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There has been a lot of discussion about warranty for galaxy s2 for users in USA.
I have found some definite answers. Summary is : none of them will get warranty in usa but needs to be shipped to UK/Europe.
I was planning to buy one handset but holding back due to the lack of warranty.
However if someone has got other info please add it here
1. Handtech : I sent a mail and this is the reply that i got.
If you needed to claim on the warranty for the Galaxy II then it would more than likely have to come back to us I'm afraid as it is only covered by a UK warranty. However, sometimes Samsung in Europe will help but we obviously cannot guarantee this as it would be their decision.
2. Expansys-usa - Talked over the phone -
Told me they will help me ship the phone to UK. But i dont know how fast that is going to be.
Hope this someone here
Pretty much as is and as has been reported .
Two warranty suppliers one the seller and two Samsung .
Samsung have said in the past that they cover warranty within Europe providing user has receipt from authorized seller .
jje
My company buys $10MM a year in Samsung TVs. My global account rep checked with the retail electronics group and said it would be serviced at any Samsung repair center worldwide. I'd take that over a shop clerks statement.
Here's an excerpt from the e-mail I received:
In the event that warranty service is required on your Samsung Mobile product and you are located outside of the country where it was originally purchased, the local Samsung entity in the foriegn countries listed below may be able to provide you with warranty service (labor or parts) during your warranty period.
Any warranty services rendered shall be in a manner consistent with the terms and conditions of the Samsung Mobile Products Limited Warranty. Warranty services performed outside the country of purchase may take longer if parts are needed to repair.
Samsung posted a reply to a consumer and that was the basis of my statement regarding warranty in Europe .
So one part of Samsung differers with another .
Personally if its an international model i would expect warranty to be covered worldwide .
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
JJEgan said:
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
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So true. That's the only real test. Personally, I'd rather not be first.
I was sending tweets to @galaxyssupport and they wouldn't give me the time of day. Referred me to SamsungUK as "its not a US market phone." SamsungUK has yet to repsond to me. That was a few days ago.....
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
jmwein said:
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
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What is the issue you are having? I'm getting ready to pull the trigger on one from Expansys.
Thanks
Not sure if this is helpful, but I bought from Handtec, had to return it for replacement (screen issue diff from ring or yellow). They shipped back using Royal mail, took forever b/c of the Canada post lockout.
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
benivolent said:
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
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How much did it cost and how long to did it take befoe you had a working phone again?
kbiz90 said:
How much did it cost and how long to did it take befoe you had a working phone again?
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Cost me approx 79.10cdn to ship back via Fedex. (Canada Post would have cost me $69 but they were on strike &or locked out).
Sent it back June 16, 2011 and received my phone July 11, 2011. (i had my old phone to use in the meantime)
It was just super annoying to check tracking and seeing that it hadn`t left UK for weeks because of the mail lockout, esp when they could have shipped it fedex. Oh well, at least I have it back now.
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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did the samething.
I cannot believe this phone has not come out here.
Sent from my GT-I9100 using Tapatalk
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
kbiz90 said:
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
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Whoa, lot's of info.
For purchase, I'd go a third route - clove.co.uk. It's $415 GBP ($670 USD) delivered in three days. It'll be fresh UK stock. If it has a defect, you'd be stuck with one-way shipping but someone else had a problem and Clove was good to work with. By purchasing it in the country of intended sale it's covered by the two-year warranty. My company does a lot of business with Samsung and I was told that the phone could be repaired in the U.S. under their Global Warranty program. It's yet to be tested though. If I bought from Amazon it would be through them direct, not an affiliated seller. To your point, if the first phone's defective in any way, they'd be the cheapest and fastest way to get an exchange. Expansys-USA would be second but they'd be more expensive. Both Amazon and Expansys have shipped phones from funky places like Poland and Chile. I got my phone from the UK and it was perfect. I'm guessing with 3MM sold your chances of getting "perfect" would be a lot higher than "crappy" if you went the UK route.
As for SquareTrade they do cover grey market phones. If you can Google a 30% off coupon it's $94 for $600 of coverage for two-years. It's also transferable which makes the phone more valuable on eBay if you ever want to sell it. I'd bet they'd cover the cost of shipping to the UK for warranty repairs also - it's cheaper than them having to eat the phone at the full $600 of coverage. The screen alone is $450 to replace so, to me, the $94 is worth the piece of mind and as a back-up to the Samsung warranty.
