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Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.
Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.
It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!
Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.
Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium
I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.
This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.
Please see attachment, it is a screenshot similar to the problem I have.
A part of the screen is not touch-respondsive. It only happened recently, never had this problem before.
Possible to fix? I have trouble unlocking the 9 dots pattern everytime I turn on the phone because of this problem.
Please help, thanks.
Never mind, flashed a different kernal and its working now.
edit: Wait, no it's still there.
update: I wiped everything and installed factory 4.2.2 patch (occam-jdq39-factory-345dc199.tgz) but still cannot fix this problem. Please help!
update: Tried this method http://forum.xda-developers.com/showthread.php?t=2027476 still not working :crying:
update: This also not working for me http://forum.xda-developers.com/showthread.php?t=2163924... possible hardware issue?
verdict: I will live with this for now, after 1 day and still can't fix it then I will contact google hopefully for a replacement.
bump
I am having the exact same issue. That almost makes me think it could be a software issue but you said you already did a factory reset.
The weird thing is that it looks like the same part of the screen. Its a horizontal section in the very middle.
My best conclusions are that its the digitizer. It just started happening out of no where though. Very frustrating. Makes it impossible to hit the send button on the stock messaging app without minimizing the keyboard! I take excellent care of my Nexus 4. It has a case and it hasn't been dropped. It hardly has a scratch on it! Its a month old.
Sent from my Nexus 4 using xda app-developers app
Strongertyer I can feel your frustration.
Here's mine (the one in my op was found from google). Mine is a bit lower, it blocks the top half of the qwer line on the keyboard and the yes/no buttons on prompt windows.
I can still type qwer just fine by pressing the bottom half of the keys, but for the the prompts I have to tilt and rotate the screen every time so the buttons aren't under the "dead zone".
Strongtyer are you also thinking of sending the phone back to Google?
Sent from my Nexus 4 using xda app-developers app
Just talked to support and they seemed helpful. However, his first suggestion was to do a factory reset of course. He said if that didn't work then I could send my phone back for a replacement. Did a factory reset and still the same issue. Looks like I'll be calling again tomorrow.
I guess the plus side is that they send brand new phones and not just refurbished ones.
Any luck on your end?
Sent from my Nexus 4 using xda app-developers app
I gave up fixing it already as you can see in my 2nd post and I believe it is not possible to fix it other than having the whole screen replaced, so I asked directly for a replacement under warranty. Then after a brief moment google emailed me a set of instructions for packing the phone.
So on Sunday evening I booked the courier, printed the documents, picked everything back in the box, warped and taped it. And today the courier came and collected my phone.
Now I have to use my good old HTC Legend again. However it uses regular SIM card, so I had a bit of fun making myself an adapter to up size the Nexus 4's micro-sim!
I talked to Google today and they are sending me a replacement. They told me I can keep the phone till the new one arrives. I just have to return it within 21 days.
Just crossing my fingers that they don't say the damage is my fault. I don't know how o could have caused it. I haven't does it and I take really good care of it.
Sent from my Nexus 4 using xda app-developers app
Same problem
I do have a same touch screen problem.
Sliding vertically is not smooth and cannot clicking, but swiping horizontally is working.
im also having this problem but i dont live in the US. how can i go about fixing it?
redsuns said:
im also having this problem but i dont live in the US. how can i go about fixing it?
Click to expand...
Click to collapse
You should contact google anyway if you want a warranty replacement. Go to the link below, click contact google, answer a few check box questions and there should be a phone number.
https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=2803008
Because I believe that the only way to fix this is to have the screen replaced.
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
Welcome to xda-developers. Your English is fine.
You should contact Google.
Interesting that you mention the newer version of the phone -- I'd be interested in knowing if this is in fact a result of a newer manufacturing process, different materials, or maybe the place of manufacture (Korea or China). The place of manufacture can be identified by the letter in the fourth position of the serial number found on the box.
can someone update us on this issue? I have the same problem and i am so sad! I saved up 8 months to get this phone!
2nd
herrieherrie said:
Have the same problem here. I have the phone for 1 month now.
