Related
I know a lot of folks plan on tethering their Xooms, but I thought I would actually try activating it since I'm not on contract and can cancel/suspend at any time.
I go into Settings > Wireless & networks > Mobile networks > Activate device, I touch 'activate', it works for a moment, then errors out saying "Unable to activate mobile data service. To try activation again, touch Try Again."
I've seen other folks complain about this, but I didn't see a solution. Is it something obvious I'm missing, or do I actually have to call in to VZW and do it over the phone? If the latter, that's really a letdown, considering I can activate a new phone in seconds without talking to a CS rep. Just thought I'd ask to see if I'm missing something before I call.
Sent from my Xoom using XDA App
Did you activate it with Verizon? ie, do you have a Verizon account and have activated it either with BestBuy, Costco, Verizon store, or over the phone? You have to register the device with the company first. Phones are the same way on Verizon. AT&T and T-Mobile use Sim cards instead, and they are already 'active'.
If not, press the SKIP button on the bottom right to activate over WiFi. It's not worth the $20/mo for 1GB and $35 activation fee.
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
sunnyd119 said:
Yup, I was one of people that was having a lot of trouble with this. The device wont activate by it self,this is what you have to do you have to go to the verizon website and go to their phone activation page and enter your Xooms MEID HEX number (found on the plastic wrap which was covering the back, when you first unboxed it, so make sure you didnt throw away the plastic wraping). From there, you just have to follow the on screen instructions. Also the website asks for your SSN and your Drivers license number for credit approval (this took a whole day) after that they will contact you saying you are ready and that now you can go into settings and network and click activate device.
Click to expand...
Click to collapse
THANK YOU, this is what I was looking for! I had tried logging into my VZW account to activate a new device, and all it would allow was for a new phone, not a new device/data package on our account. I couldn't even enter an MEID.
Found the link in question, I can enter the MEID and establish new service.
For anyone else wondering:
http://www.verizonwireless.com/activate-phone.shtml
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
JasonU said:
I still find it a bit strange that the entire activation process can't be handled through the Xoom itself - seems like you should be able to enter your VZW account into (if you have one already), pick a plan, click through, etc. Activating a phone on an existing line of service is trivially easy via *228, you don't even need to enter an MEID. Not to mention, I do believe you can activate service directly on the iPad, can you not?
Click to expand...
Click to collapse
That was exactly my question as well, i think what happened was that Verizon setup according to their original plan, which was to have people activate in store so people would pay for the activation fee and have a credit approval done so that they would have no problems in the future. But due to the recent uproar from the android community about the "required 1 month plan" they decided to drop the plan at the last minute. So hence the reason why you have to go through all this trouble to activate 3g, because it was never set to be an out of the box activation or at least that is what I would conclude through my experience. iPad on the other hand (was an owner of the iPad) AT&T set it up according to apples request, which was to have the device out of the box ready for activation. They made it simple by allowing people to just create an account and enter their credit card information, and pick their plan. Reasons to why these companies have such a different approach to this situation.....I have no idea. But there probably is a reason, but iam just not aware of it.
broadwayblue said:
I received my Xoom yesterday and after it found my network and I entered the pass key it connected and worked without issue all night. Just got home from work today and it says "no internet connection." It keeps trying to obtain an IP address but just times out and tries again. Its been doing this for a half hour. I tried rebooting it but still the same. Any ideas?
Click to expand...
Click to collapse
1.) I'm in no way calling you stupid, but have you made sure that airplane mode isnt on?
2.) Since you said you tried a restart and that seemed to not work, try restarting your wireless router.
3.) If that doesnt work, just try and disconnect and reconnect to the network.
If none of these work then you might have to call motorola.
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
tlogank said:
I did not realize I would have to pay the activation fee everytime I wanted to have a data plan. That's very frustrating considering it's the same cost as a months data for 3GB. I wanted to turn it off an on as I needed (on a month-to-month basis) but I will probably just leave it off now...kinda makes me want to sell my 3G model and get a wifi only...unless I'm understanding this wrong?
Click to expand...
Click to collapse
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
keitht said:
I read somewhere that you can suspend your account instead of cancelling which will avoid this but I am not sure if this works since I have never had Verizon.
Click to expand...
Click to collapse
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
tlogank said:
I looked into that, but it looks like you can only do it for a couple of months, and also only once a year.
Seriously, that sucks. Why charge an activation fee for something that can be done completely automated online? Not like there's some dude sitting there setting all these up manually...just a way to make quick and easy money on VZW's part.
Click to expand...
Click to collapse
I wish they had rollover data like AT&T rollover minutes. That would make it more appealing to keep the month to month service. Verizon is just way expensive.
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
bmbriefs said:
You can indeed suspend your account here : http://support.vzw.com/clc/plan/
I have not been able to activate my device by the previous link. It gives me a number to call. Anyone else seeing this?
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
Yes, I know you can, but I have read that you can only do it once per year...that's the issue.
3G overseas
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
blimpa said:
I'm trying to figure out if there is a way to activate the 3G overseas. I bought my Xoom a week ago at BestBuy, but I live in Bolivia, so came back to my country and now I'm trying to find out if there is a way I can activate the 3G service here. Anyone? Thanks!
Click to expand...
Click to collapse
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
sunnyd119 said:
Also if you by any chance threw away the plastic wrapping, you can find the MEID HEX number on the Xooms box itself. Also to get to the verizon activation site faster al you have to do is google "verizon activation" ----> then click on the second link "Activate Your Verizon Phone | Verizon Wireless" then just enter your Xooms MEID HEX number.
Click to expand...
Click to collapse
You can find the MEID number by going to settings-->about tablet-->status. It will open a new scrollable window with all sorts of info.
Bauxite said:
You need to find a carrier that uses CDMA and ask them if they can activate it. There is no other option really. My first guess would be that there are no carriers like that.
