Samsung Galaxy S6 edge plus clicking screen issue - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Hello everyone.
I've got problem with my phone. When I'm push a bit harder on screen is start clicking. Like glue won't stick well. But after use, 5-10 minutes this issue dissappear. Its happen in to places. Above main button. And next to volume buttons.
Sorry for bad English at all.

krzywy144 said:
Hello everyone.
I've got problem with my phone. When I'm push a bit harder on screen is start clicking. Like glue won't stick well. But after use, 5-10 minutes this issue dissappear. Its happen in to places. Above main button. And next to volume buttons.
Sorry for bad English at all.
Click to expand...
Click to collapse
Return for exchange.

krzywy144 said:
Hello everyone.
I've got problem with my phone. When I'm push a bit harder on screen is start clicking. Like glue won't stick well. But after use, 5-10 minutes this issue dissappear. Its happen in to places. Above main button. And next to volume buttons.
Sorry for bad English at all.
Click to expand...
Click to collapse
My wife has a S6 Edge, i have a S6Edge+. Both has the click sound when pushing harder, just 2 centimeter above the home button

Exactly this place. So it's normal or what?

krzywy144 said:
Exactly this place. So it's normal or what?
Click to expand...
Click to collapse
No, that's not normal. Claim your warranty.

i tried, but its non eu, sm-g928c. I spoke with samsung support and they said, cant do nothing with that. Have to send it to africa or somewhere else...

krzywy144 said:
Exactly this place. So it's normal or what?
Click to expand...
Click to collapse
I don't know if it is normal. You have to push really hard to get the click sound.

hard you mean like 500-600g

it almost sounds like, 'my car gets dents in the bodywork if I push on it really hard' - why do you need to push on it so hard? Is this a review model you were sent to test how tough the device is? I could understand a problem if it's under normal use, but 'You have to push really hard to get the click sound.' doesn't sound like normal use?

I have similar problem with my Edge+ but only on the top right corner. When pushing on this area of display, a bit hard but nothing extreme/ not like trying to bend it, I hear something like a glue unsticking.....
Figured this out when trying to apply the screen protector.
What can it be?
I heard some stories of motherboard unsticking from the screen due to moments of phone getting hot, could be this?
ok, and if I go the service what shall I tell? It is very hard to describe the exact simptom and service people are often tempted to treat such situations superficially....

If it is bothering you, take it to service center and ask for replacement if possible.. 3 months of my use of S6 edge+, I don't have any serious trouble on it but sometimes the device is getting hot because of heave usage. I just need to bring it to deep sleep for 15 min and everything are going to back to normal.

I made a thread about this months ago but noone really took notice.
Basically it means your phone screen is starting to collapse cos you press too hard on it when tapping.
I press hard naturally too like elephamt thumbs and it happened on my 2 tablets which dont have gorilla glass. The screen sinks slightly.
On my s3 and s4 it does not happen because they have gorilla glass and a hard flat substrate underneath. The s6 edge plus has a curved screen thereby a plastic substrate underneath which flexes if pressed too hard.
My 2 tablets the components behind it started to collapse making the back potrude slightly. I have no idea what will happen with the s6 edge plus maybe the screen will.collapse.or.push the components further back like my tablet but you have to start learning to press slightly.
Curved screen is not ideal for heavy pressers. I'll get a flat screen next time like note 7 or something

Related

Anyone have problems with the screen?

