Related
I just had a scare. I updated my GN 8013 to JB 4.12 several days ago and haven't had any real issues. I let my Note go into hibernate to take a break and do some chores in between trying to finish an ebook checked out from my local library. The battery was at 68 per cent and I planned to be back to reading within 10 minutes. When I did get back to read and picked up my Note it wouldn't turn on. This is the first time this has happened. Jumping onto Google, it appears this has happened to other Samsung tablets in the past, usually after a software update. Here's a link I used and following the steps outlined in I then was able to reboot (keep finger on screen while holding down power button then reboot once battery icon appears on screen). http://mojocode.com/content/samsung-galaxy-tablet-101s-wont-boot My battery is still at 68 percent, but I'm leaving it plugged in while I do some other chores. I hope this isn't a new problem brought about by the update. If anyone else has this issue, I'd suggest we keep track so we can report to Samsung.
Yeah I think they call it the sleep of death. Happened to my recently updated wifi (8013)note also.
IF it is happening then only 8013 devices as none from other devices have reported so far. If two devices then it is a cause of worry
samir_a said:
IF it is happening then only 8013 devices as none from other devices have reported so far. If two devices then it is a cause of worry
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Click to collapse
I started the thread so we can see if it's happening to multiple units and what models and firmare seem to be affected. If more report the same issue, maybe this thread can be stickied. From what I read when looking for solutions, it seems to occur after firmware updates and has occurred on many of Samsung's tablets.
I have a N8000 and it's happened to mine three or four times since August; once on ICS. It would infrequently happen to my GT-P7500 on HC also. You can be in the middle of something and the screen goes black. No warnings or pop-ups, it just goes black. Nothing happens when you hit the power button normally like you would to wake it up. You have to hold the power button down for a looong time (maybe more than once) and the tablet boots. The first time it happens it's stroke inducing because you think your tablet's dead. After that it's just an annoyance. I have no idea what causes it but it does no harm (other than potentially losing unsaved work) when it happens. Between my OG G-Tab and the Note it's probably happened half a dozen times in eighteen months.
BarryH_GEG said:
I have a N8000 and it's happened to mine three or four times since August; once on ICS. It would infrequently happen to my GT-P7500 on HC also. You can be in the middle of something and the screen goes black. No warnings or pop-ups, it just goes black. Nothing happens when you hit the power button normally like you would to wake it up. You have to hold the power button down for a looong time (maybe more than once) and the tablet boots. The first time it happens it's stroke inducing because you think your tablet's dead. After that it's just an annoyance. I have no idea what causes it but it does no harm (other than potentially losing unsaved work) when it happens. Between my OG G-Tab and the Note it's probably happened half a dozen times in eighteen months.
Click to expand...
Click to collapse
On my GN 8013, I had to keep a finger on my screen while holding down the power button; that brought up the battery icon screen and from there I could reboot. Holding down the power button alone did not reboot and triggered my panic that drove me to a Google search and a solution to enable rebooting. This seems to be a long standing issue across versions of Android and manufacturers and seems to be a result of manufacturer code tweaking having unexpected consequences.
mke1973 said:
This seems to be a long standing issue across versions of Android and manufacturers and seems to be a result of manufacturer code tweaking having unexpected consequences.
Click to expand...
Click to collapse
I kind of look at it as the equivalent of the "blue screen of death" in Windows. My desktop PC throws a shoe every once in a while and it's usually tied to either graphics or memory conflicts based on the dump message. I'm guessing what we're experiencing is the Android version. As a pure guess I'd say it's something to do with memory reads/writes/buffers caused by either a management issue with the OS or an app (or combination of apps) doing something it shouldn't at an inappropriate time. And after playing with the power button I've gotten what you did (the giant battery icon showing up) and other times the Samsung boot logo. And I've had it happen twice in a week and other times once in six months; all without changing anything with the OS or apps. It's just one of life's little mysteries.
P.S. - My N2's done it but it behaves differently. It shows up a spontaneous reboot.
I had same issue frequently since last upgrade to 4.1.2 . I thought the problem is from Mobile VOIP. So I un installed it.
But today, another freeze happened. Ok, today just once. But, what's the problem?
N.b I recover it just by holding power button for 8 seconds.
Sent from my GT-I9100 using Tapatalk 2
mohammedsarhan said:
I had same issue frequently since last upgrade to 4.1.2
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Click to collapse
If it's happening frequently it may be something other than the random event some of us are talking about. A lot of you that upgraded from ICS to JB with all your apps intact could be having compatibility issues as not all apps have been updated/optimized yet. Older apps that are a little less mainstream and/or popular would be a good place to start to troubleshoot. Unless there's something specific to U.S. JB a lot of us have been on it since October and there haven't been any reports of frequent freezes or reboots. That is outside the random one discussed above that's not specific to JB.
mke1973 said:
I just had a scare. I updated my GN 8013 to JB 4.12 several days ago and haven't had any real issues. I let my Note go into hibernate to take a break and do some chores in between trying to finish an ebook checked out from my local library. The battery was at 68 per cent and I planned to be back to reading within 10 minutes. When I did get back to read and picked up my Note it wouldn't turn on. This is the first time this has happened. Jumping onto Google, it appears this has happened to other Samsung tablets in the past, usually after a software update. Here's a link I used and following the steps outlined in I then was able to reboot (keep finger on screen while holding down power button then reboot once battery icon appears on screen). http://mojocode.com/content/samsung-galaxy-tablet-101s-wont-boot My battery is still at 68 percent, but I'm leaving it plugged in while I do some other chores. I hope this isn't a new problem brought about by the update. If anyone else has this issue, I'd suggest we keep track so we can report to Samsung.
