.....is Nelson or you have phone insurance, you might want to read this post.
(Let me preface this by saying I'm a Sprint Premier customer the hard way, 10+ years of service.)
I had to have my phone replaced through the ins. plan via Sprint through Asurion. Their website *specifically* says that if you submit your claim before 11pm, you'd have your phone the next day. Cool, I paid my $100 ded. and submitted it @ 948pm CST. Thurs. rolls around, and still no phone, no email about a tracking number, nothing. So I called and was advised the phone was shipped, and that if I checked back a little later, I'd have a tracking number in my email. True to the reps word, that happened. The phone arrived this morning around 930. It was a BRAND NEW PHONE (2.2) b/c there aren't any refurb'ed EVOs. Heck yeah! So I called and had it activated, and the guy kept calling me by the wrong last name. I didn't think anything of it, I had a BRAND NEW EVO. I made a test call, it went through, and I was on my way.
Fast forward to around 400 this afternoon. My boy told me he called and the phone went straight to voice mail, so he left me a message. Eh? No message notification, no nothing. I called it from my work phone....same thing. I tried to access v/m, and I was unable to, as it kept trying set up v/m, repeatedly. I start flipping through the phone settings trying to figure out what was up. And then I came to the "phone info" screen....and the phone number listed wasn't my phone number, and the "@sprintpcs.com" address wasn't mine either! The last name, Nelson, was the same one the rep kept calling me earlier.
Now, the gist of this is that I can call out on this account (his number appears on the caller id), and I can text out, but I can't receive incoming calls or texts. So I can call anyone, anywhere. On someone else's account.
I called up Sprint to let them know they activated this phone on the wrong account. The rep I spoke to, Kim, couldn't understand what was going on. It took me a good 5 mins before she finally caught on. She forwarded me to tech support to talk to another lady named Kim. She wanted me to do a factory reset, which I did, and reboot, which I did. Checked the info, it was the same. She was stumped, said it was up to Asurion to rectify, so she had a conference call with them. The rep said that they would have to send me another phone. I asked if it would arrive the next day, and he said it wouldn't arrive until *Monday*. Uh, no, that isn't reasonable. I asked to speak to a supervisor, so he transferred me. She said the same thing. I was furious. I asked her how this happened. Get this: the lady told me that it was because HTC ran out of serial numbers and this serial number is the same as Mr. Nelson's EVO, which is active. W.T.H. Do you *seriously* expect me to believe that garbage? Yup, she sure did. Well, I surmised, they're going to re-serial this phone and use it, so my thought process is that I can have them use the serial and ESN from my old phone and transfer it to my *new* phone. She said that I would have to call Sprint to ask that. I'm glad I got transferred to the phone survey after the call, b/c I let them know under *no* uncertain terms how upset I was.
I called Sprint again. The rep listened as I started by the beginning, explaining the whole "port my old serial/ESN to the new phone" so I didn't have to use some stranger's account and I could get phone calls this weekend. She transferred me to her supervisor, Clark. Clark listened intently, and rotated between asking me questions and putting me on hold. He finally came back and said, "So, you want me to turn off your phone number." *sigh*. I again explained that, HELLO, I AM RUNNING UP SOMEONE ELSE'S ACCOUNT. So then I got transferred to a MANAGER (guy sounded like he was on the NE coast). So I went through my situation AGAIN. He said, "Can you call me on a demo number so I can see what number shows?" As I had already done this with my g/f, I told him, it's the other guys phone number. He said okay, that he would notate his account so that they would STOP HIS STATEMENT FROM COMING TO HIM so they could sanitize it of my calls.
So, the long and the short of it is:
1) I won't have a fully working phone until Monday
2) No one did a [email protected] thing to help me get a phone before the weekend
3) I have an outbound-only clone of some strange guy's phone, and can make calls and send texts from this phone and no one cares enough about it to stop me or to notify this man.
