Database Users

Restart/Boot Issue Help

Hello all,
I have checked around and have tried some suggestions on the forums, but here's my story in detail.
I bought this focus from an ebay store. Was told aside from physical damage it worked as expected.
I got the device, and plugged it in to charge, after which it turned on no big issue.
Tried setting it up and turned on wifi (no sim or microsd in the phone since I got it). And it first crashed around setting up wifi, but I thought it was because I hadn't given the battery enough time to charge. Left it over night.
What happens is this, when the phone soft-resets (through updating via Zune for eg) it goes into a weird boot loop, going to the samsung logo then off and on again. I've seen the problem before and suggestions and no follow up anywhere to what may have worked.
I tried the suggestion of putting back what would have been the original ROM but still, the same issue.
It happens during updates and anything that would need a soft reset. The phone at times also crashes and restarts itself when using the camera or maps. HOWEVER, when it crashes here, it reboots no problem. And depending on the length of time it's been on or left alone, when I try an update, seems o be a 10% chance the first reboot (the one to download the update to the device) seems to go through, but the next to finalize never does.
I am starting a new topic mainly cuz of the lack of final resolutions and also because my problem extends to these weird crashes in the maps and camera apps (maybe something to do with enabling location?) to see if anyone has any advice.
I have tried the rev1.3 US rom, I have wiped the phone, and such. I would love some help as the seller seems adamant the phone was perfectly fine before sending it off, and while i've escalated it to ebay, I'm still waiting around.
EDIT: Should note also, the phone is easily picked up on Zune, but not Kies. Not sure if that means anything.

I would suggest returning the phone, I'm not aware of any resolution for these issues.

*sigh*, Was hoping there was something I missed in the search. Guy doesn't want to take it back, raising the issue to ebay. Thanks.

[Q] Stuck in bootloop even after battery change

Hi,
I am new to this forum and do not know much of the technical terms. So here is my problem as best as I could say...
I have a unlocked Samsung S4 purchased last Sept (Philippines/SE Asia version, I think). The phone worked fine until the latest upgrade to Kitkat 3 weeks ago.
A week after the upgrade, the phone started rebooting itself. After checking this forum, it looked like a battery problem. On checking, it did have a swollen battery. At the same time, the S4 stopped working as a phone - meaning I could browse, use apps, but could not make calls.
First changed the battery with an original from Samsung, hoping everything would sort out. Unfortunately, it did not. The phone still kept restarting and the network signal showed as not available. So I went to my provider and got a new SIM card and changed it.
Unfortunately, that has also not solved my problem.
Now, my phone keeps rebooting itself. If I connect it to the charger, then the phone starts successfully. At times, it behaves well, but suddenly/randomly, if I touch an app (any app, no pattern) it will reboot again. Once it starts rebooting, it keeps doing that in the screen which has the samsung music comes - it would turn off again and keep restarting until that screen reaches again. Only if I connect to the charger would it start. Again, there is signal at times and there is no signal most of the times. My area has good network signal, so that should not be the problem.
I tried clearing the cache and clear all data/apps, but still no luck. Also, my battery still has / holds charge - so that is not the problem.
Could somebody please help me!!! Please let me know if you need any other details regarding this.
TIA.
Baseband version: I9505XXUFNBE

1. Sig & log in Sammobile.com
2. Download ur firmware: HERE
3. Unzip it
4. Phone in DOWNLOAD MODE
5. Flash the firmware through ODIN like the pic attached

It has nothing to do with your battery...but yes a swollen battery can be dangerous. Follow the steps told by @Joku1981 and don't upgrade to kitkat. Wait for a stable release from samsung.

Hi,
I have already upgraded to kitkat, so cannot downgrade now.. . I had the request to upgrade to kitkat by the phone (Samsung).
As mentioned by Joku1981, I downloaded the Philippines firmware and did as mentioned. However, the phone was still randomly shutting down on opening some apps (esp Gallery, Playstore, Chrome) and failed to reboot.
I also tried to download the pit file and flash it again as mentioned in http://forum.xda-developers.com/showthread.php?t=2265477. Still no lock.
I tried with UK's version of firmware, still same problem.
The phone can be restarted only if connected to the usb cable.
The "No Signal" issue seems to have been solved, but the rebooting randomly seems to be a real pain now.
After my latest flash, while i was in the third screen setting up the phone for language/accessibility --> "wi-fi setup" --> "Accept Samsung t&c's", the phone shut down again...
Is there any counter to identify the number of times the phone is flashed? Would it cause any problem?
Thanks

Also No Service now!
Also noticed that after the last 2 restarts, the network signal shows full strength. However the default lock screen shows "No Service" (see picture). When I try to call when the phoneis in this status, the phone gets stuck in the dial screen and has to be rebooted...