-Bauxite
Sent from my Evo 4G
Click to expand...
Click to collapse
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
moriakoj said:
I think that I have same issue. I bought my XOOM in bestbuy ( US ) and brought it to Europe. Here I have O2 SIM card with 3G Data program. I am trying to use it with XOOM but no success so far.
Bauxite - are you trying to say that 3G module inside of XOOM is different for US as is requred in EU? Are there some different standards of 3G? I am worried that I could save couple of hundreds $ if I bought only WIFI version
Click to expand...
Click to collapse
Why didn't you research what you were buying before spending more than $800? The Xoom you bought is a CDMA device and will not work on GSM networks.
We just got the Xoom from Verizon a few days ago and it's the only device that we have with Verizon. Apparently the password reset for the Verizon online account can only send a text message to the device. There's no email option online or when calling customer service. A temporary password will have to be mailed instead.
That's what the site says, but it's been 12 days and I never got a letter, but my account did get charged for 2 text messages. And Verizon customer support is a bunch of idiots that just repeat over and over that I should have gotten the letter in 3 to 5 business days. Only letter I got is the billing statement.
Did you call customer service to initiate a letter to be sent and now 12 days later there's nothing?
i called customer service and had them transfer my service to one of there test devices that could get text messages. once he did that i gave him the password i wanted and he set it all up for me. took about 20 min but it worked.
gnahc79 said:
Did you call customer service to initiate a letter to be sent and now 12 days later there's nothing?
Click to expand...
Click to collapse
I did call them, twice actually. Still nothing. They have no idea what they are doing over there.
Ryououki said:
I did call them, twice actually. Still nothing. They have no idea what they are doing over there.
Click to expand...
Click to collapse
sounds like AT&T . I'll give it a week or so and then call back and try what g2theno posted.
Do what I did.
I went into the verizon store to complain about it (I didn't know about the mail option). They called the customer service people in front of me and had them give them the passord while I sat on my Xoom and logged in. It took about fifteen minutes and I was able to change my password before I walked out Verizon's store.
I bought the 800$ Xoom so I actually went in to verizon to start my service. The guy there who acted like he knew everything told me I was going to get a text. When I told him I for sure wasn't going to get one because this isn't a phone he for sure guarenteed me that since it was a free text from verizon I would receive, he was being so certain of himself I put my logic away an left.
So when I went back the next day he end up looking really stupid. He was even trying to tell me that if I sign up for unlimited data now I was guarenteed it for life. And I politely told him that I would be guarenteed it for the duration of the two year contract but he wouldn't listen to me and kept insisting "We (verizon) wouldn't take the data plan from you at the end of your contract" . Can anyone verify this for me? I'm pretty much certain that you only get it for the contract even if you sign up for another at the end of it.
RadDudeTommy said:
They called the customer service people in front of me and had them give them the password while I sat on my Xoom and logged in.
Click to expand...
Click to collapse
YMMV, 'cause I tried this at two VZ stores and got nowhere. Maybe since I tried this on the 25th and 26th that by now they've got a workaround in CS, but I had to wait for my letter to show up.
I wonder what they're going to do when the iPad 2 comes to VZ; those can't get texts either, and if they've suddenly worked up a fix for those guys and not us I'm going to hate VZ just a little more.
He was even trying to tell me that if I sign up for unlimited data
Click to expand...
Click to collapse
Um, what "unlimited" data plan is that? AFAIC, VZ has no such plan for non-phone devices.
g2theno said:
i called customer service and had them transfer my service to one of there test devices that could get text messages. once he did that i gave him the password i wanted and he set it all up for me. took about 20 min but it worked.
Click to expand...
Click to collapse
Did the same and about 15 minutes later I was all set. The problem I now have is the Verizon app won't connect with the new password. Only works on 3G. I can still log in on the website though. The rep I worked with was very nice and said she would submit a ticket on the app. Apparently I wasn't the first Xoom owner to have this issue.
got the letter, password did not work. went to a verizon store, one rep said the xoom gets text msgs. Once he realized he was wrong, another rep called customer service...waited on hold for 15-20 min and they just opened a problem ticket, i.e. "i have no clue what to do let's hand it off to someone else". I offered the test device option but neither rep knew the ph# of one of the test devices. I'll call customer service again tomorrow....yay.
When I first requested my temp password I was told to wait for a mail in the mailbox. So I kept going back the online account. I retry to send the mail and still nothing in the mailbox after three weeks. So I called then up again and was told not to resend the reset password online. He resent the reset passwords and told me to wait for it again in the mail with in a week. Surely within there four days I got pain old envelope in the mail with verizon logo. It had my password. So the lesson is, only reset your password once.
Sent from my Nexus S using XDA App
RadDudeTommy said:
So when I went back the next day he end up looking really stupid. He was even trying to tell me that if I sign up for unlimited data now I was guarenteed it for life. And I politely told him that I would be guarenteed it for the duration of the two year contract but he wouldn't listen to me and kept insisting "We (verizon) wouldn't take the data plan from you at the end of your contract" . Can anyone verify this for me? I'm pretty much certain that you only get it for the contract even if you sign up for another at the end of it.
Click to expand...
Click to collapse
Verizon doesn't drop plans when your contract is up. However, they will weasel you out of your plan when you do upgrades or changes. At least this has been my experience.
Though, the Xoom doesn't have an unlimited plan that I'm aware of so the point is moot.
I just cancelled my contract with Verizon and returned the Xoom (and have the Wifi one coming next week). I must have spend 2+ hours on the phone with them over the past 2 weeks. They sent me two passwords in the mail, both did not work. And they kept trying to send me text messaging. The Xoom was great, but VZ just pissed me off with the lack of planning for this device. If I am spending that amount of money, I want to be able to see data usage on line.
WiFi here I come!