i got the g1 last week and latly the screen has become wobbaly and sweaky only when closed, anyone else have this problem is this normal? should i even bother looking into this?
w1ck3d1 said:
i got the g1 last week and latly the screen has become wobbaly and sweaky only when closed, anyone else have this problem is this normal? should i even bother looking into this?
Click to expand...
Click to collapse
yeah i have had mine almost a week now i noticed it after i removed that plastic screen thing that was on the back of the screen.
it seems kinda cheap feeling when i push down on the screen and i hear it sweak and move every time. should i take it back?
Mine started sqeaking and creaking today. NOOOOO!
I only had it for 2 days. I kept the plastic on the back of the screen and it still does this by the way. Its too awesome of a phone for this litte stuff to bother me though. I came from a Touch Dual that had a solid keyboard for a little over a year before it became wobbly and squeky before it final died. So I imagine its better sooner than latter cause you just adapt the longer you use it.
My 2 Cents,
Jcostanza4
I had the same problem the first day I got mine. I'm still trying to figure out a way to keep it from squeaking/creaking. Honestly it's just annoying right now. My TYTN II was a brick compared to this phone as far as size and weight. If I figure anything out I'll post it up.
The only idea I've had so far is to take one of my old Palm screen shields and use it on the back of the screen. However since I ordered a Zagg full body protector I think I actually might get that piece with the set. Like I said I'll post up when I got more info.
try adding a little strip of adhesive felt to the upper part of the chin (where it meets the screen when closed). Works for me. Actually, if you want to test this out or cant find the felt, take three post it notes(together for the right thickness), cut them down, black out with a magic marker, and you'll get the same effect. Barely noticable.
yes mines loose too you feel it when you only hold the bottom and tap the screen u here the screen and the body click.
w1ck3d1 said:
it seems kinda cheap feeling when i push down on the screen and i hear it sweak and move every time. should i take it back?
Click to expand...
Click to collapse
Maybe you're pressing too hard? Mine creaks if I really press down hard.
On my wing, I had to press down hard, it's built for a stylus.
But this device is built for your fingers, and should respond with a very light touch. Try using it with barely touching it, if it doesn't respond try pressing a tiny bit harder, you should not have to push down hard enough to make the screen creak -- unless the screen is badly attached, in which case I would take it back to the store.
this is what happens when HTC wants a thin, light phone with a hardware qwerty
it doesnt bother me much though

Soft key backlight issue?

I noticed that there's a tiny gap between where the screen ends and where the frame begins. It looks really crappy when the backlight for the soft keys is turned on because the light shows through this gap.
(I used the nexus one camera for this, so it's not very visible. It looks a lot worse in person.)
Does anybody else have this? If not, I'll just go swap mine at the sprint store...
No light leak on mine!
I have the same problem although mine is a lot worse. Maybe I should get it exchanged.
No leak on mine. That would drive me bonkers....but I'm ocd. Bring it back!
Most have this
This goes hand in hand with the glass separation issue. Give it a good press down at the bottom and it will fix it for about 30 seconds. It's a problem with the adhesive. I'll be using my warranty once the evos are more readily available.
Dredge said:
This goes hand in hand with the glass separation issue. Give it a good press down at the bottom and it will fix it for about 30 seconds. It's a problem with the adhesive. I'll be using my warranty once the evos are more readily available.
Click to expand...
Click to collapse
Same here..
I think they are all gonna get this at some point. Is it neccecarilly a defect? you cant notice it unless you sit in a pitch black room... also i use the silicon case that overlaps the glass just a little bit all around so i dont really notice anyways.
i like to read at night with dark mode. so just the fact that i can't turn off the menu lights irritates me. i used to use LEDshack on the droid.
scev5 said:
I think they are all gonna get this at some point. Is it neccecarilly a defect? you cant notice it unless you sit in a pitch black room... also i use the silicon case that overlaps the glass just a little bit all around so i dont really notice anyways.
Click to expand...
Click to collapse
Well, as it stands, its not a huge deal. The question is, how bad will the problem get? It has potential to be a serious problem if it continues to separate. (ie works it way on up the phone)

