Back has scratch or crack from just pocket. - AT&T Note 7 Questions & Answers

I read about the whole no mrtal in pocket as it can damage your phone. But my pockets are empty and notice on the back on the ce016 number there a scratch or hairline crack. I'm always super careful with my phones. And usually get a otterbox case. However since there isnt a case for it yet, referring to defender series i been rocking it solo. If i were to put my nail on the area and rub run it over I can feel it. Anyone else had this issue? If i were to guess maybe half a inch kind of curve.
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pjcanales said:
I read about the whole no mrtal in pocket as it can damage your phone. But my pockets are empty and notice on the back on the ce016 number there a scratch or hairline crack. I'm always super careful with my phones. And usually get a otterbox case. However since there isnt a case for it yet, referring to defender series i been rocking it solo. If i were to put my nail on the area and rub run it over I can feel it. Anyone else had this issue? If i were to guess maybe half a inch kind of curve.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
Click to expand...
Click to collapse
Good news is that you'll be getting a new one soon. I would buy a clear protector for the back (and front maybe).
I set my phone face down on a table and now there is a tiny scratch near the front camera. Nothing major, but noticeable. I already ordered a dront and rear clear protector combo for when I do the recall exchange.
Sent from my SAMSUNG-SM-N930A using Tapatalk

pjcanales said:
I read about the whole no mrtal in pocket as it can damage your phone. But my pockets are empty and notice on the back on the ce016 number there a scratch or hairline crack. I'm always super careful with my phones. And usually get a otterbox case. However since there isnt a case for it yet, referring to defender series i been rocking it solo. If i were to put my nail on the area and rub run it over I can feel it. Anyone else had this issue? If i were to guess maybe half a inch kind of curve.
Click to expand...
Click to collapse
OtterBox defender is available now!

always remember pockets are never empty. always some kinda grit in there.
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Whoever orders one first vsn thry let me know how it fits and feel in the case.
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Mine fell out of my pocket sitting on a chair from a foot and it's now cracked. My note 4 would of and definitely has survived this kind of fall. I took it out of the case since we are getting new phones, just to carry it without a case for awhile. The new one will def be in a case 24/7. It shouldn't of cracked so easily.
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bh87771 said:
Mine fell out of my pocket sitting on a chair from a foot and it's now cracked. My note 4 would of and definitely has survived this kind of fall. I took it out of the case since we are getting new phones, just to carry it without a case for awhile. The new one will def be in a case 24/7. It shouldn't of cracked so easily.
Click to expand...
Click to collapse
My day old Note5 fell from 2 feet and landed half on grass, half on the patio. The top back corner hit the patio. It spider webbed the top 1/3 of the phone. The Note 4 was plastic. Any glass phone is going to be fragile. The good news was Samsung replaced the back for $75 including shipping out of warranty.

Related

Already got scratches on metal frame surrounding back camera

Ok, so I've had the Note for only a week and just today I noticed three scratches on the metal frame around the back camera lens. I've really babied this phone and only kept it in my pant pockets. It seems that its really easy to scratch it. Anyone else notice this?
Sent from my GT-N7000 using xda premium
You know, they do make protective cases for cell phones nowadays.
roperband said:
You know, they do make protective cases for cell phones nowadays.
Click to expand...
Click to collapse
Indeed, and I'm waiting for mines, which should be coming in this week. But even a case is not gonna protect the camera or the metal frame, but I guess it will lower their height a little bit due to the higher case.
Sent from my GT-N7000 using xda premium
I cant decide if i will put my Note in a case. Ive always been an Otterbox Commuter fan... But this device feels good without.
Oh... No scratches here, yet.
Sent from my GT-N7000 using XDA App
CGI_Ram said:
I cant decide if i will put my Note in a case. Ive always been an Otterbox Commuter fan... But this device feels good without.
Oh... No scratches here, yet.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
I just ordered this:
http://www.amazon.com/Skinomi-TechS...KZ1G/ref=sr_1_2?ie=UTF8&qid=1322451048&sr=8-2
Hopefully it will be enough to alleviate my fears on setting the device down and getting it scratched(as well as when its in my jacket pocket with who know what else)
The DAY I bought my Galaxy Note it was put inside a protective pouch...
Been 2 weeks and looks like it was just unboxed...
I had the Galaxy S for one year before upgrading to the note. I carried it without screen or body protection on many pants pockets, backpack pockets, carried it to the beach, mountains...
After purchasing the Galaxy Note I gave it to a friend, and after a good cleaning, it looks as new. The screen is absolutely untouched. It only has a scratch on a corner of the metal on the border after a fall on concrete.
I don't know if the Note can endure this, for the moment I'll be very careful with it.
I just felt this is exaclty what is going to happen the moment I unboxed the phone. My solution was putting an old (but good quality - Vikuiti) screen protector so it covers the lens and surrounding plastic and carefully cutting around it with a hooked scalpel. Works perfectly.
As Cat Stevens said: "The first cut is the deepest'
It's just a phone.
Bear in mind how lucky you are that this is even an issue in your life.
Just a reality check.
I just expect that frame is gonna get scratched. Is what it is.

