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Hi everyone,
I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.
I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.
This is basically what is happening as I try it at the moment:
- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.
Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.
Every Omnia 7 has this problem (as far as I'm aware). It's a connectivity bug with Windows Phone, hopefully it will get sorted in the coming update.
johnnymatrix said:
Hi everyone,
I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.
I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.
This is basically what is happening as I try it at the moment:
- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.
Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.
Click to expand...
Click to collapse
I've got the same phone and on the same carrier and I can't say I have experienced these problems. I've had my phone since october last year and its been working flawlessly when there's a good signal.
When it switches between 3G and 3G+(H), it usually just means the download speed is varying between those 2 standards (i think 3G = about 3Mbits/s, and 3G+/H is about 7Mbits/s).
Only thing I can suggest is turn off your phone, make sure your sim is inserted properly as well as battery, and turn it back on.
If you were on a different carrier with your old HTC, it might be Optus' coverage.
Cruzer1 said:
I've got the same phone and on the same carrier and I can't say I have experienced these problems. I've had my phone since october last year and its been working flawlessly when there's a good signal.
When it switches between 3G and 3G+(H), it usually just means the download speed is varying between those 2 standards (i think 3G = about 3Mbits/s, and 3G+/H is about 7Mbits/s).
Only thing I can suggest is turn off your phone, make sure your sim is inserted properly as well as battery, and turn it back on.
If you were on a different carrier with your old HTC, it might be Optus' coverage.
Click to expand...
Click to collapse
I was on Optus previously, I dropped into the optus store yesterday and they had me on the phone with support. We tried my sim in a different phone and determined it's my handset that is the problem. As the poster above you mentioned, it's probably a firmware issue... but I'm not going to risk waiting for the new firmware to come out because I only have another week to be able to get a replacement.
Had such issues but after I changed my Provider my 3G+ signal ist stable.
Hour handset is being 'elevated' to HSDPA when your using your connection.
When its idle, it will drop back to 'standard'
My handset does this, but i am not getting the data issues your experiencing.
In addition, both my old HTC handsets used to do this, tho the icon actually showed [H] for HSDPA (Windows Mobile 6.1 and 6.5)
Hard reset your Omnia And/Or send it off for repair/replace
(I am with Optus too)
I'm having the same problem.
I've got a Samsung Galaxy s on Optus.
Constantly changes from 3G to HSDPA, looses connection every time, very hard to use apps that use the Internet.
Seem's to be an optus problem as this is happening with different types of handsets.
Maybe an option where you can select 3G or HSDPA only is needed, they have a GPRS or 3G only option so i don't see why they cant have this aswell.
mei_liberi_fatali said:
Hard reset your Omnia And/Or send it off for repair/replace
Click to expand...
Click to collapse
Yep I ended up taking it back and getting a replacement, but the replacement has the same problem... so it's either software related or network related.
I can confirm this issue too.
It's REALLY annoying.
Is there any temporary fix? I hate this device for the most part, but I love WP7.
I have less problems when I have the phone's sync set to hourly, then it happens maybe once a month that I can't connect with data.
When I had de sync set to manual I almost daily had to reset the phone to get the data connection back, now its on hourly sync again and no problems in the past week..
johnnymatrix said:
Hi everyone,
I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.
I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.
This is basically what is happening as I try it at the moment:
- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.
Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.
Click to expand...
Click to collapse
I have the exact same issue with my HTC Mozart. The signal constantly keeps changing between 3G and HSDPA when I'm in an area that has stable strong reception.
This causes the same DNS issues as stated in IE in which websites fail to load until you refresh them a number of times.
To me it appears that its an issue with IE and the way WP7 calculates and handles the signal. Can anyone confirm if Microsoft have confirmed that there are issues with IE and the signal and when this will be fixed?
I don't know if in my case it's related to the same problem, but on my operator's network it's mostly E and 3G.
After a few times of checking my email, getting the People Hub updated or surfing once in a while, I don't get a connection anymore, except when connecting via wifi.
This is a very annoying problem and the only way to get it back is turning the device off and on daily basis, sometimes even a few times a day D:
I have the same issue ever since I updated the firmware. At first I thought that it is broken internally but it seems to be a universal problem.
