Free Gear VR - How to claim! - Samsung Galaxy S7 Edge Questions and Answers

Claim here: https://promos.samsungpromotions.com/gearvr/Mobile

You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.

Tidbits said:
You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.
Click to expand...
Click to collapse
Gotya thanks!!

Don't forget

I hope they accept screen shots of receipt cuz I bought mine online

JoshuaFCB said:
I hope they accept screen shots of receipt cuz I bought mine online
Click to expand...
Click to collapse
Same! i feel like very few people go in a store just to preorder, ya know? If you're preordering a smartphone, you most likely have internet access, ergo, not getting a paper receipt

Yes they allow screenshots of the receipts. I did that last time with the Note 5 for the free Netflix.

On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.

jhun80 said:
On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.
Click to expand...
Click to collapse
This. I just ordered two S7 Edges to get one half off and when I added the Gear VR it zeroed out. Only thought it would work for one VR but I decided to add another and still $0. It wasn't til I added the 3rd VR that the price went up.
Sent from my SM-N915P using XDA Free mobile app

I pre-ordered from Best Buy online, and it appears that the two free items are coming to me from Best Buy directly.

I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.

Looks like I will be out of town the week the vr form is open and when the phone comes in from att. Do I need the phone or can I use the emailed receipt? If I need the phone will they keep allowing the orders to come in for the free vr till the end date since I will be out of town?
Sent from my SAMSUNG-SM-N920A using Tapatalk

DLovo313 said:
I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.
Click to expand...
Click to collapse
Just got my S7 Edge today and had the same experience trying to claim the perks. Nice to find this thread and that I am not alone in trying to figure this out.

Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk

peekie said:
Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Well if t-mobile gave us our pre-order phones in store 2 weeks before the official release date that would be great but we all know that's not happening.

Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.

Jayster0966 said:
Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.
Click to expand...
Click to collapse
I was actually coming on here to post the same thing. I attached my signed lease agreement... I hope they accept that.
Sent from my S7 Edge using XDA Labs

I attached my purchase confirmation email from T-Mobile. It has all of the information they should need, hopefully that works.

I just submitted as well. I printed my payment processing email from T-Mobile to a PDF file as my receipt and listed the date that they charged me as the date of purchase (transaction date as listed in the email) - it wasn't clear if they wanted the order date or the date that the purchase was actually processed so I went with the latter. Hopefully they spot both dates when they go to match it up.

I just completed my claim form as well.
I know someone is going to ask so you need 4 things to process the claim:
-Date of Purchase
-IMEI (In Settings>About Phone)
-Wi-Fi MAC ADDRESS (In Settings>About Phone)
-Photo of your Receipt (I sent a PDF of a email I got from t-mobile that says "Here's your Receipt" which includes the information they request on the receipt being, Qualifying Purchase or Lease, Date of Purchase or Lease within the purchase period, and the Name on the Receipt must match the name on the offer claim form.)
https://promos.samsungpromotions.com/gearvr/Mobile

