Not charging after a water "event"? - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

My wife transitioned into my older GS4 (i337) after her GS3 power button failed. The GS3 was repaired and set aside as a spare (good idea). After getting settled into the GS4, it experienced a water "event". She was wise enough to pull the battery and get it into some rice. It stayed there for a few hours until I could get to it. She said it only had a little water inside, but the rice was a precaution. The water indicator on the battery only had one tiny bit of pink . Guessing the Trident Aegis case did some good protecting there. I took the phone out of the rice and placed it under a desk lamp that has a history of being a bit of a heat lamp. I used it to warm the phone for a few hours before I checked the phone's viability.
I kept the SIM and the SD card out for first power up attempt. ALIVE! I noticed that the battery was low, so I connected a charger. No chargee. Reboot no help. Powered off and attempted to charge. When powered off, it did give a short vibration and a quick screen flash, maybe a few lines, every 6 seconds. Expecting that the phone would work, but not have charging capabilities. Quite inconvenient.
What parts could I throw at it? Since the charging port was really the only place water could have gotten in while the phone was on, I decided to throw that part at it. I found this one (http://www.amazon.com/gp/product/B00HA3HW1A?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00) on Amazon, so figgered I would give it a chance. Took about 20 minutes to replace it.
Jackpot. Charged right up, plobby faster than I had previously experienced.
If you experience a water "event" and the device wakes, but won't charge, this could be the fix. The part I ordered came with everything you need (tools). There are several videos on youtube that show you everything you need to know. Watch a few before you begin. Some have hints and pointers that others don't.
Hope someone finds this post helpful. Thank me if you do!

I had an s4 that also got wet but I took the phone part completely before placing the phone in a plastic bag with desiccant.
Also, if you experience a situation where you receive an on-screen message that says "Charging paused, battery temperature too low", it's also probably a USB port issue.