I live in the Netherlands and the nexus 4 did not get official release here. Should I still contact Google?
Could it be this problem only happens with the newer phone's? I have the one with the little feet on the back. Version 605 I thought. What version do you guys have?
Also should I unroot and lock the boot loader when I send it in for repair ?even though the problem has nothing to do with it.
Sorry for the poor English...
Click to expand...
Click to collapse
yup just to chime in same problem here too .. its pretty widespread !
Same ISsue - Nexus 4
jeetash said:
yup just to chime in same problem here too .. its pretty widespread !
Click to expand...
Click to collapse
well, its certainly a hardware issue.
Digitizer, for what I know.
But no easy solution.
Would have happened due to the faulty charger.
But google is not helping!
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Verbl Kint said:
I have the same exact issue. Playing PVZ2 is now extra difficult because of this issue.
Is there any other fix other than an RMA (currently not in the US)? :crying:
Click to expand...
Click to collapse
Fixed with the update to KitKat!
Posted via Tapatalk
Verbl Kint said:
Fixed with the update to KitKat!
Posted via Tapatalk
Click to expand...
Click to collapse
I have this same screen issue. Mine is is first row from top which makes it very frustrating. I am on 4.4.2 and still have this issue.
Can you describe what you've tried in more detail?
I have the same problem but mine is like 2 inches from the bottom of the screen. I can use the softkeys in portrait but they are unusable in landscape. I have had the phone since Nov 12 so sadly my phone is now out of warranty. LG's approved repair centre want £95 for a new screen. I am thinking maybe buy a Nexus 5 and trade this in for £70. I could sell it for like £130 but I would feel bad selling a phone I know the screen is on its last legs.
Hey guys. Anybody else with this problem? Every time I open my camera app, it freezes. Then the warning box comes on and says "camera failed".
I'm not rooted. I also did a hard reset but the same problem occurs.
Had the phone for a day and also applied my screen protector. Don't want the hassle of returning it and getting a new one, although that might be my only solution right now?
Just wondering if there are other users out there with the same issue and maybe an update would fix this.
Thanks in advance.
Yup, I suffer from the same problem.
Sent from my GT-I9500
Trueray said:
Yup, I suffer from the same problem.
Sent from my GT-I9500
Click to expand...
Click to collapse
Oh man, how did you fix it or is it on going?
ilimit said:
Oh man, how did you fix it or is it on going?
Click to expand...
Click to collapse
I have yet to fix it, but ill keep you posted.
Broken
Get it replaced from Samsung, It's not a software issue.
Good luck with samsung
I have had camera stutter/lag (taking photos and on one video the recording glitched).
The camera not even working? That's definitely a bring back and replace since it seems not all units are doing it.
ilimit said:
Hey guys. Anybody else with this problem? Every time I open my camera app, it freezes. Then the warning box comes on and says "camera failed".
I'm not rooted. I also did a hard reset but the same problem occurs.
Had the phone for a day and also applied my screen protector. Don't want the hassle of returning it and getting a new one, although that might be my only solution right now?
Just wondering if there are other users out there with the same issue and maybe an update would fix this.
Thanks in advance.
Click to expand...
Click to collapse
Why don't you do a dada/factory reset? if all else failed reflash your firmware.
cold22 said:
Why don't you do a dada/factory reset? if all else failed reflash your firmware.
Click to expand...
Click to collapse
From my experience, reflashing the firmware via odin doesn't helps at all. Same goes for factory reset.
Sent from my GT-I9505 using Tapatalk 2
I had the same problem, and mine was solved with last firmware update. Once updated, I opened the camera and got a new camera firmware message, after that the problem was gone.
I9505XXUAMDN
Cam fw: S13F0SAGB39
Really?! I think your just yanking our chain.
Sent from my GT-I9500
ncarellan said:
I had the same problem, and mine was solved with last firmware update. Once updated, I opened the camera and got a new camera firmware message, after that the problem was gone.
I9505XXUAMDN
Cam fw: S13F0SAGB39
Click to expand...
Click to collapse
And was the error "camera fail"?
