Verizon and the Moto X Pure do not play well. - X Style (Pure) Q&A, Help & Troubleshooting

Even though Motorola are selling this as a Verizon phone (even sending out Verizon Sim cards)
I have found that Verizon themselves do not recognise the phone when you go to registering it on their network.
Let me make it a bit clearer.
You can certainly use the phone, but when you go to add features on myverizon, or online anywhere, it will not recognise it, and you won't be able to.
I have tried valiantly to add TravelPass to my line, which charges you 2 bucks a day to use your regular data allocation when you go to Mexico, but you cannot do it. It's impossibel.
If anyone has actually managed to do this, I would be very interested to lean how.

Perhaps you can add an actual verizon phone that supports all the features you want, then simply install the sim card into the motorola. It's a convoluted work around but may fix your issue if vzw doesn't have the imei in their database.
If you don't own another vzw phone, go to the store and ask them to do the above with one of their demo units. Only concern is what happens to those extra feature codes on the account when your old device is placed back on.

I don't know about activating one, but mine works fine. I took the SIM out of my maxx and stuck it in this and everything including VoLTE, and familybase worked. I didn't have to edit anything on myverizon. It even changed the model name from Droid Maxx to XT1575 for me on my account page. Not had any problems whatsoever

I had no issues activating Verizon, sim is from Moto Maker, on my Pure. Call the number for a new activation and they will help you set it up.

You will have to call to have features added. When we went to Cabo last fall I couldn't add an international calling plan through MyVerizon, I had to call to get it added & then removed.

I'm not talking about activation. I'm activated. I just switched out the SIM from my old S6
What I'm saying is that Verizon do not recognise it as a valid phone. You won't be able to add features to it via the website unless you call up. And even then, in fact, they cannot even add the Travelpass feature because the XT1575 is not a Verizon phone.
I'm going to go into a verizon office and raise hell.

grifforama said:
I'm not talking about activation. I'm activated. I just switched out the SIM from my old S6
What I'm saying is that Verizon do not recognise it as a valid phone. You won't be able to add features to it via the website unless you call up. And even then, in fact, they cannot even add the Travelpass feature because the XT1575 is not a Verizon phone.
I'm going to go into a verizon office and raise hell.
Click to expand...
Click to collapse
I agree. Can't add "Travelpass" feature from Verizon because the phone "isn't a Verizon" phone. Ridiculous statement. Probably have to get a local SIM card in Canada or Mexico, how annoying.

Same. The 'Travelpass' feature would have been best for me on my recent international trip. Several levels of VZW support were consulted... none could add it. No problem adding the regular international plan though (the one that has 100MB of data for $25, lol).
As suggested above by @gpz1100 I think maybe I could have put my SIM back in my old phone (XT1060), activated the Tavelpass feature that way, then put the SIM back into my XT1575. Which I will try before my next trip.

