Related
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/
Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Click to expand...
Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).
unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.
I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?
My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.
They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.
Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far
haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Click to expand...
Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Click to expand...
Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Click to expand...
Click to collapse
My Phone was also unlocked...
I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!
I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!
Hi guys,
I want to share with you my experience with the post-selling service of this web, as is quite famous sending overseas and they have really good prices & stuff. But when you have a problem after buying, the scenario changes...
I wanted the 32GB LTE version, and this was the only place to buy the tablet two weeks ago (I´m living in Hong Kong and it was not released yet here). So after checking everywhere, this was a good option as they´re from Singapore.
I called before placing the order to be sure about the stock, and everything looked fine. Just a couple of days of delay but nothing serious. So I went ahead and I placed the order and paid.
As they told me by phone, instead of 2 days from my payment, the shipping was going to take a little bit more than what they said in the web, but just 2 or 3 days more. Not a big deal, at the end I wanted that model so I agreed.
After near one week without news, I contact them asking for my tablet, as they told me that I would receive in less than one week, but was not the case. Stock problems and these things and they could not be sure when the tablet would be shipped... Then I explained them that I already called to confirm just that scenario, to avoid this kind of problems. So I asked my money back if the tablet would delay more than one week more. Surprisingly, they received more in that moment and they were going to send it me to me. Great I thought!
Then, when I open the packet, the first thing I saw was that the seal was broken... Ok I thought, if everything is fine no problem...But Just I opened the box and I found some dust inside and some signs that the tablet was already used. (Again, no problem if everything is fine). But was not. The tablet had a damage in the top side of the frame (see attached pic).
So I contacted them, explaining the problem and that I was disposed to pay the shipping costs back, but that I wanted my money back, as the tablet was already released in HK. But for my surprise, they reply me that was not possible and they were going to send the tablet to the Samsung service to check, and then they would decide
Is my fault to be impatient and not wait for the release in the place I´m living, but come on! Is a new product and very expensive!I have to wait the samsung´s survey? what they are going to send me back? who knows....
Just I wanted to share my experience for those buyers that want to get this version (difficult to find in USA & Europe) to consider the problems that can occur. In my case, I live in HK, so quite close and cheap to send back (but from Europe would be quite pricey and slow). The funny think I told them is why you send this item (already opened) with the damage! is clear that the costumer will claim!. But no reply ...
Good luck, and sorry for my english.
Yup I had one that had a bulge in the top left corner..seems that Samsung still has lingering manufacturing defects..the only one I had a problem with was the one I ordered from Samsung.com. my local shops and amazon.com were great...
Sent from my SAMSUNG-SGH-I337 using xda premium
Hi, has anyone here bought there mate 8 from gizok. I purchased mine on Febuary 11 and money was taken from my account. Its a week later and has not been shipped i also selected express shipping. Ive contacted them and they said they had new years and it will be shipped and it still has not. Wondering if people here have dealt with them? Thanks
killuminati206 said:
Hi, has anyone here bought there mate 8 from gizok. I purchased mine on Febuary 11 and money was taken from my account. Its a week later and has not been shipped i also selected express shipping. Ive contacted them and they said they had new years and it will be shipped and it still has not. Wondering if people here have dealt with them? Thanks
Click to expand...
Click to collapse
Yeah I've ordered three phones from Gizok including my Mate 8 and all were shipped pretty quickly. With the Chinese New Year there is always a delay. Email them again and ask them if they have any word when it will be shipped. You probably didn't need express shipping as I got mine in three days to the US.
ajsmsg78 said:
Yeah I've ordered three phones from Gizok including my Mate 8 and all were shipped pretty quickly. With the Chinese New Year there is always a delay. Email them again and ask them if they have any word when it will be shipped. You probably didn't need express shipping as I got mine in three days to the US.
Click to expand...
Click to collapse
So they are shipping today. I picked express whats that mean 2 nights? It would be nice sold my note 5 on valentine and not having a phone is killing me hope it comes sooner then later.. thanks
I ordered from Wondamobile a few days ago. They still havent shipped so I emailed them and they said "The stock for Mate 8 is having a global delay due to the congestion after the CNY holiday."
I hate that this site and most others still have them displayed as in stock
I ordered two Mate 8's for my wife and I on the 13th of February. I knew the Chinese new year was still in full swing, then here in the US we had presidents day that following Monday, but it's been almost a week. They were quick to take my money though. I've emailed them, and they've assured me that they will be shipped within 1-2 business days. I've been checking every day, but sadly it still says the order is still "processing." I'm beginning to really dislike that word, and would like to remove it from my vocabulary. Yes I'm an impatient little brat.