Oat23 said:
If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
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You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
One way they will know it does not have a US warranty is if you purchased it from and overseas vendor since Squaretrade requires you send in a copy of the purchase receipt. The other problem is even if you bought it from a US vendor and the phone fails in the first year, Squaretrade will tell you to work with the manufacturer since it is "covered" in the first year warranty period.
I guess another option is if you bought it from a U.S. vendor and you have an Accidental Damage policy you could smash the phone with a sledgehammer, accidentally, and try to submit a claim and pay any deductible. But if that doesn't work, all you have are pieces of the phone left.
BarryH_GEG said:
As for SquareTrade they do cover grey market phones. .
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The only time Squaretrade "may" cover a grey market cell phone is if it was purchased through eBay. Squaretrade has specialized warranties for eBay purchases. Otherwise, Squaretrade will not cover grey market cell phones.
On the cell phone warranty sign up page, in the fine print it states "The SquareTrade cellphone warranty prices listed above are applicable to new Cell Phones (with a full 1 year manufacturer warranty) purchased from authorized outlets."
Then on the grey market FAQ it states "SquareTrade honors every valid claim, and only voids a warranty if the item was never eligible for a Care Plan or in cases of outright fraud."
In the case on of a non-ebay grey market phone, it is never eligible for a Care Plan in the first place.
That is what they told me when I asked a couple of months ago. If you hear differently from Squaretrade I would love to know (and a contract name and email for Squaretrade to set me up).
FishTaco said:
You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
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From their U.S. terms and conditions:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
Here's a link to their full terms and conditions.
http://www.squaretrade.com/merchant/learn/summaryPopup.html
I sent them my UK receipt to have on file so I can go paperless if I need to file a claim. My policy has been updated online to show "receipt received and on file." I checked a lot of different options and their the only ones I could find that would cover a grey market phone.
I toyed with the idea of getting the Squaretrade warranty and accident coverage for my TF and dock, but figured I'd save the money. Yup, $70 after discount code was too much. What could happen?
What a mistake. This week, I was caught in a flash flood during the heavy rains on the East Coast. Transformer and dock (as well as a bunch of other electronics in my car, like my phone) were lost, filled with water and dirt. (The only thing I could salvage was the 32G flash card.) I can't replace it because I also lost an expensive, 10-month-old car, and need to cover the shortfall from the insurance.
I sure am glad, though, that I saved that $70.
It should be covered by your flood insurance...if you have it
Sent from my Transformer TF101 using Tapatalk
well you could also have spent the 70 dolla then they come back with we dont cover water damage like they like to do in the uk.
sounds like a crazy week
finalhit said:
It should be covered by your flood insurance...if you have it
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No, no flood insurance on my home. Not in a flood zone. (Ironically, ordinary homeowner's coverage would have applied if it was damaged by, say, a leaky pipe. But not for flooding.)
I would ask your car insurance to cover it. I believe if you are in an accident they cover stuff in the car. i actually surprised they covered the car for a flood at all. No guarantees, but worth asking.
gottahavit said:
I would ask your car insurance to cover it. I believe if you are in an accident they cover stuff in the car. i actually surprised they covered the car for a flood at all. No guarantees, but worth asking.
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Believe me, I checked. No coverage of personal articles in the vehicle. The car itself is covered under comprehensive.
gottahavit said:
I would ask your car insurance to cover it. I believe if you are in an accident they cover stuff in the car. i actually surprised they covered the car for a flood at all. No guarantees, but worth asking.
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They only cover items that become part of the car (i.e. mounts, car seats, etc) items that are not fixed in the car are not covered. This is what my insurance says.
Sent from my MB612 using xda premium
MedicStuder said:
They only cover items that become part of the car (i.e. mounts, car seats, etc) items that are not fixed in the car are not covered. This is what my insurance says.
Sent from my MB612 using xda premium
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Yeppers My daughter had a bunch of stuff stolden out of her car and the claim had to be filed on homeowners ......bummer to OP
Could you please tell us how you got the coupon code?
Buy the insurance now, claim next week
roflcopterofl said:
Could you please tell us how you got the coupon code?
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I just googled "Squaretrade coupon code" and shazam.
magicdave26 said:
Buy the insurance now, claim next week
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Even if I was predisposed to do that, I bought the tab in early JUN. You have to buy the warranty quicker than right now.
No offense, but your story + username + avatar made me lose it.
