Database Users

SuperTrader.co.uk - For anyone thinking about using them!

Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel

Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,

I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended

I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls

Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel

Does the website open?
Its getting redirected to a parked domain.

No such web site as supertrader.co.uk
The company is actually superetrader.co.uk

They mention to have +10 pcs of the xperia. Is this accurate?

Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel

veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
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Did you receive it?

Waiting and Waiting from Expansys!!!

I'm a little frustrated with waiting on expansys to re-stock. I ordered my device monday Nov 10th. After verifying the credit card mess they updated my status to "waiting to for re-stock". But whats crazy is that Expansys-usa.com says that they have some in stock. When i called and inquired about it, they said that its at thier central location and not thier usa location. Their just waiting for their next shipment.
I just want to order the device and it be on its way.
Sorry for venting, I just dont know where to order at and it actually gets shipped without any delays. I have tried searching via google and the websites dont look to promising. I know of Clove Technologies....but i thought that might be the same situation.

Kenjari said:
I'm a little frustrated with waiting on expansys to re-stock. I ordered my device monday Nov 10th. After verifying the credit card mess they updated my status to "waiting to for re-stock". But whats crazy is that Expansys-usa.com says that they have some in stock. When i called and inquired about it, they said that its at thier central location and not thier usa location. Their just waiting for their next shipment.
I just want to order the device and it be on its way.
Sorry for venting, I just dont know where to order at and it actually gets shipped without any delays. I have tried searching via google and the websites dont look to promising. I know of Clove Technologies....but i thought that might be the same situation.
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I just order today and now Expansys says that only have a new stock at 6 of December...

I ordered mine from Expansys HK, and they luckily had one piece in stock remaining, and i got it today, at my friends place in HK! (still gotta wait for it to come to my country! argh!)
I saw that Expansys UK has good stock, i mean, couple of days back, they had around 59 in stock, and were ready to ship it to HK if i wanted. (Coz expansys-hk had the last piece, so didnt order from expansys-uk)
i suggest call them up (UK) and find out of the stock position, dont go on what they say on the site!
Expansys US showed 1-5 in stock, and when i called, they told me they are out of stock! buggers!

Insane Devil said:
I ordered mine from Expansys HK, and they luckily had one piece in stock remaining, and i got it today, at my friends place in HK! (still gotta wait for it to come to my country! argh!)
I saw that Expansys UK has good stock, i mean, couple of days back, they had around 59 in stock, and were ready to ship it to HK if i wanted. (Coz expansys-hk had the last piece, so didnt order from expansys-uk)
i suggest call them up (UK) and find out of the stock position, dont go on what they say on the site!
Expansys US showed 1-5 in stock, and when i called, they told me they are out of stock! buggers!
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Dear Friend,
How much you got it from expansys? And also how much did the indian customs charging you? i am all set to buy from Clove, is it a good decesion?

Expansys are shady, they told me when I ordered from them everything was in stock and would be dispatched same day (twice). However they didn't have stock, also was real nice to inform me as well. Cancelled my entire order with them (which was a few things inc an HD) and went elsewhere. Still waiting for them to put the money back in my bank account too....
Also in the UK they are actually a bit more expensive than other sites.

askadc said:
Dear Friend,
How much you got it from expansys? And also how much did the indian customs charging you? i am all set to buy from Clove, is it a good decesion?
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Hey there,
Dont even think of importing it via courier, else the Indian customs will levy a heavy duty on it, and even stall it for a couple of months!
I got it delivered to my friend's place in Hong Kong itself, and he will be bringing it along with him when he comes here in a week or 2.
Bought it for HK$6205 - VALUE PACK! (Around INR Rs.41,000/-)
Contains:
1x HTC Touch HD
1x HTC Original Car Charger
1x HTC Original CASE for Touch HD
1x HTC BT M200 Bluetooth Headset (i exchanged this with a JABRA one)

Possible solution
Well now I get. So here is my solution. I still have my order with Expansys. They do not have any in stock. I just called them an hour ago. They said they wont have any til late November.
So I ordered from Clove Technologies. Does anyone know if they have it in stock? I'm going to cancel my order with Expansys as soon as I know Clove have shipped it. Hopefully they have it in. Another user here informed me on how well they are with orders. Hopefully I can here something from them today.
Last, I know there will be some customs form I have to fill out....any idea on the added delay with that?

www.devicewire.co.uk have it in stock and they cost only £514 inc VAT. Hurry, they are flying of the shelves quick! I also have a £10 expansys voucher for the first person to ask!

