Enhanced LTE Svcs enabled=outbound calls to VoIP go straight to voicemail! - AT&T Samsung Galaxy S7 Edge Questions & Answers

So I've got a new Samsung Galaxy S7 Edge on AT&T wireless, whom I have been a customer of since the late 90's.
When I try to call my home phone, which is U-verse Voice service (on AT&T), it goes straight to my U-verse voicemail. If I disable "Enhanced LTE Services" under mobile networks/data settings (which also disables HD Voice when I call other AT&T HD Voice-enabled phones) it works fine.
I have tried a calling a few U-verse Voice lines, including my own, with Enhanced LTE Services enabled, and it happens with all of them, so I assume there is a bug of some sort between the hand-off from the wireless to the VoIP network and some confusion causing the problem.
I can call traditional POTS lines and VoIP lines to other providers with zero issues, with Enhanced LTE enabled or disabled.
My wife has an HD Voice enabled Galaxy S5 that can reach my U-verse Voice line with no issues as well, so it seems specific to the Galaxy S7.
I am on baseband version G935AUCU2APD1 and build number MMB29M.G935AUCU2APD1 (the latest, AFAIK).
Any ideas or suggestions on how to get this issue pushed up the line as a bug in the baseband?

SuperSync said:
So I've got a new Samsung Galaxy S7 Edge on AT&T wireless, whom I have been a customer of since the late 90's.
When I try to call my home phone, which is U-verse Voice service (on AT&T), it goes straight to my U-verse voicemail. If I disable "Enhanced LTE Services" under mobile networks/data settings (which also disables HD Voice when I call other AT&T HD Voice-enabled phones) it works fine.
I have tried a calling a few U-verse Voice lines, including my own, with Enhanced LTE Services enabled, and it happens with all of them, so I assume there is a bug of some sort between the hand-off from the wireless to the VoIP network and some confusion causing the problem.
I can call traditional POTS lines and VoIP lines to other providers with zero issues, with Enhanced LTE enabled or disabled.
My wife has an HD Voice enabled Galaxy S5 that can reach my U-verse Voice line with no issues as well, so it seems specific to the Galaxy S7.
I am on baseband version G935AUCU2APD1 and build number MMB29M.G935AUCU2APD1 (the latest, AFAIK).
Any ideas or suggestions on how to get this issue pushed up the line as a bug in the baseband?
Click to expand...
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You're gonna want to call at&t tier 2 tech support & submit a trouble ticket. It may be a simple fix or a complicated mess but either way that's where it all starts. Call 800-331-0500 from another line if you can in case they want to troubleshoot with you on the line. Tell the rep who answers that you already talked to tech support & they said you need tier 2

Related

TMO Visual Voicemail WiFi --> Broken

Visual VoiceMail does not work on WiFi. I am assuming it's a result of the bogon address scheme they are using.
I had a rep from TMO verify the issue by leaving messages on both WiFi and on 3G. The rep assured me that he would escalate the issue.
In the mean time, at the very least TMO should notify users of this limitation in the description on the market.
It has never worked on any connection other than Cell.
I imagine for the same reason that T-mobile My Account will not let you look at your bill on anything other than a cell connection either.
Just use Google Voice, miles ahead of T-Mobile's voice mail