I called and was told to wait for a snail mail for my password. I got it in 3 days. Set up my account and changed my password. Ymmv I guess. No text charges incurred.
Sent from my Xoom using XDA App
I did it over the phone.. took 20 minutes to do though. She changed the plan for my Xoom to voice service, put a dummy esn on my cell (which is on a different account, in a different name.. but I'm an authorized user for that acc.) I then activated the Xoom number on my cell, went online did a password reset. Got it on my cell, setup my password, she then changed my Xoom acc back to a tablet plan and noted the acc just in case I somehow get billed incorrectly, but I won't since it was within a 24 hour window (20 minutes really) then she set my cell esn back to my cell number. It was a hassle, but well worth it, because I found out they entered my address into their system wrong haha. Did this all over a landline, even used my tablet tog o online and do a password reset, which is odd since my tablet shouldn't have been activated since my cell was using the same number :/
parrotheadmjb said:
I did it over the phone.. took 20 minutes to do though. She changed the plan for my Xoom to voice service, put a dummy esn on my cell (which is on a different account, in a different name.. but I'm an authorized user for that acc.) I then activated the Xoom number on my cell, went online did a password reset. Got it on my cell, setup my password, she then changed my Xoom acc back to a tablet plan and noted the acc just in case I somehow get billed incorrectly, but I won't since it was within a 24 hour window (20 minutes really) then she set my cell esn back to my cell number. It was a hassle, but well worth it, because I found out they entered my address into their system wrong haha. Did this all over a landline, even used my tablet tog o online and do a password reset, which is odd since my tablet shouldn't have been activated since my cell was using the same number :/
Click to expand...
Click to collapse
You got a very competent CSR! I don't have Verizon for my phone so that's not an option. Even if I did there's so many things that could go wrong with that process, yikes.
Is there any updated resolution on this? Last month I spent around 2 hours talking to 4+ CSRs, nobody could help me change my password. They kept telling me to just reset online and wait for it in the mail. I did that originally and the password they sent me didn't work (guessing that I must have reset it again before I got it in the mail). Eventually they comped me a free month and told me to reset it once more online, wait in the mail, guarantee it will work... Well here I am 3 weeks later and I've gotten nothing in the mail.
I'm really dreading another 2 hour phone call with Verizon... is there an easier way? I suggested switching my # to one of their test devices w/ each of 4 CSRs and all of them said that was impossible.
The mail in password DOES work, you just have to be patient . Once you call Verizon to mail a password, make note of the date of when you placed the call. You should get a letter up to a week later with the temporary password. Be sure the date on the letter is the day of or 1-2 days after you placed the call.
The temporary passwords wipe out each other, meaning only the latest generated password will work. I kept resetting myself by calling Verizon to send a letter, using an old temporary password, locking the account after too many attempts, which requires another temporary password to be sent etc etc.
kcrudup said:
I wonder what they're going to do when the iPad 2 comes to VZ; those can't get texts either, and if they've suddenly worked up a fix for those guys and not us I'm going to hate VZ just a little more.
Click to expand...
Click to collapse
... so last week I went over to the VZ forums iPad2 section to see just how VZ handled this for iPad users?
Yup, just as I'd suspected, they gave them an applet for using in settings that lets them automatically manage their accounts from the get-go. No such love (and it wouldn't have been that hard to implement!) for us Xoom folks.
If you root your Xoom and go into the development forum, replace your framework then you'll be able to receive texts on your Xoom, that's the quickest way to reset your account password.
Greetings,
Although there are already a few threads here on XDA about the experiences and difficulties of getting a Oneplus 6T fully functional on Verizon Wireless, the reason for creating THIS thread is the lack of information currently out there for Verizon Wireless PREPAID customers.
To sum up, simply popping a Verizon SIM into a 6T will often yield a phone that cannot receive SMS/MMS messages, despite the OnePlus 6T being Verizon- certified. There are a few ways to fix this, such as getting a savvy Verizon Tier2 customer service rep to enable or provision CDMA_Less on your account for that SIM.
What is currently not clear is whether such methods apply to Verizon PREPAID customers, who appear to be afterthoughts to Verizon customer care from my reading of many nightmare experience posted online.
This thread is for people who want to use the OnePlus 6T with Verizon Prepaid. To help others who are in the same Big Red boat, please post your experiences -- what worked, what didn't, etc.
The following links are for reference on this circumstance:
https://www.reddit.com/r/verizon/comments/9uizn1/oneplus_6t_activation_help_employees_help/
https://www.reddit.com/r/verizon/comments/9ur5mj/help_verizon_prepaid_oneplus_6t/
The process overall was a bit more difficult than Postpaid as I was told by the store rep that they had the option to enable CDMA-less on their end whereas with Prepaid it had to be done either via chat or through phone. Chat did not go anywhere for me.
Was chatting with the Verizon rep for 1+ hours and she tried to turn ON the CDMA-less feature which she did, but did not turn ON the HD-Voice. This made my calls not to go through but texts were working.
Went to the store and put in a brand new Verizon Prepaid SIM card, and was back to the same issue. No texts, only calls.
Called Verizon prepaid customer care and finally one knowledgable rep, tried and resolved the issue for me. He worked with me for about an hour. As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI. Throughout this whole process I had another phone with active line and the rep was on this line.
All in all, not a good experience. I'd think a device manufacturer would ensure such basic functionality of texting and calling would work perfectly fine with approved networks before shipping out the device. I guess not. Other than this issue, I'm happy with the device so far.
satpakCA said:
As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI.
Click to expand...
Click to collapse
Thanks for taking the time to post this....
Your experience in successfully activating Verizon Prepaid seems to correspond with one of the experiences linked in the OP wherein:
- The OP 6T IMEI was found "not compatible".
- Verizon Prepaid Care could NOT add the IMEI directly (unlike regular, postpaid Verizon care which could contact Engineering, sometimes 2-4 days, but sometimes immediately).