Firmware: 2424.11.2.3
Radio: 2424.11.2.2
bootloader:5.2.1.4
Does anybody want to escalate this issue to MS and Samsung? (I understand that several countries are reporting this)
Same problem - HTC One X on Optus.
My phone seems to spend most of its time deciding whether to use 3G or HSDPA, during which time my webpage downloads stop, I can't connect to facebook ("Connection lost - tap to retry"), I can't search Google, etc. etc.
I wouldn't mind if it got on with the job in the meantime, but while it's flicking backwards & forwards between networks I can't seem to get any data down (or up).
Really, really, really annoying. I didn't notice it on Telstra, but I had a different phone (HTC Desire). From the looks of this thread though it's network-related, not phone-related.
Does anybody have problem while calling someone, and when line establishes, there is only silence and dropped call. I had that problem, and I solved it by forcing phone to use only 3G. To do this, go to Diagnosis, and enter *#2263#, then if you want only 3G enter ''WCDMA Band Preference'' - ''WDCMA All'', or for EDGE ''GSM Band Preference'' - ''GSM All''. Automatic speaks for itself. I use 3G all the time, and no more dropped calls. Maybe this could help with 3G -> 3G+ shifting. Only downside is that when there is no 3G signal, you wont get signal at all.
3lliot said:
Same problem - HTC One X on Optus.
My phone seems to spend most of its time deciding whether to use 3G or HSDPA, during which time my webpage downloads stop, I can't connect to facebook ("Connection lost - tap to retry"), I can't search Google, etc. etc.
I wouldn't mind if it got on with the job in the meantime, but while it's flicking backwards & forwards between networks I can't seem to get any data down (or up).
Really, really, really annoying. I didn't notice it on Telstra, but I had a different phone (HTC Desire). From the looks of this thread though it's network-related, not phone-related.
Click to expand...
Click to collapse
Same problem, and this give it to me lots of problems with the battery...
If you love WP7, you should see WP10.
Hi,
I have a weird problem with my S4.
At work I have some areas with really bad coverage so sometimes the phone can stay for a few minutes (or even say 1h) out of service.
This is all normal. The coverage sucks, the building is weird, not problem here.
The problem is that when I go outside where the signal is normally full it does not register back to the network.
Even more it does not even go to "emergency only mode". On a few occasions I arrived back home (10Km + drive) until I realized people can't call me because the phone is out of service.
What is even weirder is the fact that on some occasions, even though the (no service) (/) sign is displayed mobile data works just fine.
My previous iPhone did something similar too - it took a while for it to recover signal after exiting the coverage black spots but never more than maximum 5 minutes.
To me it looks like a radio modem issue and maybe this is aggravated by the fact that my carrier uses the same 2100MHz frequency for both Data and Voice.
I would like to know if any of you have experience anything like this or if there is some app available that can monitor what's happening.
what network and firmware you on and wich s4 variant:thumbup:
Sent from my GT-I9505 using xda premium
I9505XXUBMEA I9505OXXBMF1
It's Europe standard i9505.
Network is Digi.Mobil Romania - but I doubt it's relevant since it can't get even emergency only (other networks).
so... any idea?
Android needs to work on it's notification. No Service and the reception bars only gauge voice coverage. You can test this out by using Service Mode to do a PS Only (data) attach instead of the standard PS + CS (voice) attach. It'll say no service, but data will be fine.
Emergency only, is when there is coverage from other operators but not yours. No service, means your way off the grid.
I've noticed the issue you describe and it's only on some firmwares. Try a newer one and see if you still have the same issue. But you might notice a drop in your battery life because your phone will be scanning all the time. If you're happy with no coverage at work, best to just turn it off and then turn it on when your outside.
Best option is to tell your operator about the lack of coverage. There's someone in charge of stats who get's beaten every time you drop a call. You'll get extra attention if you've got other businesses around you, so let them know that too.
Thanks for the reply.
I am already on the latest firmware and I noticed the same behavior on the firmware before this one.
Unfortunately I can't try out other modem versions (from other FW packages) as that would void my warranty.
avoid said:
Thanks for the reply.
I am already on the latest firmware and I noticed the same behavior on the firmware before this one.
Unfortunately I can't try out other modem versions (from other FW packages) as that would void my warranty.