4) Oh, and one of the myriad of people I spoke to told me that I couldn't go into the store and pick up another phone. I guess no one thought about letting me pick up a phone there and sending my "on the way" phone to the store to replace the one I picked up.
So, if your last name is Nelson and you have an 815 area code EVO, chances are I'm making calls on your account. I'm trying not to use it, but I'm kinda stuck. Sorry.
Yay.
Wow man, quite a story. Lol.
Sent from my HERO200 using XDA App
lol thats crazy.
I seriously doubt HTC ran out of serials.
Well damn.....
Sent from my HTC Evo
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
looneylu said:
Sprint's customer service sucks... No credit, no nothing? Damn... They have great prices, but tmo trumps all the carriers with their customer service imho. SMH...
Click to expand...
Click to collapse
Agreed! I plan on going back to T-mo after my 2 year EVO contract is up.
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
Hahah. What fing idiots. I love how no one cares anymore - at the least they should have come up with a semi-believable story for you, and made sure the guy's account that you're on isn't totally screwed over.
Spring has great prices, but you pay for it when it comes to 3g service, dropped calls, and CS!
815 is northern mchenry county illinois, thats out by me, poor fellow. guess thats asurion for you though.
you could always try to *cough*cdmaworkshopit*cough*
Sprint reps are idiots. I get annoyed having to call in because I know I'll bee in for it.
Sent while sitting on the toilet.
haha, I love sprint. *rolls eyes*. I have been with them for roughly 6 years now, so I know all about that "Customer Service".
Are these people randomly plucked from the streets? Hey ill go be a cs! If I feel like being an idiot one day, ill get away with it. Lol
Sent from my Evo
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
lol Of course you wouldn't expect Sprint to give out working phones, what a ridiculous idea. It's all the fault of people who root their phones.
HEY!!!!!!!!!! I'm Mr Nelson!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just KIDDING!!!!!!!!!!!
Wow sounds just like something that would happen to me.
latoso said:
Is not sprints fault the samething happen to me. This is because you idiots trying to root their phones and they brake something and returned it ti sprint. I got a phone from craigslist I called sprint to swap my phone everything goes fine and than she tells that I have to get a new line for that phone because a have already five lines. After an hour on the phone no matter what we did we were unable thw guys profile. I called the giy since I had his information and ask him if did root the phone and he said yes but didnt work. Just look at the forums how many habe broken wimax or bricked phones and they blame the guys who made that metod to root..
Click to expand...
Click to collapse
Fool. I had to call in my phone b/c it was lost/stolen, not b/c it was rooted.
And it has nothing to do with the new phone being rooted. As I stated in my first post, IT IS A BRAND NEW PHONE.
BTW, Mozilla has a built in spell-checker.
campchi said:
U should make some international calls, load up the account and have sprint to suck it up.
Sent from my PC36100 using XDA App
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Click to collapse
This
Sent from my PC36100 using XDA App
Dude....that's poopy. Thankfully, I've never had this issue and for me Sprint is always nice and resolves my issues quickly. Sounds like you got dealt a bad hand that day bro.
im not saying you rooted the phone for someone else info to be in the phone has to be activated. Just look at my brothwr in law got his phone on thursday tryed to rooted didnt work he got another one today and the phone he return is new where you think that phone is goin to. Asurion.
Rooting does not break a phone. And I would have asked for the manager's boss. It was their fault. They should have arranged a store pick up or overnight you one. A dishonest person could run up a huge phone bill for that guy to pay. I am sorry this happened. Hopefully everything is worked out.
Sent from my iPhone with the bigger Gee Bees.
Related
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
midnightmach said:
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
Click to expand...
Click to collapse
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
daeshawn said:
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
Click to expand...
Click to collapse
Ah ok, yea it's not taking my IMEI either... i called rogers and they are working on it... hopefully they get back to me quickly.
Is this a downgrade? So you can use custom ROMs? Or is it just data enabler for rogers customers? This won't help anyone stuck on sense?
