Proximity sensor issue? - Verizon HTC 10 Questions & Answers

I searched and it looks like I might be the only person with this problem. When I am in a phone call, the screen isn't being turned off when I hold the phone up to my ear. I can't really tell where the proximity sensor is so I can test covering it completely though. Right now I have to press the power button if I want the screen off during a call. Anyone know how to fix this? Thanks!

riot1031 said:
I searched and it looks like I might be the only person with this problem. When I am in a phone call, the screen isn't being turned off when I hold the phone up to my ear. I can't really tell where the proximity sensor is so I can test covering it completely though. Right now I have to press the power button if I want the screen off during a call. Anyone know how to fix this? Thanks!
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The proximity sensor is number 5 on the diagram below:
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In the past I've had a similar issue that was caused by a screen protector - try removing it if you've got one that covers the sensor. Having said that, I currently have a spigen protector that covers the sensor and I'm not experiencing any issues.
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What model phone do you have, if it's a Samsung you can test the proximity sensor in the diagnostic menu of the phone. Had the same problem and had to send it in for repair.
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checkout the screen protector if you used sometimes we buy poor quality
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Test
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Related

Nexus wont turn on when in a case lol

Is there something specific on the left side of the nexus 7? Whenever I stick it in a folio case it turns off and when I hit power and unlock, it will go straight to a black screen....I take it out of the case and its fine.
So confused.
Does the case have a magnet in it?
krelvinaz said:
Does the case have a magnet in it?
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Yup that must be it. Its a m edge case I used on the kindle fire. What is the magnet interfering with?I have nfc off. Thanks for the quick reply, I appreciate it.
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The magnet (a rare earth magnet) tells the device to turn off. It's a feature.
The magnet when close to the bottom left side turns the unit off.
Example Image:
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krelvinaz said:
The magnet (a rare earth magnet) tells the device to turn off. It's a feature.
The magnet when close to the bottom left side turns the unit off.
Example Image:
Click to expand...
Click to collapse
Ah thanks bro, i was wondering what was causing it but didnt even think of the magnet. Guess I'm gonna have to put it in with the power buttons hidden and try to press them hard enough haha.
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The screen is turning off when I receive viber calls

Anyone has the same problem like me? Also the screen is turning off when I receive viber calls even when proximity sensor is off.
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TheBeci said:
Anyone has the same problem like me? Also the screen is turning off when I receive viber calls even when proximity sensor is off.
View attachment 2555421
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Yes I do have the same issue, a bug with the program? They are probably aware of this and will have a fix on the way sometime in the near future but you can always give them feedback.
orbitech said:
Yes I do have the same issue, a bug with the program? They are probably aware of this and will have a fix on the way sometime in the near future but you can always give them feedback.
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And what can I do when I receive a viber call? How can I end the call ? Any solution, or must I Wait the other to end the call anytime ?
Its look crazy this dumb problem
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Because I use the S-View cover what I do is close it and open it again and what is actually does is wake the screen. Seems like a "wake screen" bug to me, and I don't think that the proximity sensor in the settings menu can help with that, it probably works only with stock dialer and not always with third party apps like Viber. So I don't know if you try to press the power once in order to close the black screen and then open it again if it helps.

Palm Swipe Screen Capture Not Working

Just noticed that swiping to capture screen not working. It is ON in Advanced Features. Menu button + Power button does do a screen capture however. No change with different launchers.
Can anyone duplicate or recommend a fix? Thanks
Notice same thing it doesn't work
I got mine turned off usually, just turned it on for testing after I saw this thread, and it's working fine in both directions.
Is it not working sometimes? Or not at all?
dflohr said:
Just noticed that swiping to capture screen not working. It is ON in Advanced Features. Menu button + Power button does do a screen capture however. No change with different launchers.
Can anyone duplicate or recommend a fix? Thanks
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Working fine here.
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nano303 said:
Working fine here. View attachment 3691256
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Well I figured it out for my phone. I have the phone in a Caseology Wavelength case. Swipe Capture doesn't work. When I take the phone out of the case, swipe to capture works. I put the phone into a cheap clear gel case that I first got with the phone and swipe to capture works.. Very strange. Wonder what the case is doing to prevent the function.

Screen off, intermittently flashing LED? o.O

Hello guys. Which sensors are on the front of telephone? I was taking pictures for a guy who asked me the photos of the phone, so i took a couple of it with the second display off/on, and I noticed that there is a small LED that flashes intermittently when the phone is switched off the screen and some time when is on, below the front camera ... to the naked eye you do not notice it, in fact i have never seen, but if using a camera you see this LED that blinks continuously. With the phone turned on does not do it, only when it is switched off ...
It is not any reflection, I used two cameras and from different angles you see the same LED always flashing in the usual place ...
Does anyone know if it is normal this thing ??? Thanks
Photo here:
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It's the proximity sensor.
Paradoxumical said:
It's the proximity sensor.
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But it should not go ON only for calls?
Reydeen said:
But it should not go ON only for calls?
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Nope, that behavior is completely normal.
The proximity sensor is also used to prevent the use of the power button and the fingerprint scanner when the is zero light. Personally this annoys me since I came from a Nexus 5X, and unlocking the phone in my pocket gives a feel of a faster unlock.
Great, thank you all for the answers. I was already worried lol
However Note 5 did not do it ... meh!
Thanks again!

LG G2 VS980 Horizontal Lines after Drop

Soooo... My wife dropped her VS980 for the first time in 2 years. All seemed fine (hell I've dropped phones countless times) at least for an hour or two.
We got home and her screen started to do this:
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So, I researched it and found that insulation of some screen components in the phone are very important to keep insulated. So I popped it open, and it looked fine. But I threw a piece of electrical tape between the components regardless:
Phone still does the lines. A few key notes: Dark backgrounds don't really affect it, turning brightness up high really sets it off, if I cycle the screen on and off it seems to go away, for a few seconds at least, before it starts creeping back into the screen.
Any thoughts? I was hoping if I powered down and left it inactive maybe it would give the LCD time to reset? Sounds stupid though. Could it be anything else? GPU? Bad luck?
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Bought a new LCD from Fixez.com. Just arrived today. Hopefully this corrects the issues. I'll let you all know if it does.
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UPDATE: The new screen worked perfectly. Took me about an hour, and was able to get it completely changed. Working great now. I hope this helps anyone troubleshooting screen issues!
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