Galaxy SM-A500M 4G does not work with new carrier - Galaxy A3, A5, A7, A8, A9 Q&A, Help & Troubleshoot

Hi all,
I own a SM-A500M phone. The phone has unlocked stock rom (original rom is not modified by carrier) and updated trough OTA to android 5.0.2. I know 4g does work in my phone because I could use it with my prior carrier, but I recently changed to CLARO and with this new provider I don't have 4g acces, only H+ and it is really slow and laggy connection.
I know the following:
1) Sim card is a compatible 4g nano sim
2) The carrier CLARO has 4g coverage where I live
3) The phone is not the problem
4) I have tried all the usual FAQS (APN's, select LTE in config, reboot) with no success.
5) The phone's variant is right (latinoamerican brand), so It can't be due to frequencies or bands problems.
I asked for help in CLARO and told me that this has happened amongst users with unlocked phones (that is, rom not modified with CLARO's bloatware), and the solution is to flash CLARO's rom. But the problem with this solution is that CLARO hasn't released android 5.0.2 update (and I think it will never update) and I really like android 5 and wouldn't want to return to 4.4.
So, is it true? Is there a chance to fix this problem with minor tweaks? What is the problem here?
Since I recently acquired this phone, I would prefer not lossing warranty, so rooting and custom roms might not be an option.
Thanks in advance. Kind regards!

You could try to flash their rom and check if it works. Then you can be 100% sure that hardware/chip/network provider are fine. I have the same phone on since last week, but still did not go to get the chip at a movistar office. Maybe you need to activate the chip and they refuse to do it unless you get their rom. Maybe just getting their rom, and then flashing back the updated stock one or a CM or whatev would be enough.

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Hey guys I need help... I got my wife an unlocked AT&T LG G2. I set up the APN setting and the LTE was working but as soon as I don't have a strong signal the phone drops to gsm and it doesn't give me the options to include other frequencies on settings. I worked with T-Mobile to fix the issue but they don't have a fix. I was adviced to flash a T-Mobile stock ROM is this possible if the build model is different?

[Q] On i337m which modem should I flash for AT&T?

Hi well I have the i337m it was for Telcel Mexico the baseband is i337MUMUEMK6, but i'm using it on AT&T, I'm running Phoenix Rom V9.4 but on reboots it takes quite a while to register properly on the network, however once registered is rock solid with Cell Signal and LTE. So I want to know if I need to change the modem and if so, which one.
When I was using Google edition 4.4.2 by Danvdh the delay was less than the one i'm experiencing now.
Thanks.
Nevermind problem solved, the problem was the "special" magic sim elite dual sim adapter. This adapters are expensive as hell for the lifespan they have. They start to fail gradually until they broke...

[Q] Installing Stock uk on USA phone

I moved from the usa to the uk, I have a t-mobile sgs4 and having some signal issues, my friend who has the same phone is not having the same issues.
Basically want to install Three UK firmware onto a t-mobile usa phone.....
Is this possible, as i keep getting errors using odin
have stock t-mobile rom just now and wanting stock three uk rom on it
Not possible. Kies and Odin both compare the ROM to the device. If everything is ok, then the ROM will install, but otherwise you'll receive a failure notification. Your best option is to go with a custom ROM, as you're limited solely to T-Mobile stock ROMs and can't use anything else.