VoLTE on Nexus 6 from Verizon

I went here , clicked on "Free Products", and found that my Nexus 6 was eligible for HD Voice. I signed up, checked out (for free), and it said that my phone now has HD Voice. The FAQ explains how to verify that it's actually working, as follows:
To verify Advanced Calling 1.0 is ready to use on an Android phone:
Open the Contacts app.
Tap on the Groups tab.
If you see a group named "Video Calling," this indicates that Advanced Calling 1.0 is ready for use.
Note: If you don't see the Video Calling group, turn off your phone and turn it back on again. If you still don't see it, verify that the latest software is installed on your phone.
Click to expand...
Click to collapse
My phone didn't pass that test, but I don't know if that's because I'm rooted. Or whether I'm confusing "HD Voice" with "Advanced Calling" which maybe I am. Kind of confusing.
I just tried this and was unable to send or receive calls. Kept getting all circuits are busy until I took it off my account.
Sent from my Nexus 6 using XDA Free mobile app
Yea I'm sure volte isn't enabled for the n6 right now on any network.
Sent from my Nexus 6 using Tapatalk
There needs to be a software update to our phones to make it work. now that vz is for sure getting the phone we should have a way to do that soon.
TonikJDK said:
There needs to be a software update to our phones to make it work. now that vz is for sure getting the phone we should have a way to do that soon.
Click to expand...
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Right, but it's confusing that the Nexus 6 is identified as "eligible" for HD Voice, given that HD Voice is part of Advanced Calling, which is Verizon's name for VoLTE. But I suppose it's not remarkable that there is misleading and confusing information on Verizon's website.
Back to waiting for Godot...
hd voice isnt the same as volte. tmobile has had hd voice for a while now, and volte is only voice over lte. two differing things.
simms22 said:
hd voice isnt the same as volte. tmobile has had hd voice for a while now, and volte is only voice over lte. two differing things.
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That's what I mean when I say the Verizon site is confusing. Here's what the FAQ says:
What is Advanced Calling?
Advanced Calling 1.0 is a first generation suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE is a new technology platform that delivers voice calls over the 4G LTE network instead of the traditional voice network.
The benefits of Advanced Calling 1.0 include:HD Voice
1-way or 2-way video calls* (including support for video calls over Wi-Fi)
6-way conference calls​
What is HD Voice?
HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network.​
Reading that, and seeing that my phone was "eligible" for HD Voice, made me think that maybe VoLTE was being rolled out for the Nexus 6. Obviously it wasn't, but you can see the source of the confusion.
baudi11 said:
That's what I mean when I say the Verizon site is confusing. Here's what the FAQ says:
What is Advanced Calling?
Advanced Calling 1.0 is a first generation suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE is a new technology platform that delivers voice calls over the 4G LTE network instead of the traditional voice network.
The benefits of Advanced Calling 1.0 include:HD Voice
1-way or 2-way video calls* (including support for video calls over Wi-Fi)
6-way conference calls​
What is HD Voice?
HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network.​
Reading that, and seeing that my phone was "eligible" for HD Voice, made me think that maybe VoLTE was being rolled out for the Nexus 6. Obviously it wasn't, but you can see the source of the confusion.
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ah, i see. it is a little confusing how they set it up. seems like they have hd calling on their volte enabled line. tmibile does it on their non volte enabled lines. but both caller and reciever have to have hd calling for it to work.
baudi11 said:
I went here , clicked on "Free Products", and found that my Nexus 6 was eligible for HD Voice. I signed up, checked out (for free), and it said that my phone now has HD Voice. The FAQ explains how to verify that it's actually working, as follows:
My phone didn't pass that test, but I don't know if that's because I'm rooted. Or whether I'm confusing "HD Voice" with "Advanced Calling" which maybe I am. Kind of confusing.
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Click to collapse
My understanding is that the Nexuz 6, while it will support Advanced Calling (VoLTE), it will only support HD Voice and not HD Video - just like the iPhone 6/6 Plus. So that test is actually moot.
thepiombino said:
My understanding is that the Nexuz 6, while it will support Advanced Calling (VoLTE), it will only support HD Voice and not HD Video - just like the iPhone 6/6 Plus. So that test is actually moot.
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Click to collapse
Source?
I just added this feature to my account and nothing happened. Calls still work and the "LTE" label still disappears from above the signal icon (meaning the data connection is still going away during calls, and therefor VoLTE isn't working).
It can't be a coincidence that Verizon sees the N6 as compatible. My wife's Verizon Note 4 comes up as not compatible, for example. So, they must be enabling certain models on purpose and they enabled the N6.
My assumption is that there will be a software update to enable this on the N6 by default at some point before the phone launches on Verizon. However, maybe there is a way to manually enable it now? Does anyone know of any dialer codes or settings that relate to VoLTE? Is VoLTE working on any other carrier?
TheSopranos16 said:
I just added this feature to my account and nothing happened. Calls still work and the "LTE" label still disappears from above the signal icon (meaning the data connection is still going away during calls, and therefor VoLTE isn't working).
It can't be a coincidence that Verizon sees the N6 as compatible. My wife's Verizon Note 4 comes up as not compatible, for example. So, they must be enabling certain models on purpose and they enabled the N6.
My assumption is that there will be a software update to enable this on the N6 by default at some point before the phone launches on Verizon. However, maybe there is a way to manually enable it now? Does anyone know of any dialer codes or settings that relate to VoLTE? Is VoLTE working on any other carrier?
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Click to collapse
no other carrier has it yet, and verizon just started rolling it out(and most likely its not in your area yet).
I have a question.... When Verizon do release the update to initiate VOLTE for this phone will someone be able extract for us non Verizon nexus 6 owners to download it? Advanced calling is initiated on my account because I had the g3 so I'm hoping we can get the update when its released.
kng60ft said:
I have a question.... When Verizon do release the update to initiate VOLTE for this phone will someone be able extract for us non Verizon nexus 6 owners to download it? Advanced calling is initiated on my account because I had the g3 so I'm hoping we can get the update when its released.
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Not possible.
Google is adding in the standardized backend interface to have VoLTE working, but I am pretty much going to assume that it will be implemented carrier by carrier basis since there is also going to need to be changes to how towers/carriers hand off the protocol.
8Fishes said:
Not possible.
Google is adding in the standardized backend interface to have VoLTE working, but I am pretty much going to assume that it will be implemented carrier by carrier basis since there is also going to need to be changes to how towers/carriers hand off the protocol.
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Pretty sure he meant would it be possible to add it to a non-Verizon purchased Nexus running on Verizon's network. Not to port Verizon's VoLTE to another carrier.
That being said, it's pretty much impossible to answer until we know how Verizon implements this. If I had to guess I would say it could be added to the /oem partition similar to AT&T's stuff. Either way, I would say it's pretty likely it would be added to any device running with a Verizon sim.
We all need to remember that Volte is only available in a few cities yet
Just for giggles I added the Advanced Calling to my cart. (I didn't check out).. I noticed that it was going to remove ringback tones if I proceeded. Weird.
hdtechk said:
We all need to remember that Volte is only available in a few cities yet
Click to expand...
Click to collapse
Do you have a source for that? You could very well be right, but from reading verizon's website, it sounded like it was supposed to work anywhere with lte coverage.
simms22 said:
no other carrier has it yet, and verizon just started rolling it out(and most likely its not in your area yet).
Click to expand...
Click to collapse
It is LTE and phone compatibility dependent, not area. Unless your area does not have LTE.
I would imagine once 5.1 hits we will have volte/advanced calling on verizon. However none of this will work until verizon officially activates and allows this phone on their network as more than an unrecognized device. Like others have said though google still has some backend work to do to make it possible on their end as well.