I signed this on Friday and since have had my data cut twice!
The 2G Force trick works for getting it back every time so far, so I haven't bothered to call them on it yet. If they start redirecting my calls again they will hear from me for sure.
I talked to rogers live support because my imei number wasnt being accepted and he ended up putting it through... i think... I haven't installed a rom that wouldnt be blacklisted yet but yeah try that
The waiver form is mostly broken. The IMEI database it is verifying against seems to be missing many IMEIs for handsets purchased directly from Rogers, let alone from other carriers.
If you jump up and down and get to a tier 2 guy, he can manually get your IMEI added to the database so you can put the waiver through. The front line guys cannot add your IMEI, though they can send off a request for it to be added.
If you complain enthusiastically enough, they can re-enable your data services on the spot.
Apparently they cannot fill out the waiver for for you if you IMEI is not being recognised, though the tier 1 techs will lie and claim they are doing this.
This is based on my personal experience, of calls on Saturday, Sunday, a call back from a tier 2 on Monday and then a long and unpleasant call with retentions this afternoon. Magically the retentions supervisor could get me through to a tech that had override capabilities within minutes, once we got past the lies and bull**** stage.
In theory, once you get your waiver in, they should stop screwing around with your data services, redirecting voice calls, and hassling calls and text messages. I will see how it goes....
Well, thanks for the heads up with this waiver. Of course my IMEI # wasn't valid, so I called Rogers Directly, asking for Tech Support.
The point of my call was to get them to update my account, saying I accept this waiver. I think we all know it is hit and miss when speaking with Reps. I was speaking to a guy, he asked my Build Version, and firmware. I didn't tell him the Build Version (MarsDroid SPL7 1.8), because I knew it would not be acceptable. I told him my f/w was 1.6, which he said would be acceptable.
At this point, he said that I would NOT lose my data again, and Rogers would stop scanning my phone. I made sure to ask the question, so whatever I do to my phone at this point on doesn't matter, my data will not be cut off? He said yes.
I am only repeating what I was told, I think you can probably tell by my wording that I am not convinced this will be the case. Eitherway, I feel more confident to flash back to my old radio, which is all i want, because the kernel is much more developed, and makes for much more stable and faster ROMs.
Also, should let you know, so far I haven't had my data cutoff, I switched to CursorSense ROM before the Rogers scanning started, and have stayed on the New Radio up until now.
I signed the waiver on Friday, and got my service back Sunday morning.
No issues with IMEI...
I then called on Monday to get my free HTC Magic that I've been b1tching about for the last month (calling once a week)..
things are looking ok for now.. I have a Dream running Open Eclair (2.1), and now a stock unrootable Magic (1.5).. gonna keep the Magic legit thou..
I hope the best for all of you out there...
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
QtOn said:
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
Click to expand...
Click to collapse
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
stgeorge88 said:
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
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Click to collapse
I've been asking for refreshes as well, but I can't find anyone who's willing to do it.
I've even told them that I want to use my old phone until they fix the IMEI problem, but they said they can't allow me to use data on any phone until I do the waiver because I might go back to use the Magic.
QtOn said:
... because I might go back to use the Magic.
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Click to collapse
LMAO @ rogers...
I am royally pissed about this because Rogers quietly released this after they started redirecting calls. I would have gladly signed this waiver if I knew about it, but instead was forced to update to their retarded ROM and now I'm stuck with all the pre-installed BS apps and without root access. They should at the very least give people the option to revert back to the old ROM via another "update". I was forced into this update because I couldn't afford to spend (scratch that, WASTE) time dealing with redirected calls.
In lighter news, HTC tweeted about their knowledge of specifically the issue with Rogers and promised something about 2.1 soon.
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
QtOn said:
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
Click to expand...
Click to collapse
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
frankinmerth said:
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
Click to expand...
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dude, you are now officially my role model.
frankinmerth said:
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
Click to expand...
