Stock brick? - Nexus 6P Q&A, Help & Troubleshooting

Hi there!
Not sure if anybody has had this issue, or if this is new (hopefully not, and hopefully there is a known fix).
Everything is stock, no root. Device was around 90% charge and powered off completely. Tried to turn it on, nothing. Plugged into charger - nothing. Tried to access bootloader (power + down volume) - nothing!
Any idea if there is a way to recover at this point? Google is already overnighting a replacement device, but I'd like to retrieve some data.
Thanks!

kjinxx2 said:
Hi there!
Not sure if anybody has had this issue, or if this is new (hopefully not, and hopefully there is a known fix).
Everything is stock, no root. Device was around 90% charge and powered off completely. Tried to turn it on, nothing. Plugged into charger - nothing. Tried to access bootloader (power + down volume) - nothing!
Any idea if there is a way to recover at this point? Google is already overnighting a replacement device, but I'd like to retrieve some data.
Thanks!
Click to expand...
Click to collapse
Keep it on the charger, keep trying the power button to turn on (make sure it clicks then hold it a long time), same with power+vol. down. At least you are getting a replacement.

did you try to press and hold the power button for 15-30secs ?

Matrix_19 said:
did you try to press and hold the power button for 15-30secs ?
Click to expand...
Click to collapse
Left it on the charger for about 4 hours then booted into the loader and started fine... I did try holding the power and volume for 45 seconds previously.
Not sure if I should take the new phone or keep this, not sure if they're sending a refurbished. But don't really want to deal with restoring data... Thoughts?

kjinxx2 said:
Left it on the charger for about 4 hours then booted into the loader and started fine... I did try holding the power and volume for 45 seconds previously.
Not sure if I should take the new phone or keep this, not sure if they're sending a refurbished. But don't really want to deal with restoring data... Thoughts?
Click to expand...
Click to collapse
It depends on how long you've had the original phone. If you contact Google for a replacement within 15 days of purchase you get a new device, any longer and it's a refurbished unit.

Related

Bricked?