Related

T-Mobile delays Nexus 6 launch until November 19th

according to android authority T mobile has pushed the date for Nexus 6 to November 19th
http://www.androidauthority.com/t-mobile-delays-nexus-6-launch-566205/
http://www.tmonews.com/2014/11/nexu...ntil-1119-thanks-to-failed-motorola-delivery/
This days it's because Motorola didn't get enough shipped out.
Sent from my HTC One_M8 using XDA Free mobile app
Do we really need a new thread for this?
They should still have demos tomorrow right & won't the stores only carry the 32GB anyway referring those who want the 64GB to http://www.t-mobile.com/cell-phones/google-nexus-6.html (will it be listed at http://prepaid-phones.t-mobile.com/prepaid-phones ?) & https://play.google.com/store/devices/details/Nexus_6_64GB_Midnight_Blue?id=nexus_6_blue_64gb & http://www.motorola.com/us/consumers/nexus-6-header/Nexus-6/nexus-6-motorola-us.html ..?
SMARTPHONEPC said:
They should still have demos tomorrow right & won't the stores only carry the 32GB anyway referring those who want the 64GB to http://www.t-mobile.com/cell-phones/google-nexus-6.html (will it be listed at http://prepaid-phones.t-mobile.com/prepaid-phones ?) & https://play.google.com/store/devices/details/Nexus_6_64GB_Midnight_Blue?id=nexus_6_blue_64gb & http://www.motorola.com/us/consumers/nexus-6-header/Nexus-6/nexus-6-motorola-us.html ..?
Click to expand...
Click to collapse
According to Des on Twitter, one of the reasons for the delay was to make sure all locations were able to get a demo phone. As the leaked list showed, only 2/3 of locations were even getting a demo, and only 1/3 were getting sellable stock.
Illrigger said:
According to Des on Twitter, one of the reasons for the delay was to make sure all locations were able to get a demo phone. As the leaked list showed, only 2/3 of locations were even getting a demo, and only 1/3 were getting sellable stock.
Click to expand...
Click to collapse
So 11/19 all should have demos & stock to sell otherwise This list linked from http://www.droid-life.com/2014/11/1...ednesday-from-t-mobile-check-this-list-first/ or is that no longer happening?
I called today because at one point there were rumors demos might show up today & was told they were expecting demos tomorrow & only 32GB MBlue but I'd definitely call again before heading there..
SMARTPHONEPC said:
So 11/19 all should have demos & stock to sell otherwise This list linked from http://www.droid-life.com/2014/11/1...ednesday-from-t-mobile-check-this-list-first/ or is that no longer happening?
I called today because at one point there were rumors demos might show up today & was told they were expecting demos tomorrow & only 32GB MBlue but I'd definitely call again before heading there..
Click to expand...
Click to collapse
I got a feeling one will be able to order it from 11/19. Then wait another 2-4 weeks for delivery. Should be available in hand by Xmas. :good:
wait so will we still be able to pre-order online tonight? no right?
glitchhawk said:
wait so will we still be able to pre-order online tonight? no right?
Click to expand...
Click to collapse
Talking about T-mo? No, they said everything is pushed back a week, even online orders.
Limeybastard said:
I got a feeling one will be able to order it from 11/19. Then wait another 2-4 weeks for delivery. Should be available in hand by Xmas. :good:
Click to expand...
Click to collapse
I want the largest available.. 64GB in this case (I'd take 128GB if it were available) so I'm not going to find it tomorrow but hope to get it before Xmas..
At least http://www.amazon.com/gp/product/B00OH4I2IC shipped expected Thursday (when Prime shipping was included for its $16.99 price) :victory:
Speaking to one of my friends who also works at T-Mobile today around 9PM EST he told me the email they received was no sale in store but they can direct ship from the store to the customer. I asked he got no email of delayed launch and he said not today maybe if it does it will come in tomorrow. He's a trust worthy guy and knows what hes talking about just as crazy about this stuff as me.
xSunny said:
Speaking to one of my friends who also works at T-Mobile today around 9PM EST he told me the email they received was no sale in store but they can direct ship from the store to the customer. I asked he got no email of delayed launch and he said not today maybe if it does it will come in tomorrow. He's a trust worthy guy and knows what hes talking about just as crazy about this stuff as me.
Click to expand...
Click to collapse
Guess he doesn't know that Tmobile stores don't ship from the store to the customer....
I though I saw can order in store and ship home. I have seen this option multiple times
Sent from my SM-N900T using XDA Free mobile app
Domini384 said:
Guess he doesn't know that Tmobile stores don't ship from the store to the customer....
Click to expand...
Click to collapse
royale192 said:
I though I saw can order in store and ship home. I have seen this option multiple times
Sent from my SM-N900T using XDA Free mobile app
Click to expand...
Click to collapse
Direct ship, yeah they can order it for CX and have it sent to store. If he's saying he can order you one, you might wanna do that fast before they block it for him
Sent from my SM-G900T using XDA Premium 4 mobile app
I just called 611 from T-Mobile and they are not letting you order the phone over the phone. So if a store will let you buy one then you are lucky and jump on it. But I highly doubt that anyone from t mobile is going to sell it earlier.
Sent from my SM-N900T using XDA Free mobile app
I have to say, I am very disappointed in the launch of this device. Why no just wait to announce it until you have a proper supply?
Schoat333 said:
I have to say, I am very disappointed in the launch of this device. Why no just wait to announce it until you have a proper supply?
Click to expand...
Click to collapse
Just like any business, you have a plan. Moto promised them stock for the date they planned. Looks like Moto failed to deliver for whatever reason (could've been a manufacturing issue)
I just called one of the stores on that leaked list. They told me they did not have any for sale but I could come in and pre-order.
SMARTPHONEPC said:
I want the largest available.. 64GB in this case (I'd take 128GB if it were available) so I'm not going to find it tomorrow but hope to get it before Xmas..
At least http://www.amazon.com/gp/product/B00OH4I2IC shipped expected Thursday (when Prime shipping was included for its $16.99 price) :victory:
Click to expand...
Click to collapse
Amazon notified me yesterday that the Spigen cases I ordered were "shipped by Spigen" and would be arriving 11/25-28.
Well, this is what I get for not checking the N6 forums yesterday. Stopped by the store and they didn't even know about the delay until I asked about the phone. That's when the rep saw the internal memo saying the launch was pushed back. It's complete BS to push back a launch date the day before. They already knew there was limited supply.