HERE'S THE ESSENTIAL WORKAROUND:
- The requirement of ANOTHER device (like a Pixel) IMEI that could be provisioned with CDMA_Less and HD-Voice. Once these features were successfully turned on for thisSIM
- The SIM could be added/associated with the OP 6T IMEI and then everything worked on Verizon Prepaid.
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
reaper000 said:
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
Click to expand...
Click to collapse
No worries. Midnight Black/8GB/128gb. MyVerizon app shows it as 8/256GB version and I did ask Verizon Rep to change it and he said he will try, but was happy that he got the texting working for me. So I left it there.
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
ybbad? said:
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
Click to expand...
Click to collapse
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Shouldn't need a support group, right?
But my experience with Verizon is that Prepaid customers are treated like unwanted stepchildren.
So support group it is.
akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Unfortunately,right or wrong (definitely wrong) that's life w/pre-paid service:
1st to feel the effects of network prioritization & little to no meaningful customer care.
reaper000 said:
assuming as a Prepaid customer you have the same access to your account online
Click to expand...
Click to collapse
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work. I've explained that both CDMA_LESS and HDVOICE calling features need to be enabled. Either they fixed incoming SMS and ruined voice calling or reenabled voice calls but ruined incoming SMS.
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone.
...
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Click to expand...
Click to collapse
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
reaper000 said:
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
Click to expand...
Click to collapse
reaper000 said:
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
Click to expand...
Click to collapse
Nope. I'm done with Verizon. Switching in the next few days.
Verizon: Thank you for contacting the Verizon Wireless Chat Team. To better assist you please enter your question below.
You: Activate device
Verizon: All Chat reps are currently helping other customers. You'll be connected as soon as possible.
Marcus: Hi there! This is Marcus here, gladly chatting with you
Marcus: Thank you for contacting Verizon Prepaid Wireless Care!
Marcus: You reached the right person to help with the activation. I know how important this can be for you.
Marcus: Could you please confirm the phone number we are working on?
You: ***-***-****
You: Over the last 3 days I've talked to Verizon reps to get my Oneplus 6T to work with voice and incoming text messages. The only thing to try is to switch a new sim to my Samsung S5, enable CDMA_ROAM and HDVOICE, and then move the SIM to my Oneplus 6T.
Marcus: I see.
Marcus: Don't you worry, you reached the right person to check on the device and help getting it activated. I know how important this can be for you.
Marcus: For security purposes, would you please verify Account Security Code on file?
You: ****
Marcus: Thank you very much.
Marcus: May I please have the device ID (IMEI) and the SIM card number (ICCID) from the phone you would like activated. The IMEI and ICCID numbers can be found on the phone under Settings > About > Status.
Marcus: Nice phone by the way.
Marcus: I'm sorry. I haven't heard from you.
You: The IMEI of the Samsung is **************. SIM # is *****************.
Marcus: Thank you for that information.
Marcus: Just to confirm, you want to activate the 1+ 6T or the Samsung?
You: I want to activate the Samsung S5 with CDMA_LESS and HDVOICE features added. Then I want to move the SIM to the Oneplus 6T and see if Voice and SMS works.
Marcus: In this case, would it be better to provide me with the Oneplus 6T IMEI to add it on the account and confirm how the activation goes instead?
You: I have done that at least 8 times in the last 3 days, so no. First the S5.
Marcus: At your command.
Marcus: On it now.
Marcus: In the meantime, how is everything going today?
You: Ok.
Marcus: Glad to know that.
Marcus: You can turn the Samsung off and back on to activate it with the new sim card.
You: OK. Give me 2 minutes.
Marcus: Sure.
Marcus: I'm still with you.
You: It worked in my S%. Moved the sim to my OnePlus. Voice works but incoming sms still doesn't. I can give you my OnePlus IMEI if you want but I have no luck.
Marcus: Sure, in the meantime, you can go to settings, to do a reset network settings.
Marcus: For previous android version this is found under backup and reset. For recent ones it's under general management, then click on reset.
You: I don't see it. I'm using Android version 9 I believe.
Marcus: Bear with me a moment, please.
Marcus: When you go to settings, what is the first option you see.
You: I've restored default APN settings. I don't know if thats the same thing.
Marcus: Is it Connection or Air plane mode?
You: ok. Ive turned Air Plane mode off and on.
Marcus: I wanted to know what the first option is.
Marcus:
Marcus: Could you please confirm what the first option you see when you open your Oneplus 6T is?
Marcus: For me know to have a better idea.
You: Wi-Fi & internet
Marcus: Please scroll down and let me know if you see backup & reset.
You: No. There is a Backup option under the "Google" setting but no backup & reset setting.
Marcus: Please go back to settings, then let me know if you see an option named general management.
You: no.
Marcus: When you scroll down to the bottom, what is the last option do you see?
You: Why don't you call the Verizon contract customer service agents to help you since this is a known easily fixed issue with Onepus 6T that prepaid agents are still struggling with? The last option is "About phone".
Marcus: In my department I can only chat, besides we don't have this phone on our system yet. In other words, even though you would call over the phone, you would still be our eyes.
Marcus: Please bear with till we figure this out.
Marcus: Could you please turn the phone off then turn it back on?
You: OK. Voice still works, incoming messages still don't.
Marcus: Now, let's go back to settings and confirm the first 4 options you see.
Marcus: Before you tap on any other button*
You: "Wi-Fi & internet", "Bluetooth & device connection", "Display", "Apps & notifications"
Marcus: Thank you for that information.
Marcus: Allow me to provide you with a link that may have the instructions on how to do a reset network setting on the phone
Marcus: By the way, would that be ok doing a factory reset as well?
You: Sure.
Marcus: Great!
Marcus: Please Click Here to check on the reset.
