Freezing! Rebooting? - Samsung Galaxy S7 Edge Questions and Answers

Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk

My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.

Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk

Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...

XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
Click to expand...
Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.

Got a reboot once on PAW FW. Nothing after.

Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems

Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.

I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk

rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
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Click to collapse
Same.

i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up

I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.

Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.

Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking

same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.

Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.

I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue

I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.

samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.

Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...

Related

Vibrant Freezes and WIFI freezes?

So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Samsung Vibrant Freeze
drgnclwk said:
So I've had the vibrant freeze on me about 3 or 4 times out of the 2-3 weeks I've had it so far. It's gone black with the bottom four buttons still lit but it wouldn't shut of via the power button or respond to any other buttons either. Also, one time it froze yesterday after I did a master reset through the factory reset option. This time it froze while I was trying to do a speed test, the screen stayed on in the speed test window but buttons were once again nonresponsive. I haven't replicated it yet though. I have to pull the battery to get it restarted.
Another issue I've experienced a couple of times is the wifi would freeze when I turn it off through the power widget (my normal method of toggling wifi). It says that wifi is turning off but it stays in that state and never actually does. The green light would dim on the power widget as though it's turning off but it sticks there and under wifi info it just says it's turning off. When this happen, wifi will neither turn on nor off and just becomes unresponsive. I have to restart the vibrant to get wifi back to normal.
Anyone else experienced this or have any ideas on these problems?
Click to expand...
Click to collapse
has any solution been found for this ?? i have similar freezing issues with my vibrant .. i found one possible culprit listed on another site .. there is a way to disable the TeleNavGPS app (as you cannot uninstall) .. it is supposed that this interferes with the phone to the point of complete failure
Are you running stock 2.2 from Kies? I had exactly the same problems.
Sent from my SGH-T959 using XDA Premium App
You could try backing up and doing an ODIN flash to KA6. I've had similar lockups with some builds in the past but they are fairly infrequent. Currently running stock KB1 rooted with KA6 radio and it has been smooth for a long while now.
I've tried some of the 2.2.1 Roms, but I absolutely need wifi calling so I stick with stock.
Sent from my SGH-T959 using XDA Premium App
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
FirefighterZ said:
I have the same issue. On my second Vibrant running stock 2.2. About to send this one back for warranty as well. Mine will freeze from the lock screen, either stuck on the screen and the display stays on, or the screen wont come back on from idle.
Click to expand...
Click to collapse
Have you tried another ROM? I thought my phone was broken with stock 2.2. Haven't had issues with Bionix.
Sent from my SGH-T959 using XDA Premium App
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
FirefighterZ said:
No other ROMs, I know there are a lot of good ones, but I shouldn't have to root my phone for it to work correctly. Within a week of this current Vibrant I was having these issues. I didn't purchase the Vibrant to flash ROMs, I bought it because of the specs to remain stock. On a side note..I was told after 3 warranty replacements within 90 days I will be able to get another phone from them.
Click to expand...
Click to collapse
Yeah, know what you mean. It is silly that stock is just broken. Hopefully the OTA will be better than the Kies release. (Are they doing an OTA?)
Maybe they'll swap for a Nexus S.
Sent from my SGH-T959 using XDA Premium App
im rooted on android 2.2 but stock rom stock modem stock everything just root. i have had the same wif issue as the op. i just go to settings>wireless settings> wifsettings and turn on wifi that way. if you notice it will say error. 90% of the time this works and you will not have to reboot. i switch from wifi to 3g a lot. i have not figured the cause just yet but this is a work around for now.
as far as deleting the bloatware i rooted and deleted all that crap like sims, and other apps that i do not/will not ever use. there is a thread on which ones are safe to delete. be careful about deleting apps that are used by google such as google talk.
Unreal, Samsung. I wanted to sell my Vibrant, but can't get anywhere near what it's worth because of these stupid issues.
Sent from my SGH-T959 using XDA Premium App
I'm having the same problems!!!
I am now on the 3rd replacement (that's the 4th T-Mobile's Samsung Vibrant 3G!!!) and still having problems.
My phone will just be sitting on my desk at work and I'll hear it buzz a couple times. I know that buzz. It's something "Force Closing" in the background. I will pick my phone up and it will be unresponsive. It will light up the 4 buttons on the bottom of the device, but nothing else. Normally, it will then immediately start rebooting. It will go through the usual start-up screens. It will then show the status bar at the top; battery life, alarm clock, signal, 3G/WiFi, Media Scanning progress. However, the rest of the screen will be black. It will then vibrate once, then 2 more times and do it all over. It repeats this at least once for around an hour EVERY DAY!!! Other times, it will not restart on it's own and I will have to hold down the power button to manually do so.
I have also gone through ALL the troubleshooting I can imagine. All logs, history, texts, cache... EVERYTHING... has been cleared.
Please forgive me for asking, but it appears that I am to possibly root my phone for a resolution... is this true?
Also, has anyone heard of this "3 Returns Within 90 Days" policy with T-Mobile? I could easily do this with this phone. Has anyone had any luck getting them to do that?

