Note 4 random random reboots / reset - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi,
Posting for some help.
I have just bought a 2nd hand galaxy note 4 off my friend here in New Zealand.
It is running marshmallow 6.0.1 and i noticed when i put my old micro sd 32gb card in i got a few instances where the phone would randomly turn itself off and restart.
This stopped having regularly after I got the phone all setup, but then recently I noticed occasionally it will kinda of reset itself but not shutdown but it will bring up the option on the notification bar memory card to either explore or unmont and also i have to put my backup password into unlock the phone where normally i just used fingerprint scanner.
Im getting a new memory card shortly and read somewhere its a good idea to use the built in format option to format the new card when I put it in.
It seems to be a widely reported issue but it doesnt happen very often.
Any suggestions.
Thanks.

Related

[Q] SD card unmount during sleep / Media Scanner battery drain

Guys,
I'm using GT-I9500 with 32 GB Micros SD Card (Sandisk Ultra HC) in in the past, it happened maybe once or twice I received the notification stating: "SD Card was removed unexpectedly". Of course - I did not remove it from the phone but still notification popped up and card was "gone" (phone could not see it). Everything returned back to normal after reboot.
This problem occurred maybe once a three weeks and it wasn't a big deal.
Situation has changed with firmware update i9500XXUBMEA (stock, no root). Since then, my card gets unmounted 10 times a day - or more. It happens most often when I put my phone away and when I wake it up - I get the message about "Unexpected removal" or "SD card is being prepared" (like it was just mounted).
This second message is now even a bigger issue because it looks like - when phone is asleep, SD card gets unmounted and mounted back many times ! This causes a HUGE battery drain due to MediaScanner service constantly indexing this card upon remounting. It goes to the point where 60% of my battery is gone in 1,5-2h.
I tried this SD card in my Blackberry - no problem. I tried in my wife's phone - no problem. Only problem occurs in my S4.
If i take out the card - MediaScanner drain does not occur anymore.
Any ideas? Any help?
tomaszupl said:
...
"SD Card was removed unexpectedly".
......
Click to expand...
Click to collapse
Same trouble here, using a 64 Sandisk class 10 SD, with EchoeRom BMGA. Any solution or idea if it´s soft problem? Thank´s.
tomaszupl said:
Guys,
I'm using GT-I9500 with 32 GB Micros SD Card (Sandisk Ultra HC) in in the past, it happened maybe once or twice I received the notification stating: "SD Card was removed unexpectedly". Of course - I did not remove it from the phone but still notification popped up and card was "gone" (phone could not see it). Everything returned back to normal after reboot.
This problem occurred maybe once a three weeks and it wasn't a big deal.
Situation has changed with firmware update i9500XXUBMEA (stock, no root). Since then, my card gets unmounted 10 times a day - or more. It happens most often when I put my phone away and when I wake it up - I get the message about "Unexpected removal" or "SD card is being prepared" (like it was just mounted).
This second message is now even a bigger issue because it looks like - when phone is asleep, SD card gets unmounted and mounted back many times ! This causes a HUGE battery drain due to MediaScanner service constantly indexing this card upon remounting. It goes to the point where 60% of my battery is gone in 1,5-2h.
Click to expand...
Click to collapse
Same issue on my S4.
I also have 32 GB Micros SD Card. I was thinking to get sdcard replaced under warranty.
But it appears, sdcard is working fine on other phones.
Same problem here.
No solution?
--- Send from my phone ---
GRTZ FROM BELGIUM! Danny Schaukens Service.
S4 have problems with SANDISK SD cards
Solution is to buy Samsung SD card
Yea it sucks.....
GT-I9505
What a shame !!!
--- Send from my phone ---
GRTZ FROM BELGIUM! www.ds-service.be
DannySchaukens said:
Same problem here.
No solution?
--- Send from my phone ---
GRTZ FROM BELGIUM! Danny Schaukens Service.
Click to expand...
Click to collapse
Sandisk admits to faults with SD cards and that they have implemented fix in new cards.
http://forum.xda-developers.com/showthread.php?t=2197548
Also
http://forum.xda-developers.com/showpost.php?p=39537243&postcount=3

[Q] Screen doesn't rotate for any app anymore (hardware problem?)

I appears my Verizon Note 3 won't rotate the screen anymore. I've tried all that BS with removed the SIM card and such, but that didn't help. And of course, upon removing the SIM card, I had to remove the SD card and now there's a lag when I wake the phone.
I've already tried removing any apps I recently downloaded (N.O.V.A.3 was the only one), and I've updated my Samsung Hub app, which I heard is the keeper of certain drivers.
In any case, I'm almost ready to do a full factory reset but I think I might hold out until L comes out. But in the meantime, does anyone else have any suggestions/solutions I can try out?
Thanks!
Edit: I'm on Stock 4.4.4 - Not Rooted

[Q] Recovering files from messed up SD card and other problems with GT-i9506.

