Related
.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.
Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App
lol thats crazy.
I seriously doubt HTC ran out of serials.
Well damn.....
Sent from my HTC Evo
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
Click to expand...
Click to collapse
Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!
815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*
Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.
haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".
Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
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Click to collapse
lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.
HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.
campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
This
Sent from my PC36100 using XDA App
Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.
im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.
Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.
This is unbelievable
I've been a Rogers Customer for over 8years. My average bill is about $100 a month, for 8 years. Yet loyalty means nothing with this company. I consider 8 years to be along time. (especially with the current market for cellphones)
MY STORY
I was "duped" into upgrading my phone recently to a HTC Magic, before i went ahead and agreed to the Magic, I researched the phone on the internet, the specs where great, the Android software too. I was assured by the guy on the phone (ROGERS EMPLOYEE) that this phone would recieve all the OS updates in a timely fashion. WRONG.
I proceeded to install my own OS on the phone, as its MY PHONE. However in doing so I had my Data cut off. Which I'm paying for, $30.00 a month.
Of coarse the Online Waiver didn't work, so I called Rogers on Monday 8th Nov 2010, at 8.00pm, after the usual 40min hold time, I explained to the tech what happened, he told me he would enter my IMEI and i'd have Data once i pull the battery from the phone, and restart it. LIE.
Tuesday morning, Today, still no Data, called Rogers before going to work. I need the DATA for my work, emails and whatever. I was told by a tech 3-5 business days.
So if Rogers can just cut me off. Everyone this happens to should recieve a credit for the days they have not got DATA!! I still haven't signed any waiver, yet Ive been cut off!!??
ALSO IF ROGERS HAVE CUT OFF MY DATA AND CANT PUT IT BACK ON FOR 3-5 BUSINESS DAYS (SUPPOSEABLY) THEN WHAT IF I MISS AN IMPORTANT EMAIL, AND LOSE A CONTRACT BECAUSE OF IT, REMEMBER I STILL HAVEN'T SIGNED ANY WAIVER, YOU HAVE JUST CUT ME OFF!! WHO'S THEN RESPONSEABLE??
It shouldn't be that hard, I can tell you my IMEI over the phone, why cant the Tech handle this, makes no sense??
IM DISGUSTED. NOT MY FAULT YOU GUYS CANT KEEP UP WITH THE REST OF THE WORLD WHEN IT COMES TO ANDROID.
ITS MY PHONE!!! I CAN DO WHAT I LIKE!! I CAN STILL MAKE 911 CALLS. I HAVE ANDROID 2.2. THE PROBLEM WAS WITH 1.5.
SO WHY AM I BEING PUNISHED?? 8 YEAR CUSTOMER?
Just had an email back from rogerserin. Ive been banned from the rogers forum.
Oh well.
Great way to treat long term customers
Maybe you have to put your apn ?
google rogers apn
click the first one
should be the website called thekidd
Hmm..Sounds like my case. I pay 110 dollars a month, for T-mobile. Their customer suppose wont even help me activate my phone. I pay for data, but I cant ACTIVATE it with data. Which PISSES me off, Because I dont even use it alot. Ive been a customer for about 5 years. Atleast they should have gave me a new sim card in the mail, so I have some"hope" inside of me. Now I need to find a way to somehow "Bypass" the gmail activation. (none of my friends have T-mobile)
Received my G2 from online during the "glitch" unlimited data weekend. So after I tried to activate online, the phone never hold 4G for more than about 30 sec. Next day went into Vz Store and they said their is bad batch, and wouldn't give me one. Next day tried 2nd store, they gave me a new one, but after an hour it didn't activate. Today (day 4) I went to last store in this area and they spent an hour and tried some more things, and they tried a new one and it did the same thing, no activation. I'm waiting until next week to walk in a swap for a working G2. One of the employees mention that the LG Rep came by and asked about activation problems and mentioned a work around. They didn't have his card and never found a solution.
Any ideas?
cesar33 said:
Received my G2 from online during the "glitch" unlimited data weekend. So after I tried to activate online, the phone never hold 4G for more than about 30 sec. Next day went into Vz Store and they said their is bad batch, and wouldn't give me one. Next day tried 2nd store, they gave me a new one, but after an hour it didn't activate. Today (day 4) I went to last store in this area and they spent an hour and tried some more things, and they tried a new one and it did the same thing, no activation. I'm waiting until next week to walk in a swap for a working G2. One of the employees mention that the LG Rep came by and asked about activation problems and mentioned a work around. They didn't have his card and never found a solution.