"Over 30 In Stock" Yet Truly Out Of Stock
lombardo8 said:
www.devicewire.co.uk have it in stock and they cost only £514 inc VAT. Hurry, they are flying of the shelves quick! I also have a £10 expansys voucher for the first person to ask!
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Just got off the phone from Expansys UK. They have got a back-order of over 300 to fulfill. Just to let you know if you are thinking of ordering. This is with the website saying "OVER 30 IN STOCK. IF YOU ORDER TODAY YOU WILL GET IT TOMORROW".
<rant>
It seems a tricky way of representing actual stock to the innocent buyer. Again that teaches us to CALL FIRST & confirm. Asking the key questions and not just go by what you read on the site. I'm sure they've got it all covered on small-print somewhere. You can cancel at any time though, they did say that. </rant>

Expansys lying on delivery date
As most of you have ordered my HTC HD from expansys Hong Kong at the time they were saying it should be delivered with 6 days. Since them the delivery date has been postponed and postponed. Therefore I have cancelled my order because the device will be available in any Hong Kong shops at the time of their delivery.
I am lucky enough to have my office close to their Hong Kong office. Therefore I cannot resist to go there to explain what I thing about their lies.

I ordered one from Clove and they dispatched the second day..
I'm from China and the phone's already arrived at Hong Kong today.
I should get it tomorrow

Just to throw my 2 pence in about Clove Technologies - I ordered my HTC Touch HD from them last Saturday, and the phone arrived on Wednesday. It would have arrived on Tuesday, but they had to do an extra security check to ensure I was the cardholder (which I respect quite a lot). So all in all, a very positive experience with them.

It's a shame that the price from Clove is £539.33 including VAT though....

maddie said:
I ordered one from Clove and they dispatched the second day..
I'm from China and the phone's already arrived at Hong Kong today.
I should get it tomorrow
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I ordered from clove too. very fast service. btw, i have ordered mind in expansys and they keep delay the order, the worst part was that when i ordered it showed in stock and once i placed the ordre they told me it will be delay... end up cancel and order from clove.

i ordered mine from Clove.. i live in California, USA. i payed for the extra 5GB for shipping so it shipped FedEX..i ordered on.. Wed? i was suppose to get it on Friday morning but stupid fedex took to long and the phone missed the flight. so i have to wait the weekend. getting it tomorrow or else im going to yell at them.. the total price was about 482GB but thats not inc VAT since im from the USA.. it was about 720USD + 20credit card fee for being international (LAME).. but yea.. it was good transaction. EDIT sry but the price has gone up on clove since i bought it.. >.> like 15GB i think it was.. 20UDS?
BTW... gget ready to send a statement of some sort to them to verify your addres.. + fill out a form to FedEx or whoever is shipping it so they know its legal to bring it here..
ALL YOU NEED:
date:
quantity of item: 1
device name/type: BLAC100
trade name: HTC Touch HD
FCC ID: NM8BKNV
Description: PDA Phone
Manufacturer's name and adress:
HTC Corporation
No. 23 Xinghua Rd.,
Taoyuan, Taiwan, ROC
Consignee's Name: (THATS YOU!!!) name and adress
Importers name and address: the person you bought it from and their address
Print your name..
Signature
Date
Part 2:
"X" on number 7 (most likely) for personal use item.
would like to share it cuz no one really mentioned it in the forum and i was surprised but it went okay..
now to hope the phone is okay..
anything else? hahahah
ill probably be posting pics and everything.. even of the accessories .. cuz im new to HTC and i didn't find good pics..only of the phone.. i want more..
im new to WM too...
and nothing big on the subject..
WM been out forever but there are NOOBIES out there..
like me!
thanks for reading... also.. just to let you know.. apparently the gloss paint chips.. but iono? im going to use the phone and see if its good but leave it in the box until invisibleSHIELD comes out with a cover... they said 1-2weeks.. i need to talk to them again.. they were suppose tto get a phone from someone but not confirmed ..

i ordered from Clove as well with 2-day FedEx international shipping. all i had to supply FedEx was the FCCID to get it through customs. happy as can be with my device!