I think you're looking at it the wrong way, sure your TF got wrecked but you still made the right decision by not purchasing the warranty. If there's a 10-15% chance of it getting lost/stolen, $500 TF * 0.15 is $75 of value, but then you need to consider that they probably have a deductible which is probably going to add another $100 minimum on top of it.
Insurance is almost always a scam.
Gary13579 said:
No offense, but your story + username + avatar made me lose it.
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I know -- the story is dripping (!) with irony. But, with the exception of phones, there is no deductible on accident coverage. That's why it's such a good deal.
I think I'm the only one here that's ever bought SquareTrade warranties so let me clear up some mistakes some people have said.
1. You have to buy your warranty within 90 days of purchase date (they do require receipt for proof of purchase you email/fax them your receipt). eBay items you have 30 days.
2. You can buy warranty with ADH (Accidental Damage from Handling). This gives you protection against ANY DAMAGE, water, physical, whatever. You break it accidentally, they send you a new replacement device. ADH can only be purchased on items within 30 days of purchase date. There is a deductible, but it's only $50 and only on Cell Phones.
3. You can get a REFUND ANY TIME for your warranty! Any unused months of coverage, you get refund back to your credit card. You can get a FULL refund within 60 days of buying the warranty.
4. If the item is broken and they don't make the device anymore, or they can't fix it, etc.. you get a check for your FULL RETAIL PRICE you paid for the device.
Back in December 2010, I bought the Nexus S, I also bought SquareTrade warranty with ADH coverage for $99.00.
In July I sold my Nexus S and got a refund of $72.15 from SquareTrade. It cost me $26.85 to warranty my Nexus S for 7 months. That's pretty damn cheap and great peace of mind. Compare this with insurance through the cell carriers.
So, Personally I have SquareTrade warranty for my Transformer... guess how much it cost me?
$56.24 for 2 years with ADH. (I had great coupon codes).
So $399+$56.24, If my Transformer gets flooded, I get a brand new $399 Transformer, I save about $342. How is that a bad deal?
http://www.washingtonpost.com/wp-dyn/content/article/2006/09/30/AR2006093000148.html
Sent from my Transformer TF101 using Tapatalk
finalhit said:
http://www.washingtonpost.com/wp-dyn/content/article/2006/09/30/AR2006093000148.html
Sent from my Transformer TF101 using Tapatalk
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Yes yes, I usually agree with extended warranties being a rip off, but those are mostly for old school methods of selling them at big box stores for freaking coffee makers, projection tvs, toasters, stupid **** like that.
SquareTrade really is a different type of warranty company. Do a Google search on SquareTrade and you'll see a ton of good things about it.
As a purely "warranty" company...I'm sure squaretrade has a better business model than most...but nevertheless...they are not an exception.
nxt said:
So $399+$56.24, If my Transformer gets flooded, I get a brand new $399 Transformer, I save about $342. How is that a bad deal?
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Realize until that provervial flood actually happens...you're actually taking a loss of $56.24...and it will likely stay that way. Thats how squaretade maintains a net positive income and that's how it's a bad deal.
Comparing a person who buys squaretrade warranty for every highend purchases they make...vs one who take the same amount of money and deposits it into a "oh s#it" bank account...they later would come out on top...and would most likely be in a net positive
Sent from my Transformer TF101 using Tapatalk
finalhit said:
Realize until that provervial flood actually happens...you're actually taking a loss of $56.24...and it will likely stay that way. Thats how squaretade maintains a net positive income and that's how it's a bad deal.
Comparing a person who buys squaretrade warranty for every highend purchases they make...vs one who take the same amount of money and deposits it into a "oh s#it" bank account...they later would come out on top...and would most likely be in a net positive
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For the 3 devices I've bought a SquareTrade warranty (and a couple I've bought and refunded after I sold the devices), doing a quick calculation in my head, no, it wouldn't have saved me money if I sat on the money.
I buy all my devices and phones full price $400-$550 with tax, so spending $50-$99 up front for the piece of mind for 7-10 months, then getting most of it back after I sell the device is well worth it.
Again, only talking about SquareTrade. Screw Best Buy's Geek Squad Protection and all that.
nxt said:
I think I'm the only one here that's ever bought SquareTrade warranties so let me clear up some mistakes some people have said.
1. You have to buy your warranty within 90 days of purchase date (they do require receipt for proof of purchase you email/fax them your receipt). eBay items you have 30 days.