Any ideas?
Click to expand...
Click to collapse
Is the evil Verizon empire lol
Sent from my LG-E988 using xda app-developers app
cesar33 said:
Received my G2 from online during the "glitch" unlimited data weekend. So after I tried to activate online, the phone never hold 4G for more than about 30 sec. Next day went into Vz Store and they said their is bad batch, and wouldn't give me one. Next day tried 2nd store, they gave me a new one, but after an hour it didn't activate. Today (day 4) I went to last store in this area and they spent an hour and tried some more things, and they tried a new one and it did the same thing, no activation. I'm waiting until next week to walk in a swap for a working G2. One of the employees mention that the LG Rep came by and asked about activation problems and mentioned a work around. They didn't have his card and never found a solution.
Any ideas?
Click to expand...
Click to collapse
The problem I had with the G2 is that it came with a SIM card in the phone, but it wouldn't activate using that one. I had to use the one that was shipped with the device. I was not sure on the difference between the two internally except the one in the phone that didn't work was all white, and the one that did work was white with a red stripe across it.
It may not be the phone, it may be the SIM. Ask for a replacement SIM for that line and see if it activates?
KrisisTP said:
The problem I had with the G2 is that it came with a SIM card in the phone, but it wouldn't activate using that one. I had to use the one that was shipped with the device. I was not sure on the difference between the two internally except the one in the phone that didn't work was all white, and the one that did work was white with a red stripe across it.
It may not be the phone, it may be the SIM. Ask for a replacement SIM for that line and see if it activates?
Click to expand...
Click to collapse
Same issue for me.
My Verizon G2 came with a SIM installed, but it would not activate with that SIM. The only way to get it to activate was to use the other SIM that came in the box that I had to pop out of the larger card that came in a red envelope.
Mine also came with a SIM installed that didn't work. I felt bad for wasting a CS rep's time for something I should have found in the box.
Same issue for mine out the box but a call to vzw tier2 and all was well after five minutes. No problems since
Not SIM card issue
Stigy said:
Same issue for me.
My Verizon G2 came with a SIM installed, but it would not activate with that SIM. The only way to get it to activate was to use the other SIM that came in the box that I had to pop out of the larger card that came in a red envelope.
Click to expand...
Click to collapse
We have tried 3 different phones and 5 sim cards (I've got to keep all of them so far). They even tried a non NFC sim card. Either way this week I'll be going into one of the 3 stores I've already visited and try to get a work G2. They mentioned to local LG Rep came in a asked had they had activation issues, but they had only sold one, and he mentioned a work around, but they didn't get the info and didn't have the Reps business card. I hit LG support site and dropped an email, about to hit them up on chat. Thanks for the feedback. This phone is a beast.
obviously take this with a huge grain of salt, but just had a live chat with VZW rep to ask about the N6. I do this randomly just to see what kind of (non) answers I get.
However, this dude fired back with an exact date of February 26th. That date is on a Thursday, which is traditionally the day that Verizon launches new phones. Just struck me odd that he had such a specific answer, and went on to say that he had just recently been given the information.
Of course I've tried to live chat again three times since then, and each one of the reps said that they have no information about the N6 lol.
Take it for what it's worth.
https://www.dropbox.com/s/7ck2umbvxavggzk/PicsArt_1420293163355.jpg?dl=0
Edit:
trying to upload my screenshot of the conversation, but the forum is being difficult :/
Mod Edit: Attached the pic for you. I don't think embedding a https location works.
Lol only 4 months after every other provider. Just enough time to load it up with bloat and bugs.
on a sidenote, anyone know why I can't upload an image?
very frustrating.
Similar Response
I was also informed today and "assured" by a verizon rep (via chat) that they would be getting the Nexus 6 on February 26. They also said that the Samsung Note Edge would be coming out January 8th. I guess that will be the first test of this reps information.
My money is on April 1st.
Verizon sales
solzy1.0 said:
I was also informed today and "assured" by a verizon rep (via chat) that they would be getting the Nexus 6 on February 26. They also said that the Samsung Note Edge would be coming out January 8th. I guess that will be the first test of this reps information.