Today, DE Note 4 Please allow us 4 weeks to receive the item.

I went back and found the 2014 backorder conformation email for my (DE Note 4).
On the confirmation email there was a link for the (DE Note 4) that I put on backorder back in 2014. The link took me to my old shopping cart showing one (GN4 DEVELOPER DEVICE, SM-N910VMKEVZW).
It gave me the option and I changed the number. I changed it to (4). It updated the order and I clicked on the SAVE BACK ORDER button. I got a new confirmation email with the same link. I kept using the link until i had ordered a total of (12) of the (GN4 DEVELOPER DEVICE, SM-N910VMKEVZW). After I ordered (12) of the (GN4 DEVELOPER DEVICE, SM-N910VMKEVZW) the link stopped working. I don't know why but my samsung.com shopping cart shows only (4) on backorder at this time. But I have the emails confirming I have a total of (12) on backorder. I don't want to put the link on the internet because it may have personal information in the link. Check your email
I don't know if they will actually ship but I got my foot in the door.
Confirmation email
Confirmation email
Order status update........
Just to be sure everything was current, today I used a different browser, cleared all the cookies then logged on to samsung.com.
When I click on the little shopping cart then click on View Samsung Mobile Accessories Cart it takes me to
Home > Cell Phone Accessories > Shopping Cart and it shows that I have (4) of the GN4 DEVELOPER DEVICE, SM-N910VMKEVZW on backorder.
---------------------------------------------------------------------------------------------
But when I go to http://www.samsung.com/us/ then click on the tab "Owners & Support" then click on "Samsung Account" it takes me to the "My Account" page then I click on the little box that says "Orders " and it shows I have a total of (12) of the (GN4 DEVELOPER DEVICE, SM-N910VMKEVZW) on backorder.
---------------------------------------------------------------------------------------------------
I'm going to wait the four weeks then give Samsung a call. It looks to me that my order are legit and I am in the system. Maybe if more people would put in a backorder Samsung would be more likely to restock the phone. You can always cancel the order if you don't need the phone.
https://mobile.samsung.com/accessor...samsung.com/us/mobile/cell-phones-accessories
This link gets you on the backorder list - I don't know how you went forward with the order. Any help?
isosunrise said:
https://mobile.samsung.com/accessor...samsung.com/us/mobile/cell-phones-accessories
This link gets you on the backorder list - I don't know how you went forward with the order. Any help?
Click to expand...
Click to collapse
Right now, Because I have it in chase memory, when I click on the link you posted it shows my shopping cart with 4 of the DE Note 4. the first time was from a email Samsung sent me Back in 2014. Anyone that backordered the DE Note 4 last year, should have one of those conformation emails.
doctor-cool said:
Right now, Because I have it in chase memory, when I click on the link you posted it shows my shopping cart with 4 of the DE Note 4. the first time was from a email Samsung sent me Back in 2014. Anyone that backordered the DE Note 4 last year, should have one of those conformation emails.
Click to expand...
Click to collapse
Tyr this https://mobile.samsung.com/accessor...samsung.com/us/mobile/cell-phones-accessories
That keeps it in the backorder also, not in cart for check-out.
isosunrise said:
That keeps it in the backorder also, not in cart for check-out.
Click to expand...
Click to collapse
that's an improvement! Fill out the form and click the save backorder you should get a confirmation email
Unfortunately, not working, same loop.
isosunrise said:
Unfortunately, not working, same loop.
Click to expand...
Click to collapse
Sorry, if they become available, I may be able to transfer one of my orders. stay tuned. I used an old link that may or may not deliver.
I was able to add one, and got a confirmation email also. So I have one on back order too.
The Note 4 DE, albeit a fantastic phone, is rapidly becoming obsolete, especially when ordered in quantities for resale. Buying one for myself is one thing. But I don't think you'll make much of a profit by selling all these Note 4 DE's. That ship has sailed, imo.
rm40f2 said:
The Note 4 DE, albeit a fantastic phone, is rapidly becoming obsolete, especially when ordered in quantities for resale. Buying one for myself is one thing. But I don't think you'll make much of a profit by selling all these Note 4 DE's. That ship has sailed, imo.
Click to expand...
Click to collapse
This is a sad truth. Though at the same time people do say that when one becomes available it is gobbled up.
So maybe just a few? Though I wouldn't expect to keep it up. Then again if they are still $700 on the site they would have to be sold for more than that for profit......And that makes the likely hood even less.
What's even more sad is the lack of development for the developer edition makes it even less worth it. You're basically just paying for root.