[Q] Paint Chipping on buttons

Anyone else have a problem with the paint chipping off the three hardware buttons? Not gradually, but very suddenly. The Menu key especially... I pressed it a few minutes ago just to have a huge chunk of glittery metal paint stick to my finger.
What to do...
I have this problem too. Coating gone only on the edge of menu button.
Sent from my X10i using Tapatalk
wonder if you can buy replacement buttons.. I have this problem also.
iead1 said:
Anyone else have a problem with the paint chipping off the three hardware buttons? Not gradually, but very suddenly. The Menu key especially... I pressed it a few minutes ago just to have a huge chunk of glittery metal paint stick to my finger.
Paint is not gone but the"x" on the back cover writing is gone. and in case of quality i notced when jo sqeeze on tho lower part of the backcover it sounds like its breaking :-(
What to do...
Click to expand...
Click to collapse
Sent from my X10i using XDA App
Why suddenly today everyone's button chipping away.
Mine on the inner edge of all buttons (LED-light-gap-position)..
No. But my volume button has a horizontal crack in the paint down the centre of it.
Sent from my X10i using Tapatalk
don't worry about it. its just a standard Sony Ericsson feature.
metcard said:
don't worry about it. its just a standard Sony Ericsson feature.
Click to expand...
Click to collapse
I totally agree!! Bad quality!
My X1 had 4 cracks on case and good SE replaced the whole housing for free!
We need photos.
forzanerazzurri said:
We need photos.
Click to expand...
Click to collapse
No need, it wont be long before it happens to you.
hubseven said:
No need, it wont be long before it happens to you.
Click to expand...
Click to collapse
Bite your tongue.
Seriously.
hmmm ... mine has gone too ... leaving ugly white plastic underneath ....
I foolishly thought SE would use quality components in their flagship phone!!!
It probably doesn't help that I installed the 'Toddler Lock' application and allow my baby to use my fone as a teething ring whilst I change his nappy!
I just hope he didnt swallow any of the silver paint
A warning wld have been nice .... just a simple ... "Don't let babies chew on this device because its made of cheap ****" would have sufficed!
oh well!
Its happend to mines too
Ive found buttons on ebay for 10GBP from Hong Kong but dont know if its worth it,
since i had around 4 SE phones before .. all those shinning silver buttons will eventually loose thier coating ... unless u have a cover or something ... u will loose it faster..
its very sad to see ... but SE has always done it ..
naveen_reloaded said:
since i had around 4 SE phones before .. all those shinning silver buttons will eventually loose thier coating ... unless u have a cover or something ... u will loose it faster..
its very sad to see ... but SE has always done it ..
Click to expand...
Click to collapse
Mine are OK for now, but since this thread started, I began to think and I realised I hardly press any of the hardware buttons
(I have even disabled the Home Button from waking up screen while locked
I have a shortcut on Launcher Pro's dock for Camera
and I put my phone to silent through the lockscreen and not the volume buttons),
so maybe it's true: after some extensive use, the paint deteriorates.
Hmm, I am a heavy user and use my fingernails to press the buttons. 5 months so far and no issues with the buttons chipping.
I mean, it's common for frequently used buttons to chip...my blackberry's volume buttons and area around the scroll ball did as well, just not in a randomly sudden manner.
I took the phone to a Docomo shop, and they said for $30USD, they'd replace the entire housing, including buttons. Sounds like a good deal, since I've dropped the phone a few times...hmm.
Weird.
Yesterday I was noticing a little flake that came out. Now I see this post.
Just to break the trend a bit here:
My buttons and all the "silver coat" are all fine, not even a scratch, yet I use this thing a LOT. a Heavy user even.
Instead I have some "wearout" on the scratchresistant Film/coating on the screen. Not much, but it's there if one look closely.
I don't notice it on daily usage anyway, so I'm not worried. I am a "heavy user" after all... (whole 100 kg )
And SE did ship this thing with an extra film to replace the pre-installed one with.
i am considered a "heavy user" ....i use the menu button the most to wake the phone up and the back button quite a bit..no chipping yet (knock on wood)

Home button making a cracking sound

I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Nice and solid on mine. No noises what so ever.
Sent from my GT-I9500 using Tapatalk 2
My I9505 is perfect but my I9500 has the same problem as yours.
Sent from my GT-I9505 using xda premium
Has it gotten worse or better since then? I wonder if it will go away after a few months of button mashing?
Just wondering (it might be stupid from my side, still...) did you remove plastic protective foil from the button. Usually it gets stucked on the button and it is hard to spot...
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
otacon888 said:
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
I have sold my sgs4. I might however buy a black one once the Google Experience ships.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
Same on my I9500. Annoying as S%#. Had it for a week and has not gotten better or worse
Dark5tar said:
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Click to expand...
Click to collapse
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Seballe said:
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Click to expand...
Click to collapse
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Dark5tar said:
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
Click to expand...
Click to collapse
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
RTbar said:
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Click to expand...
Click to collapse
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Seballe said:
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Click to expand...
Click to collapse
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Dark5tar said:
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Click to expand...
Click to collapse
I've got something very similar with mine. It feels slightly loose and not the solid feel it had when I first got the phone. I'm interested in how you get on too.
Mine moves slightly which is expected, but no cracking sounds and feels solid
Sent from my GT-I9505 using xda premium
My home button does the same thing. Although I think it started after I tripped and dropped it at the top of a staircase and it bounced off every stair all the way down *facepalm*
+1
Power button is wonky too.
I'm really unimpressed by the overall build quality of this phone - especially for its price.
Oh well. "First World Problems"
My home button feels absolutely fine, on the other hand, my power button feels sticky and spongey when I press it, still works fine though.
Nothing like my Galaxy Note 2 which clicks when pressed.
Mine started "clicking" few days ago. It drives me mental when trying to navigate through at night.

