I don't know if this I common knowledge or not (sorry if it is), but I just spoke with a Tmo rep (so take this info with a grain of salt), and she stated Samsung gave them a timeframe in which they would start selling the Note 7s again. She stated the memo said they would receive new shipments in 1-3 weeks. Just thought I'd let everyone know since I'm sure, like me, there are members here waiting for the re-release.
Grain of salt?? This entire Samsung episode and the process of returning my N7 has made me very salty. I got grains for days.
I was told by a rep last week that by this Friday they would have them in stock.
listening to reps of any carriers is useless, i called in more then few they all tell me different ****tnanagens. BUT, i did got some answer from Samsung USA help hotline manager and say that they are dealing with the some kind of gov. approval or something. 2-3 weeks. and that was last week already. maybe beginning of the last week of the month i assuming.
AKW said:
I don't know if this I common knowledge or not (sorry if it is), but I just spoke with a Tmo rep (so take this info with a grain of salt), and she stated Samsung gave them a timeframe in which they would start selling the Note 7s again. She stated the memo said they would receive new shipments in 1-3 weeks. Just thought I'd let everyone know since I'm sure, like me, there are members here waiting for the re-release.
Click to expand...
Click to collapse
I thought us current owners were supposed to get them before they go on sale to everyone else! I'll be pretty mad if they're out of stock because they sold them all while here I am waiting!
stlbluesfan said:
I thought us current owners were supposed to get them before they go on sale to everyone else! I'll be pretty mad if they're out of stock because they sold them all while here I am waiting!
Click to expand...
Click to collapse
You're correct. Samsung has indicated that existing owners get priority replacement before sales of new devices.
As long as you understand that "selling in 1-3 weeks" means to those who have never owned the device. Replacements for those with the device should be MUCH sooner.
Funny, talked to a rep yesterday they said the replacements will come in atleast a month
So Samsung is telling cell phone salesmen when they will return, but not the government or shareholders or media or news or anything huh?
i spoke to t-mo 2 days ago and was told they have not been given a timeframe yet. but i assume since the cpsc got involved it will be longer then we want as they apparently need to approve the devices in the U.S. before we see them and if they wanna hold off on approving them then we will have to wait until they say ok. which i am sure they will catch hell for if it's not a quick approval. but they could find a faulty unit and say no. we will have to wait and see though
i killed tupac said:
So Samsung is telling cell phone salesmen when they will return, but not the government or shareholders or media or news or anything huh?
Click to expand...
Click to collapse
OvrDriVE said:
i spoke to t-mo 2 days ago and was told they have not been given a timeframe yet. but i assume since the cpsc got involved it will be longer then we want as they apparently need to approve the devices in the U.S. before we see them and if they wanna hold off on approving them then we will have to wait until they say ok. which i am sure they will catch hell for if it's not a quick approval. but they could find a faulty unit and say no. we will have to wait and see though
Click to expand...
Click to collapse
I knew it was too good to be true. Some people still seem to think replacements will arrive sometime this week. I highly doubt it. The 1-3 week timeframe is optimistic as it is. For what it's worth, Samsung may have given Tmo the timeframe before the CPSC got involved.
At this point, I'm waiting to see whether the V20 is coming out before the Note 7 is re-released. I'll get whichever is available first.
I give it a month before we see replacement devices
Sent from my SM-N910T using Tapatalk
havok8301 said:
I give it a month before we see replacement devices
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I give it 24-48 hours.
dkb218 said:
I give it 24-48 hours.
Click to expand...
Click to collapse
After the announcement by Samsung of "by the 21st", yes indeedy
By the 21st they'll be on sale again. Replacement units should come before that... I hope.
Sent from my Note 7
Note 7 advertised for sale again with Best Buy in their weekly Sunday add today.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my SM-G935T using Tapatalk
I'll believe it when they're in the stores. I've been lied to so much by T-Mobile over the past week I won't even believe the sun rises in the east until I see it with my own two eyes.
I'm going to be pushing that promotion for all it's worth. When my loaner S7 Edge comes, I'm reaching for the VR. When the replacement Note 7 is in, it'll be another SD card. It's too bad I can't jam that up T-Mobile's ass.
Samsung's announcement said the 21st. We'll see.