Editing this as I'm desperate for help and things have moved on since I first posted, below is where I am up to post 11 of this thread.
I flashed Vegacomb b (exe), it restarted but stayed on the warning about paying for vegacomb for 10-15 minutes which didn't seem right so I held power for 6 seconds and it turned off. After that it would never turn on or go into recovery (I know all the methods, none worked).
Today I unhooked the battery, when I plug the battery back in the screen comes on for a second but then it's as it was, unresponsive. HOWEVER, if I plug the mains in with the battery disconnected then it immediately tries booting but still sticks at the warning (left for over 20 minutes). If I plug the battery in while on this screen then remove the mains it stays on. The power button is unresponsive through this so I still cannot get into recovery.
Any more ideas that haven't been mentioned?
I've tried well over 100 times to get into recovery but it's not happening
anyone willing to have a go at fixing (cheaply!) if I send them it?
Original Post:
Hi guys, just managed to (re?) install Vegacomb (b, from exe), it restarted but stayed on the white screen with the warning text about paying for Vegacomb for over 10 minutes so I held down the power button to turn it off, now I cannot do anything to boot it up (tried holding power button down from 0.5 seconds to 60 seconds!), it also won't boot into recovery. Is there anything at all that can be done to get this going?
cheers
OK, I've tried holding down back while plugging in (fully charged btw), tried all variations of button presses with back and power, with and without USB, with and without power cable.
Only got until 10PM (UK time) to get this sorted (it's now 6PM) so any help/advise would be appreciated
Flash back to modded stock then try again.
From modded stock go app drawer and run recovery
From recovery wipe data, cache then go advance then wipe dalvik
Then press back
Then install zip from SD
Choose vegacomb from whatever directory on your SD you copied it to then confirm
If you ain't Got Vegacombe zip then download it.
Or you could run the .exe again but the above is my preferred method.
Also you might need to download modded stock v2 if you ain't already got it.
Good luck.
intel007 said:
Flash back to modded stock then try again.
From modded stock go app drawer and run recovery
From recovery wipe data, cache then go advance then wipe dalvik
Then press back
Then install zip from SD
Choose vegacomb then confirm
If you ain't Got Vegacombe zip then download it.
Or you could run the .exe again but the above is my preferred method.
Good luck.
Click to expand...
Click to collapse
??
the Vega won't turn on and won't go into recovery, cannot flash anything, nothing comes up on PC, tried all variations of the back and power buttons (inc back, plug in power & usb, press power, leave 2 seconds and release back) over 100 times. it's like it's dead.
the only thing it does is show a blue LED when I plug the power cable in
I've read that if you got less than 50 or 60% battery it wont go into flash mode (back button 2 seconds - power & back 2 seconds)
Have you got enough battery cause mine takes half a day to charge.
intel007 said:
I've read that if you got less than 50 or 60% battery it wont go into flash mode (back button 2 seconds - power & back 2 seconds)
Have you got enough battery cause mine takes half a day to charge.
Click to expand...
Click to collapse
100% (solid blue LED), been on charge for over 24 hours
I'm baffled mate, I've had same issue couple of times but after 10mins or so I've always got it to power back on.
Bricked
I've had the same problem and although quite drastic, remove the rear cover and unplug the battery connection (the multipin one with red and brown/black wires).
With the mains plug out,i found that if you press volume up and power with the wires unplugged and leav eit for a few mins then use back + power it will start as you need it to.
It may take a few tries but i have managed to do it following this procedure about 7-8 times.
Hope this helps.
DAve
I had trouble getting into recovery when the Vega was 100% charged (i.e. charge led was solid blue). When I let it discharge a little so it was flashing with the charger plugged in, I managed to get into recovery then.
dmarchant said:
I had trouble getting into recovery when the Vega was 100% charged (i.e. charge led was solid blue). When I let it discharge a little so it was flashing with the charger plugged in, I managed to get into recovery then.
Click to expand...
Click to collapse
I can't discharge it though as it doesn't turn on, left it 14 hours from last night, back at work again now and it still says fully charged
got the battery disconnected now to give it a try
Disconnected battery for around 10 minutes, put it all back together, still can't boot or get to recovery
EDIT: it works when the battery is disconnected (goes to the Vegacomb warning screen but no further, cannot power off or get to recovery still)
any ideas?
Anyone got any ideas?
it's meant to be unbrickable from what I've read so there must be a way around it but I'm out of ideas!
its user error. remeber to put it into recovery mode you need the power cable plugged into it too as well as usb.
slybunda said:
its user error. remeber to put it into recovery mode you need the power cable plugged into it too as well as usb.
Click to expand...
Click to collapse
Cheers, but its not user error. I'm not that stupid