Related

Water damage - FIXED with a hair dryer

I left my phone outside before a rainstorm. It didn't get get direct rainfall on it but got the spray of the water hitting the side of the wall. When I remembered it 15 minutes later it was covered in water drops but not soaked.
Everything seemed to work fine at first but then the touchscreen kept thinking it was touched at random places.
I turned it off, removed the battery, and started to dry it off with a kleenex and a condensed air can to blow the water out of the slider. When I turned it back on, the backlight flickered for about a minute and then went black (the LCD picture was still there but very dark)
Now when I turn it on the backlight is on for a second but then goes off. If I hit the OK, Talk, or other buttons they work 1 out of 10 times. The touchscreen still registers hits by itself.
Any suggestions on what I should do to dry it out? Do I need to take apart the screen?
I'd hate to throw it away...any help will be much appreciated!
Hum ill try to say this in english. This solution worked for some friends of mine when their phones got wet. disassemble all the tytn parts, take pff the battery, sim card, memory card, everything u can, take it out. Then with a hairdryer point it to the PDA about an hour. Pay attention not burn it up, only heat it a little so that the water or humidy left in the PDA can evaporate. Then leave it on shelf all opened for about a night. Next day join all the parts and try to connect your device. If it doesnt work, u can always take it to warranty. Sry 4 my english I hope u can understand ^^
Zero|Cool said:
Hum ill try to say this in english. This solution worked for some friends of mine when their phones got wet. disassemble all the tytn parts, take pff the battery, sim card, memory card, everything u can, take it out. Then with a hairdryer point it to the PDA about an hour. Pay attention not burn it up, only heat it a little so that the water or humidy left in the PDA can evaporate. Then leave it on shelf all opened for about a night. Next day join all the parts and try to connect your device. If it doesnt work, u can always take it to warranty. Sry 4 my english I hope u can understand ^^
Click to expand...
Click to collapse
Hey don't worry about your English - you speak it better than most others. I'll try this suggestion but I will definitely have to be careful not to burn up anything. Thanks
After the experience tell me how it went
Forget warranty though, there is a water activated sticker inside the hermes to tell the service department if its been soaked. Its white if no water has got in but turns pink if water touches it.
Cheers...
Heres the link to the service manual to be able to dissassemble safely - http://michael-channon.spaces.live.com/PersonalSpace.aspx?_c02_owner=1
You need a small flatbade, a small philips head screwdriver and a no. 6 torque key.
Good luck....
The warranty's already gone so I am willing to take drastic measures to fix this thing. I will let it sit overnight and if that doesn't work, I'll be taking it apart tomorrow. I found a youtube video that shows precisely how to do it. I'll update tomorrow
Would grab the manual as well as it can't hurt to have all bases covered. The manual takes you through step by step.
Cheers...
Thanks for your help, guys!
Seems I was freaking out over nothing. I did like Zero said and took a hair dryer to it (maybe 3mins on low -- 1min on high....did have the patience to do it for an hour) and then let it sit overnight. The phone was completely messed up around 10pm last night even after blow drying but this morning I powered it on and it did just fine. It did reset a couple of settings in advanced config but nothing else was touched. As a matter of fact, I believe the phone runs faster than it did before the incident! I do notice that the CPU memory is idling at 45% instead of 55+%...weird....
So I guess they do make em like they used to
Im glad my solution worked out actually i never tested it on PDA's so i guess that it's quite the same. Hair dryer rullez^^
check your wifi
mcattack86 said:
Thanks for your help, guys!
Seems I was freaking out over nothing. I did like Zero said and took a hair dryer to it (maybe 3mins on low -- 1min on high....did have the patience to do it for an hour) and then let it sit overnight. The phone was completely messed up around 10pm last night even after blow drying but this morning I powered it on and it did just fine. It did reset a couple of settings in advanced config but nothing else was touched. As a matter of fact, I believe the phone runs faster than it did before the incident! I do notice that the CPU memory is idling at 45% instead of 55+%...weird....
So I guess they do make em like they used to
Click to expand...
Click to collapse
I had an MDA before my Wing, dropped in the toilet twice after a couple of days worked fine the second time the wifi went out.
PS My wing doesnt go in the bathroom with me anymore
When you phone gets wet
I don't know if anyone has heard of the Kim Commando Show, she is syndicated over the Radio. Anyways, she's a techie and gives advice on different situations relating to different devices and new stuff coming out. Anyways, she advices when a phone get wets to NOT turn on the phone right away (obviously), take the battery out and put the phone in a bag of rice. The rice will pull out the moisture. The phone has to be in the rice for 24 hours. It works 95% of the time. The trick is to not turn on the phone until you are sure the phone is completly dry inside and out. As you all know, electricity and water will just fry your phone. A new battery is suggested.
water damage SGS2 also..
Got my Galaxy s2 in my pocket when it was raining , i hade about 10% of battery.
Took it up and it was dead, so when i came home i put the charger in it but nothing happend.
I have put it into a bag of rise now and will se if it starts tomorrow. I also have bought a new battery.
if that not works ive also bought a new Charger oem cabel from ebay.
to bad for me did the warrenty went out for about 3 weeks ago.
I hope it will turn on again when i read that people that have droped directly into water and have them fixed by rise or other ways.
If this not works, is there any other ways?
thankfull for any help!

htc touch hd has died

3 or 4 days ago my phone was acting strange, the power on button wouldn't turn the screen off, or it would turn it off then immediately turn back on. Battery would charge as usual then would drain extremely quickly (minutes to get from half power to battery so low to shut down the handset.
Today the phone won't take any charge and won't turn on at all even when plugged into the usb charger. When theses problems started the phone ceased being able to sync with any pc.
Anyone got any idea what's wrong with it?
I've started the returns system on Mobiles.co.uk, I've had the phone 7/8 months and the shop no longer stock this model. Just wondering what will be the next step.
Sounds like water damage. Check for water damage by looking at the label under the battery. Also check to make sure all contacts inside the phone with the battery are clean and clear.
How can you tell if its water damage. As far as I know it hasn't been exposed to water and as I keep it with me pretty much all the time, I'm fairly certain.
2nd pic here:
http://forum.xda-developers.com/showthread.php?t=546170&highlight=water+damage+indicator
Slightly more info here:
http://forum.xda-developers.com/showthread.php?t=622728&highlight=water+damage+indicator
definitely not water damage then, my indicator is completely white. Ah well teh phone is currently winging its way back to htc via carphone warehouse. Will update here once I know what was the problem.

[Q] Battery or Logic Board failure?