Historically, when do samsung preorders ship?

I ordered a s7 edge through verizon but I have an issue with the delivery date. They are saying they should hit the stores March 11, but I will be in Texas for my Sister in laws wedding from March 9th until the 12th. So the issue is should I keep my delivery for my home in Colorado or have it sent to Texas.
Do the preorders usually go out early? I would think it would only be fair if people who pre-ordered to get it before people can get it at the stores.
Well for T-Mobile USA they sent the S6 a week early for some users. Verizon tends to be on the dot maybe a day early in most cases.
Anyone know how BestBuy handles pre-orders for online shipping?
IIRC, I pre-ordered the s6 edge last year from Verizon (online) and it came 1 day before the release date.
Follow my preorder thread in the discussion threads, I'll update it as soon as any news about early devices being shipped pops. Verified news, not he/she says.
Last year tmo sent devices a week early so I'd imagine the same again regardless.
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
Dirtdawg57 said:
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
Click to expand...
Click to collapse
I'm sure there will be a lot of cancellations if this is the case.
My AT&T preorder says shipping on the 7th to arrive on the 8th. Many sites are reporting preorders will be out 3 days early from the official launch on the 11th.
I just talked to 2 verizon reps and the first one said the phone should arrive on the 11th, and the other checked with her manager and said it would ship out on the eleventh and not arrive until the 14th. To me it makes no sense that the people who preordered will get there phone 2 days after the phone comes out in the store.
I am not throwing any fits because it is unfair, but this is a issue for me because I don't know where to have the phone shipped. And like my earlier post said, it seems that they are only giving out around 300,000 VR Gears, so if I am a couple days late getting it, I may lose my chance at getting the VR gear. ?
Dirtdawg57 said:
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
Click to expand...
Click to collapse
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
http://www.androidpolice.com/2016/0...ear-vr-with-purchase-of-galaxy-s7-or-s7-edge/
This makes it seem like you will need your phone. I sure hope there are plenty of VR units to go out to all the preorders. If not, there may be a lot of angry people.
Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
Click to expand...
Click to collapse
Link is here: https://promos.samsungpromotions.com/GearVR
I pre-ordered from Best Buy so they will ship the VR with the phone. Also getting a free 64gb SD card.
My S6 edge was delivered on March 30th (T-Mobile), and (I think) the release date was somewhere around April 10th. So, don't be too surprised if you get a shipped confirmation email in the next week or so.
Also plan on getting mine through BestBuy. Seems like less of a hassle than waiting "4-6" weeks for the GearVR to come in.
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
Dirtdawg57 said:
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
Click to expand...
Click to collapse
You can buy phones at BestBuy without a contract, that's what I'm doing.
shadow82x said:
You can buy phones at BestBuy without a contract, that's what I'm doing.
Click to expand...
Click to collapse
You have to pay full price though right?
Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
Click to expand...
Click to collapse
ericzhf said:
Link is here: https://promos.samsungpromotions.com/GearVR
Click to expand...
Click to collapse
That link actually proves that you need the IMEI and WiFi address.
First, they mention in the text on that page that you need to fill out the form and submit a receipt. That doesn't say what info is required for the form so it does not suffice as a counter-example, nor any evidence that the receipt is the only information you need.
Secondly, that page provides a link to the actual terms and clicking through you can see that the section on submitting the claim explicitly lists the IMEI number (3.b.iii) and the WiFi MAC address (3.b.iv) in addition to the receipt.
So, IMEI and WiFI MAC are certainly required to claim the Gear VR...