Click to expand...
Click to collapse
Pretty much exact same thing happened to me last night, for the first time ever. Took me about 30 seconds to get any response, by holding down the power button for a LONG time. Rebooted, saw the battery was below 20%, which was also odd since I had charged it overnight and had consistently been getting 2-3 days on a charge.
If it happens again, I'll go with Barry's suggestion and try a clean install, then adding apps one by one. Little disappointing though, as I've had no real problems at all with the GNote until this JB update.
Thanks,
JC
Sleep of Death...
I have the 16gb wifi GT8013 model and I am having the sleep issue too. Mine isn't "deathly" that requires the finger on the screen while powering up, or standing on your head and spinning three times while chanting "sleep of death" or any craziness like that, but every once and a while, for no rhyme or reason, I have to start it from a cold boot when I attempt to wake it with the power button. I press and hold the power button for 3-4 seconds and here comes the Samsung boot logo. Once it gets booted and connects to the wifi, I am good to go.
This happens so intermittently, with it not doing it for a couple days, or it might be within the next hour. I think I have narrowed it down to the wifi radio. Reason being...I have done a factory reset and tried running it naked and it still happened. But I have noticed the issue seems to happen when I have left the house and it drops the home wifi and then negotiates a new connection with my SIII hotspot, which I turn on before leaving the house for work, or anything that I will need connectivity for the tablet while away from the house. I don't know if it is due to roaming outside the home wife and dropping the connection, or if it is the combination of dropping the home wifi and then locking into the phone hotspot. I am so busy that I haven't been able to get that far in my troubleshooting. However, I am leaning to just the fact of it leaving a wifi signal and, I guess, it doesn't want to and gets jumbled and kills itself all together. I say that because it has happened when I have forgotten to turn on the hotspot until I got to work and then I open the tablet and its dead.
This has been happening from day one, when I bought the tablet towards the end of January. Unfortunately the Samsung warranty absolutely sucks, due to them wanting me to ship it in and do without it for 3wks and then to boil my blood even more, they want to give me a refurb unit if they can't fix this one. To make matters worse, its been almost a week now and they can't even get the shipping arrangements made yet! Needless to say, with this thing only being barely two months old, I am a little on edge with Samsung and I would love to figure it out and fix it myself. If it were something I knew, without a doubt, would be fixed with rooting and dropping CM on there, then I would. But I see there are still stability issues with most custom ROMs and I really would like to keep the functionality of the S-pen.
I have attempted to pull a log file with aLogCat and they are blank. It appears that the log files disappear when rebooted, which does me no good in figuring out what shut it down, if I can't recall the log from pre-shutdown. I have also tried aLogrec in hopes of accomplishing this, however, something isn't right because I left it recording for hours and days and the log file was only 1kb. Although, it doesn't much matter since the log recorder running in the background keeps it from sleeping to the point of shutdown, so I am assuming it is a sleep issue, due to that discovery.
If anyone has any thoughts that might help me, I am definitely all ears! This tablet is for work and school so it is next to impossible for me to do without it for 3wks...provided Samsung can get their crap in gear enough to even arrange the shipping for the service request. And I sure as hell don't want a refurb!!
Later,
Roger
I had periodic issues with the sleep-of-death once I updated to JB. It turned out that a VOIP program that worked fine on ICS (Sipdroid) crashed JB. I installed a different VOIP program that users said worked with JB (C-SipSimple) and my tablet stabilized. If you have non-stock apps that you use a lot, I would begin doing Google searches on them, starting with those that you use most frequently to see if anyone is reporting issues with JB (I wouldn't only rely on comments in playstore since users are more likely to engage in a discussin in a forum like this one). Good luck.
mke1973 said:
I had periodic issues with the sleep-of-death once I updated to JB. It turned out that a VOIP program that worked fine on ICS (Sipdroid) crashed JB. I installed a different VOIP program that users said worked with JB (C-SipSimple) and my tablet stabilized. If you have non-stock apps that you use a lot, I would begin doing Google searches on them, starting with those that you use most frequently to see if anyone is reporting issues with JB (I wouldn't only rely on comments in playstore since users are more likely to engage in a discussin in a forum like this one). Good luck.
Click to expand...