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I can tell you with 100% certainty that the note edge will be released on january 8th for verizon...no word on the nexus 6 for sure but i have also heard february 26th
Eh, i am not going to believe any rep. As far as this goes, i worked for Tmobile and ATT customer support and we where never really told anything ahead of time from everyone else. We where told to keep customers either happy or holding on with the company. It has been a few years ago from that though, so i dont know if that policy has changed. :good:
I got tired of waiting for Verizon and bought directly from Motorola using their finance program. Received my phone in 3 days Cut down my Sim card and I'm good to go.
Sent from my Nexus 6 using XDA Free mobile app
jett2314 said:
I got tired of waiting for Verizon and bought directly from Motorola using their finance program. Received my phone in 3 days Cut down my Sim card and I'm good to go.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Same here. Works like a champ
TeeX2.0 said:
obviously take this with a huge grain of salt, but just had a live chat with VZW rep to ask about the N6. I do this randomly just to see what kind of (non) answers I get.
However, this dude fired back with an exact date of February 26th. That date is on a Thursday, which is traditionally the day that Verizon launches new phones. Just struck me odd that he had such a specific answer, and went on to say that he had just recently been given the information.
Of course I've tried to live chat again three times since then, and each one of the reps said that they have no information about the N6 lol.
Take it for what it's worth.
https://www.dropbox.com/s/7ck2umbvxavggzk/PicsArt_1420293163355.jpg?dl=0
Edit:
trying to upload my screenshot of the conversation, but the forum is being difficult :/
Mod Edit: Attached the pic for you. I don't think embedding a https location works.
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Click to collapse
A poster on Reddit said he was told at a corporate store the same thing. The rep, after looking it up, said the computer was showing February 26th availability.
and i just asked and was told there is no scheduled release. thats pretty far ahead for a release date anyway.
i just asked two reps and i got nothing out of either one of them
I just want VoLTE already on my Nexus. No voice and data simultaneously is a bit annoying and per usual is probably because of Waiting for Verizon release their version.
Nexus 6 currently on Verizon Network
I recently bought the Nexus 6 and is currently running on the Verizon Network. Originally, the local Verizon dealer refused to add the Nexus 6 phone to the network since it was not a "Verizon Phone". My philosophy is, "Never let a multi multi multi billion dollar tech company tell what they cant do". By saying this, I called the Verizon Tier 2 support and they were able to activate the phone from their location bought using the same simcard number that was used from my Note 2 phone. Now, after two days, I was booted off the Verizon network and was told via message that I need to sign back on the Verizon network. After a few days corresponding with tier 2 tech support, the reason for the booting off the system was i was using a new "nano simcard" which resulted in a new simcard number. Originally, they recommended that i find someone with a new Motorola phone and activate my simcard through their phone ( long story) and then re-transfer back to the new simcard for the Nexus 6 to work but that greatly avoided. As a result, my Nexus 6 is currently working without any problems . Lastly, they will have to submit a "DMD Form" to "register" your non-Verizon phone. Hope this helps.
princehtml said:
I recently bought the Nexus 6 and is currently running on the Verizon Network. Originally, the local Verizon dealer refused to add the Nexus 6 phone to the network since it was not a "Verizon Phone". My philosophy is, "Never let a multi multi multi billion dollar tech company tell what they cant do". By saying this, I called the Verizon Tier 2 support and they were able to activate the phone from their location bought using the same simcard number that was used from my Note 2 phone. Now, after two days, I was booted off the Verizon network and was told via message that I need to sign back on the Verizon network. After a few days corresponding with tier 2 tech support, the reason for the booting off the system was i was using a new "nano simcard" which resulted in a new simcard number. Originally, they recommended that i find someone with a new Motorola phone and activate my simcard through their phone ( long story) and then re-transfer back to the new simcard for the Nexus 6 to work but that greatly avoided. As a result, my Nexus 6 is currently working without any problems . Lastly, they will have to submit a "DMD Form" to "register" your non-Verizon phone. Hope this helps.
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Click to collapse
That sounds like too much work and a big hassle just to stay with a carrier. Its reminiscent of when I had Verizon a few year ago.
I wonder if VZW will try to lock down the Nexus and if Google will let them.
Sorry for the newbie question.
When you said you cut the (VZW) Sim card and inserted it, the phone booted up and you started using it as simple as that?
Sent from my SM-T320 using Tapatalk
I think China may get the phone before Verizon.
http://www.droid-life.com/2015/01/0...he-moto-x-pro-like-the-nexus-6-but-for-china/
Benjamin1966 said:
Sorry for the newbie question.