Share your broken screen stories

Supposedly this is the toughest top tier phone out there right now.
I want to hear about your stories of actually damaging the phone. Haven't seen many yet, but they have to be out there. Broken screen, broken chassis, any type of permanent damage - except for screen scratches. Rock, concrete, sand - these will scratch any and all screen out there, so no need to share those!
new one comes tomorrow on the bright side
volunteer firefighter here and was about to leave my firehouse after a call when the phone slipped out of my hand and fell hitting bottom first...landed with screen up and I didn't even have to pick it up before I realized she didn't make it. the actual glass didn't break at all but underneath there's a bunch of cracks to the screen and only the top half of the screen works now
My situation doesn't quite qualify, but after just a few days I pulled the phone out of my pocket to realize it had a hairline scratch going across the middle of the screen. I'm sure it was a bit of sand or something (I don't keep anything else in that pocket), but I haven't had a screen scratch on any of the recent generations of gorilla glass so I was surprised to see it.
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
goducks3620 said:
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
Click to expand...
Click to collapse
I don't think that's available for the Verizon Moto X. You have to do weird stuff with Asurion instead, at which point, I don't believe your replacement can be a custom Motomaker device.
No broken screen but I have dropped it 3 times onto concrete and gravel. The time it fell onto gravel I forgot I had it on my lap and it fell face down while getting out my truck. These drops have resulted in two nicks on the plastic surrounding the screen and a faint mark on the glass. Overall, I'm pretty satisfied with the durability of the X.
I had dropped it three times, all of them front facing the floor. Two on the street and one on a marble floor.
One of them it fell with the corner right onto my toe, and it slided front facing the kitchen floor. I've had a dislocation in that toe. The phone is good though.
I dropped mine from the top of a ten foot ladder bottom of phone hit and glass is cracked but still works overall 8/10 sad for breaking my awesome phone
Sent from my XT1058 using Tapatalk
Dropped mine from 3ft onto the deck of a boat and it broke :/
Sent from my XT1060 using Tapatalk
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
Tripped over the cord to a ceramic heater with phone in hand. Result is a small ding next to the sim card slot. Could have been so much worse
kj2112 said:
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
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Click to collapse
Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
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Legacystar said:
Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
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Click to collapse
Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
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kj2112 said:
Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
Sent from my XT1058 using Tapatalk
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Click to collapse
Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
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I keep my phone in my pocket and cases thicken it too much for my liking--size was one reason I picked the X over the N5. this is the first screen I've broken too. Just bad luck and carelessness this time. I will say that this is heavier than my last phone which means more force upon impact unfortunately.
Legacystar said:
Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
Sent from my XT1060 using Tapatalk
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Click to collapse
You are arguing tho... And insulting cause someone disagrees.
I don't need an old phone.... or a pretty phone. I need a good phone. That's got very good protection.
Yes..... That's just me. I dropped it 12 feet onto concrete just yesterday. More than likely if it was in any other case or no case.... I'd be typing this from my s2.
Sent from my XT1058 using Tapatalk
I dropped my phone edge first on ceramic floor from a height of 6 feet, no broken screen no scratches. I'm very impressed with it.
Sent from my XT1058 using xda app-developers app
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
Dropped my DInc at lake Havasu cracked the screen then I got glass splinters when trying to use it haha. 2 days after I tool my screen protector off
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emailrob said:
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
Click to expand...
Click to collapse
I tried that and had a dislocation in my toe.

The Damage Thread. Have you defiled your phone's appearance yet?

