Ok guys, I realize some of you may think I'm a bastard for asking, but here it goes...
I got a G1 through T-Mobile. Love it, I can deal with the suck ass battery because I have a car charger. Fast forward I few weeks and I noticed I have 3 or 4 stuck pixels. most of them aren't very noticeable, but one is like the freaking north star, really annoying. Then the creaking started. I figured I'd have to live with it since it was past my grace period.
Then I started browsing this forum and noticed people were getting replacements for pixels and creaking. I rooted my phone, which was a godsend, since I could now tether.
Everything was great, then one night I drove to the convenience store on my way to a bar, I put phone in my pocket, buy a few cigars. I walk to the bar down the street, take out my phone to sit at the bar and there's a large arching crack. I couldn't believe it. I was so pissed because I love this phone so much and I spent $200. I didn't even put any pressure I just put it in my pocket. Ruined me night. Is it possible that swinging open the screen could have caused it? I use the keyboard a lot.
I can't afford to get a replacement with the insurance, if it's going to be over $100. Besides, I've only had the phone for a month and a half. That's why I want to ask: if I send it in under warranty for the pixels and creaking, will T-Mobile charge me when they get the phone and see a crack in the screen? Is it possible that the crack is covered under warranty for some bizarre manufacturing defect with the keyboard?
I realize some may think it's kinda underhanded, but I honestly was shocked when I saw the crack, I am ultra careful with this phone and I've never dropped it or put extreme pressure on it; and technically, I will be returning it for the creaking and pixels.
A crack in the screen was not caused by sliding open the phone it had to have some pressure put on it to happen. Unfortunately it is not covered under warranty through tmo or the manufacturer the only way to get it replaced is through insurance $130. Never fun but a crack to the screen is not covered by HTC under there manufacturer warranty. If you do send it inwith out saying anything about the crack you will be charged an out warranty fee when the phone comes and the warehouse sees there is a crack on the screen. Then voiding your warranty completely best thing to do is just get your money together and pay for your insurance that is why you have it.
Your pretty much SOL. Regardless what was wrong with the phone prior to the screen breaking its no longer covered under warranty. You can still do a warranty exchange if you don't tell them about the broken screen but when they get the phone back Tmo will charge you $110 out of warranty fee. Sorry for you lose but looks like your wallet will be a little lighter.
argh! Well THAT didn't take long. My S4 fell about 14" onto the floor and the glass shattered the day I got it. Putting aside for the moment how disappointed I am that the phone failed the most basic of drop tests (I've dropped every smartphone I've ever owned multiple times from greater heights and this is the first one that broke...and so easily).
I decided to attempt to repair the glass so I ordered a replacement glass kit and went for it. The repair itself was fairly straightforward and pretty much just like the S3.
After getting the whole thing back together I noticed that when I do a screen wipe to remove fingerprints (applying a bit of pressure to the screen) I get a bubble in the center of the screen...like it's sticking to the digitizer/LCD screen below. The kit came with a small suction cup which I can use to pull the glass away from the digitizer and the bubble goes away. It seems to have gotten better from yesterday to today - it no longer sticks during normal use, only during heavy wiping.
So...can anyone give me some direction here? Will it just dry out and take care of itself? Should I take the screen off and clean the LCD again? Should I try using several layers of adhesive to increase the gap between the glass and LCD/digitizer?
Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.
eskomo said:
Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.
Click to expand...
Click to collapse
I got my phone from Sprint...the insurance has a 30-day grace period before it goes into effect and a $200 deductible for broken screens. I cancelled it.
The guy said he'd be more than happy to send me another screen...I just want to make sure it's not something I did. This screen is OEM, but of course there is no glue between the LCD and glass after the replacement.
I didn't know there was a 30day grace for replacements. This must be new. I've had my phone replaced before 30 days after I bought a phone before. And screen insurance replacements are $100. Just did one not to long ago. This is why I only by from Best buy now. I make them price match Sprint.com and then buy insurance through them at the discounted rate if you pay up front. No deductible on anything and only thing they don't insure is lost or stolen.
But back to the original problem... If the suction cup tool doesn't fix it then you can try to clean it off and redo it again before send it back for another one. Just not sure why its sticking like that.
Here is one option, but this is why I buy my phones from Best Buy and get their Geek Squad protection.Unlimited replacements and no deductible. I had to replace my screen when I had my S3 a month ago through Sprints insurance Assurion and it cost $150. https://www.youtube.com/watch?v=wPXVnTlrqeo
Hey!
I bought a galaxy S4 two days ago and i have been working so i haven't really used the phone but today i had a day off and played with it for a while but i noticed that when i turned of the screen i saw a small deep scratch on the screen (I could feel the scratch by moving my fingernail on it) I took it to the store where i bought the phone for 984 USD (Note i bought it here in Iceland) they said the scratch is from me and it can not be a damaged product and said that they would not replace my phone or anything. After talking to the laddie and arguing that the phone has been at home all the time while i was at work and if i used the phone i never put it in my pocket and i had a smart cover and it cant be sand or anything, She said that they are going to take the device and bring it in for inspection to "Check" if the scratch in the phone is after me or from the production line and they would get back to me in 2 - 3 days. I am wondering what can i do i know the screen on the phone does not scratch easily and a deep scratch should not come so easy what can i say to the company to get my device replaced and have no more troubles
The Smart cover did not have any scratches on the screen and looks like it is new.
When i buy new phones or any electronics i check them well for any product errors and i take good care of the device
I bought the phone from a company called Nova (They seem to be known not to go after the warranty and are hard to deal with)
- MooViking
My English is not very good i am sorry for that.
Yeah, you dropped the ball not checking your phone straight away, it`s going to be hard to prove you did not make the scratch yourself, good luck anyway.
