Hey,
I've had my 6P for more than 3 months now, and have experienced no issues - everything used to work fine.
But starting about a week or so ago, my data won't turn off, no matter what I do. The only way I can keep my data off is if I put it on airplane mode, and I can't do this, as I need to call and text. I've checked and unchecked the box a million times, rebooted into safe mode, factory reset my device, and when all else failed, get it replaced. This issue has not gone away, even on my replacement 6P. My data is being pissed away by background usage, and at this point, have to keep my phone on airplane mode all the time, meaning no texting or calling.
I'm on 6.0.1 with the February patch.
I've scoured the internet for solutions, but no one else seems to be experiencing this issue.
Please help me.
a) uninstall the apps that are "pissing away your data" in the background. Not difficult.
b) options - data usage - cellular data. click that off. if that's what you're doing and it keeps turning itself back on, on TWO different deviced it's something YOU are doing/have done to turn it back on. Likely the same garbage app that's draining your data in the background.
what do you have installed
Soulfly3 said:
a) uninstall the apps that are "pissing away your data" in the background. Not difficult.
b) options - data usage - cellular data. click that off. if that's what you're doing and it keeps turning itself back on, on TWO different deviced it's something YOU are doing/have done to turn it back on. Likely the same garbage app that's draining your data in the background.
what do you have installed
Click to expand...
Click to collapse
I'll delete an app, and check to see if the issue is gone, and reinstall if it isn't (obviously get rid of it if it's causing the issue). I'll go through all of the non-stock apps and report back.
Thanks for the reply!
Soulfly3 said:
a) uninstall the apps that are "pissing away your data" in the background. Not difficult.
b) options - data usage - cellular data. click that off. if that's what you're doing and it keeps turning itself back on, on TWO different deviced it's something YOU are doing/have done to turn it back on. Likely the same garbage app that's draining your data in the background.
what do you have installed
Click to expand...
Click to collapse
I went through every single one of my apps, and none of the apps seem to be causing the problem. Also, the problem remains on safe mode.
What now?
What cell provider do you have?
This is a known issue on project Fi, I've had it for several weeks as well. On Fi, it only does this if on T mobile, not Sprint. Not sure if other providers have the issue. I just received the March security update today and it didn't fix it.
Others with the issue:
*Apparently i can't post links, just go to this sub Reddit
ProjectFi/comments/48s407/data_wont_turn_off_apparently/?ref=readnext_7
Related
So for the second day straight my phone battery has dropped to half in about 4 hours screen off in my pocket... After closing every program and turning off data sync, the 3G connection is still constantly in use. I downloaded a network traffic program to check usage, and to my surprise my phone had downloaded over 60MB in just 1 hour. I restarted the phone and the problem seemed to be fixed, however it's started back up again, even after restarts and switch from airplane mode and back.
I'm already using SwitchPro, I have all sync options turned off already. The problem didn't come up until a few days ago.
I haven't installed any new programs or widgets in the last couple of daysIs anyone else having a similar issue? Have you been able to solve it?
I had the same issue then I flashed Fresh. Now it is working proper. I would suggest flashing a dif ROM or factory reset.
Load aLogcat or Quicksysteminfo , from market and look at your logcat file. The cause will be obvious from there. If the phone is "idle" and the logcat is recording what's doing the data moving, you can then kill it.
Is it me or is the hands free Bluetooth constantly running even when unchecked.Maybe im looking at the log cat wrong but it appears that way
It looks like location services was using all that data. I think anyway, I'm not sure If read the logcat right, but a lot of that information dealt with location stuff. I went to settings, privacy, and disable google services from using my location and the constant 3g seems to have stopped.
Why would it just go ape **** like that after having the phone for 3 weeks?
I just noticed the same problem, turns out it was the people app that was causing it. I killed it and data traffic stopped. You can launch it from the menu and it loads back up and is fine. Just seems to be when it starts by itself when you first boot up the phone.
Hi All,
I've had the S7 Edge now for 3 months and I am generally loving the phone. However I have a few issues that are happening continoulsy:
Bluetooth turns itself on and the volume of the phone mutes itself.
Wifi turns itself off during the night even though I've selected the option to keep it on. I will wake in the morning and the phone is using my mobile providers data.
I have read various threads to factory reset the phone which I will do if it resolves the issues but I want to ensure my Apps return with the data they currently have residing in them e.g. 1Password etc.
Hoping someone has some thoughts,
Thanks.
CL
Did those issues always occur or start only recently?
Hi,
From memory they have always been there. I've just lived with them but they are becoming annoying.
