Possible hardware malfunctions? - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

So I have the Verizon E+, and for some reason, the Advanced calling went all buggy. Started dropping calls and whatnot. That, from what I was told by the verizon rep is a pretty common problem with Samsung devices. Fine. Now I'm having issues with fast charging. Not quite sure what's going on, but it just won't work. I'm using the oem charger.Any ideas guys?
Edit: Nvm. Dummy OP didn't have the USB connected to the wall adapter all the way. Lol

I also see my fast charging does not work all the time. I plug, unplug, plug it in and the message charging will come up and then only sometimes it will say fast charging after that. Others are having the same issue. This is with the cord and charger that came with the phone. Thinking of replacing it this weekend.
Sent from my SM-G928T using Tapatalk

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[Q] fast charging issues!!!!!

soo my issue is the fast charging.
first few days it was fast charging everything worked fine after that it stoped fast charging. when i plug it in it dosent show "fast charge connected" insted it shows " usb ".... so i thought something wrong with the cable so i changed it.... so i changed just the cable not the plug works fine. my first thought is that the cable is broken or something,
1. can that be true that the cable is not proper build?
2. does it affect anything that i charge my phone with an older cable?
Just double check under settings, power settings, fast charging is still checked. Once I accidently uncheked it.
Sent from my SM-N910C using Tapatalk
iznee said:
Just double check under settings, power settings, fast charging is still checked. Once I accidently uncheked it.
Sent from my SM-N910C using Tapatalk
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no no the fast charging is checked.... like i said with the cable that came with the phone fast charging is not working...... other cables yes everythings normal
That's odd because the cable has nothing to do with it. Maybe your stock cable has been damaged.
I don't know it's confusing to me too. because the first two days it was working great after that It's not fast charging . maybe my cable was bad made!! but fast charging is working with another cable l have from my old s3 !
Sent from my SM-N910F using XDA Free mobile app
Also does it affect something on my battery that im using an old cable for fast charging???
Sent from my SM-N910F using XDA Free mobile app
How do you know of fast charging is working? Thought the screen had to be off?
Yes the cable will affect fast charging. Fast charging only works with cables of certain gauge (thickness). You must have damaged your cable, or it was already damaged before you got it. Don't worry this has no effect on the battery, no degradation.
The Unabomber said:
How do you know of fast charging is working? Thought the screen had to be off?
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It shouldnt be off so fast charging can work! when i charge it the "fast charge connected" notification appears....
Sent from my SM-N910F using XDA Free mobile app
ozaghloul said:
Yes the cable will affect fast charging. Fast charging only works with cables of certain gauge (thickness). You must have damaged your cable, or it was already damaged before you got it. Don't worry this has no effect on the battery, no degradation.
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ok so the cable could have been already damaged...... the thing is when i fast charge it with the other cable it charges the same time as the cable that came with the phone.... i also noticed that i get the same battery life also...... sooooo i there must be no harm at all right????
rapid charging multiple issues
My Note 4 did the same thing: 1st charge worked great, then it started showing connected to the RC, but unable to charge and flashing LED. Sometimes it still charges okay (not rapid) and sometimes really crawls. The "not able to charge" plops up every few minutes. Word was that there was a chord issue with the OEM and that they were fixed, but replacing the ones that were shipped already with a problem. That didn't fix my issue. The new word is that it's a device issue in some cases. For me, it does appear to be the device since I've done a FDR and tested multiple chargers, chords, OEM and carrier options. Contacting Samsung today as a DOA device. I'll let you know what happens. :fingers-crossed:
astrit_arsllani said:
ok so the cable could have been already damaged...... the thing is when i fast charge it with the other cable it charges the same time as the cable that came with the phone.... i also noticed that i get the same battery life also...... sooooo i there must be no harm at all right????
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If you are hooking it up to a computer to charge, you will not get fast charging. It has to be plugged in with the power plug only to get a fast charge.
Zillasisboom said:
My Note 4 did the same thing: 1st charge worked great, then it started showing connected to the RC, but unable to charge and flashing LED. Sometimes it still charges okay (not rapid) and sometimes really crawls. The "not able to charge" plops up every few minutes. Word was that there was a chord issue with the OEM and that they were fixed, but replacing the ones that were shipped already with a problem. That didn't fix my issue. The new word is that it's a device issue in some cases. For me, it does appear to be the device since I've done a FDR and tested multiple chargers, chords, OEM and carrier options. Contacting Samsung today as a DOA device. I'll let you know what happens. :fingers-crossed:
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Same problem here
Have you smell the adaptive? It feel like give you a cancer .
I dont know what happend to my adaptive too, the cable still normal because i have checked with other adaptive( another samsung device)
Rapid charging solved!
honhan0904 said:
Same problem here
Have you smell the adaptive? It feel like give you a cancer .
I dont know what happend to my adaptive too, the cable still normal because i have checked with other adaptive( another samsung device)
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I got a replacement device by warranty and it's charging exactly as it should. All of my cables and plugs are working.
Wow...it's fast...faster than expected even! I'm loving the new Note, now! Just one of those things that happens sometimes.
Good luck with getting yours working. I should think it would be covered by the warranty.
Happy holidays to you and yours!
replacement
How long did it take to get a replacement? Had my phone for almost a month now and its very on /off with the charging. When i first got it it showed fast charger connected and got 50% charge as advertised in half an hour. Now it will, if im lucky charge maybe 10% in an hour. Just now, went to bed with 13%. 5hrs later it got to 32%. Havent tried a different cable and plug combo yet.
Zillasisboom said:
I got a replacement device by warranty and it's charging exactly as it should. All of my cables and plugs are working.
Wow...it's fast...faster than expected even! I'm loving the new Note, now! Just one of those things that happens sometimes.
Good luck with getting yours working. I should think it would be covered by the warranty.
Happy holidays to you and yours!
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Click to collapse
Another thing to check, make sure the standard usb end is snug in the charging adapter. Mine wasn't fast charging, but it was slow charging (I think - showed lightening bolt in battery icon) and then I pushed the usb into the fast charging wall adapter a little more and it resolved the issue
Hey, I was wondering if you're still experiencing this problem; I have the same model number & have the same problem.
fast charging issues
5parc said:
Hey, I was wondering if you're still experiencing this problem; I have the same model number & have the same problem.
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I've had my Note since December last. It was fast charging just fine for about a month then I noticed it became sporadic, then it went to slow charge after that, then stopped charging altogether.
I changed the cable and it started to fast charge again for about a month and the same thing happened. It just deteriorated over time until it stopped charging.. So this is what I've been doing since. I'm on my third cable now. I've been wondering if the higher voltage etc, that enables the fast charge feature breaks the cable down. Just a thought:confused.
I had the same issue when I just got my note 4 a few months back. It turn out to be the charger that is causing the problem. I went to the service centre (in Singapore), the reception told me it is a common problem with the charger. Had it changed and the problem solved.
fast charge
So my problem was that the first days fast charging was working then I deside to desable the fast charge and now I can't enable I need help