When you said you cut the (VZW) Sim card and inserted it, the phone booted up and you started using it as simple as that?
Sent from my SM-T320 using Tapatalk
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Click to collapse
Yes, that simple. I am with VZW. I had a Galaxy S3 with a Micro SIM. I picked up a punch on Amazon (I didn't trust trying to use scissors but many people have success with them) ( http://www.amazon.com/gp/product/B00FW70ZF6/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1 ).
I got my N6, unlocked it, decrypted it, rooted it, transferred apps via Titanium Backup, and then punched the SIM and moved it from the GS3 to the N6. Booted up and it worked. Have not had any problems at all. *knock* *knock*
A Verizon nexus is NOT a nexus. Is just another fully OEM Verizon locked device.
---------- Post added at 10:09 PM ---------- Previous post was at 10:03 PM ----------
Pilz said:
That sounds like too much work and a big hassle just to stay with a carrier. Its reminiscent of when I had Verizon a few year ago.
I wonder if VZW will try to lock down the Nexus and if Google will let them.
Click to expand...
Click to collapse
If bought directly from Verizon.. Yes locked boot loader with modified software/firmware tampered trip counter and of course Verizon proprietary bloatware.
The online chat reps are the worst... If it is really true that VZW will carry it on 2/26 add another one to two months cause of supply issues + VZW tramp stamp time.
Hey guys,
So I thought I'd make an account and post that I still have a Note 7 on VZW and it's still functioning, it doesn't seem to be re-directing calls to Verizon's customer support.
A bit about why this may be:
I turned in my Note 7 last year and got a Pixel XL. This Note 7, which was on my wife's account in December was swapped with my old Nexus 6P. Since we never actually ordered a replacement phone on my wife's line, about a week or two ago we finally received a box to return her Note 7, which we have not done yet. I decided to go ahead and put my Pixel XL's SIM in to the Note 7, and everything seems to work perfectly.
I even wiped the phone and I'm not getting any update notifications, if I check for updates I am told that there is one available (no description on what it does like usual) and am asked if I would like to install the update with three options. Yes, Later, or no. I clicked no and no further prompts occur.
If you guys who are still holding out on your Note 7 want any information or anything to perhaps figure out workarounds, let me know and I will do what I can.
They will most likely brick the SIM in your note 7 tonight at midnight. Expect it to happen. They can certainly tell what kind of phone the sim is in, even if the sim was originally in a different phone. Most likely any sim in a note 7 that is connected to a Verizon network will be bricked. Today is literally the last day our N7's will work with a Verizon SIM. Unless there have been some last minute changes to what VZ is going to do - and I doubt that, as they have already been bricking peopls sims in N7's for at least a week now - the chances are almost certain that your N7 will not work sometime later tonight.
Still going strong with my note 7 everything works perfect like it should on Verizon
Sent from my Explosive Galaxy Note 7
They won't "brick" a sim card. It called a hot-line. Its done on the server to disable certain functions from certain models. Its easily reversed and can be avoided.
eskomo said:
Its easily reversed and can be avoided.
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Click to collapse
Are you suggesting that there's something that we can do / could have done to retain service to our Note7's?
I had my N7 hot lined by Verizon on 1/26. 3 days later I had my N4 activated on the line after telling an online chat rep that I had misplaced the 7. Texts still didn't work, so after another online chat and again having to confirm my N7 wasn't in my possession they fixed it. I figured since both agents were eager to fix the line, but only if I had returned the N7 or "lost" it that it was pretty likely I'd be able to activate my 7 again. I waited a few days for the 1/31 deadline for hotlines to pass and went and activated this beautiful black onyx Note 7, and voila it worked. Unless they manually church imei on an account that's been signed off as no longer being tied to a n7 and in good standing, I think I'm all good till the N8.
tricktaylor said:
I had my N7 hot lined by Verizon on 1/26. 3 days later I had my N4 activated on the line after telling an online chat rep that I had misplaced the 7. Texts still didn't work, so after another online chat and again having to confirm my N7 wasn't in my possession they fixed it. I figured since both agents were eager to fix the line, but only if I had returned the N7 or "lost" it that it was pretty likely I'd be able to activate my 7 again. I waited a few days for the 1/31 deadline for hotlines to pass and went and activated this beautiful black onyx Note 7, and voila it worked. Unless they manually church imei on an account that's been signed off as no longer being tied to a n7 and in good standing, I think I'm all good till the N8.
