Database Users

Not so Good News for Us

Per my chat this morning:
GeraldC: I have checked on the order details and I can see that yes, your current order is being back ordered. Due to the high demand of the device our inventory isn't able to suffice all order from activations and upgrades. The estimated delivery date is 6 weeks from the date the order was made.
You: wow, will it be better to get it from the store?
GeraldC: That depends on the available inventory on our store, you can head to the nearest store on your location to check if there's available one.
You: when are the stores supposed to get them?
GeraldC: Usually if a store runs out of stock, the estimated delivery date is 6 weeks as well since the device is ordered and coming straight from the manufacturer.
You: Do you know when the stores will begin to receive them?
GeraldC: As of now the information is not made available for us, it would be best if you head to the nearest store so that they can give you specific date based on the day when they have made an order for their inventory.
Take it for what it's worth...

when did you pre-order yours? Mine also says backorder but what's crazy is mine went from pending shipping to backorder.

When was your pre-order date?
---------- Post added at 07:37 AM ---------- Previous post was at 07:35 AM ----------
And what inspired your "chat"? Any indication on your online status that prompted you to call in or just curious?

My pre-order date was the 25th at like 7am.

I couldn't get the system to work the first couple days...didn't pre-order till the 27th... order says processing

Are you sure he/she wasnt talking about the iphone 6?

sic_lic1o1 said:
Are you sure he/she wasnt talking about the iphone 6?
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Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app

csmits said:
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
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Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.

I order mine by 9:06 am that day.
I doubt not many people would want a phone this big + its not an apple.

JDogg5281 said:
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
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Mine doesn't say backordered, but it really doesn't matter. Their whole system is messed up.

I preordered mine Sept. 27th. Then on Oct. 3rd my status went to being processed and on back order. That's when I did an online chat and I posted the results in the OP. This is for the Note 4.

so when do the stores actually get them? i want to get mine from a store and not online.

fcortes626 said:
so when do the stores actually get them? i want to get mine from a store and not online.
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Oct 17

Stores get them sometimes a full week before release dates. Sometimes they even do a "soft release" when they have it in stock but not on display. You have to know they have it in stock and request it though and there is no way to know that unless a rep tells you or you are in there asking every day.
I got my vibrant (sgs1) this way.... was in store looking to upgrade from my G1 to a g2... saw someone looking at a vibrant right next to me playing Avatar on it n I was like.. "ummmmmm, what phone is that?" Told it was a vibrant, not officially on sale till the next week but I could get it now if I requested it by name cause they had them in stock and were doing a "soft release".

nice thats next friday. hopefully they dont sell out.

same thing happened last year which is why I just go to the store...usually a small line, but you will get one (this is not the iphone)
their online system is whack

I pre ordered on the 24th, mine says "pending shipment"

Dumb, useless thread is dumb, useless.

DrexelDragon said:
Dumb, useless thread is dumb, useless.
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Dumb, useless comments are dumb, useless.

It is a mess.
Yea, I don't think I'm going to pre-order again in the future, this whole process does seem messy.
For my situation, I have a 4 Year Anniversary so I decided I'd get us a pair of Note 4s. I called the rep and one I was just going to order on my account and the other I was just paying outright for it. Well the rep couldn't process them both at the same time because it triggered some fraud warning. (Oh I was also ordering one of the WiFi calling routers). So after a bit of a hold she came back and said she would have to separate each item and buy them on separate days.
So that day I got the Black one ordered, the next day she called back and got the white one ordered, and finally the 3rd day she called back to order to the WiFi calling router. At that point everything looked great, all orders pending, I was a happy camper (though still wasn't liking the fact that it appears I would get it a couple days after release due to shipping, which after reading the posts here seems like that might be debatable and they might actually arrive early).
Well fast forward a couple days, I was checking the orders cause I'm crazy and impulsive like that and just noticed an update. On my Black N4 and Router they both say 'Pending' still. My White N4 however is now saying backorder! Having a bit of a freakout cause its an anniversary present and timing is critical. And to make matters worse, everyone I seem to talk to says something a bit different and so I've come to the conclusion that nobody really knows. Some say 'Oh our system just says that, but there will be plenty available' or 'I'm sure it will still be sent on time because we haven't had that many orders come in' to 'Oh, yes there has been a very high demand, maybe you can give the one that does make it and yours will just have to wait' or 'The system had a minor glitch and has now been corrected, because of this we now have an update on our stock and thus many orders have been changed accordingly'.
Sooooo yea. Here is keeping my fingers crossed, but just wanted to share that on my account I have two order and one says Pending and the other says Backorder.
Edit: Just to let you know this order process was on 9/24 (black one), 9/25 (white one), 9/26 (router).