Read for an important update regarding your Galaxy Note7
Your safety remains our top priority
Dear Doug, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.
The company received approval for its exchange program from the Consumer Product Safety Commission (CPSC) and has announced an official U.S. voluntary recall of the Galaxy Note7. We strongly advise all customers who have Galaxy Note7 devices to replace their current device with a new device under the terms of the U.S. Note7 Exchange Program.
Through the U.S. Note7 Exchange Program, you can:
1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
3. Contact your point of purchase to obtain a refund.
Details can be found at www.samsung.com/us/note7recall or contact us toll-free at 1-844-365-6197, 24 hours a day, 7 days a week. We regret any inconvenience this may cause and thank you for your cooperation.
Click here to learn more
You received this email as a valued subscriber of Samsung updates and promotions.
To ensure delivery, please add [email protected] to your address book. Learn how.
Please do not reply to this email. If you need to contact us with questions or feedback, please contact Customer Service.
If you no longer wish to receive email from Samsung, click here to unsubscribe.
Legal | Privacy Policy
© 2016 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images simulated. Actual appearances may vary.
Samsung Electronics America
85 Challenger Road
Ridgefield Park, NJ 07660
Click to expand...
Click to collapse
Does anyone know if they will allow me to exchange my Note 7 for a different color?
Tweh said:
Does anyone know if they will allow me to exchange my Note 7 for a different color?
Click to expand...
Click to collapse
I suspect so if the color you want is in stock. Blue wasn't available on the first day, and the news of toaster Note 7s started to hit the next week.
You'll be getting a new EIP if what the senior customer service rep told me is accurate. Take that with a boulder of salt.
douger1957 said:
I suspect so if the color you want is in stock. Blue wasn't available on the first day, and the news of toaster Note 7s started to hit the next week.
You'll be getting a new EIP if what the senior customer service rep told me is accurate. Take that with a boulder of salt.
Click to expand...
Click to collapse
Right.... They did say a full refund :good:
Related
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
Capt said:
I've tried so many times but have been rejected every time. Anyone been able to successfully get an early upgrade?
Click to expand...
Click to collapse
I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
i last early upgraded to iphone 5 in november and i was eligible for a full upgrade yesterday over the phone after a few threats of going to tmobile. maybe its because i have a premier acct? idk but it works every time a new phone i want comes out
its_dale said:
I did.. was eligible for full next april (2014), got the early upgrade $199.99 for phone plus $250.. they threw in a Beats PIll and phone case too. Im grandfathered into unlimited so i didnt care that i had to extend an extra year
Click to expand...
Click to collapse
It would have been nice if they had given it to you for just $200 and not another $250 on top.
I got an early upgrade was because my last phone lag and out of date software it was Samsung Galaxy Note 1 I upgraded to Galaxy S4....
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
hyelton said:
I upgraded in December 14th, And Upgraded again Yesterday Took about 6 or 7 phone calls and them sending a few Note 2 replacements haha. But got it for $213 after TAx
Click to expand...
Click to collapse
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Capt said:
Wow, that's not even close to a year of usage and you got an early upgrade. What did you tell them? Nice.
Click to expand...
Click to collapse
no Service issues. Which was mostly true though. Several Note 2 replacements and SAME issue kept happening Was not a network issue as did not happen on any other device I stuck my sim in. I think it had to do with the area and the phone not liking how it kept wanting to connect to LTE
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
Click to expand...
Click to collapse
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
Capt said:
I think it depends on who speak with. There are some nice people who have no issues with giving early upgrades and then there are those who just don't care. Keep trying! It's been a year since I got my s3 and I want to get the s4 and I hope they give it to me.
Click to expand...
Click to collapse
So true on who it depends you talk to & hope you get your upgrade.
RMXO said:
I tried a few days ago by calling in but they wouldn't budge for me, my contract ends in Jun 2013. I just did a test call to my nearest ATT Company store & mentioned that I'm thinking of leaving to TMO if I wasn't able to get an early upgrade for $199. They basic said ok cya in not so many words but would be willing to do an early upgrade for $499. Very disappointed with this but their lost. I;ll try calling AT&T in a few days when I make up my mind in staying if I plan to stay with AT&T to see if I can get an early upgrade. I'll give it a few tries before giving up if they turn me down.