Samsung galaxy s3 crashing and bootloops when not charging

Hi guys just got my s3 couple of hours ago white 16gb for sprint. I tried searching for the issue I am having and no results, so I am posting here. I did the initial android setup and everything was running fine for first 15 min and then phone keeps freezing and restarts, I did many battery pulls and same thing. It would work for min or 2 and freezes and reboots. Then I put the phone on charge and used it for several minutes and no crash.
So I unplugged the phone when the battery was at 52% after charging for more then 45 min, and same reboot issue is back. So I was wondering if anyone else having this issue.
Thanks for all your help in advance.
if you didnt flash things, which i dont even know what you would flash and how at this point, i would say its broken, and you should go get an exchange. Hopefully youre the only one with the issue, ever.
i guess you could try a factory reset, which i would assume you can do from recovery, to which you would maybe get to by powering off, and holing volume up and power(once again, just an assumption).
p.s. i am impatiently waiting untill best buy gets 32gb version in stock so i can trade in this lte evo pos.
i did many factory resets and battery pulls and same issue. so i got tired and called in for exchange, they are sold out right now but will send one out as soon it comes back in stock.
Did you do a hard reset from recovery?
Sent from my SPH-L710 using XDA
any particular app installed that might be causing this? :crying:
Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.
element3g said:
Yes I Reset it from recovery and did factory reset 4 to 6 times, No apps installed. As soon as i start navigating through menus it freezes and then reboots. Sometimes it also freezes at sprint logo while restarting, i have owned 200+ phones never had a single android phone with this kind of Issue.
Click to expand...
Click to collapse
Do you have a sd card installed? If its from a older phone or s2 it might be the problem too. Back up everything in format the card then see what happens....
Thanks for all your help guys !
I fixed the issue by wiping cache partition and factory reset. Before all I did was factory reset but didn't do wipe.
No crash so far
Sent from my SPH-L710 using xda premium

Note 4 will Auto Restart even not using it!!

Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
pedmond said:
No problems here. I suggest you do a factory reset and see if the problem still occurs. If it doesn't, one of the apps you installed is the culprit. If it does, I think you need a replacement.
Click to expand...
Click to collapse
Thank you for your replied and suggested help.
In fact, I did one time factory reset but after that the Note 4 still auto restarted.
When the phone was in my hand from the shop till now I did not install any program into it.
Anyone know why the phone will auto restart?
Thank you
Go back with your phone where you bought it and ask for a new one!
Maybe a faulty unit. It's their fault. You can plead a compensation tho'.
This was sent from my Lenovo A850 via XDA mobile app.
i have the same problem.mine is not restarting every 30 min but it makes twice a day.sometimes it shutdowns. (no reboot)i factory reset problems still there.i am now got out my memory card and testing.
same issue
tomboyed said:
Hi,
Everyone here, just got my new Galaxy Note 4 yesterday.
I have encountered this issue, the Note 4 will auto restart after not using it for a while, say 10 to 30 minutes it will auto restart. At first, I thought I was accidentally pressed the power button but I put it on my table not using it for a while it will auto restart.
Latest: I used the Note 4 to call my friend in the midst of the call, the phone auto restarted.
Till now, I still not yet install any program into the phone, still in its original condition.
Anyone here know what's wrong with my Note 4? or have experienced the similar problem in your other phone? How to solve it?
Could this hardware failure or software problem?
Thank you.
Click to expand...
Click to collapse
I am having the same issue, although I have installed some apps on my Note 4. Also, I tried uninstalling apps, and changed some settings. Every time it auto restarts, it reverts back to the settings from before, and shows all of the apps back on the device. I'm not sure what is going on with it, but it is extremely irritating. It doesn't seem to matter if I'm using the device or not. It's completely random.
Check to make sure your battery is seated properly (no loose contacts). Otherwise, it might be a faulty unit. A large batch of Nexus 7s had a similar issue and they all had to be sent in for a warranty repair.
after i removed my sd card and tested for 2 days no random restart and shutdowns.interesting.
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
Sent from my SPH-L710 using XDA Free mobile app
schlepprock said:
My FIL had an S4 that kept rebooting.. It turned out to be his SD card... FACT
/QUOTE]
I just got my phone today and I haven't put an SD card into it yet. The darn thing is still rebooting a couple of times per hour.
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Click to collapse
Hi there.. I'm from Indonesia... I got the same problem here... The store said it is because of the software.. But the technician not there yet to help...
Hi There
I have the same problem my phone is N910CQ (Turkish variant). I took it to the samsung service they kept the phone for 5 days and finally they said nothing was wrong with it but my problem still exist. So i tried everything possible that i can try. Nothing works so far. Wat if i install N910C firmware on my N910CQ because Antutu sees it as a N910C Can some one tell me if thats ok or not.
Note 4 random rebooting
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
I have the same problem, I do not have memory card inserted into the phone. It wakes me 3-4 times every night. The store sent it to a lab and they said that the phone is fine and does not have any problem. It drives me nuts.
Update
Burbank Jim said:
Greetings all,
I have had my T-Mobile Galaxy Note 4 for a little over a week and I absolutely love it except for the random reboots. The phone reboots randomly, often at at night while on the charger. That is really bad because everytime it does, it wakes me with the T-mobile jingle. I have started muting the audio at night to avoid being awakened by this but that means I cannt be reached by phone while it's muted. I have cleared the cache several times with no improvement and I have done a factory reset once and the problem persists. It seems entirely random. There was one day where I had no reboots. Most days it's a couple or so and one night it rebooted about 5 times durring the night wrecking my sleep. I do use an memory card and I just removed it today as a test. So far no reboots but it's only been a couple of hours so far. This is a significant problem and any help anyone can provide would be greatly appreciated. Likewise, I will post any progress I am able to make to this forum.
Thanks
Click to expand...
Click to collapse
Greetings again,
I returned my Note 4 to T-Mobile and got a brand new phone, and sim card. I have all my software loaded and configured as with the old Note 4 and it's been about 36 hours now with no reboot. If it doesn't happen in the next couple of days or so, I will probably be pretty confident that the problem is solved. I'll keep you updated.
OP, is it rooted? I have the unbranded Note 4 (SM-N910H), I've had mine rooted for 2 weeks and it kept randomly rebooting twice or so every 1-2 days, now I've removed the root and everything seems to be working fine with no reboots since 1 week. I hope this helps.
P.S. I've rooted using the CF Auto root.
Anyone knows why the root was causing random reboots for me? I've tried with knox disabled and enabled and with both options I get the same reboots.
Edit: Forgot to say that most of the random reboots happened while the phone was idle (screen off)
Thanks.
note 4 restarting
I have the same issue .. my note 4 is auto restarting... i use gear s all the time bu connecting it with note 4 via bluetooth and the phone randomly auto restarting .. yesrterday i didn't connect the gear s all the day and the phone works all the day fine and it didn't restart .. so i really don't know what is causing this problem ! Anyone can help?
Frustrating
I have a similar issue with the Note 4.
A few back, it randomly restarted and I lost half of my contacts and settings. I thought it was a one-off occurrence and re installed all my contacts and settings. Today, it kept restarting and hasn't started again. I called ATT and have asked for a replacement.
Hope the new one shapes up better than this. It sounds like there is a hardware defect in a lot of the phones.
Same here N910CQ, brand new one...

