Help! No sound with whatsapp/hangout calls when not on speaker - Samsung Galaxy S7 Edge Questions and Answers

I have a weird problem with my Samsung S7 edge. When I put the phone to my ear during calls on Hangouts or Whatsapp, the call completely disappears. I can't talk or hear the other party. When I put it on speaker again or just take it off my ear it comes back. I don't have the problem during regular phone calls. How to fix this?! Any suggestions welcome.

The same problem. Any solution? The same silly problem here any solution?

Hey did you find a fix?

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Help! No sound after 2.1 flash

After upgrading to 2.1 I don't hear anything from the earpiece while making/receiving calls and the other person can't hear me, the phone just vibrates and calls. If I put the phone on speaker I can can hear the other person with no problem. Any ideas as to what's wrong? Thanks in advance.

[Q] Answering Calls on Speaker

Hey has anyone else had an issue where when they recieve a call on the LG optimus 7 it occasionally will answer the call on speaker phone with the speaker as loud as they can go? It's only happened to me a few times but it will do it and then after about a minute or two disconnect the call. Any solutions?

[Q] Can't hear people during calls

Hi, I just bought a new samsung galaxy s5, my problem is that when i call, they can hear me but I can't hear them through ear speaker, while i can hear through back speaker and headphones...can someone help me solve my problem? thank u for your help!
May be the ear speaker has physical problem. As you just bought it, you need to return it to the shop.
Firstly try to reboot to see if the problem still persists.

[Q] Calls sound issue

Hey, is it just me or any1 has this issue?
sometimes when I receive a call I can't hear anything through the earpiece of the phone, then I just turn the speaker on then off to fix this.
Thanx
x0ayham0x said:
Hey, is it just me or any1 has this issue?
sometimes when I receive a call I can't hear anything through the earpiece of the phone, then I just turn the speaker on then off to fix this.
Thanx
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not on the note 4 but i am getting this issue on my mega 5.8
Unfortunately it's not just you. I bought mine today and I have not been able to make phone calls through the ear piece. Any fix on your end yet?
also, for me speaker on and off doesn't work
It sounds like a software (firmware) problem.
Update to the latest firmware or wait for the next update.

Microphone issue on Hangout calls

Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.
oilfighter said:
Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.
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yes, very much so. I may have found a weird workaround as this was annoying me for some time. You must leave the call screen up and let the first couple rings happen with speakerphone off. Then switch to speakerphone and do not leave the screen or turn off the call screen until the call is initiated. After that mess that i stumbled upon, i could be heard much better when making a speakerphone call with hangouts. Also, make sure not to cover both the front speakers or the mic in the back. Basically you must hold the phone in your hands as I believe laying it down on either face will obstruct mics.... Obviously a flaw that should be worked out I would hop with software or hangouts updates. I have opened a complaint thread on the google hangouts forums. I suggest you go there and explain that you have the problem too so that it may be looked at a bit more...
Thanks, posted on the Hangout support forum, so one else replied and said they have the same issue as well. Unfortunately though, I can't get your trick to work for me, super low mic volume unless I put my mouth right next to the top speaker grill. Hopefully this gets fixed, I think my wife is tired of seeing my chin during video calls.
I'm experiencing the same problem but with WhatsApp calls. It also happen on normal phone calls where there's no sound coming or going out, have to hang up and try the call again.
Anyone notice the speakers are only good at 100%.. Lower it to 90-80% and I can barely hear them, standing at about 1ft - 1.5ft
No news on this? Renders speaker calls on Hangouts, Viber etc useless.
Also, where on Google Forums did you post?

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