John.
EDIT : Your English is GREAT, I am English and it`s better than mine. :crying:
Ouch, I can't believe they wouldn't check it at the store and for $1000. Good luck, store will probably refuse.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, you're kinda screwed here.
You should always check for defects the same day you got the phone so that if there are any issues you can report back to the seller immediately.
My telco provided S4 has a 8mm scratch right smack in the middle of the screen and I called them up immediately to report it. They were then able to issue me a replacement.
The only thing left for you to do is to see what kind of consumer laws apply in your country.
Was the security seal on the box broken when you got it?
John.
My S4 screen got two hairline cracks about a month ago and expanded a little. The phone was working fine but this was bugging me. I went to Amazon and purchased a new OEM replacement glass (cost me $4; skeptical on the OEM claims). Anyway I removed the old glass successfully with a heat gun and a plastic iPhone tool and removed all the old adhesive off.
Being stupid I peeled the black adhesive and balled it up. I went to put on the new glass and I realized the new glass doesn't come with adhesive on it. After installing it I then realized that I actually cracked the LCD (I guess from the pressure when I was pressing a bit on the glass to make contact with the adhesive I thought came on the glass). Anyway, my phone doesn't turn on now (screen is dead) although the phone still works. I removed the screen again and threw everything in a box.
I'm without my personal phone now and I'm stuck using my company phone for the time being for personal stuff. I looked at Amazon and the replacement LCD is $200. I'm not on a contract with this phone and don't want to sign a contract with AT&T or I lose my current minute package I have. I purchased this device from Craigslist from some guy for $400 a couple of months back.
What is the best route to repair this? Keep in mind I don't have insurance since I purchased this outright. This is the 32GB model. Should I just sell it AS-IS on Craigslist? How much should I ask?
By the way I think Gorilla Glass is BS. My phone fell about 4 inches on the ground and got two cracks.
Android300ZX said:
My S4 screen got two hairline cracks about a month ago and expanded a little. The phone was working fine but this was bugging me. I went to Amazon and purchased a new OEM replacement glass (cost me $4; skeptical on the OEM claims). Anyway I removed the old glass successfully with a heat gun and a plastic iPhone tool and removed all the old adhesive off.
Being stupid I peeled the black adhesive and balled it up. I went to put on the new glass and I realized the new glass doesn't come with adhesive on it. After installing it I then realized that I actually cracked the LCD (I guess from the pressure when I was pressing a bit on the glass to make contact with the adhesive I thought came on the glass). Anyway, my phone doesn't turn on now (screen is dead) although the phone still works. I removed the screen again and threw everything in a box.
I'm without my personal phone now and I'm stuck using my company phone for the time being for personal stuff. I looked at Amazon and the replacement LCD is $200. I'm not on a contract with this phone and don't want to sign a contract with AT&T or I lose my current minute package I have. I purchased this device from Craigslist from some guy for $400 a couple of months back.
What is the best route to repair this? Keep in mind I don't have insurance since I purchased this outright. This is the 32GB model. Should I just sell it AS-IS on Craigslist? How much should I ask?
By the way I think Gorilla Glass is BS. My phone fell about 4 inches on the ground and got two cracks.
Click to expand...
Click to collapse
Sell it as-is, ask around $150 - $200... someone who knows how to fix it will gobble it up. Take that money and spend a little extra and buy a Nexus 5 from Google. At least this is what I'd do...
If you really intend on keeping it.
https://www.youtube.com/watch?v=Duc3v5Kgn-A
NighthawkXL said:
Sell it as-is, ask around $150 - $200... someone who knows how to fix it will gobble it up. Take that money and spend a little extra and buy a Nexus 5 from Google. At least this is what I'd do...
Click to expand...
Click to collapse
Agreed. I'd rather have the Nexus 5 anyway.
Really sorry to hear about your phone though. I personally wouldn't risk replacing the LCD, you may break something else while inside..
If anybody wants to buy it let me know via PM. If not, I'll just hang on to it until the S5 comes out. I'm sure the price of the LED screen will drop.
I purchased another S4 (16GB model in White). It sucks because the broken one is a 32GB.
Update: Sold the phone to some guy who owns a cell phone shop for $175. Not bad.
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
Very easy.
Contact "PayPal" immediately.
Explain situation.
They seem to have some issue with the grade 7000 aluminum that they are using in the note 5/s6 edge+. There were another user that had his whole back cracked. Seem to be expanding and shrinking with heat/cold. A lot of phones have some rubber between the screen and the metal but these phones does not.
Sent from my 6 Edge Plus
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Thanks avetny,
I'll give it a try and keep you all posted.
cknorthpole, hopefully the word gets out and they take care of us, its customers.
Insane Devil said:
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Click to expand...
Click to collapse
Thanks insane devil,
What appears to be the aluminum being scuffed is actually my reflection while taking the picture on the pristine, blemish free shiny bevel on the aluminum edge. As for the apparent increased gap, I can only say I can see Samsung's tolerances still not being perfect, but it is slightly wider than the rest of the phone. Simply magnified by the close up pictures.
This was a under one week old phone. I still believe or blame a manufacturing issue, whether Samsung or Corning, who knows, but hopefully they'll own up to it.
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
Hairline crack
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
hi and how the case ended? I got the same problem
---------- Post added at 08:05 PM ---------- Previous post was at 08:00 PM ----------
[email protected] said:
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
Click to expand...
Click to collapse
Hi. And how the case ended? Got the same problem
Sadly, I'm having to live with it. No solution found anywhere... heresy incoming...: I wonder what apple would have done?
not a solution but atleast this might help
Very nice! Where can I find it?