Hi, this may not help but i had trouble flashing the stock rom because of the battery being fully charged, could only get the screen to light up so left it over night and then went through the normal routine and got into recovery.
Bill
Hi there
Just one question, how do you know for sure it hasn't gone into nvflash mode?
I know what you are going through trying to get the ruddy thing into nvflash, it's a mare if you don't quite get that timing right but seeing as the screen doesn't light up when it's in nvflash what is telling you whether you are actually in it, other than the screen coming on to say you are not or relying on a windows message?
As I said I had the same problems many a time but I use Audi tool now to tell me if nvflash has started, I got it off the Modaco forum, but when you are in nvflash it actually tells you so rather than relying on perhaps windows to tell you it has happened
If you haven't come across the audi tool before then just do a search for it on Modaco, I don't know if they have got it here on XDA.
mmace said:
Anyone got any ideas?
it's meant to be unbrickable from what I've read so there must be a way around it but I'm out of ideas!
Click to expand...
Click to collapse
wow, i'm quite surprised by the number of people who are taking their batteries out when they think there is a problem. You should never need to do this unless it is actually faulty.
Ok yes the Vega is nearly indestructible I have had my in a complete mess many times and have never had to do anything that hard to recover. Some times it will be a pain to get into nvflash mode but this can always be done just have to be patient and know a couple of tricks.
If you have tried the back button and then the power a few times and nothing there is another method.
Instead unplug the power then hold the back button down, whilst holding down the back button plug in the power release the back button after a couple of seconds (I like to count to 5)
I am hoping that you already have the USB cable connected and the right drivers installed on your PC.
Billy..
If you need more help head over to TabletRoms and look in the Vega forum (sorry XDA guys just there is a lot of other useful information there)
wks said:
Hi, this may not help but i had trouble flashing the stock rom because of the battery being fully charged, could only get the screen to light up so left it over night and then went through the normal routine and got into recovery.
Bill
Click to expand...
Click to collapse
I've tired fully charged and letting the battery drain for 40+ mins after it's been on the "warning" screen
mitt69 said:
Hi there
Just one question, how do you know for sure it hasn't gone into nvflash mode?
I know what you are going through trying to get the ruddy thing into nvflash, it's a mare if you don't quite get that timing right but seeing as the screen doesn't light up when it's in nvflash what is telling you whether you are actually in it, other than the screen coming on to say you are not or relying on a windows message?
As I said I had the same problems many a time but I use Audi tool now to tell me if nvflash has started, I got it off the Modaco forum, but when you are in nvflash it actually tells you so rather than relying on perhaps windows to tell you it has happened
If you haven't come across the audi tool before then just do a search for it on Modaco, I don't know if they have got it here on XDA.
Click to expand...
Click to collapse
I have Audi, I also have Device manager open, I know 100% it's never gone into recovery mode sine I started with this problem.
BillyFish said:
wow, i'm quite surprised by the number of people who are taking their batteries out when they think there is a problem. You should never need to do this unless it is actually faulty.
Ok yes the Vega is nearly indestructible I have had my in a complete mess many times and have never had to do anything that hard to recover. Some times it will be a pain to get into nvflash mode but this can always be done just have to be patient and know a couple of tricks.
If you have tried the back button and then the power a few times and nothing there is another method.
Instead unplug the power then hold the back button down, whilst holding down the back button plug in the power release the back button after a couple of seconds (I like to count to 5)
I am hoping that you already have the USB cable connected and the right drivers installed on your PC.
Billy..
If you need more help head over to TabletRoms and look in the Vega forum (sorry XDA guys just there is a lot of other useful information there)
Click to expand...
Click to collapse
TabletRoms has been no help for me, there's been no reply at all for my problem but there has here and at MoDaCo. I pulled the battery as a last resort as NOTHING is working, I've tried all the tricks at least 2 dozen times, some a hundred +, including the one you mention
Well I don't want to teach you to suck eggs, but I take it you did use Audi to delete and replace your drivers.
And then when powering on the Vega you held the back button for 2 secs and then the back and power buttons for 6 secs to get the Vega detected?
For me I can only see that there can only be 3 other possible causes
1./ the back button is broken on the vega
2./ The USB port on your PC or on the Vega has gone up the swanee
3./ The USB lead is no good
The Vega may be unbrickable but if the back button or the USB port has had it then .....
Yeah, tried it, cheers.