Click to expand...
Click to collapse
but...what about reboot phone? i know isnt funny but until u find a problem u can just reboot ur phone while u are going out from ur office...or just try to enable and disable airplane mode
Of course reboot works but I am looking for a solution, not a partial workaround.
The most annoying problem is that if I forget to reboot it when I leave work it will not recover network connectivity even if I am in areas with very good coverage, areas where you would expect your phone to work.
It looks like when it decides to give up it does not try again. It is very weird that it also drops the signal from other networks (the "emergency only") even if it's well in their coverage areas. I guess I will have to switch phones... Even if this issue was present for the iPhone too it never took more than a few minutes for it to recover on its own. And I'm not an apple fan
Just to do some brain ecercise...do u keep in power save when u are out of signal ? Its possible that disable check after few tries
Sent from my GT-I9505 using xda app-developers app
It's not in power save. I only use that function in case of battery emergency.
Same problem here
Hello, I have the EXACT same problem here. I am in Argentina.
Now, I've been in the USA for a few weeks, visiting, and while my phone was roaming, I didn't have a single problem with my phone.
Since I came back, 3 days ago, I haven't had any problems in Argentina, either.
Is it possible that something got activated when the phone was registered to another company? (it was AT&T i believe)
If that's the case... maybe you can try putting a sim card of another company and see if you still have the problem?
Please let me know if you still have the same problem or if you got it solved. I would love to know something more scientific about all this.
I don't know if this is relevant, but my compass is off by about 30 degrees. Maybe my phone is defective?
THANKS FOR ALL YOUR HELP YOU CAN GIVE ME WITH THIS
---------------------
avoid said:
Hi,
I have a weird problem with my S4.
At work I have some areas with really bad coverage so sometimes the phone can stay for a few minutes (or even say 1h) out of service.
This is all normal. The coverage sucks, the building is weird, not problem here.
The problem is that when I go outside where the signal is normally full it does not register back to the network.
Even more it does not even go to "emergency only mode". On a few occasions I arrived back home (10Km + drive) until I realized people can't call me because the phone is out of service.
What is even weirder is the fact that on some occasions, even though the (no service) (/) sign is displayed mobile data works just fine.
My previous iPhone did something similar too - it took a while for it to recover signal after exiting the coverage black spots but never more than maximum 5 minutes.
To me it looks like a radio modem issue and maybe this is aggravated by the fact that my carrier uses the same 2100MHz frequency for both Data and Voice.
I would like to know if any of you have experience anything like this or if there is some app available that can monitor what's happening.
Click to expand...
Click to collapse
Hi I have similar issue,
My phone says its out of service or no signal or no network also I checked my sim card in other phone in the same place and it is fine. The i9505 model in ireland meteor provider was running ok until deicided to give a try to another network operator, when I changed the sim card it didnt only catch up the signal from new network provider but also it refuses to catch the old network provider. Funny thing is that I am receiving 3G but no signal bars and no service sign is beeing displayed. I am running latest official BTU (UK) firmware, the phone was never rooted, altough I had to remove the simlock and instal unbranded firmware. The phone worked fine with the newest updates for a month and now I am facing this trouble.
No factory resets nor installing same radio (couple of times) have helped. Also I used odin to instal same firmware (as it has locked bootloader) so I cannot revert back to other stock firmwares, but still no joy.
hope that someone faced the same problems and describe how to solve this issue. thanks
On my Galaxy Note 3, when at home I am connected to my WIFI. When I leave the house or switch off my WIFI the phone seems unable to connect to the network (in this case Three) and the browser, email and any other data apps state they cannot connect to the Internet.
The only way to resolve it is to switch on Flight Mode and then turn it off again. I saw a comment in the reviews for the Note 3's keyboard fix that one other person is experiencing the same as me.
Is anyone else having this problem and do you know of a permanent fix? The only info I can find is a similar issue on the Note 2 at time of launch which look to have been corrected by a patch.
i have this problem so i flashed h3g uk firmware and it kept failing, so i flashed back to uk btu firmware and im stuck with the exact same problem. no idea how to fix either,
p.s my problem only seems to be with google now, play store and sometimes on any app that uses internet i get news feed error no connection ect..