Click to expand...
Click to collapse
Did you use your original Note7 SIM*when reactivating the phone?
raneym305 said:
Did you use your original Note7 SIM*when reactivating the phone?
Click to expand...
Click to collapse
*if you work for or are affiliated with Samsung or Verizon, I'm not sure what Note 7 we are talking about. I lost mine* yes never touched the sim. It was the same one that came with the N7.
tricktaylor said:
*if you work for or are affiliated with Samsung or Verizon, I'm not sure what Note 7 we are talking about. I lost mine* yes never touched the sim. It was the same one that came with the N7.
Click to expand...
Click to collapse
HAHAHA
The reason I ask is that, when I found that service had been cut to my Note7 I wasn't able to reactivate my Note 4 via the MyVerizon portal- I actually had to call into Verizon to do it. I was told by*multiple Customer Service Reps that they had put a block on the SIM card itself, not the actual device. Furthermore, while trying to reactivate my Note 4 (which had been working just fine the week before) they killed that SIM too... It ended up taking umpteen phone calls, 3 online chats, and a trip to the Verizon store (all-in-all, basically an entire afternoon) just to get*my Note 4 reactivated with*a*new SIM.
I'm just trying to avoid going through that process again.
raneym305 said:
HAHAHA
The reason I ask is that, when I found that service had been cut to my Note7 I wasn't able to reactivate my Note 4 via the MyVerizon portal- I actually had to call into Verizon to do it. I was told by*multiple Customer Service Reps that they had put a block on the SIM card itself, not the actual device. Furthermore, while trying to reactivate my Note 4 (which had been working just fine the week before) they killed that SIM too... It ended up taking umpteen phone calls, 3 online chats, and a trip to the Verizon store (all-in-all, basically an entire afternoon) just to get*my Note 4 reactivated with*a*new SIM.
I'm just trying to avoid going through that process again.
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I hear ya I too was hesitant just because I didn't feel like having too contact them again after saying the N7 was lost and have it mysteriously in my possession and trying to connect to the network. During my 1st contact after N7 data went down I did mention I was an attorney and that what they were doing was really gray legally. All I got from only online chat reps was that my number had been hot lined and that they would fix it. Halfway through activating my note 4 they asked if I had returned n7 I said no I didn't see how it was even relevant but that I had lost it. Not another word. But my texts did not work. So next day again via online chat the rep asked about the N7. I said I "misplaced" it. She asked when. I said 3 days prior, 1/26. The day they hot lined it. She didn't say anything else, asked me to reboot the note 4 and it was calling and texting again. Fast forward five days I went to Verizon and activated my "misplaced" N7 via online hub without issue. No mention off a sim card ever and I touched neither phones sim card since the days I bought the phones.
Well, it worked... for three days...
raneym305 said:
Well, it worked... for three days...
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Yea mine nu just bit it again too. This is ridiculous.
Back on the Note 4. I'll give it a day or two before attempting to reactivate my Note7. As of now, there's been nothing to indicate that this round of hotlining will have different results than the last.
I got antsy. I reactivated my Note 7 last night and haven't had a single issue.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
raneym305 said:
I got antsy. I reactivated my Note 7 last night and haven't had a single issue.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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Got hotwired as well, What method are you using to reactivate you're phone? The online service or are you calling in and activating? It seems as if my sim card itself is what hotwired.
Y0sHii said:
Got hotwired as well, What method are you using to reactivate you're phone? The online service or are you calling in and activating? It seems as if my sim card itself is what hotwired.
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That's why I reactivated my Note 4, then trimmed down the SIM and used today. I now have 3-4 Nano SIM Cards, and a Nano to Micro SIM adapters. Assuming the hotlining will continue on a weekly basis, I'll just reactivate my Note 4 with one of the Nano SIMs not in use, then slip it into my Note7.
The first time I was hotlined, I didn't do any SIM swapping. I reactivated my Note 4 then, a few days later, went online and reactived my Note7 that was still loaded with SIM that had been hotlined.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
Hi guys. I've been going with this for about a week or two now, similar to you guys and want to share my experience. My device was purchased through 3rd party means, and has no purchase history in my Verizon account. I was hot lined this past Tuesday, the 7th. I called and was on the phone with a manager for over an hour, who was extremely reluctant to help me (obviously). She told me that the recall had changed status to involuntary, and that Samsung is forcing them to hot line the phones due to whatever reason.