-Update-
Gizok finally shipped them last Friday, but not before I had to be a little assertive with them, I basically told them that I spent a lot of money, and was promised expedited shipping 3-5 days. They shipped them that day. I'm receiving them tomorrow (crossing fingers). I just hope that they don't send me two bad phones on account that they felt I was a little rude to them. We'll see.
dpagoh said:
Gizok finally shipped them last Friday, but not before I had to be a little assertive with them, I basically told them that I spent a lot of money, and was promised expedited shipping 3-5 days. They shipped them that day. I'm receiving them tomorrow (crossing fingers). I just hope that they don't send me two bad phones on account that they felt I was a little rude to them. We'll see.
Click to expand...
Click to collapse
Is Gizok a reliable site? And how much time did it take you to get the phone?
I thought they were reliable. I think it took so long for shipping because of the Chinese new year, but once they shipped, it literally took 3 days. I'll warn you, the packaging is adult proof lol. It took a bit to get them out, but they pack them very well, nothing was damaged, and the phone is gorgeous.
I've ordered a bunch of stuff from Gizok and never had a problem. Once in a while something isn't in stock but it comes in within a few days and they ship it when it does. The Chinese New Year is the worst time to order something from China as a lot of businesses close for it.
Does anyone have contact info on Gizok? I've placed an order for a Huawei Mate S, but whenever I click their Contact page or Help Desk function from My Account, they come up as completely empty pages. It feels dodgy, but since ajsmsg78 said above that you've ordered more items from them and all received, seems a bit more reassuring. I actually want to contact them to change my order from Mate S to Mate 8. Hopefully they can still do that. Thanks in advance!
Edit: I've tried to contact them through Facebook messenger, but that seems unresponsive.
Email them at [email protected]
I ordered a mate 8 off the site initially and never received it and they weren't much help. All they do is tell you to ask DHL.
Hi Ephemera,
Thanks for your reply.
You're saying they ripped you off for hundreds of dollars? You just lost all that money and that's that?
I'm not sure if I wanna take my chances and give them even more money by switching my order to a more expensive phone now
On the other side, a colleague at work ordered a Xiaomi from aliexpress and didn't receive it either, but in his case it really was DHL. Apparently a delivery guy that stole it.
Would be great to get some more input on Gizok. I'll mail them at the given address but first I want to know why their contact and help desk pages are blank.
Thanks again!
Response through email is very swift. They've notified me that a switch to Mate 8 is not possible since they already shipped my Mate S. Sounds promising. I'll update if/when the phone arrives.
Today I received confirmation from DHL that they received the package and I had to pay import tax. They're delivering monday, so thats just 7 days delivery time. I'm happy so far
Phone arrived today Packaged really well and delivered super fast (4 days). Thumbs up to Gizok :good:
Baelrah said:
Hi Ephemera,
Thanks for your reply.
You're saying they ripped you off for hundreds of dollars? You just lost all that money and that's that?
I'm not sure if I wanna take my chances and give them even more money by switching my order to a more expensive phone now
On the other side, a colleague at work ordered a Xiaomi from aliexpress and didn't receive it either, but in his case it really was DHL. Apparently a delivery guy that stole it.
Would be great to get some more input on Gizok. I'll mail them at the given address but first I want to know why their contact and help desk pages are blank.
Thanks again!
Click to expand...
Click to collapse
Still waiting on a resolution though I'm glad you have received your item. I advise everyone to purchase elsewhere until I see where they take this, I do not want anyone else to be stuck in my shoes.
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
No issues here. Had a few issues with fingerprint recognition at first, but then I programmed the same finger a second time and had no problems after. As for the actual home button, it recognizes it no matter how I push it. Sorry to hear you're having issues.
Sent from my SM-G900R4 using Tapatalk
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
I have this exact same issue but only with the right portion of the home button. TMobile is sending me a replacement unit after I called them yesterday.
Sent from my SM-G935T using Tapatalk
Yes I have the exact same problem! Mine has to be pressed dead on the center or it doesn't go home. Taking it back to carphone warehouse to get a replacement tomorrow.
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Spewy1 said:
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Click to expand...
Click to collapse
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
_Dennis_ said:
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
I' rather they ship the replacement and collect the faulty one when they drop off. I've had that service from previous on-line stores.
In terms of the cost - I paid by paypal so I am already in debt to £640 and now I have to find a further £640 until they process my refund - It's not how it should be.
Also - I offered to go to my local Samsung store to do a swap but that is not an option.
I f I had bought from CPW on-line (which I now wish I had) If it was faulty I could have returned it to any store fore an exchange.
I love Samsung products - I have had many but I am just disappointed with their after service.
I got my pre-ordered one at the store today. Checked specifically for this problem, and, boom, there it was. Replaced a new one right away.
Sorry to hear about Samsung online not replacing products in warranty. They are doing the same on me at the moment with a faulty screen. I'm going to have another go at them. All I want is a replacement....
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
CuBz90 said:
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
Click to expand...
Click to collapse
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Click to expand...
Click to collapse
I'm going to spend this afternoon phoning them up to get a replacement. The contact number in the UK for the shop is +44(0)1628 918334
They take 1 minute to attempt to answer a call. Which is true, getting them to send a replacement appears to take a lot longer
I've got the some problem.. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-home-button-t3333830
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Click to expand...