So I just woke up to a knick on the side of my phone this morning. Nothing major by any stretch but nevertheless if your like me it bothers you to death and you can't stop looking at it. So I'm wondering if anyone else out there has make a mark on their baby yet. (Side note: the fake metal sides are cheap af. I tested it by lightly tapping my cast, I broke my wrist, and it left a Mark that won't come off. Come on LG even my samsung plastic held up better.)
i got a small crack near the mic opening on the bottom..doesnt bother me that much..hoping to exchange it when the nexus x comes out..if it is better
Dropped from a foot and the screen cracked and doesnt work. Saying that i have insurance so i got a new one
hello00 said:
i got a small crack near the mic opening on the bottom..doesnt bother me that much..hoping to exchange it when the nexus x comes out..if it is better
Click to expand...
Click to collapse
Yea I'm excited to see what it offers unfortunately I'm on Big Red, not by choice, just no other carriers have coverage beyond 2g in my area.
jcurran.jc said:
Dropped from a foot and the screen cracked and doesnt work. Saying that i have insurance so i got a new one
Click to expand...
Click to collapse
Well that's a plus. I'm sure that deposit sucked but at least you got spiffy new looking phone.
jcurran.jc said:
Dropped from a foot and the screen cracked and doesnt work. Saying that i have insurance so i got a new one
Click to expand...
Click to collapse
I dropped mine from about 2.5 feet and it put one long crack through the screen and nothing to one side of it worked. $156 LCD/digitizer replacement through LG. I feel your pain.
Edit: I forgot to mention this happened with the Spigen Slim Armor case on.
Sent from my LG-D850 using XDA Free mobile app
Haha, the other day I was driving a fork lift truck at work like I usually do and I guess I was going to fast when I hit a bump and my phone flew to where my feet was and then to the ground face down. Luckily the only damage done was a tiny nick to the screen that you can't even tell it's there unless I point it out. It was bugging me to death the first few hours but now I barely notice it. Can't be seen with screen on either. I was rather disappointed to. I have a phone cover on it and it shouldn't of gotten scratched but oh well. It could of been worse.
I have some hits on the frame around the screen, 2 scratches on back cover and 2 more barely noticable on the screen. That's it.
The world played out in slow motion the first time I dropped my phone. At this point though there are a few very minor scratches along the edge of the phone around the screen.
hairline crack across the bottom microphone. NEVER dropped it. Do you guys confirm this is a more widespread issue?
yeah I've got tiny scratches on the back... barely visible
but the bizarre thing is that I'm pretty friendly with how I use the phone...I never dropped it yet.. using a thin back case..
weird...I think LG should work better on durability...
Even though the back of the G3 looks and feels great
Sent from my LG-D855 using XDA Free mobile app
yousifamir said:
yeah I've got tiny scratches on the back... barely visible
but the bizarre thing is that I'm pretty friendly with how I use the phone...I never dropped it yet.. using a thin back case..
weird...I think LG should work better on durability...
Even though the back of the G3 looks and feels great
Sent from my LG-D855 using XDA Free mobile app
Click to expand...
Click to collapse
Same thing. Dropped it once while drunk but even before that I had these weird little scratches on the back. No clue where they are from.
Hairline crack at IR port. Will try and get a free replacement in a couple of weeks using warranty
Had my phone bare naked for few weeks and dropped if few times, had in my pocket with keys and change. No scratches or anything anywhere. I don't even think I'll be getting a screen protector since this baby is one tough son of a female dog.
Sent from my LG-D852 using Tapatalk
AllstarE4 said:
I dropped mine from about 2.5 feet and it put one long crack through the screen and nothing to one side of it worked. $156 LCD/digitizer replacement through LG. I feel your pain.
Edit: I forgot to mention this happened with the Spigen Slim Armor case on.
Sent from my LG-D850 using XDA Free mobile app
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Click to collapse
Wow... With SPIGEN on dude? I always thought that those cases were awesome.
It must have landed on a corner.
I just got the same case today. I could see it not providing much protection if it lands on the ground on the corners. The top and back are just rubber.
I love the case though. Not sure how much protection it offers from drops.
Sent from my LG-D851 using XDA Free mobile app
yousifamir said:
yeah I've got tiny scratches on the back... barely visible
but the bizarre thing is that I'm pretty friendly with how I use the phone...I never dropped it yet.. using a thin back case..
weird...I think LG should work better on durability...
Even though the back of the G3 looks and feels great
Sent from my LG-D855 using XDA Free mobile app
Click to expand...
Click to collapse
You probably got dirt grains in between the case and phone.
tntgdh said:
Wow... With SPIGEN on dude? I always thought that those cases were awesome.
Click to expand...
Click to collapse
So did I. The case is nice and doesn't add bulk. It would probably offer more protection if it were a little softer rubber.
Richieboy67 said:
It must have landed on a corner.
Sent from my LG-D851 using XDA Free mobile app
Click to expand...
Click to collapse
Yep, right on the corner. Funny how Spigen advertises "Absolute Drop Protection" and "Air cushion corners". Lol
Sent from my LG-D850 using XDA Free mobile app
Jesus, i bought one of those but I hasn't arrived so far. I using a regular tpu case
It's still a great case and I think it provides decent protection unless dropped in a certain way.
The case looks beautiful and I love the way the camera is separated from the volume.
I'm happy with it so far and still much better than bare bones.
Sent from my LG-D851 using XDA Free mobile app
I ran an apple background for a little while. That's all the defiling so far.

