Database Users

Did I receive an "open box" N7100....?

I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!

That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium

Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app

What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
Click to expand...
Click to collapse
Sent from my GT-N7100 using Tapatalk 2

Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
Click to expand...
Click to collapse
prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!

shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
Click to expand...
Click to collapse
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2

prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!

I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2

3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.

Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:

shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
Click to expand...
Click to collapse
Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2

i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs

daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
Click to expand...
Click to collapse
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg

if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.

daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Click to collapse
Damn dude, chill out. You got your money back. Move on.

shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
Click to expand...
Click to collapse
new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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Click to collapse
i'm chill. just responding to what others post. you chill.

This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.

ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Click to expand...
Click to collapse
? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:

Broken Seal?

Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.

nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath
You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.

My seals were broken too..

Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7
sent from s3 running Viking way

Mine came with 61% charged battery and my seals were in tact.

My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.
Sent from my Nexus 10 using Tapatalk HD

Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.

Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.
Click to expand...
Click to collapse
65 but sealed for me
Sent from my Nexus 10 using xda app-developers app

Mine was intact!

My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%

mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
Click to expand...
Click to collapse
I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.

I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.
There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.

I had 2 seals
One broken, other one not
Battery was also discharge around 65%
No issue until now
PS: purchase 2 weeks ago in france

Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.

risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
Click to expand...
Click to collapse
I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.

Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.

Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
Click to expand...
Click to collapse
I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.

Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
Click to expand...
Click to collapse
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.

EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
Click to expand...
Click to collapse
Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.
This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.
Utterly shameful IMO.

I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.
Sent from my Nexus 10 using xda app-developers app

My Story & First Impressions

Hi there,
Probably hundreds of other threads similar to this one, however I would like to share my experience with the HTC One and also how I actually got my hands on one today!!! (Sunday 24th March)
Let's start with how I actually got my phone, which is the advice I'd like to give. Me and my mother decided to take a trip to Manchester as I hadn't bought her a mothers day present. We got to Manchester, and started having a look about when I found myself in the Phones4U shop in the Arndale Centre. (ground floor as there are multiple stores, near the Apple & Vodafone Store) I just happened to see the One, and I picked it up and immediately fell in love with it! I asked the sales guy if they had any in and he just replied 'Yes'. After speaking to his manager he said I could buy it Pay as You Go for £489! I was shocked as it is £529 from ALL retailers online and also, it isn't even shipping yet! Anyway, I ended up buying the phone and my Mum paid for her own present don't worry, I'll pay her when I trade my iPhone 5 in! :laugh: SEE THE ATTACHMENT
Anyway, as far as first impressions go, my iPhone 5 now feels FAT after using the HTC One. The only issue that I have had with it, is mine is getting incredibly warm. However right now it's on charge, and now is the only time I have noticed the heat so I'm putting it down to the first charge. It's been a while since I was on Android, so I'm glad to be back in the game.
Any advice on screen protects would be greatly appreciated, heard the actual HTC ones are a little expensive for what they are, anyway thanks!
Mike

jaaystott said:
Hi there,
Probably hundreds of other threads similar to this one, however I would like to share my experience with the HTC One and also how I actually got my hands on one today!!! (Sunday 24th March)
Let's start with how I actually got my phone, which is the advice I'd like to give. Me and my mother decided to take a trip to Manchester as I hadn't bought her a mothers day present. We got to Manchester, and started having a look about when I found myself in the Phones4U shop in the Arndale Centre. (ground floor as there are multiple stores, near the Apple & Vodafone Store) I just happened to see the One, and I picked it up and immediately fell in love with it! I asked the sales guy if they had any in and he just replied 'Yes'. After speaking to his manager he said I could buy it Pay as You Go for £489! I was shocked as it is £529 from ALL retailers online and also, it isn't even shipping yet! Anyway, I ended up buying the phone and my Mum paid for her own present don't worry, I'll pay her when I trade my iPhone 5 in! :laugh: SEE THE ATTACHMENT
Anyway, as far as first impressions go, my iPhone 5 now feels FAT after using the HTC One. The only issue that I have had with it, is mine is getting incredibly warm. However right now it's on charge, and now is the only time I have noticed the heat so I'm putting it down to the first charge. It's been a while since I was on Android, so I'm glad to be back in the game.
Any advice on screen protects would be greatly appreciated, heard the actual HTC ones are a little expensive for what they are, anyway thanks!
Mike
Click to expand...
Click to collapse
Nice! Good to hear that they aren't as hard to come by as one would think. Maybe it bodes well for online outlets and may in fact have them in stock and were told to hold them for release until 25. At least I am hoping.
For screen protector. I took a plunge and backed these guys on kickstarter.
http://www.kickstarter.com/projects...he-impact-resistant-screen-protector?ref=live

