Hey guys, I was using my phone today as per usual but for some reason, the app I was using crashed and then the phone shut off. The phone then went into a boot loop and I thought it'd be an easy fix to just reformat the phone/factory reset, however, these solutions didn't work.
So I went to Factory Image for Nexus and installed 7.1.2 (N2G48B, Jul 2017) with the script and line by line but there is still no success. The phone just turns on, has the "Google" boot screen then turns back off. I am unable to get into recovery and nothing that I tried worked.
I tried looking around for a fix and there are some wacky solutions that people have used and had some success like using a heat gun on it and letting it die out but I feel like that's unsafe.
I also tried this but it also didn't work.
Can anyone help me with this issue?
(Also my 6P is out of warranty so I'm pretty much screwed)
Update:
I contacted Google first, then Contacted Huawei about the same issue. Explained to Google what was wrong, then Huawei and Huawei told me to just contact a 3rd party repair shop to see if they can fix it. I looked at motherboard replacements for my 6P and it costs around $200-$300. I thought that was a bit insane, so I contacted Google again in hopes of them replacing my 6P despite it not being under warranty. I explained to them that I contacted Huawei about to issue, then looked all over the internet to find a solution to the problem and they understood that I was frustrated with this problem so they replaced my device! Took a lot of explaining but it all worked out.
tl;dr contacted google to RMA my device even though it is not under a warranty. Also, as far as I know there is no solution to this problem except replacing the motherboard.
vraj1470 said:
Hey guys, I was using my phone today as per usual but for some reason, the app I was using crashed and then the phone shut off. The phone then went into a boot loop and I thought it'd be an easy fix to just reformat the phone/factory reset, however, these solutions didn't work.
So I went to Factory Image for Nexus and installed 7.1.2 (N2G48B, Jul 2017) with the script and line by line but there is still no success. The phone just turns on, has the "Google" boot screen then turns back off. I am unable to get into recovery and nothing that I tried worked.
I tried looking around for a fix and there are some wacky solutions that people have used and had some success like using a heat gun on it and letting it die out but I feel like that's unsafe.
I also tried this but it also didn't work.
Can anyone help me with this issue?
(Also my 6P is out of warranty so I'm pretty much screwed)
Click to expand...
Click to collapse
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
DEVILOPS 007 said:
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
Click to expand...
Click to collapse
I cannot enter recovery mode. I called Huawei and they said "When you are in bootloader, go to Recovery mode option and then when you press the power button, hold the power button in and the Volume Up button to get into recovery." I tried these steps but it doesn't work.
I first used the script that was given in the folder to flash the stock image but it didn't work. So I did the steps manually and still had no luck. I do not know what you mean when you say "format user data" command. The instructions on the google website doesn't say to do this step. Also, I assumed that all the data is erased when I locked and unlocked the bootloader.
When I plug it into my computer, My device manager says this: https://puu.sh/wJBzI/f7fa02b291.png
i am literally having the same problem. Just a random bootloop in the middle of the day. cant get to recovery, did a full factory reset, even relocked, stuck in a google logo bootloop. followed step 10 in this thread
Same issue here. I can get into bootloader and recovery. Have tried flashing all sorts of different firmwares, sideloaded many OTA's.
in TWRP if I try to backup or restore it craps out a few percent in.
Andrewbud said:
Same issue here. I can get into bootloader and recovery. Have tried flashing all sorts of different firmwares, sideloaded many OTA's.
in TWRP if I try to backup or restore it craps out a few percent in.
Click to expand...
Click to collapse
Have you tried formating partions?
Wow this seems like a common issue..I'm surprised that there isn't a fix for it already. I'll keep this post updated if I find a fix for the issue, but as for now, I'm waiting for my phone to die out and seeing if I can do anything from there.
vraj1470 said:
Wow this seems like a common issue..I'm surprised that there isn't a fix for it already. I'll keep this post updated if I find a fix for the issue, but as for now, I'm waiting for my phone to die out and seeing if I can do anything from there.
Click to expand...
Click to collapse
BLOD is a hardware issue. No recovery mode= S.O.L. Time to move on.
Exodusche said:
Have you tried formating partions?
Click to expand...
Click to collapse
Some but not all.
If I wanted to format all possible partitions which would they be?
Andrewbud said:
Some but not all.
If I wanted to format all possible partitions which would they be?
Click to expand...
Click to collapse
Not sure I just did data and cache. Don't believe mine was true BLOD but presented same symptoms.
DEVILOPS 007 said:
First, check a few things. Can you enter recovery mode? When flashing stock, did you flash all the images separately after extracting the stock zip and run the format user data command afterwards?. What do you see in device manager when plugging your phone in while in bootloader?
Click to expand...
Click to collapse
v12xke said:
BLOD is a hardware issue. No recovery mode= S.O.L. Time to move on.
Click to expand...
Click to collapse
I find it hard to belive it's ****ed beyond all repair...It's a pretty new phone and there still isnt any solution for it? That's insane.
vraj1470 said:
I find it hard to belive it's ****ed beyond all repair...It's a pretty new phone and there still isnt any solution for it? That's insane.