Related

Possible phone use on Verizon 7.7

Let me note: I am not a dev nor programmer.
With the similiarities of the P6800 and the Verizon 7.7, I threw together a rom w/ stock SCH-I815 samsung/verizon kernel using the P6800 frameworks and apps into the Verizon 7.7 and removed most bloat. The LTE/Verizon antennas aren't recognized by the device at all but everything else was working.
Now, you can't swap the phone.apk's around without the framework's else you'll experience FCs. So obviously I'll need to use the base stock apps and frameworks and go through the 2 framework files hunting about.
Has anyone else with the Verizon 7.7 taken a look into this?
I'm curious if you've made any progress on this?
Not yet, probably be a week before I even look through the files again. But I believe it's fully possible to get phone use
Sent from my DROID BIONIC using Tapatalk 2
i think you will need to find samsung modem for verzon networks, does verizon have a galaxy note or sgs2?
although your modem firmware probably has voice disabled, may have to find modem manufacturer and try to flash custom firmware.
good luck, wish you the best.
I'm happy enough using GrooveIP for google voice calling. What I'd really like is if we could activate the phone profile in bluetooth (or will that just come with enabling the proper phone part in the 7.7?).
As of now i can use GrooveIP and bluetooth to listen and speak, but it won't let the bluetooth device answer/hang up/transfer address book/show caller ID (on the Verizon LTE 7.7)
Doesn't verizon require some sort of signed telephony to work properly on their network
ph00ny said:
Doesn't verizon require some sort of signed telephony to work properly on their network
Click to expand...
Click to collapse
I got no idea but with the other packs it didn't detect the radio at all. This is keeping the vzw radio partition stock. I like the ideas and really wish the note was verizon as that'd help figure things out.
Sent from my DROID BIONIC using Tapatalk 2
just to confirm does this a sim slot? i thought someone said it did.
chrisrotolo said:
just to confirm does this a sim slot? i thought someone said it did.
Click to expand...
Click to collapse
It does for LTE but cdma service doesn't use sim
Sent from my GT-N7000 using XDA
Seeing as your data account won't have any provisioning for voice usage, even if you DID get a working modem and a modified framework to allow for phone functionality on the device, I doubt that you'd actually be able to made or receive a phone call due to Verizon's limitations at the account and provisioning level anyway.
Point is, it's a CDMA device, and thus your service is attached to the device itself, not the SIM card (except for LTE data). Basically, you can't just provision service to the SIM card alone, and then simply swap it into a different device. So if you got the modem and the framework working, and you called in to Verizon customer service and asked to provision your line for voice, they'll just be like "Umm, no... We never INTENDED for you to use that device as a phone, so no... You want a phone? Buy a phone. You want a tablet? Buy a tablet. You want to do both in one device? We won't allow that because that loses us money that we would be getting by having you either subscribe to two lines, or charge you extra to tether..."
There is a much simpler solution however.
Ditch ANY CDMA carrier in favour of a GSM carrier instead, preferably one that uses the same compatible frequencies adopted by the rest of the world, like AT&T (and MVNO's based off of AT&T's network), and buy the P6800.
The moral of this story is this: if you want the latest devices, with the best features, you're NOT going to find them in the north American market, EVER, at all, period; you're just going to find watered-down, gimped, bloated, and locked-down versions of the international models. You HAVE to import. If you're going to import, you HAVE to use a GSM service provider... That's just the way it is. It sucks, I know, but it is what it is.
I would have to agree, the GSM version would be best. It would be near impossible to make this happen. Of course if I was stick with one, I would try everything I could as well. I'd probably fail miserably and go for something like GrooveIP.
Jade Eyed Wolf said:
Seeing as your data account won't have any provisioning for voice usage, even if you DID get a working modem and a modified framework to allow for phone functionality on the device, I doubt that you'd actually be able to made or receive a phone call due to Verizon's limitations at the account and provisioning level anyway.
Point is, it's a CDMA device, and thus your service is attached to the device itself, not the SIM card (except for LTE data). Basically, you can't just provision service to the SIM card alone, and then simply swap it into a different device. So if you got the modem and the framework working, and you called in to Verizon customer service and asked to provision your line for voice, they'll just be like "Umm, no... We never INTENDED for you to use that device as a phone, so no... You want a phone? Buy a phone. You want a tablet? Buy a tablet. You want to do both in one device? We won't allow that because that loses us money that we would be getting by having you either subscribe to two lines, or charge you extra to tether..."
There is a much simpler solution however.
Ditch ANY CDMA carrier in favour of a GSM carrier instead, preferably one that uses the same compatible frequencies adopted by the rest of the world, like AT&T (and MVNO's based off of AT&T's network), and buy the P6800.
The moral of this story is this: if you want the latest devices, with the best features, you're NOT going to find them in the north American market, EVER, at all, period; you're just going to find watered-down, gimped, bloated, and locked-down versions of the international models. You HAVE to import. If you're going to import, you HAVE to use a GSM service provider... That's just the way it is. It sucks, I know, but it is what it is.
Click to expand...
Click to collapse
I move my SIM between devices all the time and have never needed to call VZ to provision the new device. Voice and data just work.
miiike said:
I move my SIM between devices all the time and have never needed to call VZ to provision the new device. Voice and data just work.
Click to expand...
Click to collapse
I can CONFIRM the following:
I have a VZ tab 7.7 with 5GB data plan and I have a VZ Razr with voice/unlimited data plan.
Both are LTE devices and hence use (micro) SIM cards. In "My Verizon" even the tab has a phone number assigned to it's "line". A call to that number just rings but obviously nothing on the tab.
BUT...
Put the tab sim in the phone and YES it will ring if you call that number! Even TXT in/out works! I assume they will just charge me per txt and per min phone use BUT IT WORKS in a PHONE.
And the kicker is, the unlimited PHONE SIM also works in the TAB! I immediately get LTE data and can surf with the tab. Of course at that point calls and texts to that phone number are "ignored" by the tab's neutered modem.
Lesson learned:
IF there was a way to flash a modem, say for example from the Samsung Galaxy Nexus to the VZ 7.7 TAB, we would have a full supersized phone in our hand. Only downside, no earpiece. So only speakerphone or BT calls I guess.
Anyway, after a little more research I also found this very interesting article:
http://www.phonenews.com/verizon-affirms-unlimited-smartphone-sim-card-usage-in-hotspots-tablets-lte-ipad-20053/
Hope this helps bring a little light into the messy CDMA/LTE darkness
I have swapped my Galaxy Nexus SIM in my VZW LTE 7.7 numerous times. It works. I'd love to have voice on the VZW LTE 7.7, then I could possibly do it all on my tab. I'm no developer tho ;p