akpreets said:
Also noticed that after the last 2 restarts, the network signal shows full strength. However the default lock screen shows "No Service" (see picture). When I try to call when the phoneis in this status, the phone gets stuck in the dial screen and has to be rebooted...
Click to expand...
Click to collapse
Though you flashed, do a factory reset one more time to be on the safe side - make sure the phone is 100% charged, and given your case do NOT touch the phone until the reset has completed.
One more thing to try - from experience some batteries are bigger than others and you said your previous one became swollen. This may cause the power pins to become too compressed causing the new battery to lose contact. This manifests on the phone as rebooting at the slightest of movement/flexing, try this:
1. Remove the battery
2. GENTLY pull out slightly the power pins on the phone - don't pull too hard.
3. Put the battery back, put a piece of cardboard or something at the bottom of the battery to make sure there's good contact
Let us know of the results

Nothing seemed to work but only got worse. The phone could not stay on even for a few hours. Finally gave it to the Samsung Service centre yesterday. They sad it might take upto 3 weeks if there was a motherboard change needed.
Fingers crossed...:crying:

[Q] Singapore Note 4 keeps freezing and restarting

My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?

Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.

DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
Click to expand...
Click to collapse
After I did a factory reset. I didn't install Facebook Group

UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?

bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
Click to expand...
Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?

DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
Click to expand...
Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.

UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..

Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.

My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.

I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.

It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.

Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????

help! black screen instead of lock screen - nothing works

hi all,
since a day i have an extremely annoying issue with the note3 (sm-9005)
first, when it boots - it takes ca.10 minutes. stuck on the samsung animated logo.
then the black screen appears with the status bar (which i can drag down). normally i should have a lock screen appearing. but it just remains black. and in the status bar i have a message " you can now safely remove sd card" and "tap to enter knox". nothing happens when tapping those two...
can i play back an update from the SD card so that FW renews and i don't have to so factory reset and reinstall everything?
(ps. when connecting phone to a pc it shows no disks inside the phone so that if it still was locked...)
thanks in advance!

What do you mean by an update ???

JJEgan said:
What do you mean by an update ???
Click to expand...
Click to collapse
well same thing as one would do using kies, only somehow without kies. i saw in the recover boot an option "apply update from external storage" and was wondering what file could i use for that?
i have SWC region on my device...

Answer is no via above.
Firmware update is via Kies or Odin .
Alternative is custom rom via custom recovery .
Sent from my SM-N920C using XDA-Developers mobile app

UPD: after some searching i was able to unlock the device through samsung's findmomybile. however, half of the apps are missing, most of the ones which are not missing do not work, etc...
i guess not much left but factory reset. hopefully these are not corrupt internal storage problems.

spad said:
UPD: after some searching i was able to unlock the device through samsung's findmomybile. however, half of the apps are missing, most of the ones which are not missing do not work, etc...
i guess not much left but factory reset. hopefully these are not corrupt internal storage problems.
Click to expand...
Click to collapse
Did anyone come up with a solution to this other than findmymobile? I have had the same problem with my Note 3, e.g. taking 5-10 mins to load up from power off, the dreaded black screen with the power / wifi / etc icons shown on the top. My Note 3 was password protected as well, meaning I can't get into it even with Kies. I have the latest stock firmware installed.
I hadn't installed any apps to my phone before it died, however I do recall a security update being installed earlier in the day (this looked like an official Android one).
Any ideas? I went along to a Samsung Service Centre for help and they had told me that they had seen at least 5 cases of this on a Note 3 over the last two days.

Security update ??
Sent from my SM-N920C using XDA-Developers mobile app

same problem
hi,
I have the same problem. how did your problem solved?
jake2097 said:
Did anyone come up with a solution to this other than findmymobile? I have had the same problem with my Note 3, e.g. taking 5-10 mins to load up from power off, the dreaded black screen with the power / wifi / etc icons shown on the top. My Note 3 was password protected as well, meaning I can't get into it even with Kies. I have the latest stock firmware installed.
I hadn't installed any apps to my phone before it died, however I do recall a security update being installed earlier in the day (this looked like an official Android one).
Any ideas? I went along to a Samsung Service Centre for help and they had told me that they had seen at least 5 cases of this on a Note 3 over the last two days.
Click to expand...
Click to collapse