[Q] Nexus 10 wont turn on.

I placed my nexus 10 on charging yesterday, and after a while (2-4 hours later) when i came back, i found the device to be turned off, I tried the power button in all the combination with volume buttons, but still no luck (even held the power button for 3mins) I searched online, and couldnt find any help on other forums. Some said to keep it on charging overnight and then try powering it up. But still no luck.
I dont get any notification when i connect it to charger, although when i press the power button while connected the screen lights up, and battery charging sign shows up.
Any help would be greatly appreciated.
epicbearman said:
I placed my nexus 10 on charging yesterday, and after a while (2-4 hours later) when i came back, i found the device to be turned off, I tried the power button in all the combination with volume buttons, but still no luck (even held the power button for 3mins) I searched online, and couldnt find any help on other forums. Some said to keep it on charging overnight and then try powering it up. But still no luck.
I dont get any notification when i connect it to charger, although when i press the power button while connected the screen lights up, and battery charging sign shows up.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
So you cannot even get to the recovery?
You ether over charged it (very unlikely to happen) or you have a faulty N10.
Sent from my Nexus 4
andyabc said:
So you cannot even get to the recovery?
You ether over charged it (very unlikely to happen) or you have a faulty N10.
Sent from my Nexus 4
Click to expand...
Click to collapse
No, can't even get to recovery. But i have been using the device for over two months now, nothing like this ever happened. What about the charging sign when i press the power button. It might be some kind of a sleep mode or something, no?
epicbearman said:
No, can't even get to recovery. But i have been using the device for over two months now, nothing like this ever happened. What about the charging sign when i press the power button. It might be some kind of a sleep mode or something, no?
Click to expand...
Click to collapse
Could be a bootloader corruption, software issue, hardware issue or some part of the hardware "thinks" that it is still on when it is not causing it to not switch on.
Have you noticed any issues before it just came off like extreme overheating?
Sent from my Nexus 4
andyabc said:
Could be a bootloader corruption, software issue, hardware issue or some part of the hardware "thinks" that it is still on when it is not causing it to not switch on.
Have you noticed any issues before it just came off like extreme overheating?
Sent from my Nexus 4
Click to expand...
Click to collapse
Well, yes the tablet was getting overheated after a long session of hd videos, or games, but that use to happen all the times.
I believe this is normally called a "Sleep of Death" or sometimes "screen off death". Hold power + vol up + vol down at the same time for 5 seconds and you should boot into fastboot. From there hit the power button to turn the tablet on. Then go about finding a better ROM/kernel combo that doesnt give you this problem.
EniGmA1987 said:
I believe this is normally called a "Sleep of Death" or sometimes "screen off death". Hold power + vol up + vol down at the same time for 5 seconds and you should boot into the bootloader. From there hit the power button to turn the tablet on. Then go about finding a better ROM/kernel combo that doesnt give you this problem.
Click to expand...
Click to collapse
Like i said, its not working i tried using that combination, it wouldnt budge. Screen wont even turn on.
EniGmA1987 said:
I believe this is normally called a "Sleep of Death" or sometimes "screen off death". Hold power + vol up + vol down at the same time for 5 seconds and you should boot into the bootloader. From there hit the power button to turn the tablet on. Then go about finding a better ROM/kernel combo that doesnt give you this problem.
Click to expand...
Click to collapse
You just need to press power and volume down to enter the bootloader.
Sent from my Nexus 4
---------- Post added at 11:35 PM ---------- Previous post was at 11:34 PM ----------
epicbearman said:
Like i said, its not working i tried using that combination, it wouldnt budge. Screen wont even turn on.
Click to expand...
Click to collapse
Try press and holding the power button for around 10 seconds and then try powering it up again.
Sent from my Nexus 4
Are you using the charger/cable that came with your device?
Its working.
Weird how it was taking any input from the power button though. I kept the tablet on charging over night and i tried turning it on in the morning and it worked.
Thank you all.
epicbearman said:
Its working.
Weird how it was taking any input from the power button though. I kept the tablet on charging over night and i tried turning it on in the morning and it worked.
Click to expand...
Click to collapse
I've had my Nexus 10 for less than a week, and this morning I encountered this problem. I was working on setting up syncing through an app called FolderSync and SugarSync. Syncing of one of the folders seemed to go into a loop. The device locked up completely a couple times. I got the process running again and left it running while I went for a workout. When I came back no way could I get it turned on.
I had tried all the things suggested here before checking here for help. I'll try your "solution" of leaving the device on charge overnight. If I can't get it going tomorrow morning I'll return it to Staples, where I bought it.
I have an iPad and have never encountered anything even close to these problems. Bought the Nexus 10 specifically to run the Vim Touch app for Android. The only Vim app for the iPad is horribly crippled.
Sounds like this thread pretty much exhausted the possibilities by the time epicbearman discovered his "solution," but if by chance anyone has any further suggestions I would be grateful.
Thanks,
Eric Weir
I had the exact problem as the OP and none of my chargers worked. I then googled and found someone that said to try to charge via their PC USB instead of the wall charger. I left it plugged into the USB for a couple of hours and the charge went to 4% ( so it must have been very dead ) and all is well.
I charged it via the usb charger, and connected it to my pc overnight. Try doing that.
Take off the back and disconnect the battery and reconnect it
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
IRX120 said:
Take off the back and disconnect the battery and reconnect it
Click to expand...
Click to collapse
Thanks. If I'd gotten this in time, I suspect it would've worked. But when I couldn't get it started after trying everything else and leaving it on charge overnight, I returned it to Staples.
Will order a Nexus 7 from Google. If I can get Vim Touch running successfully---my reason for wanting an Android tablet---and I find the screen to small for heavy writing---I want to get by with a soft keyboard---I'll order another 10 and give the 7 to my daughter.
Thanks again,
Eric Weir