Sent from my GT-I9505 using Tapatalk 2
It happened to me, but a reboot solved it. Have you tried with an alternative camera app?
Good luck!
Having the same problem with mine, it's starts fine then after couple of times opening the app it goes black then reboots, hope a SW update helps as I guess it's a camera software problem.
Sent from my GT-I9500 using xda premium
I took mine into the Verizon store, and they flat out replaced my phone with no questions. Didn't even attempt to factory reset it. I guess Samsung knows about this hardware issue. Didn't even have mine a week, and it was rooted. replacement no questions asked!
Same just go into your local store. They should replace it np.
Sent from my SGH-M919 using Tapatalk 2
ilimit said:
Same just go into your local store. They should replace it np.
Sent from my SGH-M919 using Tapatalk 2
Click to expand...
Click to collapse
I've had my s4 for 5 days and today I just started getting the "Camera failed" error.
Guess I'll take it back into the AT&T store...
I've had my TMob S4 for about a week and encountered this a # of times this AM for the first time. After some reboots, it stopped occurring. I realize it usually works great after reboots, but several times this AM it would work fine initially, then start malfunctioning with further manipulation (going into camera repeatedly, turning the front camera then switching back,etc.). Haven't been able to reproduce it all day though.
Has me a bit concerned it will come back once the trade-in period has elapsed. Which is theoretically tomorrow!
Edit: I think the problem was caused by me flashing files that were supposed to restore a photo sphere camera to the GS4. Didn't work and probably messed up stock as well (there's a newer attempt out there but I don't want it that bad to test out). I restored the backup and it works fine now. Funny thing is right after restoring it, I still had problems with the camera fail error.
Facing the same problem here. I've already reset the device to factory defaults but trying that was even a waste of time since I've got this problem since day 0, so it couldn't be due to anything that I did myself (it just never worked from the beginning).
Anyway, after that I ran the hardware test via: *#0*# The front facing camera works just fine, but the back facing camera doesn't. Since I'm living in the caribbean and ordered the phone via the US, I'm thinking of just replacing the camera myself, I saw that replacement parts on for example Ebay are about $30. Think I'll try that instead of going through all the hassle of shipping the device back. The modularity is one of the great things of the S4, replacing the camera yourself seems quite easy. Needless to say in most situations you should just return the phone under guarantee.
gekkehenkie11 said:
Facing the same problem here. I've already reset the device to factory defaults but trying that was even a waste of time since I've got this problem since day 0, so it couldn't be due to anything that I did myself (it just never worked from the beginning).
Anyway, after that I ran the hardware test via: *#0*# The front facing camera works just fine, but the back facing camera doesn't. Since I'm living in the caribbean and ordered the phone via the US, I'm thinking of just replacing the camera myself, I saw that replacement parts on for example Ebay are about $30. Think I'll try that instead of going through all the hassle of shipping the device back. The modularity is one of the great things of the S4, replacing the camera yourself seems quite easy. Needless to say in most situations you should just return the phone under guarantee.
Click to expand...
Click to collapse
did you change the module?? your camera worked?? i have the same problem as you i cannot send the phone to warranty its too expensive
heara said:
did you change the module?? your camera worked?? i have the same problem as you i cannot send the phone to warranty its too expensive
Click to expand...
Click to collapse
Nope, didnt help ! It's now at Samsung Netherlands. I bought it in the US and live on Aruba, but I'm visiting the Netherlands for a few weeks and a local repairshop sent it out to Samsung Netherlands. I think (and hope) they'll fix it under warranty. Which would be a great service. But Apple does something similar too, my brother had a problem with a his Iphone 5 (the on/off button stopped working), he went to the Apple shop in amsterdam and they just gave him a new phone, no questions asked, he didnt even have to show his warranty papers (which I didnt neither btw). Hoping it will be fixed under warranty, will know probably next week !
*EDIT* replacing the cam myself solved the problem !!
Well my S5 has been working flawlessly since I first bought it a couple of weeks ago but now I have the dreaded 'warning: camera failed' error whenever I try to go on the camera. I have tried battery pull/rebooting/freezing/clearing certain apps but no dice.