Solved !!!!!!!!!
sade9gh said:
hi,
I have the same problem. how did your problem solved?
Click to expand...
Click to collapse
I did not receive any response from anyone from anywhere. So I tried on myself and started manipulating every corner. I tried bluetooth and I could backup my contacts. It was the first victory.
I restarted into safemode by holding down the Down Volume for about 10 minutes! I wanted to try calling via pc via bluetooth. Just as a blind try. Meanwhile I saw a Knox notofication I had seen before so I just clicked carelessly. Vow!! The Knox Lock Screen was there blinking behind some error messages. I tried my lock pattern but nothing happended. I tried more and more, I was thinking this may corrupt the LCD! because it was blinking and went on off rapidly.
I saw that a counter is reducing. 20 attempts left.. 19 attempt... I worked hard till 4 or 3 then some message popup saying knox may be uninstalled. I said who cares? and went on. finally knox was uninstalled. I continued manipulating other available corners of the Note 3 and after a while I restarted and vow!! It was like back to life!
I came here writing for those who are out there seeking every corner of the web for a liitle bit of information.
I backed up my stuff and did a factory reset. It seems fine now.
I suggest manipulating every possible sequence of events. It will pop up some error and then the answer may rise!
best wishes

in my case i unlocked it with findmymobile, backed up stuff to SD card and did factory reset without much further thinking.
phone works fine until today

Galaxy S5 Reboot loop

Hi all,
My galaxy s5 is stuck in a reboot loop. It started doing this today around 12:18pm and I can't get it to stay on long enough to back up my data. I took it to AT&T and they basically did nothing but tried a different battery and booted into safe mode. Neither of those options worked. I took it to best buy and the tech installed the latest updated and flashed the ROM (I believe). Still didnt work. She believed the issue was with the battery but didnt have any new ones there to test so I went to batteries plus and tested a brand new battery, still is rebooting. I am home now and just wiped the cache in recovery mode, still not working. Is there anyway at all I can get this phone to turn on long enough to backup my data? Any other commands I can try to clear whatever is causing this? I was not using my phone when this happened. It died at 15% which I didnt make too big a deal of because I know the battery has been weakening, but when I charged it up for a bit then turned it on, this problem started. When I turned it on, I had a text message coming through and then it restarted. As I was able to get it on for a bit that same text kept coming in over and over again so I thought maybe something with the messaging app and I disabled that all together but the problem remains. I hope someone can help me out here. Thank you.

SOLVED: Samsung Galaxy S5 Reboot Loop
I figured out a workaround and I take full credit because this creative solution was no where to be found on the internet nor did AT&T, Samsung or Best Buy offer any other alternatives aside from wiping the device. This is what I did:
I booted back into Recovery mode and looked through the logs for any indication of what was happening. My assumption was that it was a driver error and so scrolling through the logs I saw an error that said something like fail psy battery. I immediately think maybe its the drivers for power so I thought I'd see how it would respond if I put it in Ultra Power save mode. Thankfully the phone stayed on just long enough for me to put it ultra power save which did work. The phone stopped the reboot cycle it was stuck in but I still was not able to back anything up since the Ultra power save disabled the USB drivers and port. I let it charge up overnight in ultra power save and said I would try regular power save mode in the morning to see if that would also work but this time allow me mass storage access. Well, that worked! I put it in power save and I am backing everything up now as I type. I've got all my pics and now just letting samsung switch do its thing to perform full backup. YAY! I WIN! Hopefully this helps someone else that may have this problem and have tried everything else that is recommended for solving this issue.
-Natasha
Chicago, South side born and raised

Don't really get it, what cause the boot loop in the first place? And you are flashing back to which rom?

I don't know what caused. I wasn't using the phone when it started. I hadn't downloaded any new apps and I wasn't messing around with the OS or system files. The phone battery died at 15%. I plugged in the charger and disconnected when it was at about 28%. I powered the phone on and there were a number of text messages coming through from my friend I was going to lunch with. I opened that message and noticed the text was duplicating itself then it rebooted. Each time I powered it up and got in for a bit that same text was coming through or trying to over and over again. So, I don't know what caused it but I have all of my data backed up and I am going to wipe it now.
Also, the Best Buy tech flashed the ROM so I am not sure which version or anything like that.
Aimara said:
Don't really get it, what cause the boot loop in the first place? And you are flashing back to which rom?
Click to expand...
Click to collapse

samsungGs5 said:
I don't know what caused. I wasn't using the phone when it started. I hadn't downloaded any new apps and I wasn't messing around with the OS or system files. The phone battery died at 15%. I plugged in the charger and disconnected when it was at about 28%. I powered the phone on and there were a number of text messages coming through from my friend I was going to lunch with. I opened that message and noticed the text was duplicating itself then it rebooted. Each time I powered it up and got in for a bit that same text was coming through or trying to over and over again. So, I don't know what caused it but I have all of my data backed up and I am going to wipe it now.
Also, the Best Buy tech flashed the ROM so I am not sure which version or anything like that.
Click to expand...
Click to collapse
which os phone on ? lop or MM ?