Thanks.
connorlennon said:
Hi,
From memory they have always been there. I've just lived with them but they are becoming annoying.
Thanks.
Click to expand...
Click to collapse
this is not a common issue and I believe you got a defective unit. you should take it back to make warranty claim
I'll have a word with Samsung support. I would have thought that the software was telling it to do these things.
connorlennon said:
From memory they have always been there. I've just lived with them but they are becoming annoying.
Click to expand...
Click to collapse
In the wifi settings, try disabling wifi smart network and setting also wifi always active on standby (the actual menu setting names might differ, I translated from italian).
themissionimpossible said:
In the wifi settings, try disabling wifi smart network and setting also wifi always active on standby (the actual menu setting names might differ, I translated from italian).
Click to expand...
Click to collapse
Unfortunately I've tried all of those to no avail. Today the phone has 4 times muted itself and in addition Bluetooth has turned itself on automatically. All bizarre!
Do you use the edge panel "My Places?" This can change those settings based on location.
neezy13 said:
Do you use the edge panel "My Places?" This can change those settings based on location.
Click to expand...
Click to collapse
Unfortunately not I don't use it. I wish I did as that may be an answer! It happens all over to be honest and isn't linked to a certain location. It's very odd as I can be using the phone and suddenly it turns mute on. Sometimes bluetooth will turn on with it and sometimes not. Its frustrating as I am now missing calls and texts.
Appreciate any feedback.
connorlennon said:
Hi All,
I've had the S7 Edge now for 3 months and I am generally loving the phone. However I have a few issues that are happening continoulsy:
Bluetooth turns itself on and the volume of the phone mutes itself.
Wifi turns itself off during the night even though I've selected the option to keep it on. I will wake in the morning and the phone is using my mobile providers data.
I have read various threads to factory reset the phone which I will do if it resolves the issues but I want to ensure my Apps return with the data they currently have residing in them e.g. 1Password etc.
Hoping someone has some thoughts,
Thanks.
CL
Click to expand...
Click to collapse
Apps - application manager - apps that can change system settings. (names my differ. Translated from my language). See if any user app that you installed is enabled in there or try troubleshoot by disable one at a time.
Faspaiso said:
Apps - application manager - apps that can change system settings. (names my differ. Translated from my language). See if any user app that you installed is enabled in there or try troubleshoot by disable one at a time.
Click to expand...
Click to collapse
Okay I've disabled them all for now. If things stop working I'll enable them one by one. There were a few that had access. Appreciate your help.
Just as an aside what is the best way to factory reset the phone and then reinstall the apps etc that I had installed. I'm thinking worst case if what you have proposed doesn't work? I had an iPhone prior to this and it was a pretty straight forward process.
Thanks.
connorlennon said:
Okay I've disabled them all for now. If things stop working I'll enable them one by one. There were a few that had access. Appreciate your help.
Just as an aside what is the best way to factory reset the phone and then reinstall the apps etc that I had installed. I'm thinking worst case if what you have proposed doesn't work? I had an iPhone prior to this and it was a pretty straight forward process.
Thanks.
Click to expand...
Click to collapse
I'm not TOTALLY sure, but I think that if you're logged in with your google account and go into settings->Backup and choose to backup to your google account, your app data should follow. After the backup is finished, factory reset and then when you log into your google account again you get an option to retrieve your old app+data.
Don't hang me up on this, as i'm not totally sure! But i THINK it works this way. Google at least mention app data in the decription, but well, not sure if everything follows.
when turning my wifi off it seems it goes into some weird loop of turning on and off constantly by itself, it doesn't seem to be trying to connect just flipping the wifi switch on and off none stop.
noticed it because i had a huge battery daring overnight and while trying to fix it i saw the switch going off and on all the time.
when turning it back on it seems to connect normally .
did a network setting rest but it did nothing ...
I'm guessing a factory rest will fix the problem but I'm hoping to avoid such a overkill solution :crying:
does anyone else had this problem and can help me fix it?
thanx!
avivzamir said:
when turning my wifi off it seems it goes into some weird loop of turning on and off constantly by itself, it doesn't seem to be trying to connect just flipping the wifi switch on and off none stop.
noticed it because i had a huge battery daring overnight and while trying to fix it i saw the switch going off and on all the time.
when turning it back on it seems to connect normally .
did a network setting rest but it did nothing ...
I'm guessing a factory rest will fix the problem but I'm hoping to avoid such a overkill solution :crying:
does anyone else had this problem and can help me fix it?
thanx!
Click to expand...
Click to collapse
This was on a new custom rom ?