2. You can buy warranty with ADH (Accidental Damage from Handling). This gives you protection against ANY DAMAGE, water, physical, whatever. You break it accidentally, they send you a new replacement device. ADH can only be purchased on items within 30 days of purchase date. There is a deductible, but it's only $50 and only on Cell Phones.
3. You can get a REFUND ANY TIME for your warranty! Any unused months of coverage, you get refund back to your credit card. You can get a FULL refund within 60 days of buying the warranty.
4. If the item is broken and they don't make the device anymore, or they can't fix it, etc.. you get a check for your FULL RETAIL PRICE you paid for the device.
Back in December 2010, I bought the Nexus S, I also bought SquareTrade warranty with ADH coverage for $99.00.
In July I sold my Nexus S and got a refund of $72.15 from SquareTrade. It cost me $26.85 to warranty my Nexus S for 7 months. That's pretty damn cheap and great peace of mind. Compare this with insurance through the cell carriers.
So, Personally I have SquareTrade warranty for my Transformer... guess how much it cost me?
$56.24 for 2 years with ADH. (I had great coupon codes).
So $399+$56.24, If my Transformer gets flooded, I get a brand new $399 Transformer, I save about $342. How is that a bad deal?
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+1
I buy squaretrade for all my electronics. When I was sporting an Ipad 2 before I saw the green android light I bought the squaretrade warranty because the Best Buy black tie warranty was rediculous expensive. I only had the warranty a week and I dropped my ipad and cracked the screen. Squaretrade send me a box I shipped it the they said they could not fix it and 2 days later they PayPal me the full replacement cost of my ipad.
Keyboard Dock Coverage
Is it possible to cover the keyboard dock and tablet itself in the same coverage and if so how?
Hey peeps! I'm getting a nexus 7 and I'm wondering of anyone is getting insurance on their device. I know it has the manufactures warranty but it doesn't cover things an insurance policy would. I'm thinking to get it insured.... .
Sent from my GT-I9100 using xda premium
androidkid311 said:
Hey peeps! I'm getting a nexus 7 and I'm wondering of anyone is getting insurance on their device. I know it has the manufactures warranty but it doesn't cover things an insurance policy would. I'm thinking to get it insured.... .
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I don't even know if you can just for something that costs $199. If you could, I don't think it'd be worth it. In my case, it would fall under my renter's insurance--although IIRC my deductible is around $200.
It's £60 here for an extended 2 year warranty including damage, not worth it for a £190 tablet.
jabsys said:
It's £60 here for an extended 2 year warranty including damage, not worth it for a £190 tablet.
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Yeah I've seen it for £40 for 2 years.. just as its budget not sure how long it would last lol.
Sent from my GT-I9100 using xda premium
i'll be registering it with my bank for insurance....£5 per month covers phone, tablet, keys, wallet, IDs and car breakdown so I'm doing it regardless of the price of the nexus 7
I wonder if it would be covered through Homeowners insurance.
You can take it to best buy and buy a protection warranty. Only thing is, for a tablet like this it costs 199.99. WTF! I'm not paying another 200 on top of the 250 I just paid. That's like paying for a $450 iP*d (had to censor or I would get killed ;p )
"extra" insurance is always a scam. (i'm talking for Europe). First you pay about 25%+ insurance fees and in case something happens you will pay "own risk/excess" and documentation costs. In many cases you'll pay within a year the full amount you need for replacing when something happens.
Never get extra insurance for something you can afford to buy a new one. Much cheaper in the long run!
What about a place like SquareTrade? They seem to offer good warranty for decent pricing
I just got a quote for a $279 tablet for $27 two year warranty.....
dbett4 said:
What about a place like SquareTrade? They seem to offer good warranty for decent pricing
I just got a quote for a $279 tablet for $27 two year warranty.....
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So a 2 year warranty costs $27? I wonder how many arms & legs the deductible costs.
Slap-Yourself :) said:
So a 2 year warranty costs $27? I wonder how many arms & legs the deductible costs.
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If it's one of their common covered issues there is no deductible.
Slap-Yourself :) said:
I wonder if it would be covered through Homeowners insurance.
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It should be. Check with your agent to be sure. Also check what your deductible is.
At least with my insurance, if I'd drop it and the screen would break, it would be covered. Some extended warranties will not cover, um, "user error" like that. In general extended warranties are a scam and a MASSIVE money maker for places like Best Buy.
Slap-Yourself :) said:
So a 2 year warranty costs $27? I wonder how many arms & legs the deductible costs.