Click to expand...
Click to collapse
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
My upgrade was supposed to be this September. But I got it for $199 at the store on launch.
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Nexus 4 using xda premium
j510 said:
Hey be patient. You cant always get your way. They gave you a date which is one month away. Are you going to leave every carrier that doesnt give you your way? Geez. Good luck in life with that kind of mindset.
Click to expand...
Click to collapse
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
RMXO said:
Seriously, what does life have to do with this?
anyways, If they don't want to give in to a loyal long term customer in good standing then so be it. I will leave any carrier if I find one that is cheaper for me & family & has better things to offer.
Click to expand...
Click to collapse
Jeez u want to leave att because they won't give u an early upgrade? Lmao
Sent from my SAMSUNG-SGH-I337 using xda premium
cdromo90 said:
I did. I've been eligible since January. Opened contract march of 2012. But after some bad customer service I'm getting my s4 delivered tomorrow free of charge.
View attachment 1929113
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I'm jealous. Enjoy your new phone!
Walmart ATT mobility center moved my upgrade date from May 4th, to May 1st (today) and I got mine. Loving it so far. Can't complain about $168 at wally world!
I switched to AT&T from Sprint back on December 31, 2012. I got the Galaxy S III and last month I was having issues with making calls and getting GPS signal. After the troubleshooting failed, they went ahead and did a warranty replacement. When I got the refurbished phone, I told them that I wasn't going to accept it because someone returned the phone for a reason (and not to mention I hate the idea of refurbished phones as a consumer). After being transferred to several agents, one guy said he would send me a brand new Galaxy S III (unopened). In addition, he let me get an early upgrade to the S4. I will be selling me unopened Galaxy S III on Craigslist to make up the money that I spent on the S4 (not to mention a little profit).
Personally ill buy refurb over anything in most cases. Reason being most consumer electronics companies hand inspect/ fix returned devices broken or not! Meaning better quality control vs buying your new s4 of the assembly line which may or may have not been checked by a real human.. Think about it. Even though usually buying refurb results in worse warranty though..
Anybody know how to claim the offer from 3 when you have bought the G3? I didn't get any info when my phone was delivered today.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Yay finally this info is public, I was told about it about a month ago from a certain Three employee that may or may not be featured in the tweet above
Thanks for the info is the watch not out till the 8th then?
ant78 said:
Thanks for the info is the watch not out till the 8th then?
Click to expand...
Click to collapse
I believe the 8th is when the global services for the watch are opened so owning one before then won't get you very far anyway.
Lennyuk said:
I believe the 8th is when the global services for the watch are opened so owning one before then won't get you very far anyway.
Click to expand...
Click to collapse
I bought my G3 from three last week and had no idea about this offer??
quasar99 said:
I bought my G3 from three last week and had no idea about this offer??
Click to expand...
Click to collapse
I may be wrong, but I believe the offer was only open to anyone who pre-ordered the g3.
Lennyuk said:
I may be wrong, but I believe the offer was only open to anyone who pre-ordered the g3.
Click to expand...
Click to collapse
I DID pre-order
quasar99 said:
I DID pre-order
Click to expand...
Click to collapse
in which case show your receipt to a store from the 8th and they will honour the offer
I also did a preorder here on Vodafone spain d855 gold one with lg smartwatch and the lg g3 case for free only 300 units
Hope that i will be lucky . on 9/7i will have it and i will post some pictures here
Sent from my LG-F240K using Tapatalk
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
quasar99 said:
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
Click to expand...
Click to collapse
should have got him to telephone HQ he would have been put right.
Lennyuk said:
should have got him to telephone HQ he would have been put right.
Click to expand...
Click to collapse
he assures me he has....don't believe him though.
This was the Cannon Street store, and I have also had the same reply from the Holborn store. Canterbury say they will do it, but I can't get there for another week or so.
I phoned 3 myself and they were useless, because I upgraded in store, they tell me they are unable to provide any clarification.
quasar99 said:
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
Click to expand...
Click to collapse
I had exactly the same. So I cancelled my contract with them
ant78 said:
I had exactly the same. So I cancelled my contract with them
Click to expand...