Or did it just happend on a rom that have worked perfect for days?
And have you seen which app or system app been casuing the drain?
LyLu said:
This was on a new custom rom ?
Or did it just happend on a rom that have worked perfect for days?
And have you seen which app or system app been casuing the drain?
Click to expand...
Click to collapse
original samsung rom.
just happened (i have the device for a a while everything was fine) its the android system that drains the battery in the battery status.
when i leave the wifi on it stops and works fine ...
Have you turned off ''Keep Wifi During Sleep''? I know this can drain battery.
It's not so easy to troubleshoot on an orginal none rooted phone.
You can try clearing dalvik and cache.
Turn it off and then on holding power and vol down button, then clear cach/dalvik and restart.
Try uninstall update beaming service for samsung then restart
If still persistent try uninstall update microsoft onedrive and skype then restart, just in case
I found it after factory reset (forgot internal data backup :crying and update all apps, this problem occuring after the last 3 updates (beaming, onedrive, & skype) which more suspect beaming service update make that problem
Your not alone
You're not the only one who suffer from this exact problem, on Friday or Saturday the same problem started occurring with my phone too, WiFi turns on and off in a loop and huge battery drain!
I saw an increase of 6% of battery drain per hour, so I ended up on 9% total drain every hour. :crying:
I have original Samsung Rom and phone worked prefect until now, no settings or apps installed before this happened either.
What rom version are you guys on?
I'm having the same issue. However, I'm on PhoenixX Rom. Major battery killer and has only just started happening within the past few days.
Since my phone has been unplugged, 3 hours ago, looking at BetterBatteryStats, It is showing com.google.android.gms as having quite a LOT of wakeups. 40 per hour (everything else is about 2). Don't know if this is normal as I don't remember it before the Wifi issue.
Looking into what the wake ups are caused from, Location and heartbeat were the major culprits. So i have turned of WIFI scanning when not on and also the body sensors for Google Play. We shall see.
LyLu said:
What rom version are you guys on?
Click to expand...
Click to collapse
See attachment.
Easy fix. Just disable Wi-Fi scanning.
the_scotsman said:
Easy fix. Just disable Wi-Fi scanning.
Click to expand...
Click to collapse
its not a fix at all . it dosnt scan for wifi , just turning it on and off non stop.
like pressing the light switch agin and agin
I had this after installing "GoodLock" software from Samsung! Uninstalled and everything is ok
same here, just noticed I wasnt on Wifi and the switch is just flicking on and off by itself. Standard S7 with all the updates installed
Been struggling with the same for some days (4 - 5) I haven't been able to get exactly whats triggering this. I'm on stock rom with root. I've reinstalled firmware clean again and re downloaded my apps but it is still happening randomly. Some times after a few attempts to switch wifi on (even when it is toggling by itself) it manages to keep on. Sometimes restarting makes it work again. One thing I'm almost certain its that this usually happens after I turn wifi OFF and then try to turn it back on.
It's been crazy and the phone starts to overheat after a while off this on-off loop.
Any ideas?
its very wierd it started to all of us in the past few days-weeks . seems like samsung has a bug they need to hurry up and fix.
AT&T just pushed out the October Security update for the S7 family, I'm guessing something that came along with it is creating the problem.
mine did a software update last week and I've been away in airplane mode so it could have started then. I've just disabled scanning and that seems to have got round the issue and I'm now connected to WifI
I'm not sure whether it is a Samsung Issue or a Third party one... It is true that something recently affected all of us, but as far as I know, it could be a third party app that wasn't well developed for our phone.
I've noticed the same problem on my phone and it's also only started up in the last few days. On stock Sammy rom, unrooted. Will be monitoring this thread to see if the experts here can narrow down the culprit.
I had the same issue and I was able to stop the toggle by turning off the wifi scanning in Location - Improve Accuracy - WiFi scanning. It's a fix for now. I think it may be an app that may have been updates that is persistently looking for location updates.
For the past few days, my BT setting keeps turning itself off every few hours. Once it happens, it then continues to turn itself off immediately each time I re-enable it. After an hour or so, it recovers and lets me turn it back on (until the next time a few hours later).
The phone is completely stock (APK1), never rooted, no 3rd-party power-saving, task-managing, or security apps ever installed, no power-saving modes turned on. It does not help to clear the system cache or the Bluetooth Share cache. Closing all open apps does not help. Rebooting sometimes helps temporarily, sometimes not even temporarily. I haven't seen the problem when I reboot in Safe Mode, so either it's caused by an app (I have hundreds), or else I just didn't leave it in Safe Mode for long enough for the problem to reappear. I have not recently installed any apps or made any settings changes. I've searched online and come across many suggestions but none are applicable and successful here.