No return from google

I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?

I don't really think you're going to find much help on here I'm afraid What I would do is phone UPS and find out exactly when and where it was to delivered and who, presumably, signed for it. Tell them that it's a Google return they might be able to help you. After that phone Google and be insistent, tell them what ups told you and try to get to the bottom of it.
Good luck!
Sent from my Nexus 10 using Tapatalk HD

Nickslife89 said:
I sent a nexus 10 one month ago today for a refund ( got one from walmart instead) from Google and have yet to receive it.. I checked the tracking numbers ups gave me and it was delivered 20 days ago.. whats going on?
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I have exactly the same experience. Order 2x3 Nexus 10's on the 11th of January. When the first 3 arrived two of them had their factory seal broken, so when the next 3 arrived I refused delivery (there were a ton of other reasons as well, e.g. delivered two weeks after the others) and had them sent back to Google. This was January 28th. Google received and signed for the pacakge on the 30th (tracking says Signed By: SCS 2200 BLDG), but I have yet to receive the money - over 1600$. I have mailed them numerous times, and receive vague answers like "we are so sorry...", "we are investigating the issue...", "we have assigned a specialist to resolve this issue..."... This has been going on for weeks - but still no money,
Lucky I paid with my credit card, so if I haven't received the money over the weekend I will call my CC company and have them refund me the money.
Will never buy from the Play Store again. Google has tons to learn from Apple here.

Expansys UK..

...really are a Company I have concerns about. Last night at 11pm they had '100+' in stock of the HTC One. By 6am this morning they were 'stock due in 4 days'. Really? Or is this just a great way to get people to order an item they then find is out of stock.
I speak from experience of having waited 2 months for this Company to refund me for an HTC ONE X+ that I returned within 3 days of receipt. The reason for this delay? There wasn't one. I called them approx 3 times per week to be continually told the refund was being processed, however after 7 weeks I finally got the honest truth.... They hadn't taken any action at all and had simply not actioned the refund because they had mislaid my card details.
Treat with extreme caution

sorcerer1 said:
...really are a Company I have concerns about. Last night at 11pm they had '100+' in stock of the HTC One. By 6am this morning they were 'stock due in 4 days'. Really? Or is this just a great way to get people to order an item they then find is out of stock.
I speak from experience of having waited 2 months for this Company to refund me for an HTC ONE X+ that I returned within 3 days of receipt. The reason for this delay? There wasn't one. I called them approx 3 times per week to be continually told the refund was being processed, however after 7 weeks I finally got the honest truth.... They hadn't taken any action at all and had simply not actioned the refund because they had mislaid my card details.
Treat with extreme caution
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So with all the issues you had before you go ahead and order from them again?? ::confused

Expansys are the official HTC accessories company for UK.
I have no experience of ordering phone from them, but have bought numerous genuine HTC accessories from them.
My experience has been positive, one recent purchase was HTC flip case, after receiving my order , without contacting them I received an email advisory that a improved version was available, and without any extra charge was sent to me.
So whilst not discounting your experience, I have really good service and consequently wouldn't hesitate to buy from them in future
Sent from my HTC One using xda app-developers app

I tend to agree, I have previously enjoyed ordering items from them but since last summer they seem to have made a turn for the worst. I never received a 32 GB sdcard and despite emailing them several times I never did get a refund. Also I ordered a galaxy note 10.1 for Christmas and they didn't dispatch in time for Christmas.......because they were waiting for the sdcard to come back in stock..... .hello!
Sent with desire from My One

daleski75 said:
So with all the issues you had before you go ahead and order from them again?? ::confused
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No way but I have to admit I was tempted. Pleased I didn't!

sorcerer1 said:
No way but I have to admit I was tempted. Pleased I didn't!
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Sorry mis-read your original post so my apologies.... note to self grab a coffee and wake up before replying!

its really bizarre, as some retailers don't have any issues with stock whilst some are playing this trick the OP mentioned.. Wifey ordered from Very and she is still waiting.. I thought the stock issues should have been sorted out by now.. I can feel your pain..

Unfortunately, they have a bad system. The only way I was able to understand it was like this: Say they have 120 backorders, and you were customer number 101 from those 120. They then receive 100 units, instead of shipping them directly, they update their inventory/system that they received 100 units, hence their website show 100 in stack, but then they ship them to the 100 customers and stock is finished. The balance 20 backorders will have to wait for a new batch!