Dropped it yet?

Like a lot of people I'm suddenly debating an edge but I'm worried about losing a rim of aluminum or plastic around the screen. I don't do cases and do drop my phone on concrete around twice a year but have never broken anything, am I right in guessing that edge screens lose a lot of durability without a case?
Dropped mine twice, both times onto my Kitchen floor (stone). Not even a scratch, much to my surprise.
Haven't found a case I like yet, and I'm insured, but will eventually get a flip cover I think.
drop it in the toliet 2 times on wooden floor, looks the same as before when i buy it.
That's sweet to hear, thanks!
Dropped my on kitchen floor yesterday thankfully not a mark on it !!
I've had mine for over 2 months, and it's in mint condition. You learn early on that the thing is a bit of a tank, but still manages to be well-manufactured with a premium feel. I've had a few drops thag were hard to look at, but a spray-adhesive screen protector and a flimsy TPU case bought online have protected the phone from any cracks or scratches.
i watched a drop test on youtube of this phone a while back vs an iphone, and although ymmv compared to the video, it did seem like the S6 was pretty tough, it took dropping the phone from around 10feet high before the glass smashed on back or front! I was very impressed.
I want to also highlight how I've gone without a case for the few months I've had this phone, and there isn't one scratch to be seen! Yes it is a fingerprint magnet, but I seriously thought that the back of the phone would look awful pretty quickly, but it's just pristine!
Dropped mine again in the kitchen again no damage thankfully.
Sent from my SM-G928F using XDA-Developers mobile app
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
rm83855 said:
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
Click to expand...
Click to collapse
May be buy a case.
Sent from my SM-G928P using Tapatalk
DBZo07 said:
May be buy a case.
Sent from my SM-G928P using Tapatalk
Click to expand...
Click to collapse
Without a good case; this thing is so painful to hands, i mean sharp rear lines. After a long surfing on the hand, it is giving cramp. [emoji51]
And sending an another post. Why?
Because I can..
Yes I dropped mine onto a beer can on the floor which still had some beer in it, this made sure the can did not move. The result of the 3ft fall? the pixels at the impact point are completely knackered, so will need to claim on the insurance when it comes to selling it for the Note 6, as I imagine the phone is probably a write off as it is the screen as well as the glass. Not sure I think much of this Gorilla Glass!
I owned the xperia z and z3 and never managed to crack these once. On the three occasions I dropped my s6e+ it resulted in damage. Why buy an expensive beautiful glass phone to put it in a plastic case?
yep yesterday camera len broken. looks like a right pain to do and looks like camera its self looks damaged too.
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Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
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sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
Sent from my PH-1 using Tapatalk
I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.
Same problem here ,another thing to be disappointed besides the Camera.
Same here
I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
Click to expand...
Click to collapse
Interesting. Have you complained to customer support about scratches? I wonder what their take is.
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NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
Click to expand...
Click to collapse
I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?
Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.
I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.
The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.
Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.
I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk
Had mine for over six weeks, and no scratches here.
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
Click to expand...
Click to collapse
Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app
I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?
I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.

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