I am on Three network and mine works OK.
Sent from my Nexus 7 using xda app-developers app
Solution
I think I have found a work around to this annoying problem. It was losing the ability to use any data when I left a WIFI spot I was connected to, or when out and about and the phone picked up an open WIFI spot. None of the WIFI advanced options made any difference. It would affect 3G data too, I'd lose all data access until I toggled Flight mode off & on...that was the only way I could get it working again other than restart the phone.
I found a post about a similar issue with the Note 2 when it was first released and it mentioned a WIFI power saving mode. It turns out you can get to this from the SeviceMode screen by dialing this number *#0011# (ServiceMode will start as soon as you enter the second #) - assume it is the same for all. Once in ServiceMode, tap the menu button and chose WIFI. You will then see a WIFI Power Save Mode label with a button underneath. Tap the button to set it to OFF.
I've been testing this all day, normally I'd lose data at least three times, sometimes more, while travelling but so far today everything has worked flawlessly ... no loss of data connectivity. From what I have been reading, switching off power save mode does not affect battery life despite what you might think and I've not noticed any unusual battery drain today so far. So if you are experiencing the same annoying loss of data, try this before you take your phone back. Hopefully this is a software issue that will be fixed in the future.
I swapped the phone
Hi,
I had something similar, except it wasnt wifi related, it happened after I lost the signal for a while (eg, in a lift/elevator).
I tried a new simcard, and that didnt help (also Three UK).
Then I got the handset swapped for a new one at carphonewarehouse, and it fixed the issue, so I put it down to a lemon unit.
cheers
George
on my s4 and n3 i did more than 10 tests each on wifi and 3g with phones simultaeneously, both on same network, both held in my either hands, both using speedtest both connecting to same server, both on the three network sims on the one plan with unlimited internet including tethering (both pans in my name), same location, same times tests were done.
both on 3g and wifi the n3 is MUCH MUCH slower than the s4 both on three network and same wifi
********************* on wifi on 3G
S4 PING TIME 32 to 173 66 to 86
N3 Ping Time 30 - 37 73 to 1110
S4 upload speeds 8 to 17.79mbps 1.65 to 2.27
N3 upload speeds 7.11 to 12.58 1.74 to 3.77
s4 download speeds 17.79 to 22.38 6.61 tp 7.68
N3 download speeds 7.93 to 12.58 mbps 0.92 to 8.04
the numbers are not just it, even during speed tests i was losing wifi connection on the N3 a couple of times and see the same happening on streaming youtube where it keeps stalling on wifi unlike the s4. surely there is something wrong with the hardware of firmware
Looks like the WIFI setting only helped and it has not solved my problem. l now lose network data connection less often when leaving a wifi zone but it still happens. More worryingly on two occasions now I have lost all access to three including calls, texts and data. Toggling Airplane mode brings everything back to life but this makes the service unreliable.
Sometime I also have this problem. This is similar to when I went overseas, I turned off the data roaming, but it always unable to connect to data when I returned. Usually I have to reboot it.
same problem
Same problem any one can help without custom rom
mahmoud1594 said:
Same problem any one can help without custom rom
Click to expand...
Click to collapse
Just got this alert as it was in my spam box hence the late reply.
Had done this comparison video of the note 3 versus nexus 5 WiFi speeds on same router and nexus 5 was giving speeds of up to 50 Mbps and the Samsung galaxy note 3 was giving 0.5mbps plus drop outs! See video https://www.youtube.com/watch?v=w-XvFPwTAGA
The router works fine with my 3 nexus 7 tablets, 3 Tegra note 7 tablets, Samsung galaxy note (original), 2x android mini PC, 2x smart TV's from Sony and LG, 2x smart bluray players from Sony and LG, laptop, smart camera from Samsung, Panasonic stranger, my NAS drives, 2x old HTC desire phones, a few other old phones from Sony and Nokia and media player from samsung and archos, the only device that ever had a problem with any Router is this Samsung galaxy note 3.
Main problem happens when there are open WiFi networks around our you have selected the auto detect in settings. Here is the solution https://www.youtube.com/watch?v=MjL8JbSQCvw and now I get 50mbps with same phone and router! So it was **** Samsung software to blame!