Click to collapse
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
stillriza said:
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
Click to expand...
Click to collapse
The same happened to me the other day, they told me it would cost me over 600 to cancel the account for all 3 of my phones.
Still calling everyday and still waiting.
Grrr... do not know what to, came with box and everthing so I did not expect it to have a bad ESN. Is it worth paying someone to flash to Cricket then Re-Craigslist it for Cricket only. I rooted my exsisting Eris but have no way to test if settings I make for DIC to Cricket will work.
Any ideas or opinions? Besides flames for being an idiot.
Sent from my Eris using XDA App
GoghAndroid said:
Grrr... do not know what to, came with box and everthing so I did not expect it to have a bad ESN. Is it worth paying someone to flash to Cricket then Re-Craigslist it for Cricket only. I rooted my exsisting Eris but have no way to test if settings I make for DIC to Cricket will work.
Any ideas or opinions? Besides flames for being an idiot.
Sent from my Eris using XDA App
Click to expand...
Click to collapse
Can you return it to the idiot that sold it to you
Sent from my ADR6300 using XDA App
Trying to, he is on the otherside of town and of course will not email back. I about died when they said I couldn't activate.
Sent from my Eris using XDA App
That's why it's always good to meet right at VZW and have them check the ESN right on the spot....the dude probably stole it and sold it. He may also have called you from a payphone...Good luck getting a hold of him.
If it really is lost or stolen, I bet the actual owner would like to have it back. Won't VZW help with this? Any identifying data on the phone?
GoghAndroid said:
Grrr... do not know what to, came with box and everthing so I did not expect it to have a bad ESN. Is it worth paying someone to flash to Cricket then Re-Craigslist it for Cricket only. I rooted my exsisting Eris but have no way to test if settings I make for DIC to Cricket will work.
Any ideas or opinions? Besides flames for being an idiot.
Sent from my Eris using XDA App
Click to expand...
Click to collapse
the police should be able to help you, as it is illegal to sell stolen goods. or wait six months for verizon to take it off the blacklist.
Find out who owns it and give it back, that would be the right thing to do. You can't use it anyway. Try to work something out with the owner.
cantare said:
If it really is lost or stolen, I bet the actual owner would like to have it back. Won't VZW help with this? Any identifying data on the phone?
Click to expand...
Click to collapse
Once a ESN is blacklisted I though even VZW couldnt remove it? So even if they got the phone back it would be useless
My assumption is the phone was reported lost then replaced, found then sold.
Sent from my Eris using XDA App
for what it is worth, I was a VZW store manager for years until just a few weeks ago when I left for a new job.
they can track the ESN back to whoever owned it, they will be able to contact that person for you, and tell them that a person has thier phone and they can contact you if they wish, and they will give that person your number. they will not give you the person's number(legal reasons obviously).
OR
a more likely situation, the guy who sold it to you used what is called a lost, stolen, damaged upgrade. many store managers use it to get a customer a device they want(like the wanted a droidX). this automatically puts thier old device on the LSD list. if it is on there you can really be VERY nice and butter up the store manager and don't be a douche and yell at them...and they can call into CS and have it taken off the list sometimes.
anyways, good luck, sorry you got screwed.
the tree said:
for what it is worth, I was a VZW store manager for years until just a few weeks ago when I left for a new job.
they can track the ESN back to whoever owned it, they will be able to contact that person for you, and tell them that a person has thier phone and they can contact you if they wish, and they will give that person your number. they will not give you the person's number(legal reasons obviously).
OR
a more likely situation, the guy who sold it to you used what is called a lost, stolen, damaged upgrade. many store managers use it to get a customer a device they want(like the wanted a droidX). this automatically puts thier old device on the LSD list. if it is on there you can really be VERY nice and butter up the store manager and don't be a douche and yell at them...and they can call into CS and have it taken off the list sometimes.
anyways, good luck, sorry you got screwed.
Click to expand...