Hopefully this isn't a sign of things to come with other S5's as I have seen there is already a lot of talk about it elsewhere online but mainly with the US Sprint variants. Admittedly I have been using mine quite extensively but my S4 didn't suffer from this problem and I used that heavily too.
Hope I don't have to send it back for a replacement as what a ballache! Plus I'm not sure I'll even be covered as I have rooted and installed a custom recovery so my knox is tripped lol. If they won't cover it I'll just try and reseat the flex cable for the camera sensor or even order a new part.
I will update the thread after I have tried a few more things... !
(Bought the phone from o2, UK, BTW)
P.S the phone is now running much hotter as well even when idle... I think it is hardware related! I haven't made any app changes or updates it seems to have just happened out of the blue.
EDIT: Flashed stock rom and factory reset. Still can't use the camera ... GRRRR!!!
http://www.androidcentral.com/some-users-report-galaxy-s5-camera-failures
unfortunately sounds like this may be happening to you
ex-28 said:
http://www.androidcentral.com/some-users-report-galaxy-s5-camera-failures
unfortunately sounds like this may be happening to you
Click to expand...
Click to collapse
Yeah - I have booked a repair with o2 (my carrier). Hopefully it will be sorted ASAP! They say it can take up to 4 days so not that bad I guess...
Emporioo said:
Yeah - I have booked a repair with o2 (my carrier). Hopefully it will be sorted ASAP! They say it can take up to 4 days so not that bad I guess...
Click to expand...
Click to collapse
hope it all gets sorted out , it sucks but least happened now rather then later down the road.
Just to let you all know who are curious as to who is experiencing this fault, i have just recieved the dreaded warning. got my phone 3 days ago from carphone warehouse in plymouth uk, unlocked. seems a pretty widespread fault. mass recall????
I had the same problem. Rebooted cleared cache and it went away. Mines rooted though
Sent from my SM-G900T using XDA Premium 4 mobile app
Everyone who has the hardware fault should post their seriel numbers so we can figure out which batch these phones are coming from.
Sent from my SM-G900P using Tapatalk
dpwhitty11 said:
Everyone who has the hardware fault should post their seriel numbers so we can figure out which batch these phones are coming from.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
I have a G900F from Hong Kong. No issues here. Had the phone for 2+ weeks now, and using the camera all the time. Touch wood!! :good:
If there's this problem experiencing by lot of people, is there any way to fix this?
phonearena.com said:
As we suggested on Saturday, those with a Samsung Galaxy S5 that is affected, should call Samsung at 1-888-987-4357 to arrange an exchange under the warranty.
Click to expand...
Click to collapse
Note: Article focuses on Verizon.
Source
Internacional version issues, same problem in spanish carrier free model
Enviado desde mi SM-G900F mediante Tapatalk
Hey guys just a quick update o2 wasn't able to fix my phone so sent me a brand new one instead fingers crossed it was just a bad phone and won't happen again :good:
I've got a slightly different problem. Mine says recording failed, but I can take pictures.
I'm wondering if I removed something I shouldn't have with titanium backup though... I hope anyway...
Sent from my SM-G900F using XDA Free mobile app
I had it too...
But they replaced my old s5 to a new one without any problems ! :good:
I had "Warning Camera Failed" problem on my SM-G900SW (S5 in Canada), along with some other weird problems.
After reading an announcement from Samsung that the problem is ROM related download the stack image for my device/provider from Samfirmware and re-flashed the phone.
The problem went away, and so did some other issues.
Hey guys, I was using my phone today as per usual but for some reason, the app I was using crashed and then the phone shut off. The phone then went into a boot loop and I thought it'd be an easy fix to just reformat the phone/factory reset, however, these solutions didn't work.
So I went to Factory Image for Nexus and installed 7.1.2 (N2G48B, Jul 2017) with the script and line by line but there is still no success. The phone just turns on, has the "Google" boot screen then turns back off. I am unable to get into recovery and nothing that I tried worked.
I tried looking around for a fix and there are some wacky solutions that people have used and had some success like using a heat gun on it and letting it die out but I feel like that's unsafe.
