my wife for wedding anniversary present, and I played with the zoom camera takes really nice pics, but she has had some issues with hers, and it might have to get a replacement, sometimes when try to wake it up with the home button, it sometimes it takes few tries to get it to wake up, and taking pics the camera will just close with out touching anything, and she has had it lock up few times and just sit there and is not responsive at all, shes not power user, so who know`s, and when it happens........ she said i should have just keep my iphone 6+:silly:
I'm going to miss you guys D:
I want to hold out but can't help but worry about when or where it will burst into flames…. It's stressful I tell ya.. Lol. I don't want an s7 edge had it the first recall and didn't like it only one that even close is the. LG V20 but doesn't come out till the 24th or so…… so I'm just at a loss on what to do.
Sent From My Galaxy Note 7
Seeing as there isn't anything out that I feel compares to the Note7 I bought a used nexus6. Had one before and liked being able to root and rom it to make it the way I want. It will work till something else comes out.
Sent from my SAMSUNG-SM-N930A using Tapatalk
yeah I`m think about getting OP3 again, I had one right before I bought the Note7 and really liked it so that`s probably were I`ll go back too. when ever OP get them back in stock.
I think im just going to keep using my N5. If rumors are true the S8 should be good (if it doesn't explode lol) and they are going to bump up the release date to Feb next year. Ill tell you this much though, its going to have to be amazing and Samsung better offer a deal to those of us that had to deal with this n7 fiasco.
If not this is the last Samsung ill use/buy
Sent from my SAMSUNG-SM-N920A using Tapatalk
Gave mine up to Att today. Back on my OP3. I actually liked the note 7 too. Usually a nexus guy.
I actually haven't received a text from ATT about returning my note 7 like I did the first time.
Sent From My Galaxy Note 7
sharkattack99 said:
I actually haven't received a text from ATT about returning my note 7 like I did the first time.
Sent From My Galaxy Note 7
Click to expand...
Click to collapse
AT&T Free Msg: Samsung and the Consumer Product Safety Commission strongly recommend that you power off and stop using your recalled or recently exchanged Samsung Galaxy Note7 immediately due to fire safety issues that have been reported. Please return your Note7 and accessories to the place you purchased for an exchange. For more details go to att.com/note7
That's what I got today
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
I just got mine too.
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Haven't seen it yet, but I'm sure it'll follow sometime today

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