John Lewis Price Drop - Now £369

Just noticed they have dropped their price to £369
http://www.johnlewis.com/samsung-ga...-android-10-1-16gb-wi-fi/p753447?colour=White

Thanks
Cheers!
I just rang them and will get a further reduction. I've had one return, and 2 price matches
In all I've had 110 GB Pounds back off John Lewis since I bought it a month or so ago. Not bad for 2 years gurantee.

I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?

EpicDom said:
I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?
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Yeah call them up when you get a chance and they will refund you £30 - I haven't done this personally as I didn't buy from JL but people on this forum got refunds when JL dropped price from £450 to £400 and @bu11d0g is saying he has got price match refund from the initial £480 price.

Thank you. I received the tablet under complex circumstances anyway. I actually didn't know I'd receive it since I got a cancellation email and was waiting for the refund from paypal (still waiting) to buy one again. I was initially going to wait, but then I got an email saying my tablet was being dispatched and effectively got charged for this tablet and right now my bank account looks like I've bought the tablet twice. I figured since it was too late to cancel and it would be arriving anyway I decided to keep it. I kind of regret it now lol but I do hope I'll be able to price match with them. Thank you for bringing this to my attention by the way!

White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.

Okay I was told to do a price match form so hopefully they'll get back to me. If not I guess I'll call them up again.

owgees said:
White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.
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Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.

Geordie Affy said:
Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.
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Glad you got what you wanted ?
Sent from my GT-I9505 using XDA Premium HD app

Thanks for that infomation, I filled out there online price match form last night, and got a conformation e-mail today telling me they have credited me the £30. Very happy (and somewhat surprised)

Bought mine online from them a couple of weeks ago and picked up in store. Emailed them earlier, reply this evening saying they are crediting my card with the £30 refund... great!

Happy days!
Yay, submitted a price-match claim last night and this morning received an email saying they are refunding £30 :victory:

Got mine today! it kills my tab 3 8.0. The screen is something to behold.

Just wanted to confirm that they've also verified my price match and I should be getting my £30 back. Thank you so much for bringing this to my attention. It makes me feel more relieved that I've made the right decision purchasing this.

I bought mine last week from JL for 399.. just emailed them to see if I can get my 30 quid back too .. my missis wasn't too happy at me when I shown her how much it is now lol

Ordered mine today. Paid for next day delivery but it says wednesday Doh!

Guitarfreak26 said:
Ordered mine today. Paid for next day delivery but it says wednesday Doh!
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I guess you bought the black version? I can't wait for them to get white back in stock

Ive submitted a price match form, hopefully ill be lucky! loving the tab and this might be time to root it so i can move some games to my SD

Wasn't sure where to put this but since it says 'John Lewis' on the tin I might as well. I got this tab from John lewis so if I were to return it or if it broke within the 2 year warranty with the Knox counter tripped, would they check it or would they just repair/replace it no questions asked. Thanks in advance
Sent from my Nexus 4 using Tapatalk

Saga Continues
Update:
So I called up my local John Lewis to check the store stock, they tell me they have the Note 10.1 2014 in stock so she says its reserved for you now so come into store and pick it up within 3 days. Me being all excited I head out for JL straight away. I get there, find an assistant...she pops into the back and walks out with a brown wooded box so I get even more excited - on closer inspection its a Tab 3 10.1, I tell her its the wrong one, she apologieses and pops back into the stock room and returns empty handed once again apologising that there is no Note 10.1 left. So that was a wasted journey and go home sad and empty handed.
So try 2...I call up on wednesday and once again I'm told they have stock and its on hold - I repeat many times "Note 2014" and even mension I've already had a wasted trip and she goes " I have personally placed it on the shelf myself", I was catching a domestic flight home and as soon as I land I make the way to the shop and the exact same thing happens, obviously I was a tad annoyed by this stage, I didnt really mind the first time as mistakes happen but twice!
The assistant understood my annoyance and in the end he said whenevever it comes back into stock I will get a £30 discount...so in total the tablet will cost £340...I left tabletless once again but atleast I will get a good deal whenever I do buy it. Patience is a virtue haha.