I also tried this but it also didn't work.
Can anyone help me with this issue?
(Also my 6P is out of warranty so I'm pretty much screwed)
Update:
I contacted Google first, then Contacted Huawei about the same issue. Explained to Google what was wrong, then Huawei and Huawei told me to just contact a 3rd party repair shop to see if they can fix it. I looked at motherboard replacements for my 6P and it costs around $200-$300. I thought that was a bit insane, so I contacted Google again in hopes of them replacing my 6P despite it not being under warranty. I explained to them that I contacted Huawei about to issue, then looked all over the internet to find a solution to the problem and they understood that I was frustrated with this problem so they replaced my device! Took a lot of explaining but it all worked out.
tl;dr contacted google to RMA my device even though it is not under a warranty. Also, as far as I know there is no solution to this problem except replacing the motherboard.
vraj1470 said:
Hey guys, I was using my phone today as per usual but for some reason, the app I was using crashed and then the phone shut off. The phone then went into a boot loop and I thought it'd be an easy fix to just reformat the phone/factory reset, however, these solutions didn't work.
So I went to Factory Image for Nexus and installed 7.1.2 (N2G48B, Jul 2017) with the script and line by line but there is still no success. The phone just turns on, has the "Google" boot screen then turns back off. I am unable to get into recovery and nothing that I tried worked.
I tried looking around for a fix and there are some wacky solutions that people have used and had some success like using a heat gun on it and letting it die out but I feel like that's unsafe.
I also tried this but it also didn't work.
Can anyone help me with this issue?
(Also my 6P is out of warranty so I'm pretty much screwed)
Click to expand...
Click to collapse
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
DEVILOPS 007 said:
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
Click to expand...
Click to collapse
I cannot enter recovery mode. I called Huawei and they said "When you are in bootloader, go to Recovery mode option and then when you press the power button, hold the power button in and the Volume Up button to get into recovery." I tried these steps but it doesn't work.
I first used the script that was given in the folder to flash the stock image but it didn't work. So I did the steps manually and still had no luck. I do not know what you mean when you say "format user data" command. The instructions on the google website doesn't say to do this step. Also, I assumed that all the data is erased when I locked and unlocked the bootloader.
When I plug it into my computer, My device manager says this: https://puu.sh/wJBzI/f7fa02b291.png
i am literally having the same problem. Just a random bootloop in the middle of the day. cant get to recovery, did a full factory reset, even relocked, stuck in a google logo bootloop. followed step 10 in this thread
Same issue here. I can get into bootloader and recovery. Have tried flashing all sorts of different firmwares, sideloaded many OTA's.
in TWRP if I try to backup or restore it craps out a few percent in.
Andrewbud said:
Same issue here. I can get into bootloader and recovery. Have tried flashing all sorts of different firmwares, sideloaded many OTA's.
in TWRP if I try to backup or restore it craps out a few percent in.
Click to expand...
Click to collapse
Have you tried formating partions?
Wow this seems like a common issue..I'm surprised that there isn't a fix for it already. I'll keep this post updated if I find a fix for the issue, but as for now, I'm waiting for my phone to die out and seeing if I can do anything from there.
vraj1470 said:
Wow this seems like a common issue..I'm surprised that there isn't a fix for it already. I'll keep this post updated if I find a fix for the issue, but as for now, I'm waiting for my phone to die out and seeing if I can do anything from there.
Click to expand...
Click to collapse
BLOD is a hardware issue. No recovery mode= S.O.L. Time to move on.
Exodusche said:
Have you tried formating partions?
Click to expand...
Click to collapse
Some but not all.
If I wanted to format all possible partitions which would they be?
Andrewbud said:
Some but not all.
If I wanted to format all possible partitions which would they be?
Click to expand...
Click to collapse
Not sure I just did data and cache. Don't believe mine was true BLOD but presented same symptoms.
DEVILOPS 007 said:
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
Click to expand...
Click to collapse
v12xke said:
BLOD is a hardware issue. No recovery mode= S.O.L. Time to move on.
Click to expand...
