Screen Freeze - Zuk Z1 Q&A, Help & Troubleshooting

Hello, I am experiencing a new problem since the 2 last updates ( last one was 12.1-YOG4PAS3AJ ) as the screen freezes randomly. Mostly when receiving a call which is very annoying as you cannot answer. So I have to reboot the phone 3 to 4 times a day. I am now thinking about switching to ZUI as I use the phone as my daily driver.
Anyone experiencing a similar case?

i encounter this when you change adaptive brightness.

Ok thanks, I put it to automatic to see if the bug stops

Screen freeze
I just bought this phone yesterday and I also have same update and the screen goes off and comes on while taking calls and ending calls.

Any solution for this problem? I face this problem even when i turned off adaptive brightness

@Glops4 Do you find a solution for the problem?

nimmur2000 said:
@Glops4 Do you find a solution for the problem?
Click to expand...
Click to collapse
I just did as you suggested, it is now working fine. I guess the bug still exists.

i have the same problem :'( ,, sometimes phone doesnt wake up from sleep , and sometimes after a call the touch stops working but buttons work .

Any solution or work around? Did you use any short key for long press of home/back button? I felt whenever i use lock screen as a option when i long press home/back button, i am hitting this issue. Please confirm @hwoarang626 & @Glops4.

I tried the long press home for screen off.. But i dont encounter tbe issue... I only get it some times after a call

My system details

Mine was doing the same thing, I am up to 12.1-YOG4PAS3OH, that update solved the problem.
Edit: hwoarang626 looks like you are still having the problem?

it happened 2wice then i enabled adaptive brightness and stopped using double tap 2 wake and it didnt happen again .

After last update I cant use fingerprints capasitive button as back button. I couldnt find any settings. Please help me. Thanks

I have left the buttons default, and do not use the 2 tap to wake screen.

The settings I use are Adaptative Brightness on and LiveDisplay off. Never had a screen freeze since.
And long press back button didn't help either.

ZUK Z1 screen hanging when call comes
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?

The same proplem
Hello,
I have also got the same problem with freezing the screen.
I can't say on wich time it will happen. It happend radomly.
Currently my version of android is:
Cyanogen OS: 12.1-YOG4PAS3OH
Kernel: 3.4.0-Cyanogenmod-gef06bf8 (build date 28 of october 2015)
I have got this mobile for a week now, didn't tweak with this device.
Does somebody fix this problem?
With kind regards,
Paul

ZUK_USER said:
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?
Click to expand...
Click to collapse
are you still facing the same problem?

screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any suggestions?