Click to collapse
Guess I was wrong lol
The thing is that the guy already paid for it, so it just sucks...I would suggest:
-File a police report
-Try to get a hold of the guy and meet with him (or with police, so he tells truth)
-Make him refund the money and then try to give it back to the person or VZW (I am sure the original owner has a different phone now)
It is tough but just sad.
So a random number called me this morning and I missed it. I don't usually return these calls but today I decided to.
After the phone rang, someone answered, "Hello, this is Sprint's Customer Service, how can I help you today?" I told the rep that I had received a missed call from this number and he said ok, and wanted to talk to me about some things with Sprint.
I had received calls like this before, requesting lots of my info, just to try to get me to buy a second line; but I decided to listen (I mean who wants to work anyways?).
He took all my info and then told me that they noticed that I use my 3G service more than 4G. He then asks me why? I told him, straight up, battery life. 4G is a battery killer.
He takes a moment and then says, well, for the first 1000 customers that we contact, we are offering a second, backup, battery for $0.99. I then proceded to ask what size it was, do they have extended batterys, etc. Turns out I just missed the extended batteries but they still had some 1500mah batteries.
I ordered one even though I have the stock 1500mah and a 2600mah just because it was only $1.04 after tax; why would you pass this up?! The rep told me the amount will show up on my sprint bill and that it will be at my house on March 16th; and that was that.
Basically, if sprint called you today and you want a battery for $0.99, call them back and tell them why you dont use 4G!
woah what is the number they called you from? I wanna see if I can get the same deal.
awesome...
If they call I'll be sure to tell them that I don't use 4g because its a battery killer and it doesn't damn work at my house! Wonder if they will give me a "4g Airave" lol.
I had a number call me today from an 805 area code. I picked it up but no one ever said anything so after I said hello 3 times I just hung up
I sure hope you didnt give them your credit card info. Sounds like a scam to me. Sprint would never just call you as ask if you want a cheap battery...
Sounds like a phishing scam. It was probably to get you to give up your number and pin so they could order equipment and bill it to your account. I would call and change your pin and see if anything was done in your account.
Sent from my PC36100 using XDA App
i call scam as well...I never give out info to a solicitor...i hang up and call an official number back
do you kno what department they directed you to
Sprint called me yesterday and offered an extender battery for $.99 + tax. I said yes, today I got a conformation email with a tracking number. Very nice of them and I was about to buy one.
Sent from my PC36100 using XDA Premium App
i need an extra battery do u know wat number it was from or how i could get one
do you kno what department they directed you to
Click to expand...
Click to collapse
Again, it was probably scam. It doesnt matter what department they say they are calling from, they can say anything to get you to believe them.
Sprint called me yesterday and offered an extender battery for $.99 + tax. I said yes, today I got a conformation email with a tracking number. Very nice of them and I was about to buy one.
Click to expand...
Click to collapse
Once again, I hope you didnt give out your credit card infomation. And if you gave out your account and pin, call sprint immediately and change your pin.
i need an extra battery do u know wat number it was from or how i could get one
Click to expand...
Click to collapse
once again, it's probably a scam. If it's not, then you should just be able to call *2 and ask for it. But again, I highly doubt sprint would just call people and ask if they want a cheap battery. Sprint never puts accessories on sale just over the phone. If they were on sale, it would also be on the website.
Yeah I'd be careful about something like this ... I too hope you didn't give out CC info even though they said they're charging to bill. Don't want to be #DuhLosing
Sent from my PC36100 using XDA App
because scammers know you have a 4g phone lol
Sprint WANTS you to use 4g. They dont have a congested 4g network. They DO have a congested, constipated 3G network.