Click to collapse
That's BS. Expecting you to go without until they have received the device and then processed a refund (which takes long enogh itself). I would suggest ringing them and not giving in, request an escalation.
Ok, just finished on a call after escalating to the UK call centre manager. They have just sent me this email:-
Looks like they will ask you to keep the VR headset, refund you and arrange collection of the device.
After that just go to Carphone warehouse and buy a new one:-
Thank you for contacting Samsung UK Shop.
As promised, we are sending you an e-mail, with which, we would open the returns case. Would you, please, advise me on a convenient for you collection date for your faulty device and if you could provide us with the pictures, that replicate the fault, so that I could add them to our records.
I would attempt to contact you once again by the end of the working day to provide you with an update regarding the procedure and to confirm the collection date.
Thank you for your patience and I remain at your disposal.
Thank you for contacting us.
Regards,
I thought it was because I had the plastic still over top of it, but I've noticed this too. As far as I can tell that's the only issue though, I have no pixel issues, no tint issues, no screen issues at all that I can see so rather than risk it I'm just going to keep it. Not that big of a deal.
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Spewy1 said:
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Click to expand...
Click to collapse
I am having this exact same issue with my S7 Edge bought from Samsung UK online at launch with free VR.
My feeling is they don't want to know, and there "support" has been horrific!
I bought mine outright on my credit card, how did you get the exchange sorted in the end, and did you have to do without your phone while they sent the new one?
Thing is fingerprint etc all still works fine, but its seriously hacking me off knowing it shouldn't be doing this!
I have the same problem now.Does the waranty cover this issue?
Trimis de pe al meu Lenovo P70-A folosind Tapatalk
Hi guys,
So i just dropped accidentally my Axon 7 from 20cm high on the floor and it got his protect cover and landed like flat on the back... Then it switched off and won't boot again...
For sure, it's an hardware problem... i noticed few times before that sometimes, when i took it from the table for exemple, and that i dropped it because of slippery for example (so we barely can call that a falling down), the phone froze itself and reboot... But not this time :-/
Did anyone experienced the same thing ?
I just ordered a repair kit for the Axon 7, and i'm gonna take it to pieces myself, by following a youtube video and i hope i'll be able to fix it...
P.S : I can't sent it back to ZTE as i bought it from a website selling stuff between people and the person never sent me the bill despite many many mails asking for it...
Good luck!
Can't help you much,
Can you please give us a headsup on where can you buy such a toolkit and what it has in it?
Should still be under warranty, paperwork or not. The phone hasn't been out for 2 years. Call customer service and see if they can take care of it.
Sent from my XT1635-02 using Tapatalk
gregou said:
Hi guys,
So i just dropped accidentally my Axon 7 from 20cm high on the floor and it got his protect cover and landed like flat on the back... Then it switched off and won't boot again...
For sure, it's an hardware problem... i noticed few times before that sometimes, when i took it from the table for exemple, and that i dropped it because of slippery for example (so we barely can call that a falling down), the phone froze itself and reboot... But not this time :-/
Did anyone experienced the same thing ?
I just ordered a repair kit for the Axon 7, and i'm gonna take it to pieces myself, by following a youtube video and i hope i'll be able to fix it...
P.S : I can't sent it back to ZTE as i bought it from a website selling stuff between people and the person never sent me the bill despite many many mails asking for it...
Click to expand...
Click to collapse
I got mine on Ebay and had to do a warranty claim maybe 2 months after I got it. Because any Axon 7 had not been out long enough to outlive the warranty they NEVER ASKED OR WANTED a receipt to prove purchase date for the warranty claim.
tabletalker7 said:
I got mine on Ebay and had to do a warranty claim maybe 2 months after I got it. Because any Axon 7 had not been out long enough to outlive the warranty they NEVER ASKED OR WANTED a receipt to prove purchase date for the warranty claim.
Click to expand...
Click to collapse
When i go to the ZTE Support website, You can choose a "repair center" near-by in your town called "Point Services Mobiles" - PSM) ( I live in France).
So if i have to go directly to a repair store, they probably asked me the bill (which i have but it's from Amazon (import from Germany) and it's not my name on the bill of course)... I can still call them and ask them how it goes...
gregou said:
When i go to the ZTE Support website, You can choose a "repair center" near-by in your town called "Point Services Mobiles" - PSM) ( I live in France).
So if i have to go directly to a repair store, they probably asked me the bill (which i have but it's from Amazon (import from Germany) and it's not my name on the bill of course)... I can still call them and ask them how it goes...
Click to expand...
Click to collapse
OK I am in the United States - I went to the ZTE website, entered their live chat, told them of the problem I was having with my Axon 7, and they opened a RMA for me on the spot. Even e-mailed me a shipping label to send the phone back to them for the work.