Hi!
So around christmas time my phone stock Galaxy S4 GT-i9506 4.4.2 started getting weird.
I kept wondering why my sound profile kept changing to something else eventough I've set it ie. for vibrate.
One day I noticed what was going on.
Everytime I open "settings" no matter how, through the gear in the upper corner of the notification drop down screen or from the app drawer, whatever...
My phone changes the sound profile automatically to silent. Once I exit the "settings" area alltogether the sound profile automatically changes to sound again.
No matter what profile I had to begin with it changes to silent when entering the "settings" area and to sound when exiting the "settings" area.
This problem still exists.
If i mess around in the sound settings area, everytime I open a setting to change, the sound profile goes to sound
momentarily until I back out from the menu to somewhere else in the general settings area, then it instantly goes back to silent again.
I haven't installed any apps that mess with sound settings.
Problem number 2 :
My phone started to randomly get really hot during which the battery drained really fast. And sometimes the phone would freeze.
Shutting down and starting the phone always made the phone work as normal again.
Next phase was that the phone started to randomly get hot again as before but this time the phone went to a boot loop.
The phone kept restarting itself over and over again.
In fact my aunts Samsung phone (don't know the model) started doing the same thing recently. I told her to remove the SD card and the phone was back to normal, so I guess this is a common problem with Samsung phones.
Next phase was that on top of the boot loop the phone kept unmounting and mounting the SD card. A Kingston micro SDHC 16GB class 4 card that wasn't too full.
Shutting down by removing the battery and starting again made the phone stable for a while. While the phone was stable "Gallery" functioned normally as any way of browsing the files on the SD card.
I still figured that the SD card was the problem, I removed it and the phone was back to normal apart from the sound profile problem.
Now to the things I need help the most.
I really need the files from the SD card but the SD Card wont open anymore in any computer, card reader or phone I've tried.
How can I recover the files from the SD card? A file recovering program perhaps?
What program is the best for this? It doesn't have to be free.
Also I guess an factory reset would fix the sound profile issue and some other occasional problems, but I would like to keep my phone as it is .
Is there a way to backup the whole phone, and do a factory reset and then restore every app, setting, file etc. I MEAN EVERYTHING back as they were? I just wan't my phone as it is without these bugs.
You can factory reset your phone but you can't recover everything. This is the idea of reset to get a fresh phone...