Click to collapse
This "promotion" is a joke. I mean, at NO point when i was upgrading did they say that I had to pre-order both at the same time.
Did you have to pay any fee for the remainder of your contract?
This is from the Three website:
"Only £99 When Bought with LG G3*
*Once you’ve purchased the LG G3, visit one of our stores within 21 days to get the LG G Watch for only £99, which is usually £169 when purchased on its own. You must provide proof of purchase via your dispatch note/receipt with mobile number and ID.
The LG G Watch is available in store from the 8th July, but you can secure yours on pre order from 26th June in store."
It seems pretty clear to me, but apparently I am reading this wrong.
quasar99 said:
This "promotion" is a joke. I mean, at NO point when i was upgrading did they say that I had to pre-order both at the same time.
Did you have to pay any fee for the remainder of your contract?
This is from the Three website:
"Only £99 When Bought with LG G3*
*Once you’ve purchased the LG G3, visit one of our stores within 21 days to get the LG G Watch for only £99, which is usually £169 when purchased on its own. You must provide proof of purchase via your dispatch note/receipt with mobile number and ID.
The LG G Watch is available in store from the 8th July, but you can secure yours on pre order from 26th June in store."
It seems pretty clear to me, but apparently I am reading this wrong.
Click to expand...
Click to collapse
My contract is only 7 days old! They just said return the phone then.
So I then rang again to the online team and they confirmed and apologized that the other staff haven't got a clue what they are talking about. She told me to go in-store from the with with my receipt to claim my watch
ant78 said:
My contract is only 7 days old! They just said return the phone then.
So I then rang again to the online team and they confirmed and apologized that the other staff haven't got a clue what they are talking about. She told me to go in-store from the with with my receipt to claim my watch
Click to expand...
Click to collapse
well good luck with that. I tried this also, but he was adamant, even with a receipt and proof of what their website he wasnt doing it.
Ive had this problem went in this morning and refused to accept that this offer exists at all which was rather annoying tbh so i told them to ram it ill buy one online.
They also said that this offer was onky for pre orders and that everyone should of known about it at no point has 3 in my town ever advertised this offer or mentioned it when i got my phone ended up having a huge argument with the store manager telling him is useless and a joke then i showed him my tweets from here that i posted between my self and Brendan and he still refused to acknowledge the offer so i gave up.
E_Goldstein said:
Ive had this problem went in this morning and refused to accept that this offer exists at all which was rather annoying tbh so i told them to ram it ill buy one online.
They also said that this offer was onky for pre orders and that everyone should of known about it at no point has 3 in my town ever advertised this offer or mentioned it when i got my phone ended up having a huge argument with the store manager telling him is useless and a joke then i showed him my tweets from here that i posted between my self and Brendan and he still refused to acknowledge the offer so i gave up.
Click to expand...
Click to collapse
I just spoke with "Sharon" at three on the phone. She confirmed that the watch should have been pre-ordered at the time i got the phone.
But, she has applied the £70 difference to my account so i can buy the phone at the full price and be no worse off.
My advice, speak with three, tell them whats happened and they should sort it out.
Good luck, took me a 30 minute phone call to get the resolution i deserved!
quasar99 said:
I just spoke with "Sharon" at three on the phone. She confirmed that the watch should have been pre-ordered at the time i got the phone.
But, she has applied the £70 difference to my account so i can buy the phone at the full price and be no worse off.
My advice, speak with three, tell them whats happened and they should sort it out.
Good luck, took me a 30 minute phone call to get the resolution i deserved!
Click to expand...
Click to collapse
This is pretty stupid seen as they were not even offering the watch at the time most people pre-ordered!
We ordered ours 2/24 around noon. I see all these lucky T-mobile guys getting their a week early... I guess Tmo is known to do that. Any luck AT&T does such things?
Would love to get mine early.
Also, does anyone know if they ship regular, or overnight it? I sure hope it's shipped 3/7 and not later! I'm anxious!!
No movement on mine. I got the T-mobile S6 last year and got it early. Att won't ship it early. In my experience they ship overnight but others have reported 2 day.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Urgh I knew I should have moved to the uncarrier next 10 days is going to feel very long!!!!
alexkaye said:
Urgh I knew I should have moved to the uncarrier next 10 days is going to feel very long!!!!