Marcus: Please let me know if it was helpful.
You: That didn't help but I searched for the option "reset" on the phone and found "Reset Wi-Fi, mobile & bluetooth". I reset.
Marcus: Wonderful!
Marcus: That's the one.
Marcus: You can and and follow the prompts.
Marcus: Is there another one that says reset settings as well?
You: "Reset Wi-Fi, mobile $ bluetooth" , "Reset app preferences" and "Erase-all preferences"
You: Erase all data I mean
Marcus: Let's just erase all to do the factory reset. Is there anything on the phone that you didn't want to lose?
You: No. It's new.
You: OK. Erasing everything.
Marcus: Perfect!
Marcus: I really appreciate your time and patience working on it.
Marcus: You can setup the language and country, then you google account. After that select, set as new.
Marcus: The other options will be optional and will allow you to skip or do later.
You: OK. Dame problem. I have voice and data but no incoming messages. I know that the voice needs to connect through CDMA LTE with HDVOICE and the SMS messaging needs CDMA_LESS provisioning and can't go through CDMA. If that's set up and it doesn't work then there is nothing that can be done and I'll have to leave Verizon.
You: *Same
Marcus: What application do you use to send and receive texts?
Marcus: We will try different options.
You: Basic android messaging. Because your asking me that, it shows that you're not familiar with the issue specific to the device. It is a provisioning problem on your end.
Marcus: What happens is that there is many apps you can use to texts and one of them is our messaging app named message+.
Marcus: I'm confident that every is good on our end and will do everything possible to help you get a resolution. Could you please go to play store, download message+ and try to send a text again?
You: I have a phone that is certified to work with Verizon. It is new. It is unlocked and not carrier branded. I don't want Message+. I bought this phone so I could avoid your branded apps.
Marcus: And I respect that, I believe that is your phone and you have the right to do what you would like on it.
You: I'm confident that everything is not good on your end. I'm confident because of how many users with contract have this issue fixed and how many with prepaid don't.
Marcus: However, I would like to make check all the possible option to help you send and receive text. Another good option is to install facebook messenger on your phone and set it as your default message app like the regular message app the phone came with. Is that better for you?
You: Messenger+ is designed to use wifi when available so I don't want that. I want incoming sms fixed. Not a bandaid.
Marcus: How you feel right now is totally understandable, I understand that you may have had a negative interaction with one of our agents that could create this feeling. Right now, I'm focus on getting a resolution to help you. The facebook messenger can be used without Wi-Fi when you set it up as default messaging app.
You: Is it that you don't understand that the Facebook messenger app, like messenger+, uses wifi when available? I don't want that.
Marcus: I have use them myself just a few weeks ago.
Marcus: Used*
Marcus: It happens sometimes that the regular message app the phone came with experience some difficulties to work, trying a different message app can be helpful in that sense. There is more than 10 messaging apps on play store that you can use, like hangouts or tango.
You: Installing google messenger now, instead of Oneplus stock.
Marcus: You meant Facebook messenger?
You: I'm not installing anything from Facebook. Switched sms to the new app. Nothing.
Marcus: What error did you get when you try to send the text?
You: No error. Outgoin works. When someone tries to send to me they also get no error but I don't get the message.
Marcus: I sent 2 texts to your number did you get them?
You: No. I've been sending to myself but no messages. When an agent enables CDMA_LESS and it works, I suddenly get all messages but then voice doesn't work.
Marcus: Do you get the same issue when you use the Samsung phone?
You: No. This is my problem https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/ https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/ . All solutions seem to work for contract customers but not prepaid customers.
Marcus: I see.
Marcus: This can be because prepaid and regular plans (postpaid) works on a different network. When a phone is just recently released it is available for our regular plans first then the prepaid version is built.
Marcus: As you can see I'm the 4th agent to work on this with you and the issue still persist while you don't have the same with the samsung phone.
Marcus: It's the phone that is not yet compatible with our prepaid network.
You: Thank you for your time. I'm receiving a SIM card from Unreal Mobile for $10 a month in the next few days. Until then I'll have to put the sim in my Samsung and leave Verizon in a few days.
Marcus: What you could do is wait till we have this phone available on our prepaid network to do a trade in. Basically changing it for a prepaid version when available as we don't have this phone yet on our network. Or you can change to a postpaid plan, the bright side is that being a prepaid customer already you can have a postpaid plan with no contracts attached.
You: No thanks. Bye.
Click to expand...
Click to collapse
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
reaper000 said:
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
Click to expand...
Click to collapse
OnePlus 6T Midnight Black 8GB RAM + 128GB Storage
Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work.
Click to expand...
Click to collapse
this is correct, in a change device option. you get to input new verizon device id (imei for android) and reason for switch. then you get the unspecified compatibility error. so it seems only the phones that verizon sells are allowed for switch.
has anyone tried installing my verizon and verizons version of messaging app to see if it works? just saying.....
[probably solved] verizon prepaid and oneplus 6T fiasco
hi fellow members,
the fiasco of no sms/mms is probably solved without calling/chatting with useless prepaid tech support( not knocking the hard working helpful people, just the retarded greedy mofo company they work for for limiting tech's ability to heal us). at least its working for me for the last half hour. i made several phone calls back and forth with 2 different friends, multiple texts also back and forth and mms too. as a matter of fact i turned on the hotspot, tethered my laptop and writing this post from laptop. also received 2 phonecalls and called back while writing this.
8gb/256gb version, used sim1 (furthest from the handle).
sent myself couple of text and one picture. as usual nothing. asked a friend for text, also nothing. went to dialer---- *#*#4636#*#* that took me to phone info. i changed the preferred network to lte/td-scdma within couple of seconds it got signal and some spaces started filling in with data. showed my phone number imei etc. showed voice is connected but data was disconnected. so with trial and error i figured out that the usual menu option in android (3 dots in upper right corner) has option to enable data. boom data is connected, signal shows lte and volte. there is a button to run ping test. after clicking all three tests passed. at the bottom left of the page there was a career provisioning something. i hit it for good measure :laugh::laugh: 2 options were on automatically, but voice over wifi was greyed out, backed out of that page and all texts images poured in. i called and exchanged texts since then success.
so why probably in the title?