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Square Trade's warranty's are awesome. My wife dropped her iPad 2 on a tile floor and shattered the screen. Square trade sent a padded box by next day air and paid for next day air shipping both ways. We got the box, they got it next day, it was repaired and returned on the same day the got it. We received a repaired iPad 2 in 3 days and it didn't cost us a dime extra.
btmec said:
Square Trade's warranty's are awesome. My wife dropped her iPad 2 on a tile floor and shattered the screen. Square trade sent a padded box by next day air and paid for next day air shipping both ways. We got the box, they got it next day, it was repaired and returned on the same day the got it. We received a repaired iPad 2 in 3 days and it didn't cost us a dime extra.
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so you're saying there is not deductible? and just pay roughly 25 bucks for 2 years of warranty?
I dropped my Transformer and cracked the screen about 2 weeks after I bought it. SquareTrade couldn't replace the glass within 7 days (this was when the Transformer first came out) so they sent me a check for $450 for replacement. I did have the accident insurance on it, and they were really great to work with. - sheureka
dbett4 said:
so you're saying there is not deductible? and just pay roughly 25 bucks for 2 years of warranty?
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Went to the square trade website and it's actually $60 for 2 years if you want coverage for drops, spills and other accidental damage. Still not bad of a deal.
No that's not bad at all. Idk of other places to get a warranty or else I would compare
Sent from my SCH-I535 using xda app-developers app
Hi, I pre ordered a note 3 from america via ebay but I changed my mind a few hours after I paid. I asked the seller for a refund and he said that there is a restocking fee of 20% so he'll only refund me $600 of $750. I found this appalling because the item has NOT been dispatched and it is a pre-order therefore it is impossible for him to charge $150 restocking fee!!!! I chatted to an ebay live agent and they agreed with me. I opened a dispute via paypal but it is saying I need to wait until 29th September to escalate to a claim. Also, it is my birthday tommorow so this has made me a bit sad
Should I just call paypal on monday and ask them to escalate it to a claim? Also, do you think I will get my money back?
Thank You.
anyone?????
A few hours ago you were looking at buying one from clove, now it seems you'd already ordered one from eBay. Stop wasting our time with your BS.
Sent from my Nexus 4 using Tapatalk 2
pnnorth said:
A few hours ago you were looking at buying one from clove, now it seems you'd already ordered one from eBay. Stop wasting our time with your BS.
Sent from my Nexus 4 using Tapatalk 2
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One was for me and one is for my mum.
Even if you get the phone from eBay it may be a knockoff - highly probable. Fight to get all your money back and go through official channels to get the real deal dude
- R. Kruse Ludington
Current owner of: Verizon 32GB Samsung Galaxy S III (SCH-1535). Previous owner/hacker of: O2 XDA, O2 XDA II, Cingular HTC 8525, AT&T HTC Tilt, T-Mobile HTC Touch Pro 2, T-Mobile HTC HD2, Verizon Motorola Droid X, Verizon Samsung Galaxy Nexus
U want buyers remorse pity? U know what u were getting into when u buy on ebay.
Sent from my Motorola Photon 4G using Tapatalk 2
Never buy things like high end electronics on Ebay. Just things like cutting boards, etc.
- R. Kruse Ludington
Current owner of: Verizon 32GB Samsung Galaxy S III (SCH-1535). Previous owner/hacker of: O2 XDA, O2 XDA II, Cingular HTC 8525, AT&T HTC Tilt, T-Mobile HTC Touch Pro 2, T-Mobile HTC HD2, Verizon Motorola Droid X, Verizon Samsung Galaxy Nexus
I have purchased a few PDAs (years ago) & smartphones off of eBay, try not unless it's a good deal. Whenever buying expensive toys ANYWHERE, common sense and asking questions is a must. Do ask about refunds, shipping, condition of item, refurbished or new, warranty if any, seller's reputation...then rely on common sense...if something is real cheap-dirt cheap- shipped from another country... I have only got burned once from ebay from buying over 198 items to date...then again PayPal reimbursed my loss...every penny.
Good luck.
Sent from my SPH-D710 using Tapatalk 2
hayat55 said:
Hi, I pre ordered a note 3 from america via ebay but I changed my mind a few hours after I paid. I asked the seller for a refund and he said that there is a restocking fee of 20% so he'll only refund me $600 of $750. I found this appalling because the item has NOT been dispatched and it is a pre-order therefore it is impossible for him to charge $150 restocking fee!!!! I chatted to an ebay live agent and they agreed with me. I opened a dispute via paypal but it is saying I need to wait until 29th September to escalate to a claim. Also, it is my birthday tommorow so this has made me a bit sad
Should I just call paypal on monday and ask them to escalate it to a claim? Also, do you think I will get my money back?