My card was finally charged this morning

Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.
My card was charged as well for a "pending transaction " though dated for the 7th. They will most likely ship on the 7th, I placed my order on the 27th
abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
Click to expand...
Click to collapse
I placed mine on March 1st as well but see no charges yet. T-Mobile contract is they won't charge you until they are ready to ship the device so that may be a good sign for you.
Sent from my SM-G925T using Tapatalk
abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
Click to expand...
Click to collapse
I already ordered the Free Wireless charger. I currently have a GS6 with Samsung Pay. I just added my Wells Fargo card (since it is now accepted). The offer does not specify you need a Galaxy S7.
abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
Click to expand...
Click to collapse
I'm in the same boat placed my order on the first and got charged last night. They're only supposed to charge your card once the item has shipped so if you want you can make a fuss to customer service and get a little money refunded.
Well they just changed my status to shipped so we'll see what that really means soon
My card still not charged but the order page shows it excepted to ship on Monday or Tuesday.... so we shall see
No status update yet, still shows 3/4. Card has been charged now. No tracking number or confirmation has been given
strker45 said:
Well they just changed my status to shipped so we'll see what that really means soon
Click to expand...
Click to collapse
I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk
robogoflow said:
I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk
Click to expand...
Click to collapse
I ordered mine in black!
I ordered mine on the 2nd (early evening, so maybe that counts as the 3rd?) So I'm hoping maybe Monday it ships, if not Tuesday.
I'm trying to time my order so I get it on either Thursday or Friday(My 2 days off before I go outta town) it was backordered but said available to ship on the 7th. Now says 4-7 days again.
Are you all using JOD? I've used JOD before and never was charged anything at the time of switch, but that was in store I wonder if that matters
I used jod via customer care on 2/23 and they place a 1.00 hold on the card until the order is filled then it releases. BTW I received mine on 3/1
Sent from my SM-G935T using Tapatalk
AngioNicholai said:
It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.
Click to expand...
Click to collapse
Just checked through automation & it still says "being processed"
robogoflow said:
I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk
Click to expand...
Click to collapse
I know this wasn't directed at me but. I ordered it in Titanium and am backordered till Monday or Tuesday. Seems the Silver Titanium is a very popular color haha. I've seen it at best buy its amazing looking.
AngioNicholai said:
It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.
Click to expand...
Click to collapse
Explore and automated call system tell me processing.
So my shipping status still says ready for ups, so I'm assuming it won't actually ship until Monday and I'll receive Tuesday or Wednesday
strker45 said:
So my shipping status still says ready for ups, so I'm assuming it won't actually ship until Monday and I'll receive Tuesday or Wednesday
Click to expand...
Click to collapse
Did you get any txt notifications that your card was charged and or its waiting to be shipped?
Sent from my SM-G925T using Tapatalk

Google canceled my order for no reason !

I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app
That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app
yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.
google pre order system works backwards.
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Click to expand...
Click to collapse
It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.

Categories

Resources