Fast charging issue

Hi guys,
I recently brought a new Note 4 two weeks ago and its awesome, but 2 times this week now I've stuck the phone on charge to get a boost & the fast charge facility has not kicked in.. meaning its only charged about 20% in 30minutes.
If I restart the Note it seems to correct itself but it is a bit frustrating that the phone is less than a month old and 1 of its main selling points isn't working properly.
I have got a sm-n910f running Lollipop 5.0.1
My phones not rooted and I usually clear open apps before sticking the phone on charge.
Fast charge is toggled on. Can anyone give me any suggestions to what might fix this?
I put this query into the battery thread this morning but didnt get a response, so apologies for clogging up the forum but I am hopeful that some genius on Xda can give me some help here [emoji3]
Thanks for your help
Fast chargin is working only till 50% If you are more than 50, then it is charging with normal speed.
Thanks @Matin.salat I know this. When put my phone on charge at 15% and went to check it 20-25 minutes later it had only crept up 9% to 24%
do you get the "adaptive fast charger" (or something like that) notification when you plug it in? are you using the supplied cable? power only cables do not work with quick charge; needs to be data+power.
AFAIK Fast Adaptive charging only works if you have the specific adapter (charging block) that is capable of it. Are you using the original charger that came with the Note 4?
Below is a link to the part on samsung's website;
http://www.samsung.com/us/mobile/cell-phones-accessories/EP-TA20JWEUSTA
Hope that helps.
RAF_SHC said:
AFAIK Fast Adaptive charging only works if you have the specific adapter (charging block) that is capable of it. Are you using the original charger that came with the Note 4?
Below is a link to the part on samsung's website;
http://www.samsung.com/us/mobile/cell-phones-accessories/EP-TA20JWEUSTA
Hope that helps.
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Yep using the correct charger and usb cable that comes with it. I chucked my phone on charge at 14% at 17:45 today. Went to grab my phone at 20:00 and its only at 43% charged.
I'll be taking it back and replacing it tomorrow or sunday.. I must have a faulty handset!!!
Bun-G said:
Yep using the correct charger and usb cable that comes with it. I chucked my phone on charge at 14% at 17:45 today. Went to grab my phone at 20:00 and its only at 43% charged.
I'll be taking it back and replacing it tomorrow or sunday.. I must have a faulty handset!!!
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Hey.. I am using a SM-M910C. I had a similar problem just like you. My device is just 4 months old. Fast Charging used to work properly until a week back suddenly I noticed that it wasnt charging fast. Just like you mentioned, it was charging extremely slow. I checked everything to find out whether the problem was with the phone, power brick or cable. I borrowed my friends cable and tried it on and voila it was working fine. It was showing fast charger connected in notifications. So then I remember that, I had used the same charger and cable to charge my Power Bank before that. And I clearly remember the cable being hot at the time when I removed it. So figured that the cable got burnt off or something. Because the cable needs to have a particular resistance in order to support fast charging. Went and bought a new authentic cable and now fast charging is working as it used to. Never gonna charge the power bank with it anymore.
Hope this helps. Cheers!
azuldio said:
Hey.. I am using a SM-M910C. I had a similar problem just like you. My device is just 4 months old. Fast Charging used to work properly until a week back suddenly I noticed that it wasnt charging fast. Just like you mentioned, it was charging extremely slow. I checked everything to find out whether the problem was with the phone, power brick or cable. I borrowed my friends cable and tried it on and voila it was working fine. It was showing fast charger connected in notifications. So then I remember that, I had used the same charger and cable to charge my Power Bank before that. And I clearly remember the cable being hot at the time when I removed it. So figured that the cable got burnt off or something. Because the cable needs to have a particular resistance in order to support fast charging. Went and bought a new authentic cable and now fast charging is working as it used to. Never gonna charge the power bank with it anymore.
Hope this helps. Cheers!
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I did the same thing. It took almost 8 hours to fully charge it so i borrowed my wifes S5 charger and voila, fast charging again.
The o2 shop swapped my charger and usb cable and its all good now [emoji3]
fast charging not working
Hi we have similar issues, my Note 4 is almost for months old in my hands and I have no issues with fast charger before..it was just happened after I updated my Android version to 5.1.1 lollipop..and now this happened I started charge my phone at 6:47 pm and finished 9:15 do you think its normal ? sounds stange ! normally before Its finished just only 90 minutes..hope some one can help my problem and fix it.. thank you

[SOLVED] Does the USB cable have to support fast charge?