Click to collapse
Unfortunately, I have come to the conclusion it isn't an app issue. I have never used any VOIP service, of any kind, and I have done a factory reset and it happened before I installed any apps. Unless, of course, it is an app or service that is included in the Touchwiz junk and/or bloatware that comes with it. It happened on ICS, which is what came on it, and it happens after being update to JB. However, I only had it on ICS for a couple days and I would like to go back to it for further troubleshooting, but since it has been updated to JB, that isn't possible without rooting and I haven't decided if I want to do that yet.
--Roger
After further observation, it appears my sleep-of-death issues arise when I leave the comforts of my home Wifi. When doing so, apparently losing the Wifi signal causes the tablet to shut down completely... When asleep. If I have LogCatRec running, that keeps the tablet from falling into hibernate and the issue never happens, thus resulting in nothing interesting being logged, aside from the typical tablet activity.
Now the question arises, is it my home Wifi, or just leaving a Wifi range in general? I cannot get it to recreate the issue by simply turning off the Wifi signal it is currently connected to. However, I am now on a new Netgear router, due to the Belkin shooting craps on me, and it happened then, on the Belkin, and it happens now, on the Netgear. So, my presumption is that it has to drop a Wifi connection due to signal degredation, versus simply cutting a decent signal off at the source.
Has anyone else gotten this far with their sleep of death issue? Or is there another thread, that I've missed that I am just repeating? I am curious to see what's out there, before I send this thing off and its gone for three weeks!
-Roger
Sent from my GT-N8013 using xda app-developers app
I have no issues any longer after finding the offending app on my note and uninstalling it. I don't think there's one cause for this issue. Most often, Android OS updates seem to create program instability in some apps that then trigger the sleep of death. It gets hard to track down issues for individuals experiencing the sleep of death on their devices because we all have different apps installed. You might look at apps on your note that require WIFI to sync and are allowed to sync periodically since one of those may be the culprit. Check comments on Google Play to see if any are known to be buggy under JB. Good luck.
Mke1973, with all due respect, I dont think you are reading my post thoroughly.
As I have already said, this is not an app issue. I have done a reset and the issue still happens when I run it without any apps downloaded and installed. Unless it is an issue with a Samsung app that is preloaded, in which case the fix is still out of my hands, since the owner of the tablet can't uninstall crapware at their will, without rooting it.
Sent from my GT-N8013 using xda app-developers app
Actually, I wasn't ignoring your facts it's just that there are 3rd party apps installed by default that, if you decide to use them, require sync. Specifically I'm thinking of Evernote. Once device makers began pushing out upgrades to JB, some Android users began reporting incidents of the sleep of death when using or after closing Evernote in various Android forums. It wasn't a majority of people, but more than a smattering, but that is standard with the sleep of death. Again good luck on your hunt.
Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk
My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.
Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
Click to expand...
Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.
Got a reboot once on PAW FW. Nothing after.
Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems
Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Same.
i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up
I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.
Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.
Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking
same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.
Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.
I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue
I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.
samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.
Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Does anyone have any feedback on this? Thanks!
I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....
eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge
Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.
Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...
I would return it immediately while it is within your return period.
eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Double post
hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!
i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Sounds like your battery is on its way out. Have you tried a new battery?
Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...
Try hardreset or flash via odin
Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
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Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
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80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
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Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
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I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
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Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
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The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
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Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
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Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
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why don't you reflash you device with supported PIT file and stock F.W ?
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
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Click to collapse
I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.
pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
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Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
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Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.
Hi.
I know it's early days for the European market to be using one of these phones, but I have had mine since Saturday. I'm finding that it will freeze for about 20 seconds before switching itself off and then restarting. It doesn't matter which app I'm using, at one point I was playing music and it made the most horrendous noise before doing it. Other times I've been playing videos, I've been on the Internet or on Facebook or something and the same thing has happened.
I'd first set this phone up through SmartSwitch, so I figured maybe do a factory reset and reinstall all my apps fresh. This has made no difference. Has anyone else experienced this problem?
I have mine since Friday, not one issue. Freezing and restarting sounds like software or hardware issue. If I was you I would factory reset again and run clean without installing any software yet (could be a program you're installing). If it's fixed, then load few programs at the time to try to identify which batch has a bad program in it. At the end, if you don't want to bother or it still doesn't work, just return it.
Hi Pete
I have a feeling it's a screen issue, the last time it happened there was a thick jagged line about 5mm going across the lower half of the screen. Could well be hardware/screen. Obviously I just got it so I'm going to probably going to have to return it. Thanks for the quick reply
Galaxy S8 Freezing here too
I purchased a Galaxy S8+ for myself and an S8 for my daughter. We got the phones on April 20th and since then only the S8 has frozen twice. The clock on the front of the phone stops, the only way to 'wake up' the phone is to press and hold all of the external buttons for ~15 seconds.
What is the Samsung warranty like in the event that this becomes a real problem?
Is this still happening to anyone? I have the T-Mo varient of the S8 and I have returned my first one, now its happening to my second. It just freezes randomly, once or twice a day.
This just happened to me. Was watching youtube before the screen froze and the speaker started playing a buzzing tone. It restarted after a few seconds and during bootup, a blue bar appeared at the bottom of the screen