Those of you who got it already and are on VZW

Those of you who already got their X Pure and are using Verizon.
Q1: What does your device show on my Verizon?
Q2: Are you able to use Advanced Calling 1.0 aka VolTE?
Q3: Can you post LTE Discovery Screenshot?
that's it.. no one can give me any of these answers. While I wait for mine.
Oh and Q4: did you cut your sim,get new sim from vzw?
Still waiting.. But cut my sim in my G3. Using my G3 with adapter and sim still works great. Used sim cutter i got off eBay about a year ago. Worked perfect to get ready. Last time i ordered a new sim from Verizon they tried to take my unlimited away. Kept in the end, but was real hassle.
1. It shows as, Non-VZW Device.
2. It's turned on in settings, but I'm currently at home, where we don't get LTE, so I'll answer tomorrow from work.
3. See answer #2
4. Cut my card after the pompous ass at my local Verizon store told me that it wasn't authorized by Verizon, and they wouldn't activate it.
2. VoLTE works perfectly.
3.
You da man! no one wanted to give me answers lol it was so hard.
Do you have anyone you could call to test out HD Voice? also in My-Verizon under features,under your line does it show compaptible or active? for Advanced Calling.
Once again thanks a lot! on moto forums I wrote couple times and was ignored lol.
Also I saw in another screenshot that there is some sort of settings and it says Enhanced 4G LTE maybe that could be VolTE/Advanced Calling.
Cheers bro!
spotmark is on it already he provided some info
HD Voice works as well.
Sweet this is what I was looking for thanks again. I hope dev's will be able to implement it into CM roms later on.
@spotmark
Do you have the "More Everything" plan with the $25 "Month2Month" discount for not having an Edge device payment? If so, do you still show the discount in your plan?
No, I still have unlimited data.
Lucky!
Thanks for the response. I'm a little worried because it shows up as a "Non-VZW Device". That's exactly how they looked with the Nexus 6 prior to being white listed. We'll see, I guess.
Actually have three lines with unlimited data, unlimited texts, and 2000 minutes. $60/mo. for each line.
Has anyone activated a new sim on this phone with Verizon. My current phone (droid 1) does not have a sim and so I will need to get one in order to move from my current phone to my new one.
@spotmark Are you able to change to video chats with HD Voice? I doubt it.
Nope
zeroibis i would suggest any device that uses nano sim if you can get one simply activate that phone then swap sim. I think I will go to a cell store and cut down mine.
any limits when using this phone on vzw or it is it the same as when you use a vzw phone?