Flashing international Firmware

Hello everyone,
yesterday, a family member gifted me an s7 from the USA (SM-G930P). He bought the phone off SPRINT as a SPRINT unlocked version, and, of course, because I live in Europe and want to use the phone with a European SIM card I have the "hands free activation" mark that is sitting on the top left edge of the display. I also noticed some changes, for example the "mobile data" toggle is nowhere to be found and also I don't have the options to choose the network mode (2G/3G/4G). I love the phone and I also would like to keep using it, I only need some answers from you guys.
My first question is, if the phone will actually let me use 4G network with my European SIM card, or will I be limited to 3G?
My second question is, If I can flash an international firmware for another carrier and another country on the phone, and if so, will I have the advantages of that firmware, like the Mobile Data Toggle??
Thank you very much for your answers.
If you install the 'Network' app you might be able to change the network type.
In general you should be able to use an unlocked P variant with a foreign SIM but you may have to activate with a Sprint SIM first.
You can't flash the international version since it's Exynos and the P version is Qualcomm CPU.
I am not sure if this model has Samsung region lock which is another thing to consider.
If I was you I would try to flash the U firmware (US unlocked) as it has the most support for international 4G bands among the Qualcomm US models. It also doesn't have all of the Sprint bloatware on it.
myphone12345 said:
If you install the 'Network' app you might be able to change the network type.
In general you should be able to use an unlocked P variant with a foreign SIM but you may have to activate with a Sprint SIM first.
You can't flash the international version since it's Exynos and the P version is Qualcomm CPU.
I am not sure if this model has Samsung region lock which is another thing to consider.
If I was you I would try to flash the U firmware (US unlocked) as it has the most support for international 4G bands among the Qualcomm US models. It also doesn't have all of the Sprint bloatware on it.
Click to expand...
Click to collapse
Thank you for your reply. I am currently using the European Sim from my carrier and I have no problems with it. I managed to get rid of the Bloatware by using Package Disabler Pro, but it still sits there somewhere on my phone. So far, the phone is working very well and other than the bloat sitting on my memory and the lack of LTE, I have no complaints.
Can you tell me if someone has tried to flash the U firmware on a P model with success?
KingFoltest said:
Thank you for your reply. I am currently using the European Sim from my carrier and I have no problems with it. I managed to get rid of the Bloatware by using Package Disabler Pro, but it still sits there somewhere on my phone. So far, the phone is working very well and other than the bloat sitting on my memory and the lack of LTE, I have no complaints.
Can you tell me if someone has tried to flash the U firmware on a P model with success?
Click to expand...
Click to collapse
My phone was 930p now it's using 930U it runs significantly better on the 930U variant
vegoja said:
My phone was 930p now it's using 930U it runs significantly better on the 930U variant
Click to expand...
Click to collapse
Could you tell me how you did it, or link me a guide??
I had bought an unlocked Sprint galaxy S7 (930P) off ebay which died on me. Got it repaired from the service center and they sent me a locked device instead. The phone is currently on Software Version - G930PVPS4BQC1 and the hardware revision is Rev 0.6. I'll be using the phone in India and have a few questions.
1. I need to get this SIM unlocked from a service online. Does anyone know of a reliable place to do so?
2. If I flash the U Rom on it after unlocking it, will I lose the unlock? (I don't mind downgrading from Nougat to Marshmallow)
3. Should I unlock first then flash the ROM or flash the ROM first and then try to get it unlocked?
4. Will flashing the ROM directly unlock the phone itself?
Please advise.
...
you could try gsm zambia to unlock your phone it works i tried it myself a few days ago, also after my phone got unlocked i flash the U firmware/rom and the unlocked remained. so you should unlock your device first then flash the U firmware :good:
PS. if you one nougat better to downgrade if you can do marshmallow so when you wont have any issues flashing to U firmware. :cool
2kool2btrue said:
I had bought an unlocked Sprint galaxy S7 (930P) off ebay which died on me. Got it repaired from the service center and they sent me a locked device instead. The phone is currently on Software Version - G930PVPS4BQC1 and the hardware revision is Rev 0.6. I'll be using the phone in India and have a few questions.
1. I need to get this SIM unlocked from a service online. Does anyone know of a reliable place to do so?
2. If I flash the U Rom on it after unlocking it, will I lose the unlock? (I don't mind downgrading from Nougat to Marshmallow)
3. Should I unlock first then flash the ROM or flash the ROM first and then try to get it unlocked?
4. Will flashing the ROM directly unlock the phone itself?
Please advise.
Click to expand...
Click to collapse