Is it both the charger brick and the USB cable that support fast charge or just the brick?
I ask because I want to use the longer USB cable from my Samsung Galaxy Tab S but somebody recently told me the cable also has to support fast charge. When connected, the phone says it is fast charging.
Can anybody confirm this?
Thank you.
Sent from my SM-G935F using Tapatalk
I used my longer cable I got with my galaxy tab s, and it fast charged fine.
Technically the brick, the cable and where you're plugging it into all play a part. But it's actually only the brick that's fast charge certified.
Granted if you buy a cheap cable, then it might not work. I have several cables that are very thin, and didn't work with fast charging. But they were cheap.
I have numerous white Samsung cables I've used over the years, going back to the one I got with my galaxy S3, and all of them work with fast charging.
If it's a decent cable and not cheap, chances are it'll be fine.
If it says its fast charging, then it is
Sent from my SM-G935F using Tapatalk
I use plug that came with my note 4 and wire that come with one of my many xperia device so don't think the wire makes difference
Well last night I used my longer Tab S cable with the Fast Charge brick and it still charged ectremely fast, so that answers that question.
Thanks people.
You can see if it's fast charging on the lock screen, it will specifically state it.
Beefheart said:
You can see if it's fast charging on the lock screen, it will specifically state it.
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Ye thats the first thing I checked, but a few days ago someone on these forums suggested that even tho it says Fast charging, it does not fast charge with a "non-fast charging" cable. I guess he was making it up.

2 month old ZTE AXON 7 won't quick charge anymore.

My phone is two months old and has ceased to quick-charge. Actually, 90% of the time, it will only charge when powered down. I use the factory charger and cable but get a message that I need to use the original charger and cable. Catch 22?
I bought it at Best Buy so I took it back to them this evening. My charger is fine as is my cable. Best Buy confirmed that my issue is a factory defect and politely sent me on my way. I take care of my phones if nothing more than the fact that I've had to replace micro USB ports in the past. The weird thing is that when it charges powered down, it seems to refresh to full battery very quickly.
Has anyone else had similar issues? If in fact, I do have to deal with ZTE, what has been members experience?
Thank you for letting me vent.
Sent from my SM-N915F using XDA-Developers Legacy app
U can test your charger using USB volt amp reader on another phone which supports quick charging.
If charger works as it should then u need to test your phone with multimeter to see how much current it draws while phone is powered off without charger (battery only).
But that means you need to open 2 month old phone which i dont recommend if u have warranty.
Axon 7 draws about 2.66-2.68 amps while in quick charging mode. Volts i forgot but i think it was 6v. I'm not in shop at the moment so i cant know exactly.
But for amps i remembered.
Wallor77, thank you for your reply. My charger is in good working order. In fact, I have several 2.0 and 3.0 chargers. They all work fine on my Samsung Galaxy Note Edge. The Samsung displays "Fast Charger Connected" on the lock screen.
Now my ZTE Axon 7 will not charge while it is powered up. As soon as I turn it off, it charges just fine. This is really annoying!
Sent from my ZTE A2017U using XDA-Developers Legacy app
If your charger and cable are OK, perhaps have you recently installed an application which limits the power. Such methods exists in some antivírus to preserve the health of the battery. It's just an idea.
Envoyé de mon ZTE A2017G en utilisant Tapatalk
Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue
wallor77 said:
Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue
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I second this. But $15?! You can get them for about $5 on aliexpress!
U have USB volt amp reader with both volt units, amp units, time duration and mAh over time charged value. But 15$ was about avarage price listing. I'm sure there is cheaper as well.
UPDATE: 6/2/17
I ended up sending my phone to the ZTE repair center in TX. It took about 3 weeks to get it back. There was no explanation of what was repaired and I received my original phone; not a refurbished one. All I know was that it was covered.
Sent from my ZTE A2017U using XDA-Developers Legacy app
I am in the process of returning my 3rd Axon to ZTE. 2 of them have had this problem. It's definitely known because when I was talking to them and told them what was happening they just kind went "yeah ok" and fast tracked the whole thing. Thank god for this warranty, their quality control is ****e.
anyone noticed that occasionally it stops charging?
front firing speakers said:
anyone noticed that occasionally it stops charging?
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Last night, mine started doing this. It goes on and off about every two seconds. What's weird is it only does this with the quick charger. it slow charges when connected to a PC usb just fine. Its not the OEM charger either since my wife's quick charges just fine with the exact same charger.
Guess I'm going to have to call ZTE....
Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.
bustr85 said:
Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.
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Quick update. Swapping batteries (OEM) hasn't helped. I wonder if this is software or hardware related
Let me add to this thread. I'm also not getting quick charge anymore for maybe a month already. Tried different cables, booting to safe mode, etc. There are few instances where i see quick charging but very rarely. I was thinking it's my usb port but I haven't opened my phone yet to verify.