[Q] Sprint Galaxy S5 Not Powering On

Can someone please give me some advice on what to do. My phone is less than 3 months old and will not power on. It doesn't do anything, not even the vibration it usually does. I've tried plugging it into the charger but it doesn't even have the charging light on. It was working fine and just stopped. I pulled the battery out and put it back in but nothing it working. If If anyone has any suggestions, I would be very grateful! Thanks!!!
what were you doing at the time
What were you doing at the time the phone stopped working? Did you try charging the battery on an external charger?
As the poster above suggested, what were you doing recently? We are looking for clues as to what happened? Did you yank on the power cord, drop the phone, et cetera?
Make sure that your battery isn't in backwards in the phone and try using a different cable to charge the phone. If it still doesn't charge, then borrow a friends external charger.. or even the (charged) battery out of their S5 for a few seconds to see if your phone will turn on. We're trying to differentiate between a dead battery and all other problems.
If you still have no luck, then remove the battery for ten seconds, then replace (the presumably charged) battery in your phone. Then press and hold the volume down key. Then also press and hold the home key, then the power key. After about five seconds, you should see the phone start to the "download screen". If so, post here for further guidance.
If you phone is non responsive to a borrowed battery and the download mode described above, then you should seek warranty service with your carrier. A three month old phone should still be under warranty.
.
goddie392 said:
What were you doing at the time the phone stopped working? Did you try charging the battery on an external charger?
Click to expand...
Click to collapse
I was talking on it and hung up. Then, I tried to use it about 5 mins later and it wouldnt turn back on. What do you mean by "external charger"?? Sry, I'm not very tech savy lol! The only charger I have is the one that came with my phone. Thank you for replying! ☺
fffft said:
As the poster above suggested, what were you doing recently? We are looking for clues as to what happened? Did you yank on the power cord, drop the phone, et cetera?
Make sure that your battery isn't in backwards in the phone and try using a different cable to charge the phone. If it still doesn't charge, then borrow a friends external charger.. or even the (charged) battery out of their S5 for a few seconds to see if your phone will turn on. We're trying to differentiate between a dead battery and all other problems.
If you still have no luck, then remove the battery for ten seconds, then replace (the presumably charged) battery in your phone. Then press and hold the volume down key. Then also press and hold the home key, then the power key. After about five seconds, you should see the phone start to the "download screen". If so, post here for further guidance.
If you phone is non responsive to a borrowed battery and the download mode described above, then you should seek warranty service with your carrier. A three month old phone should still be under warranty.
.
Click to expand...
Click to collapse
My battery was charged in the 70% and I also used my husbands battery (we have the same phone) but that didnt work either. I'm going to try your other suggestion. Thanks!
melissadf79 said:
My battery was charged in the 70% and I also used my husbands battery (we have the same phone) but that didnt work either. I'm going to try your other suggestion. Thanks!
Click to expand...
Click to collapse
Can you get into recovery ( volume up + menu +power button) or download mode (volume down + menu + power button)?
You may read this article http://www.technobezz.com/samsung-galaxy-s5-not-charging/, hope it helps.
I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.
melissadf79 said:
I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.
Click to expand...
Click to collapse
It may well be an electrical hardware issue, it doesn`t look like a software problem to me. Good luck and i hope its fixed soon
melissadf79 said:
I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.
Click to expand...
Click to collapse
It is looking like a hardware issue. If you are positive that the battery is charged.. i.e. if the battery turns your husband's phone on, then we ask what is different about your phone? Most software issues would be bypassed by starting a phone in download mode, which is why I asked you to try that.
Have a quick look at the battery "fingers" or pins on your phone. Those are the gold or silver coloured pins that line up with the gold or silver tabs on the end of your battery. Do they all appear to be the same? There isn't one that is bent out of alignment or shorter than the others where it might not be making contact with the battery?
And why not try one more test? See if the phone will start up in "recovery mode" this time.
Pull the battery out of the phone for ten seconds. Then replace it. Now in order.. press and hold the volume up button, then press and hold the home button as well. And last, press and hold the power button. Continue holding all three for ten seconds or until you see the phone screen turn on.
If that still doesn't work, my best guess is that you may have accidentally banged and damaged the power button. If it was me.. I'd try pressing really hard and wiggling the power button for a few seconds to see if you can cajole the phone to power on at least once and confirm the problem.
But that is about all that we can do. If you can't get the phone to power up with a known good battery.. then th store needs to check it with test equipment to narrow down what the hardware fault is.
.