Related

Multiple problems after official froyo update

i successfully updated to froyo from kies. before this i had the stock rom and did not install any custom one
after updating my proximity sensor works when the phone is held vertical in an upright position
but after making a call, if i keep it on the table and close the sensor, the screen doesn't turn off. it should turn off and was working fine in 2.1 for me
can you guys confirm if the sensor turns off even when laid flat on the table?
also, the volume up/down button does not silence the ringtone when i get a call
please reply so that i can confirm whether the problem is with my phone or with the new release.
Not sure about the sensor problem but as far as your second problem is concerned hold the vol down button for a few seconds to mute the ringtone
Sent from my GT-I5800 using XDA App
Proximity Sensor is problematic
Yes The Sensor does'nt seem to be responding towards the end of the call. Just use the home key to light up the screen.
The display screen timeout settings does not automatically turn off even after specified time.this happens very often and need to enable screen timeout settings again and again.
Sent from my GT-I5801 using XDA App
Yes , I am experiencing problem with Swype , it is not responding to aby gesture. I am able to type using swype as regular keypad but not as "swype". I resetted my phone 3-4 times but i wasn't lucky.
So i am using keypad only. Its official DDJP2 FROYO version thpugh its flashed using odin as i was experiencing problem with KIES.
I am experiencing some strange behavior in media and notification sound. while i play some song and want to lock my screen from power button, some glitchy sound is coming, same happening when some messages coming. is anybody experiencing the same. plz try it with headphone attached while playing a song and just lock the screen from power button menu...
satyamsit said:
I am experiencing some strange behavior in media and notification sound. while i play some song and want to lock my screen from power button, some glitchy sound is coming, same happening when some messages coming. is anybody experiencing the same. plz try it with headphone attached while playing a song and just lock the screen from power button menu...
Click to expand...
Click to collapse
May be you have checked "screen lock sounds" option in /settings/sound unchek and see if the problem persists...
deadwood01 said:
May be you have checked "screen lock sounds" option in /settings/sound unchek and see if the problem persists...
Click to expand...
Click to collapse
Thanks a lot for ur reply but the option is unchkd from beginning ... ..
satyamsit said:
I am experiencing some strange behavior in media and notification sound. while i play some song and want to lock my screen from power button, some glitchy sound is coming, same happening when some messages coming. is anybody experiencing the same. plz try it with headphone attached while playing a song and just lock the screen from power button menu...
Click to expand...
Click to collapse
Yes....This is happening
This is the worst release by Samsung , as per me....Even on call if you are using headphone, you will hear clicking sound (argh)
Yes the proximity sensor isn't working fine. Screen does not turn on after a call. So I need to press home screen every time.
And long pressing menu button in call log does not enable search bar which happened perfectly in 2.1
maverickgenius said:
also, the volume up/down button does not silence the ringtone when i get a call
please reply so that i can confirm whether the problem is with my phone or with the new release.
Click to expand...
Click to collapse
For those who r facing the problem silencing the ringtines from vol up down, press power on off button, it shud work.
satyamsit said:
For those who r facing the problem silencing the ringtines from vol up down, press power on off button, it shud work.
Click to expand...
Click to collapse
we do know about pressing the power on/off key but that also switches off the sceen. but volume up/down only silences the ringtone but doesn't switch off screen.
araandroid said:
Yes , I am experiencing problem with Swype , it is not responding to aby gesture. I am able to type using swype as regular keypad but not as "swype". I resetted my phone 3-4 times but i wasn't lucky.
So i am using keypad only. Its official DDJP2 FROYO version thpugh its flashed using odin as i was experiencing problem with KIES.
Click to expand...
Click to collapse
swype doesn't work because languages are not installed. root, delete swype, install swype from official site.
jaskiratsingh said:
Yes....This is happening
This is the worst release by Samsung , as per me....Even on call if you are using headphone, you will hear clicking sound (argh)
Click to expand...
Click to collapse
and during a call, if you press volume up/down button to increase/decrease the volume, the voice breaks for a second and you hear a clicking noise.
these problems are seriously irritating me. thinking of going back to 2.1 or some custom ROM is samsung does not release an update fixing these problems.
Few more problems that I had observed....
1. If you open contacts and press back button you won't be going any where
2. Previously I used to connect my phone using bluetooth to my PC (Ubuntu) but now even after turning on my Bluetooth along with visiblity phone is not visible. Once I was lucky and recognized my phone as "V5" though the device name is different.
3. If you try to add pics to the contacts from your gallery the time taken is very long which was not the case with Eclair 2.1
4. Previously with Launcher Pro plus on Eclair I never had to "Force close" any application, but after upgrading to Froyo the first call itself raised a warning for force close. Even after sometime in my other call I couldn't End my call as the screen was not responsive.
After a struggle for One day on latest Firmware I feel that its not that worth to wait this much amount of time for official firmware.
techie.raj said:
Few more problems that I had observed....
1. If you open contacts and press back button you won't be going any where
After a struggle for One day on latest Firmware I feel that its not that worth to wait this much amount of time for official firmware.
Click to expand...
Click to collapse
I was experiencing the same problem on the first day, but after that i rooted my phone and installed busybox. from last 2 days did not find that contacts back key problem anymore.. i dont know its a temporary fix and what has fixed it anyway...
but really .. somehow this release is not at all convincing. so sad.
techie.raj said:
After a struggle for One day on latest Firmware I feel that its not that worth to wait this much amount of time for official firmware.
Click to expand...
Click to collapse
i too feel the same way mate..
can anybody tell me if I5801ZHJPF better that DDJP2?
I have another different problem my battery life is not going above 10 hrs while on 2.1 i used to get 18hrs. Am i missing some setting or what.I am gonna install something else if this **** firmware does not improve in the next update
i think this update was hastily released.
many bugs in it.
if you see the in-built task manager, the "uninstall" button is not even properly designed.
even accelerometer has some problems
the worst bug ever is the camera bug
theres this geo-tagging option..
until you get a fix on ur location camera will force close..
and it cant be disabled at all..
the only way to get around it is to use 3g or disable network mode in 2g..
19.nvv.11 said:
the worst bug ever is the camera bug
theres this geo-tagging option..
until you get a fix on ur location camera will force close..
and it cant be disabled at all..
the only way to get around it is to use 3g or disable network mode in 2g..
Click to expand...
Click to collapse
i saw somewhere that this can be solved by disabling "use wireless network" option in settings->location and security.
not sure though. try it.
maverickgenius said:
i think this update was hastily released.
many bugs in it.
if you see the in-built task manager, the "uninstall" button is not even properly designed.
even accelerometer has some problems
Click to expand...
Click to collapse
+ add one more bug to the list,
the microphone is also not working properly with different applications like Talking Tom or Talking Parrot, previously they used work on 2.1 without any problem or distrubance.
Did anybody also had the same problem?
One good thing with the Froyo update is previously my phone is used to restart unconditionally with the stock firmware (randomly sometimes during call or when Ideal). But till now no such weird behaviour in the current release.

touch buttons problem

Hi
I have problems sometimes with touch buttons, back and menu buttons are usually put off and stop responding, I must restart the phone for it to work again. Anyone else having that problem? i rooted and flashed the phone but the problem is stil there
falluja said:
Hi
I have problems sometimes with touch buttons, back and menu buttons are usually put off and stop responding, I must restart the phone for it to work again. Anyone else having that problem? i rooted and flashed the phone but the problem is stil there
Click to expand...
Click to collapse
...and screen can only be used with the pen? This is a problem i have.
Just switching ist off and on fixes the problem (i have not to reboot).
Seems to be a software problem.
No the screen works well its only the buttons
Absolutely no problems to report with mine???
Yes I am having this same problem as the poster described (back and menu buttons switch off)
Specifically happens after a phone call
Happens to my brothers phone as well and both phones are sourced from different suppliers
Think a software update may fix this? or should i send it back and buy another one?
Thanks
Pretty widespread problem it seems:
http://forum.xda-developers.com/showthread.php?t=1356115
I tend to believe it's software-based though