Click to expand...
Click to collapse
Out of warranty? Well, sure you can buy a motherboard and swap it out for more than the phone is worth... or just buy another phone?
v12xke said:
Out of warranty? Well, sure you can buy a motherboard and swap it out for more than the phone is worth... or just buy another phone?
Click to expand...
Click to collapse
It's out of warranty.
But why would a phone that was made in 2015 break in 2017. A 2 year life cycle? It's so infuriating that I spent $550 on a phone and now the only other option for me to use this phone after a year and a half is to either buy a new motherboard for the phone or get a new one.
Got an rma with Huawei Canada. Purchased from telus Dec 1 2015
I don't wanna sound like an ass but clearly folks are not reading and searching before posting. This BLOD issue has so many different threads it's now silly. Boot loop with no recovery equals dead. Period. If you have recovery available, them keep plugging away at the options people's have offered in countless threads. As a parting note, just scroll down passed this past for say the next 40 and count the number of posts about boot looping. It might surprise you... Sorry for the rant...
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
mustardayonnaise said:
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
Click to expand...
Click to collapse
I saw all of the posts about the bootloop. I just couldn't find a solution to the problem so I posted again with a post thst had detailed things on what I did. It's insane how there is no fix for it though. It's even a common problem and Google/Huawei doesn't cover it unless its under warranty...
I was able to contact Google about the situation and they sent me a replacement. I'm considering selling the unit they sent me..
vraj1470 said:
I saw all of the posts about the bootloop. I just couldn't find a solution to the problem so I posted again with a post thst had detailed things on what I did. It's insane how there is no fix for it though. It's even a common problem and Google/Huawei doesn't cover it unless its under warranty...
I was able to contact Google about the situation and they sent me a replacement. I'm considering selling the unit they sent me..
Click to expand...
Click to collapse
You should unload it on Craigslist/Ebay/whatever ASAP, in my opinion. Use the equity to buy a better, more stable phone... I love the Pixel but it costs a lot... at least it's not ****ing Huawei. Screw this goddamn phone.
I've picked up an LG G5 as a stopgap until I can figure out what my next move is. I'm just really annoyed because I had planned on keeping the 6P for at least 3 years; I'm not big on constantly upgrading.. I like to buy a high-end product that will last me a long time and that I won't have to worry about. I didn't even make halfway to that ownership goal.
mustardayonnaise said:
I have the BLOD as well. 16 month old phone bought from Best Buy, so Google and Huawei have both given me the middle finger. I'm so [email protected]#king pissed about it.
I've been able to do the hairdryer trick to get the phone up and running again, but I can't really do anything beyond texting. The moment I do anything proc-intensive that would cause it to flip to the big cluster I'm back to the BLOD and fishing out my wife's hairdryer again. It's lunacy.
I'm curious as to how big of a fraction of the N6Ps are affected by this. Like CyberpodS2 said, there are a bazillion threads about this now, so how many Nexuses have sh$t the bed at this point? Seems like a lot (although the internet is admittedly a very noisy place)...
Click to expand...
Click to collapse
Oh the same thing happened here with my 64gig version. My warranty expired in April and Phone BLOD in June in the middle of the day while i was listening to music at office. Had to spend the rest of the day jumping through loops with either google and huawei. The end result was motherboard replacement and since i had no warranty they wanted to give 25k (390$) (New 32gb comes at around 22k). I tried all the options that were available here on XDA but nothing worked. I am so disappointed in huawei and google, I've seen cases in US where they replace the device even when warranty is expired but not here, the customer care services are sorely lacking at my place. Week after bought One Plus 5 which is loads better than 6P and you don't even need to root it as most of things that needed root comes per-loaded in their Settings and no bloatware whatsoever.
mustardayonnaise said:
You should unload it on Craigslist/Ebay/whatever ASAP, in my opinion. Use the equity to buy a better, more stable phone... I love the Pixel but it costs a lot... at least it's not ****ing Huawei. Screw this goddamn phone.
I've picked up an LG G5 as a stopgap until I can figure out what my next move is. I'm just really annoyed because I had planned on keeping the 6P for at least 3 years; I'm not big on constantly upgrading.. I like to buy a high-end product that will last me a long time and that I won't have to worry about. I didn't even make halfway to that ownership goal.
Click to expand...
Click to collapse
Yeah, I'm probably gonna sell it and wait for the Galaxy Note 8 maybe. I'm going to stick with my 3 year old HTC one M8 in the meantime...Also, What do you think the asking price is for the Nexus 6P 64GB model is?
Related
Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.
Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.
It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!
Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.
Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium
I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.
This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.
To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.
TL;DR
Cliff notes?
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Click to expand...
Click to collapse
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
Click to expand...
Click to collapse
Agree
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Click to expand...
Click to collapse
It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.
superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.
johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
Click to expand...
Click to collapse
Thought as much. Thanks for reading the long post!!:good:
sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
Click to expand...
Click to collapse
The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
dc/dc said:
TL;DR
Cliff notes?
Click to expand...
Click to collapse
Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.
johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
Click to expand...