WIFI calling on VZW

Hey guys been doing some searching do not have a definitive answer. I know Verizon Wireless recently enabled wifi calling on their network for iOS and select android devices which was back at the end of last year. As Android has native support wifi calling since Lolipop I believe, does anybody know if wifi calling works on nexus 6p with a verizon SIM card inserted? I have read different places its part of advance calling, or you may need the verizon messages app, so conflicting information, my new job provides me a phone with VZW, I am currently on T-Mobile do not want to carry two phones but VZW gets next to no service in my neighborhood, talking 1 or 2 bars of 1X only! Any help would be appreciated.
There is currently no wifi calling on VZW and the nexus 6P unless you use VZW's message+ app.
I'd be surprised if any non VZW Android phone ever gets it.
gunnyman said:
There is currently no wifi calling on VZW and the nexus 6P unless you use VZW's message+ app.
I'd be surprised if any non VZW Android phone ever gets it.
Click to expand...
Click to collapse
Thanks! But the wifi calling definitely works with that app installed? I use google voice so SMS isnt what I am looking for as that always works on wifi, I am talking about actual phone calls lol which I know in this day and age is crazy talk
Edit - you mean this app right? https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
yeah that's the app. It has a voice call option, I just put the phone in airplane mode and enabled wifi. It would NOT make a call so maybe I have no idea what the heck I'm talking about.