Thank You.
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Just contact PayPal and contact your bank and stop all charges. Cancel your debit card and order a new one. Its really that simple, don't get played.
Sent from my SPH-L710 using xda premium
Well, first of all, for it to be a "re-stocking fee" there has to be an actual item to RE-STOCK! Second, ebay sellers are not allowed to charge you a restocking fee, some do it, but it easy to get it back, just threaten him with a claim. A true restocking fee is, as an example, when you bring back an item bought from, lets say, best buy. You opened the box, bestbuy cannot sell the item full price and you got your money back - restocking fee to compensate for their lost money. Third, just open a paypal claim and you'll get your money back
Thanks to everyone for the help ive opened a paypal dispute but need to wait 7 days to open claim. I will call paypal tomorrow.
hayat55 said:
Thanks to everyone for the help ive opened a paypal dispute but need to wait 7 days to open claim. I will call paypal tomorrow.
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you dont have to wait, just go in dispute details and hit "escalate to claim"
Nothing I hate worse then people buying on eBay and then don't want it.
Don't bid or buy it if you don't want it.
The seller then has to repost it and fight off the charges for everything. It's a huge pain.
did you use your credit card to pay via paypal? or debit/bank account? - if cc was used, just dispute it with credit card company, simple and effective.
you went about this all wrong.. Now you have to go through this whole process. For future reference, your order of action should have been:
1) Apologize profusely for screwing up the seller's day.
2) Ask very nicely for a refund
3) if he gives you some bull**** line like restocking fees on an item that he couldn't have possibly shipped or isn't even in his possession yet, then you should politely tell him why you shouldn't be charged. Mention that there is no restocking fee on ebay and the above stuff about how restocking fees work.
4) wait at least 24-48 hours for a response
5) 95% of the time they will then issue a complete refund. For the other 5% of the time, it is now time to escalate with paypal and ebay and call your bank and etc.
If you follow these steps you will get your money back MUCH faster. If you just go effing rambo on claims you'll be locked into dispute for a drawn out period of time and neither party is really happy in the end. Kinda a lose-lose scenario whereas by doing the above in the correct order will most of the time end up in win win situation.
If he refunds give him a stale review mentioning his shoddy business practice of charging restocking fees on prerelease goods. (reviews are everything on ebay)
HAPPY BIRTHDAY!! You grow some, you learn some. CHEERS!
Refund your money through paypal.
I have a question for those that have returned their OP 5. Was there any fee or shipping associated with returning or did you get 100% back what you spent? I bought my OP 5 on launch day and all the accessories were out of stock. Now they are back in stock but they want to charge like $24 shipping and I cannot use my $20 vouchers since I'm not buying them with the phone. I was considering returning the one I just got and ordering a new one with accessories included. Any downside to doing this?
I've just started the process in the US. I'm paying for shipping to their processing center. Accessories can only be returned if unopened.
Sent from my HTC U11 using Tapatalk
Shipping back to them should only cost $6 or so usps priority plus insurance.
What is the address of their processing center?
I was in same situation and returned phone I bought on early drop....I had to pay $9 as shipping fee to Temple, TX and should get 100% return. They said they accept only FedEx though...not sure if that is entirely correct...but I heard if you claim in PayPal, you will get the refund for return shipping also...
ram4ufriends said:
I was in same situation and returned phone I bought on early drop....I had to pay $9 as shipping fee to Temple, TX and should get 100% return. They said they accept only FedEx though...not sure if that is entirely correct...but I heard if you claim in PayPal, you will get the refund for return shipping also...
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Thanks. What would you claim on paypal? Defective?
pharpe said:
Thanks. What would you claim on paypal? Defective?
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Not sure, heard somewhere in forums..I personally sent through OnePlus RMA
Do I get a full refund if I return my device?
Themis_Anomys said:
Do I get a full refund if I return my device?
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You get a full refund if you return the phone within 15 days after receiving it. At least that's what it shows on their website. I had to pay for return shipping and hopefully i get a refund for that. I sent mine back as soon it arrived. I didn't even open the box. It took two days to arrive at Oneplus location in Texas. I got an email saying they received my phone and wait for 2 days to inspect and get processed. Good luck!