1. you guys should try it and see if it works for you.
2. i was so happy i wanted to share first. i have not rebooted the phone since, dont know if it is going to stick
good luck to us all.
---------- Post added at 08:12 PM ---------- Previous post was at 07:59 PM ----------
success for me. i rebooted, sent myself 1 text. 1 image, worked. tethering again and posting this.
@reaper000
if it works for you could you please change the title of thread so other people can notice thanks.
I tried my wife's Verizon prepaid sim card and volte and SMS works in my phone. Didn't do anything just popped the Sim in. Though voice over WiFi didn't work.
Sent from my ONEPLUS A6013 using Tapatalk
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
SamClem said:
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
Click to expand...
Click to collapse
You are not alone...im a Verizon user even it not a pre-pair i cant even get verizon work property on my device while other got it work property...i experience that first day i received device pop verizon sim on it everything work then a day later completely gone no signal nothing...so i swap my sim to slot 2 and services come back...but today nah both of them gone cant make either,slot,work...went to verizon store,got new,sim...but didn't work out either...seem like Verizon block my sim but when i swap,to,my old device,everything work...kinda weird...but imma return the device tomorrow cant be more frustrating...hope everything work out for,you!
I received my launch day one plus 8 pro, model IN2025. I am currently with sprint but they refuse to activate the device. They insist it is carrier locked and they can't activate it. I have put my sim in there and it works for a few minutes until I get a sim locked error, then it doesn't work. I wanted to switch to tmobile but, for whatever reason, my BYOD order was flagged as potential fraud and I am required to go into a store to complete my order - which isn't really possible as there are only 3 stores in my state that are still open, none of which are near where I live. I have checked AT&T and Verizon and their sites both say the phone isn't compatible. I have a google fi sim on the way but I am curious if anyone in the states has successfully activated an 8 pro and if so, what carrier they have.
Thanks!
CA, T Mobile, no error at all
samyuan9826 said:
CA, T Mobile, no error at all
Click to expand...
Click to collapse
Well that gives me some hope. This is why I wanted to move back to tmoblie but there is literally nothing I can do. I have spent hours upon hours on the phone, chat, and even on DM with their twitter support. The only way for me to activate service is to go into a store which is impossible. There are no stores open in a 75 mile radius of me and I don't think it is wise to be driving all over for what is definitely not an essential service. I guess I will hold out hope for Google Fi because Sprint is just awful.
Tmobile here too no issues. Works perfect
berdo said:
Well that gives me some hope. This is why I wanted to move back to tmoblie but there is literally nothing I can do. I have spent hours upon hours on the phone, chat, and even on DM with their twitter support. The only way for me to activate service is to go into a store which is impossible. There are no stores open in a 75 mile radius of me and I don't think it is wise to be driving all over for what is definitely not an essential service. I guess I will hold out hope for Google Fi because Sprint is just awful.
Click to expand...
Click to collapse
Could it be they are merging at the moment?
samyuan9826 said:
Could it be they are merging at the moment?
Click to expand...
Click to collapse
If it is, then you would have thought one of the 8 or so people I spoke with would have said something. I do know that Sprint told me they could not activate the phone because it was carrier locked and even after I had a chat with One Plus support per Sprint's request and copied and pasted one plus's response that the phone was not carrier locked and compatible with sprint, the sprint rep from the advanced support team still insisted the phone was carrier locked and that I should return the phone.
I have no idea what the issue is with T-Mobile. They ran my credit, took my payment, setup my order and then a bot automatically canceled my order and booted me off the chat. The canned message said I couldn't complete the order over chat or the phone, that I would have to go to store. After 3+ hours on chat and phone last night I finally gave up. The rep on twitter event sent me a DM basically saying that my best option was to use screen shots of our conversation and dispute my credit and try again once I can actually go to a store.
It is just one giant cluster F.
berdo said:
If it is, then you would have thought one of the 8 or so people I spoke with would have said something. I do know that Sprint told me they could not activate the phone because it was carrier locked and even after I had a chat with One Plus support per Sprint's request and copied and pasted one plus's response that the phone was not carrier locked and compatible with sprint, the sprint rep from the advanced support team still insisted the phone was carrier locked and that I should return the phone.
I have no idea what the issue is with T-Mobile. They ran my credit, took my payment, setup my order and then a bot automatically canceled my order and booted me off the chat. The canned message said I couldn't complete the order over chat or the phone, that I would have to go to store. After 3+ hours on chat and phone last night I finally gave up. The rep on twitter event sent me a DM basically saying that my best option was to use screen shots of our conversation and dispute my credit and try again once I can actually go to a store.
It is just one giant cluster F.
Click to expand...
Click to collapse
RIP - my order was from OnePlus.com back to the launch day - I really don't think they have any kind of carrier locks. I would say returning/exchange the phone is the best option
Mine Activated fine on T-Mobile
https://www.androidheadlines.com/2020/04/oneplus-8-5g-networks-compatibility
"Sprint users are basically completely out of luck. As the OnePlus 8 doesn't support its 5G network, nor its 4G LTE or its voice (CDMA) network."
I just got mine today and works perfect with Tmobile prepaid, wifi calling and everything works
T-Mobile Ohio with no issues here.
Sent from my IN2025 using Tapatalk
I grabbed a Google Fi card today and so far so good. I'm connected to LTE with speeds that were comparable when I had TMobile. Pretty pumped to be living that 120hz life and not using Samsung's garbage skin.