Thinks its best to hide the imei bit on ur receipt
Sent from my HTC One using xda premium

XL2001 said:
Nice! Good to hear that they aren't as hard to come by as one would think. Maybe it bodes well for online outlets and may in fact have them in stock and were told to hold them for release until 25. At least I am hoping.
For screen protector. I took a plunge and backed these guys on kickstarter.
http://www.kickstarter.com/projects...he-impact-resistant-screen-protector?ref=live
Click to expand...
Click to collapse
Do they even do these for the HTC One? It's not listed.
Also, how can they do a front and back for iPhone? The back of iPhone 5 is textured so not sure how they will stick!

wizzywig27 said:
Do they even do these for the HTC One? It's not listed.
Also, how can they do a front and back for iPhone? The back of iPhone 5 is textured so not sure how they will stick!
Click to expand...
Click to collapse
Yes look on the right side they have all the devices listed.
Pledge £12 or more
You selected
12 backers
Rhino Shied for HTC new "ONE", Kickstarter exclusive. You will get a piece of Rhino Shied and become co-funding customer.
Estimated delivery: Mar 2013

Thanks for the replies. In regards to the Rhino Shield on the iPhone that someone mentioned, it would indeed stick to the back. The only thing that put me off buying my HTC One was the fact that I'd spent £25 at Carphone Warehouse UK getting a Zagg Screen Protector and having it fitted on both sides.
Sent from my HTC One using xda app-developers app

jaaystott said:
Thanks for the replies. In regards to the Rhino Shield on the iPhone that someone mentioned, it would indeed stick to the back. The only thing that put me off buying my HTC One was the fact that I'd spent £25 at Carphone Warehouse UK getting a Zagg Screen Protector and having it fitted on both sides.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You really should remove that pic with your receipt in it. You need to be careful with what info you put on the internet.

-]Megacharge[- said:
You really should remove that pic with your receipt in it. You need to be careful with what info you put on the internet.
Click to expand...
Click to collapse
Agreed, picture has been removed and will edit and include a version that doesn't display details.
jodiety11 said:
Really? I have not encountered such a good thing. I just get a cool stylish iphone case.
Click to expand...
Click to collapse
Please don't spam.

I've ordered 2 sets of protectors from the link in THIS thread, £2.38 free postage.

Are they selling the One sim-free?
I will perhaps travel to London in a month so if the One is still not out here or too expensive I will buy it from UK,I can get -20% tax as I live outside Europe

vegetaleb said:
Are they selling the One sim-free?
I will perhaps travel to London in a month so if the One is still not out here or too expensive I will buy it from UK,I can get -20% tax as I live outside Europe
Click to expand...
Click to collapse
My One is Sim-Free and 4G Ready in the UK. I was shocked because it's £529 online everywhere.

Ordered from tropical_mobile on eBay? Here's what you can expect inside

I placed a pre-order from tropical_mobile on eBay since I decided the H815 model was the best choice overall, for me. They offered two day shipping as well, so it was sort of a no brainer at that point. I paid a few pennies shy of $700, but they have since significantly dropped the price down to $630, so your patience will be rewarded if you decided to wait! As their listing states, it comes with some goodies, and I thought I may as well post a few pics of said goodies in case anyone was wondering.
There is no extra back piece included. Just thought I'd get that out of the way in case anyone was wondering. It only comes with the back that you ordered. In my case, that's the black leather - and I love it!
I'm a bit peeved that I could've saved $70 by waiting a few days, but I'm one impatient as hell sonofabitch, so I'll just deal with it haha.
Enjoy!
http://i.imgur.com/aEuQENJ.jpg
The clear case is a bit.. meh. Feels great, but not liking the design at all.
http://i.imgur.com/s3GsBCv.jpg
Generic car charger.
http://i.imgur.com/bTfoOco.jpg
http://i.imgur.com/SP2qgWS.jpg
And in the actual box. Comes with a pair of Quadbeat 3, given how much of an audiophile I am, I am likely to hate them. The fact that they're a gaudy red doesn't help much at all haha
http://i.imgur.com/H81vyDb.jpg
Pictures were taken with a Huawei Ascend Mate 7 running CM11.