This is obviously crap, but boy was she reluctant to prove it and everything. So i said whatever and hung out. Two days later, I went to reactivate the phone on using their Online activation, and I received an error message saying my account was blocked from doing so. I spoke with an online rep who reactivated my phone with no questions asked. I asked her if there was anything wrong with my account or line, to which she said No. I asked her about anything relating to hot line and she told me specifically this: "If a Note7 is active on the line, block services to drive customer to upgrade". She totally disregarded the message, and said she'll place a flag on my account that if I continue to have an interrupt of service, I will look into it further.
It's obvious that if you are hot lined, and your calls get redirected to Verizon's special reps specifically for Note7 users, and will be their to assist you and leave you with no choice but to upgrade. If you contact verizon differently, whether it be over the phone through their normal tech lines or through their web portal, you are handled by the run of the mill employees who either don't care, or aren't told to handle your case by special means. Just keep fighting them.
raneym305 said:
That's why I reactivated my Note 4, then trimmed down the SIM and used today. I now have 3-4 Nano SIM Cards, and a Nano to Micro SIM adapters. Assuming the hotlining will continue on a weekly basis, I'll just reactivate my Note 4 with one of the Nano SIMs not in use, then slip it into my Note7.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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....Beautiful, simply beautiful. THIS has been the answer I've been trying to squeeze out of the Verizon rep's from going to the local store, chat and even 3+ hour phone sessions. Literally all i needed to know was if my device's info was being broadcasted from the sim card that was previously hot wired!! It seems like it is therefore all i need now is to activate my old note 3. have it activated for a bit then shave that card down to fit the note 7. Go to the store and get a new sd card for the note 3 then activate and reactivate on a weekly basis until the note 8 comes out. Still looks like there is a way to Limp to the finish line with this recall/hotline issue.
---------- Post added at 08:12 PM ---------- Previous post was at 07:32 PM ----------
CarbonMan said:
Hi guys. I've been going with this for about a week or two now, similar to you guys and want to share my experience. My device was purchased through 3rd party means, and has no purchase history in my Verizon account. I was hot lined this past Tuesday, the 7th. I called and was on the phone with a manager for over an hour, who was extremely reluctant to help me (obviously). She told me that the recall had changed status to involuntary, and that Samsung is forcing them to hot line the phones due to whatever reason.
This is obviously crap, but boy was she reluctant to prove it and everything. So i said whatever and hung out. Two days later, I went to reactivate the phone on using their Online activation, and I received an error message saying my account was blocked from doing so. I spoke with an online rep who reactivated my phone with no questions asked. I asked her if there was anything wrong with my account or line, to which she said No. I asked her about anything relating to hot line and she told me specifically this: "If a Note7 is active on the line, block services to drive customer to upgrade". She totally disregarded the message, and said she'll place a flag on my account that if I continue to have an interrupt of service, I will look into it further.
It's obvious that if you are hot lined, and your calls get redirected to Verizon's special reps specifically for Note7 users, and will be their to assist you and leave you with no choice but to upgrade. If you contact verizon differently, whether it be over the phone through their normal tech lines or through their web portal, you are handled by the run of the mill employees who either don't care, or aren't told to handle your case by special means. Just keep fighting them.
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Interesting, i was told that the service of hotlining phones were "automatically done by a computer at Samsung" -__- . Yes Samsung the manufacturer not the one providing service to the phone and literally got the run around for hours. So what im getting from your entry here is that they're are explicitly told to deny, deny, deny until you're give up and use an upgrade which will tie you to a phone for 2 years that you never wanted in the first place or activate an old device that you'll have to keep upwards of about 6 months until the note 8 comes out.. Unless you find that Golden employee that either doesn't know or doesn't care and will restore service to the phone even if its temporary. Ok *opens support Verizon chat* lets do this again..
Although this process of hotlining our phones affects our SIM cards (and not our phones), it isn't permanent. A few days after my first hotlining, I was able to reactivate my Note7 still using the original SIM card.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
raneym305 said:
Although this process of hotlining our phones affects our SIM cards (and not our phones), it isn't permanent. A few days after my first hotlining, I was able to reactivate my Note7 still using the original SIM card.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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By activating a different device in place of it, then activating the note 7?
Or just deactivating the device waiting a few days and reactivating it?