It's funny, there is a mod to turn on WiFi and VoLTE which 100% works fine on Sprint. I can normal service for about 5 minutes and then Sprint shuts it down. I could reboot and work again, and then they'd shut me down again. So yeah, no CDMA but VoLTE worked just fine.
I'm on T Mobleand it was a snap. No issues at sll
anyone activate on verizon in us?
TIA
bkrickles said:
anyone activate on verizon in us?
TIA
Click to expand...
Click to collapse
Yes i activated mine on verizon and had no issues at all. The one problem im running into is we dont have an option for wifi calling. Benn on chat with verizon and oneplus, verizon tried to get it to work for 2 hours where oneplus said its something wrong on verizon end because wifi calling is a default feature....
berdo said:
I received my launch day one plus 8 pro, model IN2025. I am currently with sprint but they refuse to activate the device. They insist it is carrier locked and they can't activate it. I have put my sim in there and it works for a few minutes until I get a sim locked error, then it doesn't work. I wanted to switch to tmobile but, for whatever reason, my BYOD order was flagged as potential fraud and I am required to go into a store to complete my order - which isn't really possible as there are only 3 stores in my state that are still open, none of which are near where I live. I have checked AT&T and Verizon and their sites both say the phone isn't compatible. I have a google fi sim on the way but I am curious if anyone in the states has successfully activated an 8 pro and if so, what carrier they have.
Thanks!
Click to expand...
Click to collapse
Sprint is a PITA with unlocked devices. They have different SIM cards for different unlocked devices and you can’t use one SIM in every device normally. I had that issue as well and they always sent me SIMs based on the phone. I have T-Mobile now and use my SIM in Pixels, iPhones, and my OnePlus with no issues. Always had to call sprint to switch between my devices as well it was terrible. T-Mobile you just switch the SIM and it’s good.
The OnePlus model sold by OnePlus should have worked good on US TMo.
However, has anyone over here gotten a global model from banggood to work on TMo ? Their posted frequencies look like 41 and 71 are missing, and possibly some others.
kng60ft said:
Yes i activated mine on verizon and had no issues at all. The one problem im running into is we dont have an option for wifi calling. Benn on chat with verizon and oneplus, verizon tried to get it to work for 2 hours where oneplus said its something wrong on verizon end because wifi calling is a default feature....
Click to expand...
Click to collapse
Have you tried enabling the switch via logkit?
1. Dial *#800#
2. Go to Oneplus logkit
3. Go to function switch
4. Check on Vowifi switch
5. Reboot your phone
6. go to settings -- wifi & internet -- sim & network
7. Turn on WIFI Calling
8. Reboot your phone
berdo said:
Have you tried enabling the switch via logkit?
1. Dial *#800#
2. Go to Oneplus logkit
3. Go to function switch
4. Check on Vowifi switch
5. Reboot your phone
6. go to settings -- wifi & internet -- sim & network
7. Turn on WIFI Calling
8. Reboot your phone
Click to expand...
Click to collapse
Yes. I followed those steps and when I select function switch, there is nothing on the screen that says VoWIFI.
Has anyone got it working with AT&T? Mine arrives tomorrow, hoping to just switch my sim card from my Pixel 3 XL into 8 Pro seemlessly.
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
Click to expand...
Click to collapse
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
willnotbecontrolled said:
Hello,
I am new to this site, and have a burning question I am trying to find an answer for.
So AT&T has been my carrier since about 2014. In July of 2019, I purchased an unlocked S8 from Amazon for about $350 Description says it is: Samsung Galaxy S8 64GB Factory Unlocked Smartphone - US Version (Midnight Black) - US Warranty - [SM-G950UZKAXAA]. In the settings, the model number is listed as: SM-G950U1.
Recently, I received a message from AT&T saying that they are shutting down their 3G network in February of 2022, and that my phone will no longer work on their network. I went into one of their stores and showed them that my phone operates on LTE, but I was told that is for data only and voice operates on 3G. I could not remember the VoLTE name at the time, but mentioned that my phone had the capability to operate on LTE. They refused to go thru settings with me, and told me that my phone will stop working in February. Period. End of story. Also, I was told the same thing that the message states, that they are sending me a new phone and will be deactivating my phone after 30 days.
Now some of my friends are laughing at me saying, "Dang free phones!" But I do not want a 5G phone (which is obviously what they are sending). I have my reasons and this is not what I wish to discuss here.
The issue is... I love my telephone!! It does exactly what I want, and I don't need anything new. Not to mention that I paid for it entirely, with no subsidy from AT&T. I specifically bought it unlocked with intentions of avoiding contracts and having the ability to switch carriers if I so choose.
I am pretty sure that I saw VoLTE mentioned in my settings a while back. But now a search on my phone finds nothing. I assume a firmware update hid this info from me.
So... what gives? Does anybody here know if this particular device can make/receive voice calls using VoLTE - on AT&T (or any other carriers) - simply by changing settings in the phone? Do I have any options to make my phone continue to operate as intended? With any carrier?
Sorry for the long post. Any advice would be greatly appreciated.
Sincerely,
Steve
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press phone icon, then top right corner hit the 3 vertical dots.
select settings and it should be in there if you havent updated lately... they ****ed us and locked out network and volte settings.
djmdesign said:
Same issue with crickett (att).
got that txt msg, recently maybe december there was a firmware update that greyed out my network settings and hid some items.
i cant even change my prefered network, 3g 4g lte etc, its locked..
I have the 950u1 also
HOWEVER I have a s8 950U that I think has all these unlocked.
Im going to backup and odin flash the U firmware to the UI and see if it works.
Thats bull**** about doing this. greedy ****s..
I go with somone else if I have to.
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Click to collapse
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
willnotbecontrolled said:
Please let me know if this works. I thought about doing the same thing, but have not gotten around to trying it. In theory, it sounds like a solid plan. But I have a couple of concerns.