SD card notification

I put in Samsung SD card yesterday and this stupid notification keeps coming back even after trying disabling notifications. Anyone know how to get rid of this
Swipe to dismiss it. But once you restart your phone, it will come back. It's annoying for sure.
I think Samsung will release an update to fix this bug. I have the same problem too, you're not alone.
you may want to try powering off, eject sim tray, make sure microsd card is positioned properly in tray, carefully reinsert.
after that, hopefully the notification only occurs on boot. I did that yesterday, so far so good. My music app seemed be be having trouble finding music on my sd, which is why i tried this.
I was having the same problem with the sd-card notification so I copied everything and then formatted it in the phone then placed my back ups back in and haven't had the problem since try that it worked for me
Has anyone been able to move apps to SD as reported by Droid-Life? I cannot for the life of me figure out how.
jonathan3579 said:
Has anyone been able to move apps to SD as reported by Droid-Life? I cannot for the life of me figure out how.
Click to expand...
Click to collapse
Go to Settings>Applications> Applications Manager> Select the App you want to move> Storage> Change, and select "SD Card"
That will do ti.
PS you cannot do that on preinstalled apps.
Hey guys, just wanted to post a solution to the problem. All of you with this phone, that use an external SD card, are getting an annoying notification that says, "SD card For transferring photos and media," and it doesnt seem to go away. If this message appears over and over again in your status bar, the only known way to get rid of it was to previously just keep "clearing" it out or remove the SD card completely.
If you are receiving a notification "SD card For transferring photos and media" on your Samsung Galaxy S7 and you cannot get the notification to go away, please try to do the following:
1. BACKUP your sd card - plug your phone into your computer and copy off the contents of the SD card
2. On the phone, navigate to: Settings >> Memory >> SD Card
3. In the submenu, choose FORMAT
All of the data on the memory card will be formatted to the correct file system and the memory card will be reconnected to the phone for proper use. The message, "SD card For transferring photos and media" should no longer appear.
Hopefully this helped you out! Thanks!
But didn't most of us formatted the cards already the first time we insert it into the phone, and still getting the notification? At least I did. Do I need to format again?
Ducrider1199 said:
Hey guys, just wanted to post a solution to the problem. All of you with this phone, that use an external SD card, are getting an annoying notification that says, "SD card For transferring photos and media," and it doesnt seem to go away. If this message appears over and over again in your status bar, the only known way to get rid of it was to previously just keep "clearing" it out or remove the SD card completely.
If you are receiving a notification "SD card For transferring photos and media" on your Samsung Galaxy S7 and you cannot get the notification to go away, please try to do the following:
1. BACKUP your sd card - plug your phone into your computer and copy off the contents of the SD card
2. On the phone, navigate to: Settings >> Memory >> SD Card
3. In the submenu, choose FORMAT
All of the data on the memory card will be formatted to the correct file system and the memory card will be reconnected to the phone for proper use. The message, "SD card For transferring photos and media" should no longer appear.
Hopefully this helped you out! Thanks!
Click to expand...
Click to collapse
That doesn't work. I did that a few days ago and while the notifications went away for an entire two days, they came back and never left until I just removed the SD card completely. I even tried taping the SD card in the tray.
Just another bug filled phone from Samsung.
jrwingate6 said:
That doesn't work. I did that a few days ago and while the notifications went away for an entire two days, they came back and never left until I just removed the SD card completely. I even tried taping the SD card in the tray.
Just another bug filled phone from Samsung.
Click to expand...
Click to collapse
Maybe the new update fixed this?? Dont have my s7 yet till tomorrow [emoji108] [emoji108]
Sent from my SM-N920T using Tapatalk
nano303 said:
Maybe the new update fixed this?? Dont have my s7 yet till tomorrow [emoji108] [emoji108]
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Put my PNY 128gb back in after the update to test. So far so good, but it's only been an hour....
Edit1: Made it through a full day without the sd unmounting. This used to happen every 20 minutes or so before the update. Fingers crossed.
Edit2: Update didn't help. Unmounted a few times today.
I had this problem when I first got the phone on Friday night but it went away overnight. It hasn't popped up since
Sent from my SM-G935T using Tapatalk
serio22 said:
I had this problem when I first got the phone on Friday night but it went away overnight. It hasn't popped up since
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
You might get lucky but mine went away for over 24 hours and then reared it's ugly head again.
jrwingate6 said:
You might get lucky but mine went away for over 24 hours and then reared it's ugly head again.
Click to expand...
Click to collapse
That is crazy, but yeah I was pretty annoyed by it. If I remember I'll ask a Samsung rep tomorrow when I go to work and see if they know anything about it
Sent from my SM-G935T using Tapatalk
serio22 said:
That is crazy, but yeah I was pretty annoyed by it. If I remember I'll ask a Samsung rep tomorrow when I go to work and see if they know anything about it
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Not everyone gets this popup - could it be connected to specific SDCards and not all. I put a brand X 256 kg card in and no issies so far.
gaww said:
Not everyone gets this popup - could it be connected to specific SDCards and not all. I put a brand X 256 kg card in and no issies so far.
Click to expand...
Click to collapse
That's what I'm thinking. I'm using a SanDisk Extreme 64GB and I only get the notification when I reboot but I can swipe it away
Sent from my SM-G935T using Tapatalk
I haven't seen a notification since I changed it over to adoptable storage.
sonofskywalker3 said:
I haven't seen a notification since I changed it over to adoptable storage.
Click to expand...
Click to collapse
I figured they would go away when you change it to adoptable storage. Maybe these notifications are a bug Samsung created while trying to hide these SD card features such as adoptable storage from us.
Do you know if using adoptable storage lowers the read/write speeds?
There re two threads about the sd issue on the s7 edge forum and one in the s7 forum. Total of 8 people having problems. I checked several of the other carriers s7/s7 edge forums and not a single post that I could find.
I called T-Mo, and after messing with a tech guy for 10 minutes, they decided I should just get another phone. I was assured over and over again that it would not affect my BOGO submission, but the person who took my replacement order told me to make another submission after I get the replacement, which kind of makes me nervous. This phone if OK if it's free, but I wouldn't pay for it.

SD Card Notiftion keeps popping up - Help !