So the other day while minding my own business, I pulled out my phone to use it's calculator for some accounting work. Just as a side note, I keep my phone in my front pocket, and do not wear skinny jeans. When I pulled it out, I looked at the back and it had a crack going down the center of the glass with a slight bulge where the battery is. As soon as I got home, I pulled the battery out and saw that the backside was bulging outwards. It bulged so bad that it managed to crack the glass even with one of those gel-like protectors on it . I tossed it aside and put it my spare battery, which should have been good. This is where the interesting stuff starts happening.
Slowly but surely, the lifespan of my battery would get shorter till the point where as soon as I unplugged it, it would die. It got so bad that It would die around 95%. When it would charge, the percentage would vary a lot, making a very interesting graph in the battery app I have. Not only that, but sometimes when I would restart my phone, it would be a completely different percentage than it was before. On top of that, when the phone would die, it would be at a different percentage than when it was still alive. I would have to plug it into a charger in order for it to start up again. If I did not, it would sometimes get into a boot loop where it would say google, turn off, then turn itself back on, rinse and repeat until I held the power button forcing it off.
After I changed the battery, I rooted it and put the Carbon nightly rom on it, but in order to eliminate possible problems, I did do a factory reset to the phone to make sure it was either of those.
Now I did put a "new" battery from ebay in it, but I am still having the same issue. However, the battery I believe was not new because it still had glue on the back of it from a previous nexus. My actual new battery should be here tomorrow I hope.
Could there be a problem with the batteries, or could there be a problem with my logic board? I have tried two different chargers, the LG one provided with the phone, and a rocket fish wall charger, same problem. Attached are two different pictures of the battery graph. The sharp drops are where it dies, and the sawtooth wave is it on charge. (Don't hurt me! I know I'm not supposed to post outside links, but this is absolutely necessary for you wonderful people to help me! Just remove the space in the link and it will work)
http: //i1177.photobucket.com/albums/x345/Foxx1996/Screenshot_2014-05-08-19-50-58_zps1fdf4967.png
http: //i1177.photobucket.com/albums/x345/Foxx1996/Screenshot_2014-04-28-08-34-42_zps7a396d8d.png

Phone Doesn't Recognize Battery(?) Dead.

I have exhausted all of the options I know to do, so I have come to you for other opinions.
My 4 month old Nexus 6P (on Marshmallow) has seemingly died. Yesterday it went from about 50-60% battery life, then the next time I checked it it was off and would not turn back on.
What can it do? On AC Power:
Shows Charging screen (white battery on black)
Will boot as far as 4 Google dots screen, vibrate, then bootloop (usually just goes as far as Google Screen)
Can access & navigate bootloader screen
Can run TWRP (unencrypt drive, and full touch screen capabilities)
TWRP initially says battery 50% then changes to 0% (does the same thing with battery removed)
Immediately turns off when unplugged
Powered from USB port:
red blinking led
Originally I thought it could have been due to being in my pocket during a bit of rain and it happened to get moist. (Moist, as in less water in/on it than my morning shower gets on it.) So I immediately place it in a sealed bag of silica gel for about 15 hours and tested it in the morning with the same results.
Today, having to switched to an old iPhone 5, I grew desperate. I have:
Taken the phone apart (without breaking the rear glass panel - one good thing) and pulled the battery.
Saw no obvious signs of liquid anywhere
Tested battery with multi-meter (reads 4volts)
Unplugged all ribbon cables, cleaned contacts with isopropyl
Cleaned top of mobo, doughter board, any open contacts.
Blow dried all the alcohol/water away
Battery in or out, my results have not changed since yesterday when it all first began. After reading about others with the 6P having mobo and battery issues I believe the rain is simply a red herring. I have ordered a new battery which will be in next week. I have not ruled the motherboard as not the problem yet, but just seems strange to have TWRP work seemingly without issues if that was it. Otherwise I have no options. I bought it at BestBuy, and I am of course rooted, so cannot send it in to Huawei (unless i can re-lock boot loader and hide signs of opening?)
I can not stand this iPhone, any ideas I will gladly attempt. Let me know If I have left out any information.
Thanks guys/gals.
Adam
Edited to make clarifications.
Water Damage(?)
For anyone curious or following, I removed the motherboard and components completely and did see signs of water. There was some corrosion around the front facing cameras and around the CPU (it appears water got in from sim card tray). Soaking the entire board in alcohol did not fix the issue. I have bought a new motherboard which hopefully will do the trick.
I'll update when its all said and done if forum is still open.
Adam

Moisture detected / auto power on override?