During a recent phone call, AT&T told me their system has flagged my IMEI and that my phone will stop working very soon. So, if the system flagged an IMEI as an unsupported device, will it even matter which firmware is installed? Or will their system just deactivate the phone at some point?
Second, if you install the 950U firmware in place of the 950U1, will the device become carrier locked at this point? That would really suck if it did.
BTW, I was able to lock preferred network to “LTE only” by dialing *#*#4636#*#* and entering Device information screen. Unfortunately, my phone would not complete a call when using LTE only setting. VoLTE provisioned toggle is greyed out, along with others. Seems to me that if a guy could self provision VoLTE, this would solve the issue.
I called AT&T tech support and spent 45 minutes trying to get them to provision VoLTE, but they could not, or would not do it. At first, they kept telling me that my phone is a 3G phone. I argued that I could change the radio to “LTE only” and that my sim card status showed LTE for “mobile voice network type”, which proves that the phone is indeed LTE capable for voice calls - but that it will not complete a call because it is not provisioned to do so. Eventually they told me that their system would not allow them to provision VoLTE for me, since it is flagged as an unsupported device. Which leads back to the first part of this post.
I also found some stuff on reddit about putting the phone into “engineering mode” and something about a Samsung tool that unlocks additional dialer codes. Have not tried this, tho.
At this point, I am just completely fed up with AT&T for this whole S8 situation, as well as other unrelated issues. I will most likely switch carriers for principle’s sake, even though I know other carriers play similar games.
Anyway, I am interested in whether or not you find a solution and would very much like to hear about it. Thank you for the response!!
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Click to collapse
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
Oldschoolguy said:
Hi, I'm Newbie around here. I'd like to share my experience with ATT and my beloved S8+ this past few months:
Much like you and many others I started receiving texts from ATT by mid 2021 saying my phone would not work after Feb '22. Yes, every time they suspended my line I wasted 30~ 40 mins on the phone, listening how they would insist my S8+ was a 3G phone. It didn't matter that I offered to send them screenshots of my device showing the "VoLTE option" and "4G LTE" while both in the USA and Mexico. Thing is, they only based their saying on a st....id whitelist and all the reps are just talking heads.
I use an S8+ international version which is NOT on the dreaded list. and I am on the 300/year prepaid plan which allows roaming between Mexico and USA with no 50/50 usage limit.
I bought this phone on amazon for 350-ish bucks a couple of years ago and I love it!
I have to cross the Mexico/USA border very frequently and I need two separate numbers one on each country for business reasons so dual sim is a must. On the other hand, I receive lots and lots of phone calls while driving, this made me crave for android 8.1 when call recording was allowed by google, not the case anymore. None of these 2 features are available on the S8/S9 US based phones. I do not need 5G, I do not use social media nor watch videos on my phone but do get to use Pandora, Spotify, MLB radio and so on......... Enter SM-G955F/DS. I was able to change Samsung's CSC code to Israel so call recording is active for all those notes I cannot write down while driving and I get to carry just one device with 2 separate numbers thanks to a dual sim.
Ok, so back to my phone not being on the f... list :
Around Feb 10th, I got yet another email and SMS telling me it was my last opportunity to change or I MAY be disconnected after 2/22/22 ( funny choice of date huh?). I noticed that words on email and text messages had been changed from WILL NOT on Jul/2021 to MAY NOT work on Feb/2022. Since I know for a fact that my phone is VoLTE capable, I figured my S8+ would work as long as AT&T did not intentionally disconnected my line.
So, I took a crappy phoenix ATT phone and updated it's IMEI on my account via the ATT prepaid webpage. After getting "approval" from ATT's system, I put the SIM card in and used it for a full weekend. After that, I put the SIM card back to my S8+ and it is still going strong to date.
Today is March 1st, and I have been weary of ATT sneaking me out of their system but fortunately it has not happened yet. Needless to say, I have not updated my S8's IMEI on ATT's webpage and do not intend to do so.
Now, This "proves" that my phone is indeed capable of using VoLTE and HD , and all those things ATT said it would not do is just plain B.S.. if they disconnect me down the road I would definitely move to T Mobile although I would have some issues with the 50/50 international roaming and I still have 8 months left on my prepaid annual plan with ATT so, keeping my fingers crossed.
AT&T just wants to make more money out of selling new 5G devices while getting rid of their stocked 4G phones.
I wouldn't mind if they just plain out stated " If you do not buy from ATT then ATT will not support your device and will not sell service to you" then again, it would probably be a PR nightmare for them although they do that for WIFI calling anyways.
Ain't it funny how 2/22/22 is coincidentally a paycheck's time ( 2 weeks) after a new flagship phone (S22) was made available for purchase ?
Anyways, enough for ranting and conspiracy theories lol...
I have taken out and put back to my S8+ the SIM card two times in the past 9 days after 2/22/22 and my service is still in good standing.
Maybe if you got a new replacement phone that you don't like, you may swap back your SIM card and it MAY work just like mine is even if it is NOT ON THE INFAMOUS WHITE LIST.
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Click to collapse
Yep... AT&T is full of it. I got sick of wasting my time and energy trying to fight this. I eventually just switched over to TMo, and I have been running around with my S8's radio set to LTE only. No issues whatsoever. Great cell service, $30 bucks a month cheaper, all fees included in the flat rate, and a free Netflix account, to boot.
See ya AT&T!!! I hope some group with the the gumption and time takes you to court for your deceptive trade practices. I hope you lose lots of customers, time, and money for your douchery!!!
Has anyone looked into potentially using ODIN to use AT&T's firmware on the unbranded G950U1 without rooting to see if it adds the VoLTE software feature? Does anyone know if that flashing will disable (permanently break) samsung pay? I don't want any rooting since that will permanently break samsung pay on the hardware.