Click to expand...
Click to collapse
I always consider moving to them, but AT&T has had great call quality and signal here. Would have to jump ship and realize t-mobile sucks around here.
Ordered mine at 6AM ET on 2/23 and it still says shipping on March 7th.
razorseal said:
I always consider moving to them, but AT&T has had great call quality and signal here. Would have to jump ship and realize t-mobile sucks around here.
Click to expand...
Click to collapse
Yup, me too actually. Although I could do with their free international data roaming, and overall lower costs! But AT&T mostly has reception when friends with T-mobile got nothing
Ordered on the first morning both S7 and Edge, no movement.
Well, I'm on AT&T but I ordered from Best Buy, so my shipping will be different—but from what I've gathered, T-Mobile is really the only carrier who ships early...at least ridiculously early. I think they pretty much stick to their guns and deliver it by release day, maybe a day or two early if you're lucky. I'm curious as to how Best Buy works in these situations, and if the carrier you chose has any effect on shipping dates. Anyone know?
Mine still says March 7th. But the Gear S2 (free with S7) which was supposed to ship by March 2nd thru 4th, just shipped via Fedex overnight!
Guess this means the pre-orders for the S7 could ship earlier than the 7th and should also ship overnight via Fedex.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I am curious, who does ATT use to ship their phones? Fedex or UPS? So I will know which site to be on the lookout for.... It seems T-Mobile uses UPS....
Free gear s2 on at&t?
---------- Post added at 07:27 PM ---------- Previous post was at 07:25 PM ----------
Also I pre ordered on the 26 and it says March 7 to 11 it's gonna be fun to wait while I see all this tmo users getting it early
racerxe24 said:
I am curious, who does ATT use to ship their phones? Fedex or UPS? So I will know which site to be on the lookout for.... It seems T-Mobile uses UPS....
Click to expand...
Click to collapse
I think the last times I have ordered a phone from AT&T it came via Fedex. Most things I get shipped come via UPS, so Fedex usually sticks out.
Yes, the next 10 days are going to go soooooooooooo slowly, I already have a buyer for my Note 3 (sold way faster than expected) so want the new phone to get here asap.
I got a free S2 when I went in and pre-ordered my S7 Edge. Sweet deal
I already sold my S6 so I am back using my Nexus 5. To say I want this phone now is an understatement...lol
Was the deal on at&t? They had a deal on my local at&t for a gear s2 free with the purchase of a galaxy phone with the exception of the s7 and s7e
vontokkerths said:
Was the deal on at&t? They had a deal on my local at&t for a gear s2 free with the purchase of a galaxy phone with the exception of the s7 and s7e
Click to expand...
Click to collapse
Says on the website "Buy a new Samsung Galaxy smartphone on AT&T Next℠ and get a Samsung Gear S2 for FREE on a 2-year agreement. See offer details."
After I placed my order for the S7 Edge I called ATT and had the Gear S2 added. Just got delivered too.
Bjray said:
Says on the website "Buy a new Samsung Galaxy smartphone on AT&T Next℠ and get a Samsung Gear S2 for FREE on a 2-year agreement. See offer details."
After I placed my order for the S7 Edge I called ATT and had the Gear S2 added. Just got delivered too.
Click to expand...
Click to collapse
You must have gotten lucky.
Must buy an eligible Samsung Galaxy smartphone on AT&T Next℠ agmt w/ qual. monthly wireless svc plan (voice & data). Excludes Samsung Galaxy S7 and S7 Edge.
The phone rep pointed that out to me, so i cancelled my order, and said i was considering switching to T-Mobile. Appearently the rep i talked to didnt want to deal with **** and replied "I hope you have a great day and an easy time with the switch." and hung up.
So, i think tomorrow im gonna go talk to the uncarrier.
FYI, I did some research and found that ATT shipped the S6 early last year! They shipped on 4/4. I and many other on here got theirs on 4/6. The official S6 launch was 4/10/15.
So there is hope.
Grimcreaper said:
You must have gotten lucky.
Must buy an eligible Samsung Galaxy smartphone on AT&T Next℠ agmt w/ qual. monthly wireless svc plan (voice & data). Excludes Samsung Galaxy S7 and S7 Edge.