Is there a system log somewhere that would tell me what is turning off the BT setting?
Gary02468 said:
For the past few days, by BT setting keeps turning itself off every few hours. Once it happens, it then continues to turn itself off immediately each time I re-enable it. After an hour or so, it recovers and lets me turn it back on (until the next time a few hours later).
The phone is completely stock (APK1), never rooted, no 3rd-party power-saving, task-managing, or security apps ever installed, no power-saving modes turned on. It does not help to clear the system cache or the Bluetooth Share cache. Closing all open apps does not help. Rebooting sometimes helps temporarily, sometimes not even temporarily. I haven't seen the problem when I reboot in Safe Mode, so either it's caused by an app (I have hundreds), or else I just didn't leave it in Safe Mode for long enough for the problem to reappear. I have not recently installed any apps or made any settings changes. I've searched online and come across many suggestions but none are applicable and successful here.
Is there a system log somewhere that would tell me what is turning off the BT setting?
Click to expand...
Click to collapse
Try this my help.
Settings-> connections->more connection setting -> reset networks
Clicking from Edge of Galaxy.
norbarb said:
Try this my help.
Settings-> connections->more connection setting -> reset networks
Click to expand...
Click to collapse
Wouldn't that delete all my WiFi passwords? I find several online mentions of people who unsuccessfully tried Reset Networks to solve BT problems, and no mentions of it being successful.
Gary02468 said:
Wouldn't that delete all my WiFi passwords? I find several online mentions of people who unsuccessfully tried Reset Networks to solve BT problems, and no mentions of it being successful.
Click to expand...
Click to collapse
Yes, it will delete all your passwords. It help eith problem on my wife's s7 edge bluetooth.
Clicking from Edge of Galaxy.
norbarb said:
Yes, it will delete all your passwords. It help eith problem on my wife's s7 edge bluetooth.
Click to expand...
Click to collapse
Thanks, that's good to know. I'll consider it next.
UPDATE: Didn't help (but thanks for the suggestion).
Gary02468 said:
Thanks, that's good to know. I'll consider it next.
UPDATE: Didn't help (but thanks for the suggestion).
Click to expand...
Click to collapse
Try one more thing : Settings-> Applications-> in right top corner you have 3 dots, press and choose Show System Apps
scroll to Bluetooth share , click on it then click on Storage and Clear Data. go back and do same with Bluetooth Test.
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Gary02468 said:
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Click to expand...
Click to collapse
Very interesting info.
Gary02468 said:
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Click to expand...
Click to collapse
There is an app in the store called App Brain Ad Detector.
After you install it you can scan all your installed apps and it will break down all permissions given to each app, show which ad network, etc. It is very useful!
Also after it is installed when you install a new app it will report if it does things not normal.. IE it would probably have caught that BT permission!
Hi,
My H990DS has been bothering me for a couple of days as WiFi turns itself on without any kind of intervention.
Turning it off manually or having the phone restart does not help. I made sure the latest apps installed make no impact.
Playing with Developer Options made no difference.
I am ready to Factory Data reset.
Anyone experienced something similar ?
Thanks,
My 918 always shows wifi active in GSAM's graph, even when set to "Never" under the "Wifi on while inactive" option in system settings. I ended up just downloading Leandroid from the play store and setting it to disable the wifi radio, and renable it periodically to check for push messages. Seems to work fine with doze and standby time has improved.
Under settings, location, three dots top right, scanning, turn wifi scanning off. It turns back on anytime you use wifi and you manually have to turn it back off each time.
Mine (918) does this all the time. Im thinking its a 7.0 thing. There has been a few exceptions where it has stayed off. In my case I drive through a busy section in town and it constantly connects to the 20 or so open wifi spots so I turn it off. Well once I pull into the garage at home its magically back on.
Maybe something to do with networks it recognizes, Xfinity wifi wreaks havoc on it as well.
As soon as I uninstalled the latest apps, the issue disappeared. Not a single exception in 24 hours.
I suspect a Sip Client had caused the problem.
Gytole said:
Under settings, location, three dots top right, scanning, turn wifi scanning off. It turns back on anytime you use wifi and you manually have to turn it back off each time.
Click to expand...
Click to collapse
What!?
That sounds utterly horific for the battery, nevermind privacy concerns. I thankfully haven't experienced anything similar myself, but I've only ever used custom ROMs so perhaps that's the cause. But that sounds terrible.