Click to collapse
You read my mind!! Totally agree!!:good:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
Click to expand...
Click to collapse
It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.
I'm just impressed that Google had a service center in Bangalore.
Yeah sucks. Let us know how it goes.
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
Click to expand...
Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
Click to expand...
Click to collapse
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Click to expand...
Click to collapse
It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...
It feels like i paid for a Premium brick costing 700 dollars!
Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.
jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
Click to expand...
Click to collapse
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
Click to expand...
Click to collapse
I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:
treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
Click to expand...
Click to collapse
Spam?
5.1 said:
Spam?
Click to expand...
Click to collapse
You call it spam, I call it desperate...
treezy26 said:
You call it spam, I call it desperate...
Click to expand...
Click to collapse
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
Click to expand...
Click to collapse
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
Click to expand...
Click to collapse
Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...
Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
Mrtoye said:
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
Click to expand...
Click to collapse
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
billycar11 said:
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
Click to expand...
Click to collapse
the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
Mrtoye said:
the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
Click to expand...
Click to collapse
yes same issue it would show a little x.
but the replacements should not void the rest of your warranty is that a new thing i rmaed my nexus 6 like 6 times over the whole life of the warranty they never reset my 1 year warranty or told me once you get this rma you only have 90 day thats junk i would just tell them your original warranty is still valid if you need rma but reflash will probably fix it
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
Mrtoye said:
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
Click to expand...
Click to collapse
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
elevatorguy said:
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
Click to expand...
Click to collapse
Have you noticed any differences ? Please tell me I'm not crazy lol
Mrtoye said:
Have you noticed any differences ? Please tell me I'm not crazy lol
Click to expand...
Click to collapse
The little I've used it so far it seems to be cooler, will know for sure when I go to work tomorrow night and get bored. Will let you know for sure after that.
Sounds like you have Sprint
This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!
Thomas Cloutier said:
This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!
Click to expand...
Click to collapse
What firmware? Stock or custom rom?
garywojdan81 said:
What firmware? Stock or custom rom?
Click to expand...
Click to collapse
Latest stock firmware. Has been sent to essential for repair/ replacement. Would still be nice to know what else I could have done.
You held the power button down until the phone completely powered off? I'm assuming you did but just checking. If Essential is taking the phone for repair presumably they made sure you did all the obvious things first.
jhs39 said:
You held the power button down until the phone completely powered off? I'm assuming you did but just checking. If Essential is taking the phone for repair presumably they made sure you did all the obvious things first.
Click to expand...
Click to collapse
Yes I did everything the the girl on customer service told me to do. I'm wondering if maybe cause of it freezing had something to do with the ram?
Thomas Cloutier said:
This morning I had to force reboot my phone because it froze. But it never rebooted. Here I am 11 hours later, and it still won't boot up. I've tried everything; charging it, and trying to boot into recovery mode. No luck. Can someone please help me out?! The carrier will not send it to essential due to the fact that I did a sim card swap, and that voided the warranty. (BTW that's the stupidest thing I've in my life) HELP!!
Click to expand...
Click to collapse
First, where are you? Country that is? In the US that is not a valid reason to void a warranty if you have the receipt.
Also how long are you holding the power button?
In some cases you might have to attach the charger and hold the button for 30-45 seconds.
Does the charging light come on?
Hold all three buttons for about 30 seconds, this forces a hard reboot
Thomas Cloutier said:
Yes I did everything the the girl on customer service told me to do. I'm wondering if maybe cause of it freezing had something to do with the ram?
Click to expand...
Click to collapse
It could be caused by bad memory or a bad CPU. It's hard to say but if Essential customer support had you try different things they must think it's hardware failure. If you are in the US they aren't going to fix your phone and send it back to you. They're going to replace it with a refurbished phone. Hopefully they aren't like Google who more often than not sends customers refurbished phones that are defective when someone does an RMA. I haven't heard any similar horror stories about Essential so far. Essential also makes its own phones while Google uses an outside manufacturer so their situations are a bit different but owning two Google phones (Nexus 6P & Pixel XL) has made me wary where refurbished replacements are concerned. But Essential probably couldn't get away with what Google does without getting slammed in the tech press so you are likely pretty safe. Good luck.
jhs39 said:
It could be caused by bad memory or a bad CPU. It's hard to say but if Essential customer support had you try different things they must think it's hardware failure. If you are in the US they aren't going to fix your phone and send it back to you. They're going to replace it with a refurbished phone. Hopefully they aren't like Google who more often than not sends customers refurbished phones that are defective when someone does an RMA. I haven't heard any similar horror stories about Essential so far. Essential also makes its own phones while Google uses an outside manufacturer so their situations are a bit different but owning two Google phones (Nexus 6P & Pixel XL) has made me wary where refurbished replacements are concerned. But Essential probably couldn't get away with what Google does without getting slammed in the tech press so you are likely pretty safe. Good luck.
Click to expand...
Click to collapse
We'll see what they end up sending back next week, I'm I get a different phone, so I won't end up having the same issues. But then again I hope they can fix the issue on my phone