Lock key and backlight problem (B7610)

First I noticed that my Lock button doesn't work anymore. When I press it, nothing happens. I thought it's a bug or something so I flashed different Roms but the problem still exists...
it is not a hardware problem, because i can hard reset my device normally.
When the phone goes to stand-by mode, it stays off for one second and then it turns the screen and backlight back on. That runs my battery out quite quickly.
I have searched forum for this problem, but did not find any answer.
Is there a solution for this??
the same problem here!!!
have someone an idea?!
I've had the same problem with my Omnia i8000.
But my Phone will come back on only if I am listening to Music.
Does this happen to you while listening to Music ? If Yes, then just turn the volume one step down. Thats a workaround I've found for my phone.
has anybody fixed this issue on their omnia pro yet?
i am facing the same issue, the screen is always on as the lock key doesnt do anything....the only time the screen shuts off is when using the touch music player after 60 sec.(backlight setting when phone not on external power)......screen turns on when the song ends.....hard reset to factory settings doesnt fix the issue......plz help if u hv a solution figured out....thnx
SangisettyNaresh
Amazing... You are my lifesaver...I have been facing this problem since last one month.
Your idea worked for me but can you tell why this problem occurs? and this is a temporary solution...Is there any permanent solution to this problem?
Greetings to all. I had this problem for a while. I solved it with 2 programs - the first is AEButton and the second Smart Lock. I mapped the W&L button to "lock device"(AEButton). After that going to SmartLock ticked: Lock screen and then stand-by. In this way I used the W&L buttons as lock key. Worked for me, hope it works for you!
P.S. I am using custom rom without the touchwiz interface, I dont know if that makes any difference!
EDIT: It fixes the issue partly...the screen pops out every 20 seconds or so.... Seems to me it is a hardware problem. Flashing with different ROMs doesn`t seem to work.

Cannot unlocked ZUK Z1 after ending call with screen off

Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Hi there, i am facing the same issue since two days now
First i am unable to come up with the physical home button issue and now there is this new issue. The phone does not respond after a call and the screen remains off and does not respond to any touch (double tap) or even the power button and home button pressed. I had to take the mobile into the recovery mode via home buttons power button and volume rockers. Is there any possibility of this getting fixed. I think i made a huge mistake purchasing this phone.. Slowly getting into problems one by one.. First the physical home button issue then this screen off issue. Checking for updates daily but seems like ZUK officials and Cyanogen are sleeping! Highly disappointed!!!!
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
ingtrans said:
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
Click to expand...
Click to collapse
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Sydarij said:
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Click to expand...
Click to collapse
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
ingtrans said:
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
Click to expand...
Click to collapse
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Sydarij said:
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Click to expand...
Click to collapse
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
ingtrans said:
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
Click to expand...
Click to collapse
Yes, the accidental wake up is set yet the issue cannot be resolved. Any other way you can resolve this and prevent the issue from reproducing? In my opinion, ZUK and Cyanogen officials are asleep after launching their new flagship. Dont see any updates coming from them since last 2 months. highly disappointed with this!
Sydarij said:
Any other way you can resolve this and prevent the issue from reproducing?
Click to expand...
Click to collapse
No idea. The solution I found seems to work well for me, at least I have not had any issues since I applied it.
Please turn on adaptive brightness. Issue will be resolved
ingtrans said:
Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Click to expand...
Click to collapse
Hi! I'm facing the same issue for the last 3 days. I felt everytime there is any moisture of sweat on the ear piece the phone hangs and doesn't get unlocked.
Will try shutting the double tap options. Hope it works! This is the first time I've brought anything in the launch sale without reading reviews. Hope I don't regret this.
sir when call come rintone accor but calling display doesn,t show
when i press phone icon in menu then it shows
phone is lenovo zuk z1
screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any sugesstions?
i am facing a black screen while calling and receiving calls on my zuk z1 .. any solution? and where do i find the proximity setting in my settings?

Screen keeps turning off and on + sets brightness to 100

Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
Perhaps you are using the flipcover with magnetic auto switch off when you close the case?
OlivBlum said:
Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
Click to expand...
Click to collapse
Thanks for the reply,
I havent thought of that before but it is not the cause of the problem.
1. I have a leather case
2. When I take the phone out of the case the displays stays dark
I just did a factory reset today in the morning and the problem already showed up again. So! annoying!!!! Will send back the device I guess
i have lenovo zuk z1 . actually i am getting a problem in this phone . after locking the phone at every seconds light turn on and get turn off on the display. i saw so much on the setting but i didnt get any setting .
The same problem is being arrising with me..please someone help. what should i do..

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