So I am at the beach for the week and started getting the moisture detected nag at night. I cant find any way so far to over ride this. Yesterday I was able to charge the phone by plugging the charger in and turning the phone off. I wake up this morning and have gotten the error again. Now I am down to 10% and the phone keeps turning itself back on everytime I turn it off while charging. I have tried leaving it plugged in and plugging it in while off. I have turned dev options on and off along with changing it to MTP mode and using the PC. I have tried a normal charger and a dumb charger.
So someone at LG seems to think they know better than I do. How do I turn this feature off? I know there has got to be a way to make your phone stay off? What if the thing dies now, the hotel catches on fire, and we all burn alive because my phone is dead and cant cant call for help? (actually I dont know that the phone would help to much then kind of like the kids that tried to text 911 during the Va Tech school shooting instead of fighting back or running away) There should be an extremely high liability in not allowing someone to charge their phone.
No I have not taken the phone in the water. Besides it is supposed to be ip68. I was going to try and pick up the buy one get one V30 deal. At this point after the gps fiasco with my old G5 and now this I want no parts of another LG. I dont even want a smart phone but a dumb phone. In fact I want a retarded phone that all you have to do is hit 10 numbers to make a simple phone call.
Kogashuko said:
So I am at the beach for the week and started getting the moisture detected nag at night. I cant find any way so far to over ride this. Yesterday I was able to charge the phone by plugging the charger in and turning the phone off. I wake up this morning and have gotten the error again. Now I am down to 10% and the phone keeps turning itself back on everytime I turn it off while charging. I have tried leaving it plugged in and plugging it in while off. I have turned dev options on and off along with changing it to MTP mode and using the PC. I have tried a normal charger and a dumb charger.
So someone at LG seems to think they know better than I do. How do I turn this feature off? I know there has got to be a way to make your phone stay off? What if the thing dies now, the hotel catches on fire, and we all burn alive because my phone is dead and cant cant call for help? (actually I dont know that the phone would help to much then kind of like the kids that tried to text 911 during the Va Tech school shooting instead of fighting back or running away) There should be an extremely high liability in not allowing someone to charge their phone.
No I have not taken the phone in the water. Besides it is supposed to be ip68. I was going to try and pick up the buy one get one V30 deal. At this point after the gps fiasco with my old G5 and now this I want no parts of another LG. I dont even want a smart phone but a dumb phone. In fact I want a retarded phone that all you have to do is hit 10 numbers to make a simple phone call.
Click to expand...
Click to collapse
Hello , yesterday i had my first "fake positive" moisture detection. In my case i used pendrive made of metal which was cold to touch. When i warmed it to room temperature it worked just fine. Maybe your cable connector is too cold?
adamsek said:
Hello , yesterday i had my first "fake positive" moisture detection. In my case i used pendrive made of metal which was cold to touch. When i warmed it to room temperature it worked just fine. Maybe your cable connector is too cold?
Click to expand...
Click to collapse
Thanks. I have tried multiples. Yes it is probably a little more humid here but it shouldnt be enough to trigger the sensor. Afterall last summer I rolled with the thing in my pocket and was sweating all over it. Also, the night I got it I spent one of the nights in one of the courts in richmond looking for someone at a running pace and in ripstop 50/50 nylon without throwing the error. I am thinking my phone might be not quite right. I wish there was an override.
So I found out what it does when it dies finally. It charges to 5% then cuts back on and dies again. I am all about technology but only when it works.
-update.
Went out to swim and before I left I took the rubber case off and jammed the whole phone into one of the vents on the PTAC and cranked it up to 11. I got back and now at least it is showing it is charging and not cutting back on while doing so. Once I get it to 100% we will repeat the process. It is very moist here but I dont see having everyone with a LG or Samsung phone not being able to use them. Yes I am staying in a resort in a first world country not in a shack in off the coast of Lebanon or something.
Try this. exact same thing happened to me.