Click to collapse
I find it hard to belive it's ****ed beyond all repair...It's a pretty new phone and there still isnt any solution for it? That's insane.
vraj1470 said:
I find it hard to belive it's ****ed beyond all repair...It's a pretty new phone and there still isnt any solution for it? That's insane.
Click to expand...
Click to collapse
Out of warranty? Well, sure you can buy a motherboard and swap it out for more than the phone is worth... or just buy another phone?
v12xke said:
Out of warranty? Well, sure you can buy a motherboard and swap it out for more than the phone is worth... or just buy another phone?
Click to expand...
Click to collapse
It's out of warranty.
But why would a phone that was made in 2015 break in 2017. A 2 year life cycle? It's so infuriating that I spent $550 on a phone and now the only other option for me to use this phone after a year and a half is to either buy a new motherboard for the phone or get a new one.
Got an rma with Huawei Canada. Purchased from telus Dec 1 2015
I don't wanna sound like an ass but clearly folks are not reading and searching before posting. This BLOD issue has so many different threads it's now silly. Boot loop with no recovery equals dead. Period. If you have recovery available, them keep plugging away at the options people's have offered in countless threads. As a parting note, just scroll down passed this past for say the next 40 and count the number of posts about boot looping. It might surprise you... Sorry for the rant...
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
mustardayonnaise said:
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
Click to expand...
Click to collapse
I saw all of the posts about the bootloop. I just couldn't find a solution to the problem so I posted again with a post thst had detailed things on what I did. It's insane how there is no fix for it though. It's even a common problem and Google/Huawei doesn't cover it unless its under warranty...
I was able to contact Google about the situation and they sent me a replacement. I'm considering selling the unit they sent me..
vraj1470 said:
I saw all of the posts about the bootloop. I just couldn't find a solution to the problem so I posted again with a post thst had detailed things on what I did. It's insane how there is no fix for it though. It's even a common problem and Google/Huawei doesn't cover it unless its under warranty...
I was able to contact Google about the situation and they sent me a replacement. I'm considering selling the unit they sent me..
Click to expand...
Click to collapse
You should unload it on Craigslist/Ebay/whatever ASAP, in my opinion. Use the equity to buy a better, more stable phone... I love the Pixel but it costs a lot... at least it's not ****ing Huawei. Screw this goddamn phone.
I've picked up an LG G5 as a stopgap until I can figure out what my next move is. I'm just really annoyed because I had planned on keeping the 6P for at least 3 years; I'm not big on constantly upgrading.. I like to buy a high-end product that will last me a long time and that I won't have to worry about. I didn't even make halfway to that ownership goal.
mustardayonnaise said:
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
Click to expand...
Click to collapse
Oh the same thing happened here with my 64gig version. My warranty expired in April and Phone BLOD in June in the middle of the day while i was listening to music at office. Had to spend the rest of the day jumping through loops with either google and huawei. The end result was motherboard replacement and since i had no warranty they wanted to give 25k (390$) (New 32gb comes at around 22k). I tried all the options that were available here on XDA but nothing worked. I am so disappointed in huawei and google, I've seen cases in US where they replace the device even when warranty is expired but not here, the customer care services are sorely lacking at my place. Week after bought One Plus 5 which is loads better than 6P and you don't even need to root it as most of things that needed root comes per-loaded in their Settings and no bloatware whatsoever.
mustardayonnaise said:
You should unload it on Craigslist/Ebay/whatever ASAP, in my opinion. Use the equity to buy a better, more stable phone... I love the Pixel but it costs a lot... at least it's not ****ing Huawei. Screw this goddamn phone.
I've picked up an LG G5 as a stopgap until I can figure out what my next move is. I'm just really annoyed because I had planned on keeping the 6P for at least 3 years; I'm not big on constantly upgrading.. I like to buy a high-end product that will last me a long time and that I won't have to worry about. I didn't even make halfway to that ownership goal.
Click to expand...
Click to collapse
Yeah, I'm probably gonna sell it and wait for the Galaxy Note 8 maybe. I'm going to stick with my 3 year old HTC one M8 in the meantime...Also, What do you think the asking price is for the Nexus 6P 64GB model is?