No fast wireless charging option? Wtf?

Hey guys, one of my co-workers has a S8 (Cricket). He just noticed that under his settings in the battery section, there is no toggle to enable Fast Wireless Charging under the Advanced options.
I've been searching here as well as in Google for any answers. I've seen a thread or two randomly on other forums, one was a VZW customer who apparently found from their customer service, that there was a known issue on some devices and the fast wireless charging option was removed. Not sure if this was in a series of production, maybe earlier production devices? That specific thread was from the beginning of Dec 2017.
I've really found no concrete answers, and actually don't get anything when I search that is specific to Cricket Devices. I've got an ATT S8+, and I have the option and actually use fast wireless charging every night.
Hoping someone knows a way to force it back, or if this is something to be fixed by Samsung?
***EDIT - I just realized that my boss doesn't have fast wireless charging either, she hasn't been able to use the fast charger we got her for Christmas. She has a Vzw S8+.
TIA
It's available after first use with a fast wireless charger. Just put it on the charger and it will be there. Hope this helps.
Sent from my SM-G950F using Tapatalk
Invincible29 said:
It's available after first use with a fast wireless charger. Just put it on the charger and it will be there. Hope this helps.
Sent from my SM-G950F using Tapatalk
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We put it on a known working fast wireless charger, no dice. It was actually tried for a short period (30 minutes) and then completely charged on a fast wireless charger overnight. Option still isn't there, nor did it fast charge ever while on the charger.
Anyone else have a suggestion?
Use proper Fast Wireless Charger, like Samsung one. Also with proper strong charger connected to wireless charger...
qpkqkma said:
Use proper Fast Wireless Charger, like Samsung one. Also with proper strong charger connected to wireless charger...
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Yes that's correct
You need a fast wireless charger which is plugged in with a fast or quickcharge adaptor otherwise it won't work
Sent from my SM-G950F using Tapatalk
LXative said:
We put it on a known working fast wireless charger, no dice.
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Which one?
On mine it's just a matter of whether or not it's plugged into a fast charging brick. If I want slow charge, I use a charger other than the one that came with the phone. Works on my Verizon S8+ no problem
peachpuff said:
Which one?
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Choetech, using a fast charging brick and cable from a Samsung S7. Works fine for my ATT dev, have tested with another ATT dev (Note 8) and it worked fine on it as well.
I use the following. Cheap and cheerful. Plus all of them are fast.
https://forum.xda-developers.com/showthread.php?t=3695067
Sent from my SM-G950F using Tapatalk
It's Not the Charger, block/travel plug or lead.
I am, and always have been a loyal Samsung user since the (slide up) D500 which I still have btw.
Had every other S model as my provider contract is over 18 months so tend to miss a model. S4, S6 now on S8+ and had charger port issues with them all. So Samsung changed the port, and lead to one that even an idiot like me can plug in whilst driving in the dark without breaking it. Imagine my surprise and disappointment when my S8 stopped fast charging. As the title states, I have only ever used the charger and lead supplied with the handset and after past issues am ULTRA carefull when charging.
So I bought a Samsung (EP-PG9201) wireless fast charger. Using S8's f/charger block + lead from my S6 placed S8 on it and yeah, it charges but no fast charge? Followed all the settings advice but no Accessories option in Advanced Features, Device Maintenance, Battery, Advanced Settings but no wireless charge option (fast or otherwise) Yet prior to my purchase I checked these settings to see if S8 was compatable and the wireless option was there but greyed out but now it's gone!?!
Soz for the waffle but IT'S WOUND ME UP 100% Any help or advice that doesn't include charger, block, lead, settings, phone case or software updates would be greatly appreciated.
Thanks in advance guys
Blacksnake
It works..!!!
Thank you... It actually works.

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