Sprint Nougat update can't surf while on call

Hello,
The nougat update was installed on my Sprint S7 edge the other night. Now I can't use the Internet while I'm on a call! I did calling and surfing with no problem before this update. I called sprint and they basically said that you can be on WiFi and call / surf no problem, which is true. But I am often away from WiFi and need to use internet while on call. I tried the different modes such as CDMA, LTE/CDMA, GSM/UMTS, AND Automatic but same problem.
Has anyone experienced this? Is there a setting or something to fix this?
Looks like I may have to go back to AT&T! ?
Thanks in advance
That is a limitation of Sprint, not Nougat. I switched from AT&T to Sprint last April and ran into the same issue immediately. While I plan to switch back to AT&T or Verizon, I've been using the hangouts dialer/google voice to make calls over LTE. This fixes the issue for me for the time being.
-Matt
coolecho said:
Hello,
The nougat update was installed on my Sprint S7 edge the other night. Now I can't use the Internet while I'm on a call! I did calling and surfing with no problem before this update. I called sprint and they basically said that you can be on WiFi and call / surf no problem, which is true. But I am often away from WiFi and need to use internet while on call. I tried the different modes such as CDMA, LTE/CDMA, GSM/UMTS, AND Automatic but same problem.
Has anyone experienced this? Is there a setting or something to fix this?
Looks like I may have to go back to AT&T!
Thanks in advance
Click to expand...
Click to collapse
I've never been able to access data over cellular while on a call on my S7 Edge. Nougat or Marshmallow. Worked fine on older phones, but Sprint's Spark network doesn't allow it.
I came from T-Mobile who I truly despise so I decided to give sprint a shot. I've been on sprint for years now on and off and I have NEVER been able to use the internet while on a call. As others stated above, their POS network doesn't allow it. It was the limitations of a CDMA network, but couple years ago, Verizon upgraded their CDMA network and now they can browse and talk at the same time. Sprint is the ONLY network that doesn't allow it that's in the top 4. ATT, TMO, VZW. While sprint was racing to be the first carrier to allow 4G (which they were) other networks were prepping for LTE and setting up their infrastructure to surf blazing speeds and still talk and sprint is stuck in the stone age's. Rant over lol
kennypow3rs said:
I came from T-Mobile who I truly despise so I decided to give sprint a shot. I've been on sprint for years now on and off and I have NEVER been able to use the internet while on a call. As others stated above, their POS network doesn't allow it. It was the limitations of a CDMA network, but couple years ago, Verizon upgraded their CDMA network and now they can browse and talk at the same time. Sprint is the ONLY network that doesn't allow it that's in the top 4. ATT, TMO, VZW. While sprint was racing to be the first carrier to allow 4G (which they were) other networks were prepping for LTE and setting up their infrastructure to surf blazing speeds and still talk and sprint is stuck in the stone age's. Rant over lol
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Click to collapse
Sprint actually did allow simultaneous voice and data for a while. It worked fine on my G3 (and still does, actually). But it doesn't work on any of the new phones that support their faster "Spark" network, or whatever they're calling it now.
meyerweb said:
Sprint actually did allow simultaneous voice and data for a while. It worked fine on my G3 (and still does, actually). But it doesn't work on any of the new phones that support their faster "Spark" network, or whatever they're calling it now.
Click to expand...
Click to collapse
what you said is 100% true but to add to the dialogue, the reason it doesn't work anymore is because manufacturers have reduced cell antennas down to 1
older devices used 2-3 antennas, so it was possible to use 1 antenna for internet on a LTE frequency while the other antenna was in use for voice calls.
VoIP is essentially a data stream so with 1 antenna that's the only workaround.
The last galaxy phone that did simultaneous voice and data (while not on wifi) was th GS3 . it had a radio in it call SVDO (simultaneous voice and data option)
no other galaxy phone since then can do both UNLESS your on wifi.
kennypow3rs said:
I came from T-Mobile who I truly despise so I decided to give sprint a shot. I've been on sprint for years now on and off and I have NEVER been able to use the internet while on a call. As others stated above, their POS network doesn't allow it. It was the limitations of a CDMA network, but couple years ago, Verizon upgraded their CDMA network and now they can browse and talk at the same time. Sprint is the ONLY network that doesn't allow it that's in the top 4. ATT, TMO, VZW. While sprint was racing to be the first carrier to allow 4G (which they were) other networks were prepping for LTE and setting up their infrastructure to surf blazing speeds and still talk and sprint is stuck in the stone age's. Rant over lol
Click to expand...
Click to collapse
Regarding Sprint racing to be the first carrier with 4G (Wimax) while the others were prepping for LTE, Sprint wanted to also do LTE like the others but at that time LTE was nowhere near ready & they had to do something with the spectrum they were sitting on at that time or else they would've lost it.
Robalboa said:
The last galaxy phone that did simultaneous voice and data (while not on wifi) was th GS3 . it had a radio in it call SVDO (simultaneous voice and data option)
no other galaxy phone since then can do both UNLESS your on wifi.
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Click to collapse
Last phone I remembered being able to do this was the Note 3. Man I miss being able to use simultaneous data & voice.
Sent from my SM-G935P using Tapatalk
Well that sucks. We should have that option it's freaking 2017 lol. It's hard to take them serious. I also keep hearing of a soft bank and TMO partnership they really do want to pair sprint with TMobile to compete against Verizon and ATT. If sprint did merge with TMO they could route calls through another frequency/band and have data sit on the LTE band.
Robalboa said:
The last galaxy phone that did simultaneous voice and data (while not on wifi) was th GS3 . it had a radio in it call SVDO (simultaneous voice and data option)
no other galaxy phone since then can do both UNLESS your on wifi.
Click to expand...
Click to collapse
Actually, a work-around that I've tried is using the Google Hangouts dialer. You can surf the web and be on the phone. Kinda sucks they eliminated the simultaneous talk and data.
I can attest that until the latest Nougat update (last week) I was able to be on a phone call while connecting to the internet and webex. I do this a lot due to being stuck in traffic and having to attend conference calls while driving.
My phone is a Galaxy S7 Edge. I also had this ability with my Note 3. Something fishy is going on here.
I'm really upset that this is happening all of a sudden, strangely right after the freaking software update. I want the feature back! Now every forum says that Sprint doesn't support it on these phone. BS! I am proof it did have the ability. They just took it away with stealthy maliciousness. Sprint needs to give us back the ability to use data and voice simultaneously!
I'm using s7 edge too. if anybody still can't use data while on call. try to turn off your power saving mode. don't turn off your power saving mode while you on call. off ur power saving mode before you call or answer someone. i update this reply while on call too.
I think nowaday most updates are all a big BS. just another ploy to take away all the neat features and give the phone companies more controls, limiting user ability, etc.... i.e. to save the phone companies bandwidth and data use..
My old samsung S4 can do everything after i completely rooted it. from hotspot to simult data and voice, also sim unlock... all done by me just reading xda
I want to upgrade to something newer with removable battery and microsd card in the form of a LG G5. and it's been a real PIA. first phone i got it has the latest firmwarez preventing any enabling of tethering or DIY sim unlock... Had to return it.... 2nd phone has earlier firmware so i can enable tethering. but has no way to use data and voice at same time.

Using wi-fi calling on a G900A on T-mobile

I just now switched from AT&T to T-mobile because I finally got sick of AT&T for various reasons including very high prices. The network lock is removed. How can I get wi-fi calling to work on this phone? When I try to enable it, I get "To enable this service you must confirm your emergency address.". Then I see "Wi-Fi calling lets you make and receive calls over Wi-Fi with your AT&T account. When you use Wi-Fi Calling, information about the country where the Wi-Fi connection is made will be sent to your carrier. Learn more about Wi-Fi Calling.". The last two words are a link to https://m.att.com/shopmobile/wireless/features/wifi-calling.html?referrer=. It seems there's a hangup of AT&T versus T-mobile. What should I be doing to get this working?
In case anyone is wondering, this particular phone is being used because it must be kept unrooted. I have a G900T that has been rooted.

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