S-PEN feels loose

I'vehad the Note 4 for a few days and the S-Pen feels quite loose to me. It can even move around a 1mm when in its silo.
I compared it to my friends Note 3 and it felt very tight. It also feels much more tight when inserted with no movement.
Anyone with the same problem?
I'm just concerned that it will get only worse.
My note 4 have no problem with spen
Try factory reset
Sent from my SM-N910L using XDA Free mobile app
I had that problem this morning. I took my case off and reinsert the pen and now it's nice and sturdy again. Maybe the pen wasn't inserted all the way?
I double checked and it's all the way in. If I'm the only one I guess I got a defective one ...
honhan0904 said:
My note 4 have no problem with spen
Try factory reset
Sent from my SM-N910L using XDA Free mobile app
Click to expand...
Click to collapse
Why would a factory reset do any help? lol. The pen is loose whilst in the phone!
Oh sorry i think it not responsive when touch on the phone
Sent from my SM-N910L using XDA Free mobile app
samxxx99 said:
I double checked and it's all the way in. If I'm the only one I guess I got a defective one ...
Click to expand...
Click to collapse
Try putting the pen in with the button facing down. Seems if it's facing up, it does jiggle a little.
It actually feels more firm with button facing down. But it doesn't solve the problem completely in my case
lol, same story here. just wanted to create a tread...
i have 3 note4's at the moment (due to display problems): 2 of them have loose spen, at one device it sits tight like on my note3!
a solution is to put one or two layers of transparent tape around the silver end of the s-pen, although i do not prefer this method
as it looks not good...
I decided to return my device on Thursday since it was actually bothering me, but funny thing is Samsung is still claiming it is not a defect and studying my case. They even went as far as show me another unit with the same problem.
I really hope upcoming batches will have it ironed out.
Does anyone know a solution in fixing the loose s-pen? The one with tape doesn't work out well, and is not really aesthetic...
Have you tried comparong inserting the S-Pen with the button facing up and facing down? I had the same problem on my 10.1 2014 and it was much tighter when the button was facing down in the case. I know it's not a solution, but it might help.
iR¡[email protected]!* from i9505 via Tapatalk 4
Do about 20 jumping jax with phone in hand. If the spen slips out of place its a defect.
You could then argue it has s heath and should allow you to run with device.
Mine is snug, my Note 3 was a bit loose but it never fell out or anything. I guess if it's inside the silo and doesn't slip out with normal usage it's not a defect.
i added now one layer (one wrung around) of clear tape (which i do not like aesthetically!!), and now the spen sits tight.
button up or down didn't change anything for me...
now, with the pen tight, the device feels a lot more "solid", so for me the loose pen is a defect...
maybe adding a point of glue would also do the trick, i will experiment a little with that...
TML1504 said:
i added now one layer (one wrung around) of clear tape (which i do not like aesthetically!!), and now the spen sits tight.
button up or down didn't change anything for me...
now, with the pen tight, the device feels a lot more "solid", so for me the loose pen is a defect...
maybe adding a point of glue would also do the trick, i will experiment a little with that...
Click to expand...
Click to collapse
Please don't use glue in your brand new device. Get it exchanged!
Can someone define 'loose s pen'? I put mine in pressed in all the way. If I wiggle my finger on it, it slight jiggles, but not to the point where it falls off. I have never noticed this on any note before. I wouldn't say its a defect, but more of an annoyance.
MattMJB0188 said:
Can someone define 'loose s pen'? I put mine in pressed in all the way. If I wiggle my finger on it, it slight jiggles, but not to the point where it falls off. I have never noticed this on any note before. I wouldn't say its a defect, but more of an annoyance.
Click to expand...
Click to collapse
Sounds exactly like mine, I can wiggle it a bit, but it still feels like sits there and won't fall out anyway..
gabrymr said:
Sounds exactly like mine, I can wiggle it a bit, but it still feels like sits there and won't fall out anyway..
Click to expand...
Click to collapse
If you put it in the other way its snug. Or at least mine is.
S Pen included with my Note 4
Hi i have 2 seperate questions about the S Pen. 1st. Has anyone removed the button on the pen to try to adjust the potentiometers for sending the pen thinner or thicker? I saw a pic of a note 4 S Pen with the button removed on this forum somewhere 2 days ago & it showed the pen having 2 round very small adjustable screw like things & they where explaining which way to turn the front one to adjust it, but I removed my button just to look at it & in my S Pen there is no adjustment mechanisms at all & there's only one round thing total so I'm just curious to see whether it's the same for all note 4 buyers or not?
2nd. I thought I heard something about Samsung developing & very soon making available for sale a newer updated S Pen for the note 4 & note edge to include Rotation & Tilt which was originally supposed to be included with both phones on release days of each. Does anyone know any info at all about this?

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