Help:Can't get my mxpe activated on Verizon prepaid with sim starter pack.

Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.

Google Fi

Anyone currently using this on Google Fi? How do you like the service and how is the phone performing?
LG G6 (VS988 Verizon Variant BOOOO) but on Google Fi
The service is awesome. I switch back and forth between T-Mobile and Google Fi SIMs. My phone is a bad example because even though I paid for it outright and I left Verizon only after my contract ended, I cannot install an unlocked bootloader or root my device and as far as I know this is a Verizon thing only, (meaning Verizon special crafted the Android OS before putting it out so as to prevent people from actually having that 100 percent ownership feeling.) However the data and everything is good. Start out slow, order your SIM through Google Fi (if they ask say you have the LG G7, trust me, they'll refuse to activate the G6 so I had to call back and lie and sure enough it worked. After I got my SIM in the mail (all over the web via the Fi website,) I popped it in, my phone asked for a restart because it has a new SIM, restarted phone and installed the Google Fi app from Play Store, a few seconds later and one more restart and the APNs all changed themselves, phone was in Global mode and zooming away. And...tsk tsk...I haven't paid for service yet but maybe it's because my phone is all locked up to Verizon but they are not recording any data usage for me neither so I have free service through Fi. THAT BEING SAID, I am a huge fan and patron to Google and their services so I'm going to call and get this issue resolved. I'm sure it's just that they need my IMEI or something of that sort. If you have any other variant of the LG G6, first off, congrats for not going through Verizon like I did and never being able to root/ADB bloatware and etc., and two, give it a shot. You can get your SIM and start using the service (talk/text at least) before paying anything and of course it's month to month so no commitment.
Oh ya! I also noticed, rather this is intentional on Google's part or not, that my Mobile Hotspot feature works as well If you have anymore specific questions feel free to let me know!
Thanks for the reply. I'm guessing that you started before November as they have now opened the program up to other phones including the G6. (Mine is an unlocked T-Mobile one, which I am on now, so should work fine as I will still be using T-Mobil's towers.)
I realize this is an old post, but wondering if you are still using fi with the LG G6. I am wondering if root will give me the ability to auto-switch between the 3 networks. It's a deal breaker for me if I'm stuck with just TMobile's network. I have the US Cellular variant.
Thanks.

AT&T forcing me to abandon my Galaxy S8!

Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
Click to expand...
Click to collapse
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
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Click to collapse
press phone icon, then top right corner hit the 3 vertical dots.
select settings and it should be in there if you havent updated lately... they ****ed us and locked out network and volte settings.
djmdesign said:
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
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Click to collapse
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
willnotbecontrolled said:
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
Click to expand...
Click to collapse
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
Oldschoolguy said:
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
View attachment 5549949View attachment 5549951View attachment 5549953View attachment 5549955
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Click to collapse
Yep... AT&T is full of it. I got sick of wasting my time and energy trying to fight this. I eventually just switched over to TMo, and I have been running around with my S8's radio set to LTE only. No issues whatsoever. Great cell service, $30 bucks a month cheaper, all fees included in the flat rate, and a free Netflix account, to boot.
See ya AT&T!!! I hope some group with the the gumption and time takes you to court for your deceptive trade practices. I hope you lose lots of customers, time, and money for your douchery!!!
Has anyone looked into potentially using ODIN to use AT&T's firmware on the unbranded G950U1 without rooting to see if it adds the VoLTE software feature? Does anyone know if that flashing will disable (permanently break) samsung pay? I don't want any rooting since that will permanently break samsung pay on the hardware.

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