Click to expand...
Click to collapse
Really? Wow had no idea...
And now that I think about it, the rep I talked to did sound new on the job... Well I'm really thankful now!
EDIT: Actually, I'm sure ATT changed the terms without notice. Maybe had set # of stock for the S7/Edge.
Ordered early the day it was available for pre-order. No updates made since that day and I'm not expecting it to unfortunately
Just tried to reps with att and got denied on the watch as it's not eligible with the s7 or edge. Ugh
Sent from my SAMSUNG-SM-N920A using Tapatalk
Let's use this thread to find out when you got your replacement Note 7, where you are located, and how you were notified. Once this starts to happen.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
my store was supposed to get them in today .. truck never showed, Hagerstown,MD.
timmyhawk1983 said:
my store was supposed to get them in today .. truck never showed, Hagerstown,MD.
Click to expand...
Click to collapse
Cool I'm in Falling Waters WV. I've been checking with the Garland Groh store for when they will be in. Do you work for AT&T?
no sir. went to check today. when i walked in and asked the whole crew stared at me and individually responded "we were suppose to get a truck in this morning" upon opening but was delayed .. kinda freaked me out all 5 employees answered simultaneously .. i last called at 430 still no truck
timmyhawk1983 said:
no sir. went to check today. when i walked in and asked the whole crew stared at me and individually responded "we were suppose to get a truck in this morning" upon opening but was delayed .. kinda freaked me out all 5 employees answered simultaneously .. i last called at 430 still no truck
Click to expand...
Click to collapse
That's some Shining $&!+ right there!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my SAMSUNG-SM-N930A using Tapatalk
spexwood said:
That's some Shining $&!+ right there!
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
REDRUM
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
None here in Miami as of yet.
Sent from my SAMSUNG-SM-G930A using Tapatalk
cadorette said:
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
Click to expand...
Click to collapse
I used to work as a contractor for SS and when we test carrier specific stuff.... its hands down carriers who are the delay in 99.9% of the process. *Ahem ATcough*&T**
cadorette said:
None here in TN just yet (outskirts of Nashville) . Called Best Buy where I got mine, rep told me they have VZW units in, but can't do the swaps yet. And they're still waiting on AT&T units. Some garble about Samsung and the carriers have to work something out between eachother and I'll receive a call or email when I'm able to come in and swap.
Click to expand...
Click to collapse
I think they have to now get CPSC approval or something before the new units can be given out.
Sent from my SAMSUNG-SM-N930A using Tapatalk
spexwood said:
I think they have to now get CPSC approval or something before the new units can be given out.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
that's what I keep reading.
Guys relax. I understand wanting the fixed version but some things you shouldn't rush. I rather them take a little bit longer and fix everything than rush it and has other issues. Its frustrating i know but good things come to those who wait.
Sent from my SAMSUNG-SM-N930A using Tapatalk
mayonesa01 said:
Guys relax. I understand wanting the fixed version but some things you shouldn't rush. I rather them take a little bit longer and fix everything than rush it and has other issues. Its frustrating i know but good things come to those who wait.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
Well, the thing is, Samsung HAS fixed it. It's now being delayed due to 3rd party involvement.
Samsung has the phones fixed, but we and the carriers can't get them now due to CPSC takeover. I'm not sure what the CPSC does exactly, but I'm guessing that they now need to make sure that the fixed phone's don't have any potential problems too. I read that they will need to make sure that the problem is actually just contained to the batteries, and that by changing the battery, there isnt still a risk factor.
Personally, I'm not really whining about it too much. What I'm a little frustrated about is the fact that I can't swap my phone out NOW and im getting all these messages like, "Power down your phone NOW." I can't afford to go without my phone (it's my only line of communication in the case of an emergency, for work, and for personal use. I don't have a land line or another cell phone), so I need to be able to swap my phone for another right on the spot, or to have a replacement sent to me and me send the old one back (charge me if I don't or whatever). I also can't really go for an S7 Edge either because I use my S-pen daily for work, and because swapping between my Note7->temp phone->new Note7 would just be too much of a hassle with all my files and stuff. The only other reason im not running scared to an AT&T store to do a temp swap is because my phone feels fine.