Black Screen Unresponsive

I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Click to expand...
Click to collapse
can you boot to recovery or fastboot?
what button combinations u tested?
Geeks Empire said:
can you boot to recovery or fastboot?
what button combinations u tested?
Click to expand...
Click to collapse
I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.
Firegrill said:
I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.
Click to expand...
Click to collapse
can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:
Geeks Empire said:
can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:
Click to expand...
Click to collapse
I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.
Firegrill said:
I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.
Click to expand...
Click to collapse
Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!
bingnune said:
Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!
Click to expand...
Click to collapse
Lol disabling the bixby button in software does not mean you can't trigger download mode. That level of software has no idea what packages you disabled ?
Did you have Substratum themes applied before updating?
Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Click to expand...
Click to collapse
Happened with me last night, bunch of updates and then black. I was gonna send to warranty, then someone told me Power + Bixby + Vl down and it worked. How can I find out what did it
When I called Samsung, they were clueless how to get it started again as we walked through all the button combinations they had. It was fully charged when it stopped working, both times. The second time it took me a few days of trying on my own, calling, Samsung and then going into their repair store.
They took it back to work on it after I explained what was going on. He tried several things and came out and told me it may need a replacement but wanted to try one more thing. Hours later, he came back and said he hooked it up to a charger and it had been dead. Once it started charging, it showed the green battery, lightning bolt and blinking circle. It still didn't start normally, but the three button combo worked at around 20%. I'm not sure if he tried before that, but it came back on.
I've discovered that my handset is extremely sensitive to cold temperatures and shuts down. I'm in the Midwest and have been working outside in a tent like structure. I listen to music, books, or podcasts while I'm working. Many times, I will put my phone on a shelf while charging but still listening. The phone shuts off and first I have to wait for it to warm up, then it has to drain the fully charged battery, and then I start charging it again. After the first time on my own, I did the button combo right after it started taking a charge and it worked.
I'm not sure if a replacement phone is the way to go, because if this is common on the S8, I might end up with another dud that would just frustrate me more. I like the phone, but this quirk is annoying.
Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?
S8 Black Screen
Is the green light staying on? This happened to me on one of the many shut down times I experienced. I think I narrowed it down to my phone not liking cold temperatures, but I don't know if that is your phone's issue. It hasn't happened since last winter, so I haven't needed to do any of this for quite some time, but I'm trying to remember all of the steps I took.
I'm gonna suggest getting the battery drained back down to zero. In order to drain the battery when it's black screened, I kept trying all the button combos repeatedly for, it seems like, maybe three or more days... I couldn't tell if it was dead on several of the occasions, but when I had an indication light, it went off after days of doing any and all button combos, just to drain what battery I could.
Once you do that, while keeping it out of any extreme temps, (if there have been any) then plug in the adapter that came with it, using a good quality USB-C cord and charge it again and see if the charging screen comes up. (The Fast Adapter Charger that connects with USB 3.o is the best to use. Samsung wanted me to use the original cord, but I have no idea where that is! I just used a good quality cord.)
If that doesn't do the trick, then it's not the same issue I had, and I wish you luck on finding out and getting it fixed! Don't forget to update the site for others to find out if your tricks work... (You can still try this, but it may be just to rule it out as a possibility.) Try draining it more than you first did, and then plug it in again to see if it takes a change.
If it is taking a charge again after draining and plugging in your power cord, wait until you get back up to at least 20% and then try the three button start (Bixby / Power / Volume Up at the same time) and make sure you hold them for up to 30 seconds or until it kicks on. One time, I think I held it for almost a full minute. But it did take the change, restarted on the three button combo restart, and didn't have any new issues from its down time.
If this works for you, come back and tell us! If not, come back and report what you try and what the results are.
I really hope that helps! Good luck!
bingnune
S8 with OtterBox case (and screen protector back in the box. It just interfered with my phone's touch screen responsiveness.)
ThetaShard said:
Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?
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Click to collapse
Sounds like a system problem, you can try to use the button to force a reboot, if there is no response, you can try to reinstall the system, if this still can not be solved, then you may need to replace the new screen, you can go to Witrigs to see Note 8 screen, they There is an original Note 8 Super AMoled screen for sale. The price is also relatively low.