This notification keeps popping up a couple times a day. I've formatted, mounted, unmounted the card and it's still haunting me.
Is there any way to stop this?
Its a standard firmware thing it seems. Everyone with sd card gets it
felloffthetruck said:
This notification keeps popping up a couple times a day. I've formatted, mounted, unmounted the card and it's still haunting me.
Is there any way to stop this?
Click to expand...
Click to collapse
Does it only happen after a reboot? If so that's normal and there doesn't seem to be a way of supressing it.
If not then you may have an SD card problem. Some people have complained that the SD card keeps getting unmounted due to errors.
.
apprentice said:
Does it only happen after a reboot? If so that's normal and there doesn't seem to be a way of supressing it.
If not then you may have an SD card problem. Some people have complained that the SD card keeps getting unmounted due to errors.
.
Click to expand...
Click to collapse
I also have this but only after reboot. I don't have issues this unmounted card. I think you're right that's the sd card is maybe the problem. I have a Samsung evo 64gb in it. Used it in my s5 before.
I tried re sitting the card but no luck. I ended up removing it for now. Not happy cause it's never happened before with any other phone
The card stays mounted and works 100% but I keep getting that notification with no reboot involved.
You can just clear it away but it still rears it's ugly head a couple times a day.
felloffthetruck said:
The card stays mounted and works 100% but I keep getting that notification with no reboot involved.
You can just clear it away but it still rears it's ugly head a couple times a day.
Click to expand...
Click to collapse
What SD card do you have?
Chris_84 said:
I also have this but only after reboot. I don't have issues this unmounted card. I think you're right that's the sd card is maybe the problem. I have a Samsung evo 64gb in it. Used it in my s5 before.
Click to expand...
Click to collapse
I get this same thing and also have Sasmsung EVO 64gb. I've got a T-Mobile S7 Edge.
Pierre118 said:
What SD card do you have?
Click to expand...
Click to collapse
I have the Samsung 128GB Pro + in a Verizon S7 edge. Maybe I should use a slower card?
Pierre118 said:
What SD card do you have?
Click to expand...
Click to collapse
slayerh4x said:
I get this same thing and also have Sasmsung EVO 64gb. I've got a T-Mobile S7 Edge.
Click to expand...
Click to collapse
At least I'm not alone.
I'm getting it at random times, mostly when the phone is off. I even remounted the Samsung Evo+ 64G to make sure it's on correctly. It's happening and it's annoying.
PNY 64 GB high capacity and it's driving me insane. Even if I unmount it the phone automatically mounts it every so often!!
I get the same message when I power down and back up and thats on a samsung evo+.. haha
felloffthetruck said:
The card stays mounted and works 100% but I keep getting that notification with no reboot involved.
You can just clear it away but it still rears it's ugly head a couple times a day.
Click to expand...
Click to collapse
The notification presents itself when the SD card mounts, which is why you receive it every time you reboot. If you see it during normal use then the card is being unmounted and remounted for some reason. This means there is an issue either with the card, the card slot or a system process crash.
Chris_84 said:
I also have this but only after reboot. I don't have issues this unmounted card. I think you're right that's the sd card is maybe the problem. I have a Samsung evo 64gb in it. Used it in my s5 before.
Click to expand...
Click to collapse
apprentice said:
The notification presents itself when the SD card mounts, which is why you receive it every time you reboot. If you see it during normal use then the card is being unmounted and remounted for some reason. This means there is an issue either with the card, the card slot or a system process crash.
Click to expand...
Click to collapse
I will reseat the card when I have a chance and let you guys know. I've been having a few weird issues with this phone though. I can't enable System UI options by holding the settings icon in the notification center... it just never spins, my battery drains very fast in use and this SD card thing.
I am also getting these annoying SD Card notifications. Mine happen every time I turn the phone off. The notification is there when I wake the phone back up.
The card is a SanDisk 64gb Extreme Pro.
Sent from my SM-G935T using Tapatalk
I tried 3 different SD cards I had laying around and they'll all kept getting unmounted.
Here's how I fixed it: of course make sure than both the SD and the sim card are properly sitting on the tray , then SLOWLY insert the tray straight from all angles. When I say slowly it means between 8-15 seconds and NOT with a swift push!
There is a notification you can turn off so these stop. I believe its in the My Files app from samsung. turn off the notifications and it should go away.
( i may be wrong on the app, i had a bunch i turned down. finding running programs was not as easy to find as my old note)
Wonder if the Samsung Pro + card is the problem?
Was going to get the 200GB Sandisk for the same price but went for the Pro + as I thought it would be better.
felloffthetruck said:
This notification keeps popping up a couple times a day. I've formatted, mounted, unmounted the card and it's still haunting me.
Is there any way to stop this?
Click to expand...
Click to collapse
I was having the same problem, then I remembered the "OK Google" notification from android wear watches.
Follow along here.
This was a notification that people could not get rid of, it just sat there every time they turned the watches on.
Then people realised that it started dissapearing on its own.
Then we realised that it was set to appear until you used it so much, sort of like a reminder that it was there and then it would disappear.
Finally people realised if you just woke the watch up and said ok google a few times it would go away for good.
Still with me?
If so you might know what I am saying already.
If you use the SD card for a while the notification will go away and not come back.
I took about 20 pictures with the camera set to store pictures on the SD card and it went away.
My wife took a 20 second video and hers went away.
TLDR, Use the SD card, the notification is just a reminder that it is there and available.

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