Just like when nextel merged with sprint. everyone was told to push Sprint phones as the nextel network was so overloaded it was on the verge of collapse. That was why you always got the "Please wait while the nextel subscriber you are trying to reach is located" messages. That is how the 3G network is now, and that is why everyone and their mother has been complaining about 3G speeds lately
Who says they have to know to ask? If somehow they know you're a sprint customer ... however that may be ... just sounds more curious than not. Scammers work lime that ... they try to target and sometimes it doesn't go as it should, they ask questions that don't apply ... but they're hitting tons of people so ratio of blah blah blah to bleh .... just saying. Be careful, honestly hope its legit. Just seems strange.
Sent from my PC36100 using XDA App
I hope it was not a scam, they were able to tell me what my secuirty question was and what my address was and I did not give them my PIN, just the answer to the security question.. I just changed my PIN and security question/answer to be safe..
I will post up on the 16th to see if I got a battery.. and no they did not ask for my CC info
the number was 877-624-****
Well, certainly sounds more legit.
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nyne7lac said:
I had a number call me today from an 805 area code. I picked it up but no one ever said anything so after I said hello 3 times I just hung up
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It was me.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
Deal is over for now. If you call you can get a wall charger for a buck. But the $1 extended battery was for 1,000 targeted individuals.
Posted from my Atari 2600
overclockxp said:
Deal is over for now. If you call you can get a wall charger for a buck. But the $1 extended battery was for 1,000 targeted individuals.
Posted from my Atari 2600
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Bull****
Sent from my Evo, ho!
I was at the store today and had to park way out on the outer reaches of the lot. As I was returning to my vehicle I looked down and saw an HTC EVO 4G lying on the ground next to my front tire. Obviously I picked it up and looked around to see anyone that might have dropped it. I didn't see anyone and because I was parked far away from the door there was no one parked next to me when I got ready to leave.
I trekked back into the store and they all seemed uninterested and even told me I should keep an expensive phone like that! I initially tried to turn it on thinking I could get a number from the phone. Well, the phone was dead. So now I have charged this phone, turned it on and strangely it has no user data on it. No contacts no emails or text messages. Is this weird?
I would think there would be something on this phone that tells me who it might belong to. I did see the personal information card in the People section of the phone but again it only had the name Erek. No last name, no address, no nothin!!!
I am trying to do the right thing here but this just seems odd. Like its a burn phone or something! HAHA.
Any help as to what I can do with this phone?
It appears the person remote wiped the phone when they realized it was missing. Not much you can do at this point. You could put out a missing phone ad. That's up to you if it is worth your time.
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Flash to metro
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Could go to a Sprint store and have them look it up.
I think that it is great that you are trying to do the right thing, it really is. I wish there were more people in the world like you.
You may have better luck calling Sprint if the sales associates don't want to be helpful. When you call they might ask for some information about the phone itself. Normally if they ask about the serial number they can find out to whom the phone belongs. They may ask some other questions.
If it turns out that the phone really doesn't belong to anyone, congrats. You just got a free phone
Jye75 said:
Could go to a Sprint store and have them look it up.
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You do realize he/she said that they went back into the store and they were uninterested.
monkeychef said:
You do realize he/she said that they went back into the store and they were uninterested.
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Click to collapse
He didn't say it was a Sprint store.
monkeychef said:
You do realize he/she said that they went back into the store and they were uninterested.
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Click to collapse
It wasn't a sprint store though...
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My bad, I thought when he said "the store" he meant the Sprint store. Truly sorry about that.
Good for you man. The world would be a better place if more people acted like you are currently.
Donate it to android 4 autism! Quiet now ehh? *crickets*
Turn it in at a Sprint store sooner then later so you cant possibly be charged with theft or something.
You can return the phone to any sprint corporate store, I have many times, they will take it back no questions asked. And yes you need to return it.
Here is the problem, if the phone was used in any illegal activity, ie hacking, bomb threats, and the like , you are now responsible for that activity. They can trace the phone back to you (911 gps), and they can convict you for the activity.
Dropping a "hot" phone after deleting the data happens more times then you can imagine, the drug dealer is being chased by the cops so he deletes the phone and drops it. Bank robbers split up, one deletes the phone and drops it, you pick it up, they trace the phone back to you, who says it was not you that stole the phone and committed the crime?