PH-1 requires long press PWR button to boot - Any ideas why?

Hello,
I just purchased a used PH-1 and it was reset before I got it. So I put in my Google credentials and restored a backup no problem. The first few times I powered the phone down and plugged in a charger, I saw the battery charging graphic icon (looks like a coffee to go cup : ), no problem. But now, when I power down the phone, the screen is black and stays black with no sound or vibration when I plug in the charger. It still *does* charge in this state, but when I try and boot the phone back up, I have to press the Power button for 10+ seconds and let go before it will boot. I suppose I can continue to use the phone this way, but I was wondering if there was a reason and/or fix for this that anyone is aware of? thanks so much.
ohcello said:
Hello,
I just purchased a used PH-1 and it was reset before I got it. So I put in my Google credentials and restored a backup no problem. The first few times I powered the phone down and plugged in a charger, I saw the battery charging graphic icon (looks like a coffee to go cup : ), no problem. But now, when I power down the phone, the screen is black and stays black with no sound or vibration when I plug in the charger. It still *does* charge in this state, but when I try and boot the phone back up, I have to press the Power button for 10+ seconds and let go before it will boot. I suppose I can continue to use the phone this way, but I was wondering if there was a reason and/or fix for this that anyone is aware of? thanks so much.
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Click to collapse
Try a different cable and wall charger
sd_shadow said:
Try a different cable and wall charger
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Click to collapse
Sorry I should have mentioned, I tried several cables and chargers... same result.
Another issue I noticed. If I turn on the phone when it's plugged in, it goes to the bootloader (which is locked). I have to unplug the phone if I want to boot to the OS.
ohcello said:
Another issue I noticed. If I turn on the phone when it's plugged in, it goes to the bootloader (which is locked). I have to unplug the phone if I want to boot to the OS.
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Click to collapse
Make sure you're not fat-fingering the volume down button and the power button, because that combination is guaranteed to get you into the bootloader.
Smac89 said:
Make sure you're not fat-fingering the volume down button and the power button, because that combination is guaranteed to get you into the bootloader.
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Click to collapse
Understood and no I'm not. It only happens when plugged in

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