I ordered from the same place, mine is sitting in Memphis going to be here tomorrow. We shall see what I get.

Ordered mine sunday, received it this afternoon. What an awesome service. Red leather and it looks STUNNING in person. Im super happy. That seller is great.
I paid $646 for mine and very next day it was dropped to $629. No biggie at all cause a si said, the phone came faster than expected
Sent from my LG-H815 using Tapatalk

Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?

lethalboy said:
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
Click to expand...
Click to collapse
I ordered from them as well. Mine had a tracking number issued but sat for 3 days saying label created. After emailing them it magically moved (could be coincidence) and is now on plane for delivery tomorrow. Ordered at $646 for non leather back and saw it dropped: no biggie as I signed for PayPal credit to finance over 6 months. If I don't like it, Swappa here it comes!
Sent from my SD4930UR using XDA Free mobile app

Did it include a north american adapter?

I got the red leather version from them it got here yesterday. did an unboxing vid wish should be up soon

HideYoKids said:
Did it include a north american adapter?
Click to expand...
Click to collapse
i did get a pretty generic gray adapter from them. Seems its the same most ebay phone sellers supply.

Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.

gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
Strange.. ordered on monday morning and havent receive a tracking number from ebay... will create a account on fedex to see what happens.

Mine just showed up at home and I ordered it last Wednesday. I can not wait for work to be over.

gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.

HideYoKids said:
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
Click to expand...
Click to collapse
You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.

Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)

Rapazzo said:
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
Click to expand...
Click to collapse
Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.

I picked up one from them as well, red leather.
I paid $674 on Saturday, they sent me a tracking number on Monday, and the phone arrived this morning in good working order.
So far, I think this is an awesome phone, and although I could have saved a few bucks by not being impatient, it was worth the 674 to me at the time, so it's hard to say I got hosed.
Either way, great seller, hopefully I won't be using them for a long time!

gtg465x said:
Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
Click to expand...
Click to collapse
true true. however I have always had issues with my screens getting scratched, it drives me nuts!

gtg465x said:
You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
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Is that a particular FedEx feature? I just created an account but dont see that option/setting anywhere

FedEx delivery manager or something

Those of you who already received the order from this seller, can you post the full model number? I'd like to know the bands that it supports. I want to use it with Bell in Canada but also in south america (Chile)
Thanks
Sent from my SGH-I337M using Tapatalk

Sad day, shattered screen. Anyone replaced one yet?

Today was a sad day for me. I was working with cables under my desk and my phone was next to me. An object fell off the desk and its corner landed right on my screen. The picture says it all.
Has anyone had to get their screen replaced? Did you go through LeEco support? I'm curious what it is going to cost and what the turn-around looks like. I've contacted support and I'm waiting to hear back.
Thanks!

I contacted support to see if there is a way to buy official screen replacements. They offered me a repair service, I had to pay for the shipping (both ways), but they couldnt gave me a price for the repair, they had to see fthe damage first. Finally I bought a screen replacement from aliexpress, 89 dlls with "fast" shipping. It should be delivered next monday.

TheDethEgineer said:
I contacted support to see if there is a way to buy official screen replacements. They offered me a repair service, I had to pay for the shipping (both ways), but they couldnt gave me a price for the repair, they had to see fthe damage first. Finally I bought a screen replacement from aliexpress, 89 dlls with "fast" shipping. It should be delivered next monday.
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This is unbelievable. They are replacing it at no cost to me as a one time favor. I just have to pay shipping.
Best customer service ever.

slgooding said:
This is unbelievable. They are replacing it at no cost to me as a one time favor. I just have to pay shipping.
Best customer service ever.
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Great for you. I told them I dropped the phone maybe thats why they have to charge me. Look at their answer:
"Regarding to your concern about the your cracked screen, as you mentioned earlier that you dropped your phone accidentally, we are sorry to say that we cater only for those issue with manufacturer defects. Since you dropped your it is automatically void it warranty. Please mind that you will charge on the repair service that we provided. "
For me the shipping was about 50 dlls, plus the repair fee, wich they did not how much it could be, I calculated around 120 dlls total. Thats why I bought a replacement from China.