Historically, when do samsung preorders ship?

I ordered a s7 edge through verizon but I have an issue with the delivery date. They are saying they should hit the stores March 11, but I will be in Texas for my Sister in laws wedding from March 9th until the 12th. So the issue is should I keep my delivery for my home in Colorado or have it sent to Texas.
Do the preorders usually go out early? I would think it would only be fair if people who pre-ordered to get it before people can get it at the stores.

Well for T-Mobile USA they sent the S6 a week early for some users. Verizon tends to be on the dot maybe a day early in most cases.

Anyone know how BestBuy handles pre-orders for online shipping?
IIRC, I pre-ordered the s6 edge last year from Verizon (online) and it came 1 day before the release date.

Follow my preorder thread in the discussion threads, I'll update it as soon as any news about early devices being shipped pops. Verified news, not he/she says.
Last year tmo sent devices a week early so I'd imagine the same again regardless.

Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!

http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.

Dirtdawg57 said:
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
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I'm sure there will be a lot of cancellations if this is the case.

My AT&T preorder says shipping on the 7th to arrive on the 8th. Many sites are reporting preorders will be out 3 days early from the official launch on the 11th.

I just talked to 2 verizon reps and the first one said the phone should arrive on the 11th, and the other checked with her manager and said it would ship out on the eleventh and not arrive until the 14th. To me it makes no sense that the people who preordered will get there phone 2 days after the phone comes out in the store.
I am not throwing any fits because it is unfair, but this is a issue for me because I don't know where to have the phone shipped. And like my earlier post said, it seems that they are only giving out around 300,000 VR Gears, so if I am a couple days late getting it, I may lose my chance at getting the VR gear. ?

Dirtdawg57 said:
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
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That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk

Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.

http://www.androidpolice.com/2016/0...ear-vr-with-purchase-of-galaxy-s7-or-s7-edge/
This makes it seem like you will need your phone. I sure hope there are plenty of VR units to go out to all the preorders. If not, there may be a lot of angry people.

Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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Link is here: https://promos.samsungpromotions.com/GearVR

I pre-ordered from Best Buy so they will ship the VR with the phone. Also getting a free 64gb SD card.

My S6 edge was delivered on March 30th (T-Mobile), and (I think) the release date was somewhere around April 10th. So, don't be too surprised if you get a shipped confirmation email in the next week or so.

Also plan on getting mine through BestBuy. Seems like less of a hassle than waiting "4-6" weeks for the GearVR to come in.

That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.

Dirtdawg57 said:
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
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You can buy phones at BestBuy without a contract, that's what I'm doing.

shadow82x said:
You can buy phones at BestBuy without a contract, that's what I'm doing.
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You have to pay full price though right?

Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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ericzhf said:
Link is here: https://promos.samsungpromotions.com/GearVR
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That link actually proves that you need the IMEI and WiFi address.
First, they mention in the text on that page that you need to fill out the form and submit a receipt. That doesn't say what info is required for the form so it does not suffice as a counter-example, nor any evidence that the receipt is the only information you need.
Secondly, that page provides a link to the actual terms and clicking through you can see that the section on submitting the claim explicitly lists the IMEI number (3.b.iii) and the WiFi MAC address (3.b.iv) in addition to the receipt.
So, IMEI and WiFI MAC are certainly required to claim the Gear VR...

Free Gear VR - How to claim!

Claim here: https://promos.samsungpromotions.com/gearvr/Mobile

You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.

Tidbits said:
You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.
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Gotya thanks!!

Don't forget

I hope they accept screen shots of receipt cuz I bought mine online

JoshuaFCB said:
I hope they accept screen shots of receipt cuz I bought mine online
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Same! i feel like very few people go in a store just to preorder, ya know? If you're preordering a smartphone, you most likely have internet access, ergo, not getting a paper receipt

Yes they allow screenshots of the receipts. I did that last time with the Note 5 for the free Netflix.

On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.

jhun80 said:
On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.
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This. I just ordered two S7 Edges to get one half off and when I added the Gear VR it zeroed out. Only thought it would work for one VR but I decided to add another and still $0. It wasn't til I added the 3rd VR that the price went up.
Sent from my SM-N915P using XDA Free mobile app

I pre-ordered from Best Buy online, and it appears that the two free items are coming to me from Best Buy directly.

I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.

Looks like I will be out of town the week the vr form is open and when the phone comes in from att. Do I need the phone or can I use the emailed receipt? If I need the phone will they keep allowing the orders to come in for the free vr till the end date since I will be out of town?
Sent from my SAMSUNG-SM-N920A using Tapatalk

DLovo313 said:
I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.
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Just got my S7 Edge today and had the same experience trying to claim the perks. Nice to find this thread and that I am not alone in trying to figure this out.

Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk

peekie said:
Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk
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Well if t-mobile gave us our pre-order phones in store 2 weeks before the official release date that would be great but we all know that's not happening.

Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.

Jayster0966 said:
Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.
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I was actually coming on here to post the same thing. I attached my signed lease agreement... I hope they accept that.
Sent from my S7 Edge using XDA Labs

I attached my purchase confirmation email from T-Mobile. It has all of the information they should need, hopefully that works.

I just submitted as well. I printed my payment processing email from T-Mobile to a PDF file as my receipt and listed the date that they charged me as the date of purchase (transaction date as listed in the email) - it wasn't clear if they wanted the order date or the date that the purchase was actually processed so I went with the latter. Hopefully they spot both dates when they go to match it up.

I just completed my claim form as well.
I know someone is going to ask so you need 4 things to process the claim:
-Date of Purchase
-IMEI (In Settings>About Phone)
-Wi-Fi MAC ADDRESS (In Settings>About Phone)
-Photo of your Receipt (I sent a PDF of a email I got from t-mobile that says "Here's your Receipt" which includes the information they request on the receipt being, Qualifying Purchase or Lease, Date of Purchase or Lease within the purchase period, and the Name on the Receipt must match the name on the offer claim form.)
https://promos.samsungpromotions.com/gearvr/Mobile

My card was finally charged this morning

Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..

It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.

My card was charged as well for a "pending transaction " though dated for the 7th. They will most likely ship on the 7th, I placed my order on the 27th

abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
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I placed mine on March 1st as well but see no charges yet. T-Mobile contract is they won't charge you until they are ready to ship the device so that may be a good sign for you.
Sent from my SM-G925T using Tapatalk

abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
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I already ordered the Free Wireless charger. I currently have a GS6 with Samsung Pay. I just added my Wells Fargo card (since it is now accepted). The offer does not specify you need a Galaxy S7.

abc123pro said:
Does this mean it'll ship any time soon? the tmobile order page still says "order processing". Just hoping to get it asap so I can take advantage of the gear VR, 1 year netflix, & especially the soon to end free wireless charger via samsung pay registration..
Oh, I placed the order March 1st..
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I'm in the same boat placed my order on the first and got charged last night. They're only supposed to charge your card once the item has shipped so if you want you can make a fuss to customer service and get a little money refunded.

Well they just changed my status to shipped so we'll see what that really means soon

My card still not charged but the order page shows it excepted to ship on Monday or Tuesday.... so we shall see

No status update yet, still shows 3/4. Card has been charged now. No tracking number or confirmation has been given

strker45 said:
Well they just changed my status to shipped so we'll see what that really means soon
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I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk

robogoflow said:
I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk
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I ordered mine in black!

I ordered mine on the 2nd (early evening, so maybe that counts as the 3rd?) So I'm hoping maybe Monday it ships, if not Tuesday.

I'm trying to time my order so I get it on either Thursday or Friday(My 2 days off before I go outta town) it was backordered but said available to ship on the 7th. Now says 4-7 days again.

Are you all using JOD? I've used JOD before and never was charged anything at the time of switch, but that was in store I wonder if that matters

I used jod via customer care on 2/23 and they place a 1.00 hold on the card until the order is filled then it releases. BTW I received mine on 3/1
Sent from my SM-G935T using Tapatalk

AngioNicholai said:
It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.
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Just checked through automation & it still says "being processed"

robogoflow said:
I'm a little jealous because I ordered on the first and still no charges, my account says "being processed" and the explore order page keeps telling me to come back tomorrow. Just curious here. What did you choose? I chose titanium
Sent from my SM-G925T using Tapatalk
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I know this wasn't directed at me but. I ordered it in Titanium and am backordered till Monday or Tuesday. Seems the Silver Titanium is a very popular color haha. I've seen it at best buy its amazing looking.

AngioNicholai said:
It probably already shipped. T-Mobile just didn't email you the tracking number yet. If you call T-Mobile and use the automated system to track your order, it will give you a shipping/tracking number.
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Explore and automated call system tell me processing.

So my shipping status still says ready for ups, so I'm assuming it won't actually ship until Monday and I'll receive Tuesday or Wednesday

strker45 said:
So my shipping status still says ready for ups, so I'm assuming it won't actually ship until Monday and I'll receive Tuesday or Wednesday
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Did you get any txt notifications that your card was charged and or its waiting to be shipped?
Sent from my SM-G925T using Tapatalk

Burned by the n7 and now again by the s8! Good-bye samsung!