Hackers use the phone to start a hack against a company, they drop the phone knowing that it will be traced back and who ever finds it will take the blame.
"Honest officer, that is not mine!" is the oldest excuse in the world.
OR
Jealous husband uses sprints "protection app" (free with the extended warranty) to find who his wife is meeting behind his back, he sees you with her phone, bad things could happen. The list is endless.
Bottom line....Nothing in this world is free.
turn on the phone in the dialer press ##3282#, then click on view mode, then Data Profile, the User Name will be [email protected]
you will at least be able to figure out the persons name
I figure if I lost my Inspire 4G I would want someone to do the same thing. Of course this phone does me no good since we are with AT&T and it is a Sprint phone.
To be clear I was not at a Sprint store and I should have said that after reading my post before I submitted. At any rate I guess I should go to a Sprint store and see what happens.
Nothing better than finding a cool gadget for free and then realizing that the only way to feel good about finding it is to return it to it's rightful owner.
I don't care what others say about Texans, most of us try to do what is right. Unless your breaking into our homes then...... well you know.
EDIT*
I want everyone here to know that I have no intentions on keeping this phone. There was one post that stated "Nothing is free" and I understand that. I came here looking for a suggestion on what to do, not get a morality lesson. For whatever reason I didn't think of the sprint store itself because in the past I had information on the phone to go off of to return it. This was not true this time so I needed ideas.
Android for autism? LMAO
Kickingandscreaming you sound like you have had a run of bad luck with other peoples wives and hacking the playstation network. I am glad this is not your phone. Also I highly doubt that I would be charged with any crime without due process and a huge load of proof. This isn't Live free or Die Hard where the MAC guy is hacking into all kinds of network and typing 300wpm on a cellphone. Just a thought
Lost phone...not cool
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sprint will be able to look up the account by the phones esn or even phone number. chances are though that the phone is already reported as lost and would not go back to the owner anyhow. if you take it to a corporate store it will probably be reclaimed and eventually wind up a refurb. if the person has already activated a new phone the one you found will not connect to the cellular network. if it still connects, write down the phone number and try to call it when the phone DOES deactivate as this will indicate they have their new phone activated most likely with the same number.
If the phone is blank and inoperable they prolly activated the TEP Lost Phone app and it whiped and GPS alarmed it. Take it to a Sprint Store and they will handle it, regardless of if it was hot, deactivated, or simply was a new phone they hadn't had a chance to mess with yet.
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Take it to store, have them look up the esn and call the last person it belonged to.
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kickingandscreaming said:
You can return the phone to any sprint corporate store, I have many times, they will take it back no questions asked. And yes you need to return it.
Here is the problem, if the phone was used in any illegal activity, ie hacking, bomb threats, and the like , you are now responsible for that activity. They can trace the phone back to you (911 gps), and they can convict you for the activity.
Dropping a "hot" phone after deleting the data happens more times then you can imagine, the drug dealer is being chased by the cops so he deletes the phone and drops it. Bank robbers split up, one deletes the phone and drops it, you pick it up, they trace the phone back to you, who says it was not you that stole the phone and committed the crime?
Hackers use the phone to start a hack against a company, they drop the phone knowing that it will be traced back and who ever finds it will take the blame.
"Honest officer, that is not mine!" is the oldest excuse in the world.
OR
Jealous husband uses sprints "protection app" (free with the extended warranty) to find who his wife is meeting behind his back, he sees you with her phone, bad things could happen. The list is endless.
Bottom line....Nothing in this world is free.
Click to expand...
Click to collapse
Lmao, you watch way too many movies
Sent from my Nexus S 4G using XDA Premium App
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
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Click to collapse
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
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Click to collapse
Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
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mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
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Click to collapse
Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
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Click to collapse
I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Click to expand...
Click to collapse
My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
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