TheDethEgineer said:
Great for you. I told them I dropped the phone maybe thats why they have to charge me. Look at their answer:
"Regarding to your concern about the your cracked screen, as you mentioned earlier that you dropped your phone accidentally, we are sorry to say that we cater only for those issue with manufacturer defects. Since you dropped your it is automatically void it warranty. Please mind that you will charge on the repair service that we provided. "
For me the shipping was about 50 dlls, plus the repair fee, wich they did not how much it could be, I calculated around 120 dlls total. Thats why I bought a replacement from China.
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I guess I lucked out then! Got someone on a good day I suppose.

What you wrote and what you have recived?

hi, normally it cost 100-120 dollrs to replace a screen, recently I replace my LG G4 for about $100.
For LePro3 it's still perfect, just need to be extra careful with phone I think, good luck.

entchen66 said:
What you wrote and what you have recived?
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I'm going to be sending it in tomorrow. I received a phone call from LeEco yesterday verifying my contact info and address. I'll post back more details once the device is repaired.

Update: LeEco had me send the device to Irving, TX for repair. It arrived at their service center yesterday, was repaired and shipped back out all in the same day. Expecting it Monday!

slgooding said:
Update: LeEco had me send the device to Irving, TX for repair. It arrived at their service center yesterday, was repaired and shipped back out all in the same day. Expecting it Monday!
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how much did you paid for shipping?

TheDethEgineer said:
how much did you paid for shipping?
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They wanted me to ship with FedEx. The cost was about $14 for 2 day business, which included insurance for $400. The package weighed 1.5lbs.
Originally they had asked for me to print a return label, however that isn't possible with FedEx (afaik) because you have to specify a shipping date. I was expecting an email from them, but it looks like they ended up covering the return shipping cost.
I do have to say that the communication is a little lacking from LeEco. The only reason I know it was sent yesterday is because of how I have my FedEx account setup. It notifies me when packages are sent to my address. I never received any confirmation that it was received, had been processed, or that it was even shipped back. Not a huge deal since the turn was ridiculously quick.

slgooding said:
They wanted me to ship with FedEx. The cost was about $14 for 2 day business, which included insurance for $400. The package weighed 1.5lbs.
Originally they had asked for me to print a return label, however that isn't possible with FedEx (afaik) because you have to specify a shipping date. I was expecting an email from them, but it looks like they ended up covering the return shipping cost.
I do have to say that the communication is a little lacking from LeEco. The only reason I know it was sent yesterday is because of how I have my FedEx account setup. It notifies me when packages are sent to my address. I never received any confirmation that it was received, had been processed, or that it was even shipped back. Not a huge deal since the turn was ridiculously quick.
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wow that is a great price!
I remember checking some prices to ship from El Paso, Texas to I believe it was Irving, Texas, it was around 60 dlls including a return label. Let me know when you recieve your phone to see the how they did it! I´ll will be replaceing myseñf the screen this weekend

I got the phone back today. It is as good as new. It is as if I never shattered the screen! LeEco FTW .

Mine broke too. Kind of random because it broke right down the center without warning. I shipped it to Irving via USPS with Insurance. Shipped it flat rate in a padded mailer with the phone inside a prepaid USPS flat rate box inside. $6.80 each way to ship out and back.
I think they default to saying use UPS and FedEx because that have those mailers in house and also because they are well known in the business world. Figured if I shipped them a box inside a box for USPS they'd ship it back. Will let you all know how it turns out.
Sent from my ASUS_Z00A using XDA-Developers Legacy app

I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs

TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs
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Can you give me a link for the lcd replacement?
Edit.
Sry I forget we've sopken earlier in PM. Never mind.

ekkilm said:
Can you give me a link for the lcd replacement?
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There you go
https://m.aliexpress.com/item/32762437006.html#autostay
Edit: No problem jeje
Sent from my LeEco Le Pro3 using XDA Labs

TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
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Click to collapse
No it is not tempered glass. That is a rumor spawned by ignorance.

How easy was it to replace? Did you have to use a heat gun to remove it from the device?
TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs
Click to expand...
Click to collapse

slgooding said:
How easy was it to replace? Did you have to use a heat gun to remove it from the device?
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Yes I needed a heat gun, I used a regular hair heat gun. It was hard because of the shattered parts of the screen had to be removed carefully and piece by piece, the rest of the screen came out easy.