death of my nexus

I was on chrome scrolling down a page yesterday, when the phone froze and went black. I haven't been able to turn it on or put it in recovery since. Does anyone know what happened to it? It was on the at&t network. Never froze up before that. I was running the 6.0.1 dragon screwed rom (I think). I loved my nexus. Any help or info would be appreciated.
jennandjoey76 said:
I was on chrome scrolling down a page yesterday, when the phone froze and went black. I haven't been able to turn it on or put it in recovery since. Does anyone know what happened to it? It was on the at&t network. Never froze up before that. I was running the 6.0.1 dragon screwed rom (I think). I loved my nexus. Any help or info would be appreciated.
Click to expand...
Click to collapse
Try plugging your phone into your computer and see if it's recognized, also try pushing the power button down for a long time (up to 2-3 minutes)
I tried the power button for 5 minutes 3 times and still nothing. I also plugged it into a computer and it's not recognized. I miss it already
jennandjoey76 said:
I tried the power button for 5 minutes 3 times and still nothing. I also plugged it into a computer and it's not recognized. I miss it already
Click to expand...
Click to collapse
Call Google. Mine was out of warranty but they did do a one time courteousy replacement.
Talked to Google earlier and they are gonna send a refurbished nexus 6p to replace mine. Probably gonna make it my backup when the pixel 2 comes out.

[Please Help]S7 edge Freeze and lag*and Ridiculously Long Wake Time..

and i am not talking about the 1-2 second wake time i see mentioned elsewhere online, talking 20 or 25 seconds. Had my galaxy s7 edge for a month, and about 2 days in it started lagging to wake up and has progressively gotten worse.
When i get a text, i hear it beep, i look at the phone and have to wait 20 seconds before the screen lights up and shows the notification. If i pick my phone up and hit the button, I have literally counted to 25sec before it come to life. Very annoying when you are trying to take a photo of something, or have to look something up.
I have turned off all animations, disabled SVoice, no help.. (i just hit it and counted 'one thousand, two thousand, three thousand, four thousand, five... and it came on).
Plus if you hit power button 2x, it will wait 5 seconds, and then come on, and immediately turn off. when i hit power again, it will come on within a second.
Anyone else having this issue? its rather annoying.
- no hacks, no roms, nothing special, very few apps.
ALSO Auto brightness won't work and Direct call...smart alert and all the other s7 features
Already made a reset and called samsung services but none is fixed the problem
Update: Yesterday i don't know how it's fixed and the phone worked fine but when i played music and turned volume up and locked the phone it starts lagging
Help me out with this please
Mine too...... following
Sent from my SAMSUNG-SM-G935A using Tapatalk
hmmmmmm well there are two options. you can hope that it`s a software issue and do a hard wipe of everything by flashing new software with odin or maybe you could try a custom rom because they tend to work better than the actually software made by the carriers, and if that doesnt work then it is for sure a hardware issue in which well no bueno
any other help please
remove your micro sd card and phone will be fine
i don't have an SD card and i've never put one in it
Have you tried clearing the phone cache
Factory reset and delete cache in recovery , if it didnt fixed then last option is reflashing original rom by odin , and if still these issues persist , then its a hardware issue for sure. If you are still in warranty , send it in for a repair or replacement.
all the sensors are not working now exept fingerprint ... I cleared the cache but i didn't reflashed the phone with odin
How's this issue? Was it fixed?
I have the same issue... it states to happen after I dropped my phone in water...

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