Strange Network Issues With Unlocked SM-G935P (Sprint) on MetroPCS

Hey guys, I could use a little help here. I've done some firmware flashing on phones years ago, so I'm not a total noob, just haven't needed to in a long time.
Anyway, I recently picked up an unlocked Sprint S7 edge (was a really good deal) and I'm trying to use it with Metro now. The issue is this. If I set the network to GSM mode, I can make phone calls just fine, but data is totally not functioning. If I switch it to LTE/CDMA mode, the data works beautifully, but I can't make or receive any phone calls. It just instantly hangs up if I try to dial out or goes to voicemail if someone calls me.
I've activated the IMEI with my carrier and verified that the phone is indeed unlocked. I'm guessing this is just some annoying Sprint bug put in there to make the phone not work right on other providers. Any ideas what needs to be done? Do I need to run a third-party ROM, flash a different modem to it? Something else?
I really appreciate any tips here.
What firmware is the phone running?
lvpre said:
What firmware is the phone running?
Click to expand...
Click to collapse
Hi Ivpre,
Thanks for responding. The phone is running Software version G935PVPU6BRD2, baseband version G935PVPU6BRD2, it's HW revision 7.0 and Android 7.0. Kernel version is 3.18.31-12623509.
I've tried using a few SM-G935U ROMs but they all have failed so far and left the phone in a boot loop. Only by reflashing a Sprint ROM am I able to successfully flash it.
I assume I'm just not selecting or finding a ROM that the same or newer version, as I've read about the downgrade issues with the bootloader. Any idea how to match one? I'd be fine with pretty much any ATT/T-Mobile/Metro ROM since that should fix my issue for the time being. A factory unlocked ROM would be nice though.
I have a T-Mobile Sim (same network Metro uses) in my unlocked Sprint S7 Edge. Network mode is set to Automatic and everything works fine.
Did you Add the APN for T-Mobile? I had to add the T-Mobile APN https://support.t-mobile.com/docs/DOC-28006
And the ALSO add a second APN named internet, with no other values changed. The 2nd one is the one selected, not sure why, but it works that way.
I would like to flash a T-Mobile Rom or the U Rom but they are on Baseband 4, which will not work since our phones are now on Baseband 6(5th number from the right in the firmware version.)
Did you try changing the APN settings?
gullzway said:
I have a T-Mobile Sim (same network Metro uses) in my unlocked Sprint S7 Edge. Network mode is set to Automatic and everything works fine.
Did you Add the APN for T-Mobile? I had to add the T-Mobile APN https://support.t-mobile.com/docs/DOC-28006
And the ALSO add a second APN named internet, with no other values changed. The 2nd one is the one selected, not sure why, but it works that way.
I would like to flash a T-Mobile Rom or the U Rom but they are on Baseband 4, which will not work since our phones are now on Baseband 6(5th number from the right in the firmware version.)
Click to expand...
Click to collapse
So you are using the Sprint firmware on T-Mobile? Everything works well? I'm thinking of jumping to cricket this summer, but one phone is stuck on b5 (the other is still rocking 4), so I was a little worried. So basically you just put in the SIM card and added the APN's?
lvpre said:
So you are using the Sprint firmware on T-Mobile? Everything works well? I'm thinking of jumping to cricket this summer, but one phone is stuck on b5 (the other is still rocking 4), so I was a little worried. So basically you just put in the SIM card and added the APN's?
Click to expand...
Click to collapse
Yes it was working fine with a T-Mobile Sim card and edited APN's. It is now back on Sprint because T-Mobile coverage is poor/non existent inside my work. I will be porting one of my SERO lines to T-Mobile but keeping one with Sprint. T-Mobile only uses Band 2 and 4 where I live, If you live somewhere that has band 12, it may not be unlocked in the Sprint Firmware.

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