Long story short, this whole thing has just become annoying. I'm not mad about it all, nor at Samsung. And yeah, as some have pointed out elsewhere, this would be a whole lot better if Samsung had put in removable batteries. Lol. (And yes, the phone could still be waterproof with a removable battery. The S5 was).
Anyways, back on topic I guess. Lol
Sent from my SAMSUNG-SM-N930A using Tapatalk
None in San Francisco as of yet.. called a corporate store and the rep says they have not gotten any updates or information as to when they are coming in and just check back again or look at the att website for any news.
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
I returned my 2 Note 7's to Best Buy, and when I went to get a "loaner" from 3 different ATT stores - 2 said that it was impossible, 1 told me to buy an iPhone. So, thats that.. but the problem is one of the Note 7's was part of a BOGO and they would't take it off of my account, so it is now costing me $45 a month(30 for phone 15 for access). The main Note 7 has been taken off so my monthly access fee for that line has went back up to $40 from $15. All in all I don't have a phone and I'm paying $70 more a month. If you return your phone,make sure everything is straightened out before you leave.
The stores will likely get stock soon, but they will not be able to sell them until cleared with CPSC which will take at least until the end of the month.
Phlip00ws6 said:
I returned my 2 Note 7's to Best Buy, and when I went to get a "loaner" from 3 different ATT stores - 2 said that it was impossible, 1 told me to buy an iPhone.
Click to expand...
Click to collapse
They're defying AT&T's official recall policy:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
I would suggest that you speak with an online AT&T chat rep. The ones I spoke to said AT&T would intervene on the customer's behalf if any retail store refused to abide by the official policy. (In my case, intervention was unnecessary because the AT&T store provided a loaner S7 Edge without needing to be persuaded.)
Gary02468 said:
They're defying AT&T's official recall policy:
https://www.att.com/esupport/article.html#!/wireless/KM1122948
I would suggest that you speak with an online AT&T chat rep. The ones I spoke to said AT&T would intervene on the customer's behalf if any retail store refused to abide by the official policy. (In my case, intervention was unnecessary because the AT&T store provided a loaner S7 Edge without needing to be persuaded.)
Click to expand...
Click to collapse
if he returned to best buy, he bought them from best buy. in order to get the loaners he would have had to purchase through ATT and done the exchange/loan through ATT as well, and get the loaners at the same time as he returned.
cordell12 said:
if he returned to best buy, he bought them from best buy. in order to get the loaners he would have had to purchase through ATT and done the exchange/loan through ATT as well, and get the loaners at the same time as he returned.
Click to expand...
Click to collapse
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Gary02468 said:
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Click to expand...
Click to collapse
interesting, kinda surprised to hear this. I hope they noted your account, if it goes past 14 days. these carriers can be sneaky lol
Gary02468 said:
Nope. I purchased my AT&T Note 7 from Best Buy as well. AT&T did instruct me to return it to Best Buy, which I did. But then AT&T said to go over to a nearby AT&T store to get the interim S7 Edge. So I did that too, and it went very smoothly.
Click to expand...
Click to collapse
Did you do another upgrade, pay taxes, and initiate a new next plan for the S7 edge or was it actually loaned to you until the Note 7's are in stock?
---------- Post added at 03:54 PM ---------- Previous post was at 03:52 PM ----------
cordell12 said:
interesting, kinda surprised to hear this. I hope they noted your account, if it goes past 14 days. these carriers can be sneaky lol
Click to expand...
Click to collapse
I spent an hour with a CSR at ATT and they told me no matter where the phone was purchased ATT locations are supposed to give a loaner device. I'm still not sure what loaner means.. Buy a new phone with option to return later or just get a phone added to the account for a while with the intention of returning it, for free.
Hey All!
I started this thread as I saw one similar for Amazon but wanted an area to discuss the recall specifically from Verizon as I have heard many different things and little information is available online as well as it keeps changing.
1st DiscussionI had:
I broke my Note 7 the same day Samsung announced the recall. Of course Verizonor Samsung reps were not helpful at all this day.
2nd Discusion:
A few days later I called Samsung and discussed what was going on and all they could say was to go through my carrier to see what procedures they have in place but they are taking them back in ANY condition.