Now I have triple sim adapter in phone and all three give me 3g signal in Many areas.
TiGer0 said:
Sometime I also have this problem. This is similar to when I went overseas, I turned off the data roaming, but it always unable to connect to data when I returned. Usually I have to reboot it.
Click to expand...
Click to collapse
I have a Note 3 and this always happens to me when I return from travel overseas. I turn off mobile data and data roaming and use Wifi, but am never able to reconnect when I return. The first time I fixed this by rebooting. This time I tried restarting my phone, removing the battery, turning off Wifi Power Saving Mode by dialing *#0011#. Fortunately I was able to fix the problem simply by toggling Airplane mode without having to reboot. Hope this helps.
mentoz said:
I have a Note 3 and this always happens to me when I return from travel overseas. I turn off mobile data and data roaming and use Wifi, but am never able to reconnect when I return. The first time I fixed this by rebooting. This time I tried restarting my phone, removing the battery, turning off Wifi Power Saving Mode by dialing *#0011#. Fortunately I was able to fix the problem simply by toggling Airplane mode without having to reboot. Hope this helps.
Click to expand...
Click to collapse
i have same problem. but i'll wait another solution that permanently fix it without toggling airplane mode.
Same issue
I have the Note 3 & the same issue I'm not a fan of the lollipop look so kept my Kit.4.4.2,
I don't use tethering I play Clash of when I can but it never connects until I turn mobile data off then on this is a pain
i have no solution just having a moan about it.
I use CM Browser
:Telephony info:
IP : ml>
Network type :HSPA
Signal: -91dBm
IMEI : *****
Help !
Cheers oldyin
Dear XDA,
I am in need of your help. My 2 Samsung Galaxy S4 i9505 doesn’t work properly:
- Wifi reception is bad
- Bluetooth reception cripples sometimes
- SD-card reader often doesn’t work
1. The wifi reception can go from -62dBm to -75dBm at ≤1 meter and from -80dBm to -90dBm at +3 meters in distance. Once at ± 1m behind a wall, the reception is almost none existing. This happens when connected to 2.4GHz, while 5GHz reception seem to work better but not yet preferable.
2. Bluetooth work fine most times especially with BT-speakers and BT-receivers. Sometimes the sound gets choppy and it’s nearly unusable with BT-headsets and BT-earphones. Also the file transfer suffers alot.
3. The SD-cards mount and unmount randomly. Sometimes it can work for a whole day and other times not at all for a few days.
Everything had worked once, until I had dropped my phone and the screen cracked. After I had repaired it, I immediately updated to 5.0.1 Lollipop and didn’t realize the issue untill a few hours later. 3G, HSDPA and 4G seem to work fine, the speedtest, and the in- and outdoor reception function as it always has, just fine.
The thing’s I’ve tried:
- Google the issue’s with Lollipop
- Install various roms (incl. KitKat) and kernels
- Try original roms and unroot
- Replace the Wifi-antenna
- Replace the SD/SIM-card module
- Try different AccesPoints and routers and settings
- Try different SD-card and different brands
Can anyone help me? Because I am out of ideas.
http://forum.xda-developers.com/galaxy-s4/help/poor-bluetooth-wifi-reception-t3100816
Maybe you can try that. Sound pretty similar.
Lennyz1988 said:
http://forum.xda-developers.com/galaxy-s4/help/poor-bluetooth-wifi-reception-t3100816
Maybe you can try that. Sound pretty similar.
Click to expand...
Click to collapse
I already have tried that as one of the first troubleshooting attempts.
No more ideas? Anyone? *bump*
Hello. Just want to say that everything started after “some kind of update after 8.0”.
I tried all the official firmware, modems, etc. Nothing helped.
My problem:
1. Very long ping 4g / 3g (speed test by okla)
2. Even longer ping when uploading data with a very low speed (0.01mb)
3. During a conversation, my speech is interrupted, but I hear the other person perfectly
I put IPhone 7 near and got 40mb/30mb speed....
tested several sim-cards - same result.
I took "network cell info" from gplay and find that at -80dbm I loose Internet connection but iPhone 7 and Xiaomi RN2 with same network quality got 4g
Same result. And after the November firmware (that was not so fast but at least it worked) I only got even worst signal.