My LG G6 all of a sudden stopped charging, it said moisture detected and USB port, charging blocked. And then my phone died. I asked my phone provider what to do, they said to call LG. LG said it's because I haven't updated the phone, but my phone was dead. So if your phone has enough battery power to do an update, do it right away. What I did was took it to the store where I bought my phone, charged it wirelessly enough so I can do an update. And that's it , my phone worked fine after. Hope this works for you
You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message
There appears to be a continuity sensor at the rear of the port. If you look to the left and right of the wafer connector in the back of the jack, you'll see two little contacts. My guess is that these create a circuit when damp or covered with any type of slightly conductive dust to trigger a cutoff on the charge port. I had this issue starting at 2am last night (hadn't been outside since 7pm that evening, phone in pocket) throughout today. I tried just cleaning out the port with a microfiber cloth, that didn't seem to do it. So ultimately I ended up shutting the phone off, getting a cotton swab damp with 90% isopropyl alcohol, swabbing the connector until the entire thing was damp, and blowing it out with air duster. Then I used a flat toothpick to clean off any remaining debris and dust inside the ports. No error since, been about 30 minutes. May not solve for you, but this isn't necessarily just water related, definitely seems to be triggered by dust and debris covering the contacts at the rear of the jack.
Edit at 2230 EST: Going on 6 hours now with no further issues.
nmyron said:
There appears to be a continuity sensor at the rear of the port. If you look to the left and right of the wafer connector in the back of the jack, you'll see two little contacts. My guess is that these create a circuit when damp or covered with any type of slightly conductive dust to trigger a cutoff on the charge port. I had this issue starting at 2am last night (hadn't been outside since 7pm that evening, phone in pocket) throughout today. I tried just cleaning out the port with a microfiber cloth, that didn't seem to do it. So ultimately I ended up shutting the phone off, getting a cotton swab damp with 90% isopropyl alcohol, swabbing the connector until the entire thing was damp, and blowing it out with air duster. Then I used a flat toothpick to clean off any remaining debris and dust inside the ports. No error since, been about 30 minutes. May not solve for you, but this isn't necessarily just water related, definitely seems to be triggered by dust and debris covering the contacts at the rear of the jack.
Edit at 2230 EST: Going on 6 hours now with no further issues.
Click to expand...
Click to collapse
How did you get it inside, I'm thinking I did a poor job cleaning the port but a needle barely fits.
Here's my post:
"The message appeared randomly while charging one night. It was nowhere near water for several months and I work in an office.
What I've tried:
- Drying with a hairdryer (not even a temporary fix)
- Force stopping LG system and LG server processes. I even disabled them with package disabler!
- Disabled the moisture sensor in secret menu. Warning still shows up! Even if I try to turn of the phone and charge it.
- Cleaned the USB C socket with a hairpin and cloth
- Cleaned under running water, swapped with alcohol and dried again (getting desperate)
It does however charge if I plug unplug it in like 5 times. Really annoying!
It does this regardless of charging cable, I tried with 5 cables at home and work.
I read somewhere that the pins were causing a short, but the pins are inside the cable right?
What else can I try?"
povertyd said:
You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message
Click to expand...
Click to collapse
Funny, I just tried this and still get the error. You'd think disabling it would remove the damn notification/it from working....
After all the **** I did, I found my problem and solution.
It was because of my charging cable that had bent pins, yet oddly enough the moisture detected error persisted with other cables.
Thru away that cable, then reset the phone cache and soft reboot (volume down + power)
Hope this helps.
Used trimmed down tooth pick and nail vanish remover - gently cleaned and my wife hair dryer on low ...and Voila" back in business ! Thanks for basic idea !
povertyd said:
You can try this
*#546368#*930# ----> SVC Menu ---> Moisture Detect Setting ---> Disable
Replace 930 with your G6 model number. Mine was 873 and I turned it off. I'll have to test it later to see if I still get the message. Alternatively, what other thing worked for me was switching around the usb type c end that goes in the phone to the smooth side facing up. The connected side always sets off the message
Click to expand...
Click to collapse
This Doesn't work on Sprint/Boost Phones. I have tried all the 'hidden menu' codes I can find but none lead to the SVC menu..
- LG ls-993 ZVF

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