3rd Discussion:
Called Verizon store and they said I couldexchange it or return it but had to be before Sept. 30th. I advised I think I was past due so he said i needed to be current. Ihad a rough chat after this as I explained I got a recalled device but they wont have replacement Note 7s by that time and if I return my phone I wont have one to use and the next best thing being the S7 Edge which I traded in my S7 for the Note 7 sowhy the heck would I go back to my original device that I owned and have to pay installments on it? I said this is all depending I can get current prior tothe 30th. He basically said good luck and that was that.
4th Discussion:
Same day I immediately called customer care and they toldmesimilar but turns out I wasonly 12$ past due smh.
5th Discussion:
Same day went down to the store and paid the 12$. Thinking I had no choice, Iexchanged my broken Note 7 for aNew S7 Edge. I was told once I exchanged it that was it and I cannot get the Note 7 when they recieve replacements. I told the lady I had no choice and made the switch.
6th Discussion:
Today I called customer care to make a payment and figured I would ask about the Note 7 again. This rep proceeds to tell me that even though I exchanged it for another device, I CAN STILL change it again for the Note 7 once available. She stated that the store rep advised incorrectly and that might have been the case at that moment in time but they have internal links and documents stores can reference saying we will replace it for all original Note 7 users regardless if they already exchanged it. So essentially she is saying I exchanged my original Note 7 for a new S7 Edge and can exchange it again for a new Note 7 once available.
I have read others being advised differently so post below your experiences and any related links or documents confirming my last discussion or call them yourselves and share what they advise to you!
I really hope I can get a Note 7 once available again as that is the phone I wanted and originally purchased but initial associates forced me to exchange by making it seem there was no other option on top of a strict deadline with 0 idea when new ones would be available.
She also said it would b3 possible to complete over the phone once they have replacement devices availablesoIcanavoid the storealtogether
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
elliwigy said:
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
Click to expand...
Click to collapse
Should of told him he was lying and to do his damn job.
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
the_devastator said:
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
Click to expand...
Click to collapse
yea man, theyre ridiculous for sure lol i am diggin the s7 edge but would definitely like to get the Note 7 back once in.. it wasnt our fault they recalled the device lol i am hoping when they get them in stock that i can just deal over customer service instead of the store.. he seemed oblivious still at the whole process.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
People in Canada can exchange today!
Sent from my SM-N930V using Tapatalk
Cbass15 said:
People in Canada can exchange today!
Click to expand...
Click to collapse
Thing is how many were sold in Canada and they said up to 22,000 by end of month.
from what i have been reading on verizon forums I do believe you need to exchange your N7 for another device before Sept. 30th and once new N7 devices are available you can switch back.. ive been told this over the phone and many others onthe forums.. you can ONLY switch your exhanged "loaner" device for another N7 of course..
i really hope this is true and wish Verizon would post this process publicly if so
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
guthrien said:
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
Click to expand...
Click to collapse
on phon3 with vzw tryna see if i can still exchange it, she dont know so contacting another dept to find out.. such a pita
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
guthrien said:
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
Click to expand...
Click to collapse
after an hour n 20min., she called the store and then in their policies it clearly states we can exchange n7 for another "interim" device and back to the n7 when available.
you can even trade the interim device for another non n7 but in that situation it would be a restocking fee.
she clearly documented my account with the store rep and their managers nameand all the details. I also recorded the entire conversation this time.
she also said vzw is supposed to notify us when they have them no later than the 21st but i surely will call them every day lol
luckily she called my store so when i go in i have names and documentation on my account.
the interim phone does need to be in good shape so dont damage your "loaner" lol
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
guthrien said:
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
Click to expand...
Click to collapse
hopefully everyones buyin the Apples lol. i broke my initial n7 so best believe i bought a glass protector and a otterbox defender for my interim s7e just in case lmao
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
guthrien said:
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
Click to expand...
Click to collapse
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
elliwigy said:
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
Click to expand...
Click to collapse
21st is next week :silly:
jjayzx said:
21st is next week :silly:
Click to expand...
Click to collapse
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
elliwigy said:
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
Click to expand...
Click to collapse
I just thought that you thought 21 was farther away. But yea some places might have it Monday the 19th.