So I preordered the S8 on 4.12.17 on Samsung's website. At checkout, I was given the option of the free VR gear gift, or the imersive bundle for $100 more. I chose the imersive VR bundle and paid full weight on both.
Yesterday, I receive my phone and only my phone. I figured ok, they will send the imersive pack separately on cheaper shipping. Today, over 24 hours after I receive my phone, I get my tracking email. The email states that both items were shipped in one package, and that it was delivered on 4.19. So I call Samsung, wait on hold for 2 hours when the girl on the phone tells me it looks like there was a shipping mistake and that there are no more imersive bundles left. She said she would send an email up the chain, and could give me no more information!
At this point all I know is that I didn't get what I paid for, and probably won't, and have no clue when this will be resolved. I am so fed up right now with Samsung's screwups.

ZiprLips said:
So I preordered the S8 on 4.12.17 on Samsung's website. At checkout, I was given the option of the free VR gear gift, or the imersive bundle for $100 more. I chose the imersive VR bundle and paid full weight on both.
Yesterday, I receive my phone and only my phone. I figured ok, they will send the imersive pack separately on cheaper shipping. Today, over 24 hours after I receive my phone, I get my tracking email. The email states that both items were shipped in one package, and that it was delivered on 4.19. So I call Samsung, wait on hold for 2 hours when the girl on the phone tells me it looks like there was a shipping mistake and that there are no more imersive bundles left. She said she would send an email up the chain, and could give me no more information!
At this point all I know is that I didn't get what I paid for, and probably won't, and have no clue when this will be resolved. I am so fed up right now with Samsung's screwups.
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If you're like me, I got an email about two items shipped. But really it was just the phone and a "pre installed SIM card". The Immersive bundle is supposed to take 6-8 weeks to be delivered. I doubt you were supposed to get it with the phone. Does your email say specifically the immersive bundle??

Lil B Rules All said:
If you're like me, I got an email about two items shipped. But really it was just the phone and a "pre installed SIM card". The Immersive bundle is supposed to take 6-8 weeks to be delivered. I doubt you were supposed to get it with the phone. Does your email say specifically the immersive bundle??
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When I click on the tracking button it says, 1 package 2lbs delivered. It was supposed to be shipped together. 1 box with everything. Others that weren't screwed over received 1 box with everything on the 19th. Welcome to my hell pal, you got screwed too.

Lil B Rules All said:
If you're like me, I got an email about two items shipped. But really it was just the phone and a "pre installed SIM card". The Immersive bundle is supposed to take 6-8 weeks to be delivered. I doubt you were supposed to get it with the phone. Does your email say specifically the immersive bundle??
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Yeah he is right the regular VR kit was takes 6-8 weeks. The $100 option was said to ship within 2-3 days.

The thread here is all about samsung.com order issues the past few days.
https://forum.xda-developers.com/showthread.php?t=3584345

ZiprLips said:
Burned by the n7 and now again by the s8! Good-bye samsung!.
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I posted this in the "Where to pre-order?" thread on April 2. Samsung.com is, was, and likely to continue to be horrible.
Anyone here get tangled up in the Note7 recall? A lesson to be learned is that if there's a problem with the phone in general or yours in particular where you buy it makes a difference.
The mass market B&M retailers including Best Buy were incredibly difficult for people to deal with. Target and Walmart being exceptionally bad. Online, Amazon was fantastic and B&H gets honorable mention. Ironically Samsung.com get's a resounding "F." People who pre-ordered from them were the last to get their phones and they were clueless and helpless during the recall. Samsung.com isn't run by Samsung. It's run by Digital River on their behalf. I've had problems even ordering accessories from them. I'd stay far away. People that bought grey market phones from eBay in many cases were either left with no refund or spent inordinate amounts of time trying to get their Note7's refunded. So - Caveat Emptor,
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BarryH_GEG said:
I posted this in the "Where to pre-order?" thread on April 2. Samsung.com is, was, and likely to continue to be horrible.
​
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Thanks but 3 days to late for me unfortunately. I had no idea what a garbage operation they where until it was to late​

I've been on the phone with them multiple times now, and have yet to feel like the person on the other end of the phone was knowledge about any aspect of my order. I'm so angry and disgusted right now.

ZiprLips said:
I've been on the phone with them multiple times now, and have yet to feel like the person on the other end of the phone was knowledge about any aspect of my order. I'm so angry and disgusted right now.
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Get used to that feeling I've talked to them all and they are all completely incompetent from rep to supervisor. Let me put you on a brief 1 to 2 minute hold while i get a supervisor gets old after an hour of BS.